WEBVTT - Ashy Bines Thinks You Stink 0:00:04.080 --> 0:00:07.040 Hello and welcome to Outspoken. It's your dose of the 0:00:07.040 --> 0:00:10.840 hottest influencer and pop culture news twice a week. I'm 0:00:10.920 --> 0:00:14.760 Kate Torba and coming up on today's show. Ashi Biens's 0:00:14.800 --> 0:00:18.960 Fragrance brand is slammed over its offensive marketing campaign and 0:00:19.120 --> 0:00:23.479 Victoria Devine's car park call out. But first, speculation is 0:00:23.560 --> 0:00:26.319 continuing to mount over the state of Tammy Hembro and 0:00:26.360 --> 0:00:30.600 Mattzakowski's marriage. A week after unfollowing and then re following 0:00:30.640 --> 0:00:34.519 her husband on Instagram, Tammy has continued to provide clues 0:00:34.560 --> 0:00:37.680 that the pair are fighting. Yeah, So, on Wednesday, Tammy 0:00:37.720 --> 0:00:40.839 shared a car sing along to her Instagram's story, and 0:00:41.000 --> 0:00:44.520 in it, she sang along to poison song every Rose 0:00:44.640 --> 0:00:48.559 Has Its Thorn, and she sang this lyric directly to 0:00:48.640 --> 0:01:08.200 the camera. For those who aren't across this eighties track, 0:01:08.280 --> 0:01:10.960 the song is about a rock star coming home after 0:01:11.040 --> 0:01:14.679 touring and finding his girlfriend cheating on him. So the 0:01:14.800 --> 0:01:17.840 lead singer, Bret Michaels, wrote the song after he called 0:01:17.880 --> 0:01:21.400 his girlfriend and heard another man's voice in the background. 0:01:21.440 --> 0:01:24.120 So a lot of followers are speculating this is a 0:01:24.160 --> 0:01:26.200 bit of a clue as to what has gone on. 0:01:26.200 --> 0:01:28.920 Between Matt and Tammy. Is never a good sign when 0:01:28.959 --> 0:01:32.080 someone is doing a sing along in the car because normally, 0:01:32.120 --> 0:01:35.200 when you are doing passionate singalongs, it's to a breakup song. Yeah, 0:01:35.240 --> 0:01:37.200 and in this case, she wasn't even driving in the car. 0:01:37.280 --> 0:01:40.199 This was a strategic decision to set up her camera 0:01:40.280 --> 0:01:43.119 and mind directly to this song on an Instagram story. 0:01:43.200 --> 0:01:45.120 And she did put clues out like this when she 0:01:45.360 --> 0:01:48.000 was breaking up with Matt Paul. It is very telling. 0:01:48.080 --> 0:01:51.360 And things escalated further on Saturday when fans noticed that 0:01:51.400 --> 0:01:54.960 Tammy changed her name on Instagram so ahead of Tammy 0:01:55.000 --> 0:01:57.880 and Matt's wedding. Tammy confirmed that she would be officially 0:01:58.000 --> 0:02:00.840 changing her last name to Sakowski, and a lot of 0:02:00.880 --> 0:02:03.240 followers wondered if she'd actually go through with a name 0:02:03.320 --> 0:02:06.360 change on Instagram because it could be detrimental to her brand. 0:02:06.400 --> 0:02:09.000 I mean, her profile is a lot bigger than Matt Szakowski's. 0:02:09.160 --> 0:02:11.840 There have been a lot of influencers who have kept 0:02:12.160 --> 0:02:15.320 their maiden name. I mean, Laura Henshaw is a prime example. 0:02:15.320 --> 0:02:18.320 Her husband actually took on her surname, and Zakowski isn't 0:02:18.360 --> 0:02:21.240 the easiest to spell. People also just know her as 0:02:21.280 --> 0:02:24.000 Tammy Hembros. It's her brand, yeah, and if new people 0:02:24.000 --> 0:02:25.639 are trying to find her, they're going to struggle to 0:02:25.639 --> 0:02:28.520 find her on Instagram now. After the wedding, Tammy didn't 0:02:28.560 --> 0:02:31.600 actually change her handle, but in her bio she wrote 0:02:31.680 --> 0:02:35.760 missus Zakowski with an engagement ring emoji. But on Saturday morning, 0:02:35.880 --> 0:02:40.040 she removed missus Zakowski from her bio altogether and replaced 0:02:40.040 --> 0:02:42.640 it with Tammy Hembro. I was listening to Matt's podcast 0:02:42.639 --> 0:02:44.760 the other day and he was talking about how Tammy 0:02:44.760 --> 0:02:48.040 has been going through the official channels to change her surname. 0:02:48.160 --> 0:02:51.079 So I wonder how fast she is in that process, 0:02:51.120 --> 0:02:55.200 because it's an absolute nightmare to change your name officially. 0:02:55.240 --> 0:02:57.399 I went through it two years ago and it took 0:02:57.560 --> 0:03:00.000 so long to get everything changed, like your driver's life, 0:03:00.120 --> 0:03:02.320 since your bank details. It's actually on my list of 0:03:02.320 --> 0:03:04.680 things to do this week because I've got three months 0:03:04.720 --> 0:03:06.400 before my baby's born and I want to have my 0:03:06.960 --> 0:03:09.360 name changed before I give birth so we all have 0:03:09.440 --> 0:03:12.240 the same last name. Well, you better get onto it. 0:03:12.680 --> 0:03:15.680 This is making me think that there's even more to 0:03:15.760 --> 0:03:18.240 this name change on Instagram. Clearly it's a topic of 0:03:18.280 --> 0:03:20.560 discussion in their household. At the moment, it seemed like 0:03:20.600 --> 0:03:22.880 Matt was really pushing this name change and that it's 0:03:22.919 --> 0:03:25.840 important for him to have his wife have Sakowski. It 0:03:25.880 --> 0:03:28.200 didn't take long for gossip pages to pick up on 0:03:28.280 --> 0:03:31.040 this news, and there were pages like influencer updates, are 0:03:31.120 --> 0:03:34.200 you reporting on the news? And within a few hours 0:03:34.320 --> 0:03:37.200 missus Zekowski was back in the bio. It seemed like 0:03:37.240 --> 0:03:40.320 Tammy didn't like the negative attention that it was bringing her. 0:03:40.480 --> 0:03:43.560 Then changing it back made it even more obvious that 0:03:43.640 --> 0:03:46.119 it was a thing. Yeah, because then the pages could 0:03:46.120 --> 0:03:48.120 show that the change actually did happen because they have 0:03:48.200 --> 0:03:50.960 the screenshots to prove it. Otherwise you could think, oh, 0:03:50.960 --> 0:03:53.000 maybe it wasn't actually in there to begin with. Yeah, 0:03:53.040 --> 0:03:54.400 But the fact that she was like, oh shit, I 0:03:54.400 --> 0:03:56.040 better put it back in, or Matt has seen it 0:03:56.040 --> 0:03:58.040 and said you better put it back. Despite the name 0:03:58.080 --> 0:04:01.160 being back up, Tammy and Matt spent the weekend apart. 0:04:01.240 --> 0:04:03.960 So Tammy was on this sponsored stay ca at a 0:04:04.000 --> 0:04:06.360 Gold Coast hotel with her kids, sister, and also her 0:04:06.400 --> 0:04:10.080 nieces and nephews, and he was notably absent from the trip. 0:04:10.240 --> 0:04:13.320 He hasn't posted on his stories throughout the whole weekend. 0:04:13.360 --> 0:04:15.880 He's been very quiet. In fact, he hasn't been seen 0:04:15.880 --> 0:04:19.560 on Tammy's Instagram since the unfollowed last week. Hmm, it's 0:04:19.720 --> 0:04:22.280 very interesting. I'm guessing that they'll do what they normally 0:04:22.279 --> 0:04:24.760 do and put some loved up thing and they'll patch 0:04:24.800 --> 0:04:27.440 it over again. Well, it sounds like he's still in Melbourne. 0:04:27.440 --> 0:04:29.440 I don't even know if he's back on the Gold Coast, 0:04:29.480 --> 0:04:30.680 so it's not a very good sign. 0:04:32.120 --> 0:04:34.320 Kiwi Babes, the way is officially over. 0:04:35.560 --> 0:04:38.599 Ashy Brian's fragrance brand Hideaway has been slammed fro an 0:04:38.600 --> 0:04:42.640 offensive marketing campaign that used Maori slang to celebrate the 0:04:42.640 --> 0:04:46.320 brand's launch into New Zealand. The company contacted Kiwi customers 0:04:46.360 --> 0:04:48.839 to tell them they stink and should buy their perfume. 0:04:49.200 --> 0:04:51.960 So can you tell us more? It's very bizarre. So 0:04:52.000 --> 0:04:55.719 the text message read, cheer bro, you stink like rotor 0:04:55.760 --> 0:04:58.919 arua a grab some of this Mina's perfume from the 0:04:58.960 --> 0:05:02.080 cuz around the corner. Lara reckons its choice as so 0:05:02.120 --> 0:05:05.559 hook yourself up Kiora now. There was then a link 0:05:05.680 --> 0:05:10.320 to Hideaway's website to purchase the perfume. Now around an 0:05:10.360 --> 0:05:13.440 hour and twenty minutes later, the brand followed up with 0:05:13.480 --> 0:05:16.080 a text message that said, sorry if our last message 0:05:16.120 --> 0:05:19.279 came off wrong, just Kiwi banter, We've got proud Kiwis 0:05:19.320 --> 0:05:22.920 on the team, and meant no offense, all love. So 0:05:23.120 --> 0:05:26.120 clearly people were very offended by this text message. I 0:05:26.160 --> 0:05:28.279 can see why, and to put this into perspective of 0:05:28.279 --> 0:05:31.680 how tone deaf the message was. For those unfamiliar with 0:05:31.800 --> 0:05:34.120 the Rotarua, it's a city in New Zealand that's a 0:05:34.160 --> 0:05:38.280 tourist hotspot, so it's actually situated in a volcanic region 0:05:38.360 --> 0:05:42.040 and it's renowned for its geothermal activity and Maori culture. 0:05:42.680 --> 0:05:46.040 It's also known for having a distinct sulfur smell due 0:05:46.080 --> 0:05:50.679 to the area's geothermal activity, so basically, the area releases 0:05:50.720 --> 0:05:53.240 a lot of hydrogen sulfide gas, which is known to 0:05:53.279 --> 0:05:55.599 smell like rotten eggs. I get really pissed off when 0:05:55.640 --> 0:05:58.080 brands text me because I'm almost like, who is this? 0:05:58.160 --> 0:06:01.039 And then it ends up being like Domino's. Domino sends 0:06:01.080 --> 0:06:03.600 me messages on the daily and I'm like, how do 0:06:03.680 --> 0:06:06.239 they even get my number? But to receive a text 0:06:06.240 --> 0:06:09.360 message like this, there's not only annoying but it's also offensive, 0:06:09.600 --> 0:06:12.000 like what are these marketers think? And the people who 0:06:12.040 --> 0:06:14.680 received the text message said that it wasn't really clear 0:06:14.720 --> 0:06:17.479 it was even from a brand because it was trying 0:06:17.520 --> 0:06:20.360 to pass itself off as being a legitimate text message 0:06:20.400 --> 0:06:22.040 from a friend, and then it had the link at 0:06:22.040 --> 0:06:23.960 the end, so it would have been very confusing. It 0:06:24.000 --> 0:06:26.240 was clearly their way to attract attention and get people 0:06:26.279 --> 0:06:28.600 to read further into the message and click on the link. 0:06:28.640 --> 0:06:32.080 But they've totally missed the market. Yeah, and Rotarua's mayor, 0:06:32.200 --> 0:06:35.240 Tanya Tapsle is not happy, so she weighed into the matter, 0:06:35.320 --> 0:06:38.000 saying they clearly don't have a grasp on reality as 0:06:38.080 --> 0:06:41.760 Rotorua is a beautiful place with beautiful people. That's why 0:06:41.800 --> 0:06:44.320 we get up to three million visitors a year. She 0:06:44.560 --> 0:06:48.000 also said it was unbelievably unfortunate that Ashy and her 0:06:48.040 --> 0:06:51.479 team in Australia thought that this message was acceptable. She 0:06:51.520 --> 0:06:53.800 went on to say, whoever thought the marketing text you 0:06:53.880 --> 0:06:56.120 sent out to New Zealand as mocking our slang would 0:06:56.120 --> 0:06:58.800 go down well as an Australian company missed the mark 0:06:58.920 --> 0:07:02.160 big time. Now the follow up text message from Hideaway 0:07:02.240 --> 0:07:05.920 did absolutely nothing to squash the avalanche of online complaints. 0:07:06.240 --> 0:07:08.680 One person wrote what the hell did you just text me? 0:07:08.960 --> 0:07:11.120 Whilst another said I've just got the eke from your 0:07:11.160 --> 0:07:14.960 text and the dismissal text following just KeyWe banter. Another 0:07:15.000 --> 0:07:17.320 said I came across this company a few days ago 0:07:17.440 --> 0:07:20.560 and that text was the first communication I had received, 0:07:20.680 --> 0:07:22.920 So I guess the marketing team is taking notes from 0:07:22.920 --> 0:07:26.920 the how to Lose Customer's handbook. Someone else wrote wild 0:07:26.960 --> 0:07:30.520 marketing strategy offending every New Zealand woman. It's giving mean 0:07:30.560 --> 0:07:33.560 girl energy and a big nope from a former customer. 0:07:33.920 --> 0:07:37.760 There were some customers who defended Hideaway. One wrote, as 0:07:37.760 --> 0:07:40.160 a keyw girl, just ignore these hate comments. Your stuff 0:07:40.240 --> 0:07:42.280 is so nice. I just ordered two body miss and 0:07:42.360 --> 0:07:45.680 one perfume. Another said when did people get offended so easily? 0:07:45.760 --> 0:07:49.560 You can't breathe anymore without offending someone now. Hideaway are 0:07:49.640 --> 0:07:52.160 yet to put out a public apology, but their social 0:07:52.240 --> 0:07:55.680 media team responded individually to some of the comments, so 0:07:55.800 --> 0:07:58.800 on Friday they wrote to a disgruntled customer, we are 0:07:58.800 --> 0:08:01.520 truly sorry for any hurt or offense we have caused. 0:08:01.840 --> 0:08:04.520 Our attention was never to be insensitive, but we now 0:08:04.600 --> 0:08:07.400 recognize that our message came across in a way that 0:08:07.480 --> 0:08:11.360 was very inappropriate. This was written as lighthearted banter by 0:08:11.360 --> 0:08:13.880 one of our key WE team members, but upon reflection, 0:08:14.040 --> 0:08:16.880 we can see how it has been received differently. Your 0:08:16.880 --> 0:08:20.160 feelings are completely valid and we take full responsibility for 0:08:20.240 --> 0:08:23.440 our words. We're taking this as an opportunity to reflect 0:08:23.480 --> 0:08:26.960 and do better moving forward. Now. The brand tried to 0:08:27.120 --> 0:08:29.640 clear Ashy of any wrongdoing. They wrote as she did 0:08:29.680 --> 0:08:32.560 not approve this message she was away for her podcast, 0:08:32.720 --> 0:08:36.000 but by Saturday night, the post containing the comments was 0:08:36.040 --> 0:08:39.640 deleted from Hardaway social media account, and ash Bines was 0:08:39.720 --> 0:08:42.880 also ignoring the backlash on her own Instagram channel and 0:08:43.000 --> 0:08:45.959 instead was spooking the fragrances. This is what she said. 0:08:46.760 --> 0:08:48.079 By I didn't jump on yesterdays. 0:08:48.120 --> 0:08:51.600 Tell you guys that our perfume has finally launched in 0:08:51.640 --> 0:08:53.880 New Zealand, So you guys know we've had our body 0:08:53.920 --> 0:08:55.480 miss available in New Zealand. 0:08:55.640 --> 0:08:59.200 Which is that this is Vanilla's a live Yes, this 0:08:59.360 --> 0:09:00.440 is Honestly, this. 0:09:00.400 --> 0:09:03.600 Is my favorite line. It's so nice. Flack Essence was 0:09:03.600 --> 0:09:06.760 a number one seller. Now Vanilla's Light is It's the 0:09:06.760 --> 0:09:07.400 best that these. 0:09:07.240 --> 0:09:10.800 Are available for aqubbabes I will leave a swipe up 0:09:10.840 --> 0:09:11.920 link or link on the screen. 0:09:13.320 --> 0:09:14.800 I just feel like she was trying to stick her 0:09:14.800 --> 0:09:16.880 head in the sand, particularly when she kept saying ki 0:09:16.960 --> 0:09:19.960 we babes, Like you've literally just offended all these women 0:09:20.000 --> 0:09:22.960 by saying you stink and using all of this Maori slang, 0:09:23.080 --> 0:09:26.760 like you're stereotyping this whole nation. And then you're like, oh, cool, 0:09:26.760 --> 0:09:28.920 swipe up and buy my product? Is it this week 0:09:28.960 --> 0:09:31.400 to say? Oh? Because as she was recording a podcast, 0:09:31.480 --> 0:09:33.960 she had no idea about this huge marketing campaign. I 0:09:33.960 --> 0:09:35.559 think that's a bit fishy. I think she would have 0:09:35.840 --> 0:09:38.280 been well aware of the marketing tactics they were doing, 0:09:38.320 --> 0:09:40.640 particularly because they're trying to get into New Zealand. Well, 0:09:40.679 --> 0:09:43.719 it was the product's launch into New Zealand, and as 0:09:43.720 --> 0:09:46.320 she Bindes is not only the co founder of Hideaway 0:09:46.360 --> 0:09:49.480 alongside her husband Steve, but she's the creative director. So 0:09:49.520 --> 0:09:52.640 you're telling me that the creative director doesn't sign off 0:09:52.640 --> 0:09:54.959 on a campaign when you're launching a product into a 0:09:55.000 --> 0:09:57.680 new country. Her face was all over the marketing like 0:09:57.760 --> 0:10:01.439 that is bullshit? Did her husband Steve it? Well, apparently 0:10:01.559 --> 0:10:03.839 it's only more recently that as she has been more 0:10:03.880 --> 0:10:07.200 hands on with Hideaway. Before it was kind of Steve's baby, 0:10:08.040 --> 0:10:10.400 so it is a bit awkward that now she's more involved. 0:10:10.440 --> 0:10:12.839 These things are happening because now that she's gotten rid 0:10:12.840 --> 0:10:16.840 of Baseline, Hideaway is her focus alongside her podcast, and 0:10:16.880 --> 0:10:18.880 she came out and said that the podcast isn't actually 0:10:18.920 --> 0:10:21.320 making much money, but she finds it really enjoyable. I 0:10:21.360 --> 0:10:23.559 just wish she would take responsibility for this. I think 0:10:23.600 --> 0:10:25.400 it looks worse to say that you're not across your 0:10:25.400 --> 0:10:28.560 business and don't know the key marketing strategies you're implementing 0:10:28.559 --> 0:10:31.520 when you're launching into another country, and it just looks 0:10:31.559 --> 0:10:34.040 like you're trying to distance yourself from your own brand. 0:10:34.120 --> 0:10:37.080 I also thought it was a pretty poor excuse to say, oh, 0:10:37.120 --> 0:10:39.400 we actually have kei we team members, so it was 0:10:39.440 --> 0:10:42.079 okay that we wrote that ash Bindes may have been 0:10:42.080 --> 0:10:44.360 born in New Zealand and a social media manager is 0:10:44.400 --> 0:10:47.640 also a keiw but neither of them are Maori. So 0:10:47.720 --> 0:10:51.960 it seems really inappropriate to appropriate slang into that text message. 0:10:52.080 --> 0:10:54.640 And also for the text message to say you stink 0:10:54.800 --> 0:10:57.520 That is just such a bizarre argument. It's like an 0:10:57.520 --> 0:11:00.280 Australian brand saying Oh, we've got Aussie's on the team, 0:11:00.400 --> 0:11:04.400 so we can mock aboriginal slang. Sorry, that doesn't fly. No, 0:11:04.520 --> 0:11:08.079 it does not fly. I saw someone compare the approach 0:11:08.280 --> 0:11:11.840 to if a gym sound out a text message saying hey, Fatty, 0:11:11.920 --> 0:11:14.800 come and join us. I mean, it's not bad enough 0:11:15.080 --> 0:11:18.880 that they were racially stereotyping people, but why would a 0:11:18.920 --> 0:11:23.480 fragrance company try and attract clients by telling them that 0:11:23.559 --> 0:11:26.440 they stink. It's a very strange marketing tactic, because to me, 0:11:26.559 --> 0:11:30.079 perfume is about aspiration. That's why there's so many celebrities 0:11:30.080 --> 0:11:32.000 who are the face of perfumes, because you think I 0:11:32.040 --> 0:11:35.000 want to smell like this celebrity, or I really like 0:11:35.559 --> 0:11:38.520 this fruity sense, not to mask an odor. It's more 0:11:38.600 --> 0:11:41.280 to smell note. But they're really playing on insecurity. I 0:11:41.280 --> 0:11:44.120 mean I feel like that's more marketing for a deodorant brand, 0:11:44.120 --> 0:11:47.200 not a perfume brand. Yeah, exactly. And I was just thinking, 0:11:47.360 --> 0:11:50.400 how did this marketing campaign pass through so many hands 0:11:50.640 --> 0:11:53.440 without someone flagging this as an issue? Oh come on, 0:11:53.520 --> 0:11:56.080 Kate as she was recording a podcast one day, so 0:11:56.160 --> 0:11:58.760 she wasn't across this marketing campaign. There's clearly been weeks 0:11:58.760 --> 0:12:01.120 in the words yeah, I mean ironically, it seems like 0:12:01.160 --> 0:12:03.559 a lot of Hydaway's customers didn't even realize that as 0:12:03.600 --> 0:12:06.000 she was connected to the brand, and that's actually put 0:12:06.000 --> 0:12:07.200 off a lot of people. 0:12:07.240 --> 0:12:11.280 Now, what are you talking about? Your teaching me a lesson? 0:12:12.200 --> 0:12:15.480 She's on the Money podcast host Victoria Devine has landed 0:12:15.480 --> 0:12:18.520 herself in hot water with staff at a Genesis dealership 0:12:18.720 --> 0:12:22.480 after mistakenly parking in an area reserved for staff. The 0:12:22.520 --> 0:12:26.199 former financial advisor captured the hostile exchange on her Instagram 0:12:26.240 --> 0:12:29.760 story as staff set out to supposedly teach her a lesson. 0:12:30.200 --> 0:12:33.120 So pow did this all unfold? Well? On Friday morning, 0:12:33.280 --> 0:12:36.880 Victoria and her personal assistant Zara were out running some 0:12:37.200 --> 0:12:39.840 errands and from what I've pieced together, they were at 0:12:39.840 --> 0:12:43.880 a Melbourne shopping in porium which houses a Genesis showroom. Now, 0:12:43.920 --> 0:12:46.640 Victoria said she was in a rush and accidentally parked 0:12:46.640 --> 0:12:50.200 her car in a bay reserve strictly for Genesis staff, 0:12:50.480 --> 0:12:53.200 and when she returned to her car, Victoria discovered that 0:12:53.240 --> 0:12:56.520 she had been double parked by a very unhappy Genesis 0:12:56.559 --> 0:13:00.079 staff member who the park is normally reserved for. I 0:13:00.120 --> 0:13:02.360 want to point out that Victoria does not drive a Genesis. 0:13:02.360 --> 0:13:04.320 I feel like this fact is integral to the story 0:13:04.400 --> 0:13:07.320 because when I saw her stories popping up, I was 0:13:07.360 --> 0:13:10.960 really confused. I assumed that she drove a Genesis and 0:13:11.000 --> 0:13:13.480 that she was dropping a car off for a service 0:13:14.040 --> 0:13:16.560 or to meet with the team. However, she was just 0:13:16.600 --> 0:13:19.760 at the shopping center where the dealership is based, running 0:13:19.840 --> 0:13:22.720 other errands. She actually drives a Porsche, so staff would 0:13:22.720 --> 0:13:25.800 have quickly realized the car was out of place, particularly 0:13:25.840 --> 0:13:28.640 a Porsche, because I remember when Toby Pierce used to 0:13:28.679 --> 0:13:31.840 live in Adelaide, Kayla Assinas's business partner and her ex 0:13:31.880 --> 0:13:36.160 fiance baby Daddy Rachel Dilon's new husband. He used to 0:13:36.800 --> 0:13:40.240 appear on an Instagram account called shit Adelaide because he 0:13:40.320 --> 0:13:43.640 would park his very expensive sports car across like two 0:13:43.720 --> 0:13:47.199 parks or in disabled parking areas, and it was very 0:13:47.200 --> 0:13:50.600 obvious who it was because he had a custom number plate. 0:13:50.600 --> 0:13:52.720 Did it say Toby or yeah it was a biased 0:13:52.760 --> 0:13:55.320 or something along those lines. In this case, I feel 0:13:55.320 --> 0:13:57.720 like the Genesis staff members would have seen this Porsche 0:13:57.760 --> 0:14:01.120 and thought, fuck you, who's this? In titled person has 0:14:01.200 --> 0:14:03.640 just parked here, oh and thinks at their time is 0:14:03.679 --> 0:14:05.640 more important than everyone else. I'm not saying that that 0:14:05.720 --> 0:14:09.280 is the case with Victoria, but there's a general assumption 0:14:09.360 --> 0:14:11.880 when you see a very flash car as to who 0:14:11.960 --> 0:14:15.239 was driving and what their personality is like. I definitely 0:14:15.280 --> 0:14:18.120 think that is the case. I think the car being 0:14:18.160 --> 0:14:21.440 a Porsche would have particularly pissed off the staff members. Now, 0:14:21.440 --> 0:14:24.240 after discovering that her car had been boxed in, Victoria 0:14:24.320 --> 0:14:26.720 said that she went into the dealership and apologized for 0:14:26.760 --> 0:14:29.760 the mishap and asked if they could please move the car. 0:14:30.280 --> 0:14:33.040 She says a Genesis staff member claimed he didn't have 0:14:33.080 --> 0:14:35.320 the keys to move the car and refused to call 0:14:35.360 --> 0:14:37.800 his colleague who had blocked her in, as he didn't 0:14:37.800 --> 0:14:40.560 want to interrupt him with a customer. He then allegedly 0:14:40.560 --> 0:14:43.320 told Victoria that he was trying to teach her a lesson. 0:14:43.520 --> 0:14:43.680 Now. 0:14:43.720 --> 0:14:48.120 Following this exchange, Victoria immediately took to her Instagram story 0:14:48.280 --> 0:14:51.800 slamming Genesis to her eighty five thousand followers, and she 0:14:51.920 --> 0:14:56.080 made sure to tag the luxury car brand in multiple posts. Now, 0:14:56.080 --> 0:14:59.080 the first post was a selfie in the showroom saying, 0:14:59.320 --> 0:15:02.280 who works at you, Genesis Australia. I accidentally parked in 0:15:02.320 --> 0:15:05.240 one of their car spots because it wasn't clearly marked 0:15:05.560 --> 0:15:07.880 in brackets. Yes, I should have double checked, but I 0:15:07.960 --> 0:15:10.560 was in a rush, and the guy at this dealership 0:15:10.640 --> 0:15:12.880 is low key, really rude and has parked me in 0:15:12.920 --> 0:15:15.360 and won't call the person who moved the car, and 0:15:15.400 --> 0:15:17.320 I just want to get out of their spot. So 0:15:17.360 --> 0:15:19.400 we are just standing in the showroom because he said 0:15:19.400 --> 0:15:22.800 he can't do anything now. Victoria followed it up by 0:15:22.880 --> 0:15:25.320 joking that if anyone wants to buy a Genesis, they're 0:15:25.320 --> 0:15:28.480 on full display currently, or her followers can check out 0:15:28.480 --> 0:15:31.040 the one that has double parked her in now. She 0:15:31.120 --> 0:15:33.760 clearly was not impressed, and she continued saying that the 0:15:33.840 --> 0:15:36.760 behavior was petty and reminded her audience that this was 0:15:36.760 --> 0:15:39.560 a business acting in this way, not a person. She 0:15:39.640 --> 0:15:43.040 seemed particularly miffed by the Genesis staff member, saying that 0:15:43.120 --> 0:15:46.080 they were teaching her a lesson, like. 0:15:46.400 --> 0:15:48.840 What are you talking about? Your teaching me a lesson? 0:15:48.960 --> 0:15:52.200 Are you my mother? Like I get that I'm being 0:15:52.240 --> 0:15:52.960 taught a lesson. 0:15:53.120 --> 0:15:56.200 And in the general public, you might have gone in 0:15:56.360 --> 0:15:58.920 and double parked someone for the day and be like, 0:15:59.080 --> 0:16:01.520 not my circus, not my monkeys. But this is a business, 0:16:01.960 --> 0:16:04.760 and yes, those car parks were reserved, but there were 0:16:04.840 --> 0:16:10.680 multiple empty ones as well, and reserved for what reserved 0:16:10.680 --> 0:16:11.440 for them to park? 0:16:11.520 --> 0:16:12.960 Is it reserved for customers? 0:16:13.880 --> 0:16:17.480 I was surprised how quickly Victoria tagged Genesis in her post. 0:16:17.800 --> 0:16:20.440 It was almost like, I'm really important. I've got a 0:16:20.440 --> 0:16:22.800 big social media following, so you better move this car. 0:16:22.960 --> 0:16:25.520 I'm going to cause trouble for your brand. In her defense, though, 0:16:25.560 --> 0:16:28.120 maybe she felt trapped and like that was the only 0:16:28.360 --> 0:16:31.920 solution to the problem. I mean, she's gone up and apologized, 0:16:32.240 --> 0:16:34.280 She's told them that she needs to leave. She clearly 0:16:34.280 --> 0:16:36.720 had to get back to work. She probably had meetings 0:16:36.760 --> 0:16:40.280 going on, and the person flat out refused to help her, 0:16:40.360 --> 0:16:42.160 so she thought, well, I'm going to take this matter 0:16:42.200 --> 0:16:43.360 into my own hands. 0:16:43.520 --> 0:16:43.760 Yeah. 0:16:43.800 --> 0:16:46.480 Well, despite the social media call out, the dealership kept 0:16:46.560 --> 0:16:49.960 Victoria and her personal assistant waiting, and Victoria did a 0:16:50.080 --> 0:16:52.400 number of check ins on her story to let her 0:16:52.400 --> 0:16:55.760 followers know that she was still waiting. After waiting for 0:16:55.880 --> 0:16:57.840 over an hour, Victoria said. 0:16:57.600 --> 0:17:01.560 This, Sorry, Sarah, are we still here? 0:17:02.320 --> 0:17:02.480 Oh? 0:17:02.600 --> 0:17:04.960 This is so nice. I really like it. This is 0:17:05.000 --> 0:17:09.639 our second home that were confined too. It's giving illegal confinement. 0:17:09.720 --> 0:17:12.880 I'm not sure about that, but like maybe a little 0:17:12.920 --> 0:17:14.920 bit like that. 0:17:16.680 --> 0:17:21.320 Seriously, it's a pretty big call to say it's a 0:17:21.400 --> 0:17:24.040 legal confinement, but I guess that's how she was feeling. 0:17:24.119 --> 0:17:26.840 She clearly felt trapped. But the thing is, it's like, 0:17:27.080 --> 0:17:30.800 don't park in someone else's park. I mean, she's lucky 0:17:30.800 --> 0:17:33.760 that this person worked at Genesis and she could find them. 0:17:34.200 --> 0:17:36.920 If you parked in a reserve spot in a shopping 0:17:36.960 --> 0:17:39.119 center and the person then parked you in and then 0:17:39.160 --> 0:17:42.200 went shopping and you had nowhere to find them, you'd 0:17:42.240 --> 0:17:46.040 be sitting in your car, probably for a couple more hours. Yeah. Well, 0:17:46.119 --> 0:17:49.000 whilst Victoria was left waiting, she decided to call in 0:17:49.080 --> 0:17:52.800 the big gun. So she contacted Genesis's head office and 0:17:52.880 --> 0:17:56.080 alerted them to what was going down. I'm really surprised 0:17:56.080 --> 0:18:00.880 whoever runs Genesis social media hadn't already sounded them, because 0:18:01.119 --> 0:18:03.720 Victoria was tagging them in so many posts and this 0:18:03.840 --> 0:18:07.120 was over an hour period. Now, Victoria said, the team 0:18:07.200 --> 0:18:10.399 at head office were mortified and apologized, saying that this 0:18:10.480 --> 0:18:13.600 behavior was not part of their policy. It's quite clear 0:18:13.600 --> 0:18:16.400 that the head office then rang the dealership and directed 0:18:16.400 --> 0:18:19.919 them to move the car immediately. So after waiting for 0:18:20.000 --> 0:18:23.560 over an hour. Victoria and her assistant Zara, finally returned 0:18:23.560 --> 0:18:26.800 to the car, but the drama didn't stop there, so 0:18:27.040 --> 0:18:30.480 Victoria decided to show her followers exactly where she was parked, 0:18:30.480 --> 0:18:34.840 which I feel actually weakened her case because the reserve 0:18:34.960 --> 0:18:38.959 sign honestly couldn't be any bigger. There were giant letters 0:18:38.960 --> 0:18:42.400 spelling out reserved across multiple parks, and there was even 0:18:42.440 --> 0:18:44.760 a sign that said if you park here, you will 0:18:44.760 --> 0:18:46.919 get told. So I think she was actually lucky that 0:18:46.960 --> 0:18:50.120 she didn't get told. She did call herself a dufus 0:18:50.160 --> 0:18:52.359 in the post and said, yes, it says in giant 0:18:52.440 --> 0:18:54.600 letters that it's reserved, but I didn't see it as 0:18:54.640 --> 0:18:57.560 I was in a rush. Here's more of what she said, 0:18:58.760 --> 0:18:59.600 So I thought it. 0:18:59.520 --> 0:19:01.159 Was on that one, not on this one. And I 0:19:01.240 --> 0:19:01.800 know that there's like. 0:19:01.800 --> 0:19:06.199 A big reserve thing, but who would have known that 0:19:06.280 --> 0:19:09.280 they would do that, like actually insane, And then they 0:19:09.320 --> 0:19:11.760 doubled down on it, so like I called head office 0:19:12.119 --> 0:19:16.119 to get them to move, And this other girl is 0:19:16.200 --> 0:19:18.080 down here now, and I think she was here the 0:19:18.119 --> 0:19:19.960 whole time, Like I think they were both here the 0:19:20.000 --> 0:19:22.160 whole time, because like they were like, oh, no, we've 0:19:22.160 --> 0:19:22.640 been here. 0:19:22.680 --> 0:19:24.359 We saw you doing X, Y and Z. 0:19:25.760 --> 0:19:28.879 As you can hear. Whilst Victoria was filming, a Genesis 0:19:28.880 --> 0:19:32.240 staff member was keeping a very watchful eye over her 0:19:32.320 --> 0:19:35.760 because instead of leaving immediately, which is what I would 0:19:35.760 --> 0:19:38.600 have done, particularly if I was in a rush, Victoria 0:19:38.680 --> 0:19:41.560 and Zara decided to sit in the car, which was 0:19:41.600 --> 0:19:45.000 still in the reserve park, and Victoria continued to upload 0:19:45.000 --> 0:19:48.320 her social media posts about the run in. But wasn't 0:19:48.320 --> 0:19:50.600 the person wanting their park back. Wasn't in the case 0:19:50.640 --> 0:19:52.680 of I'm going to pull out and then you get out, 0:19:52.680 --> 0:19:54.640 and then I'll go back into my reserve park. Yeah, 0:19:54.640 --> 0:19:57.080 and clearly the team at that Genesis dealership were probably 0:19:57.080 --> 0:20:00.800 copying an absolute ear bashing from head office their behavior, 0:20:01.119 --> 0:20:03.560