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Speaker 1: Now what we do know. You've just heard from Ian

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Speaker 1: a short time ago who came back after working five

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Speaker 1: fo over the last few days, came back yesterday to

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Speaker 1: find that his vehicle had been damaged extensively after just

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Speaker 1: purchasing at brand new, just purchasing it, and it was

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Speaker 1: parked at the airport's secure car park. Now joining us

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Speaker 1: on the line to tell us a little bit more

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Speaker 1: about what the situation is with that car park is

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Speaker 1: Anti Airport's executive general Manager of Property and Terminal, Ross Baines.

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Speaker 2: Good morning, Ross, Good morning Katie.

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Speaker 1: How are you not too bad? Now? Ross? Obviously we'd

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Speaker 1: heard from Ian just a short time ago about his

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Speaker 1: vehicle being damaged in that car park, in the Long

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Speaker 1: Stay car park. We also had it confirmed by the

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Speaker 1: Northern Territory Police a bit earlier this morning that two

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Speaker 1: cars were stolen from there overnight, one of them then

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Speaker 1: used in a ram raid out at Nunamar. Ross. Has

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Speaker 1: this been an issue for the airport for a little

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Speaker 1: while now?

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Speaker 2: Oh, look, it has escalated unfortunately, Katie. We're gravely concerned

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Speaker 2: is an organization about the damage and theft of vehicles

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Speaker 2: from the airport's car park. It's becoming quite apparent the

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Speaker 2: vandalism and theft is coordinated and brazen.

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Speaker 1: How many vehicles have you had damaged? Oh?

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Speaker 2: Look, look recently, we've had a handful of vehicles.

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Speaker 1: You know.

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Speaker 2: It used to be by exception over an extended period

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Speaker 2: of time, but it has unfortunately escalated over the last

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Speaker 2: few months to the point where we have security and

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Speaker 2: we have CCTV, but we're going to significantly increase security

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Speaker 2: with additional foot vehicle and dog patrols and upgrade and

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Speaker 2: expand our CCTV network across the airport.

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Speaker 1: Right, So has that decision just been made today, Ross?

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Speaker 1: Or when was that decision made?

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Speaker 2: It was in train, but it's been brought forward, Katie,

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Speaker 2: because look at how we can improve customer service and

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Speaker 2: customer safety. So we review not only security but all

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Speaker 2: aspects of the passenger journey to see how we can

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Speaker 2: improve it. So this was in train, but it's definitely

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Speaker 2: been brought to the front burner to the point where

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Speaker 2: we were moving as quickly as we can and talking

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Speaker 2: security companies, CCTV providers, etc.

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Speaker 1: I mean, you must be pretty annoyed, to put it lightly,

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Speaker 1: about what has happened last night with those two cars.

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Speaker 2: Stolen. Oh, look, we look first of all us and

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Speaker 2: see thoughts go out to the people whose cars have

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Speaker 2: been damaged or stolen recently. As I said, I want

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Speaker 2: to be insured public, the traveling public that we have

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Speaker 2: security in place. It's not going to have to be

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Speaker 2: ramped up because of this. It's becoming an escalating concern

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Speaker 2: in our car parks.

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Speaker 1: Yeah, well, I know there'd be people listening thinking how

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Speaker 1: effective is that security given the fact that the vehicles

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Speaker 1: have been damaged and stolen.

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Speaker 2: Yes, look, we've had We've always had mobile patrols, and

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Speaker 2: I won't go into I'm not going to educate those

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Speaker 2: people that might be listening that have the wrong ideas

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Speaker 2: about what they want to do in the evenings. But

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Speaker 2: we've always had security in place. We're just going to

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Speaker 2: amplify it significantly. As I said, I want to stress

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Speaker 2: all we ow additional foot vehicle and dog patrols and

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Speaker 2: every car park across our airport at Darwin Ross.

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Speaker 1: How quickly do you anticipate that those increased patrols, including

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Speaker 1: the dog dog patrols, are going to get under a There'll.

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Speaker 2: Be tonight, possibly not the doctor tolls tonight, But we

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Speaker 2: have had static guards in our car parks. They're going

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Speaker 2: to be across all our car parks, and but they'll

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Speaker 2: they'll increase from tonight. You don't plug in a CCTV overnight.

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Speaker 2: But that's as I said in train and I'm very

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Speaker 2: very high priority. And the dog patrols will start in

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Speaker 2: the next few days.

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Speaker 1: And I mean, obviously this is going to be a

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Speaker 1: costly exercise. Do you have any idea how much it's

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Speaker 1: actually going to cost to put on this additional security.

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Speaker 2: Look, it is unfortunately costly exercise. Will significantly increase our

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Speaker 2: operating costs and to partially, let me be very clear,

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Speaker 2: partially offset these we're going to bring in a temporary

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Speaker 2: security serve charges two dollars per.

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Speaker 1: Day, right, So the cost is going up as a

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Speaker 1: result of that additional security that's required. I mean, it

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Speaker 1: does sound like it's a small amount, but I guess

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Speaker 1: depending on how long you've got your car there for,

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Speaker 1: it can still be quite expensive.

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Speaker 2: Yeah. Look, existing discounts will still apply, so online booking

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Speaker 2: and advanced booking where it will still apply across the

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Speaker 2: board and family discounts. But you know, these charges that

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Speaker 2: aren't having a person standing are a number of people

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Speaker 2: plus dogs, plus cars, vehicles, et ce. It is a charge.

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Speaker 2: We're not passing all the charge on. It is very

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Speaker 2: clear to the traveling public runing partially, we're absorbing a

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Speaker 2: large amount of it ourselves as an organization.

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Speaker 1: Ross, you know, the airport organization. You guys must be

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Speaker 1: pretty upset and frustrated that this is happening on the

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Speaker 1: airport land at the airport.

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Speaker 2: Car park there.

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Speaker 1: How long has it been that you've been sort of

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Speaker 1: seeing this increase in crime and criminal behavior on the

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Speaker 1: grounds there at the airport, Because I know it's not

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Speaker 1: simply just sort of the terminal in the car parks,

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Speaker 1: but you've got a lot of that bushland area nearby

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Speaker 1: as well.

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Speaker 2: Look, it has ramped up significantly only recently. We have

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Speaker 2: seen slider increases over the last twelve months, but over

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Speaker 2: the last few months it seems to have ramped up

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Speaker 2: quite significantly.

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Speaker 1: And do you have any idea why, Look.

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Speaker 2: We don't. What we do is we work proactively with

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Speaker 2: law on forward law enforcement agencies to ensure our customer's vehicles,

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Speaker 2: I say, while they're on our airport precincts.

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Speaker 1: Well, Ross, I appreciate your time this morning. I know

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Speaker 1: I do just want to go back to that call.

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Speaker 1: I had a bit earlier from Ian, one of the

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Speaker 1: listeners who'd spoken to us, who arrived yesterday and came

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Speaker 1: back to find his vehicle had been damaged, the windows smashed,

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Speaker 1: no ignition, barrel of you know, some serious issues obviously

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Speaker 1: with that car and the damage that had been caused.

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Speaker 1: I know he's trying to get, you know, information from

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Speaker 1: the police, and they've told him that he needs to

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Speaker 1: contact the management of the car park there. He's sort

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Speaker 1: of stuck in the middle of a rock and a

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Speaker 1: hard place. By the sounds of things, are the airport

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Speaker 1: management working with people like him who who've had their

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Speaker 1: cars damaged through no fault of their own.

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Speaker 2: Oh look absolutely, if he's not getting a response, please Katie,

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Speaker 2: you have my email details, Please tell them to contact

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Speaker 2: me directly, all right. We want these people that you know,

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Speaker 2: will try and alleviate the pain that they're game for

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Speaker 2: as much as we can.

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Speaker 1: Yeah, Ross, I appreciate you having a chat to us

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Speaker 1: this morning on very short notice. Thank you very much

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Speaker 1: for speaking with me.

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Speaker 2: My pleasure. Thank you