1 00:00:01,440 --> 00:00:05,080 Speaker 1: And Amanda jam Nation. What they're saying is that the 2 00:00:05,200 --> 00:00:08,360 Speaker 1: day long outage yesterday of Optics, I mean it went 3 00:00:08,400 --> 00:00:10,039 Speaker 1: out for hours and hours and hours. 4 00:00:10,080 --> 00:00:10,800 Speaker 2: What did it cost us? 5 00:00:10,880 --> 00:00:13,280 Speaker 1: They still don't know. Well, I don't know how much it's 6 00:00:13,280 --> 00:00:16,079 Speaker 1: cost us. They still don't know what really caused it. 7 00:00:16,079 --> 00:00:19,040 Speaker 1: It's wiped two billion dollars off the share price. 8 00:00:19,320 --> 00:00:20,800 Speaker 2: Whoa wow? 9 00:00:20,800 --> 00:00:25,239 Speaker 1: Two billion. The federal government is demanding answers. The Greens 10 00:00:25,239 --> 00:00:28,520 Speaker 1: are calling for a Senate inquiry. They have said Optis 11 00:00:28,560 --> 00:00:31,040 Speaker 1: has said there will be no refunds. They will reward 12 00:00:31,080 --> 00:00:33,640 Speaker 1: customers for their patients and loyalty. It's like a ten 13 00:00:33,680 --> 00:00:35,920 Speaker 1: hour outage or something, which is quite extraordinary in this 14 00:00:36,000 --> 00:00:36,560 Speaker 1: day and age. 15 00:00:36,880 --> 00:00:41,200 Speaker 2: Noticed in business now, it's just this continual growth, growth, growth, growth, growth, 16 00:00:41,240 --> 00:00:43,960 Speaker 2: and they sacked more people, so people get the sack 17 00:00:44,200 --> 00:00:46,080 Speaker 2: and they don't replace those people. And the people are 18 00:00:46,080 --> 00:00:47,960 Speaker 2: already working in the business. They're doing the work that 19 00:00:48,000 --> 00:00:50,240 Speaker 2: the other people did. Yeah, and that's what's going to happen. 20 00:00:50,479 --> 00:00:53,640 Speaker 2: It's not just Optus, it's not quite. It's radio like 21 00:00:53,760 --> 00:00:55,560 Speaker 2: radio stations I've worked at. You know, I remember the 22 00:00:55,600 --> 00:00:57,200 Speaker 2: old days. There used to be tons of people that 23 00:00:57,240 --> 00:00:58,600 Speaker 2: worked to you now. 24 00:00:58,440 --> 00:01:00,520 Speaker 1: You know, having said that if we go off, it's 25 00:01:00,520 --> 00:01:03,639 Speaker 1: not going to impact the nation like it did yesterday. 26 00:01:03,760 --> 00:01:08,319 Speaker 2: Oh hang one, Why where where people got to get 27 00:01:08,360 --> 00:01:09,120 Speaker 2: rocks out from? 28 00:01:09,120 --> 00:01:12,759 Speaker 1: But yesterday businesses couldn't process payments. Trains in Melbourne had 29 00:01:12,800 --> 00:01:15,960 Speaker 1: service disruptions. Ambulances in Victoria couldn't call people back if 30 00:01:15,959 --> 00:01:20,000 Speaker 1: they need more information. A nursing home there was an 31 00:01:20,040 --> 00:01:23,440 Speaker 1: elderly person went into kardiak arrest. The nurse had to 32 00:01:23,560 --> 00:01:26,000 Speaker 1: run out to find a jogger to say can you 33 00:01:26,160 --> 00:01:27,880 Speaker 1: use your phone to call an ambulance. 34 00:01:28,160 --> 00:01:32,360 Speaker 2: Foxy who works here, he was at home. He couldn't ring. 35 00:01:32,240 --> 00:01:34,080 Speaker 1: Up, so he had to get because he works from home. 36 00:01:34,160 --> 00:01:35,880 Speaker 2: He works from home. He had to get to a 37 00:01:35,920 --> 00:01:38,000 Speaker 2: phone booth to ring up and then he had to 38 00:01:38,040 --> 00:01:40,800 Speaker 2: come in to tell us that he couldn't come in. 39 00:01:41,280 --> 00:01:43,520 Speaker 1: We had to come into work yesterday. He had to 40 00:01:43,560 --> 00:01:46,280 Speaker 1: come as we said yesterday. One woman was alerted because 41 00:01:46,319 --> 00:01:49,760 Speaker 1: her cat was Wi Fi connected to its pet feeder, 42 00:01:50,440 --> 00:01:52,640 Speaker 1: and when the cat wasn't fed, the cat went crazy 43 00:01:52,640 --> 00:01:54,760 Speaker 1: and woke her up. One person said that they were 44 00:01:54,800 --> 00:01:56,840 Speaker 1: unable to find a bank because they couldn't use Google 45 00:01:56,880 --> 00:02:00,320 Speaker 1: on their phone. It made you realize how much we weren't. 46 00:02:00,360 --> 00:02:02,040 Speaker 1: One of our producers said she went home because she 47 00:02:02,080 --> 00:02:04,520 Speaker 1: couldn't scroll through a phone. She read a book What 48 00:02:04,840 --> 00:02:06,080 Speaker 1: was dreadful for people? 49 00:02:06,680 --> 00:02:09,360 Speaker 2: I went to the ATM and I pulled out fifty dollars. 50 00:02:09,639 --> 00:02:12,680 Speaker 2: I've been I've just been become a big fan of 51 00:02:12,680 --> 00:02:16,079 Speaker 2: the Apple wallet on my phone, you know, pay, and 52 00:02:16,160 --> 00:02:18,800 Speaker 2: I don't carry my wallet with me anymore, and I 53 00:02:18,840 --> 00:02:21,920 Speaker 2: always for years in my mobile phone cover. I've just 54 00:02:21,960 --> 00:02:24,640 Speaker 2: got a fifty dollars note to get you out of trouble, 55 00:02:24,720 --> 00:02:27,480 Speaker 2: just you know, in case something happens, I need fifty dollars. 56 00:02:27,560 --> 00:02:30,240 Speaker 2: And then over time my kids discovered whether fifty dollars 57 00:02:30,360 --> 00:02:31,800 Speaker 2: was and so I go in there and to be gone. 58 00:02:31,919 --> 00:02:35,440 Speaker 1: And also we spoke recently about how shops don't want cash. 59 00:02:36,000 --> 00:02:39,760 Speaker 1: Remember I said that at Alliance Stadium when Paul McCartney 60 00:02:39,840 --> 00:02:43,120 Speaker 1: was performing. One guy who I know of went to 61 00:02:43,160 --> 00:02:44,840 Speaker 1: buy some drinks and paid with cash. I said, we 62 00:02:44,840 --> 00:02:46,720 Speaker 1: don't take cash. She said, that's your problem. Not left 63 00:02:46,760 --> 00:02:47,359 Speaker 1: the money on the count. 64 00:02:47,480 --> 00:02:50,000 Speaker 3: We talked about this on the pop test. Cash past 65 00:02:50,040 --> 00:02:53,080 Speaker 3: the pup test, but clearly it does. We needed a 66 00:02:53,160 --> 00:02:56,720 Speaker 3: million stories in our country about how people would have 67 00:02:56,720 --> 00:02:59,639 Speaker 3: been inconvenienced. This story is very sad though the poor mum. 68 00:03:00,240 --> 00:03:01,840 Speaker 3: This yeah, an in. 69 00:03:01,800 --> 00:03:06,679 Speaker 1: The hospital dropped her mum off at Monaval Hospital and 70 00:03:06,760 --> 00:03:09,320 Speaker 1: she was assured that if her mum took a turn 71 00:03:09,360 --> 00:03:12,359 Speaker 1: for the worst, they'd call her. Her health did decline, 72 00:03:12,480 --> 00:03:16,280 Speaker 1: hospital couldn't contact her because she was with OPTAs and 73 00:03:16,360 --> 00:03:20,960 Speaker 1: she wasn't there when a mom passed. That's just one 74 00:03:21,000 --> 00:03:24,240 Speaker 1: of the stories we've heard about. That's a terrible, terrible story.