WEBVTT - The Sezzy Scandals

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<v Speaker 1>Episode three, The Sees Scandals, Sarah Stevenson's popularity was through

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<v Speaker 1>the roof, fresh from activating hashtag milflife after the birth

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<v Speaker 1>of her son Fox Ocean, Sarah had managed to sidestep

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<v Speaker 1>Heer Sin three scandal, replacing controversy with baby Spam and

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<v Speaker 1>their new house. Rnos and the masses were loving it.

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<v Speaker 2>But no one could have predicted what twenty twenty would

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<v Speaker 2>hold for Sarah's day, let alone the world.

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<v Speaker 3>There are fears more than a thousand people could be

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<v Speaker 3>infected with the deadly SARS like virus in China. The

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<v Speaker 3>World Health Organization has declared coronavirus a global pandemic.

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<v Speaker 1>The COVID nineteen pandemic changed life as we knew it.

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<v Speaker 1>Locked inside our homes with more free time than ever,

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<v Speaker 1>public sentiment towards influences began to change and cancel culture

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<v Speaker 1>took hold. The same year, the Black Lives Matter movement

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<v Speaker 1>shook the world, with protests breaking out across the globe

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<v Speaker 1>following the murder of George Floyd.

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<v Speaker 3>Cities across the United States remained in a state of

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<v Speaker 3>high tension tonight, as the country braces itself for another

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<v Speaker 3>wave of protests over the death of George Floyd.

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<v Speaker 1>Twenty twenty was a horror year for everyone, but for

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<v Speaker 1>Sarah it was the year she got canceled as three

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<v Speaker 1>of her biggest controversies played out in front of a

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<v Speaker 1>captive audience in Lockdown.

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<v Speaker 2>We are journalist Amy Kay and Sophie Torbert and this

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<v Speaker 2>is outspoken Plus in.

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<v Speaker 4>Episode two, we Left You.

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<v Speaker 1>In late twenty nineteen, in Australia, bushfires were ravishing the country.

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<v Speaker 1>The new year brought further devastation as fires continued to

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<v Speaker 1>burn out of control.

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<v Speaker 3>New South Wales, Victoria and South Australia are waking up

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<v Speaker 3>to widespread fire damage. We know properties have been lost,

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<v Speaker 3>we know many towns are without power, but the true

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<v Speaker 3>extent is being assessed right now.

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<v Speaker 1>More than forty six million acres were burnt during the

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<v Speaker 1>twenty nineteen and twenty twenty bushfires, and devastatingly, thirty four

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<v Speaker 1>people were killed and nearly three billion animals.

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<v Speaker 4>Lost their lives or were placed.

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<v Speaker 1>All anyone could talk about was what could be done

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<v Speaker 1>to help. Influencers and brands jumped on the cause and

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<v Speaker 1>began sharing ways followers could help those impacted. I remember

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<v Speaker 1>at the time Mitch Orville was getting a lot of

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<v Speaker 1>attention because he managed to raise over two hundred and

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<v Speaker 1>seventy thousand dollars alongside his brand Hooded Smile, and Sarah's

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<v Speaker 1>Day was quick to follow this trend. In November, she

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<v Speaker 1>announced that one dollar from each of her products sold

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<v Speaker 1>on the Bang Body would go towards a Saint Vincent

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<v Speaker 1>Bushfire appeal Now. To put that donation into perspective, Sarah's

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<v Speaker 1>Lebang Body products ranged from sixty ninety five to fifty

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<v Speaker 1>eight ninety five now. The backlash was swift. People labeled Sarah's.

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<v Speaker 2>Promotion as an underwhelming offer of charity, while others said

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<v Speaker 2>one dollar per product was a cop out. Another commenter wrote,

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<v Speaker 2>go fifty percent or one hundred percent of proceeds for

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<v Speaker 2>forty eight hours to be genuine. It's currently a cheap

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<v Speaker 2>trick to boost profit now.

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<v Speaker 1>Sarah jumped onto her stories on the afternoon of the

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<v Speaker 1>fundraiser announcement, complaining that she couldn't train because she was

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<v Speaker 1>receiving so much hate.

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<v Speaker 4>Here's what she said.

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<v Speaker 5>The amount of hate we just got is actually disgusting.

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<v Speaker 5>Like we were trying to do something fun that was

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<v Speaker 5>going to give back to everyone, and yeah, I'm really

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<v Speaker 5>disappointed in like twenty percent of the people because this

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<v Speaker 5>was coming from a really honest, authentic giving place, like

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<v Speaker 5>bushfires is something really real and like personal in my family.

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<v Speaker 5>And when Labang called me with the idea, I was like, Yeah,

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<v Speaker 5>why would I say no? Like this is awesome.

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<v Speaker 1>Sarah was late slam for her use of the word fun,

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<v Speaker 1>which people found insensitive and said she didn't understand the issue.

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<v Speaker 1>Sarah went on to say this this.

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<v Speaker 5>Is a classic example of your damned if you do,

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<v Speaker 5>you're damned if you don't. Like if I hadn't done

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<v Speaker 5>anything with my products to support the Bushfire Foundation, I

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<v Speaker 5>would have got hate. If I promote one hundred percent

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<v Speaker 5>of the profits, I still get hate for promoting my products.

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<v Speaker 5>We say a dollar activation, still get hate.

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<v Speaker 2>The story made mainstream media and the campaign was stopped,

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<v Speaker 2>with no party disclosing if the money raise was donated. Now,

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<v Speaker 2>off the back of this initial failed campaign, Sarah launched

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<v Speaker 2>a three day e book sale to raise money for

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<v Speaker 2>bush fire relief charities.

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<v Speaker 4>The three charities.

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<v Speaker 2>Chosen were Food Bank Australia, New South Wales, Rural Fire Service,

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<v Speaker 2>Port Macquarie, Kohala Hospital and.

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<v Speaker 4>The Salvation Army.

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<v Speaker 2>As part of the promotion, Sarah discounted her ebooks by

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<v Speaker 2>twenty percent, and this time she said she would donate

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<v Speaker 2>one hundred percent of the sales made to her four

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<v Speaker 2>nominated charities. Now, Sarah announced that the sale raised a

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<v Speaker 2>whopping three hundred and ninety one thousand, six hundred and

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<v Speaker 2>sixty dollars, with the profits said to be split equally

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<v Speaker 2>between the four charities.

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<v Speaker 3>Now.

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<v Speaker 1>Rather than being met with great fanfare like Mitch Aorble,

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<v Speaker 1>Sarah's fans started getting agitated when she did not provide

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<v Speaker 1>an update on the status of the donation. So six

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<v Speaker 1>days after the sale ended, Sarah released a vlog where

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<v Speaker 1>she briefly touched on the fundraiser. She explained that she

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<v Speaker 1>had emailed the charities to let them know they would

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<v Speaker 1>be receiving a huge donation and asked them how to

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<v Speaker 1>go about transferring the money to them. Now despite confirming

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<v Speaker 1>she was in talks with the four charities, a member

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<v Speaker 1>of gossip forum Guru Gossip, she had an open letter

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<v Speaker 1>to Sarah where they revealed they had reported her to

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<v Speaker 1>scam Watch for not showing receipts of the donations she made.

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<v Speaker 1>The user wrote, I believe you will donate and this

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<v Speaker 1>was a genuine good deed you were doing. But this

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<v Speaker 1>is just a gentle nudge in the right direction. It's

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<v Speaker 1>too much money and too important a cause for you

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<v Speaker 1>not to have posted an update yet, especially when other

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<v Speaker 1>influencers have now. This letter spurred on others to start

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<v Speaker 1>contacting the Australian media publications who had covered the initial

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<v Speaker 1>story about the one dollar bushfire appeal.

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<v Speaker 2>It's safe to say by now the pressure was mounting

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<v Speaker 2>on Sarah. People were beginning to lash out on Instagram,

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<v Speaker 2>with many comments getting swiftly deleted. This stress led to

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<v Speaker 2>Sarah having a complete meltdown in her outside of a

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<v Speaker 2>bank ten days after the fundraiser had ended. So the

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<v Speaker 2>day prior, she had updated her followers saying that she

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<v Speaker 2>was unable to donate to the Koala Hospital because her

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<v Speaker 2>bank wouldn't allow her to make a transaction that big.

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<v Speaker 2>So the following day, Sarah complained the bank had only

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<v Speaker 2>let her transfer money to two of the four charities

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<v Speaker 2>because of the transfer limit, and that she would need

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<v Speaker 2>to come back the next day. It's important to note

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<v Speaker 2>that Sarah did visit the bank at four pm when

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<v Speaker 2>it was closing. She said I'm just trying to do

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<v Speaker 2>this nice thing and donate all this money for my

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<v Speaker 2>country and the animals. Sarah went on to complain that

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<v Speaker 2>she'd been trying to pay everyone for over a week,

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<v Speaker 2>but none of the charities were accepting the bank transfers

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<v Speaker 2>because the daily limit on her account was one hundred

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<v Speaker 2>thousand dollars. Now, when you consider that Sarah was trying

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<v Speaker 2>to transfer each charity around eighty nine thousand dollars, wouldn't

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<v Speaker 2>have only taken her four days to finalize these transfers.

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<v Speaker 4>Yeah.

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<v Speaker 1>I think the fact that she was complaining and putting

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<v Speaker 1>a lot of the blame on the charities really caused

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<v Speaker 1>a sour taste in people's mind. I mean, obviously it

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<v Speaker 1>sounds like it was a bit of a complex process

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<v Speaker 1>to do, but I think, don't share the struggles.

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<v Speaker 4>That you're having with online. Yeah.

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<v Speaker 2>So, on the twenty second of January, five days after

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<v Speaker 2>Sarah's meltdown at the bank, Sarah confirmed that all four

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<v Speaker 2>charities had received their donations. Sarah shared a screenshot of

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<v Speaker 2>handwritten calculations and wrote, all charities have received their donations?

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<v Speaker 2>Were who When I contacted the charities to let them

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<v Speaker 2>know they'd be getting eighty nine thousand, thirteen dollars and

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<v Speaker 2>seventy five cents. They were absolutely overwhelmed and so grateful.

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<v Speaker 1>Originally some people were complaining that the sum Sarah provided

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<v Speaker 1>didn't add up, but they were forgetting about the GST.

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<v Speaker 1>So it's important to note that according to a chartered

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<v Speaker 1>tax accountant, Sarah did everything completely within the rules of

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<v Speaker 1>the tax legislation in Australia.

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<v Speaker 4>It's very likely that she would.

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<v Speaker 1>Have an accountant providing advice on how to maximize their

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<v Speaker 1>profit and cash. So in this case, what people appeared

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<v Speaker 1>to have an issue with is with Sarah promoting that

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<v Speaker 1>she would donate one hundred percent of sales rather than

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<v Speaker 1>saying one hundred percent of profits. I mean, I think

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<v Speaker 1>it's a bit tit for tat at this stage.

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<v Speaker 2>Yeah, in this instance, I do feel like people were

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<v Speaker 2>very harsh on Sarah, considering that she did raise such

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<v Speaker 2>a huge amount of money for charity. I do think

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<v Speaker 2>people are forgetting that there were so many celebrities and

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<v Speaker 2>influencers jumping in and trying to raise money without actually

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<v Speaker 2>thinking through the process of how they would end up

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<v Speaker 2>transferring such a huge amount of money to a charity.

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<v Speaker 4>I think if this was a.

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<v Speaker 2>Campaign that she had set up with a lot of

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<v Speaker 2>preparation time, it would have been fair to sort of

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<v Speaker 2>launch this criticism at her, But considering it was something

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<v Speaker 2>done on the fly, I do think it was a

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<v Speaker 2>little bit unfair.

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<v Speaker 1>I think it is really interesting to look back at

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<v Speaker 1>this scandal three years on when you're removed from the

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<v Speaker 1>emotions of the situation. So in times of crisis, when

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<v Speaker 1>people feel out of control, generally they do look for

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<v Speaker 1>someone to blame, and at the time, influencers around Australia

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<v Speaker 1>really were being put under the microscope by sections of

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<v Speaker 1>the Internet who were trying to determine whether or not

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<v Speaker 1>influencers were trying to help out out of the goodness

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<v Speaker 1>of their hearts, or whether they saw this situation as

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<v Speaker 1>an opportunity for self promotion and being charitable at the

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<v Speaker 1>end of the day is good for your brand, but

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<v Speaker 1>it's also something I would like to think that a

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<v Speaker 1>lot of people genuinely do to help out and make

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<v Speaker 1>a difference. And I personally felt uncomfortable by the backlash

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<v Speaker 1>that was thrown at Sarah during this time because, as

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<v Speaker 1>you say, Kate, she did use her platform to raise

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<v Speaker 1>over three hundred thousand dollars for animals and communities in need.

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<v Speaker 1>And I'm sure if she didn't use her platform, she

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<v Speaker 1>would have copt the same amount of flack and abuse.

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<v Speaker 1>And it sort of was a situation at the time

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<v Speaker 1>you're either damned if you do damned if you don't.

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<v Speaker 2>Yeah, I actually remember she did say that. And it's

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<v Speaker 2>important to remember that whilst influencers may come across as

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<v Speaker 2>these huge entities, most of the time they are individuals

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<v Speaker 2>running startups which don't have the support of a professional

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<v Speaker 2>team or strategists or lawyers behind them helping them make

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<v Speaker 2>these big business decisions. And I think there's a lot

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<v Speaker 2>of talk about how Sarah is in a bit of

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<v Speaker 2>a cronulla bubble, and I don't think equips herself with

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<v Speaker 2>the right team. She often employs friends or relatives, and

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<v Speaker 2>I think this is a situation where perhaps she didn't

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<v Speaker 2>have the right guidance in place.

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<v Speaker 6>Yeah.

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<v Speaker 1>And in terms of the criticism about her not donating

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<v Speaker 1>the money quick enough, I think over time it has

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<v Speaker 1>become quite evident that donating large sums of money isn't

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<v Speaker 1>as easy as it looks. And this was the case

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<v Speaker 1>for Australian comedian Celeste Barber, who raised fifty one point

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<v Speaker 1>three million dollars in a record breaking Facebook fundraiser for

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<v Speaker 1>the New South Wales Rural Fire Service and brigades donation funds.

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<v Speaker 1>So Celess said that as donations grew and grew, she

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<v Speaker 1>attracted a fuck ton of people telling her what she

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<v Speaker 1>should do with it. And things got really complicated when

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<v Speaker 1>the deed which governed the New South Wales Rural Fire

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<v Speaker 1>Service Trust outlined that money donated could only be spent

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<v Speaker 1>on purchasing and maintaining equipment, training and administration cost So

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<v Speaker 1>this meant that the money wasn't really allowed to go

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<v Speaker 1>directly to those who had been impacted by the fire.

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<v Speaker 2>And I'm sure Celeste never imagined that she would have

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<v Speaker 2>raised that amount of money, and I'm assuming donors would

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<v Speaker 2>have thought that she would have the ability to allocate

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<v Speaker 2>funds to other bushfire charities if necessary. Now there was

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<v Speaker 2>a court case and the court ruled that money could

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<v Speaker 2>be given to the families of Fullen firefighters and used

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<v Speaker 2>for trauma counseling, but could not be given to charities

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<v Speaker 2>like the Australian Red Cross or animal welfare groups, which

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<v Speaker 2>upset many of those who donated their money. One month later,

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<v Speaker 2>Sarah's bushfire fundraiser controversy was all but forgotten as the

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<v Speaker 2>COVID pandemic took over our lives.

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<v Speaker 3>The World Health Organization has declared coronavirus a global pandemic.

0:11:39.720 --> 0:11:42.200
<v Speaker 1>As our lives ascended into the unknown. With stay at

0:11:42.200 --> 0:11:45.800
<v Speaker 1>home orders and five kilometer radius parameters in place, we

0:11:45.880 --> 0:11:50.160
<v Speaker 1>became increasingly infuriated by anyone breaking the rules or those

0:11:50.200 --> 0:11:53.880
<v Speaker 1>in positions of privilege complaining about being confined to their mansions.

0:11:54.360 --> 0:11:56.240
<v Speaker 1>Influencer behavior became a.

0:11:56.120 --> 0:11:57.360
<v Speaker 4>Major talking point.

0:11:57.720 --> 0:12:00.800
<v Speaker 1>We were beginning to question whether influencers were doing enough

0:12:00.840 --> 0:12:03.000
<v Speaker 1>to deserve the privileges bestowed.

0:12:02.600 --> 0:12:03.760
<v Speaker 4>Upon them now.

0:12:03.800 --> 0:12:06.760
<v Speaker 2>On the twenty fifth of May twenty twenty, George Floyd,

0:12:06.800 --> 0:12:09.840
<v Speaker 2>a black man living in Minneapolis, was murdered by police

0:12:09.840 --> 0:12:13.800
<v Speaker 2>officer Derek Sharvin. After being handcuffed and pinned to the ground,

0:12:14.120 --> 0:12:17.200
<v Speaker 2>Floyd repeatedly told the police officer he could not breathe

0:12:17.240 --> 0:12:20.160
<v Speaker 2>as the officer knelt on his neck. The horrific event

0:12:20.240 --> 0:12:27.880
<v Speaker 2>was captured on camera, sparking protests around the world.

0:12:27.960 --> 0:12:32.120
<v Speaker 3>Chaos, violence, fire, and looty unfolding on the streets of Minneapolis.

0:12:32.440 --> 0:12:35.480
<v Speaker 2>Black matters were at the forefront of the public psyche.

0:12:35.559 --> 0:12:38.440
<v Speaker 2>We were just two months into the pandemic and tensions

0:12:38.440 --> 0:12:41.800
<v Speaker 2>were boiling over. Social media was a wash with support

0:12:41.840 --> 0:12:44.560
<v Speaker 2>for the Black Lives Matter movement, with black tile shared

0:12:44.600 --> 0:12:47.840
<v Speaker 2>on June second, twenty twenty to show solidarity for the

0:12:47.880 --> 0:12:50.160
<v Speaker 2>protests and riots happening in the US.

0:12:50.840 --> 0:12:54.160
<v Speaker 1>Meanwhile, back in Cronulla, Sarah was getting set to launch

0:12:54.160 --> 0:12:58.080
<v Speaker 1>her third active web collaboration with White Fox Boutique. The

0:12:58.160 --> 0:13:01.320
<v Speaker 1>campaign was called Reboot and was based around the idea

0:13:01.400 --> 0:13:05.160
<v Speaker 1>that her line was being elevated. Sarah took followers along

0:13:05.200 --> 0:13:07.920
<v Speaker 1>for the ride, capturing behind the scenes footage of her

0:13:07.960 --> 0:13:12.640
<v Speaker 1>campaign shoot. Followers were left astounded when Sarah revealed how

0:13:12.679 --> 0:13:17.040
<v Speaker 1>she had been styled. She was unrecognizable. Her short blonde

0:13:17.040 --> 0:13:20.480
<v Speaker 1>hair had been woven into thick fluot braids, and she

0:13:20.600 --> 0:13:23.280
<v Speaker 1>was quickly accused of cultural appropriation.

0:13:24.000 --> 0:13:27.360
<v Speaker 2>Now, for those who are unsure, cultural appropriation occurs when

0:13:27.400 --> 0:13:30.520
<v Speaker 2>members of a majority group adopt cultural elements of a

0:13:30.559 --> 0:13:35.600
<v Speaker 2>minority group in an exploitative, disrespectful, stereotypical way. This can

0:13:35.640 --> 0:13:39.480
<v Speaker 2>include a hairstyle, piece of clothing, and a manner of speaking. Now,

0:13:39.520 --> 0:13:42.400
<v Speaker 2>to put all of this into context. Just three days

0:13:42.440 --> 0:13:45.280
<v Speaker 2>after the murder of George Floyd, Sarah's Day was forced

0:13:45.320 --> 0:13:49.240
<v Speaker 2>to pull her new reboot activewear campaign. She did decide

0:13:49.240 --> 0:13:52.080
<v Speaker 2>to reshoot the campaign with a different look a couple

0:13:52.080 --> 0:13:55.240
<v Speaker 2>of days later. Now, I remember the moment I saw

0:13:55.320 --> 0:13:59.840
<v Speaker 2>Sarah's hairstyle on Instagram. I instantly screenshot it and sent

0:14:00.040 --> 0:14:02.720
<v Speaker 2>it to you, because I couldn't believe that she didn't

0:14:02.720 --> 0:14:05.720
<v Speaker 2>foresee that this would be a problem, especially considering what

0:14:05.880 --> 0:14:06.880
<v Speaker 2>was going on in the world.

0:14:06.960 --> 0:14:08.480
<v Speaker 4>It was just so tone deaf.

0:14:08.760 --> 0:14:11.120
<v Speaker 1>Yeah, the fact that Sarah's Day, as well as the

0:14:11.200 --> 0:14:15.120
<v Speaker 1>White Fox boutique team thought that this was acceptable really

0:14:15.160 --> 0:14:15.640
<v Speaker 1>shocked me.

0:14:15.679 --> 0:14:17.640
<v Speaker 4>How did no one flag this with her?

0:14:17.960 --> 0:14:21.200
<v Speaker 2>Oh? I mean, the hairstyle was just highly inappropriate. West

0:14:21.240 --> 0:14:24.320
<v Speaker 2>African woman Safie, who chose not to give her last name,

0:14:24.680 --> 0:14:27.880
<v Speaker 2>gave some really insightful comments to news dot Com about

0:14:27.920 --> 0:14:30.479
<v Speaker 2>the incident because at the time, there seemed.

0:14:30.240 --> 0:14:31.400
<v Speaker 4>To be a real divide.

0:14:31.400 --> 0:14:34.200
<v Speaker 2>There were those who were deeply offended and then those

0:14:34.240 --> 0:14:38.440
<v Speaker 2>who didn't understand the gravity of the situation. So Safie said,

0:14:38.440 --> 0:14:42.360
<v Speaker 2>for her, it came down to differentiating cultural appropriation and

0:14:42.440 --> 0:14:47.040
<v Speaker 2>cultural appreciation. She said, sadly, so many people can't tell

0:14:47.080 --> 0:14:49.880
<v Speaker 2>the difference. She explained that what Sarah did was take

0:14:49.920 --> 0:14:53.560
<v Speaker 2>this hairstyle, capitalize on her refer to it as ghetto,

0:14:54.000 --> 0:14:57.160
<v Speaker 2>a neglect to pay proper homage or acknowledge that she

0:14:57.240 --> 0:15:01.040
<v Speaker 2>was inspired by women of color. She continued to quite simply,

0:15:01.120 --> 0:15:03.800
<v Speaker 2>she used a significant part of our culture to make

0:15:03.880 --> 0:15:06.320
<v Speaker 2>money off it. This is what so many black women

0:15:06.360 --> 0:15:10.160
<v Speaker 2>of color, like myself class as cultural appropriation. Had she

0:15:10.280 --> 0:15:14.160
<v Speaker 2>done her research and understood the cultural significance of this hairstyle,

0:15:14.240 --> 0:15:17.760
<v Speaker 2>it would be considered cultural appreciation, but she didn't.

0:15:17.920 --> 0:15:21.840
<v Speaker 1>Now Following the backlash online, Sarah released a three hundred

0:15:21.840 --> 0:15:25.520
<v Speaker 1>and eighty word apology on her Instagram feed alongside a

0:15:25.560 --> 0:15:29.520
<v Speaker 1>series of Instagram stories to her one point one million followers.

0:15:29.920 --> 0:15:34.160
<v Speaker 1>Sarah apologized for the hairstyle, causing any offense, and explained

0:15:34.160 --> 0:15:37.240
<v Speaker 1>why she made the decision to wear braids. She basically

0:15:37.280 --> 0:15:39.800
<v Speaker 1>said it was her idea to wear braids because she

0:15:39.880 --> 0:15:43.640
<v Speaker 1>always wears them and wanted to incorporate Coachella and festival

0:15:43.720 --> 0:15:45.120
<v Speaker 1>vibes into the campaign.

0:15:45.720 --> 0:15:46.640
<v Speaker 4>Let's throw to what she.

0:15:46.640 --> 0:15:49.760
<v Speaker 5>Said, so specifically, we need to talk about the braids

0:15:49.800 --> 0:15:53.359
<v Speaker 5>because this is where the controversy comes and the accusations

0:15:53.400 --> 0:15:57.080
<v Speaker 5>and issue of cultural appropriation. So in the first and

0:15:57.320 --> 0:15:59.640
<v Speaker 5>in no way I've said this in the caption, I'm

0:15:59.680 --> 0:16:03.240
<v Speaker 5>not made excuses or trying to justify. I'm literally just

0:16:03.280 --> 0:16:06.400
<v Speaker 5>trying to give reasoning because everyone's asking me questions, like

0:16:06.720 --> 0:16:09.640
<v Speaker 5>even if they're mean questions, Everyone's like, why the f

0:16:09.720 --> 0:16:11.840
<v Speaker 5>do you think it's okay to wear braids? Like this

0:16:11.920 --> 0:16:13.400
<v Speaker 5>is me answering, This is me answering.

0:16:13.480 --> 0:16:15.800
<v Speaker 6>Yeah, this is a very serious topic and like for

0:16:15.880 --> 0:16:17.960
<v Speaker 6>us to be put in this category, it's very scary

0:16:17.960 --> 0:16:19.960
<v Speaker 6>for us because this is the complete opposite of what

0:16:20.000 --> 0:16:20.440
<v Speaker 6>we're about.

0:16:20.560 --> 0:16:24.680
<v Speaker 5>Yeah, I'm I'm like the last person to judge anyone

0:16:24.880 --> 0:16:30.760
<v Speaker 5>or to try to be controversial or cultural appropriate, Like

0:16:30.840 --> 0:16:33.760
<v Speaker 5>I just want everyone to be happier. What everyone anyway,

0:16:33.840 --> 0:16:38.360
<v Speaker 5>I'm derailing. So I was the one who first came

0:16:38.440 --> 0:16:41.560
<v Speaker 5>up with the braid idea, and I showed I make

0:16:41.640 --> 0:16:43.800
<v Speaker 5>a mood board for everything. I made a Pinterest with

0:16:43.880 --> 0:16:47.120
<v Speaker 5>like mostly Coachella stuff. It was like these big braids

0:16:47.120 --> 0:16:48.880
<v Speaker 5>and they were pink and it was fun, and so

0:16:49.120 --> 0:16:50.920
<v Speaker 5>most of the pictures that I showed everyone were like

0:16:50.960 --> 0:16:52.120
<v Speaker 5>Coachella festival.

0:16:52.160 --> 0:16:52.960
<v Speaker 4>It was really fun.

0:16:54.040 --> 0:16:54.760
<v Speaker 2>Yeah, So that was the pin.

0:16:54.920 --> 0:16:56.840
<v Speaker 6>I had that like electric feel that was tied in

0:16:56.960 --> 0:16:59.360
<v Speaker 6>nicely to the whole idea of this campaign that we

0:16:59.480 --> 0:17:01.160
<v Speaker 6>sort of up with in the first place.

0:17:01.360 --> 0:17:03.600
<v Speaker 5>And that's the thing. I don't know if I'm just

0:17:03.720 --> 0:17:05.480
<v Speaker 5>like not educated.

0:17:05.040 --> 0:17:07.880
<v Speaker 4>In this or it's like I don't know, because not.

0:17:07.920 --> 0:17:10.760
<v Speaker 5>Once did I even think about cultural appropriation. If that

0:17:10.880 --> 0:17:13.160
<v Speaker 5>even crossed my mind, I wouldn't have done it, because

0:17:13.200 --> 0:17:15.480
<v Speaker 5>you guys know, I hate conflict, I hate controversy. I

0:17:15.480 --> 0:17:18.240
<v Speaker 5>don't want to offend anyone. If I thought it would

0:17:18.280 --> 0:17:21.080
<v Speaker 5>offend anyone, I would have never, ever, ever, ever done it.

0:17:21.480 --> 0:17:24.600
<v Speaker 5>So again not making excuses, but you guys know, I

0:17:24.600 --> 0:17:27.639
<v Speaker 5>always wear two braids. Even when I had long blonde extensions,

0:17:27.680 --> 0:17:30.600
<v Speaker 5>I got my hair braided, and even now I'm not

0:17:30.640 --> 0:17:33.240
<v Speaker 5>gonna lie even doing Yeah, I'd be lying if I

0:17:33.280 --> 0:17:37.080
<v Speaker 5>said I completely understood what's okay and what's not okay,

0:17:37.160 --> 0:17:42.000
<v Speaker 5>Because even after researching so much, asking people, asking my friends,

0:17:42.000 --> 0:17:45.760
<v Speaker 5>of all different cultural backgrounds, of all different races, everyone

0:17:45.840 --> 0:17:48.760
<v Speaker 5>has a different opinion, everyone has a different It's a.

0:17:48.800 --> 0:17:51.280
<v Speaker 6>Very fine line. So I don't know.

0:17:51.480 --> 0:17:53.680
<v Speaker 5>So I don't know what's offensive. I don't know what

0:17:53.840 --> 0:17:56.080
<v Speaker 5>is cultural. I don't know, so That's why I'm like,

0:17:56.080 --> 0:17:57.200
<v Speaker 5>you know what, we had a call.

0:17:57.080 --> 0:17:58.679
<v Speaker 4>With White Fox. White Fox.

0:17:59.080 --> 0:18:02.000
<v Speaker 5>They don't want to offend anyone, Like the whole team

0:18:02.040 --> 0:18:04.680
<v Speaker 5>who worked on this campaign are heartbroken. That would put us.

0:18:04.800 --> 0:18:06.879
<v Speaker 6>We worked on it for like three months or so

0:18:07.040 --> 0:18:10.679
<v Speaker 6>in the making, and now read for everyone, it's okay.

0:18:11.520 --> 0:18:15.040
<v Speaker 1>Initially, many people took Sarah's apology on face value and

0:18:15.119 --> 0:18:18.840
<v Speaker 1>accepted that she was ignorant and uneducated. It is important

0:18:18.840 --> 0:18:21.479
<v Speaker 1>to note, however, that the apology was not directed at

0:18:21.520 --> 0:18:24.359
<v Speaker 1>white people, but at people of color. Therefore, it's not

0:18:24.480 --> 0:18:28.240
<v Speaker 1>up to us to accept the apology. Opinions started shifting though,

0:18:28.280 --> 0:18:31.400
<v Speaker 1>when it appeared Sarah wasn't as remorseful as she had

0:18:31.400 --> 0:18:34.879
<v Speaker 1>made out originally. Firstly, both Sarah and Kirk kept the

0:18:34.920 --> 0:18:38.639
<v Speaker 1>sneak peak of the campaign up despite deciding to pull it.

0:18:38.920 --> 0:18:42.320
<v Speaker 1>The video included Sarah wearing the braids the evening of

0:18:42.320 --> 0:18:43.040
<v Speaker 1>her apology.

0:18:43.200 --> 0:18:45.120
<v Speaker 4>Sarah was also very passive.

0:18:44.840 --> 0:18:48.600
<v Speaker 2>Aggressive on her Instagram story about having to reshoot the campaign.

0:18:48.920 --> 0:18:51.360
<v Speaker 2>Now it was very clear she was feeling sorry for herself.

0:18:51.359 --> 0:18:53.720
<v Speaker 2>She made a snide comment about it apparently being a

0:18:53.760 --> 0:18:57.520
<v Speaker 2>tough day for everyone, not just her, to make matters worse,

0:18:57.720 --> 0:19:01.120
<v Speaker 2>a screenshot from Sarah's Day's Facebook came unity surfaced where

0:19:01.119 --> 0:19:04.840
<v Speaker 2>she was warned of the cultural appropriation weeks before when

0:19:04.840 --> 0:19:08.400
<v Speaker 2>she first posted about the campaign to her story. However,

0:19:08.480 --> 0:19:11.800
<v Speaker 2>at the time, the post was deleted and deemed as trolling.

0:19:12.200 --> 0:19:16.240
<v Speaker 2>Sarah's apology post was also highly moderated. It only had

0:19:16.320 --> 0:19:20.040
<v Speaker 2>messages of support. The original comments calling out the hairstyle

0:19:20.119 --> 0:19:25.680
<v Speaker 2>as cultural appropriation were also deleted, despite it being an educational,

0:19:25.800 --> 0:19:29.639
<v Speaker 2>well balanced discussion. Now, White Fox Boutique did not comment

0:19:29.720 --> 0:19:33.720
<v Speaker 2>on the controversy or issue an apology for their involvement,

0:19:34.000 --> 0:19:37.359
<v Speaker 2>and I thought this was really poor because it wasn't

0:19:37.440 --> 0:19:41.119
<v Speaker 2>solely Sarah's decision to launch the campaign, yet she was

0:19:41.200 --> 0:19:42.520
<v Speaker 2>the only one who.

0:19:42.400 --> 0:19:45.720
<v Speaker 1>Faced up and apologized to it. Yes, the apology was

0:19:45.760 --> 0:19:48.320
<v Speaker 1>not fantastic and it did not seem genuine, But I

0:19:48.400 --> 0:19:51.560
<v Speaker 1>find it really strange that White Fox Boutique, which is

0:19:51.600 --> 0:19:54.920
<v Speaker 1>a large brand, didn't come out and give a statement

0:19:54.960 --> 0:19:57.520
<v Speaker 1>and apologize because they at the end of the day,

0:19:57.880 --> 0:20:00.200
<v Speaker 1>they gave the all clear for this. This was their

0:20:00.280 --> 0:20:01.879
<v Speaker 1>brand putting out the activewear.

0:20:02.359 --> 0:20:05.000
<v Speaker 2>Yeah, they were collaborating with Sarah's Day on the project.

0:20:05.000 --> 0:20:06.879
<v Speaker 2>You think they'd have a say in the campaign.

0:20:07.280 --> 0:20:10.120
<v Speaker 1>They really seemed to hang her out to dry, which

0:20:10.160 --> 0:20:12.560
<v Speaker 1>is really confusing because they still do use her as

0:20:12.600 --> 0:20:14.320
<v Speaker 1>the face of many of their campaigns.

0:20:14.600 --> 0:20:15.840
<v Speaker 4>Yeah, it was very odd.

0:20:16.240 --> 0:20:18.600
<v Speaker 2>Now it didn't take long for people to start piling

0:20:18.640 --> 0:20:20.720
<v Speaker 2>on Sarah. It got to the point where Sarah and

0:20:20.760 --> 0:20:24.280
<v Speaker 2>her young son Fox were receiving death threats. Receipts also

0:20:24.440 --> 0:20:27.280
<v Speaker 2>started coming out of the woodwork. An alleged image of

0:20:27.320 --> 0:20:31.200
<v Speaker 2>Sarah's husband Kurt, playing scrabble emerged with a homophobic slur

0:20:31.359 --> 0:20:34.360
<v Speaker 2>spelled out on the board. A screenshot of an apparent

0:20:34.440 --> 0:20:37.320
<v Speaker 2>Bible verse Sarah shared saying people who don't believe in

0:20:37.359 --> 0:20:41.440
<v Speaker 2>God will get COVID also spread around. Despite the backlash,

0:20:41.560 --> 0:20:45.199
<v Speaker 2>Sarah's activewear campaign sold out in a matter of minutes,

0:20:45.480 --> 0:20:49.160
<v Speaker 2>and in October, they launched a restock of the Reboot collection.

0:20:49.760 --> 0:20:50.480
<v Speaker 4>As part of the.

0:20:50.440 --> 0:20:54.399
<v Speaker 1>Restock, they filmed a new video campaign, which Kurt directed,

0:20:54.760 --> 0:20:57.119
<v Speaker 1>and of course, Sarah v log behind the scenes of

0:20:57.160 --> 0:21:01.160
<v Speaker 1>this campaign. She described the campaign as the most extravagant

0:21:01.160 --> 0:21:05.280
<v Speaker 1>and highly planned, biggest campaign they've ever done. It sounded

0:21:05.400 --> 0:21:08.399
<v Speaker 1>strange to describe a restock campaign as that, but it

0:21:08.480 --> 0:21:10.679
<v Speaker 1>was quite clear they were trying to make up for

0:21:10.720 --> 0:21:11.760
<v Speaker 1>the canceled campaign.

0:21:12.240 --> 0:21:12.919
<v Speaker 4>Yeah it was.

0:21:13.000 --> 0:21:15.800
<v Speaker 2>And what I found very odd was the actual concept

0:21:15.880 --> 0:21:19.159
<v Speaker 2>of this video. So the new video campaign slogan was

0:21:19.280 --> 0:21:22.800
<v Speaker 2>rise above. And the video starts out with Sarah driving

0:21:22.800 --> 0:21:25.040
<v Speaker 2>in a g wagon and she flicks around on the

0:21:25.119 --> 0:21:28.480
<v Speaker 2>radio channel and there's a news report saying good afternoon.

0:21:28.800 --> 0:21:31.040
<v Speaker 2>She then flicks to another channel that says.

0:21:31.280 --> 0:21:34.000
<v Speaker 3>God comefully she actually wore that, which he.

0:21:33.960 --> 0:21:35.400
<v Speaker 1>Is so canceled.

0:21:35.800 --> 0:21:39.000
<v Speaker 2>Sarah then struts into this garage past a flickering TV

0:21:39.119 --> 0:21:42.800
<v Speaker 2>that has Sarah's Day's campaign on the TV screen. She

0:21:42.880 --> 0:21:45.520
<v Speaker 2>walks up to this motorbike and then is shown waving

0:21:45.600 --> 0:21:49.280
<v Speaker 2>flags as two motorcycles speed pass and do big jumps

0:21:49.320 --> 0:21:51.639
<v Speaker 2>on their bikes. There's a lot of fire, which to

0:21:51.720 --> 0:21:55.800
<v Speaker 2>me suggests this rising from the ASHES messaging. And one

0:21:55.880 --> 0:21:59.159
<v Speaker 2>noticeable addition to the campaign are the models Kate Jones

0:21:59.200 --> 0:22:02.359
<v Speaker 2>and Lola tomp So. Kate is a curve model and

0:22:02.520 --> 0:22:06.439
<v Speaker 2>content creator. She's known as Dedicated Lifestyles on Instagram and

0:22:06.480 --> 0:22:09.400
<v Speaker 2>it has one hundred and eighty five thousand followers, while

0:22:09.440 --> 0:22:12.880
<v Speaker 2>Lola Thompson is a black model, dancer and content creator

0:22:12.920 --> 0:22:16.040
<v Speaker 2>with one hundred and eleven thousand Instagram followers and one

0:22:16.160 --> 0:22:19.480
<v Speaker 2>hundred and thirty thousand on TikTok, Sophie, did you think

0:22:19.480 --> 0:22:22.399
<v Speaker 2>it was a deliberate move to have more inclusive models

0:22:22.400 --> 0:22:23.120
<v Speaker 2>in this campaign?

0:22:23.560 --> 0:22:24.399
<v Speaker 4>One hundred percent.

0:22:24.480 --> 0:22:27.159
<v Speaker 1>This was a deliberate move, and I think after the backlash,

0:22:27.160 --> 0:22:30.040
<v Speaker 1>Sarah needed to be more inclusive in the campaign. But

0:22:30.200 --> 0:22:33.960
<v Speaker 1>it just made it feel really awkward and tokenistic. There

0:22:34.040 --> 0:22:35.520
<v Speaker 1>was it was very performative.

0:22:35.920 --> 0:22:38.439
<v Speaker 2>Yeah, I did find it really awkward. I do remember

0:22:38.440 --> 0:22:41.359
<v Speaker 2>that many people were surprised that Kate and Lola agreed

0:22:41.400 --> 0:22:43.199
<v Speaker 2>to be in the ad, but to be fair, it

0:22:43.240 --> 0:22:46.280
<v Speaker 2>was a big opportunity for their modeling careers.

0:22:46.080 --> 0:22:48.600
<v Speaker 1>And for Kate and Lola, it was an opportunity for

0:22:48.680 --> 0:22:51.479
<v Speaker 1>them to reach out to a section of Sarah's audience

0:22:51.520 --> 0:22:54.199
<v Speaker 1>who probably hasn't felt heard or seen before.

0:22:54.680 --> 0:22:55.879
<v Speaker 4>Yeah, I totally agree.

0:22:55.920 --> 0:22:57.960
<v Speaker 2>Now, at the end of the vlog, when Sarah and

0:22:58.040 --> 0:23:00.840
<v Speaker 2>Kurt throw to the finish clip of the video, Kurt

0:23:00.840 --> 0:23:03.800
<v Speaker 2>looks visibly agitated and he makes what appears to be

0:23:03.880 --> 0:23:08.760
<v Speaker 2>a snide remark, saying enjoy rise above. Now. Interestingly, in

0:23:08.800 --> 0:23:10.760
<v Speaker 2>this part of the video, I noticed that there was

0:23:10.800 --> 0:23:13.240
<v Speaker 2>an awkward cut which makes it seem like Kurt was

0:23:13.240 --> 0:23:15.880
<v Speaker 2>actually edited and that what he said in full wasn't

0:23:15.920 --> 0:23:19.480
<v Speaker 2>included in the video. To me, the messaging was all

0:23:19.520 --> 0:23:22.880
<v Speaker 2>about rising above the backlash they received, and I think

0:23:22.880 --> 0:23:25.520
<v Speaker 2>it was a strange concept to follow and came across

0:23:25.520 --> 0:23:28.960
<v Speaker 2>as very petty and unremorseful. This campaign had to be

0:23:29.080 --> 0:23:33.240
<v Speaker 2>reshot because of cultural appropriation. Don't use this as an

0:23:33.240 --> 0:23:36.000
<v Speaker 2>opportunity to talk about your own agenda.

0:23:36.359 --> 0:23:36.680
<v Speaker 3>It does.

0:23:37.000 --> 0:23:39.760
<v Speaker 1>It doesn't come across that they're very remorseful or sorry

0:23:39.760 --> 0:23:40.480
<v Speaker 1>for what they did.

0:23:40.680 --> 0:23:42.480
<v Speaker 2>Yeah, it was almost like they were the victims in

0:23:42.520 --> 0:23:46.000
<v Speaker 2>the situation because they had to reshoot a campaign. Now,

0:23:46.160 --> 0:23:49.600
<v Speaker 2>Sarah's horror year wasn't done yet, if you can believe it.

0:23:49.760 --> 0:23:53.840
<v Speaker 2>Sarah's final major scandal for twenty twenty was sparked by

0:23:53.880 --> 0:23:55.919
<v Speaker 2>missing rock and pillow inserts.

0:23:56.280 --> 0:23:56.520
<v Speaker 3>Yeah.

0:23:56.560 --> 0:23:59.680
<v Speaker 1>On the sixteenth of November twenty twenty, Sarah decided to

0:23:59.680 --> 0:24:03.760
<v Speaker 1>puply name and shame small business Sabi and Soul under

0:24:03.800 --> 0:24:06.760
<v Speaker 1>the guise of helping others. She shared a total of

0:24:06.800 --> 0:24:10.120
<v Speaker 1>thirteen Instagram stories where she alleged that the brand had

0:24:10.160 --> 0:24:13.560
<v Speaker 1>debited one hundred dollars from her account but not delivered

0:24:13.560 --> 0:24:17.680
<v Speaker 1>the three Moroccan cushion inserts she had ordered. Sarah provided

0:24:17.720 --> 0:24:20.280
<v Speaker 1>screenshots that showed she had placed the order on the

0:24:20.320 --> 0:24:25.080
<v Speaker 1>fifteenth of October, alongside unanswered follow up emails and Instagram

0:24:25.160 --> 0:24:28.840
<v Speaker 1>dms to Sabi and Seoul. After sharing the apparent receipts,

0:24:29.200 --> 0:24:32.159
<v Speaker 1>Sarah finished up by writing, so now I'm just like,

0:24:32.480 --> 0:24:36.639
<v Speaker 1>okay cool. Was that a scam or She then went

0:24:36.680 --> 0:24:39.119
<v Speaker 1>on to say it wasn't about the money, because she

0:24:39.200 --> 0:24:42.280
<v Speaker 1>is financially comfortable, but it's about the customers who saved

0:24:42.400 --> 0:24:45.880
<v Speaker 1>up their menial wages only to be scammed. She said,

0:24:45.960 --> 0:24:48.560
<v Speaker 1>I remember working in a fast food job getting paid

0:24:48.600 --> 0:24:51.280
<v Speaker 1>around twelve dollars an hour. If this happened to me,

0:24:51.720 --> 0:24:54.240
<v Speaker 1>I would have been so devastated that essentially a ten

0:24:54.320 --> 0:24:57.200
<v Speaker 1>hour shift had gone down the drain. Thank god, she's

0:24:57.200 --> 0:24:59.360
<v Speaker 1>looking up for the little guys, isn't it. She went

0:24:59.400 --> 0:25:01.800
<v Speaker 1>on to say. Anyway, I'm genuinely not doing this to

0:25:01.840 --> 0:25:04.720
<v Speaker 1>hate on that brand. I'm just sharing my frustration of

0:25:04.760 --> 0:25:08.119
<v Speaker 1>this brand's negligence and lack of customer care. I could

0:25:08.160 --> 0:25:12.280
<v Speaker 1>never imagine doing this to my ebook Activewear, Body Bloom,

0:25:12.320 --> 0:25:16.119
<v Speaker 1>First Protein Pity Party, or Butter Me Up customers. Humble

0:25:16.119 --> 0:25:18.960
<v Speaker 1>Brag I put so much effort, time and care into

0:25:19.000 --> 0:25:21.359
<v Speaker 1>customer service and the teams that run them on my

0:25:21.640 --> 0:25:24.720
<v Speaker 1>end that I simply cannot understand when a brand chooses

0:25:24.760 --> 0:25:28.600
<v Speaker 1>to go mia on emails dispatching, but yet continues to

0:25:28.600 --> 0:25:32.119
<v Speaker 1>take people's money with nothing in return. That's just fraud,

0:25:32.200 --> 0:25:32.720
<v Speaker 1>my friend.

0:25:32.960 --> 0:25:36.200
<v Speaker 2>I found it really amusing that Sarah had to itemize

0:25:36.240 --> 0:25:39.800
<v Speaker 2>each individual product she has sold with Trepeka and Lebang

0:25:39.880 --> 0:25:42.439
<v Speaker 2>to make herself sound more important. As you said, it

0:25:42.520 --> 0:25:45.080
<v Speaker 2>was a bit of a humble brag. It's a strange

0:25:45.119 --> 0:25:47.679
<v Speaker 2>flex though, because apart from her ebook, all of the

0:25:47.680 --> 0:25:50.800
<v Speaker 2>products that she listed are owned by separate businesses who

0:25:50.880 --> 0:25:53.320
<v Speaker 2>have their own customer service team, so she's got nothing

0:25:53.359 --> 0:25:54.520
<v Speaker 2>to do with that process.

0:25:54.880 --> 0:25:57.000
<v Speaker 4>And as for her ebook, the customer.

0:25:56.640 --> 0:25:59.399
<v Speaker 2>Service is taken care by the company that created it,

0:25:59.560 --> 0:26:03.919
<v Speaker 2>which is Hello Hello Studios. So a very strange brag.

0:26:04.160 --> 0:26:06.639
<v Speaker 1>And Sarah was quick to update her followers that she

0:26:06.760 --> 0:26:09.600
<v Speaker 1>wasn't the only one who had been scammed by Sabi

0:26:09.680 --> 0:26:12.840
<v Speaker 1>and Soul. She claimed that she had received over twenty

0:26:12.920 --> 0:26:16.560
<v Speaker 1>dms from her followers, claiming they had also fallen victim

0:26:16.680 --> 0:26:19.520
<v Speaker 1>to the small business. She ended up sharing three of

0:26:19.560 --> 0:26:22.000
<v Speaker 1>the dms she received. It is important to note that

0:26:22.040 --> 0:26:25.480
<v Speaker 1>she blurred out the senders identifying features. You could see

0:26:25.480 --> 0:26:28.480
<v Speaker 1>that Sarah had responded personally to their messages. One of

0:26:28.520 --> 0:26:31.040
<v Speaker 1>the messages said, I just ordered off them. I bought

0:26:31.080 --> 0:26:33.960
<v Speaker 1>some pillows intending to give them to my mum for Christmas.

0:26:34.280 --> 0:26:36.639
<v Speaker 1>I'm only thirteen and I worked for that money.

0:26:36.840 --> 0:26:40.080
<v Speaker 2>I think it was this screenshot which had people quite confused,

0:26:40.080 --> 0:26:41.920
<v Speaker 2>because they're like, how does a thirteen year old have

0:26:41.960 --> 0:26:44.159
<v Speaker 2>a debit card or access to PayPal? You've got to

0:26:44.200 --> 0:26:48.400
<v Speaker 2>be eighteen to have a PayPal account. And people started thinking, well,

0:26:48.440 --> 0:26:51.160
<v Speaker 2>maybe Sarah's Day Stands are just coming up with these

0:26:51.200 --> 0:26:54.320
<v Speaker 2>fake claims to actually talk to her, because she was

0:26:54.400 --> 0:26:58.960
<v Speaker 2>responding individually to these people's dms. Now, it wasn't long

0:26:59.040 --> 0:27:02.880
<v Speaker 2>until Sarah's Stands had flooded Sabi and Soul's Instagram account

0:27:02.880 --> 0:27:06.000
<v Speaker 2>with hate. There were negative comments on nearly every single

0:27:06.040 --> 0:27:09.160
<v Speaker 2>one of Sabi and Soul's posts, with people writing scam

0:27:09.280 --> 0:27:12.640
<v Speaker 2>or scammers, and people also began claiming that they had

0:27:12.680 --> 0:27:17.080
<v Speaker 2>experienced bad customer service too. Interestingly, the comment section was

0:27:17.119 --> 0:27:21.200
<v Speaker 2>a mix of Sarah's Stands and Sarah's Day haters. Now,

0:27:21.240 --> 0:27:23.760
<v Speaker 2>the owner of Sabian Stole went on the defense and

0:27:23.800 --> 0:27:26.960
<v Speaker 2>started responding to the hate. She wrote, if everyone from

0:27:27.000 --> 0:27:30.080
<v Speaker 2>Sarah's Day's followers could please cease messaging me while I

0:27:30.119 --> 0:27:32.879
<v Speaker 2>resolved this with Sarah. There has simply been a huge

0:27:32.920 --> 0:27:36.399
<v Speaker 2>misunderstanding here. I will explain more soon, but there is

0:27:36.480 --> 0:27:40.040
<v Speaker 2>no scam, just a genuine human error now. The business

0:27:40.040 --> 0:27:43.719
<v Speaker 2>went on to call Sarah's claims slanderous and misinformed. The

0:27:43.760 --> 0:27:46.800
<v Speaker 2>owner also hit back at people's claims of being scammed,

0:27:46.840 --> 0:27:51.080
<v Speaker 2>writing people are desperate for attention from influencers, unfortunately saying

0:27:51.240 --> 0:27:51.840
<v Speaker 2>me too.

0:27:52.280 --> 0:27:52.440
<v Speaker 6>Now.

0:27:52.440 --> 0:27:55.520
<v Speaker 2>The owner also challenged those claiming that they were scammed,

0:27:55.640 --> 0:27:59.199
<v Speaker 2>asking them to provide details around their identification so she

0:27:59.240 --> 0:28:02.600
<v Speaker 2>could look into the system. There was a particular person

0:28:02.720 --> 0:28:05.359
<v Speaker 2>from South Africa who was a nurse that she looked

0:28:05.440 --> 0:28:07.360
<v Speaker 2>up and said that there was no record of her

0:28:07.400 --> 0:28:10.000
<v Speaker 2>ever purchasing, so a lot of people were confused if

0:28:10.040 --> 0:28:13.280
<v Speaker 2>these were actual customers or just Sarah's stans trying to

0:28:13.320 --> 0:28:14.320
<v Speaker 2>get Sarah's attention.

0:28:15.119 --> 0:28:17.439
<v Speaker 1>The owner of Sabi and Soul also shared that it

0:28:17.480 --> 0:28:20.560
<v Speaker 1>stated on the Frequently Asked Questions page that as of

0:28:20.600 --> 0:28:24.000
<v Speaker 1>August twenty twenty, cushion inserts had to be purchased with

0:28:24.160 --> 0:28:27.760
<v Speaker 1>cushion covers, and those who purchased only inserts would have

0:28:27.800 --> 0:28:32.520
<v Speaker 1>their orders automatically canceled due to limited stock. Unfortunately, this

0:28:32.640 --> 0:28:36.359
<v Speaker 1>information was not available on the individual product page, but

0:28:36.640 --> 0:28:39.800
<v Speaker 1>was added the day Sarah called out the brand. Now,

0:28:39.920 --> 0:28:43.520
<v Speaker 1>seeing if Sarah only ordered pillow inserts, it appears her

0:28:43.640 --> 0:28:47.480
<v Speaker 1>order was automatically canceled the moment she placed it. However,

0:28:47.520 --> 0:28:50.160
<v Speaker 1>there weren't any follow up customer service emails to let

0:28:50.240 --> 0:28:53.000
<v Speaker 1>her know that this was the case, or any replies

0:28:53.040 --> 0:28:55.960
<v Speaker 1>to her follow up emails. After all of the backlash,

0:28:56.000 --> 0:28:59.640
<v Speaker 1>Sarah ended up deleting her Instagram stories and shared an update.

0:29:00.080 --> 0:29:03.120
<v Speaker 1>She wrote, Okay, I've written this post numerous times, but

0:29:03.240 --> 0:29:05.600
<v Speaker 1>let me get straight to the point. I've decided to

0:29:05.640 --> 0:29:08.560
<v Speaker 1>delete my previous stories about how money was taken out

0:29:08.600 --> 0:29:11.280
<v Speaker 1>of my account for a product I never received. I

0:29:11.360 --> 0:29:14.320
<v Speaker 1>made an online purchase for our homewares. I stand by

0:29:14.360 --> 0:29:17.040
<v Speaker 1>everything I said, and I don't want any other customers

0:29:17.080 --> 0:29:20.040
<v Speaker 1>falling victim to this. But I've seen the negativity it

0:29:20.080 --> 0:29:23.000
<v Speaker 1>has created on this brand's page and that doesn't sit

0:29:23.080 --> 0:29:25.280
<v Speaker 1>well with me. I just don't like that kind of

0:29:25.320 --> 0:29:29.480
<v Speaker 1>commenting and language. I value honesty, kindness, and compassion, and

0:29:29.520 --> 0:29:32.400
<v Speaker 1>I am now practicing the third. Yes, the money was

0:29:32.440 --> 0:29:35.360
<v Speaker 1>taken out of my account and the issue remains, but

0:29:35.440 --> 0:29:38.120
<v Speaker 1>I have this platform to promote kindness and love above

0:29:38.160 --> 0:29:41.720
<v Speaker 1>anything else. Yes, I feel a responsibility to spread awareness

0:29:41.720 --> 0:29:44.680
<v Speaker 1>and protect others from potentially having the same issues as me,

0:29:45.080 --> 0:29:48.040
<v Speaker 1>But I want to spread happiness even more. Anyway, It's

0:29:48.080 --> 0:29:51.080
<v Speaker 1>all good, guys. Let's just be good people. Research before

0:29:51.120 --> 0:29:53.960
<v Speaker 1>you purchase online, and don't leave hate comments no matter

0:29:54.000 --> 0:29:55.400
<v Speaker 1>what the circumstances.

0:29:55.680 --> 0:29:58.920
<v Speaker 2>Jeez, that's a very interesting update from Sarah.

0:29:59.040 --> 0:29:59.280
<v Speaker 4>Now.

0:29:59.320 --> 0:30:01.920
<v Speaker 2>We covered this story on our podcast at the time,

0:30:01.960 --> 0:30:04.200
<v Speaker 2>and we ended up following up with the owner of

0:30:04.240 --> 0:30:06.600
<v Speaker 2>Sabi and Sal to hear her side.

0:30:06.320 --> 0:30:07.000
<v Speaker 4>Of the story.

0:30:07.200 --> 0:30:09.800
<v Speaker 2>Now, she was willing to share a few details with us,

0:30:09.840 --> 0:30:13.080
<v Speaker 2>but she did say she was taking legal action against Sarah,

0:30:13.160 --> 0:30:16.320
<v Speaker 2>so couldn't say too much. She did share a screenshot

0:30:16.400 --> 0:30:18.400
<v Speaker 2>with us, though, which appeared to show that she had

0:30:18.440 --> 0:30:21.120
<v Speaker 2>given Sarah a refund on the day that Sarah had

0:30:21.160 --> 0:30:25.040
<v Speaker 2>purchased the pillow insert, which was on October fifteenth. Looking

0:30:25.080 --> 0:30:27.160
<v Speaker 2>back at this drama, it just shows how sure you

0:30:27.280 --> 0:30:30.360
<v Speaker 2>need to be as an influencer before you start calling

0:30:30.400 --> 0:30:33.400
<v Speaker 2>out a brand because there's no denying that the customer

0:30:33.440 --> 0:30:36.200
<v Speaker 2>service was very poor and the communication should have been

0:30:36.280 --> 0:30:39.600
<v Speaker 2>a lot better. However, the fact that Sarah had received

0:30:39.640 --> 0:30:42.880
<v Speaker 2>a refund immediately and didn't bother to check her account

0:30:42.920 --> 0:30:46.320
<v Speaker 2>before calling out the business publicly is really terrible, I know,

0:30:46.560 --> 0:30:49.880
<v Speaker 2>especially labeling the brand as a fraud and scammer. It's

0:30:50.000 --> 0:30:52.280
<v Speaker 2>just affametory and I'd love to know if the brand

0:30:52.400 --> 0:30:54.880
<v Speaker 2>ended up taking legal action against Sarah.

0:30:55.040 --> 0:30:57.680
<v Speaker 1>Yeah, particularly because at the time, Sarah had one point

0:30:57.720 --> 0:31:00.960
<v Speaker 1>one million followers on Instagram, and by sagging Sabi and

0:31:01.040 --> 0:31:03.520
<v Speaker 1>Soul in her stories and saying that she'd been scammed,

0:31:03.960 --> 0:31:07.400
<v Speaker 1>she literally directed one point one million people over to

0:31:07.440 --> 0:31:10.840
<v Speaker 1>their Instagram account as retribution. And she would have known,

0:31:10.880 --> 0:31:13.760
<v Speaker 1>as Stanz would cause drama and that's probably why she

0:31:13.920 --> 0:31:14.520
<v Speaker 1>tagged them.

0:31:14.720 --> 0:31:17.280
<v Speaker 2>Oh it's just crazy to think how much damage this

0:31:17.360 --> 0:31:20.720
<v Speaker 2>actually caused this small brand, And when you think about

0:31:20.720 --> 0:31:23.280
<v Speaker 2>the fact that Sarah's job is to influence people and

0:31:23.320 --> 0:31:27.320
<v Speaker 2>she literally sent people after this brand, it's really heartbreaking.

0:31:27.360 --> 0:31:29.280
<v Speaker 2>I mean, at the time, we were in the midst

0:31:29.280 --> 0:31:32.960
<v Speaker 2>of COVID, small businesses were really struggling to stay afloat,

0:31:33.160 --> 0:31:35.680
<v Speaker 2>and then something like this happens for this brand. It

0:31:35.720 --> 0:31:39.000
<v Speaker 2>appears that Sabi and Soul have sadly shut down, since

0:31:39.040 --> 0:31:42.479
<v Speaker 2>their Instagram page hasn't been updated since March twenty twenty,

0:31:42.800 --> 0:31:46.000
<v Speaker 2>and their online store no longer exists. This was a

0:31:46.080 --> 0:31:48.840
<v Speaker 2>one woman show that was trying to operate during COVID,

0:31:48.960 --> 0:31:51.080
<v Speaker 2>and from a PR perspective, it is just such a

0:31:51.120 --> 0:31:53.920
<v Speaker 2>shame that the owner didn't notice that Sarah had placed

0:31:53.920 --> 0:31:56.880
<v Speaker 2>an order, because it really could have been turned into

0:31:56.960 --> 0:32:00.000
<v Speaker 2>great brand exposure. A lot of people do follow Sarah

0:31:59.920 --> 0:32:00.680
<v Speaker 2>for her style.

0:32:01.000 --> 0:32:04.360
<v Speaker 1>Obviously she talks a lot about her home renovations, and

0:32:04.440 --> 0:32:06.640
<v Speaker 1>it could have been something where it could have kept

0:32:06.640 --> 0:32:08.960
<v Speaker 1>her business afloat and really got her name out there.

0:32:09.240 --> 0:32:12.120
<v Speaker 2>I do really question Sarah's claims that she was trying

0:32:12.120 --> 0:32:13.480
<v Speaker 2>to warn her followers.

0:32:13.880 --> 0:32:15.480
<v Speaker 4>Sarbi and Soul was a small.

0:32:15.280 --> 0:32:17.600
<v Speaker 2>Business, which we have mentioned several times. I mean, they

0:32:17.640 --> 0:32:21.320
<v Speaker 2>only had around two thousand followers on Instagram. It's not

0:32:21.440 --> 0:32:23.880
<v Speaker 2>this big business that a lot of people were going

0:32:23.880 --> 0:32:26.440
<v Speaker 2>to get scanned by. And I stand by what I

0:32:26.440 --> 0:32:28.600
<v Speaker 2>said back in the podcast in twenty twenty that I

0:32:28.640 --> 0:32:31.400
<v Speaker 2>think it was immature and reckless of Sarah to call

0:32:31.440 --> 0:32:32.960
<v Speaker 2>out the brand yeah.

0:32:32.760 --> 0:32:34.640
<v Speaker 1>And the owner of Sabi and Soeul they did share

0:32:34.680 --> 0:32:37.160
<v Speaker 1>with us back in twenty twenty that Sarah had purchased

0:32:37.160 --> 0:32:40.560
<v Speaker 1>the cushion inserts through PayPal, and PayPal is of course

0:32:40.600 --> 0:32:43.560
<v Speaker 1>renowned for its scam protection because there's a simple process

0:32:43.600 --> 0:32:45.240
<v Speaker 1>you can go through to get a refund. So I

0:32:45.240 --> 0:32:48.120
<v Speaker 1>don't understand why she didn't do that instead of publicly

0:32:48.160 --> 0:32:50.040
<v Speaker 1>slamming a small business during COVID.

0:32:50.160 --> 0:32:52.240
<v Speaker 2>I did have a laugh because I remember back in

0:32:52.320 --> 0:32:55.680
<v Speaker 2>twenty twenty that taddle Life suggested starting a go fund

0:32:55.720 --> 0:32:59.120
<v Speaker 2>Me page to help fund Sabi and sols legal claims

0:32:59.160 --> 0:33:00.320
<v Speaker 2>against Sarah.

0:33:00.480 --> 0:33:02.120
<v Speaker 4>I would love to know what happened.

0:33:02.160 --> 0:33:05.440
<v Speaker 2>If the owner of Sabian Soul is listening, please reach

0:33:05.440 --> 0:33:06.720
<v Speaker 2>out to us, so if anyone knows.

0:33:06.560 --> 0:33:08.200
<v Speaker 4>Any more about it, I would love to know.

0:33:09.120 --> 0:33:11.160
<v Speaker 1>How do you come back from the worst year of

0:33:11.200 --> 0:33:13.960
<v Speaker 1>your life when the brand you build has been battered

0:33:13.960 --> 0:33:17.040
<v Speaker 1>and your army of followers have turned to detractors. In

0:33:17.120 --> 0:33:21.080
<v Speaker 1>next week's final installment, we cover Sarah's attempt at a rebrand,

0:33:21.320 --> 0:33:24.440
<v Speaker 1>how the Wellness Warrior tried to evolve into a wholesome,

0:33:24.480 --> 0:33:28.720
<v Speaker 1>pilates loving mum with strong Christian roots with lucrative brand

0:33:28.720 --> 0:33:31.480
<v Speaker 1>deals to compete for, and a hungry community of new

0:33:31.560 --> 0:33:35.120
<v Speaker 1>mums yearning for connection. Mummy blogging is a high stakes

0:33:35.200 --> 0:33:38.600
<v Speaker 1>business venture, but what happens when your kids start becoming

0:33:38.640 --> 0:33:41.880
<v Speaker 1>content and a heartbreaking diagnosis makes.

0:33:41.680 --> 0:33:45.240
<v Speaker 2>You evaluate at all. That's on next week's final installment.

0:33:45.560 --> 0:33:48.560
<v Speaker 1>This podcast was recorded on the traditional land of the

0:33:48.560 --> 0:33:51.400
<v Speaker 1>Ganna people of the Adelaide Planes. We pay respect to

0:33:51.480 --> 0:33:54.760
<v Speaker 1>elders past and present. If you are enjoying this series

0:33:54.760 --> 0:33:56.920
<v Speaker 1>on Outspoken Plus, we would love to see you post

0:33:56.960 --> 0:34:01.320
<v Speaker 1>it on your Instagram story.