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Speaker 1: Hey guys, so a very special behind the scenes podcast here.

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Speaker 1: We just think that everybody needs to hear this because

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Speaker 1: this is probably one of our favorite moments on air

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Speaker 1: in the last year.

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Speaker 2: Comfortably can't pass.

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Speaker 3: So if you're a fan of our podcast, you would

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Speaker 3: know Harry who tries to solve tech issues with me

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Speaker 3: in World's Worst Tech Support. This time round, we made

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Speaker 3: it interactive. I don't want to say too much.

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Speaker 4: Here, but again I just don't think we can.

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Speaker 3: We just think this was worth putting in as a

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Speaker 3: separate podcast because if you missed the full show, you

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Speaker 3: just have to get this.

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Speaker 4: So enjoy Joe Computer starting the World's Worst Tech Support.

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Speaker 4: Alrighty would? I am very excited about today.

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Speaker 1: So before we get our player on today, which is

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Speaker 1: going to be Harry.

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Speaker 2: Love Harry.

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Speaker 4: We love Harry.

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Speaker 1: He's brilliant, he's great. Before we get him on today,

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Speaker 1: I need to explain to you and to everybody else

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Speaker 1: listening what he's going to be doing today. So he's

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Speaker 1: going to be merging a call.

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Speaker 2: That's too much.

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Speaker 4: Now the reasons come on now.

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Speaker 1: The reason we're getting in to do this, the reason

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Speaker 1: we're getting to do this was is because a few

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Speaker 1: days ago. We had a whole bunch of guys on

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Speaker 1: and they weren't over eighty. They were, you know, like

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Speaker 1: largely young men I'm going to say, between the age

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Speaker 1: of thirty and forty, and each of them was asked

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Speaker 1: to merge a call live on air. Now, this idea,

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Speaker 1: seeing I thought, was so simple that I actually had

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Speaker 1: to go at you're going to hear this at the

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Speaker 1: start of the audio, because I thought you were patronizing

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Speaker 1: the first caller.

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Speaker 4: You're like, oh, you're okay with that? Are you going

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Speaker 4: to be okay with that? Have a listen? Are you

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Speaker 4: right to do that? Scott? Are you right to connect?

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Speaker 1: Yeah?

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Speaker 5: Yeah?

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Speaker 2: Awesome, mate?

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Speaker 4: You are you right? Are you right to do that?

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Speaker 1: Scott?

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Speaker 4: Do you need me to walk through this guy?

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Speaker 5: Did you get that?

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Speaker 4: No, you didn't merge the cause you said you had.

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Speaker 4: Actually you merge the calls? Okay, so that we.

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Speaker 1: Can hear what's going on?

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Speaker 2: Where am I take your time? We've lost him?

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Speaker 1: Uh?

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Speaker 2: Why don't we go to finn?

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Speaker 5: Okay? Okay?

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Speaker 4: Thanks mate?

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Speaker 3: All right?

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Speaker 4: Getting men to do one job with their phones?

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Speaker 5: Did you guys get any of that?

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Speaker 4: It was? It was agonizing. So today, for the world's

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Speaker 4: worth tech support. We're going to get Harry to try

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Speaker 4: and do that. I think we need to. We need to.

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Speaker 1: Let's let's bring him into the fold. Harry, welcome back

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Speaker 1: to Will and body.

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Speaker 5: Yay, well and Wardy, how are you?

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Speaker 2: We're so good mate. My mood lifts when I hear

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Speaker 2: your voice.

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Speaker 4: Mate.

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Speaker 2: But let's get down to business here.

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Speaker 4: Though, Harry.

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Speaker 2: Have you ever merged a call?

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Speaker 5: I've never heard of emerging. This is gonna go there.

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Speaker 3: Well, Harry, have you have you have you ever been

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Speaker 3: on a conference call before?

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Speaker 5: Yeah? I've been on conference halls in business many times.

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Speaker 4: Yes, okay, so similar concept. Yeah no, but he wasn't.

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Speaker 5: Imagine, Harry, I got my secondary the hook all that up.

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Speaker 4: Yeah, yeah, yeah, that's right.

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Speaker 1: I imagine he would have just he just would have

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Speaker 1: picked up the handset back in the day.

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Speaker 5: Get me a conference hall with America, England wherever.

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Speaker 1: Yeah.

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Speaker 4: What did you used to do, Harry? What business were

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Speaker 4: you in here?

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Speaker 5: I used I used to run chemical companies. Wow, yeah,

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Speaker 5: there you go.

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Speaker 2: Brilliant, Harry.

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Speaker 1: It sounds like, you know, if you're running chemical companies,

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Speaker 1: like this should be explainable.

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Speaker 4: Harry.

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Speaker 1: I feel like your scientific brain's going to be up

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Speaker 1: to this, okay.

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Speaker 5: Yes, with chemicals, not telet communica.

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Speaker 1: Yeah, okay, Well, look Harry, what we're going to do.

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Speaker 1: There's a bit to explain here. So we're going to

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Speaker 1: go to a song. I think it's a good idea

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Speaker 1: that you grab a note pad and pen. Yeah, because

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Speaker 1: once once we yeah, because once we launch you here,

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Speaker 1: it's a bit like the dark side of the moon.

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Speaker 1: We're not going to have any contact with you while

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Speaker 1: you're trying to do it.

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Speaker 5: Let me go to okay, oh yeah, I got to

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Speaker 5: get a pad, all right.

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Speaker 4: We'll let you. Yeah, you've got a song about it.

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Speaker 5: I got a pan pad, right, mate?

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Speaker 4: And who are you gonna call well on that and

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Speaker 4: or your wife?

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Speaker 5: Yeah?

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Speaker 4: Okay, great, lovely, all right, Well we'll do next. That's right.

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Speaker 1: It is the World's Worst Text Support here on Will

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Speaker 1: and Woody. Ordinarily I ask Woody and somebody over the

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Speaker 1: age of eighty tech questions they try and answer them together.

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Speaker 1: But today Woods, we're doing a live and interactive version

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Speaker 1: of World's Worst Tech Support. I'm very, very excited to

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Speaker 1: say that Harry is back.

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Speaker 4: Welcome back, Harry.

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Speaker 5: How are you guys?

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Speaker 4: Mate? Where sychs mate? So so Harry.

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Speaker 1: What you are going to try and conquer today, will

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Speaker 1: Woody is you're going to try and merge a call. Okay,

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Speaker 1: all right.

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Speaker 2: Now, and you've never done it before, Harry.

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Speaker 1: No, okay, okay, So Harry, if this, if this works,

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Speaker 1: your wife and yeah, will be on the radio with

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Speaker 1: us at the same time as you. So there'll be

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Speaker 1: her phone line, your phone line, and us all talking

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Speaker 1: at the same time. Okay, okay, So that's that's the

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Speaker 1: end goal here. Okay, okay, all right now, before the song,

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Speaker 1: we asked to get a note and Penny read it.

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Speaker 4: Okay.

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Speaker 1: I was going to say, would do you want me

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Speaker 1: to explain this, but there would be like the vision

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Speaker 1: in bed Bleeding the blind iView did is the.

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Speaker 3: Man Harry tried to do this and I've done it before. Harry,

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Speaker 3: I'm will you in the merging of the calls?

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Speaker 2: This this is the bit.

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Speaker 4: Okay, great, okay, great, Harry.

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Speaker 2: Step step one right down one dot one.

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Speaker 4: Yeah. Okay. So looking at.

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Speaker 3: Your phone, looking at the face of your of your iPhone, yeah,

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Speaker 3: you should be able to see a button that says

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Speaker 3: ad call.

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Speaker 5: Yeah, I got it.

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Speaker 3: Don't do it yet, mate, don't do it, but you

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Speaker 3: will you will first press that button.

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Speaker 1: Do you want me to press it now?

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Speaker 5: Just down at one at call.

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Speaker 4: Yeah, okay.

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Speaker 3: Then you then then your your contacts list will come

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Speaker 3: up and you scroll down to Ann or WiFi or

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Speaker 3: whatever you've got her saved in your phone as yeah, okay.

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Speaker 3: You then you then click her on your contact list. Yeah,

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Speaker 3: and that will start calling her. Okay, dial dial she

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Speaker 3: picks up. Okay, as soon as she picks up. Then

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Speaker 3: then look back at your phone and press the button

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Speaker 3: that says merge.

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Speaker 5: Call, Oh, merge call. Shure, Okay, I've got a.

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Speaker 3: Call, not merging.

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Speaker 4: Okay.

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Speaker 3: On once you're speaking to and that button changes to

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Speaker 3: merge call, it's the same button.

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Speaker 2: It will change to merge call.

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Speaker 1: Yeah, and there'll be two arrows. It'll be like an

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Speaker 1: arrow that's yeah. There'll be like two arrows joining that

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Speaker 1: the merge call symbol because right now it's this ad

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Speaker 1: call and it's a plus symbol.

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Speaker 4: That symbol will.

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Speaker 1: Change and it'll be two arrows coming together and it

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Speaker 1: will say merge call. Don't you want to add now

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Speaker 1: a second, Harry, As I said to you before, once

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Speaker 1: you start the process, you'll be on the dark side

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Speaker 1: of the moon, so we'll be uncontactable.

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Speaker 4: So from our so from our end.

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Speaker 1: I mean, it's godspeed and and if this works, we'll

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Speaker 1: be speaking to you and and in about thirty seconds.

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Speaker 1: If it doesn't work, well then you know, I have

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Speaker 1: a great log, long weekend, brother, and it's been it's

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Speaker 1: been a trip.

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Speaker 5: Thanks for nothing.

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Speaker 4: Exactly.

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Speaker 2: Stick stick to your notes, Harry, Just stick to your notes.

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Speaker 5: Okay, yeah, I'm hitting. I'm looking at my notes. The

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Speaker 5: one that's all.

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Speaker 4: Okay, okay, okay, okay.

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Speaker 1: Has he done it?

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Speaker 4: He now needs to dial and as soon as he dials,

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Speaker 4: and we'll go on hold. Have you have you hit it?

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Speaker 1: Harry?

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Speaker 2: He's on the dark side of the moon.

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Speaker 4: No, he's not.

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Speaker 2: Oh my god, Harry, have.

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Speaker 5: You Yeah, I'm here. I can hear you.

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Speaker 4: So you dial, and now.

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Speaker 5: I'm daring hand Now, okay, what the.

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Speaker 2: Hell calling back?

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Speaker 4: Let's calling back, going back.

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Speaker 3: Let's just see what happens.

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Speaker 2: Let's just see what happened.

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Speaker 4: I don't know why, I mean, we knew. I don't

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Speaker 4: have to try again.

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Speaker 3: He's obviously talking to his what I reckon, He's going

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Speaker 3: to try and merge back in. You imagine the conversations

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Speaker 3: right now, he's going to be like and hold the

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Speaker 3: one the boys on the other end. I'm about to

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Speaker 3: put Harry.

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Speaker 5: Harry, I can hear you.

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Speaker 1: No, no's not there, mate, AND's not there.

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Speaker 4: On hold, but get with the whole merge merge merged, Yes, no, no.

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Speaker 2: As you said, will Happy long weekend, Harry.

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Speaker 4: If you're just joining us, Look, we can't put this down.

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Speaker 4: I'm gonna be honest. We're gonna do something else here,

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Speaker 4: but but we cannot put this down.

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Speaker 1: We've been talking all week about the fact that men

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Speaker 1: are useless with their phones, and it was proved when

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Speaker 1: we had about five guys in a row who couldn't

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Speaker 1: merge a call. Now today, in world's worst tech support,

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Speaker 1: often I bring it an eighty year old on woods

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Speaker 1: to join you and I ask your tech questions. Then

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Speaker 1: only just answering questions. But today we put Harry up

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Speaker 1: to the mergerical task, a live merging of a phone

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Speaker 1: call by our beautiful friend Harry. He's eighty three years old,

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Speaker 1: and I've got to say this was so entertaining. He's

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Speaker 1: back for another crack at it.

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Speaker 4: Harry. Welcome back to Willan.

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Speaker 5: What do you make thang you? Willem morney. Thank you

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Speaker 5: very much, Harry.

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Speaker 4: Quick question now not yet old fire.

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Speaker 2: Quick quick question. What do you think went wrong?

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Speaker 5: Well? I got Ann on the phone and then we

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Speaker 5: lost you. I hit the merged button, but nothing seemed

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Speaker 5: to happen.

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Speaker 4: I think so, Harry. So you you definitely saw on

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Speaker 4: your screen the icon merge call.

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Speaker 5: Yes, wow, and.

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Speaker 2: You hit that and then we lost you. Well, yeah,

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Speaker 2: all right, look, Harry, let's go to a song. We're

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Speaker 2: going to give you a second attempt.

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Speaker 4: After the song. You up for it?

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Speaker 5: Yes? Yes?

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Speaker 4: Is an up for it? Is Anne up for it?

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Speaker 4: Is she doing anything?

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Speaker 5: Course, he's up for it.

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Speaker 4: Yeah, Okay, I just thought you guys might have something on.

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Speaker 4: All right, mate, let's give.

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Speaker 1: It a let's do it up next, alright, he would

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Speaker 1: so today the challenge, as I said, normally you and

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Speaker 1: Harry you're just answering questions. The world's worth tech support.

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Speaker 1: But today, can Harry merge a call? Was the was

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Speaker 1: the question that was posed.

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Speaker 4: Harry's back.

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Speaker 1: He's already had a crack at this about twenty minutes ago,

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Speaker 1: two cracks, but he's had two dip.

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Speaker 4: We've got to give him a third shot.

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Speaker 1: Give everybody here in the airlot. We're an upheovle like

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Speaker 1: he deserves. He deserves a couple of mulligans. Harry's never

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Speaker 1: merged a call before in his life, never even heard

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Speaker 1: of merging a call. But he's back putting his ass

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Speaker 1: on the line on the radio. Harry, Yeah, Harry, So

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Speaker 1: I need to ask you. So the person you're trying

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Speaker 1: to merge the call with is your wife Anne? Yes?

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Speaker 4: Where is Anne?

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Speaker 5: And the next room in the kitchen? I thought? So? Okay,

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Speaker 5: in the kitchen we're told to go to separate rooms.

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Speaker 4: Yeah, that's good. We want you in se rooms.

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Speaker 5: Does she so?

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Speaker 1: She and all she's doing is just answering the call here.

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Speaker 1: She's not doing anything else there, No.

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Speaker 5: I start doing anything else?

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Speaker 2: Okay, do we want to run through again what you're

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Speaker 2: gonna have a crack out here?

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Speaker 4: Harry?

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Speaker 5: Are you will go that ad call which then I'll

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Speaker 5: scrolled down to An's number, hit that, and then I

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Speaker 5: hit the merge button. It should work, I think.

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Speaker 1: Just make sure you only hit the merge button after

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Speaker 1: you've had a little bit of a chat with Anne.

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Speaker 5: Okay, we'll do.

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Speaker 1: So, wait till Anne's on the phone and you're talking

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Speaker 1: to her, and then just you know, just you know,

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Speaker 1: I don't know what what what are you going to ask? Anne? What? What?

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Speaker 4: What question are you going to ask you?

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Speaker 5: Well? Me, yeah, yeah, What's what's she going to have

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Speaker 5: for dinner? When we go out to the club tonight?

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Speaker 4: Chat? Have that chat, have that chat and then merge

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Speaker 4: the call.

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Speaker 1: Okay, okay again again you you're we're going to wish

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Speaker 1: you on your way here, mate, because we oviously won't

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Speaker 1: be able to hear all this. But I'll tell you

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Speaker 1: what if she if you manage to get and back on,

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Speaker 1: I'll send you another to spinal as pillows pleasure, just

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Speaker 1: a house of pillows at this absolute pillow kingdom over

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Speaker 1: at your house.

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Speaker 4: We go, okay, good luck, Okay, Okay, Harry, good luck.

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Speaker 3: Oh my god, Okay, sounds like I hit the button.

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Speaker 4: No, what's impressed gone?

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Speaker 2: I heard him say?

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Speaker 4: And what can we call him back? I don't.

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Speaker 2: I have no idea.

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Speaker 4: I think we've got to get back on. I think

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Speaker 4: we're going to get and on as well.

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Speaker 2: Obviously, maybe should we try and see if Anne can merge?

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Speaker 1: Oh my god, that's a great idea. We're going to

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Speaker 1: get his voicemail first, though. I think aren't we Harry.

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Speaker 1: Harry is gone to call and I don't know if

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Speaker 1: we've got time a little bits.

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Speaker 2: They're calling you guys are calling An, so we're calling

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Speaker 2: his wife. Let's let's flip this, Let's see if Ann

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Speaker 2: can merge with Harry.

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Speaker 4: Let's just change the roles. I think that's probably what

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Speaker 4: we need to do.

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Speaker 2: Yeah, okay, we've never met Anne, but no offense to

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Speaker 2: Harry and seems more what.

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Speaker 1: Do you think he's pressing? Because I'm just trying to think, like,

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Speaker 1: if if you go, if you go merge and I reckon.

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Speaker 2: They're on the phone right now talking about what they're

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Speaker 2: going to eat at the club tonight.

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Speaker 4: No, we can't imagine definitely what