1 00:00:00,880 --> 00:00:02,719 Speaker 1: If you want to know what's happening on the local 2 00:00:02,720 --> 00:00:05,880 Speaker 1: political landscape, Katie Wolf has it covered on three sixty 3 00:00:06,320 --> 00:00:09,360 Speaker 1: Every One is Listening Mix one oh four point nine. 4 00:00:09,560 --> 00:00:12,399 Speaker 1: Joining me on the line right now is Justin Botch, 5 00:00:12,400 --> 00:00:17,880 Speaker 1: who is the Chief Financial Information Services Officer with Services Australia. 6 00:00:17,960 --> 00:00:19,160 Speaker 1: Good morning to you, Justin. 7 00:00:19,840 --> 00:00:21,960 Speaker 2: Good morning Katie, Thanks so much for having me back. 8 00:00:22,079 --> 00:00:24,079 Speaker 1: Yeah, it's good to catch up with you now, Justin. 9 00:00:24,120 --> 00:00:26,960 Speaker 1: I know that you wanted to make our listeners aware 10 00:00:27,240 --> 00:00:31,040 Speaker 1: of some of these scams that well, that are going 11 00:00:31,040 --> 00:00:35,160 Speaker 1: around at the moment, particularly that Services Australia have seen. 12 00:00:36,159 --> 00:00:36,400 Speaker 2: Yeah. 13 00:00:36,520 --> 00:00:40,280 Speaker 3: So, unfortunately, scammers try and are getting more and more 14 00:00:40,320 --> 00:00:43,360 Speaker 3: sophisticated in what they're trying to do. And obviously one 15 00:00:43,400 --> 00:00:44,879 Speaker 3: of the things that they try and do is make 16 00:00:44,960 --> 00:00:48,040 Speaker 3: you think that it's Services Australia that's speaking to you. 17 00:00:48,479 --> 00:00:50,720 Speaker 3: And right now there's an email that's going around that's 18 00:00:50,760 --> 00:00:54,240 Speaker 3: pretending to be Services Australia. It's saying that you need 19 00:00:54,280 --> 00:00:58,400 Speaker 3: to update your MyGov inbox, your my go of information 20 00:00:58,920 --> 00:01:00,920 Speaker 3: and there's a link in it that says click on 21 00:01:00,920 --> 00:01:03,680 Speaker 3: this and you can do that. And that's one of 22 00:01:03,680 --> 00:01:07,319 Speaker 3: the big clues that says, this isn't from Services Australia 23 00:01:07,400 --> 00:01:11,000 Speaker 3: because we will never have in just an open email 24 00:01:11,040 --> 00:01:13,400 Speaker 3: to you a link that you're supposed to click on 25 00:01:13,520 --> 00:01:16,200 Speaker 3: or in a text there'll be some action that you're 26 00:01:16,200 --> 00:01:18,679 Speaker 3: supposed to do. That's not how we will talk to 27 00:01:19,280 --> 00:01:22,559 Speaker 3: our customers and give them information from Services Australia. Yeah. 28 00:01:22,840 --> 00:01:26,400 Speaker 1: Right, So justin this is a concern we've had over 29 00:01:26,440 --> 00:01:28,320 Speaker 1: the last few months. We've had a lot of people 30 00:01:28,319 --> 00:01:30,319 Speaker 1: get in contact with us here at the station about 31 00:01:30,400 --> 00:01:33,880 Speaker 1: various different scams not related to you know, to Services 32 00:01:33,880 --> 00:01:36,000 Speaker 1: Australia and the myga of one that you speak of, 33 00:01:36,120 --> 00:01:38,600 Speaker 1: but it's something that's front of mine for a lot 34 00:01:38,640 --> 00:01:42,160 Speaker 1: of people. So can you just run through that again 35 00:01:42,280 --> 00:01:45,200 Speaker 1: for us exactly what this email looks like so that 36 00:01:45,280 --> 00:01:47,160 Speaker 1: I can make sure that our listeners know what to 37 00:01:47,240 --> 00:01:48,120 Speaker 1: keep an eye out for. 38 00:01:49,080 --> 00:01:52,240 Speaker 2: Yeah, for sure. And a great place to go and 39 00:01:52,280 --> 00:01:52,760 Speaker 2: we'll do that. 40 00:01:52,760 --> 00:01:55,360 Speaker 3: But a great place to go is both the Services 41 00:01:55,360 --> 00:01:58,000 Speaker 3: Australia website. If you go to our website and. 42 00:01:57,920 --> 00:02:00,760 Speaker 2: Search scams, all of current. 43 00:02:00,520 --> 00:02:02,520 Speaker 3: Scams that are out there are there, so you can 44 00:02:02,560 --> 00:02:06,200 Speaker 3: see what's out there and for Australia wide, not just 45 00:02:06,240 --> 00:02:11,200 Speaker 3: Services Australia scam Watch, which is ScamWatch dot dot au. 46 00:02:11,320 --> 00:02:13,120 Speaker 3: They do the same thing, so they've got all of 47 00:02:13,160 --> 00:02:15,200 Speaker 3: the current scams that are going around so you can 48 00:02:15,240 --> 00:02:17,960 Speaker 3: see what's out there. But this one in particular, it's 49 00:02:18,000 --> 00:02:22,359 Speaker 3: an email. It's got images of a MyGov account, so 50 00:02:22,440 --> 00:02:26,040 Speaker 3: it looks like it's legitimate from Services Australia, and it's 51 00:02:26,040 --> 00:02:29,440 Speaker 3: saying things like we need you to update your MyGov record. 52 00:02:29,800 --> 00:02:31,880 Speaker 3: Please click on this link and you'll know you have 53 00:02:31,919 --> 00:02:34,919 Speaker 3: that blue hypertext that you're supposed. 54 00:02:34,560 --> 00:02:35,720 Speaker 2: To click on now. 55 00:02:35,840 --> 00:02:38,120 Speaker 3: When you click on that, it then takes you to 56 00:02:38,200 --> 00:02:40,400 Speaker 3: and it asks you for personal details and then it 57 00:02:40,440 --> 00:02:42,520 Speaker 3: starts asking you know, then they start really pushing it, 58 00:02:42,880 --> 00:02:46,600 Speaker 3: asking for bank details, asking for credit card details, and 59 00:02:46,639 --> 00:02:48,960 Speaker 3: they're trying just to get all that information off you, 60 00:02:49,040 --> 00:02:51,960 Speaker 3: thinking that you're giving it to Services Australia. 61 00:02:52,000 --> 00:02:54,520 Speaker 2: So when you be comfortable, yes sorry. 62 00:02:54,320 --> 00:02:57,360 Speaker 1: When you previously deal with Services Australia, I understand that 63 00:02:57,360 --> 00:03:01,440 Speaker 1: there will be new people probably dealing with with, you know, 64 00:03:01,480 --> 00:03:06,400 Speaker 1: with the MyGov website and getting correspondents from Services Australia 65 00:03:07,080 --> 00:03:09,120 Speaker 1: to you know, maybe what we've seen a couple of 66 00:03:09,160 --> 00:03:11,480 Speaker 1: years ago as a result of COVID. So for some 67 00:03:11,560 --> 00:03:14,560 Speaker 1: people that may be a new issue or a new 68 00:03:14,639 --> 00:03:16,799 Speaker 1: you know, a new service that they are dealing with 69 00:03:17,600 --> 00:03:20,040 Speaker 1: in what you know in what ways do you guys 70 00:03:20,240 --> 00:03:23,720 Speaker 1: usually deal with clients and customers? 71 00:03:24,120 --> 00:03:26,120 Speaker 3: Oh, Cadie, fantastic question. 72 00:03:26,240 --> 00:03:28,400 Speaker 2: So and you're dead right. We've had so. 73 00:03:28,480 --> 00:03:30,600 Speaker 3: Many new people coming on our books in the last 74 00:03:30,600 --> 00:03:34,200 Speaker 3: twelve months that they've never really had any experience in this. 75 00:03:34,400 --> 00:03:37,160 Speaker 3: So the things that you know, first of all, for 76 00:03:37,760 --> 00:03:40,280 Speaker 3: you to be comfortable that this is safe. In the 77 00:03:40,320 --> 00:03:44,400 Speaker 3: communication is safe is through your Mygove account link to 78 00:03:44,560 --> 00:03:47,960 Speaker 3: your selling records, so you actually log in separately to 79 00:03:48,040 --> 00:03:51,000 Speaker 3: my Gov. So if we do send you an email, 80 00:03:51,720 --> 00:03:53,840 Speaker 3: all that email will say is or a text that 81 00:03:53,880 --> 00:03:57,440 Speaker 3: will just say you have a letter in your MyGov 82 00:03:57,560 --> 00:04:00,720 Speaker 3: in box. Log into your my Gov. There won't be 83 00:04:00,760 --> 00:04:02,760 Speaker 3: a link to your MyGov inbox. It will tell you 84 00:04:02,800 --> 00:04:06,080 Speaker 3: to log in separately to your my GOV. By logging 85 00:04:06,120 --> 00:04:09,280 Speaker 3: into my goov, you've then entered that secure and safe 86 00:04:09,400 --> 00:04:12,720 Speaker 3: environment and anything that you find on that inbox is 87 00:04:12,720 --> 00:04:16,279 Speaker 3: from Services Australia and is guaranteed to be safe. But 88 00:04:16,360 --> 00:04:18,080 Speaker 3: there are some cues the other things for you to 89 00:04:18,080 --> 00:04:18,920 Speaker 3: look out for, so. 90 00:04:18,880 --> 00:04:21,040 Speaker 2: You know that this is dodgy. 91 00:04:21,640 --> 00:04:24,320 Speaker 3: The first one is obviously it says, you know, please 92 00:04:24,360 --> 00:04:27,720 Speaker 3: click on this link, or it's a response please speak 93 00:04:27,720 --> 00:04:30,400 Speaker 3: to us vir SMS and we don't do that. But 94 00:04:30,600 --> 00:04:33,400 Speaker 3: other things, it's like this communication has come out of 95 00:04:33,400 --> 00:04:35,920 Speaker 3: the blue. You know, you're not doing anything with Services Australia, 96 00:04:35,960 --> 00:04:37,800 Speaker 3: and then all of a sudden you've got a phone 97 00:04:37,800 --> 00:04:39,800 Speaker 3: call or a text or an email and it's just 98 00:04:40,120 --> 00:04:43,280 Speaker 3: it's come from nowhere. It may have some sort of 99 00:04:43,360 --> 00:04:46,440 Speaker 3: deadline or sense of urgency to it, so you need 100 00:04:46,480 --> 00:04:49,120 Speaker 3: to act by this date or there'll be some consequence, 101 00:04:49,920 --> 00:04:53,880 Speaker 3: and it might be offering either a cash benefit. It's 102 00:04:54,480 --> 00:04:57,400 Speaker 3: they've had ones that say you're owed some money, so 103 00:04:57,480 --> 00:04:59,840 Speaker 3: please confirm your bank account detail so that we can 104 00:05:00,240 --> 00:05:03,080 Speaker 3: that money, or the other side of it would be 105 00:05:03,680 --> 00:05:06,720 Speaker 3: if you don't respond immediately, the Australian Federal Police are. 106 00:05:06,640 --> 00:05:08,680 Speaker 2: Going to come and knock on your door. And the 107 00:05:08,720 --> 00:05:09,960 Speaker 2: funny thing is, I've had that one. 108 00:05:10,000 --> 00:05:13,520 Speaker 3: I've had that phone call and from theoretically from Services 109 00:05:13,520 --> 00:05:15,719 Speaker 3: Australia telling me that the Australian Federal Police are going 110 00:05:15,760 --> 00:05:18,160 Speaker 3: to knock on my door, and I think it's a bit. 111 00:05:18,080 --> 00:05:21,000 Speaker 2: Funny going well, I know there won't work there. I thought, 112 00:05:21,000 --> 00:05:21,400 Speaker 2: how we do? 113 00:05:21,920 --> 00:05:22,800 Speaker 3: Yeah? 114 00:05:22,839 --> 00:05:25,240 Speaker 1: Well, and this is the thing justin it's so important 115 00:05:25,279 --> 00:05:27,320 Speaker 1: for people to realize, you know, the way in which 116 00:05:27,360 --> 00:05:30,240 Speaker 1: government departments work and a lot you know, like it's 117 00:05:30,279 --> 00:05:32,280 Speaker 1: not in a forceful manner like that you're trying to 118 00:05:32,320 --> 00:05:34,400 Speaker 1: get information and the way in which you do it 119 00:05:34,440 --> 00:05:37,000 Speaker 1: is obviously, you know, not by saying we're going to 120 00:05:37,000 --> 00:05:40,600 Speaker 1: come and knock on your door. Now, as you mentioned, 121 00:05:40,640 --> 00:05:44,120 Speaker 1: people can head to well to the MyGov website and 122 00:05:44,240 --> 00:05:47,279 Speaker 1: also to scam Watch to get any further detail on 123 00:05:47,400 --> 00:05:49,520 Speaker 1: those scams and some of the other scams that are 124 00:05:49,560 --> 00:05:52,719 Speaker 1: indeed doing the rounds in Australia at the moment. I 125 00:05:52,760 --> 00:05:54,640 Speaker 1: do want to ask you though as well. I know 126 00:05:54,760 --> 00:05:58,599 Speaker 1: that you have got some advice from Services Australia. If 127 00:05:58,720 --> 00:06:00,960 Speaker 1: anybody out there listening at the comen is maybe having 128 00:06:00,960 --> 00:06:01,480 Speaker 1: a baby. 129 00:06:02,480 --> 00:06:05,279 Speaker 3: Yeah, so first of all, let me just congratulate anybody 130 00:06:05,279 --> 00:06:07,200 Speaker 3: if they are expecting or they just had a baby. 131 00:06:07,200 --> 00:06:08,760 Speaker 2: It's fantastic time of life. 132 00:06:09,400 --> 00:06:11,680 Speaker 3: But there are some payments that we want to make 133 00:06:11,680 --> 00:06:15,440 Speaker 3: sure that you're aware of and also anything that we 134 00:06:15,520 --> 00:06:18,040 Speaker 3: can do to make that whole experience of having a 135 00:06:18,160 --> 00:06:21,799 Speaker 3: child easier by sort of dealing with the Services Australia 136 00:06:21,800 --> 00:06:25,280 Speaker 3: stuff first. So there are three main payments for people 137 00:06:25,320 --> 00:06:27,320 Speaker 3: that are having a baby that they might be eligible 138 00:06:27,360 --> 00:06:29,760 Speaker 3: for that we want to know of. The first is 139 00:06:29,760 --> 00:06:33,320 Speaker 3: called parental Leave pay and that is for the primary 140 00:06:33,360 --> 00:06:35,560 Speaker 3: care of the child, and it's a payment for up 141 00:06:35,600 --> 00:06:39,440 Speaker 3: to eighteen weeks that you can receive and if you like, 142 00:06:39,480 --> 00:06:41,640 Speaker 3: you can spread it over two years. That eighteen weeks 143 00:06:41,680 --> 00:06:44,520 Speaker 3: over two years, and it's again just a little bit 144 00:06:44,520 --> 00:06:46,839 Speaker 3: of money to help you well, it's a payment to 145 00:06:46,880 --> 00:06:49,919 Speaker 3: help you spend some time looking after your bob. For 146 00:06:50,040 --> 00:06:53,000 Speaker 3: the partner of the person that's had a child, there's 147 00:06:53,040 --> 00:06:54,919 Speaker 3: the Dad and Partner Pay, So this is for the 148 00:06:55,040 --> 00:06:58,840 Speaker 3: non primary care. It's a payment of two weeks that 149 00:06:58,880 --> 00:07:02,440 Speaker 3: they can receive if they're in the first fifty. 150 00:07:02,120 --> 00:07:04,280 Speaker 2: Two weeks, so the first year after their baby is born. 151 00:07:04,360 --> 00:07:07,280 Speaker 3: If they do use up all their work leave and 152 00:07:07,320 --> 00:07:09,800 Speaker 3: they've run out of that, they leave without pay, you 153 00:07:09,840 --> 00:07:12,080 Speaker 3: can get two weeks worth of that Dad and Partner Bay. 154 00:07:12,720 --> 00:07:14,120 Speaker 3: And the other one, of course is the one that 155 00:07:14,120 --> 00:07:16,520 Speaker 3: most people know about, which is that ongoing payment of 156 00:07:16,560 --> 00:07:19,040 Speaker 3: family tax benefits and so. 157 00:07:19,200 --> 00:07:21,400 Speaker 1: Justin if there is anyone out there listening who is 158 00:07:21,480 --> 00:07:23,320 Speaker 1: keen to find out a bit more or they're maybe 159 00:07:23,320 --> 00:07:26,720 Speaker 1: not aware of what they are eligible for. Where's the 160 00:07:26,720 --> 00:07:27,640 Speaker 1: best place to go? 161 00:07:28,600 --> 00:07:30,920 Speaker 3: Best place to go is our website. So there are 162 00:07:30,920 --> 00:07:32,840 Speaker 3: two parts of our website that you should go to. 163 00:07:33,320 --> 00:07:36,960 Speaker 3: The first one is having a baby, so search having 164 00:07:36,960 --> 00:07:39,040 Speaker 3: a baby and there's a whole lot of information there 165 00:07:39,080 --> 00:07:42,080 Speaker 3: for you. And the second one is called the Payment 166 00:07:42,200 --> 00:07:45,800 Speaker 3: and Services Finder, And the Payment and Services Finder is 167 00:07:45,840 --> 00:07:47,640 Speaker 3: a little tool that you've got where you can put 168 00:07:47,640 --> 00:07:50,560 Speaker 3: in your circumstances and it will give you an idea 169 00:07:50,800 --> 00:07:53,760 Speaker 3: about how much you might be eligible for. And a 170 00:07:53,800 --> 00:07:56,280 Speaker 3: really big tip these for people that are having above 171 00:07:56,800 --> 00:08:00,280 Speaker 3: is that those three payments, the parentally paid and the 172 00:08:00,320 --> 00:08:03,040 Speaker 3: pay and Family Tax Benefit, all of them can be 173 00:08:03,120 --> 00:08:06,760 Speaker 3: claimed up to thirteen weeks before your baby is born, 174 00:08:07,440 --> 00:08:09,880 Speaker 3: So for thirteen weeks before your baby is due. So 175 00:08:09,960 --> 00:08:13,240 Speaker 3: if you get in early, you've done all of the work, 176 00:08:13,360 --> 00:08:15,640 Speaker 3: or most of the work, so that it's much less 177 00:08:15,680 --> 00:08:18,000 Speaker 3: of a thing that you've got to deal with once 178 00:08:18,000 --> 00:08:19,080 Speaker 3: your bother has actually been born. 179 00:08:19,200 --> 00:08:23,400 Speaker 1: Yeah, very good advice. Justin Bott, the Chief Financial Information 180 00:08:23,560 --> 00:08:27,080 Speaker 1: Services Officer with Services Australia. Great to speak with you 181 00:08:27,120 --> 00:08:28,600 Speaker 1: this morning. Thanks again for your time. 182 00:08:28,840 --> 00:08:30,080 Speaker 2: Thanks Katie, it's great to be here. 183 00:08:30,200 --> 00:08:30,840 Speaker 1: Thank you.