1 00:00:00,560 --> 00:00:03,800 Speaker 1: Who do you reach out to when something needs to 2 00:00:03,840 --> 00:00:07,680 Speaker 1: get done, when something is broken it needs repair, or 3 00:00:07,680 --> 00:00:11,440 Speaker 1: when a company isn't doing what they're supposed to. If 4 00:00:11,480 --> 00:00:14,720 Speaker 1: you're like most people, reaching out is just a generous 5 00:00:14,760 --> 00:00:17,479 Speaker 1: way of saying sending an email into the. 6 00:00:17,360 --> 00:00:19,080 Speaker 2: Ether and hope for the best. 7 00:00:20,000 --> 00:00:23,280 Speaker 1: It doesn't usually work, it's frustrating, and it's a big 8 00:00:23,320 --> 00:00:28,160 Speaker 1: waste of time. But Jannislintz is not most people. When 9 00:00:28,160 --> 00:00:32,159 Speaker 1: she wants something done, she writes a letter to the Queen. 10 00:00:33,120 --> 00:00:36,720 Speaker 1: No seriously. When she noticed that the hearing access signage 11 00:00:36,800 --> 00:00:40,320 Speaker 1: at Buckingham Palace was incorrect, she didn't fill out a 12 00:00:40,440 --> 00:00:43,960 Speaker 1: contact us form on a website, she wrote a letter 13 00:00:44,320 --> 00:00:48,080 Speaker 1: to her Majesty. Jannis knows that going straight to the 14 00:00:48,120 --> 00:00:50,400 Speaker 1: top is the most effective and efficient way to get 15 00:00:50,440 --> 00:00:53,800 Speaker 1: something done, and she definitely doesn't have time to waste. 16 00:00:54,440 --> 00:00:57,640 Speaker 1: Ever since learning her daughter was hearing impaired and realizing 17 00:00:57,680 --> 00:01:00,480 Speaker 1: that most of the world is simply inexcessible for the 18 00:01:00,520 --> 00:01:03,200 Speaker 1: heart of hearing, Janis has been on a mission to 19 00:01:03,320 --> 00:01:07,400 Speaker 1: change that. As the CEO of Hearing Access and Innovations. 20 00:01:07,640 --> 00:01:10,880 Speaker 1: How does someone who's trying to literally change the world 21 00:01:11,280 --> 00:01:14,960 Speaker 1: get everything done and how does Janis use data to 22 00:01:15,040 --> 00:01:18,800 Speaker 1: influence the influential in a space where there's normally no 23 00:01:18,959 --> 00:01:23,640 Speaker 1: data at all, And how does she not just reach 24 00:01:23,720 --> 00:01:27,560 Speaker 1: out to the important people but convince them to do 25 00:01:27,800 --> 00:01:36,080 Speaker 1: what needs to be done. My name is doctor Amantha Imba. 26 00:01:36,319 --> 00:01:40,080 Speaker 1: I'm an organizational psychologist and founder of behavioral science consultancy 27 00:01:40,160 --> 00:01:43,399 Speaker 1: Invent Him and this is how I work a show 28 00:01:43,520 --> 00:01:47,600 Speaker 1: about how to help you do your best work. Janis 29 00:01:47,640 --> 00:01:50,640 Speaker 1: says that her secret source is going straight to the top, 30 00:01:51,000 --> 00:01:54,800 Speaker 1: and I wanted to know exactly what she meant by that. 31 00:01:55,600 --> 00:01:55,880 Speaker 3: I do. 32 00:01:55,960 --> 00:01:56,960 Speaker 4: I go right to the top. 33 00:01:57,040 --> 00:02:01,600 Speaker 3: I go to heads of companies, see heads of states, 34 00:02:02,480 --> 00:02:07,800 Speaker 3: heads of governments, heads of corporations, agencies, everyone. It is 35 00:02:08,000 --> 00:02:12,120 Speaker 3: much easier, more efficient to go to the head of 36 00:02:12,200 --> 00:02:15,800 Speaker 3: the decision maker who controls the purse strings than to 37 00:02:15,919 --> 00:02:17,600 Speaker 3: work your way up from the bottom. 38 00:02:17,880 --> 00:02:19,520 Speaker 4: Plus, if you work your way up. 39 00:02:19,400 --> 00:02:22,320 Speaker 3: From the bottom, people don't appreciate when you go above 40 00:02:22,360 --> 00:02:26,040 Speaker 3: their head. When you start at the top and you're 41 00:02:26,080 --> 00:02:30,280 Speaker 3: directed to speak to someone, then you're not going over 42 00:02:30,320 --> 00:02:34,200 Speaker 3: their head, but they now have authority to accomplish the task. 43 00:02:34,800 --> 00:02:39,520 Speaker 3: It's a much different position, and people don't like when 44 00:02:39,560 --> 00:02:40,560 Speaker 3: you go over their head. 45 00:02:42,400 --> 00:02:44,120 Speaker 2: They certainly don't do they. 46 00:02:44,720 --> 00:02:47,600 Speaker 1: Now when you say going straight to the top, you 47 00:02:47,720 --> 00:02:50,840 Speaker 1: like really made it. Can you tell me about writing 48 00:02:50,880 --> 00:02:51,640 Speaker 1: to the Queen? 49 00:02:52,360 --> 00:02:53,120 Speaker 4: Years ago? 50 00:02:53,960 --> 00:02:59,200 Speaker 3: We were at Buckingham Palace and the sign was incorrect. 51 00:03:00,200 --> 00:03:03,639 Speaker 3: I tried explaining the problem with the sign for hearing 52 00:03:03,720 --> 00:03:07,520 Speaker 3: access not being the correct symbol, and it was clear 53 00:03:07,639 --> 00:03:10,600 Speaker 3: the person didn't care and was brushing me off and 54 00:03:10,720 --> 00:03:13,720 Speaker 3: dismissing me, and I was really annoyed, and. 55 00:03:13,639 --> 00:03:16,280 Speaker 4: I just thought, well, I'll write to the Queen. 56 00:03:16,320 --> 00:03:18,440 Speaker 3: And I told her that, and I could tell she 57 00:03:18,520 --> 00:03:21,760 Speaker 3: just thought, yeah, whatever, And I was like, Okay, she 58 00:03:21,800 --> 00:03:24,280 Speaker 3: clearly doesn't know who she's dealing with. And I wrote 59 00:03:24,280 --> 00:03:27,240 Speaker 3: a letter to the Queen. The sign got fixed. No, 60 00:03:27,480 --> 00:03:30,200 Speaker 3: I don't think the Queen herself went down and fixed 61 00:03:30,200 --> 00:03:34,600 Speaker 3: the sign, but she directed. At some point somebody with 62 00:03:34,639 --> 00:03:38,320 Speaker 3: a position of authority cared that the sign was incorrect. 63 00:03:38,720 --> 00:03:42,320 Speaker 3: It was the wrong simbol giving poor information, and they 64 00:03:42,400 --> 00:03:45,360 Speaker 3: fixed the sign and I was invited to be on 65 00:03:45,480 --> 00:03:48,760 Speaker 3: the International Royal Advisory Committee. I ended up never doing 66 00:03:48,800 --> 00:03:51,560 Speaker 3: anything with it. Frankly, I was hoping for knighthood, but 67 00:03:51,600 --> 00:03:56,960 Speaker 3: that didn't happen. Nonetheless, you know, it's it's just but it's. 68 00:03:56,840 --> 00:03:57,800 Speaker 4: Not just the Queen. 69 00:03:58,120 --> 00:04:01,120 Speaker 3: I mean I went to Prime Minister Dough, I went 70 00:04:01,160 --> 00:04:05,560 Speaker 3: to then Vice President of Ecuador who later become became 71 00:04:05,640 --> 00:04:07,040 Speaker 3: the President of Ecuador. 72 00:04:07,320 --> 00:04:11,240 Speaker 4: I have gone to the Vatican, you know, the Pope. 73 00:04:11,520 --> 00:04:15,160 Speaker 3: I have gone to every person, because it is just 74 00:04:15,880 --> 00:04:17,800 Speaker 3: you know, I have a lot to do and it's 75 00:04:17,880 --> 00:04:18,520 Speaker 3: just efficient. 76 00:04:19,480 --> 00:04:20,440 Speaker 4: It sounds funny but. 77 00:04:20,400 --> 00:04:24,839 Speaker 1: It works and I'm not surprised, But how do you 78 00:04:25,040 --> 00:04:27,960 Speaker 1: do it in practical terms? Like how do you even 79 00:04:28,279 --> 00:04:30,000 Speaker 1: does the Queen have an email? How do you get 80 00:04:30,040 --> 00:04:31,840 Speaker 1: her email address or any of these people? 81 00:04:32,360 --> 00:04:35,320 Speaker 3: Well, you know, it is really funny. So years ago, 82 00:04:35,680 --> 00:04:38,240 Speaker 3: I mean I wrote her a hard copy letter. In 83 00:04:38,279 --> 00:04:39,919 Speaker 3: the Pope, I wrote a hard copy letter. 84 00:04:40,480 --> 00:04:41,480 Speaker 2: But I will tell. 85 00:04:41,360 --> 00:04:43,760 Speaker 3: You there was one time where someone gave me the 86 00:04:43,839 --> 00:04:49,160 Speaker 3: Queen's phone number for a housekeeper and I thought they 87 00:04:49,160 --> 00:04:51,120 Speaker 3: were kidding and I called it and was like, no, 88 00:04:51,440 --> 00:04:54,400 Speaker 3: it was Buckingham Palace and they were like, how did 89 00:04:54,400 --> 00:04:56,680 Speaker 3: you get this number? And I'm like, oh my god, 90 00:04:57,040 --> 00:04:59,640 Speaker 3: I really have the Queen's phone number, you know, with 91 00:04:59,720 --> 00:05:03,000 Speaker 3: some where within Buckingham powers because it was the wild 92 00:05:03,400 --> 00:05:05,239 Speaker 3: household head number. 93 00:05:05,680 --> 00:05:08,359 Speaker 4: But usually that was just a funny story. 94 00:05:08,839 --> 00:05:12,200 Speaker 3: But usually you know, I have to say, in this 95 00:05:12,320 --> 00:05:17,120 Speaker 3: day and age, thanks to data breaches, everyone's email is 96 00:05:17,120 --> 00:05:20,360 Speaker 3: on on the internet. Otherwise a good old fashioned letter 97 00:05:21,360 --> 00:05:24,719 Speaker 3: or somebody else's email, you can track everyone down. You 98 00:05:24,760 --> 00:05:29,640 Speaker 3: would be really surprised there are many prime minister's email 99 00:05:29,680 --> 00:05:32,520 Speaker 3: addresses on the internet. 100 00:05:32,760 --> 00:05:34,640 Speaker 2: So what like, how would you do that? 101 00:05:34,720 --> 00:05:37,760 Speaker 1: Like, let's just say, I said, janis, your job today 102 00:05:38,160 --> 00:05:41,920 Speaker 1: is to contact Scott Morrison, the Prime Minister of Australia, 103 00:05:42,400 --> 00:05:43,880 Speaker 1: and you need to contact him directly. 104 00:05:44,600 --> 00:05:45,400 Speaker 2: Like what would you do? 105 00:05:45,480 --> 00:05:48,000 Speaker 1: Are there specific tools that you use for finding people's 106 00:05:48,040 --> 00:05:50,599 Speaker 1: email addresses or are there specific words that you enter 107 00:05:50,640 --> 00:05:51,640 Speaker 1: into a Google search? 108 00:05:52,440 --> 00:05:55,400 Speaker 4: Yeah, I saw, I put Scott Morrison. 109 00:05:56,760 --> 00:06:01,479 Speaker 3: I'm doing it as worth speaking email it into I 110 00:06:01,520 --> 00:06:05,599 Speaker 3: don't know, like so I put in Scott Morrison email 111 00:06:05,800 --> 00:06:09,760 Speaker 3: into the search bar and then one of the deep 112 00:06:09,839 --> 00:06:10,440 Speaker 3: things that. 113 00:06:10,520 --> 00:06:15,400 Speaker 4: Oh here it is no like, no joke, it is 114 00:06:16,480 --> 00:06:17,960 Speaker 4: right here. Oh this is great. 115 00:06:18,120 --> 00:06:21,159 Speaker 3: I will be emailing him because here we go. I'm 116 00:06:21,160 --> 00:06:25,279 Speaker 3: going to send him an email. But there's a whole 117 00:06:25,320 --> 00:06:31,640 Speaker 3: government online directory for the Australian government with his email address. 118 00:06:31,720 --> 00:06:34,320 Speaker 3: It's not even that hard. I mean that was what. 119 00:06:34,440 --> 00:06:37,960 Speaker 1: Second you have detailed how this going straight to the 120 00:06:37,960 --> 00:06:42,200 Speaker 1: top strategy works with regards to Donald Trump and celebrity 121 00:06:42,240 --> 00:06:44,080 Speaker 1: Apprentice back several years ago. 122 00:06:44,160 --> 00:06:45,520 Speaker 2: So what was the story there. 123 00:06:46,640 --> 00:06:50,240 Speaker 4: That's another funny story. They're all like, really funny. 124 00:06:50,640 --> 00:06:57,320 Speaker 3: So Donald Trump's Apprentice was before he became president. The 125 00:06:57,520 --> 00:07:04,600 Speaker 3: show was the capture were spelled incorrectly, and for example, Bordeaux, 126 00:07:04,600 --> 00:07:07,520 Speaker 3: the region of France, was spelt like two animals, a 127 00:07:07,560 --> 00:07:10,880 Speaker 3: bore and a dole. And my daughter at the time 128 00:07:11,000 --> 00:07:13,400 Speaker 3: was in high school or maybe junior high school, I 129 00:07:13,400 --> 00:07:17,440 Speaker 3: don't remember what year was, and she was learning poor spelling, 130 00:07:17,720 --> 00:07:20,480 Speaker 3: and when you have a hearing loss, it's already hard enough, 131 00:07:21,160 --> 00:07:23,360 Speaker 3: and I didn't want her learning poor spelling. 132 00:07:23,760 --> 00:07:25,480 Speaker 4: Now, Donald Trump's son. 133 00:07:25,680 --> 00:07:29,000 Speaker 3: A daughter, Ivanka, went to the same private girls school 134 00:07:29,000 --> 00:07:33,840 Speaker 3: as my daughter, although she left or was reportedly asked 135 00:07:33,840 --> 00:07:39,800 Speaker 3: to leave. That's subject to many rumors, but nonetheless I 136 00:07:39,800 --> 00:07:42,680 Speaker 3: thought I would reach out as a parent from the school. 137 00:07:42,920 --> 00:07:47,680 Speaker 3: Donald Trump's assistant Rona, her daughter went to the school, 138 00:07:47,880 --> 00:07:49,680 Speaker 3: and I thought I would be able to reach out, 139 00:07:50,160 --> 00:07:53,400 Speaker 3: and so I reached out to the office, spoke to them, 140 00:07:53,720 --> 00:07:56,160 Speaker 3: and it was clear they didn't care. And in fact, 141 00:07:56,360 --> 00:07:59,520 Speaker 3: Evanka came to the school hawking her book at the 142 00:07:59,520 --> 00:08:03,200 Speaker 3: time for the school's book fair, and Ivanka didn't care 143 00:08:03,320 --> 00:08:07,840 Speaker 3: as well. I tried the production company Mark Burnett Productions, 144 00:08:08,760 --> 00:08:09,440 Speaker 3: vaiting care. 145 00:08:09,760 --> 00:08:11,240 Speaker 4: In fact, the woman who was. 146 00:08:11,200 --> 00:08:13,760 Speaker 3: In charge of overseeing the captions told me I was 147 00:08:13,800 --> 00:08:15,840 Speaker 3: stressing her out, she was too busy. 148 00:08:15,920 --> 00:08:16,960 Speaker 4: She was a single mother. 149 00:08:17,440 --> 00:08:20,120 Speaker 3: I explained to her, I was a single mother, and 150 00:08:20,120 --> 00:08:22,080 Speaker 3: I didn't really understand what being a single mother had 151 00:08:22,080 --> 00:08:27,960 Speaker 3: to do with accurate spelled captions. So right, like, that's 152 00:08:28,040 --> 00:08:30,720 Speaker 3: not an excuse to do a bad job, It's just 153 00:08:30,840 --> 00:08:31,960 Speaker 3: not and. 154 00:08:33,320 --> 00:08:34,880 Speaker 4: So I was rediculous. 155 00:08:35,040 --> 00:08:38,440 Speaker 3: I happened to be reading an article about Bob Wright 156 00:08:38,800 --> 00:08:42,600 Speaker 3: and I saw in the article that he had started 157 00:08:42,679 --> 00:08:48,640 Speaker 3: Autism Speaks because he has a grandson with autism. So 158 00:08:48,800 --> 00:08:52,080 Speaker 3: for me, that's the type of information I look for. 159 00:08:52,200 --> 00:08:54,200 Speaker 3: So I didn't hadn't even gotten to the point of 160 00:08:54,240 --> 00:08:57,720 Speaker 3: doing the Google search and looking for people in this case. 161 00:08:58,040 --> 00:09:00,160 Speaker 4: I stumbled across the article. 162 00:09:00,240 --> 00:09:04,000 Speaker 2: And Bob Brott was then chairman of Nbasay is that right? 163 00:09:04,520 --> 00:09:06,360 Speaker 4: I believe that that was it? 164 00:09:06,400 --> 00:09:08,520 Speaker 3: If the CEO of the President, I'm not your exactest 165 00:09:08,520 --> 00:09:11,160 Speaker 3: title at this point, and so I reached out to 166 00:09:11,280 --> 00:09:14,640 Speaker 3: him again using my way of getting people's phone numbers, 167 00:09:15,200 --> 00:09:16,560 Speaker 3: and I never spoke to him. 168 00:09:16,600 --> 00:09:17,960 Speaker 4: I spoke to his assistant. 169 00:09:18,520 --> 00:09:22,880 Speaker 3: But the next thing I knew, somebody contacted me and 170 00:09:22,920 --> 00:09:25,400 Speaker 3: he said, we're setting up a team and we'd like 171 00:09:25,520 --> 00:09:28,680 Speaker 3: you to help us solve this problem. Because they did, 172 00:09:28,880 --> 00:09:30,640 Speaker 3: and they said they you know, I don't remember the 173 00:09:30,640 --> 00:09:33,880 Speaker 3: exact order, but basically, they reviewed at some point to 174 00:09:33,920 --> 00:09:34,720 Speaker 3: the captions. 175 00:09:35,440 --> 00:09:36,120 Speaker 4: They were. 176 00:09:37,520 --> 00:09:41,040 Speaker 3: Shocked to see what was appearing on the screen, and 177 00:09:41,200 --> 00:09:43,640 Speaker 3: they set up a team. We worked together to figure 178 00:09:43,679 --> 00:09:47,520 Speaker 3: out how to create standards. At one point, the captioning 179 00:09:47,559 --> 00:09:51,240 Speaker 3: company that they regularly used flew me to Pittsburgh to 180 00:09:51,280 --> 00:09:54,199 Speaker 3: meet with them to understand how captions worked and how 181 00:09:54,240 --> 00:09:57,079 Speaker 3: they thought that would be helpful because I could identify 182 00:09:57,120 --> 00:10:02,000 Speaker 3: the problems, and we realized what the problem was was 183 00:10:02,040 --> 00:10:05,120 Speaker 3: that there were no standards in the contract and the 184 00:10:05,160 --> 00:10:10,840 Speaker 3: caption company at the time hadn't upgraded their software because 185 00:10:10,880 --> 00:10:14,800 Speaker 3: without standards, there was no incentive for them to spend 186 00:10:14,840 --> 00:10:19,280 Speaker 3: the money to upgrade their software, and they were hiring 187 00:10:19,320 --> 00:10:22,160 Speaker 3: the cheapest people possible to capture. It was a disaster, 188 00:10:22,400 --> 00:10:27,599 Speaker 3: and once NBC put standards into the contracts, pre recorded 189 00:10:27,840 --> 00:10:31,079 Speaker 3: programming for NBC, stopping an issue. 190 00:10:31,120 --> 00:10:32,000 Speaker 4: And also they were. 191 00:10:31,880 --> 00:10:36,640 Speaker 3: Now bidding quality captions against quality captions, like companies with 192 00:10:36,760 --> 00:10:41,640 Speaker 3: quality captions could now bid because before they were bidding 193 00:10:41,720 --> 00:10:43,960 Speaker 3: solely based on price. Because also at the time the 194 00:10:44,000 --> 00:10:47,920 Speaker 3: FCC didn't have standards. They now do this Ultimately, you know, 195 00:10:48,600 --> 00:10:54,680 Speaker 3: through other decisions and other issues helped NBC's success helped 196 00:10:54,800 --> 00:10:59,240 Speaker 3: lead the FCC to realize they could implement standards but 197 00:11:00,120 --> 00:11:02,280 Speaker 3: have gone into there if it wasn't for Bob Bright. 198 00:11:03,400 --> 00:11:06,560 Speaker 1: And so in that phone call or that email, that's 199 00:11:07,280 --> 00:11:10,040 Speaker 1: that is the initial one to that person at the top, 200 00:11:11,120 --> 00:11:14,240 Speaker 1: how are you, how are you structuring that call or email? 201 00:11:14,280 --> 00:11:17,160 Speaker 1: Because I imagine there's some credibility building to be done so 202 00:11:17,200 --> 00:11:18,840 Speaker 1: that they listened to you in the first place. 203 00:11:19,600 --> 00:11:23,720 Speaker 3: Well, in that case, I reached out based on as 204 00:11:23,800 --> 00:11:28,280 Speaker 3: like parents are grandparents care? You know, using the hook 205 00:11:28,520 --> 00:11:34,280 Speaker 3: of I know you care about your grandchild he has autism. 206 00:11:34,880 --> 00:11:37,400 Speaker 3: I care about my child who has a hearing loss. 207 00:11:37,559 --> 00:11:39,560 Speaker 3: Let me explain to you what the problem is and 208 00:11:39,600 --> 00:11:42,640 Speaker 3: why you should care too. Write from human to human. 209 00:11:43,240 --> 00:11:46,720 Speaker 3: People who start organizations like that have a strong empathy chip. 210 00:11:47,280 --> 00:11:50,920 Speaker 3: It's it's much easier to get an issue, and the 211 00:11:50,960 --> 00:11:54,840 Speaker 3: assistant who worked for him was spectacular and she got 212 00:11:54,880 --> 00:11:58,480 Speaker 3: it immediately. It was it wasn't a hard sell. And 213 00:11:58,559 --> 00:12:02,360 Speaker 3: the person who I work with at NBC Ronlina, he 214 00:12:02,640 --> 00:12:06,880 Speaker 3: was remarkable. I learned a tremendous amount working with him 215 00:12:06,880 --> 00:12:09,080 Speaker 3: and it was an incredible experience. 216 00:12:09,800 --> 00:12:11,560 Speaker 4: But people need to get it or don't. 217 00:12:11,720 --> 00:12:15,040 Speaker 3: And these were working with people with empathy chips who care. 218 00:12:15,840 --> 00:12:19,480 Speaker 3: Usually if I'm sending an email, I am trying to 219 00:12:19,520 --> 00:12:26,160 Speaker 3: find some hook that makes them care that there's a 220 00:12:26,240 --> 00:12:28,680 Speaker 3: reason neither I've done research and I know they care, 221 00:12:29,920 --> 00:12:32,440 Speaker 3: or I'm finding some reason why they. 222 00:12:32,320 --> 00:12:33,160 Speaker 4: Would want to care. 223 00:12:34,640 --> 00:12:38,199 Speaker 3: I also have now a list under my name of 224 00:12:38,280 --> 00:12:43,040 Speaker 3: all the awards I've won, so that also gives me 225 00:12:43,760 --> 00:12:47,559 Speaker 3: instant credibility and they don't have to research who this 226 00:12:47,600 --> 00:12:51,640 Speaker 3: person is. I literally, under my signature list the awards 227 00:12:51,720 --> 00:12:54,160 Speaker 3: I want. I think you've seen that when I respond 228 00:12:54,160 --> 00:12:57,160 Speaker 3: to you, I do that. It's a very efficient way 229 00:12:57,480 --> 00:13:01,079 Speaker 3: for people to assess who you are interesting. 230 00:13:01,160 --> 00:13:05,200 Speaker 1: So you're using the empathy hook within let's say the 231 00:13:05,200 --> 00:13:08,320 Speaker 1: body of the email, and then your signature is actually 232 00:13:08,320 --> 00:13:11,280 Speaker 1: the thing that builds your credibility, as opposed to opening 233 00:13:11,440 --> 00:13:13,160 Speaker 1: with hey, this is why you should trust me. 234 00:13:13,840 --> 00:13:16,640 Speaker 3: Yeah, I don't even tell them why you should trust me. 235 00:13:17,000 --> 00:13:22,360 Speaker 3: I use my signature as my credibility, and as you've seen, 236 00:13:22,400 --> 00:13:28,080 Speaker 3: it has hyperlinks to various awards, and the awards are prestigious. 237 00:13:28,240 --> 00:13:30,720 Speaker 3: I'm also going to be going to Harvard in July. 238 00:13:31,559 --> 00:13:32,440 Speaker 4: That's at the top. 239 00:13:32,880 --> 00:13:35,239 Speaker 3: When you have a list like that, it builds credibility. 240 00:13:35,280 --> 00:13:37,319 Speaker 3: But even in the beginning, when I didn't have that, 241 00:13:38,240 --> 00:13:42,000 Speaker 3: then I would my signature look different. It's evolved over 242 00:13:42,040 --> 00:13:45,520 Speaker 3: the years, right, it's much stronger now. But I might have, 243 00:13:45,800 --> 00:13:49,800 Speaker 3: let's say, in an article that quoted me, I would 244 00:13:49,840 --> 00:13:53,520 Speaker 3: list them under my signature. And as the articles got better, 245 00:13:53,920 --> 00:13:57,880 Speaker 3: I listed those and governd of the weaker articles. So 246 00:13:57,920 --> 00:14:00,840 Speaker 3: when the note Your Times profiled me, that was under 247 00:14:00,840 --> 00:14:04,200 Speaker 3: my signature, you know. And over the years it's evolved. 248 00:14:04,240 --> 00:14:08,000 Speaker 3: It's constantly making it as strong as possible. 249 00:14:08,240 --> 00:14:09,600 Speaker 4: You know, even with the awards. 250 00:14:09,640 --> 00:14:12,760 Speaker 3: As I win stronger awards, I eliminate the weaker awards 251 00:14:12,800 --> 00:14:15,199 Speaker 3: because there's a point where it's like just the gene 252 00:14:15,280 --> 00:14:17,520 Speaker 3: is too long, Right, you don't want to look upnoxious. 253 00:14:21,520 --> 00:14:24,520 Speaker 1: We will be back soon with Janis explaining her rules 254 00:14:24,560 --> 00:14:27,840 Speaker 1: for following up so that she actually gets a response. 255 00:14:28,200 --> 00:14:32,360 Speaker 1: What frequency is best and through which channel? And if 256 00:14:32,400 --> 00:14:34,600 Speaker 1: you are looking for more tips to improve the way 257 00:14:34,640 --> 00:14:37,560 Speaker 1: that you work, I write a short fortnightly newsletter that 258 00:14:37,560 --> 00:14:40,120 Speaker 1: contains three cool things that I've discovered that helped me 259 00:14:40,280 --> 00:14:43,280 Speaker 1: work better. You can sign up for that at Howiwork 260 00:14:43,360 --> 00:14:47,800 Speaker 1: dot co. That's how I Work dot co. Now you 261 00:14:47,920 --> 00:14:52,000 Speaker 1: learned an important rule from the powerbreaker and civil rights 262 00:14:52,040 --> 00:14:53,680 Speaker 1: activist Vernon Jordan. 263 00:14:54,040 --> 00:14:55,120 Speaker 2: What was that rule? 264 00:14:56,400 --> 00:14:57,520 Speaker 4: Well, he was amazing. 265 00:14:57,640 --> 00:15:02,040 Speaker 3: I was looking for his support for an appointment, and 266 00:15:02,320 --> 00:15:05,360 Speaker 3: I knew he was connected to someone in the White House, 267 00:15:05,600 --> 00:15:07,440 Speaker 3: and so I reached out to him. 268 00:15:08,120 --> 00:15:09,600 Speaker 4: And when I. 269 00:15:09,560 --> 00:15:12,640 Speaker 3: Don't receive an I don't expect always to receive a 270 00:15:12,920 --> 00:15:17,440 Speaker 3: response right away. And it took four responses with him, 271 00:15:17,720 --> 00:15:21,680 Speaker 3: and when he met me when he said he raised 272 00:15:21,680 --> 00:15:24,160 Speaker 3: this first. He said, you know, I want you to 273 00:15:24,240 --> 00:15:28,360 Speaker 3: know the reason I met you is because you follow 274 00:15:28,400 --> 00:15:31,280 Speaker 3: it up. I have a rule that I usually don't 275 00:15:31,320 --> 00:15:34,760 Speaker 3: see people or meet with them for at least unless 276 00:15:34,760 --> 00:15:38,240 Speaker 3: they contact me at least four times, because if it's 277 00:15:38,240 --> 00:15:40,360 Speaker 3: not worth your time, it's not worth my time to 278 00:15:40,400 --> 00:15:44,240 Speaker 3: meet with you. And I thought, wow, you know there's 279 00:15:44,280 --> 00:15:46,720 Speaker 3: times you wonder if that rule exists. 280 00:15:47,520 --> 00:15:49,480 Speaker 4: But he actually told me. 281 00:15:49,480 --> 00:15:54,000 Speaker 3: That, and it was one of the most invaluable lessons. 282 00:15:54,120 --> 00:15:57,240 Speaker 3: I mean it was because I realized other people may 283 00:15:57,240 --> 00:15:58,960 Speaker 3: be doing this and you know, may not be. 284 00:15:58,960 --> 00:16:00,280 Speaker 4: As overt about it. 285 00:16:01,000 --> 00:16:05,640 Speaker 3: But he was right, and I actually implemented that rule myself, like, 286 00:16:06,120 --> 00:16:08,720 Speaker 3: if people want to meet with me, I let them 287 00:16:08,760 --> 00:16:09,400 Speaker 3: follow up. 288 00:16:09,600 --> 00:16:11,840 Speaker 4: I don't because if it's not worth their time, it's 289 00:16:11,840 --> 00:16:12,600 Speaker 4: not worth my time. 290 00:16:12,640 --> 00:16:17,600 Speaker 3: And I am amazed how many people do not follow up. 291 00:16:18,200 --> 00:16:21,400 Speaker 3: I mean people always ask me my secret sauce for success. 292 00:16:22,160 --> 00:16:25,080 Speaker 3: I would say ninety nine percent of it is I 293 00:16:25,240 --> 00:16:25,920 Speaker 3: follow up. 294 00:16:26,000 --> 00:16:26,920 Speaker 4: It's that simple. 295 00:16:27,520 --> 00:16:29,600 Speaker 3: My mother is to say, you know, it's like tennis 296 00:16:29,640 --> 00:16:31,400 Speaker 3: and golf, it's only in the follow up. 297 00:16:32,360 --> 00:16:35,640 Speaker 2: And what are your rules about following up? Like there 298 00:16:35,640 --> 00:16:38,200 Speaker 2: are a certain number of times you'll do it? What's 299 00:16:38,240 --> 00:16:39,800 Speaker 2: your frequency? What does that look like? 300 00:16:40,720 --> 00:16:46,880 Speaker 3: Okay, so I have no end. 301 00:16:45,640 --> 00:16:47,840 Speaker 4: So and there. 302 00:16:47,960 --> 00:16:51,240 Speaker 3: So you know, not everybody is so happy and willing 303 00:16:51,360 --> 00:16:56,200 Speaker 3: to receive my contact, right. There are some people who 304 00:16:56,240 --> 00:17:00,120 Speaker 3: are grateful, many people who are grateful, and they're like, oh, well, 305 00:17:00,240 --> 00:17:02,360 Speaker 3: thank you for telling us that our sign is wrong 306 00:17:02,600 --> 00:17:05,960 Speaker 3: or that like we could do better. You know, it 307 00:17:06,080 --> 00:17:10,560 Speaker 3: is really actually interesting to see the differences between. 308 00:17:10,200 --> 00:17:12,120 Speaker 4: Companies and their reactions. 309 00:17:12,160 --> 00:17:15,400 Speaker 3: Some companies their goal is to always get it right 310 00:17:15,520 --> 00:17:18,840 Speaker 3: and do better, and you can see that in the 311 00:17:18,880 --> 00:17:22,399 Speaker 3: way the companies run and the culture of that company. 312 00:17:22,560 --> 00:17:25,480 Speaker 4: And then the companies that people have a bad reputation. 313 00:17:26,280 --> 00:17:29,680 Speaker 3: You see that in the reaction to my emails, right, 314 00:17:29,840 --> 00:17:34,679 Speaker 3: it's consistent. So those companies that don't follow up, and 315 00:17:34,720 --> 00:17:39,119 Speaker 3: they go well past the floor. In fact, sometimes it 316 00:17:39,119 --> 00:17:42,880 Speaker 3: could go well into the fifties, and I'll start at 317 00:17:42,880 --> 00:17:46,640 Speaker 3: some point numbering them. And you know, then there are 318 00:17:46,640 --> 00:17:49,879 Speaker 3: the companies where they just or government agencies they just 319 00:17:49,920 --> 00:17:53,560 Speaker 3: don't follow up. I mean the Trump's Apprentice was one 320 00:17:53,560 --> 00:17:55,600 Speaker 3: of them, and I sent them a phone blog. So 321 00:17:55,720 --> 00:17:57,640 Speaker 3: I maintained something called a phone blog. 322 00:17:58,680 --> 00:18:00,400 Speaker 2: Can you tell me about your phone look? 323 00:18:01,080 --> 00:18:05,400 Speaker 3: Yes, And it's been written about and it's pretty much 324 00:18:05,840 --> 00:18:10,640 Speaker 3: in the disability community. It's well known. No, and it's 325 00:18:10,680 --> 00:18:14,440 Speaker 3: actually funny at this point. So when I start a project, 326 00:18:14,520 --> 00:18:19,080 Speaker 3: I have a horrible memory, horrible and I can't remember 327 00:18:19,080 --> 00:18:20,720 Speaker 3: who I spoke to last you know, when you call 328 00:18:20,880 --> 00:18:22,680 Speaker 3: like the bank and they'll say to you, like, well, 329 00:18:22,720 --> 00:18:25,560 Speaker 3: who'd you speak to last time when you called, and 330 00:18:25,600 --> 00:18:29,440 Speaker 3: you're like, really, do you think I possibly remember that? Well, 331 00:18:29,480 --> 00:18:32,600 Speaker 3: I actually do, because I write it down. So when 332 00:18:32,640 --> 00:18:37,040 Speaker 3: I start any project, I have a phone log for 333 00:18:37,200 --> 00:18:39,399 Speaker 3: that project. And I do this, by the way, for 334 00:18:39,520 --> 00:18:41,560 Speaker 3: my bank, because I decide to my bank is keeping 335 00:18:41,640 --> 00:18:45,320 Speaker 3: track of me, I'm keeping track of them. So I 336 00:18:45,359 --> 00:18:50,119 Speaker 3: start with, let's say a project. Let's say the Trump's Apprentice, right, 337 00:18:50,160 --> 00:18:52,080 Speaker 3: and I'll say Trump's Apprentice at the hung And there 338 00:18:52,240 --> 00:18:53,720 Speaker 3: might be a point where I might break up the 339 00:18:54,640 --> 00:18:57,879 Speaker 3: log based on different companies, right, because you could have 340 00:18:58,040 --> 00:19:00,199 Speaker 3: MBC and you could have the production company me. 341 00:19:00,760 --> 00:19:03,840 Speaker 4: But in one particular instance was the. 342 00:19:03,840 --> 00:19:07,600 Speaker 3: National Parks where I was trying to fix Ellis Island 343 00:19:07,600 --> 00:19:10,960 Speaker 3: in the National Parks and fix their access for hearing 344 00:19:11,000 --> 00:19:14,240 Speaker 3: people with hearing loss. And at some point, like with 345 00:19:14,560 --> 00:19:20,040 Speaker 3: all the emails, the phone calls, the meetings in person, 346 00:19:20,520 --> 00:19:26,920 Speaker 3: this is presum I had seventeen pages of phonelocks. Wow, 347 00:19:27,160 --> 00:19:30,119 Speaker 3: now that's insane, and I will tell you it's gotten 348 00:19:30,280 --> 00:19:32,800 Speaker 3: like worse. And I just sent it again to the 349 00:19:32,800 --> 00:19:35,919 Speaker 3: new Secretary of Interio and I will now send her 350 00:19:36,040 --> 00:19:41,080 Speaker 3: this recording. So I sent the former Secretary of Interia 351 00:19:41,600 --> 00:19:44,440 Speaker 3: when my daughter was having a school trip to Ellis Island, 352 00:19:45,200 --> 00:19:49,200 Speaker 3: saying I have done all these things. And you could 353 00:19:49,200 --> 00:19:53,360 Speaker 3: say I contacted someone a lot, right, and they're like, well, 354 00:19:53,359 --> 00:19:54,040 Speaker 3: what does that mean? 355 00:19:54,160 --> 00:19:55,119 Speaker 4: Right? You need data? 356 00:19:55,920 --> 00:20:00,400 Speaker 3: So I basically am creating data by sending them a 357 00:20:00,440 --> 00:20:04,119 Speaker 3: phone law with every person I contacted, a summary of 358 00:20:04,160 --> 00:20:08,200 Speaker 3: the conversation, who I spoke with, their position, their phone number, 359 00:20:08,359 --> 00:20:12,119 Speaker 3: the date I spoke, and then what the next follow 360 00:20:12,200 --> 00:20:16,359 Speaker 3: up is, and then what happens after. And I said 361 00:20:16,359 --> 00:20:20,800 Speaker 3: that and apparent with scheduling request asking for a meeting, 362 00:20:21,520 --> 00:20:27,560 Speaker 3: and apparently the Secretary of Interior was fed by that request, 363 00:20:27,800 --> 00:20:30,560 Speaker 3: as they should be, and I received a phone call 364 00:20:31,320 --> 00:20:34,479 Speaker 3: asking for me to come to Washington, of course at 365 00:20:34,520 --> 00:20:39,800 Speaker 3: my own expense, and was asked to help write the 366 00:20:39,880 --> 00:20:43,720 Speaker 3: National Park Service guidelines as a result of that, because 367 00:20:43,760 --> 00:20:47,679 Speaker 3: it was clear there was a breakdown in what people 368 00:20:47,760 --> 00:20:50,720 Speaker 3: understood a hearing access was and what was being implemented. 369 00:20:50,800 --> 00:20:53,880 Speaker 3: And we did, and we wrote the National Park Service Guidelines. Now, 370 00:20:53,880 --> 00:20:56,879 Speaker 3: I will say, you know, through the Trump administration, things changed. 371 00:20:56,880 --> 00:20:59,719 Speaker 3: It was it became a disaster again. And things are 372 00:20:59,720 --> 00:21:03,320 Speaker 3: still It's improved dramatically, but it's not quite right. And 373 00:21:03,400 --> 00:21:07,680 Speaker 3: I recently sent the new Secretary of Interior, Secretary Haveland, 374 00:21:07,880 --> 00:21:09,879 Speaker 3: the previous phone log and said, you know, we just 375 00:21:09,880 --> 00:21:13,040 Speaker 3: went to Ellis Island and things were better but not great. 376 00:21:13,640 --> 00:21:16,520 Speaker 1: Now, with the different documents that you've got for the 377 00:21:16,560 --> 00:21:19,560 Speaker 1: different phone logs for the different projects, how do you 378 00:21:19,640 --> 00:21:23,760 Speaker 1: remember when it's time to do another round of follow ups? 379 00:21:25,040 --> 00:21:29,160 Speaker 3: I diary things on my calendar, so if I if 380 00:21:29,200 --> 00:21:32,960 Speaker 3: somebody says, like, let's speak in two weeks, it goes 381 00:21:33,000 --> 00:21:34,120 Speaker 3: on my calendar in. 382 00:21:34,119 --> 00:21:39,080 Speaker 1: Two weeks, and like just as a reminder within your 383 00:21:39,119 --> 00:21:42,399 Speaker 1: calendar software, or is there another specific strategy that you 384 00:21:42,520 --> 00:21:44,560 Speaker 1: use for documenting those reminders. 385 00:21:45,119 --> 00:21:46,480 Speaker 4: No, it's just in my calendar. 386 00:21:46,640 --> 00:21:49,840 Speaker 3: Call National Parks or email Secretary of Interior. 387 00:21:50,119 --> 00:21:54,159 Speaker 4: It's not so sophisticated, right, Like I don't have like 388 00:21:55,480 --> 00:21:56,040 Speaker 4: I keep. 389 00:21:55,880 --> 00:22:01,600 Speaker 3: It really simple, like with less of these technology things, 390 00:22:01,640 --> 00:22:04,840 Speaker 3: because to me is less about the technology and more 391 00:22:05,240 --> 00:22:07,840 Speaker 3: about spending the time getting things done. Sometimes if you 392 00:22:07,840 --> 00:22:11,800 Speaker 3: have just too many different tools, it becomes too cumbersome. 393 00:22:12,680 --> 00:22:15,560 Speaker 1: Now I know that with your to do list, you 394 00:22:16,080 --> 00:22:19,280 Speaker 1: don't just keep a to do list like most people do. 395 00:22:19,520 --> 00:22:21,720 Speaker 2: What's the other list that you keep? 396 00:22:22,840 --> 00:22:26,760 Speaker 3: I also keep a waiting for list but I use 397 00:22:26,840 --> 00:22:29,919 Speaker 3: this also for my personal issues, you know, like you know, 398 00:22:30,000 --> 00:22:31,920 Speaker 3: you charge something, you're supposed to get a credit from 399 00:22:31,920 --> 00:22:34,640 Speaker 3: your credit card, you know, for the return. 400 00:22:34,920 --> 00:22:37,960 Speaker 4: I have a department store. Now I'm waiting two weeks 401 00:22:37,960 --> 00:22:39,360 Speaker 4: for the return to hit. 402 00:22:40,520 --> 00:22:43,240 Speaker 3: I have that on my waiting for list, and if 403 00:22:43,280 --> 00:22:45,840 Speaker 3: it doesn't show up, I've been emailing them and they 404 00:22:46,000 --> 00:22:47,919 Speaker 3: promised me I was going to receive it, so okay, 405 00:22:47,960 --> 00:22:51,119 Speaker 3: for at six o'clock in New York, I haven't received it. 406 00:22:51,119 --> 00:22:52,879 Speaker 4: They promised me I would have it by five. 407 00:22:54,640 --> 00:22:57,360 Speaker 3: There will be another email today where is that credit? 408 00:22:57,760 --> 00:23:02,200 Speaker 3: And I am surprised how often stores don't follow up 409 00:23:02,520 --> 00:23:03,640 Speaker 3: on these type of things. 410 00:23:03,680 --> 00:23:06,399 Speaker 4: And I think it's become in a pandemic. 411 00:23:05,880 --> 00:23:11,240 Speaker 3: World almost like they they this is their new income sources, 412 00:23:11,400 --> 00:23:12,560 Speaker 3: not processing things. 413 00:23:12,600 --> 00:23:15,400 Speaker 4: Because I'm hearing this from other friends. So I use 414 00:23:15,440 --> 00:23:17,600 Speaker 4: this in my you know, all of these tools. 415 00:23:17,359 --> 00:23:19,359 Speaker 3: Are used in my personal life as well as my 416 00:23:19,560 --> 00:23:22,880 Speaker 3: work life, because I find if you're consistent between personal work, 417 00:23:22,880 --> 00:23:24,560 Speaker 3: it's easy to remember how to use them. 418 00:23:25,000 --> 00:23:29,560 Speaker 2: Absolutely. I like the idea of that. 419 00:23:29,680 --> 00:23:32,679 Speaker 1: Like I would imagine though, like with all the communication 420 00:23:32,720 --> 00:23:35,199 Speaker 1: that you're doing, your inbox must be very busy and 421 00:23:35,240 --> 00:23:37,800 Speaker 1: I was impressed when we were organizing this interview that 422 00:23:38,840 --> 00:23:41,960 Speaker 1: you you were very speedy with your responses, which I 423 00:23:42,000 --> 00:23:45,080 Speaker 1: appreciate it and it makes my life easier. So I'm wondering, 424 00:23:45,119 --> 00:23:47,440 Speaker 1: how how are you managing your inbox? 425 00:23:49,160 --> 00:23:54,679 Speaker 3: So I use colored flags and fileboxes, so I have 426 00:23:54,800 --> 00:23:59,480 Speaker 3: a file for every single project, right, this goes into 427 00:23:59,520 --> 00:24:01,119 Speaker 3: the podcast best project. 428 00:24:01,680 --> 00:24:03,440 Speaker 4: And then if I'm. 429 00:24:03,280 --> 00:24:06,119 Speaker 3: Waiting for some I have like one color for you know, 430 00:24:06,240 --> 00:24:11,159 Speaker 3: I'm waiting for them to respond, another color. If I'm 431 00:24:11,640 --> 00:24:14,520 Speaker 3: like in a holding pattern of I need to like 432 00:24:15,080 --> 00:24:19,199 Speaker 3: I need to do the next step, and then but 433 00:24:19,240 --> 00:24:22,200 Speaker 3: I'm like it's not quite there yet, That'll be another color. 434 00:24:22,320 --> 00:24:26,080 Speaker 4: And then I can have like different colors for specific projects. 435 00:24:26,280 --> 00:24:28,639 Speaker 3: It could even be I'm planning a trip, right and 436 00:24:28,680 --> 00:24:32,680 Speaker 3: I'm trying to keep all of the trip colors, all 437 00:24:32,720 --> 00:24:35,680 Speaker 3: of the trip emails into That'll be another color, right, 438 00:24:35,760 --> 00:24:38,320 Speaker 3: so that I could just see everything is grouped together 439 00:24:38,400 --> 00:24:41,920 Speaker 3: in my inbox. And so if I have something specific 440 00:24:42,000 --> 00:24:44,720 Speaker 3: where I'm working on, I'll assign a specific color. But 441 00:24:44,800 --> 00:24:49,560 Speaker 3: for the most part, I'm using red yellow, and then 442 00:24:49,800 --> 00:24:52,600 Speaker 3: specific projects will get or and then I have another 443 00:24:52,640 --> 00:24:54,920 Speaker 3: color for like things I want to read that I 444 00:24:54,920 --> 00:24:57,280 Speaker 3: don't have the time. You know, let's say blog posts, 445 00:24:57,920 --> 00:25:00,439 Speaker 3: I will do another color and I call those like 446 00:25:00,480 --> 00:25:03,960 Speaker 3: micro projects. When I'm between calls, I'll sit and do 447 00:25:04,440 --> 00:25:07,520 Speaker 3: the things with back color as microprojects. 448 00:25:08,280 --> 00:25:10,680 Speaker 4: Like right before this started, I was doing that. 449 00:25:10,760 --> 00:25:13,120 Speaker 3: You know, when you have like that ten minutes where 450 00:25:13,240 --> 00:25:16,960 Speaker 3: one thing ended in your podcast, let's say, or phone 451 00:25:16,960 --> 00:25:19,359 Speaker 3: call is about to start. What are you going to 452 00:25:19,440 --> 00:25:21,240 Speaker 3: do with those tenets? You can go to the bathroom, 453 00:25:21,320 --> 00:25:23,960 Speaker 3: you go on a Facebook. But instead of doing Facebook, 454 00:25:24,119 --> 00:25:26,560 Speaker 3: I do those micro projects. Might be paying a bill, 455 00:25:27,000 --> 00:25:30,240 Speaker 3: it could be reading in an article, but I have 456 00:25:30,359 --> 00:25:31,919 Speaker 3: those so they're flagged. 457 00:25:31,600 --> 00:25:35,160 Speaker 1: So I can easily find them, right and so that'll 458 00:25:35,200 --> 00:25:37,320 Speaker 1: be flagged within your in books. Or do you also 459 00:25:37,440 --> 00:25:40,560 Speaker 1: have a specific to do list that's for micro projects? 460 00:25:41,400 --> 00:25:44,800 Speaker 3: Now, micro projects don't warant a to do list. 461 00:25:44,840 --> 00:25:46,960 Speaker 4: They're like, you know, pay my bill. 462 00:25:47,240 --> 00:25:49,240 Speaker 3: You know, let's say, pay my credit card or something, 463 00:25:49,560 --> 00:25:51,520 Speaker 3: or but I do have that on my calendar and 464 00:25:51,560 --> 00:25:53,399 Speaker 3: make sure I don't miss a payment, plus remind us 465 00:25:53,440 --> 00:25:57,800 Speaker 3: with the credit card company. But they're flagged and I 466 00:25:57,920 --> 00:26:00,520 Speaker 3: just do them as they come up on my micro 467 00:26:01,800 --> 00:26:04,240 Speaker 3: you know, where I get five minutes, ten minutes here 468 00:26:04,280 --> 00:26:07,359 Speaker 3: in there, I will do that, but they're all flagged 469 00:26:07,720 --> 00:26:10,160 Speaker 3: in my inbox. And then I also, you know, when 470 00:26:10,320 --> 00:26:14,560 Speaker 3: something comes across, like I do have reminders coming through 471 00:26:14,720 --> 00:26:18,159 Speaker 3: because let's say you're emailing me and you're asking me, 472 00:26:18,960 --> 00:26:22,360 Speaker 3: can you change the date on a podcast? Right, that's 473 00:26:22,400 --> 00:26:26,399 Speaker 3: a two second email. It's just easier to respond than 474 00:26:26,440 --> 00:26:29,600 Speaker 3: make it a project. I will respond immediately, even if 475 00:26:29,640 --> 00:26:33,760 Speaker 3: I'm working on something, because it's just this way, it 476 00:26:33,760 --> 00:26:36,080 Speaker 3: doesn't become another thing in my inbox. 477 00:26:37,520 --> 00:26:41,840 Speaker 1: And so with your flag system and color coding, so 478 00:26:42,480 --> 00:26:48,480 Speaker 1: aside from color coding by projects, you're color coding by 479 00:26:49,320 --> 00:26:52,360 Speaker 1: micro projects, the ten to fifteen minute jobs. Are there 480 00:26:52,359 --> 00:26:55,760 Speaker 1: any other kinds of colors that you have codes for 481 00:26:55,920 --> 00:26:57,200 Speaker 1: to organize your inbox? 482 00:26:58,000 --> 00:27:02,960 Speaker 4: Yep, it's just you know waiting for you know, like 483 00:27:03,000 --> 00:27:03,719 Speaker 4: this yellow. 484 00:27:03,760 --> 00:27:07,439 Speaker 3: It's kind of like a to do sort of to do. 485 00:27:07,520 --> 00:27:10,439 Speaker 3: And then I have colors based on different projects. Like 486 00:27:10,520 --> 00:27:13,639 Speaker 3: let's say when I was going to Costa Rica, that 487 00:27:13,880 --> 00:27:16,840 Speaker 3: was a color. All the emails related to Costa Rica 488 00:27:17,560 --> 00:27:21,560 Speaker 3: were that color, so I could easily find them. You know, 489 00:27:21,600 --> 00:27:24,439 Speaker 3: if I'm working in a big document and I'm sending 490 00:27:24,480 --> 00:27:28,639 Speaker 3: out lots of requests for different information, I will just 491 00:27:28,680 --> 00:27:32,560 Speaker 3: assign that project to color and this way what I'm 492 00:27:32,600 --> 00:27:36,600 Speaker 3: working and I can see quickly what's coming in and 493 00:27:36,640 --> 00:27:39,960 Speaker 3: what's what I'm still waiting for. It's just a little 494 00:27:40,000 --> 00:27:40,800 Speaker 3: faster around than. 495 00:27:40,960 --> 00:27:43,159 Speaker 4: Sorting through the entire red inbox. 496 00:27:43,800 --> 00:27:45,919 Speaker 2: Oh gosh, I'm so inspired. 497 00:27:46,000 --> 00:27:49,320 Speaker 1: Like hearing all your strategies, Jettus, for people that want 498 00:27:49,400 --> 00:27:53,640 Speaker 1: to read more, consume more of what you're doing, what's 499 00:27:53,680 --> 00:27:55,520 Speaker 1: the best way for people to do that? 500 00:27:57,080 --> 00:27:57,919 Speaker 4: Three places. 501 00:27:58,080 --> 00:28:02,119 Speaker 3: My advocacy work is on jazz lins dot com, my 502 00:28:02,400 --> 00:28:06,440 Speaker 3: consulting work is hearing access dot com, and of course 503 00:28:06,480 --> 00:28:09,880 Speaker 3: on LinkedIn on Janis Linz amazing. 504 00:28:09,960 --> 00:28:13,520 Speaker 1: I will link to all that in the show notes. Janiss. 505 00:28:13,960 --> 00:28:18,720 Speaker 1: It's been absolutely fascinating hearing your strategies. I am seriously 506 00:28:19,040 --> 00:28:21,520 Speaker 1: going to be listening to this interview again and taking 507 00:28:21,600 --> 00:28:24,680 Speaker 1: copious notes about what I'm going to be implementing because 508 00:28:24,680 --> 00:28:27,359 Speaker 1: I'm feeling very inspired right now. So thank you so 509 00:28:27,520 --> 00:28:31,359 Speaker 1: much for your time. I love this chat with Janis. 510 00:28:31,359 --> 00:28:37,520 Speaker 1: She is taking productivity inefficiency to the next level, and 511 00:28:37,600 --> 00:28:40,600 Speaker 1: I loved her phone log. Although for me, I find 512 00:28:40,600 --> 00:28:46,120 Speaker 1: myself using Superhuman, which is email software to remind me 513 00:28:46,280 --> 00:28:49,479 Speaker 1: so whenever I send an email to someone and I 514 00:28:49,560 --> 00:28:51,800 Speaker 1: need to remember to follow up if they don't write 515 00:28:51,800 --> 00:28:55,760 Speaker 1: back to me, I simply program into Superhuman to have 516 00:28:55,880 --> 00:28:58,920 Speaker 1: that email bounce back into my inbox when I know 517 00:28:59,000 --> 00:29:00,920 Speaker 1: that I next need to follow up, which I. 518 00:29:00,840 --> 00:29:03,040 Speaker 2: Personally find very useful. 519 00:29:03,560 --> 00:29:06,360 Speaker 1: Now, if you are not a subscriber or follower of 520 00:29:06,440 --> 00:29:09,320 Speaker 1: How I Work, you might want to hit subscribe or 521 00:29:09,360 --> 00:29:13,160 Speaker 1: follow today, because next week I have got the CEO 522 00:29:13,360 --> 00:29:17,520 Speaker 1: of meetup dot com, David Siegel, on the show, talking 523 00:29:17,520 --> 00:29:21,320 Speaker 1: about how he managed working with the leader as chaotic 524 00:29:21,720 --> 00:29:23,640 Speaker 1: as Adam Newman, co. 525 00:29:23,600 --> 00:29:24,640 Speaker 2: Founder of we Work. 526 00:29:25,560 --> 00:29:27,360 Speaker 1: We'll be talking about a lot of other things too, 527 00:29:27,440 --> 00:29:30,920 Speaker 1: such as how David has made some of his biggest decisions. 528 00:29:31,880 --> 00:29:34,760 Speaker 1: How I Work is produced by Inventium with production support 529 00:29:34,800 --> 00:29:36,040 Speaker 1: from Dead Set Studios. 530 00:29:36,240 --> 00:29:38,040 Speaker 2: The producer for this episode. 531 00:29:37,600 --> 00:29:40,000 Speaker 1: Was Liam Riordan, and thank you to Martin Nimber, who 532 00:29:40,040 --> 00:29:42,880 Speaker 1: does the audio mix for every episode and makes everything 533 00:29:42,960 --> 00:29:43,720 Speaker 1: sound better than. 534 00:29:43,640 --> 00:29:46,120 Speaker 2: It would have otherwise. See you next time.