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Speaker 1: You know, if you've been listening to the show throughout

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Speaker 1: the week, you would have heard us speak earlier in

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Speaker 1: the week to doctor Robert Parker about the concerns with

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Speaker 1: no mobile coverage at the hospital and what it meant

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Speaker 1: trying to well do their jobs and provide care to

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Speaker 1: patients in what are life and death situations in so

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Speaker 1: many situations on a daily basis. Now joining me on

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Speaker 1: the line is the head of the AMA here in

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Speaker 1: the Northern Territory, Doctor Robert Parker. Good morning to you,

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Speaker 1: Dr Parker. We know or Telstra's regional general manager, Nick Danks,

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Speaker 1: said that they are indeed upgrading that tower in Tewe

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Speaker 1: by raising it twenty meters. He said that whenever they

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Speaker 1: perform work on the mobile sites that could impact our

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Speaker 1: customers and stakeholders, they follow strict processes to make sure

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Speaker 1: we notify them. But some of the processes were not

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Speaker 1: followed this time and for that they're sorry. They were

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Speaker 1: working very quickly to try to do everything they could

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Speaker 1: to bring the mobile site back online ahead of schedule.

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Speaker 1: How are things going from your perspective at the hospital, doctor.

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Speaker 2: Parker, Oh, things have improved slightly, Katie. It is certainly better.

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Speaker 2: I mean we can actually talk to each other by phone.

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Speaker 2: Now texting is still an issue, but certainly phone coverage

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Speaker 2: is improved.

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Speaker 1: Well, that is good to hear, doctor Parker. You must

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Speaker 1: be pleased by the sounds of it. That Tells to

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Speaker 1: have tried to bring things forward to make it happen

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Speaker 1: sooner rather than later.

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Speaker 2: Well, yeah, certainly, I'm happy. But it's a concern that

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Speaker 2: certain processes won't followed initially, and I hope that Tellstra

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Speaker 2: does she does a review about why that didn't happen,

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Speaker 2: because the potentially could have led to a life in

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Speaker 2: their situation. Hopefully we've had no those consequences from this,

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Speaker 2: but I think Tells certain needs to do internal review

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Speaker 2: about why their process is won't followed in this case

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Speaker 2: now in terms.

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Speaker 1: Of not being able to text each other yet, have

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Speaker 1: you had any word from tell Stress to whether that's

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Speaker 1: going to like how quickly that could be up online?

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Speaker 2: No, haven't had any information from them.

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Speaker 1: Well, we are going to be catching up with them

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Speaker 1: in a couple of minutes, so we'll certainly do our

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Speaker 1: best to try and find out, doctor Parker in terms

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Speaker 1: of you know, moving forward, and look, I know that

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Speaker 1: it's not often that we have these big mobile sites

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Speaker 1: sort of you know, totally upgraded. But you know what,

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Speaker 1: what do you really want to sort of be understood

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Speaker 1: for next time round?

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Speaker 2: Well, I suppose that the planning process and whatever planning

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Speaker 2: processes will miss this time, and this would be part

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Speaker 2: of a tell'stra review about why they were missed. Certainly

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Speaker 2: they learned from this experience and move on, so the

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Speaker 2: next time this happens, there's much more information and hopefully

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Speaker 2: an appreciation of the I suppose the importance of communication

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Speaker 2: within the health precinct.

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Speaker 1: Yeah, doctor Parker, in terms of I suppose for the

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Speaker 1: health department and for everybody working there as well. Has

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Speaker 1: it sort of made people realize that, you know, as

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Speaker 1: much as you don't want to that there may need

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Speaker 1: to kind of be some contingencies in place.

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Speaker 2: Well, yeah, I mean I probably have to look in

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Speaker 2: the future. I mean again, you know, a cyclone could

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Speaker 2: impact on that. I know there are a number of

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Speaker 2: satellite phones people can use, but certainly if you know

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Speaker 2: the post a cyclone and particularly the Teltra towers a

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Speaker 2: knocked over, we really have to look at continuity planned.

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Speaker 2: So that's another issue probably to discussed with the new CEO.

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Speaker 2: We had a very productive meeting with Chris the other day,

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Speaker 2: which is very good to start, which is Yeah, he's

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Speaker 2: obviously across a range of issues and we we were

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Speaker 2: you know, it was a good meeting with him, So

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Speaker 2: that's good. I've heard the discussion.

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Speaker 1: Yeah, absolutely, So just a repeat, Dr Parker, you are

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Speaker 1: now able to use your mobile phones out there again.

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Speaker 1: I mean, is that making life a bit easier? I

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Speaker 1: know there's no messaging, but is it making things a

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Speaker 1: bit easier?

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Speaker 2: It's important. Yeah, we're actually able to communicate with each other,

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Speaker 2: which again is very important for patient care. Yeah.

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Speaker 1: Oh yes, yes, spot on. Like I think to myself,

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Speaker 1: that's the way I communicate for everything basically is on

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Speaker 1: my phone these days. Yeah. Well, doctor Robert Parker, always

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Speaker 1: good to catch up, no doubt. We'll talk to you

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Speaker 1: again very soon. I know you're probably busy busy today

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Speaker 1: as always.

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Speaker 2: Okay, thanks Caddy, thank you too,