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Speaker 1: Jump Mission with Jones and Amanda song Help.

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Speaker 2: I need help, you do need help.

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Speaker 3: I've listened to you swear all morning today.

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Speaker 2: I swear. I usually I can do this stuff, but

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Speaker 2: this thing has done my.

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Speaker 3: Head in As of today, we need to have evidence

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Speaker 3: that we are double vaxed to be able to go

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Speaker 3: into restaurants, cafes, gym's, places of work. I know you've

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Speaker 3: been struggling with it, Brennan, So I thought we'd get

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Speaker 3: Hank Youngen on the phone or young and he is

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Speaker 3: the general manager of the Department of Human Services. Hank, Hello,

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Speaker 3: good morning, Good morning, Hank. You've come just in the

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Speaker 3: nick of time. So we've encouraged everyone to have their

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Speaker 3: phones at the ready and let's let's be as basic

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Speaker 3: as we can. And I'm being basic. My husband had

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Speaker 3: to do this for me because I just look at

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Speaker 3: anything and I wilt.

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Speaker 2: It's not fair, Hank, I don't have a husband.

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Speaker 3: Will be your husband today.

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Speaker 2: So Hank, we've just we've just met had dinner.

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Speaker 3: So Hank, app do we start with let's start with that.

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Speaker 2: What do we do?

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Speaker 4: Well? Well, before you download the app, there is a

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Speaker 4: step you got to take first. The very first thing

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Speaker 4: you got to do is make sure you link Medicare

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Speaker 4: services to your my Gove account. So first things first,

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Speaker 4: you've got to create a my Gove account. Once you've

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Speaker 4: got a my Go account, you go into that and

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Speaker 4: you link it to Medicare one and linking it to

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Speaker 4: Medicare is the key step in all of this. You've

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Speaker 4: got to link it to your Medicare online account. And

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Speaker 4: you do that two ways. One, you either have some

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Speaker 4: information in Malaysia your Medicare card number. We will ask

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Speaker 4: you a few questions about claiming history, and we need

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Speaker 4: to confirm your bank account details to create that Medicare account.

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Speaker 4: If you can't do that, give us a call and

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Speaker 4: we can give you a linking code. The number for

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Speaker 4: that is one eight hundred six three eight zero nine.

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Speaker 4: Now that's about the most complicated it gets. You've got

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Speaker 4: to have the Medicare account and.

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Speaker 1: So and you've got to put these banks tails in.

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Speaker 1: Because I put all the stuff in and then when

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Speaker 1: it got to the point it said what was that

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Speaker 1: how much did you pay for your last doctor's appointment?

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Speaker 1: And I got no idea what that is, so I

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Speaker 1: didn't put it in, and then it won't let me

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Speaker 1: go any further.

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Speaker 4: So now okay, okay, So in your case, and look,

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Speaker 4: I've got to say, you know, the thirteen million Australians

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Speaker 4: can't be wrong. Thirteen million Ausies have already linked their

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Speaker 4: Medicare account to my GAP. But you've now got the

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Speaker 4: option of ringing us to get a linking code. Okay,

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Speaker 4: and that'll solve your problem. You ring us on one

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Speaker 4: eight hundred six five three eight zero nine. We'll give

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Speaker 4: you a linking code which will bypass that step.

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Speaker 2: Oh good, I want that. Can you just do that

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Speaker 2: for me? Now? Can I give me a linking code?

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Speaker 4: Now?

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Speaker 3: Can I ask you this, Hank? There's been some confusion,

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Speaker 3: I think because is there more than one my gove account.

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Speaker 3: Jont was looking at the.

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Speaker 4: Right I had.

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Speaker 2: I had my gave ID. I see I have this.

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Speaker 4: Oh yeah, no, no, look ignore, ignore my gav ID.

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Speaker 4: Just create your ID for my gave at this point

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Speaker 4: in time. My gave ID is another process where you

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Speaker 4: can much more easily in the future confirmire id. Let's

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Speaker 4: not muddy the water with.

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Speaker 1: That, all right, Even though it says but you do agree, Hank,

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Speaker 1: even though it says my gve ID, you would naturally

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Speaker 1: think because When I went to the app store to

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Speaker 1: get it, it said my gave idea and I just said, oh, well,

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Speaker 1: I'll just get that.

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Speaker 4: Yeah, yeah, But look, we don't want you using an

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Speaker 4: app at this stage. At this stage where simply asking

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Speaker 4: you to create a Medicare account online.

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Speaker 3: Okay, right, So we get that app, then we link

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Speaker 3: it to Medicare, and then what happens.

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Speaker 2: You gotta put the bank details in.

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Speaker 4: Okay, so you've created will not if we give you

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Speaker 4: a linking coat. If you ring us on one eight

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Speaker 4: hundred and six fy three, eight oh nine, we'll give

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Speaker 4: you a linking coat which will enable you to buy pas.

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Speaker 2: I imagine that would you be on hold for ages?

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Speaker 4: I knew you were going to do this to me.

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Speaker 4: The average waiting time, the average waiting time last week

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Speaker 4: was between six to three minutes, three to six minutes.

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Speaker 4: But I've got to tell you today's freedom Day. It

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Speaker 4: will be a busy day, so you might have to

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Speaker 4: wait a little longer. But look one eight hundred six

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Speaker 4: fy three eight zero nine, where you get a linky coke. Now,

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Speaker 4: once you've done that, yes, now we've got your phone

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Speaker 4: in hand, and you go to the app store and

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Speaker 4: you're looking for Express plus Medicare. It's a green button

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Speaker 4: with a sort of a white highlighted doctor figure.

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Speaker 1: I've got that, yeah, that's but I can't I've got

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Speaker 1: that on the phone already, but i can't use that

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Speaker 1: because I've got to get the MyGov thing exactly.

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Speaker 4: You've got to get your Mygove and your linking cot

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Speaker 4: once and look, once you've created that account, the actual

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Speaker 4: linking of the app is the easiest thing. It's very

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Speaker 4: simple and straightforward, and that's where your digital certificate will appear,

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Speaker 4: and that's what and you can then transfer it across

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Speaker 4: to your wallet if you want to, or just use

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Speaker 4: it in your Medicare app.

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Speaker 2: Right, and that's.

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Speaker 3: What you show people as of today.

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Speaker 4: That's absolutely correct. Yep. Now the good news is as

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Speaker 4: well that we've been working with the New South Wales

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Speaker 4: government to integrate confirmation of vaccine into the services New

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Speaker 4: South Wales checking App and we're piloting they're piloting that

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Speaker 4: as we speak, and we expect that to be delivered

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Speaker 4: on the eighteenth October. And what that means is that

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Speaker 4: people will only use need to use one app, the

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Speaker 4: New south Ways check in app and Confirmation of your

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Speaker 4: vaccination will appear from then on, but in the interim

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Speaker 4: you'll have your digital certificate available through your phone app.

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Speaker 4: But the steps of this creator my Gove account, link

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Speaker 4: it to the Medicare services and if you need to,

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Speaker 4: we'll give you a linking code. Once you've done that,

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Speaker 4: download the app to your phone and then you link

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Speaker 4: that app to your online account and there's the digital certificate,

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Speaker 4: providing you've had both vaccinations.

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Speaker 3: If this is too much for some people, Hank, can

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Speaker 3: they access a paper one from the provider of the

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Speaker 3: vaccine provider?

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Speaker 4: Absolutely, you either go to the provider or if it's urgent,

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Speaker 4: you can call into one of our service centers and

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Speaker 4: we'll print one up for you. Or again use that

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Speaker 4: one eight hundred number one, eight hundred and six by

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Speaker 4: three eight zero nine. But doing it that way, of

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Speaker 4: course you've got postal delays. If you can create give

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Speaker 4: Medicare online account, you can print it from there if

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Speaker 4: you really want to, but we highly recommend your download

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Speaker 4: the smart by that.

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Speaker 2: All right, Oh, this is great.

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Speaker 1: Hang maybe and while I've got you on the line,

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Speaker 1: you just give me a new code now and then

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Speaker 1: I'll just sort this out.

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Speaker 2: Love to now. That we're now that we're married and everything.

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Speaker 4: Yeah, no, I'm not doing that till we've had our

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Speaker 4: first day.

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Speaker 2: Well, thank you you've cleared that up for me.

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Speaker 3: The HEK that was very clear. I know to some people,

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Speaker 3: including myself at cancer and like dogs barking, but this

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Speaker 3: is stuff that, as you say, once you've got those

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Speaker 3: things in place as straightforward. So we appreciate your time

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Speaker 3: this morning.

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Speaker 4: It's been great, real pleasure.

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Speaker 2: Thanks, Thank you.

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Speaker 4: Jonesy and Amanda's GA