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Speaker 1: You know who the bane of our modern world are scammers,

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Speaker 1: Internet scammers. Now Apple's original Cloud Photosinc. Service is shutting

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Speaker 1: down soon. You may have heard some rumblings about this

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Speaker 1: and your data and your photos and my photo stream

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Speaker 1: is being officially discontinued on July the twenty six, with

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Speaker 1: Apple pointing its users towards iCloud photos. My photos stream

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Speaker 1: was free, but it came with all sorts of restrictions,

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Speaker 1: and now you may need to assess your iCloud storage

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Speaker 1: and there may be some purchase of iCloud storage involved.

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Speaker 1: So anyway, that's happening. But what I want to talk

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Speaker 1: about is how quick are the damn scammers to spot

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Speaker 1: an opportunity to trick people into parting with information they

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Speaker 1: shouldn't part with. Within the space of a couple of hours.

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Speaker 1: Yesterday I got too slightly just ever so slightly different

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Speaker 1: looking emails purportedly from iCloud storage support telling me, you know,

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Speaker 1: filling me with the fear of I'm going to lose

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Speaker 1: everything data, context photos, telling me my iCloud was full

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Speaker 1: and here's your opportunity to increase your storage asap.

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Speaker 2: I didn't click through to anything.

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Speaker 1: I checked my settings and my my storage is nowhere

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Speaker 1: near full, so of course I ignored it. But you

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Speaker 1: know a lot of people will have heard vague stories

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Speaker 1: about these upcoming changes and then get tricked into thinking

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Speaker 1: buying more storage immediately is what they have to do.

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Speaker 1: Because these worst kind of people, scammers are all over

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Speaker 1: it like a cheap suit.

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Speaker 3: Absolutely, they fill people with dread the things they use,

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Speaker 3: the fear and that kind of thing. Like you said,

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Speaker 3: it's an opportunity, very quick to maneuver as well as

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Speaker 3: we know. Scammers or scummers as we'll call them this morning,

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Speaker 3: they prey on vulnerable people, but they prey on people

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Speaker 3: who are busy. They pray on any it could be

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Speaker 3: any one of us at are given time. So we

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Speaker 3: thought we'd talk to someone who knows and can explain

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Speaker 3: the way through with chairs. Rafferty is CEO of scan

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Speaker 3: Tech Solutions.

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Speaker 4: Chairs.

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Speaker 3: Welcome and good you always.

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Speaker 2: How you doing doing well?

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Speaker 3: Clearly?

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Speaker 2: How are you going?

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Speaker 3: Good?

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Speaker 2: Mate?

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Speaker 3: I just wanted to know, can you be going in

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Speaker 3: layman's terms, give us an idea of both these scams

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Speaker 3: and this one in particular, about and what we should

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Speaker 3: look for is particularly when we're busy.

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Speaker 4: Yeah, well, I think you and Lisa sort of knowled

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Speaker 4: it pretty well there. What they certainly try and do,

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Speaker 4: these scammers is, you know, I always try to tell

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Speaker 4: people think of them like business people. They're looking for

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Speaker 4: new market opportunities, and as Lisa said, you see those

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Speaker 4: sort of changes and they jump straight on it, and

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Speaker 4: they're usually trying to do the same things, which is,

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Speaker 4: as you noted earlier, how do you create fear and uncertainty?

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Speaker 4: Because psychologically humans are really bad at thinking when we

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Speaker 4: get scared. So the scammers know that, so they like

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Speaker 4: to use time pressure, like do it today or do

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Speaker 4: it in the next hour, or you will lose that.

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Speaker 4: So the first thing to do is always take that

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Speaker 4: deep breath. These big companies make billions of dollars every

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Speaker 4: year serving seeing us as clients. They're not going to

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Speaker 4: trick us into something. They're not going to ask us

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Speaker 4: to pay tomorrow because they want to be billing us

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Speaker 4: in a decade's time. So that's the first thing to

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Speaker 4: always think when you get this is my giant company

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Speaker 4: out there who's making billions and wants to keep me

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Speaker 4: as a client really going to kick me off. So

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Speaker 4: that's your first step. The second step is always what's

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Speaker 4: the most secure way that you can access that? And check?

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Speaker 4: And I think you mentioned it, Lisa. That's what you did.

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Speaker 4: You went and checked your storage on your phone. You

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Speaker 4: probably saw your using twenty percent of it. So check

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Speaker 4: on the device first or alternative. If it's a web

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Speaker 4: based service. Never click on a link, as you noted,

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Speaker 4: you Google it and you say you know Apple iCloud.

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Speaker 4: It'll come straight up the top. You'll be able to

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Speaker 4: see when you click on that, and it's a verified

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Speaker 4: side if it has a little tiny padlock in the

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Speaker 4: top corner where you have the domain name, so you

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Speaker 4: know you'll have nine to six FM and you'll have

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Speaker 4: a little padlock there that tells you that Google or

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Speaker 4: whoever you're using for your your browser is telling you

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Speaker 4: that that's a safe and secure site. And then log

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Speaker 4: in there and no doubt, of course, when you log

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Speaker 4: in there, it'll all say, as you said, Lisa, you

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Speaker 4: know you've only used twenty percent of your storage. There's

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Speaker 4: nothing to panic about, and you can go back to

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Speaker 4: your business.

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Speaker 2: To be fair, I'm so skeptical, I probably delete legit. Help. Yeah,

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Speaker 2: better safe than sorry, you'll get hold of me.

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Speaker 4: Yeah, absolutely, that's exactly right. These companies, as I said,

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Speaker 4: they want to keep yours clients the long time. If

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Speaker 4: something genuinely is amiss you your credit cards, I don't know,

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Speaker 4: expiring or something like that, they'll get back to you.

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Speaker 2: They want to make sure.

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Speaker 4: They're going to keep making money out of you, and

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Speaker 4: they'll reach out again and again. So of course, another

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Speaker 4: really secure way to do these things is to use

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Speaker 4: your phone itself, because you can update your your payment

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Speaker 4: and services right through your phone itself. You know, you

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Speaker 4: can go into settings and look under your your account

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Speaker 4: details and seeing there there's no way a scammer can

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Speaker 4: get into that security on a phone of course, So

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Speaker 4: that's another way that you can securely update your payment

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Speaker 4: details on your device rather than entering them into any

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Speaker 4: sort of website.

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Speaker 3: Yeah, they're so clever, are they. You know, even the

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Speaker 3: Australia Post ones. In recent times we have some households

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Speaker 3: have ten or fifteen or twenty.

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Speaker 2: Parcels waiting for me apparently.

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Speaker 3: Apparently, but some people do. And you're thinking I'm going

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Speaker 3: to miss this. You go in and the fake Australia

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Speaker 3: Post site that's how they can get your payment details.

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Speaker 4: Absolutely one I always enjoyed because we don't have obviously

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Speaker 4: toll roads in Western Australia. That's must have must have

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Speaker 4: won to Mitchell Freeway and not told me about its perspects.

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Speaker 2: Chairs.

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Speaker 1: This, this is invaluable information and and I love your advice.

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Speaker 1: Take a breath, step back, step back, and just yeah

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Speaker 1: go through it. Great to chat with your chairs, promise again, Yeah,

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Speaker 1: I'd love to chat more.

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Speaker 2: Thanks Chairs,