1 00:00:00,920 --> 00:00:05,000 Speaker 1: This is jam nation with Jonesy and down to the 2 00:00:05,120 --> 00:00:07,040 Speaker 1: Jonesy a matter of arms for the pub test today, 3 00:00:07,080 --> 00:00:09,760 Speaker 1: the Quantus apology does this pass the pub test? 4 00:00:09,840 --> 00:00:10,240 Speaker 2: That's right? 5 00:00:10,280 --> 00:00:12,480 Speaker 3: Alan Joyce said on behalf of the National Carrier. I 6 00:00:12,480 --> 00:00:14,600 Speaker 3: want to apologize and assure you we're working hard to 7 00:00:14,640 --> 00:00:15,520 Speaker 3: get back to our best. 8 00:00:15,520 --> 00:00:16,759 Speaker 2: They haven't been at their best as. 9 00:00:16,680 --> 00:00:22,239 Speaker 3: We know, lost bags, flights, canceled, long queues, so a 10 00:00:22,239 --> 00:00:25,720 Speaker 3: bit of a knowledge branch was announced. On Sunday, Quantas 11 00:00:25,760 --> 00:00:27,960 Speaker 3: offered a series of benefits for members on its Frequent 12 00:00:28,000 --> 00:00:31,120 Speaker 3: Flyers club, including fifty dollars flight credits. Was one of 13 00:00:31,120 --> 00:00:33,199 Speaker 3: the things though, if you phone up on Monday and 14 00:00:33,240 --> 00:00:35,199 Speaker 3: tried to get hold of it, the site crashed and 15 00:00:35,240 --> 00:00:35,879 Speaker 3: you were told. 16 00:00:35,720 --> 00:00:38,440 Speaker 2: Please be patient with us and try again. How do 17 00:00:38,479 --> 00:00:40,640 Speaker 2: you feel about the apology? Is it enough? 18 00:00:40,680 --> 00:00:43,640 Speaker 3: Would any apology be enough? The Quad's apology? Does it 19 00:00:43,680 --> 00:00:44,480 Speaker 3: pass the pub test? 20 00:00:44,600 --> 00:00:46,720 Speaker 4: If you'd spend hundreds and hundreds of dollars on flights, 21 00:00:46,760 --> 00:00:48,720 Speaker 4: are they're only going to give you fifty dollars back? No, 22 00:00:48,840 --> 00:00:51,000 Speaker 4: it doesn't pass the hub test. No it doesn't. It's 23 00:00:51,040 --> 00:00:53,599 Speaker 4: just that's just a preass time that he's doing. Get 24 00:00:53,640 --> 00:00:56,320 Speaker 4: the planes on time to your job. No, I didn't 25 00:00:56,320 --> 00:00:57,200 Speaker 4: think it did when I heard it. 26 00:00:57,360 --> 00:00:59,080 Speaker 2: No, just found them a bit in sincere. 27 00:00:59,560 --> 00:01:01,640 Speaker 4: I think it's pretty easy to give an apology to 28 00:01:01,720 --> 00:01:04,120 Speaker 4: the peasants. What you're saying, the millions and millions of 29 00:01:04,120 --> 00:01:07,760 Speaker 4: dollars not even close fifty dollars is just a cheap shot. 30 00:01:08,000 --> 00:01:09,720 Speaker 2: Try again, Alan, Try. 31 00:01:09,520 --> 00:01:11,920 Speaker 1: Again, Alan, Alan's got Oh great, are going to do this? 32 00:01:12,200 --> 00:01:13,840 Speaker 1: So I'm just happy to I can still tag in 33 00:01:13,880 --> 00:01:15,280 Speaker 1: with you when we go into the land. 34 00:01:15,360 --> 00:01:18,800 Speaker 3: Though, yes, Brendan, see I all this way through have 35 00:01:19,080 --> 00:01:20,720 Speaker 3: paid for this shriveledge. 36 00:01:21,040 --> 00:01:23,759 Speaker 2: Can you tag along with me for the free book? 37 00:01:24,760 --> 00:01:29,320 Speaker 2: Of course, I brought one with me. We've got nuts 38 00:01:29,319 --> 00:01:31,759 Speaker 2: in here. Thank you for all your cause.