1 00:00:00,120 --> 00:00:00,320 Speaker 1: Now. 2 00:00:00,680 --> 00:00:03,120 Speaker 2: Zach contacted us earlier in the week to tell us 3 00:00:03,160 --> 00:00:06,040 Speaker 2: about how he had to wait three hours for an 4 00:00:06,160 --> 00:00:09,479 Speaker 2: X ray follow up appointment for his son for an infection. 5 00:00:09,840 --> 00:00:12,640 Speaker 2: As I understand it, from two years ago. Zach is 6 00:00:12,680 --> 00:00:15,560 Speaker 2: on the line with me this morning. Good morning, Zach, 7 00:00:15,800 --> 00:00:18,280 Speaker 2: Good morning, ketty mate. Thanks so much for your time. 8 00:00:18,440 --> 00:00:20,480 Speaker 2: Can you describe to us what happened? 9 00:00:22,040 --> 00:00:25,200 Speaker 1: Yeah, so we've from twenty twenty three my son had 10 00:00:25,200 --> 00:00:29,680 Speaker 1: a hip infection osteo mylitis osteoarthritis of the right hip, 11 00:00:30,240 --> 00:00:33,440 Speaker 1: and we've had regular follow ups with the Royal DWNE Hospital, 12 00:00:33,840 --> 00:00:36,240 Speaker 1: all of which have been quite the same sort of 13 00:00:36,280 --> 00:00:39,720 Speaker 1: follow up as well. We had an appointment there booked 14 00:00:39,720 --> 00:00:41,840 Speaker 1: for the follow up with a doctor at one forty 15 00:00:41,880 --> 00:00:45,680 Speaker 1: five pm. We arrived a bit early. There's a regular 16 00:00:45,720 --> 00:00:48,000 Speaker 1: sign when you go into the patient's clinic that says 17 00:00:48,400 --> 00:00:51,199 Speaker 1: expected waits on one to three hours. That's what we've 18 00:00:51,240 --> 00:00:54,760 Speaker 1: seen every year since being there as well. We didn't 19 00:00:54,800 --> 00:00:57,840 Speaker 1: get seen again until four when the name was called 20 00:00:57,880 --> 00:01:01,040 Speaker 1: saying hey, you guys need an X ray, to which 21 00:01:01,040 --> 00:01:04,640 Speaker 1: we went down to the public X Ray out patients 22 00:01:04,680 --> 00:01:07,759 Speaker 1: Clinic X Ray only to be told that they were 23 00:01:07,959 --> 00:01:11,280 Speaker 1: shut and to be redirected to the emergency department or 24 00:01:11,280 --> 00:01:13,520 Speaker 1: an X ray. Over there, there were six or seven 25 00:01:13,560 --> 00:01:15,479 Speaker 1: people waiting in front of us, and some others from 26 00:01:15,520 --> 00:01:18,720 Speaker 1: the out patients clinic there as well, and we'd had 27 00:01:18,720 --> 00:01:20,520 Speaker 1: both of our kids there at the time, so we'd 28 00:01:20,520 --> 00:01:22,679 Speaker 1: circled back and gone back to the app patients clinic 29 00:01:22,720 --> 00:01:25,319 Speaker 1: just after four thirty, only to find out that they 30 00:01:25,319 --> 00:01:27,760 Speaker 1: were shut as well. There were still nurses by an account, 31 00:01:27,800 --> 00:01:29,600 Speaker 1: and we were like, hey, we can't wait that long. 32 00:01:29,640 --> 00:01:32,199 Speaker 1: We've got two kids that are hungry and that's already 33 00:01:32,200 --> 00:01:34,280 Speaker 1: been three hours. Can we what can we do? And 34 00:01:34,319 --> 00:01:36,160 Speaker 1: they're like, oh, we'll get a consultant to see straight away. 35 00:01:36,440 --> 00:01:39,959 Speaker 1: Twenty minutes later, the colts because consultant had moved my 36 00:01:40,000 --> 00:01:42,200 Speaker 1: son's tip around and then said, we're going to need 37 00:01:42,200 --> 00:01:44,640 Speaker 1: an X ray. Can you come back tomorrow. We've been 38 00:01:44,640 --> 00:01:46,920 Speaker 1: waiting there for three hours for no reason at that point, so. 39 00:01:47,640 --> 00:01:51,120 Speaker 2: That would make me rage. Listening to that makes me cross, 40 00:01:51,280 --> 00:01:53,560 Speaker 2: Like it makes me really cross. I think there's nothing 41 00:01:53,600 --> 00:01:56,080 Speaker 2: more important than your time. We understand that the system's 42 00:01:56,160 --> 00:01:58,440 Speaker 2: under stress, but to have your two kids there as 43 00:01:58,440 --> 00:02:01,320 Speaker 2: well waiting for that period, and then I mucked around 44 00:02:01,600 --> 00:02:04,560 Speaker 2: in that way would make me quite furious. Did you 45 00:02:04,640 --> 00:02:06,920 Speaker 2: go back the next day? Yeah? 46 00:02:07,000 --> 00:02:09,640 Speaker 1: So we went back the next morning eight o'clock. I 47 00:02:09,680 --> 00:02:11,840 Speaker 1: went down to the public X ray. I was told 48 00:02:11,840 --> 00:02:13,880 Speaker 1: that my paper was on top of the list, so 49 00:02:13,919 --> 00:02:16,320 Speaker 1: we sat down. I'd just finished work that morning, so 50 00:02:16,360 --> 00:02:18,160 Speaker 1: I handed over with my partner had the kids, and 51 00:02:18,200 --> 00:02:20,560 Speaker 1: we were waiting in the hospital. She'd ducked off to work, 52 00:02:20,600 --> 00:02:21,960 Speaker 1: and then at that point I was just sitting in 53 00:02:22,000 --> 00:02:25,160 Speaker 1: the hospital waiting. An hour ticked by, and I'd sort 54 00:02:25,200 --> 00:02:27,119 Speaker 1: of gone up to the counter and I'd suggested, hey, 55 00:02:27,639 --> 00:02:29,360 Speaker 1: there's signs there saying if you'd been waiting more than 56 00:02:29,360 --> 00:02:31,440 Speaker 1: thirty minutes, let the staff know. I let the stuff know, 57 00:02:31,520 --> 00:02:32,760 Speaker 1: and they said, oh, they've just come out of a 58 00:02:32,800 --> 00:02:35,919 Speaker 1: really big meeting. They should be with you shortly. I'd 59 00:02:36,040 --> 00:02:37,680 Speaker 1: rocked up at eight when the clinic could open and 60 00:02:37,720 --> 00:02:40,440 Speaker 1: wasn't told this information, which was even more infuriating. I said, 61 00:02:40,440 --> 00:02:43,040 Speaker 1: what am I doing here an hour early? Then, only 62 00:02:43,080 --> 00:02:45,920 Speaker 1: to wait another thirty five minutes to finally get in. 63 00:02:46,280 --> 00:02:48,200 Speaker 1: By that point, my son had cracked it and wasn't 64 00:02:48,200 --> 00:02:50,120 Speaker 1: real happy with he's getting his X ray taken, But 65 00:02:50,800 --> 00:02:54,600 Speaker 1: it's kids, unfortunately, But it's just frustrating, and that is 66 00:02:54,680 --> 00:02:56,639 Speaker 1: really not the first time that's happened. I can plan 67 00:02:56,760 --> 00:02:59,320 Speaker 1: back in twenty twenty three the exact same complaint, which 68 00:02:59,400 --> 00:03:02,240 Speaker 1: wasn't reply to. I did again the other day, and 69 00:03:02,280 --> 00:03:04,480 Speaker 1: I've also been to the Commission all is met with 70 00:03:04,600 --> 00:03:06,440 Speaker 1: IDNT Health need to take this up. 71 00:03:07,080 --> 00:03:08,880 Speaker 2: And like the thing is that's you know, this is 72 00:03:08,880 --> 00:03:10,720 Speaker 2: what I was trying to say to the CEO a 73 00:03:10,760 --> 00:03:13,480 Speaker 2: little bit earlier as well, is like we all understand 74 00:03:13,520 --> 00:03:16,640 Speaker 2: that we can go through pretty ordinary situations at different times, 75 00:03:16,720 --> 00:03:19,320 Speaker 2: you know, through the health department or through any service 76 00:03:19,360 --> 00:03:21,840 Speaker 2: that's being delivered. But then when you make a complaint, 77 00:03:21,919 --> 00:03:25,880 Speaker 2: what your hope is is that other people, other families 78 00:03:26,040 --> 00:03:28,839 Speaker 2: are not then in the same situation that yours was in. 79 00:03:29,680 --> 00:03:32,799 Speaker 2: And I just don't know whether anything like this is 80 00:03:32,919 --> 00:03:36,040 Speaker 2: actually going to change within our health system. 81 00:03:36,640 --> 00:03:38,760 Speaker 1: Yeah, exactly right. And that's where I'm at with it 82 00:03:38,800 --> 00:03:41,240 Speaker 1: as well, because this health system has been on the 83 00:03:41,280 --> 00:03:43,680 Speaker 1: decline the entire time I've been in the territory, and 84 00:03:43,720 --> 00:03:45,280 Speaker 1: I was born in Gove and I've lived up here 85 00:03:45,280 --> 00:03:48,640 Speaker 1: for most of my life now and it's really unfortunate 86 00:03:48,680 --> 00:03:51,040 Speaker 1: to see it in this state, and as Chris had 87 00:03:51,080 --> 00:03:53,680 Speaker 1: alluded to, like if it's built pre cycling tracy and 88 00:03:53,720 --> 00:03:56,280 Speaker 1: we're still dealing with this, but often we see things 89 00:03:56,360 --> 00:03:58,840 Speaker 1: tacked onto it. This five to ten year plan for 90 00:03:58,880 --> 00:04:02,800 Speaker 1: a new facility should have started ten twenty years ago, exactly. 91 00:04:02,880 --> 00:04:05,520 Speaker 1: We're talking about fifty years in the making already, and 92 00:04:05,520 --> 00:04:07,920 Speaker 1: it's it's like, oh, okay, well, what's the problem here, 93 00:04:07,920 --> 00:04:08,440 Speaker 1: what's wrong? 94 00:04:08,560 --> 00:04:10,520 Speaker 2: Well, that's it. And then the concern that I've got 95 00:04:10,560 --> 00:04:12,680 Speaker 2: is if we can't get bloody thirty million from the 96 00:04:12,680 --> 00:04:15,200 Speaker 2: federal government for maternity services, how are we going to 97 00:04:15,280 --> 00:04:17,200 Speaker 2: get billions for a brand new hospital? 98 00:04:18,120 --> 00:04:20,520 Speaker 1: Exactly right. And I'm not sure who actually props up 99 00:04:20,600 --> 00:04:23,840 Speaker 1: the Royal Bown Hospital, whether it's the mt government or 100 00:04:23,880 --> 00:04:26,560 Speaker 1: federal government, but we're looking into misspending. I think there's 101 00:04:26,600 --> 00:04:29,280 Speaker 1: plenty across the field that can get us more than 102 00:04:29,320 --> 00:04:32,800 Speaker 1: ten million dollars for a digital system, you know, to 103 00:04:32,800 --> 00:04:35,040 Speaker 1: be implemented that was supposed to be done tot of time. 104 00:04:36,360 --> 00:04:38,520 Speaker 2: Well, mate, I really appreciate you having a chat with 105 00:04:38,600 --> 00:04:39,120 Speaker 2: us this morning. 106 00:04:39,200 --> 00:04:39,400 Speaker 1: Zach. 107 00:04:39,440 --> 00:04:41,120 Speaker 2: How's your son? Can I ask? 108 00:04:41,920 --> 00:04:44,599 Speaker 1: Yeah, he's good. They did want to review whether his 109 00:04:44,680 --> 00:04:47,360 Speaker 1: ship was growing appropriately because a bit of that infection 110 00:04:47,600 --> 00:04:51,480 Speaker 1: ate into his bone, and so he should expect arthritis 111 00:04:51,520 --> 00:04:53,320 Speaker 1: in his mid twenty sort of thing. It shouldn't affect 112 00:04:53,360 --> 00:04:55,200 Speaker 1: him as a child, but will affect him as an 113 00:04:55,200 --> 00:04:58,920 Speaker 1: adult regardless. But yeah, the thankfully little girl has got 114 00:04:58,920 --> 00:04:59,960 Speaker 1: nothing going on at the moment. 115 00:05:00,120 --> 00:05:03,320 Speaker 2: Oh mate, Well, look, lots of love to your family, 116 00:05:03,360 --> 00:05:05,599 Speaker 2: and I hope your young fella's okay. I know that 117 00:05:05,839 --> 00:05:07,760 Speaker 2: stuff like that can be really tough, but I bet 118 00:05:07,800 --> 00:05:10,400 Speaker 2: you he's a strapping young man who will make the 119 00:05:10,400 --> 00:05:13,160 Speaker 2: most of life and he'll be all right. 120 00:05:14,160 --> 00:05:16,400 Speaker 1: Yeah, no doubt. And I think the biggest thing I 121 00:05:16,400 --> 00:05:18,479 Speaker 1: want to impart two is it's not the quality of 122 00:05:18,520 --> 00:05:20,680 Speaker 1: care that you receive once you get that care, it's 123 00:05:20,760 --> 00:05:23,560 Speaker 1: just everything in between that really makes that a painful 124 00:05:23,560 --> 00:05:24,159 Speaker 1: place to visit. 125 00:05:24,480 --> 00:05:27,040 Speaker 2: Hey, you are spot on, I reckon. That is a 126 00:05:27,080 --> 00:05:29,760 Speaker 2: really good point to make. You know, when you actually 127 00:05:29,760 --> 00:05:32,320 Speaker 2: get seen, the quality of the care that you're receiving, 128 00:05:32,760 --> 00:05:35,280 Speaker 2: you know, ninety nine percent of the time is excellent, 129 00:05:35,400 --> 00:05:37,479 Speaker 2: but it's getting to that point of being seen. 130 00:05:38,480 --> 00:05:39,320 Speaker 1: Yeah, definitely. 131 00:05:39,560 --> 00:05:41,880 Speaker 2: Yeah, Zach, thanks so much for having a chat with 132 00:05:41,960 --> 00:05:43,600 Speaker 2: us this morning. I really appreciate it. 133 00:05:44,320 --> 00:05:46,200 Speaker 1: Not a protm thank you, thank you, thanks so much.