1 00:00:04,240 --> 00:00:09,440 Speaker 1: Today's episode is another my favorite tip episode where I 2 00:00:09,520 --> 00:00:13,920 Speaker 1: go back to interviews from the past and I dig 3 00:00:13,960 --> 00:00:17,520 Speaker 1: out the thing that was my favorite tip, like the 4 00:00:17,640 --> 00:00:21,280 Speaker 1: thing that I got out of the interview that really 5 00:00:22,120 --> 00:00:27,639 Speaker 1: impacted or resonated with me. Today's extract is from my 6 00:00:27,760 --> 00:00:31,600 Speaker 1: chat with Rachel Botsman. This is my second time having 7 00:00:31,760 --> 00:00:36,120 Speaker 1: Rachel on the show. She was one of my all 8 00:00:36,200 --> 00:00:39,360 Speaker 1: time favorite guests from the very first interview that we 9 00:00:39,400 --> 00:00:43,080 Speaker 1: did early on in How I Work, and I was 10 00:00:43,159 --> 00:00:45,360 Speaker 1: keen to check back in with her during COVID and 11 00:00:45,440 --> 00:00:49,200 Speaker 1: see how the way that she approaches work has changed. 12 00:00:49,520 --> 00:00:52,040 Speaker 1: So if you're not familiar with Rachel, she is a 13 00:00:52,080 --> 00:00:55,400 Speaker 1: world renowned expert on technology and trust and the author 14 00:00:55,440 --> 00:00:58,640 Speaker 1: of two best selling books. Her first book was called 15 00:00:58,680 --> 00:01:01,840 Speaker 1: What's Mine Is Yours, which was all about collaborative consumption, 16 00:01:01,920 --> 00:01:05,040 Speaker 1: and her second book, Who Can You Trust, explores how 17 00:01:05,080 --> 00:01:08,600 Speaker 1: technology is transforming trust and what this means for life, work, 18 00:01:08,640 --> 00:01:12,040 Speaker 1: and how we do business. Rachel is a Trust Fellow 19 00:01:12,319 --> 00:01:15,360 Speaker 1: at Oxford University and has been recognized as one of 20 00:01:15,400 --> 00:01:18,440 Speaker 1: the most creative people in Business by Fast Company and 21 00:01:18,480 --> 00:01:21,840 Speaker 1: as one of the fifty most influential management thinkers in 22 00:01:21,959 --> 00:01:26,760 Speaker 1: the world. She's also the host of the podcast Trust Issues, 23 00:01:27,080 --> 00:01:29,400 Speaker 1: which if you haven't listened to it is excellent. I 24 00:01:29,480 --> 00:01:32,240 Speaker 1: highly recommend it. And you also might have come across 25 00:01:32,360 --> 00:01:34,720 Speaker 1: Rachel via her TED talks, which have been viewed by 26 00:01:34,760 --> 00:01:39,080 Speaker 1: literally millions of people. So in this extract from my 27 00:01:39,200 --> 00:01:44,120 Speaker 1: chat with Rachel, we talk about her strategies for creating 28 00:01:44,560 --> 00:01:49,400 Speaker 1: really brilliant and engaging starts to virtual presentations, which she 29 00:01:49,840 --> 00:01:52,920 Speaker 1: has been doing a lot of. I just loved what 30 00:01:53,000 --> 00:01:55,320 Speaker 1: she had to say about this, and it really changed 31 00:01:55,360 --> 00:01:58,720 Speaker 1: the way I think about the own virtual presentations and 32 00:01:58,800 --> 00:02:02,720 Speaker 1: keynotes that I have been delivering. So let's head on 33 00:02:02,840 --> 00:02:06,440 Speaker 1: over to Rachel. I want to maybe like go into 34 00:02:06,480 --> 00:02:09,880 Speaker 1: the presenting context because I feel like there would be 35 00:02:10,000 --> 00:02:13,760 Speaker 1: lots of listeners that you know, having to do presentations 36 00:02:13,840 --> 00:02:16,680 Speaker 1: where you know, whether that be you know, possibly not 37 00:02:16,680 --> 00:02:21,639 Speaker 1: as professional keynote speakers, but certainly presenting information or ideas 38 00:02:21,800 --> 00:02:25,440 Speaker 1: or strategies to their team or their organizations. So talk 39 00:02:25,480 --> 00:02:28,560 Speaker 1: me throughout you're thinking about presentations in the virtual world. 40 00:02:30,000 --> 00:02:35,800 Speaker 2: Yeah, So, to be fair, it's up and down. So 41 00:02:35,960 --> 00:02:39,480 Speaker 2: some I'm finally quite enjoyable. Like when there is an 42 00:02:39,480 --> 00:02:45,680 Speaker 2: element of interaction, it is very hard to just deliver 43 00:02:45,760 --> 00:02:49,239 Speaker 2: a keynote. Particularly in some of these platforms because of GDPR, 44 00:02:49,320 --> 00:02:52,320 Speaker 2: you can't see an audience. So the first thing I'd 45 00:02:52,320 --> 00:02:56,880 Speaker 2: say is not precious, but be particular about your environment. 46 00:02:56,960 --> 00:02:59,840 Speaker 2: If you need to see people, you have to figure 47 00:02:59,840 --> 00:03:02,200 Speaker 2: out a way to see people. Otherwise how you're going 48 00:03:02,240 --> 00:03:05,639 Speaker 2: to create that energy and connection. The number of times 49 00:03:05,680 --> 00:03:09,519 Speaker 2: I've gone on and asked the organizers, can I see 50 00:03:09,520 --> 00:03:12,840 Speaker 2: the audience view? Because the presenter view or the speaker 51 00:03:12,840 --> 00:03:15,560 Speaker 2: of you is different from what your audience sees. So 52 00:03:16,200 --> 00:03:19,520 Speaker 2: even going through that exercise and going, oh, I see 53 00:03:19,560 --> 00:03:22,840 Speaker 2: they see me like that big, like a stamp, and 54 00:03:22,880 --> 00:03:26,480 Speaker 2: then they see the presentation really big, it really helps 55 00:03:26,520 --> 00:03:29,720 Speaker 2: you get in the mindset and also saying actually, I'd 56 00:03:29,760 --> 00:03:32,080 Speaker 2: rather be bigger than the presentation or whatever it is, 57 00:03:32,240 --> 00:03:34,239 Speaker 2: you know what I mean. Like you're designing, right, You're 58 00:03:34,240 --> 00:03:38,760 Speaker 2: giving them instructions for the very best possible setup. And 59 00:03:38,800 --> 00:03:43,880 Speaker 2: then when it comes to presenting, I think there is 60 00:03:44,880 --> 00:03:49,200 Speaker 2: an instinct to jump into presenting and that we sort 61 00:03:49,240 --> 00:03:54,520 Speaker 2: of throw away those moments where you know, I think 62 00:03:54,600 --> 00:03:57,640 Speaker 2: really good presenters they settle the audience, right. 63 00:03:57,680 --> 00:03:59,760 Speaker 3: So if you watch a really good presenter. 64 00:04:00,120 --> 00:04:03,360 Speaker 2: You go Oh yeah, I feel really comfortable with this person, 65 00:04:03,560 --> 00:04:08,560 Speaker 2: or I'm in safe hands, or you've already got a feeling, right, 66 00:04:08,680 --> 00:04:12,080 Speaker 2: like you've been transported to a different place. 67 00:04:12,960 --> 00:04:15,400 Speaker 3: They pull you in to the feeling of. 68 00:04:15,360 --> 00:04:18,000 Speaker 2: Where they want to take you, and you can do 69 00:04:18,040 --> 00:04:22,039 Speaker 2: that in a virtual environment, right, So don't jump Hello. 70 00:04:22,200 --> 00:04:24,200 Speaker 2: My name is Rochard Rachel Botsman. I'm an author and 71 00:04:24,240 --> 00:04:27,520 Speaker 2: trust fellow Oxford University. Right, that's presentation mode. I'm now 72 00:04:27,600 --> 00:04:29,440 Speaker 2: going to share my screen and we are going to 73 00:04:29,440 --> 00:04:31,520 Speaker 2: talk about trust and I'm going to go through three 74 00:04:31,560 --> 00:04:33,600 Speaker 2: points and then There'll be a Q and a Right now, 75 00:04:33,600 --> 00:04:36,720 Speaker 2: I'm amping it up, but that's what we do, right, 76 00:04:37,120 --> 00:04:38,919 Speaker 2: and we tend to talk really loudly and quickly for 77 00:04:38,920 --> 00:04:45,760 Speaker 2: the first So settling people in like this takes time, 78 00:04:45,839 --> 00:04:50,440 Speaker 2: and you can do it online and even sitting there smiling. 79 00:04:50,000 --> 00:04:54,080 Speaker 3: At people and not speaking can be really powerful. Asking 80 00:04:54,120 --> 00:04:55,000 Speaker 3: a few people. 81 00:04:54,800 --> 00:04:58,040 Speaker 2: Where they are in the world, thinking about the feeling 82 00:04:58,080 --> 00:04:58,760 Speaker 2: you want to create. 83 00:04:58,839 --> 00:05:00,840 Speaker 3: So do you want a lot of energy? Do you 84 00:05:00,920 --> 00:05:04,919 Speaker 3: want calmness? Do you want whatever it is? 85 00:05:04,960 --> 00:05:09,200 Speaker 2: What's the feeling? So I think that's really key. And 86 00:05:09,240 --> 00:05:11,480 Speaker 2: then when you're. 87 00:05:11,200 --> 00:05:15,040 Speaker 3: In presenting mode. 88 00:05:13,839 --> 00:05:17,000 Speaker 2: You know you don't have your body and you don't 89 00:05:17,000 --> 00:05:20,800 Speaker 2: have to use your props, so how you use your 90 00:05:20,920 --> 00:05:28,000 Speaker 2: voice and how you use pauses and intonation becomes even 91 00:05:28,040 --> 00:05:28,840 Speaker 2: more important. 92 00:05:29,000 --> 00:05:32,080 Speaker 3: So it's like imagining that you've got your. 93 00:05:32,000 --> 00:05:37,440 Speaker 2: Hands tied behind your back and that really your expression 94 00:05:37,560 --> 00:05:40,960 Speaker 2: has to come from your chest, not your throat. 95 00:05:41,360 --> 00:05:43,440 Speaker 3: So I think also. 96 00:05:43,200 --> 00:05:48,080 Speaker 2: Being very aware a where you're speaking from still really 97 00:05:48,120 --> 00:05:50,000 Speaker 2: applies in a virtual setting. 98 00:05:50,040 --> 00:05:52,160 Speaker 3: I could go on, but I'll stop there because this 99 00:05:52,320 --> 00:05:53,599 Speaker 3: is fantastic. 100 00:05:53,760 --> 00:05:56,240 Speaker 1: I want to delve in. I'm really interested in the 101 00:05:56,279 --> 00:05:59,760 Speaker 1: idea of settling people in and I want to know, 102 00:06:00,760 --> 00:06:03,200 Speaker 1: you know, in that first minute or two, like, what 103 00:06:03,240 --> 00:06:06,360 Speaker 1: are some of the strategies that you've been using to 104 00:06:06,400 --> 00:06:10,400 Speaker 1: create certain moods and making people feel settled. 105 00:06:11,200 --> 00:06:15,719 Speaker 2: It's so different so to a completely new audience, I 106 00:06:15,720 --> 00:06:19,000 Speaker 2: think you have to be a bit careful about sharing 107 00:06:19,000 --> 00:06:21,440 Speaker 2: a highly personal story that you think is funny. But 108 00:06:22,040 --> 00:06:24,599 Speaker 2: it's kind of like you're at home anyway, right, So 109 00:06:24,600 --> 00:06:27,800 Speaker 2: that was a bit intimate, so, you know. 110 00:06:27,920 --> 00:06:28,719 Speaker 3: Very safe ways. 111 00:06:29,600 --> 00:06:32,839 Speaker 2: I will run a pole sometimes, so I'll run a 112 00:06:32,880 --> 00:06:35,560 Speaker 2: pole that is really about the way. 113 00:06:35,400 --> 00:06:36,120 Speaker 3: People are feeling. 114 00:06:36,200 --> 00:06:39,160 Speaker 2: So if it's something on you know, a lot of 115 00:06:39,160 --> 00:06:41,440 Speaker 2: people are worried about what to say, how do you 116 00:06:41,480 --> 00:06:44,320 Speaker 2: communicate as a leader or a brand, or ask a 117 00:06:44,440 --> 00:06:47,599 Speaker 2: question Mike, are you most worried that something you say 118 00:06:47,640 --> 00:06:51,160 Speaker 2: will be irrelevant, inauthentic or insensitive? 119 00:06:51,839 --> 00:06:53,680 Speaker 3: And then they vote and. 120 00:06:53,640 --> 00:06:57,400 Speaker 2: It's an amazing way to get a read on the group, right, 121 00:06:57,520 --> 00:07:00,800 Speaker 2: So you can go, Wow, for a tent of you, 122 00:07:00,839 --> 00:07:05,520 Speaker 2: it's about insensitivity, and then suddenly it's become about them, right. 123 00:07:05,560 --> 00:07:08,719 Speaker 2: And then if it's a smaller setting, you can ask people, 124 00:07:08,800 --> 00:07:12,200 Speaker 2: So you could say, anyone who wrote the insensitivity, could 125 00:07:12,240 --> 00:07:16,160 Speaker 2: you just share why you pick that above the other two? 126 00:07:16,200 --> 00:07:19,040 Speaker 2: And then already they're interacting with you, right, So you've 127 00:07:19,040 --> 00:07:21,880 Speaker 2: got out of that one way mode. So the poll 128 00:07:22,720 --> 00:07:28,000 Speaker 2: is a brilliant tool, but making it quite personal and 129 00:07:28,120 --> 00:07:32,880 Speaker 2: about them, I found is a really good kickoff tool. 130 00:07:33,080 --> 00:07:34,280 Speaker 3: I think it's something. 131 00:07:35,640 --> 00:07:41,840 Speaker 2: The hardest one is when something dramatic or I don't 132 00:07:41,880 --> 00:07:45,640 Speaker 2: even write that something big has happened in the world 133 00:07:45,680 --> 00:07:51,120 Speaker 2: that day. How do you acknowledge that without them going, 134 00:07:51,160 --> 00:07:53,240 Speaker 2: oh God, we're gonna have them, you know, like it's 135 00:07:53,240 --> 00:07:55,840 Speaker 2: going to be another conversation. So you want to feel 136 00:07:55,880 --> 00:07:58,960 Speaker 2: like you're creating space, but you have to nod to it. 137 00:07:59,720 --> 00:08:04,080 Speaker 3: So I think sometimes what I do is rather than talk. 138 00:08:03,920 --> 00:08:09,760 Speaker 2: About say Cummings or Floyd or I'll say, like, our 139 00:08:09,840 --> 00:08:13,040 Speaker 2: acknowledge how I feel, so I acknowledge the feelings. 140 00:08:13,040 --> 00:08:15,440 Speaker 3: So I think that's that's really tricky. 141 00:08:16,800 --> 00:08:21,440 Speaker 2: With audiences where I know them or the host knows 142 00:08:21,480 --> 00:08:27,120 Speaker 2: me really well, I might share a story that's not funny, 143 00:08:27,160 --> 00:08:32,520 Speaker 2: but there is an element of vulnerability, so I might 144 00:08:32,880 --> 00:08:36,600 Speaker 2: I shared a lot of stories about homeschooling, and you 145 00:08:36,640 --> 00:08:38,360 Speaker 2: have to be careful with that one as well, right, 146 00:08:38,400 --> 00:08:41,840 Speaker 2: because you're not trying to divide an audience. I've seen 147 00:08:41,880 --> 00:08:44,920 Speaker 2: a lot of well, I'm a parent and I'm you know, 148 00:08:45,000 --> 00:08:48,720 Speaker 2: it's okay you being alone, and you have to be carefully. 149 00:08:48,720 --> 00:08:51,520 Speaker 2: You're not doing that with your story. What you're saying is, 150 00:08:52,200 --> 00:08:54,280 Speaker 2: you know, so I tell a story of my son 151 00:08:55,160 --> 00:08:57,640 Speaker 2: decided that the school should pay me to teach him, 152 00:08:58,320 --> 00:09:03,200 Speaker 2: and then I said, oh, my son, that's ay, said, 153 00:09:03,480 --> 00:09:06,080 Speaker 2: ask me if the school should are paying me to 154 00:09:06,120 --> 00:09:08,160 Speaker 2: teach him? And then I told him that I was 155 00:09:08,200 --> 00:09:10,840 Speaker 2: paying the school still, which he thought was rather strange. 156 00:09:10,880 --> 00:09:13,960 Speaker 3: So he told me he'd pay me a pound a day. 157 00:09:14,640 --> 00:09:17,199 Speaker 2: So that's my worth everyone, right, that's you're going to 158 00:09:17,240 --> 00:09:21,240 Speaker 2: get someone who's worth a pound a day. Now, it's 159 00:09:21,320 --> 00:09:23,400 Speaker 2: kind of funny, right, But what you're doing is you're 160 00:09:23,400 --> 00:09:27,040 Speaker 2: creating a vulnerability signal, and that's one of the most 161 00:09:27,120 --> 00:09:32,680 Speaker 2: powerful things you can do without being emotionally flooded. So 162 00:09:32,720 --> 00:09:36,240 Speaker 2: I think this is really important that you are still presenting. 163 00:09:36,320 --> 00:09:39,200 Speaker 2: You are still leading this audience somewhere, and they need 164 00:09:39,240 --> 00:09:41,600 Speaker 2: to feel like you're in control. 165 00:09:42,120 --> 00:09:45,840 Speaker 3: So I've heard a really bad day. I hate my children, 166 00:09:46,320 --> 00:09:48,920 Speaker 3: you know. I we go get three is far? I'm 167 00:09:48,960 --> 00:09:54,160 Speaker 3: really pleased to be with you. Yeah, I'm exaggerated, but. 168 00:09:54,120 --> 00:09:58,480 Speaker 2: I am seeing all of this right, Like, So you 169 00:09:58,679 --> 00:10:01,360 Speaker 2: have to be in control, but you can and you 170 00:10:01,400 --> 00:10:05,640 Speaker 2: should signal vulnerability and that's a really powerful connector. So 171 00:10:06,280 --> 00:10:12,119 Speaker 2: there's some pretty obvious ones, but they are incredibly effective. 172 00:10:12,760 --> 00:10:16,440 Speaker 1: That is it for today's show. If you want to 173 00:10:16,480 --> 00:10:20,280 Speaker 1: listen to the full episode, I link to that in 174 00:10:20,320 --> 00:10:22,360 Speaker 1: the show notes, so you might want to check that out. 175 00:10:22,920 --> 00:10:26,520 Speaker 1: And if you are enjoying how I work, I would 176 00:10:26,559 --> 00:10:29,720 Speaker 1: be so deeply grateful if you just take five seconds 177 00:10:29,720 --> 00:10:32,800 Speaker 1: out of your day to leave a review in Apple podcasts. 178 00:10:32,800 --> 00:10:35,160 Speaker 1: It might be a star rating or a few words 179 00:10:35,640 --> 00:10:39,080 Speaker 1: and by doing so, it helps other people find the 180 00:10:39,120 --> 00:10:42,360 Speaker 1: show and it also brings a huge smile to my face. 181 00:10:42,480 --> 00:10:44,200 Speaker 1: So thank you to the hundreds of people that have 182 00:10:44,320 --> 00:10:47,600 Speaker 1: left reviews. It is so deeply appreciated. So that is 183 00:10:47,640 --> 00:10:50,720 Speaker 1: it for today's show and I will see you next time.