1 00:00:00,080 --> 00:00:02,599 Speaker 1: But joining me well, I would normally say on the phone, 2 00:00:02,759 --> 00:00:05,440 Speaker 1: but it's in the studio this morning from Saint John's 3 00:00:05,920 --> 00:00:09,399 Speaker 1: the manager of Emergency Communications Center, Craig Garaway. Great to 4 00:00:09,400 --> 00:00:11,200 Speaker 1: have you in the studio this morning, Craig. 5 00:00:11,480 --> 00:00:13,680 Speaker 2: Great to be here Maddie and actually meet your face 6 00:00:13,720 --> 00:00:15,160 Speaker 2: to face for a change. 7 00:00:15,280 --> 00:00:18,000 Speaker 1: And joining you in the studio this morning as well 8 00:00:18,079 --> 00:00:21,280 Speaker 1: is Anti Police Acting Superintendent Drew slap Drew, Good morning to. 9 00:00:21,200 --> 00:00:21,680 Speaker 3: You as well. 10 00:00:21,720 --> 00:00:22,400 Speaker 4: Morning Maddie. 11 00:00:22,520 --> 00:00:24,279 Speaker 1: Gentlemen, we've got you in the studio to talk about 12 00:00:24,280 --> 00:00:27,200 Speaker 1: the Emergency Plus app. Now, I raced at the last 13 00:00:27,240 --> 00:00:30,720 Speaker 1: minute to download this before we get into I guess 14 00:00:31,120 --> 00:00:32,800 Speaker 1: helping me with it on my phone. Can you tell 15 00:00:32,880 --> 00:00:34,919 Speaker 1: us exactly what the Emergency Plus app is? 16 00:00:35,360 --> 00:00:38,199 Speaker 5: So basically, Maddie, the Emergency Plus app has been around 17 00:00:38,240 --> 00:00:40,120 Speaker 5: for a number of years and it's just gone through 18 00:00:40,120 --> 00:00:43,559 Speaker 5: its latest iteration and update, and it's encumbassing some new 19 00:00:43,600 --> 00:00:47,800 Speaker 5: software called what three Words, which is a location enabling 20 00:00:47,840 --> 00:00:50,559 Speaker 5: software which will allow people who are users of the 21 00:00:50,560 --> 00:00:54,600 Speaker 5: app to give some words to emergency service operators when 22 00:00:54,600 --> 00:00:58,200 Speaker 5: they call police, fire or ambulance, and that will be 23 00:00:58,240 --> 00:01:00,240 Speaker 5: able to on our system. We can then look that 24 00:01:00,280 --> 00:01:04,680 Speaker 5: person's location far easier than giving lat long coordinates, which 25 00:01:04,760 --> 00:01:07,720 Speaker 5: you know, of course, can be seven eight digits long 26 00:01:07,760 --> 00:01:12,520 Speaker 5: for each each latitude and longitude. So the premise is 27 00:01:12,560 --> 00:01:15,039 Speaker 5: that the world is broken up into three meter by 28 00:01:15,040 --> 00:01:18,720 Speaker 5: three meter squares, and each square is given a unique 29 00:01:18,920 --> 00:01:20,640 Speaker 5: identifier with three words. 30 00:01:21,000 --> 00:01:22,640 Speaker 4: He's the name? What three words? 31 00:01:22,760 --> 00:01:23,040 Speaker 5: Yeah? 32 00:01:23,200 --> 00:01:27,080 Speaker 1: Okay, now I've downloaded this on my phone. I believe 33 00:01:27,080 --> 00:01:29,160 Speaker 1: you're going to walk me through exactly how this would 34 00:01:29,160 --> 00:01:32,200 Speaker 1: work and what three words or the location that we 35 00:01:32,240 --> 00:01:33,240 Speaker 1: would be in right now. 36 00:01:33,520 --> 00:01:36,800 Speaker 5: So basically what happens is I encourage everyone listening to 37 00:01:36,800 --> 00:01:39,720 Speaker 5: download the app. It's called Emergency Plus and it's an 38 00:01:39,760 --> 00:01:42,920 Speaker 5: orange icon on your device. Once you open up the 39 00:01:43,000 --> 00:01:45,240 Speaker 5: app for the first time, you'll be asked to enable 40 00:01:45,319 --> 00:01:48,320 Speaker 5: location services and you need to select. 41 00:01:48,040 --> 00:01:51,160 Speaker 3: Yes, okay, yes, allow, Yes, there we go. 42 00:01:51,440 --> 00:01:53,800 Speaker 5: So what that'll do is that'll allow your phone and 43 00:01:53,840 --> 00:01:56,000 Speaker 5: your phone only. It doesn't send any data, but it'll 44 00:01:56,000 --> 00:02:01,120 Speaker 5: allow your phone to access the GPS abilities within the phone, 45 00:02:01,160 --> 00:02:04,640 Speaker 5: which then displays on a screen within that app. Yes, 46 00:02:04,680 --> 00:02:06,640 Speaker 5: So it's a really simple app. All it's got on 47 00:02:06,720 --> 00:02:08,760 Speaker 5: there is you'll see at the top there's triple zero, 48 00:02:09,120 --> 00:02:11,279 Speaker 5: which is the number obviously to call it an emergency. 49 00:02:11,480 --> 00:02:14,600 Speaker 5: The number for SEES, which is if you've got storm 50 00:02:14,680 --> 00:02:17,720 Speaker 5: damage or you know something that you need assistance with 51 00:02:17,760 --> 00:02:20,280 Speaker 5: flooding during the course of a cyclone or weather event, 52 00:02:20,320 --> 00:02:23,360 Speaker 5: you can call SEES, and then the Police Assistance Line, 53 00:02:23,360 --> 00:02:25,360 Speaker 5: which is one through on Triple four. If you hit 54 00:02:25,400 --> 00:02:26,919 Speaker 5: any of those icons, that will bring up the number 55 00:02:26,919 --> 00:02:29,120 Speaker 5: and you can then call them. And then under that 56 00:02:29,120 --> 00:02:32,280 Speaker 5: it'll display your location. Yes, so I give you a 57 00:02:32,280 --> 00:02:35,840 Speaker 5: street address, your latitude, longitude, and then down the bottom 58 00:02:35,840 --> 00:02:37,800 Speaker 5: it's also got a map and you'll see it has. 59 00:02:37,639 --> 00:02:40,560 Speaker 4: What three words? Yes? So what are those? What three words? 60 00:02:41,280 --> 00:02:45,760 Speaker 1: We are in link scar perfect, Okay, So it would 61 00:02:45,760 --> 00:02:47,280 Speaker 1: make absolutely no sense to me. 62 00:02:47,520 --> 00:02:50,000 Speaker 5: So what you would do is it an emergency, You 63 00:02:50,040 --> 00:02:53,680 Speaker 5: would contact Triple zero yep, and the operator. The first 64 00:02:53,720 --> 00:02:56,320 Speaker 5: question you always get asked by an emergency operator is 65 00:02:56,360 --> 00:02:58,800 Speaker 5: what's your location? Yeah, because once we know your location, 66 00:02:58,919 --> 00:03:01,840 Speaker 5: we can see police, fire ambulance to you and to 67 00:03:01,880 --> 00:03:02,520 Speaker 5: help you out. 68 00:03:03,000 --> 00:03:04,840 Speaker 4: If you don't know it and you have this app, 69 00:03:04,880 --> 00:03:05,240 Speaker 4: you can. 70 00:03:05,200 --> 00:03:08,040 Speaker 5: Read out those three words. Our operators can then type 71 00:03:08,080 --> 00:03:10,200 Speaker 5: it into the system. They don't access your phone, it's 72 00:03:10,240 --> 00:03:12,800 Speaker 5: through a separate system. They type in the three words, 73 00:03:12,800 --> 00:03:15,120 Speaker 5: and I'll bring up those GPS coordinates and then we 74 00:03:15,120 --> 00:03:16,560 Speaker 5: can send help to that location. 75 00:03:17,280 --> 00:03:20,200 Speaker 1: So what are the parameters of each of the three words? Again, 76 00:03:20,280 --> 00:03:22,079 Speaker 1: like how far would I have to travel from where 77 00:03:22,080 --> 00:03:24,360 Speaker 1: we are now before those three words would change? 78 00:03:24,360 --> 00:03:26,079 Speaker 5: While I'm over the other side of the studio from 79 00:03:26,080 --> 00:03:28,760 Speaker 5: you and mine are searches, water and lunges. 80 00:03:30,200 --> 00:03:31,080 Speaker 4: It's pretty accurate. 81 00:03:31,400 --> 00:03:34,040 Speaker 5: The GPS data on your phone using Wi Fi is 82 00:03:34,120 --> 00:03:34,880 Speaker 5: really accurate. 83 00:03:35,360 --> 00:03:36,800 Speaker 4: And this is really good in situations. 84 00:03:36,800 --> 00:03:39,360 Speaker 5: You'd be surprised how often we would have people in 85 00:03:39,440 --> 00:03:43,400 Speaker 5: remote areas hikers larapinta trail somewhere where you've got reception, 86 00:03:43,840 --> 00:03:46,280 Speaker 5: you've deviated from the track, you don't know where you are. 87 00:03:46,400 --> 00:03:48,440 Speaker 5: We get these sort of calls and trying to talk 88 00:03:48,480 --> 00:03:52,040 Speaker 5: people through getting Latin long it's quite difficult, whereas when 89 00:03:52,040 --> 00:03:54,680 Speaker 5: they have this app, it's really simple. They give us 90 00:03:54,720 --> 00:03:56,240 Speaker 5: the three words, we look it up on a map 91 00:03:56,280 --> 00:03:57,600 Speaker 5: and we know exactly where to go. 92 00:03:58,000 --> 00:04:00,160 Speaker 1: Craig, I might bring you back in here. How import 93 00:04:00,320 --> 00:04:03,440 Speaker 1: is this for the work of paramedics and Saint John's. 94 00:04:03,240 --> 00:04:06,640 Speaker 2: Yeah, look, Mattie, it can be the difference between life 95 00:04:06,680 --> 00:04:08,760 Speaker 2: and death. It's as simple as that, and there's been 96 00:04:08,800 --> 00:04:12,000 Speaker 2: a number of scenarios in Tasmania recently where this app 97 00:04:12,040 --> 00:04:15,280 Speaker 2: has been used. We use this in July on the 98 00:04:15,360 --> 00:04:18,919 Speaker 2: larap in the trail, as Drew said, perfect example, we 99 00:04:19,000 --> 00:04:21,800 Speaker 2: had a person that had been hiking fifty year old 100 00:04:21,839 --> 00:04:24,320 Speaker 2: mile hiking on that trail for up to five hours, 101 00:04:25,240 --> 00:04:27,480 Speaker 2: has had a fall and has been injured and can't 102 00:04:27,480 --> 00:04:29,960 Speaker 2: walk any further. And we spent over five minutes on 103 00:04:30,000 --> 00:04:32,320 Speaker 2: the phone trying to identify where this person was there 104 00:04:32,360 --> 00:04:35,480 Speaker 2: in the middle of nowhere effectively, of course, and luckily 105 00:04:35,600 --> 00:04:37,320 Speaker 2: the person on the other end of the mobile phone, 106 00:04:37,320 --> 00:04:40,279 Speaker 2: so I've got the what three word app and we've 107 00:04:40,320 --> 00:04:42,280 Speaker 2: sort of said, pushed the button and the three words 108 00:04:42,320 --> 00:04:46,560 Speaker 2: that came up with a ruthless pitching an apartment. From that, 109 00:04:46,680 --> 00:04:50,240 Speaker 2: we were able to land a helicopter with an intensive 110 00:04:50,240 --> 00:04:52,360 Speaker 2: care paramedic right next to that patient. 111 00:04:52,480 --> 00:04:54,359 Speaker 4: Wow, that's how accurate it was. 112 00:04:54,400 --> 00:04:56,679 Speaker 2: That's how simple. We could have spent hours with police 113 00:04:56,720 --> 00:05:00,240 Speaker 2: and emergency services trying to locate these people. But this 114 00:05:00,360 --> 00:05:02,320 Speaker 2: is how good it is. And you know, I implore 115 00:05:02,360 --> 00:05:04,919 Speaker 2: people to download it. It will save lives. 116 00:05:05,520 --> 00:05:07,880 Speaker 1: As you mentioned, Drude, Obviously, the accuracy when you've got 117 00:05:07,880 --> 00:05:11,160 Speaker 1: your Wi Fi on is incredibly detailed. 118 00:05:11,680 --> 00:05:12,400 Speaker 3: What about for. 119 00:05:12,360 --> 00:05:14,680 Speaker 1: Those who don't have Wi Fi at the moment, is 120 00:05:14,720 --> 00:05:15,760 Speaker 1: it's still quite accurate? 121 00:05:15,920 --> 00:05:18,000 Speaker 5: Yeah, so look at it relies outside of Wi Fi 122 00:05:18,320 --> 00:05:21,120 Speaker 5: service or an area where there's Wi Fi signals. It 123 00:05:21,160 --> 00:05:26,480 Speaker 5: relies on the phone's GPS capabilities out in the great outdoors. 124 00:05:26,120 --> 00:05:28,599 Speaker 4: In open air, which is generally where people have calls 125 00:05:28,600 --> 00:05:29,080 Speaker 4: for service. 126 00:05:29,200 --> 00:05:31,200 Speaker 5: It's quite accurate because you don't have any impediments, you know, 127 00:05:31,279 --> 00:05:32,920 Speaker 5: any buildings and interrupt with a signal. 128 00:05:33,000 --> 00:05:35,400 Speaker 4: So that in itself is still quite accurate. 129 00:05:35,600 --> 00:05:38,960 Speaker 5: And the difference is when we do searchers land searches, 130 00:05:39,240 --> 00:05:42,720 Speaker 5: if we can scale down to a really small area 131 00:05:42,760 --> 00:05:44,680 Speaker 5: that we need to search, it saves time, and that 132 00:05:44,720 --> 00:05:47,080 Speaker 5: time can be the difference in a lot of circumstances 133 00:05:47,080 --> 00:05:48,000 Speaker 5: between life and death. 134 00:05:48,520 --> 00:05:51,599 Speaker 3: Question who comes up with the three words? 135 00:05:52,560 --> 00:05:56,000 Speaker 5: So the company itself is the one that comes up 136 00:05:56,000 --> 00:05:58,920 Speaker 5: with them? Yeah, I imagine that they're randomly generated. 137 00:05:59,120 --> 00:06:01,640 Speaker 1: Yes, yes, I won't quite so it wasn't quite sure 138 00:06:01,640 --> 00:06:03,240 Speaker 1: where you were going when you said pitching for a 139 00:06:03,279 --> 00:06:06,280 Speaker 1: second there, I thought, okay, this could be venturing down 140 00:06:06,360 --> 00:06:09,880 Speaker 1: dangerous territory. The app you walked us through, how to 141 00:06:09,880 --> 00:06:12,200 Speaker 1: download it before. I'm assuming it is a free droup. 142 00:06:12,360 --> 00:06:13,440 Speaker 4: Yeah it is. It's a free app. 143 00:06:13,440 --> 00:06:17,680 Speaker 5: It's available on iOS Store, the App Store and on 144 00:06:17,800 --> 00:06:21,279 Speaker 5: the Google Play Store. So as I said, I encourage 145 00:06:21,279 --> 00:06:24,200 Speaker 5: everyone log on, it's free, download it. You never know 146 00:06:24,279 --> 00:06:26,520 Speaker 5: when you might be out hiking in a remote area 147 00:06:26,600 --> 00:06:28,320 Speaker 5: and if you've got it there, you've got the location 148 00:06:28,480 --> 00:06:29,480 Speaker 5: services enabled. 149 00:06:29,880 --> 00:06:31,440 Speaker 4: It very well could save your life. 150 00:06:31,520 --> 00:06:33,800 Speaker 3: What has the uptake been like or. 151 00:06:33,800 --> 00:06:35,760 Speaker 5: I'd have to rely on the national figures and I 152 00:06:35,760 --> 00:06:38,800 Speaker 5: don't have access to them at the moment. But since 153 00:06:38,880 --> 00:06:41,200 Speaker 5: the relaunch with incorporation, I know that there has been 154 00:06:41,279 --> 00:06:44,039 Speaker 5: much greater uptake and they have been doing a lot 155 00:06:44,040 --> 00:06:48,000 Speaker 5: of media around Australia because it's a national app obviously 156 00:06:48,360 --> 00:06:51,200 Speaker 5: to encourage people to download it for exactly the circumstances 157 00:06:51,240 --> 00:06:52,080 Speaker 5: as we've described. 158 00:06:52,279 --> 00:06:54,960 Speaker 1: Well, I've downloaded it for the first time now and 159 00:06:55,040 --> 00:06:56,919 Speaker 1: I love it. All My words have changed now? Is 160 00:06:56,920 --> 00:06:57,640 Speaker 1: that is that normal? 161 00:06:58,200 --> 00:07:00,520 Speaker 4: Well? They probably it's probably just takes. 162 00:07:00,839 --> 00:07:04,159 Speaker 5: There's probably some variance given you the location services of 163 00:07:04,200 --> 00:07:08,040 Speaker 5: in here, but I think they're all generally fairly fairly similar. 164 00:07:07,680 --> 00:07:11,880 Speaker 1: Within that same parameter. Well, Anti Police Acting Superintendent Drew 165 00:07:11,960 --> 00:07:13,920 Speaker 1: Slape thank you so much for coming in this morning 166 00:07:13,920 --> 00:07:16,280 Speaker 1: and talking us through that, and Craig gar away from 167 00:07:16,280 --> 00:07:18,680 Speaker 1: Saint John's as well with the emergency plus app there 168 00:07:18,680 --> 00:07:21,239 Speaker 1: and of course some of the incidents on the weekend. Gentlemen, 169 00:07:21,240 --> 00:07:22,920 Speaker 1: thank you for both coming in. Craig, great to see 170 00:07:22,960 --> 00:07:23,520 Speaker 1: you in person. 171 00:07:23,720 --> 00:07:25,360 Speaker 2: Thank you, Modey, great to see you too. 172 00:07:25,640 --> 00:07:26,040 Speaker 3: Very good. 173 00:07:26,120 --> 00:07:29,440 Speaker 1: And of course, so just before you go, I have 174 00:07:29,480 --> 00:07:31,320 Speaker 1: a listener question which Ronnie just flagged for me at 175 00:07:31,360 --> 00:07:31,920 Speaker 1: the last minute. 176 00:07:31,920 --> 00:07:33,280 Speaker 3: There I produce them through the window. 177 00:07:33,760 --> 00:07:34,120 Speaker 4: Listener. 178 00:07:34,160 --> 00:07:36,880 Speaker 3: Paul wants to know if it would work while you're 179 00:07:36,880 --> 00:07:37,440 Speaker 3: on the water. 180 00:07:38,240 --> 00:07:43,760 Speaker 5: Yes, absolutely, every excellent throughout the world. Every portion of 181 00:07:43,840 --> 00:07:45,920 Speaker 5: lean throughout the world is broken up into three meter 182 00:07:46,000 --> 00:07:48,560 Speaker 5: square blocks, so it will work anywhere. 183 00:07:48,880 --> 00:07:51,240 Speaker 1: There you go, Paul, I almost missed that, but we're 184 00:07:51,280 --> 00:07:53,320 Speaker 1: able to get it in. Good on your tru and Craig, 185 00:07:53,320 --> 00:07:54,800 Speaker 1: thank you so much for coming in this morning.