1
00:00:04,080 --> 00:00:07,040
Speaker 1: Hello and welcome to Outspoken. It's your dose of the

2
00:00:07,040 --> 00:00:10,840
Speaker 1: hottest influencer and pop culture news twice a week. I'm

3
00:00:10,920 --> 00:00:14,760
Speaker 1: Kate Torba and coming up on today's show. Ashi Biens's

4
00:00:14,800 --> 00:00:18,960
Speaker 1: Fragrance brand is slammed over its offensive marketing campaign and

5
00:00:19,120 --> 00:00:23,479
Speaker 1: Victoria Devine's car park call out. But first, speculation is

6
00:00:23,560 --> 00:00:26,319
Speaker 1: continuing to mount over the state of Tammy Hembro and

7
00:00:26,360 --> 00:00:30,600
Speaker 1: Mattzakowski's marriage. A week after unfollowing and then re following

8
00:00:30,640 --> 00:00:34,519
Speaker 1: her husband on Instagram, Tammy has continued to provide clues

9
00:00:34,560 --> 00:00:37,680
Speaker 1: that the pair are fighting. Yeah, So, on Wednesday, Tammy

10
00:00:37,720 --> 00:00:40,839
Speaker 1: shared a car sing along to her Instagram's story, and

11
00:00:41,000 --> 00:00:44,520
Speaker 1: in it, she sang along to poison song every Rose

12
00:00:44,640 --> 00:00:48,559
Speaker 1: Has Its Thorn, and she sang this lyric directly to

13
00:00:48,640 --> 00:01:08,200
Speaker 1: the camera. For those who aren't across this eighties track,

14
00:01:08,280 --> 00:01:10,960
Speaker 1: the song is about a rock star coming home after

15
00:01:11,040 --> 00:01:14,679
Speaker 1: touring and finding his girlfriend cheating on him. So the

16
00:01:14,800 --> 00:01:17,840
Speaker 1: lead singer, Bret Michaels, wrote the song after he called

17
00:01:17,880 --> 00:01:21,400
Speaker 1: his girlfriend and heard another man's voice in the background.

18
00:01:21,440 --> 00:01:24,120
Speaker 1: So a lot of followers are speculating this is a

19
00:01:24,160 --> 00:01:26,200
Speaker 1: bit of a clue as to what has gone on.

20
00:01:26,200 --> 00:01:28,920
Speaker 1: Between Matt and Tammy. Is never a good sign when

21
00:01:28,959 --> 00:01:32,080
Speaker 1: someone is doing a sing along in the car because normally,

22
00:01:32,120 --> 00:01:35,200
Speaker 1: when you are doing passionate singalongs, it's to a breakup song. Yeah,

23
00:01:35,240 --> 00:01:37,200
Speaker 1: and in this case, she wasn't even driving in the car.

24
00:01:37,280 --> 00:01:40,199
Speaker 1: This was a strategic decision to set up her camera

25
00:01:40,280 --> 00:01:43,119
Speaker 1: and mind directly to this song on an Instagram story.

26
00:01:43,200 --> 00:01:45,120
Speaker 1: And she did put clues out like this when she

27
00:01:45,360 --> 00:01:48,000
Speaker 1: was breaking up with Matt Paul. It is very telling.

28
00:01:48,080 --> 00:01:51,360
Speaker 1: And things escalated further on Saturday when fans noticed that

29
00:01:51,400 --> 00:01:54,960
Speaker 1: Tammy changed her name on Instagram so ahead of Tammy

30
00:01:55,000 --> 00:01:57,880
Speaker 1: and Matt's wedding. Tammy confirmed that she would be officially

31
00:01:58,000 --> 00:02:00,840
Speaker 1: changing her last name to Sakowski, and a lot of

32
00:02:00,880 --> 00:02:03,240
Speaker 1: followers wondered if she'd actually go through with a name

33
00:02:03,320 --> 00:02:06,360
Speaker 1: change on Instagram because it could be detrimental to her brand.

34
00:02:06,400 --> 00:02:09,000
Speaker 1: I mean, her profile is a lot bigger than Matt Szakowski's.

35
00:02:09,160 --> 00:02:11,840
Speaker 1: There have been a lot of influencers who have kept

36
00:02:12,160 --> 00:02:15,320
Speaker 1: their maiden name. I mean, Laura Henshaw is a prime example.

37
00:02:15,320 --> 00:02:18,320
Speaker 1: Her husband actually took on her surname, and Zakowski isn't

38
00:02:18,360 --> 00:02:21,240
Speaker 1: the easiest to spell. People also just know her as

39
00:02:21,280 --> 00:02:24,000
Speaker 1: Tammy Hembros. It's her brand, yeah, and if new people

40
00:02:24,000 --> 00:02:25,639
Speaker 1: are trying to find her, they're going to struggle to

41
00:02:25,639 --> 00:02:28,520
Speaker 1: find her on Instagram now. After the wedding, Tammy didn't

42
00:02:28,560 --> 00:02:31,600
Speaker 1: actually change her handle, but in her bio she wrote

43
00:02:31,680 --> 00:02:35,760
Speaker 1: missus Zakowski with an engagement ring emoji. But on Saturday morning,

44
00:02:35,880 --> 00:02:40,040
Speaker 1: she removed missus Zakowski from her bio altogether and replaced

45
00:02:40,040 --> 00:02:42,640
Speaker 1: it with Tammy Hembro. I was listening to Matt's podcast

46
00:02:42,639 --> 00:02:44,760
Speaker 1: the other day and he was talking about how Tammy

47
00:02:44,760 --> 00:02:48,040
Speaker 1: has been going through the official channels to change her surname.

48
00:02:48,160 --> 00:02:51,079
Speaker 1: So I wonder how fast she is in that process,

49
00:02:51,120 --> 00:02:55,200
Speaker 1: because it's an absolute nightmare to change your name officially.

50
00:02:55,240 --> 00:02:57,399
Speaker 1: I went through it two years ago and it took

51
00:02:57,560 --> 00:03:00,000
Speaker 1: so long to get everything changed, like your driver's life,

52
00:03:00,120 --> 00:03:02,320
Speaker 1: since your bank details. It's actually on my list of

53
00:03:02,320 --> 00:03:04,680
Speaker 1: things to do this week because I've got three months

54
00:03:04,720 --> 00:03:06,400
Speaker 1: before my baby's born and I want to have my

55
00:03:06,960 --> 00:03:09,360
Speaker 1: name changed before I give birth so we all have

56
00:03:09,440 --> 00:03:12,240
Speaker 1: the same last name. Well, you better get onto it.

57
00:03:12,680 --> 00:03:15,680
Speaker 1: This is making me think that there's even more to

58
00:03:15,760 --> 00:03:18,240
Speaker 1: this name change on Instagram. Clearly it's a topic of

59
00:03:18,280 --> 00:03:20,560
Speaker 1: discussion in their household. At the moment, it seemed like

60
00:03:20,600 --> 00:03:22,880
Speaker 1: Matt was really pushing this name change and that it's

61
00:03:22,919 --> 00:03:25,840
Speaker 1: important for him to have his wife have Sakowski. It

62
00:03:25,880 --> 00:03:28,200
Speaker 1: didn't take long for gossip pages to pick up on

63
00:03:28,280 --> 00:03:31,040
Speaker 1: this news, and there were pages like influencer updates, are

64
00:03:31,120 --> 00:03:34,200
Speaker 1: you reporting on the news? And within a few hours

65
00:03:34,320 --> 00:03:37,200
Speaker 1: missus Zekowski was back in the bio. It seemed like

66
00:03:37,240 --> 00:03:40,320
Speaker 1: Tammy didn't like the negative attention that it was bringing her.

67
00:03:40,480 --> 00:03:43,560
Speaker 1: Then changing it back made it even more obvious that

68
00:03:43,640 --> 00:03:46,119
Speaker 1: it was a thing. Yeah, because then the pages could

69
00:03:46,120 --> 00:03:48,120
Speaker 1: show that the change actually did happen because they have

70
00:03:48,200 --> 00:03:50,960
Speaker 1: the screenshots to prove it. Otherwise you could think, oh,

71
00:03:50,960 --> 00:03:53,000
Speaker 1: maybe it wasn't actually in there to begin with. Yeah,

72
00:03:53,040 --> 00:03:54,400
Speaker 1: But the fact that she was like, oh shit, I

73
00:03:54,400 --> 00:03:56,040
Speaker 1: better put it back in, or Matt has seen it

74
00:03:56,040 --> 00:03:58,040
Speaker 1: and said you better put it back. Despite the name

75
00:03:58,080 --> 00:04:01,160
Speaker 1: being back up, Tammy and Matt spent the weekend apart.

76
00:04:01,240 --> 00:04:03,960
Speaker 1: So Tammy was on this sponsored stay ca at a

77
00:04:04,000 --> 00:04:06,360
Speaker 1: Gold Coast hotel with her kids, sister, and also her

78
00:04:06,400 --> 00:04:10,080
Speaker 1: nieces and nephews, and he was notably absent from the trip.

79
00:04:10,240 --> 00:04:13,320
Speaker 1: He hasn't posted on his stories throughout the whole weekend.

80
00:04:13,360 --> 00:04:15,880
Speaker 1: He's been very quiet. In fact, he hasn't been seen

81
00:04:15,880 --> 00:04:19,560
Speaker 1: on Tammy's Instagram since the unfollowed last week. Hmm, it's

82
00:04:19,720 --> 00:04:22,280
Speaker 1: very interesting. I'm guessing that they'll do what they normally

83
00:04:22,279 --> 00:04:24,760
Speaker 1: do and put some loved up thing and they'll patch

84
00:04:24,800 --> 00:04:27,440
Speaker 1: it over again. Well, it sounds like he's still in Melbourne.

85
00:04:27,440 --> 00:04:29,440
Speaker 1: I don't even know if he's back on the Gold Coast,

86
00:04:29,480 --> 00:04:30,680
Speaker 1: so it's not a very good sign.

87
00:04:32,120 --> 00:04:34,320
Speaker 2: Kiwi Babes, the way is officially over.

88
00:04:35,560 --> 00:04:38,599
Speaker 1: Ashy Brian's fragrance brand Hideaway has been slammed fro an

89
00:04:38,600 --> 00:04:42,640
Speaker 1: offensive marketing campaign that used Maori slang to celebrate the

90
00:04:42,640 --> 00:04:46,320
Speaker 1: brand's launch into New Zealand. The company contacted Kiwi customers

91
00:04:46,360 --> 00:04:48,839
Speaker 1: to tell them they stink and should buy their perfume.

92
00:04:49,200 --> 00:04:51,960
Speaker 1: So can you tell us more? It's very bizarre. So

93
00:04:52,000 --> 00:04:55,719
Speaker 1: the text message read, cheer bro, you stink like rotor

94
00:04:55,760 --> 00:04:58,919
Speaker 1: arua a grab some of this Mina's perfume from the

95
00:04:58,960 --> 00:05:02,080
Speaker 1: cuz around the corner. Lara reckons its choice as so

96
00:05:02,120 --> 00:05:05,559
Speaker 1: hook yourself up Kiora now. There was then a link

97
00:05:05,680 --> 00:05:10,320
Speaker 1: to Hideaway's website to purchase the perfume. Now around an

98
00:05:10,360 --> 00:05:13,440
Speaker 1: hour and twenty minutes later, the brand followed up with

99
00:05:13,480 --> 00:05:16,080
Speaker 1: a text message that said, sorry if our last message

100
00:05:16,120 --> 00:05:19,279
Speaker 1: came off wrong, just Kiwi banter, We've got proud Kiwis

101
00:05:19,320 --> 00:05:22,920
Speaker 1: on the team, and meant no offense, all love. So

102
00:05:23,120 --> 00:05:26,120
Speaker 1: clearly people were very offended by this text message. I

103
00:05:26,160 --> 00:05:28,279
Speaker 1: can see why, and to put this into perspective of

104
00:05:28,279 --> 00:05:31,680
Speaker 1: how tone deaf the message was. For those unfamiliar with

105
00:05:31,800 --> 00:05:34,120
Speaker 1: the Rotarua, it's a city in New Zealand that's a

106
00:05:34,160 --> 00:05:38,280
Speaker 1: tourist hotspot, so it's actually situated in a volcanic region

107
00:05:38,360 --> 00:05:42,040
Speaker 1: and it's renowned for its geothermal activity and Maori culture.

108
00:05:42,680 --> 00:05:46,040
Speaker 1: It's also known for having a distinct sulfur smell due

109
00:05:46,080 --> 00:05:50,679
Speaker 1: to the area's geothermal activity, so basically, the area releases

110
00:05:50,720 --> 00:05:53,240
Speaker 1: a lot of hydrogen sulfide gas, which is known to

111
00:05:53,279 --> 00:05:55,599
Speaker 1: smell like rotten eggs. I get really pissed off when

112
00:05:55,640 --> 00:05:58,080
Speaker 1: brands text me because I'm almost like, who is this?

113
00:05:58,160 --> 00:06:01,039
Speaker 1: And then it ends up being like Domino's. Domino sends

114
00:06:01,080 --> 00:06:03,600
Speaker 1: me messages on the daily and I'm like, how do

115
00:06:03,680 --> 00:06:06,239
Speaker 1: they even get my number? But to receive a text

116
00:06:06,240 --> 00:06:09,360
Speaker 1: message like this, there's not only annoying but it's also offensive,

117
00:06:09,600 --> 00:06:12,000
Speaker 1: like what are these marketers think? And the people who

118
00:06:12,040 --> 00:06:14,680
Speaker 1: received the text message said that it wasn't really clear

119
00:06:14,720 --> 00:06:17,479
Speaker 1: it was even from a brand because it was trying

120
00:06:17,520 --> 00:06:20,360
Speaker 1: to pass itself off as being a legitimate text message

121
00:06:20,400 --> 00:06:22,040
Speaker 1: from a friend, and then it had the link at

122
00:06:22,040 --> 00:06:23,960
Speaker 1: the end, so it would have been very confusing. It

123
00:06:24,000 --> 00:06:26,240
Speaker 1: was clearly their way to attract attention and get people

124
00:06:26,279 --> 00:06:28,600
Speaker 1: to read further into the message and click on the link.

125
00:06:28,640 --> 00:06:32,080
Speaker 1: But they've totally missed the market. Yeah, and Rotarua's mayor,

126
00:06:32,200 --> 00:06:35,240
Speaker 1: Tanya Tapsle is not happy, so she weighed into the matter,

127
00:06:35,320 --> 00:06:38,000
Speaker 1: saying they clearly don't have a grasp on reality as

128
00:06:38,080 --> 00:06:41,760
Speaker 1: Rotorua is a beautiful place with beautiful people. That's why

129
00:06:41,800 --> 00:06:44,320
Speaker 1: we get up to three million visitors a year. She

130
00:06:44,560 --> 00:06:48,000
Speaker 1: also said it was unbelievably unfortunate that Ashy and her

131
00:06:48,040 --> 00:06:51,479
Speaker 1: team in Australia thought that this message was acceptable. She

132
00:06:51,520 --> 00:06:53,800
Speaker 1: went on to say, whoever thought the marketing text you

133
00:06:53,880 --> 00:06:56,120
Speaker 1: sent out to New Zealand as mocking our slang would

134
00:06:56,120 --> 00:06:58,800
Speaker 1: go down well as an Australian company missed the mark

135
00:06:58,920 --> 00:07:02,160
Speaker 1: big time. Now the follow up text message from Hideaway

136
00:07:02,240 --> 00:07:05,920
Speaker 1: did absolutely nothing to squash the avalanche of online complaints.

137
00:07:06,240 --> 00:07:08,680
Speaker 1: One person wrote what the hell did you just text me?

138
00:07:08,960 --> 00:07:11,120
Speaker 1: Whilst another said I've just got the eke from your

139
00:07:11,160 --> 00:07:14,960
Speaker 1: text and the dismissal text following just KeyWe banter. Another

140
00:07:15,000 --> 00:07:17,320
Speaker 1: said I came across this company a few days ago

141
00:07:17,440 --> 00:07:20,560
Speaker 1: and that text was the first communication I had received,

142
00:07:20,680 --> 00:07:22,920
Speaker 1: So I guess the marketing team is taking notes from

143
00:07:22,920 --> 00:07:26,920
Speaker 1: the how to Lose Customer's handbook. Someone else wrote wild

144
00:07:26,960 --> 00:07:30,520
Speaker 1: marketing strategy offending every New Zealand woman. It's giving mean

145
00:07:30,560 --> 00:07:33,560
Speaker 1: girl energy and a big nope from a former customer.

146
00:07:33,920 --> 00:07:37,760
Speaker 1: There were some customers who defended Hideaway. One wrote, as

147
00:07:37,760 --> 00:07:40,160
Speaker 1: a keyw girl, just ignore these hate comments. Your stuff

148
00:07:40,240 --> 00:07:42,280
Speaker 1: is so nice. I just ordered two body miss and

149
00:07:42,360 --> 00:07:45,680
Speaker 1: one perfume. Another said when did people get offended so easily?

150
00:07:45,760 --> 00:07:49,560
Speaker 1: You can't breathe anymore without offending someone now. Hideaway are

151
00:07:49,640 --> 00:07:52,160
Speaker 1: yet to put out a public apology, but their social

152
00:07:52,240 --> 00:07:55,680
Speaker 1: media team responded individually to some of the comments, so

153
00:07:55,800 --> 00:07:58,800
Speaker 1: on Friday they wrote to a disgruntled customer, we are

154
00:07:58,800 --> 00:08:01,520
Speaker 1: truly sorry for any hurt or offense we have caused.

155
00:08:01,840 --> 00:08:04,520
Speaker 1: Our attention was never to be insensitive, but we now

156
00:08:04,600 --> 00:08:07,400
Speaker 1: recognize that our message came across in a way that

157
00:08:07,480 --> 00:08:11,360
Speaker 1: was very inappropriate. This was written as lighthearted banter by

158
00:08:11,360 --> 00:08:13,880
Speaker 1: one of our key WE team members, but upon reflection,

159
00:08:14,040 --> 00:08:16,880
Speaker 1: we can see how it has been received differently. Your

160
00:08:16,880 --> 00:08:20,160
Speaker 1: feelings are completely valid and we take full responsibility for

161
00:08:20,240 --> 00:08:23,440
Speaker 1: our words. We're taking this as an opportunity to reflect

162
00:08:23,480 --> 00:08:26,960
Speaker 1: and do better moving forward. Now. The brand tried to

163
00:08:27,120 --> 00:08:29,640
Speaker 1: clear Ashy of any wrongdoing. They wrote as she did

164
00:08:29,680 --> 00:08:32,560
Speaker 1: not approve this message she was away for her podcast,

165
00:08:32,720 --> 00:08:36,000
Speaker 1: but by Saturday night, the post containing the comments was

166
00:08:36,040 --> 00:08:39,640
Speaker 1: deleted from Hardaway social media account, and ash Bines was

167
00:08:39,720 --> 00:08:42,880
Speaker 1: also ignoring the backlash on her own Instagram channel and

168
00:08:43,000 --> 00:08:45,959
Speaker 1: instead was spooking the fragrances. This is what she said.

169
00:08:46,760 --> 00:08:48,079
Speaker 2: By I didn't jump on yesterdays.

170
00:08:48,120 --> 00:08:51,600
Speaker 3: Tell you guys that our perfume has finally launched in

171
00:08:51,640 --> 00:08:53,880
Speaker 3: New Zealand, So you guys know we've had our body

172
00:08:53,920 --> 00:08:55,480
Speaker 3: miss available in New Zealand.

173
00:08:55,640 --> 00:08:59,200
Speaker 1: Which is that this is Vanilla's a live Yes, this

174
00:08:59,360 --> 00:09:00,440
Speaker 1: is Honestly, this.

175
00:09:00,400 --> 00:09:03,600
Speaker 2: Is my favorite line. It's so nice. Flack Essence was

176
00:09:03,600 --> 00:09:06,760
Speaker 2: a number one seller. Now Vanilla's Light is It's the

177
00:09:06,760 --> 00:09:07,400
Speaker 2: best that these.

178
00:09:07,240 --> 00:09:10,800
Speaker 3: Are available for aqubbabes I will leave a swipe up

179
00:09:10,840 --> 00:09:11,920
Speaker 3: link or link on the screen.

180
00:09:13,320 --> 00:09:14,800
Speaker 1: I just feel like she was trying to stick her

181
00:09:14,800 --> 00:09:16,880
Speaker 1: head in the sand, particularly when she kept saying ki

182
00:09:16,960 --> 00:09:19,960
Speaker 1: we babes, Like you've literally just offended all these women

183
00:09:20,000 --> 00:09:22,960
Speaker 1: by saying you stink and using all of this Maori slang,

184
00:09:23,080 --> 00:09:26,760
Speaker 1: like you're stereotyping this whole nation. And then you're like, oh, cool,

185
00:09:26,760 --> 00:09:28,920
Speaker 1: swipe up and buy my product? Is it this week

186
00:09:28,960 --> 00:09:31,400
Speaker 1: to say? Oh? Because as she was recording a podcast,

187
00:09:31,480 --> 00:09:33,960
Speaker 1: she had no idea about this huge marketing campaign. I

188
00:09:33,960 --> 00:09:35,559
Speaker 1: think that's a bit fishy. I think she would have

189
00:09:35,840 --> 00:09:38,280
Speaker 1: been well aware of the marketing tactics they were doing,

190
00:09:38,320 --> 00:09:40,640
Speaker 1: particularly because they're trying to get into New Zealand. Well,

191
00:09:40,679 --> 00:09:43,719
Speaker 1: it was the product's launch into New Zealand, and as

192
00:09:43,720 --> 00:09:46,320
Speaker 1: she Bindes is not only the co founder of Hideaway

193
00:09:46,360 --> 00:09:49,480
Speaker 1: alongside her husband Steve, but she's the creative director. So

194
00:09:49,520 --> 00:09:52,640
Speaker 1: you're telling me that the creative director doesn't sign off

195
00:09:52,640 --> 00:09:54,959
Speaker 1: on a campaign when you're launching a product into a

196
00:09:55,000 --> 00:09:57,680
Speaker 1: new country. Her face was all over the marketing like

197
00:09:57,760 --> 00:10:01,439
Speaker 1: that is bullshit? Did her husband Steve it? Well, apparently

198
00:10:01,559 --> 00:10:03,839
Speaker 1: it's only more recently that as she has been more

199
00:10:03,880 --> 00:10:07,200
Speaker 1: hands on with Hideaway. Before it was kind of Steve's baby,

200
00:10:08,040 --> 00:10:10,400
Speaker 1: so it is a bit awkward that now she's more involved.

201
00:10:10,440 --> 00:10:12,839
Speaker 1: These things are happening because now that she's gotten rid

202
00:10:12,840 --> 00:10:16,840
Speaker 1: of Baseline, Hideaway is her focus alongside her podcast, and

203
00:10:16,880 --> 00:10:18,880
Speaker 1: she came out and said that the podcast isn't actually

204
00:10:18,920 --> 00:10:21,320
Speaker 1: making much money, but she finds it really enjoyable. I

205
00:10:21,360 --> 00:10:23,559
Speaker 1: just wish she would take responsibility for this. I think

206
00:10:23,600 --> 00:10:25,400
Speaker 1: it looks worse to say that you're not across your

207
00:10:25,400 --> 00:10:28,560
Speaker 1: business and don't know the key marketing strategies you're implementing

208
00:10:28,559 --> 00:10:31,520
Speaker 1: when you're launching into another country, and it just looks

209
00:10:31,559 --> 00:10:34,040
Speaker 1: like you're trying to distance yourself from your own brand.

210
00:10:34,120 --> 00:10:37,080
Speaker 1: I also thought it was a pretty poor excuse to say, oh,

211
00:10:37,120 --> 00:10:39,400
Speaker 1: we actually have kei we team members, so it was

212
00:10:39,440 --> 00:10:42,079
Speaker 1: okay that we wrote that ash Bindes may have been

213
00:10:42,080 --> 00:10:44,360
Speaker 1: born in New Zealand and a social media manager is

214
00:10:44,400 --> 00:10:47,640
Speaker 1: also a keiw but neither of them are Maori. So

215
00:10:47,720 --> 00:10:51,960
Speaker 1: it seems really inappropriate to appropriate slang into that text message.

216
00:10:52,080 --> 00:10:54,640
Speaker 1: And also for the text message to say you stink

217
00:10:54,800 --> 00:10:57,520
Speaker 1: That is just such a bizarre argument. It's like an

218
00:10:57,520 --> 00:11:00,280
Speaker 1: Australian brand saying Oh, we've got Aussie's on the team,

219
00:11:00,400 --> 00:11:04,400
Speaker 1: so we can mock aboriginal slang. Sorry, that doesn't fly. No,

220
00:11:04,520 --> 00:11:08,079
Speaker 1: it does not fly. I saw someone compare the approach

221
00:11:08,280 --> 00:11:11,840
Speaker 1: to if a gym sound out a text message saying hey, Fatty,

222
00:11:11,920 --> 00:11:14,800
Speaker 1: come and join us. I mean, it's not bad enough

223
00:11:15,080 --> 00:11:18,880
Speaker 1: that they were racially stereotyping people, but why would a

224
00:11:18,920 --> 00:11:23,480
Speaker 1: fragrance company try and attract clients by telling them that

225
00:11:23,559 --> 00:11:26,440
Speaker 1: they stink. It's a very strange marketing tactic, because to me,

226
00:11:26,559 --> 00:11:30,079
Speaker 1: perfume is about aspiration. That's why there's so many celebrities

227
00:11:30,080 --> 00:11:32,000
Speaker 1: who are the face of perfumes, because you think I

228
00:11:32,040 --> 00:11:35,000
Speaker 1: want to smell like this celebrity, or I really like

229
00:11:35,559 --> 00:11:38,520
Speaker 1: this fruity sense, not to mask an odor. It's more

230
00:11:38,600 --> 00:11:41,280
Speaker 1: to smell note. But they're really playing on insecurity. I

231
00:11:41,280 --> 00:11:44,120
Speaker 1: mean I feel like that's more marketing for a deodorant brand,

232
00:11:44,120 --> 00:11:47,200
Speaker 1: not a perfume brand. Yeah, exactly. And I was just thinking,

233
00:11:47,360 --> 00:11:50,400
Speaker 1: how did this marketing campaign pass through so many hands

234
00:11:50,640 --> 00:11:53,440
Speaker 1: without someone flagging this as an issue? Oh come on,

235
00:11:53,520 --> 00:11:56,080
Speaker 1: Kate as she was recording a podcast one day, so

236
00:11:56,160 --> 00:11:58,760
Speaker 1: she wasn't across this marketing campaign. There's clearly been weeks

237
00:11:58,760 --> 00:12:01,120
Speaker 1: in the words yeah, I mean ironically, it seems like

238
00:12:01,160 --> 00:12:03,559
Speaker 1: a lot of Hydaway's customers didn't even realize that as

239
00:12:03,600 --> 00:12:06,000
Speaker 1: she was connected to the brand, and that's actually put

240
00:12:06,000 --> 00:12:07,200
Speaker 1: off a lot of people.

241
00:12:07,240 --> 00:12:11,280
Speaker 2: Now, what are you talking about? Your teaching me a lesson?

242
00:12:12,200 --> 00:12:15,480
Speaker 1: She's on the Money podcast host Victoria Devine has landed

243
00:12:15,480 --> 00:12:18,520
Speaker 1: herself in hot water with staff at a Genesis dealership

244
00:12:18,720 --> 00:12:22,480
Speaker 1: after mistakenly parking in an area reserved for staff. The

245
00:12:22,520 --> 00:12:26,199
Speaker 1: former financial advisor captured the hostile exchange on her Instagram

246
00:12:26,240 --> 00:12:29,760
Speaker 1: story as staff set out to supposedly teach her a lesson.

247
00:12:30,200 --> 00:12:33,120
Speaker 1: So pow did this all unfold? Well? On Friday morning,

248
00:12:33,280 --> 00:12:36,880
Speaker 1: Victoria and her personal assistant Zara were out running some

249
00:12:37,200 --> 00:12:39,840
Speaker 1: errands and from what I've pieced together, they were at

250
00:12:39,840 --> 00:12:43,880
Speaker 1: a Melbourne shopping in porium which houses a Genesis showroom. Now,

251
00:12:43,920 --> 00:12:46,640
Speaker 1: Victoria said she was in a rush and accidentally parked

252
00:12:46,640 --> 00:12:50,200
Speaker 1: her car in a bay reserve strictly for Genesis staff,

253
00:12:50,480 --> 00:12:53,200
Speaker 1: and when she returned to her car, Victoria discovered that

254
00:12:53,240 --> 00:12:56,520
Speaker 1: she had been double parked by a very unhappy Genesis

255
00:12:56,559 --> 00:13:00,079
Speaker 1: staff member who the park is normally reserved for. I

256
00:13:00,120 --> 00:13:02,360
Speaker 1: want to point out that Victoria does not drive a Genesis.

257
00:13:02,360 --> 00:13:04,320
Speaker 1: I feel like this fact is integral to the story

258
00:13:04,400 --> 00:13:07,320
Speaker 1: because when I saw her stories popping up, I was

259
00:13:07,360 --> 00:13:10,960
Speaker 1: really confused. I assumed that she drove a Genesis and

260
00:13:11,000 --> 00:13:13,480
Speaker 1: that she was dropping a car off for a service

261
00:13:14,040 --> 00:13:16,560
Speaker 1: or to meet with the team. However, she was just

262
00:13:16,600 --> 00:13:19,760
Speaker 1: at the shopping center where the dealership is based, running

263
00:13:19,840 --> 00:13:22,720
Speaker 1: other errands. She actually drives a Porsche, so staff would

264
00:13:22,720 --> 00:13:25,800
Speaker 1: have quickly realized the car was out of place, particularly

265
00:13:25,840 --> 00:13:28,640
Speaker 1: a Porsche, because I remember when Toby Pierce used to

266
00:13:28,679 --> 00:13:31,840
Speaker 1: live in Adelaide, Kayla Assinas's business partner and her ex

267
00:13:31,880 --> 00:13:36,160
Speaker 1: fiance baby Daddy Rachel Dilon's new husband. He used to

268
00:13:36,800 --> 00:13:40,240
Speaker 1: appear on an Instagram account called shit Adelaide because he

269
00:13:40,320 --> 00:13:43,640
Speaker 1: would park his very expensive sports car across like two

270
00:13:43,720 --> 00:13:47,199
Speaker 1: parks or in disabled parking areas, and it was very

271
00:13:47,200 --> 00:13:50,600
Speaker 1: obvious who it was because he had a custom number plate.

272
00:13:50,600 --> 00:13:52,720
Speaker 1: Did it say Toby or yeah it was a biased

273
00:13:52,760 --> 00:13:55,320
Speaker 1: or something along those lines. In this case, I feel

274
00:13:55,320 --> 00:13:57,720
Speaker 1: like the Genesis staff members would have seen this Porsche

275
00:13:57,760 --> 00:14:01,120
Speaker 1: and thought, fuck you, who's this? In titled person has

276
00:14:01,200 --> 00:14:03,640
Speaker 1: just parked here, oh and thinks at their time is

277
00:14:03,679 --> 00:14:05,640
Speaker 1: more important than everyone else. I'm not saying that that

278
00:14:05,720 --> 00:14:09,280
Speaker 1: is the case with Victoria, but there's a general assumption

279
00:14:09,360 --> 00:14:11,880
Speaker 1: when you see a very flash car as to who

280
00:14:11,960 --> 00:14:15,239
Speaker 1: was driving and what their personality is like. I definitely

281
00:14:15,280 --> 00:14:18,120
Speaker 1: think that is the case. I think the car being

282
00:14:18,160 --> 00:14:21,440
Speaker 1: a Porsche would have particularly pissed off the staff members. Now,

283
00:14:21,440 --> 00:14:24,240
Speaker 1: after discovering that her car had been boxed in, Victoria

284
00:14:24,320 --> 00:14:26,720
Speaker 1: said that she went into the dealership and apologized for

285
00:14:26,760 --> 00:14:29,760
Speaker 1: the mishap and asked if they could please move the car.

286
00:14:30,280 --> 00:14:33,040
Speaker 1: She says a Genesis staff member claimed he didn't have

287
00:14:33,080 --> 00:14:35,320
Speaker 1: the keys to move the car and refused to call

288
00:14:35,360 --> 00:14:37,800
Speaker 1: his colleague who had blocked her in, as he didn't

289
00:14:37,800 --> 00:14:40,560
Speaker 1: want to interrupt him with a customer. He then allegedly

290
00:14:40,560 --> 00:14:43,320
Speaker 1: told Victoria that he was trying to teach her a lesson.

291
00:14:43,520 --> 00:14:43,680
Speaker 3: Now.

292
00:14:43,720 --> 00:14:48,120
Speaker 1: Following this exchange, Victoria immediately took to her Instagram story

293
00:14:48,280 --> 00:14:51,800
Speaker 1: slamming Genesis to her eighty five thousand followers, and she

294
00:14:51,920 --> 00:14:56,080
Speaker 1: made sure to tag the luxury car brand in multiple posts. Now,

295
00:14:56,080 --> 00:14:59,080
Speaker 1: the first post was a selfie in the showroom saying,

296
00:14:59,320 --> 00:15:02,280
Speaker 1: who works at you, Genesis Australia. I accidentally parked in

297
00:15:02,320 --> 00:15:05,240
Speaker 1: one of their car spots because it wasn't clearly marked

298
00:15:05,560 --> 00:15:07,880
Speaker 1: in brackets. Yes, I should have double checked, but I

299
00:15:07,960 --> 00:15:10,560
Speaker 1: was in a rush, and the guy at this dealership

300
00:15:10,640 --> 00:15:12,880
Speaker 1: is low key, really rude and has parked me in

301
00:15:12,920 --> 00:15:15,360
Speaker 1: and won't call the person who moved the car, and

302
00:15:15,400 --> 00:15:17,320
Speaker 1: I just want to get out of their spot. So

303
00:15:17,360 --> 00:15:19,400
Speaker 1: we are just standing in the showroom because he said

304
00:15:19,400 --> 00:15:22,800
Speaker 1: he can't do anything now. Victoria followed it up by

305
00:15:22,880 --> 00:15:25,320
Speaker 1: joking that if anyone wants to buy a Genesis, they're

306
00:15:25,320 --> 00:15:28,480
Speaker 1: on full display currently, or her followers can check out

307
00:15:28,480 --> 00:15:31,040
Speaker 1: the one that has double parked her in now. She

308
00:15:31,120 --> 00:15:33,760
Speaker 1: clearly was not impressed, and she continued saying that the

309
00:15:33,840 --> 00:15:36,760
Speaker 1: behavior was petty and reminded her audience that this was

310
00:15:36,760 --> 00:15:39,560
Speaker 1: a business acting in this way, not a person. She

311
00:15:39,640 --> 00:15:43,040
Speaker 1: seemed particularly miffed by the Genesis staff member, saying that

312
00:15:43,120 --> 00:15:46,080
Speaker 1: they were teaching her a lesson, like.

313
00:15:46,400 --> 00:15:48,840
Speaker 2: What are you talking about? Your teaching me a lesson?

314
00:15:48,960 --> 00:15:52,200
Speaker 2: Are you my mother? Like I get that I'm being

315
00:15:52,240 --> 00:15:52,960
Speaker 2: taught a lesson.

316
00:15:53,120 --> 00:15:56,200
Speaker 3: And in the general public, you might have gone in

317
00:15:56,360 --> 00:15:58,920
Speaker 3: and double parked someone for the day and be like,

318
00:15:59,080 --> 00:16:01,520
Speaker 3: not my circus, not my monkeys. But this is a business,

319
00:16:01,960 --> 00:16:04,760
Speaker 3: and yes, those car parks were reserved, but there were

320
00:16:04,840 --> 00:16:10,680
Speaker 3: multiple empty ones as well, and reserved for what reserved

321
00:16:10,680 --> 00:16:11,440
Speaker 3: for them to park?

322
00:16:11,520 --> 00:16:12,960
Speaker 2: Is it reserved for customers?

323
00:16:13,880 --> 00:16:17,480
Speaker 1: I was surprised how quickly Victoria tagged Genesis in her post.

324
00:16:17,800 --> 00:16:20,440
Speaker 1: It was almost like, I'm really important. I've got a

325
00:16:20,440 --> 00:16:22,800
Speaker 1: big social media following, so you better move this car.

326
00:16:22,960 --> 00:16:25,520
Speaker 1: I'm going to cause trouble for your brand. In her defense, though,

327
00:16:25,560 --> 00:16:28,120
Speaker 1: maybe she felt trapped and like that was the only

328
00:16:28,360 --> 00:16:31,920
Speaker 1: solution to the problem. I mean, she's gone up and apologized,

329
00:16:32,240 --> 00:16:34,280
Speaker 1: She's told them that she needs to leave. She clearly

330
00:16:34,280 --> 00:16:36,720
Speaker 1: had to get back to work. She probably had meetings

331
00:16:36,760 --> 00:16:40,280
Speaker 1: going on, and the person flat out refused to help her,

332
00:16:40,360 --> 00:16:42,160
Speaker 1: so she thought, well, I'm going to take this matter

333
00:16:42,200 --> 00:16:43,360
Speaker 1: into my own hands.

334
00:16:43,520 --> 00:16:43,760
Speaker 3: Yeah.

335
00:16:43,800 --> 00:16:46,480
Speaker 1: Well, despite the social media call out, the dealership kept

336
00:16:46,560 --> 00:16:49,960
Speaker 1: Victoria and her personal assistant waiting, and Victoria did a

337
00:16:50,080 --> 00:16:52,400
Speaker 1: number of check ins on her story to let her

338
00:16:52,400 --> 00:16:55,760
Speaker 1: followers know that she was still waiting. After waiting for

339
00:16:55,880 --> 00:16:57,840
Speaker 1: over an hour, Victoria said.

340
00:16:57,600 --> 00:17:01,560
Speaker 2: This, Sorry, Sarah, are we still here?

341
00:17:02,320 --> 00:17:02,480
Speaker 3: Oh?

342
00:17:02,600 --> 00:17:04,960
Speaker 2: This is so nice. I really like it. This is

343
00:17:05,000 --> 00:17:09,639
Speaker 2: our second home that were confined too. It's giving illegal confinement.

344
00:17:09,720 --> 00:17:12,880
Speaker 3: I'm not sure about that, but like maybe a little

345
00:17:12,920 --> 00:17:14,920
Speaker 3: bit like that.

346
00:17:16,680 --> 00:17:21,320
Speaker 1: Seriously, it's a pretty big call to say it's a

347
00:17:21,400 --> 00:17:24,040
Speaker 1: legal confinement, but I guess that's how she was feeling.

348
00:17:24,119 --> 00:17:26,840
Speaker 1: She clearly felt trapped. But the thing is, it's like,

349
00:17:27,080 --> 00:17:30,800
Speaker 1: don't park in someone else's park. I mean, she's lucky

350
00:17:30,800 --> 00:17:33,760
Speaker 1: that this person worked at Genesis and she could find them.

351
00:17:34,200 --> 00:17:36,920
Speaker 1: If you parked in a reserve spot in a shopping

352
00:17:36,960 --> 00:17:39,119
Speaker 1: center and the person then parked you in and then

353
00:17:39,160 --> 00:17:42,200
Speaker 1: went shopping and you had nowhere to find them, you'd

354
00:17:42,240 --> 00:17:46,040
Speaker 1: be sitting in your car, probably for a couple more hours. Yeah. Well,

355
00:17:46,119 --> 00:17:49,000
Speaker 1: whilst Victoria was left waiting, she decided to call in

356
00:17:49,080 --> 00:17:52,800
Speaker 1: the big gun. So she contacted Genesis's head office and

357
00:17:52,880 --> 00:17:56,080
Speaker 1: alerted them to what was going down. I'm really surprised

358
00:17:56,080 --> 00:18:00,880
Speaker 1: whoever runs Genesis social media hadn't already sounded them, because

359
00:18:01,119 --> 00:18:03,720
Speaker 1: Victoria was tagging them in so many posts and this

360
00:18:03,840 --> 00:18:07,120
Speaker 1: was over an hour period. Now, Victoria said, the team

361
00:18:07,200 --> 00:18:10,399
Speaker 1: at head office were mortified and apologized, saying that this

362
00:18:10,480 --> 00:18:13,600
Speaker 1: behavior was not part of their policy. It's quite clear

363
00:18:13,600 --> 00:18:16,400
Speaker 1: that the head office then rang the dealership and directed

364
00:18:16,400 --> 00:18:19,919
Speaker 1: them to move the car immediately. So after waiting for

365
00:18:20,000 --> 00:18:23,560
Speaker 1: over an hour. Victoria and her assistant Zara, finally returned

366
00:18:23,560 --> 00:18:26,800
Speaker 1: to the car, but the drama didn't stop there, so

367
00:18:27,040 --> 00:18:30,480
Speaker 1: Victoria decided to show her followers exactly where she was parked,

368
00:18:30,480 --> 00:18:34,840
Speaker 1: which I feel actually weakened her case because the reserve

369
00:18:34,960 --> 00:18:38,959
Speaker 1: sign honestly couldn't be any bigger. There were giant letters

370
00:18:38,960 --> 00:18:42,400
Speaker 1: spelling out reserved across multiple parks, and there was even

371
00:18:42,440 --> 00:18:44,760
Speaker 1: a sign that said if you park here, you will

372
00:18:44,760 --> 00:18:46,919
Speaker 1: get told. So I think she was actually lucky that

373
00:18:46,960 --> 00:18:50,120
Speaker 1: she didn't get told. She did call herself a dufus

374
00:18:50,160 --> 00:18:52,359
Speaker 1: in the post and said, yes, it says in giant

375
00:18:52,440 --> 00:18:54,600
Speaker 1: letters that it's reserved, but I didn't see it as

376
00:18:54,640 --> 00:18:57,560
Speaker 1: I was in a rush. Here's more of what she said,

377
00:18:58,760 --> 00:18:59,600
Speaker 1: So I thought it.

378
00:18:59,520 --> 00:19:01,159
Speaker 2: Was on that one, not on this one. And I

379
00:19:01,240 --> 00:19:01,800
Speaker 2: know that there's like.

380
00:19:01,800 --> 00:19:06,199
Speaker 3: A big reserve thing, but who would have known that

381
00:19:06,280 --> 00:19:09,280
Speaker 3: they would do that, like actually insane, And then they

382
00:19:09,320 --> 00:19:11,760
Speaker 3: doubled down on it, so like I called head office

383
00:19:12,119 --> 00:19:16,119
Speaker 3: to get them to move, And this other girl is

384
00:19:16,200 --> 00:19:18,080
Speaker 3: down here now, and I think she was here the

385
00:19:18,119 --> 00:19:19,960
Speaker 3: whole time, Like I think they were both here the

386
00:19:20,000 --> 00:19:22,160
Speaker 3: whole time, because like they were like, oh, no, we've

387
00:19:22,160 --> 00:19:22,640
Speaker 3: been here.

388
00:19:22,680 --> 00:19:24,359
Speaker 2: We saw you doing X, Y and Z.

389
00:19:25,760 --> 00:19:28,879
Speaker 1: As you can hear. Whilst Victoria was filming, a Genesis

390
00:19:28,880 --> 00:19:32,240
Speaker 1: staff member was keeping a very watchful eye over her

391
00:19:32,320 --> 00:19:35,760
Speaker 1: because instead of leaving immediately, which is what I would

392
00:19:35,760 --> 00:19:38,600
Speaker 1: have done, particularly if I was in a rush, Victoria

393
00:19:38,680 --> 00:19:41,560
Speaker 1: and Zara decided to sit in the car, which was

394
00:19:41,600 --> 00:19:45,000
Speaker 1: still in the reserve park, and Victoria continued to upload

395
00:19:45,000 --> 00:19:48,320
Speaker 1: her social media posts about the run in. But wasn't

396
00:19:48,320 --> 00:19:50,600
Speaker 1: the person wanting their park back. Wasn't in the case

397
00:19:50,640 --> 00:19:52,680
Speaker 1: of I'm going to pull out and then you get out,

398
00:19:52,680 --> 00:19:54,640
Speaker 1: and then I'll go back into my reserve park. Yeah,

399
00:19:54,640 --> 00:19:57,080
Speaker 1: and clearly the team at that Genesis dealership were probably

400
00:19:57,080 --> 00:20:00,800
Speaker 1: copying an absolute ear bashing from head office their behavior,

401
00:20:01,119 --> 00:20:03,560
Speaker 1: and you'd see absolute red if you saw the individual

402
00:20:03,600 --> 00:20:06,800
Speaker 1: in question who'd complained about you sitting there uploading more

403
00:20:06,840 --> 00:20:09,920
Speaker 1: social media posts about the incident and inflaming it more.

404
00:20:10,119 --> 00:20:12,840
Speaker 1: This is when the female staff member started taking photos

405
00:20:12,840 --> 00:20:15,879
Speaker 1: of Victoria and Zara in the car, presumably to send

406
00:20:15,880 --> 00:20:19,399
Speaker 1: a head office. Here's what Victoria said about her exchange

407
00:20:19,400 --> 00:20:20,639
Speaker 1: with the female staff member.

408
00:20:22,040 --> 00:20:25,520
Speaker 3: I was just uploading that video because it's actually illegal

409
00:20:25,560 --> 00:20:27,320
Speaker 3: to use your phone and drive.

410
00:20:29,040 --> 00:20:32,920
Speaker 2: And she came up and started taking photos of us. Alice,

411
00:20:32,920 --> 00:20:36,159
Speaker 2: we look really cute today. We do look today, But

412
00:20:36,280 --> 00:20:42,600
Speaker 2: what is this? It feels like I feel like I'm

413
00:20:42,640 --> 00:20:45,800
Speaker 2: in an enclosure by literally.

414
00:20:46,880 --> 00:20:49,480
Speaker 3: So I'm sitting in the car about to go and

415
00:20:49,520 --> 00:20:51,840
Speaker 3: I'm just like looking at my phone. Honestly, I was

416
00:20:51,880 --> 00:20:54,160
Speaker 3: a little bit frazzled and needed a hot minute because

417
00:20:54,200 --> 00:20:57,639
Speaker 3: like that amount of confrontation made me feel I don't know,

418
00:20:57,760 --> 00:20:59,760
Speaker 3: like I was high on adrenaline and I was like, oh,

419
00:20:59,760 --> 00:21:00,520
Speaker 3: I need to calm down.

420
00:21:00,560 --> 00:21:01,520
Speaker 2: Anyway, she comes.

421
00:21:01,280 --> 00:21:04,040
Speaker 3: To the window after taking photos of me and like,

422
00:21:04,119 --> 00:21:07,960
Speaker 3: I don't know doing what accidentally knocks my revision mirror. Fine,

423
00:21:08,040 --> 00:21:12,159
Speaker 3: I know that was an accident, starts laughing at me

424
00:21:12,880 --> 00:21:15,680
Speaker 3: and asking like are you leaving yet? Why aren't you

425
00:21:15,760 --> 00:21:17,879
Speaker 3: leaving yet? You've been asked heaps of times. Have you

426
00:21:17,960 --> 00:21:20,879
Speaker 3: learned your lesson? What? And then I go, sorry, what

427
00:21:21,040 --> 00:21:23,119
Speaker 3: was your name? And She's like, what's that matter? Why's

428
00:21:23,160 --> 00:21:25,320
Speaker 3: my name matter? And I said, oh, I'm just asking.

429
00:21:25,359 --> 00:21:27,919
Speaker 3: My name's Victoria. What is your name? And then she

430
00:21:27,960 --> 00:21:29,639
Speaker 3: taught me her name. I won't say that I have

431
00:21:29,760 --> 00:21:33,040
Speaker 3: shared it with the business anyway. It was a very

432
00:21:33,080 --> 00:21:38,159
Speaker 3: strange altercation where clearly the business did not endorse this.

433
00:21:38,240 --> 00:21:41,240
Speaker 3: The business has apologized and they are like from the messages,

434
00:21:41,280 --> 00:21:43,800
Speaker 3: I'm getting the vibe that they're mortified, but like, that

435
00:21:44,000 --> 00:21:45,080
Speaker 3: is not how you do it.

436
00:21:46,080 --> 00:21:49,080
Speaker 1: I can understand that Victoria probably did feel frazzled. And

437
00:21:49,119 --> 00:21:51,320
Speaker 1: when you're in that moment, you either go into flight

438
00:21:51,480 --> 00:21:54,880
Speaker 1: or fight, and you know you're putting your Instagram stories

439
00:21:54,960 --> 00:21:57,640
Speaker 1: up and you're being really defensive and you just want

440
00:21:57,640 --> 00:21:59,600
Speaker 1: to get out of there. And then once she was

441
00:21:59,640 --> 00:22:02,480
Speaker 1: in a car, she's probably like, well, decompressing about it.

442
00:22:03,200 --> 00:22:05,199
Speaker 1: If that had been me, though, I would have just

443
00:22:05,280 --> 00:22:08,200
Speaker 1: gotten out of the reserve park ASoP might have pulled

444
00:22:08,200 --> 00:22:11,240
Speaker 1: my car up into another park that wasn't reserved. I

445
00:22:11,359 --> 00:22:14,200
Speaker 1: think it's also because influencers almost have a sense of

446
00:22:14,359 --> 00:22:16,360
Speaker 1: entitled when when it comes to some brands. I mean,

447
00:22:16,560 --> 00:22:19,720
Speaker 1: there'd be brands, particularly car brands, bending over backwards to

448
00:22:19,760 --> 00:22:22,800
Speaker 1: work with the She's on the money team through sponsorships

449
00:22:22,800 --> 00:22:24,679
Speaker 1: and that sort of thing, and you think she's like,

450
00:22:24,720 --> 00:22:26,640
Speaker 1: oh my god, do these people know who I am?

451
00:22:26,680 --> 00:22:28,880
Speaker 1: They should be more polite. To me, it did come

452
00:22:28,920 --> 00:22:32,399
Speaker 1: across as very entitled, particularly when she was the one

453
00:22:32,440 --> 00:22:34,199
Speaker 1: in the wrong in the first place. And when I

454
00:22:34,240 --> 00:22:36,120
Speaker 1: was watching these stories, that's well, I could not get

455
00:22:36,119 --> 00:22:39,159
Speaker 1: my head around. It's like, you're the one who's parked

456
00:22:39,160 --> 00:22:41,760
Speaker 1: in the reserve spot. The person has come back to

457
00:22:41,800 --> 00:22:43,919
Speaker 1: their park and you've taken it, so they've parked in

458
00:22:43,920 --> 00:22:46,640
Speaker 1: front of you because they couldn't get a park. Then

459
00:22:46,680 --> 00:22:49,240
Speaker 1: they're trying to do their job, and you expect them

460
00:22:49,320 --> 00:22:52,600
Speaker 1: to drop everything and move their car so you can leave.

461
00:22:53,119 --> 00:22:56,520
Speaker 1: That's not how it works well. This situation has left

462
00:22:56,600 --> 00:23:00,280
Speaker 1: Victoria's followers divided. Some did agree with Victoria and said

463
00:23:00,280 --> 00:23:03,520
Speaker 1: that the carry on by the dealership was unprofessional and unfair,

464
00:23:03,840 --> 00:23:06,919
Speaker 1: whilst others were in disbelief that Victoria didn't see the

465
00:23:07,040 --> 00:23:10,200
Speaker 1: large reserve sign and said that they'd also double park

466
00:23:10,280 --> 00:23:13,719
Speaker 1: someone in if their park was taken. Victoria responded by

467
00:23:13,760 --> 00:23:15,680
Speaker 1: saying that she knew she was in the wrong by

468
00:23:15,720 --> 00:23:18,560
Speaker 1: parking in the spot, but she would have actually preferred

469
00:23:18,560 --> 00:23:21,240
Speaker 1: them to follow the policy which was in place and

470
00:23:21,280 --> 00:23:23,639
Speaker 1: to have towed her car, then to have had to

471
00:23:23,720 --> 00:23:28,040
Speaker 1: experience this weird power trip. I really keep going back

472
00:23:28,080 --> 00:23:30,440
Speaker 1: and forth with where I sit with this, because when

473
00:23:30,480 --> 00:23:33,720
Speaker 1: I first saw Victoria's stories pop up. I assumed that

474
00:23:33,840 --> 00:23:35,919
Speaker 1: she drove a Genesis like you did, Kate, and I

475
00:23:35,920 --> 00:23:38,760
Speaker 1: thought she was a customer who was visiting the showroom,

476
00:23:38,760 --> 00:23:41,080
Speaker 1: and I thought, wow, this is pretty out of line

477
00:23:41,080 --> 00:23:43,639
Speaker 1: for a dealership to act like this to a customer.

478
00:23:44,000 --> 00:23:46,800
Speaker 1: And perhaps, you know, she had some confusion over whether

479
00:23:46,840 --> 00:23:49,280
Speaker 1: the parking bay was reserved for customers if it was

480
00:23:49,320 --> 00:23:52,600
Speaker 1: in this shopping center. But when I realized that Victoria

481
00:23:52,920 --> 00:23:56,200
Speaker 1: wasn't actually a Genesis customer and that she was trying

482
00:23:56,200 --> 00:23:59,320
Speaker 1: to find a park in a shopping center, the dealership's

483
00:23:59,400 --> 00:24:01,280
Speaker 1: reaction made a bit more sense to me, because I

484
00:24:01,280 --> 00:24:03,920
Speaker 1: feel like this must be a regular problem for them

485
00:24:04,040 --> 00:24:06,000
Speaker 1: if they're threatening to toe cars. I mean, if there's

486
00:24:06,000 --> 00:24:09,280
Speaker 1: a sign up, clearly their parks get taken all the time.

487
00:24:09,600 --> 00:24:11,400
Speaker 1: And I think that this staff member would have seen

488
00:24:11,440 --> 00:24:15,280
Speaker 1: the Porsche made a generalization about Porsche owners and thought, wow,

489
00:24:15,320 --> 00:24:18,240
Speaker 1: this person is fucking entitled. Yeah, I agree completely, and

490
00:24:18,280 --> 00:24:21,280
Speaker 1: I'm not saying that I think the Genesis staff acted professionally,

491
00:24:21,760 --> 00:24:24,239
Speaker 1: but I can understand if I was trying to do

492
00:24:24,280 --> 00:24:27,160
Speaker 1: my job and I went to park my car, and

493
00:24:27,240 --> 00:24:29,840
Speaker 1: they probably use it to do test drives as well.

494
00:24:29,840 --> 00:24:33,360
Speaker 1: With customers. I can see why they would have got annoyed,

495
00:24:33,440 --> 00:24:36,399
Speaker 1: and I don't think it's unreasonable to ask Victoria to

496
00:24:36,480 --> 00:24:38,960
Speaker 1: wait while the person finished with a client before they

497
00:24:39,000 --> 00:24:41,840
Speaker 1: moved their car, considering it was her fault in the

498
00:24:41,880 --> 00:24:44,280
Speaker 1: first place that her car was parked in that spot.

499
00:24:44,440 --> 00:24:47,080
Speaker 1: I don't think that the dealership is completely innocent in

500
00:24:47,160 --> 00:24:49,000
Speaker 1: all of this, because they have gone on to make

501
00:24:49,000 --> 00:24:51,920
Speaker 1: the brand look pretty bad. Victoria says that it was

502
00:24:51,960 --> 00:24:54,639
Speaker 1: an honest mistake. She came in and apologized, and instead

503
00:24:54,680 --> 00:24:56,960
Speaker 1: of being pricks and making her wait for over an hour,

504
00:24:57,359 --> 00:24:59,760
Speaker 1: they could have just moved the car. They were clearly

505
00:24:59,760 --> 00:25:02,199
Speaker 1: trying to teach her a lesson because they were annoyed. Well,

506
00:25:02,240 --> 00:25:04,760
Speaker 1: they said that that's what. Yeah, And as Victoria said,

507
00:25:04,800 --> 00:25:08,240
Speaker 1: this isn't an individual these are staff members representing a

508
00:25:08,280 --> 00:25:12,280
Speaker 1: bigger business, one which subsequently then got scolded online to

509
00:25:12,320 --> 00:25:15,359
Speaker 1: over eighty five thousand people. I'd be really interested to

510
00:25:15,440 --> 00:25:19,199
Speaker 1: hear their side of events, though, because Victoria said, you know,

511
00:25:19,280 --> 00:25:21,840
Speaker 1: she came in and politely asked them to move, but

512
00:25:22,160 --> 00:25:25,200
Speaker 1: it would be interesting to hear how the staff thought

513
00:25:25,280 --> 00:25:28,920
Speaker 1: that exchange played out in real life, because clearly she

514
00:25:29,000 --> 00:25:32,680
Speaker 1: was annoyed that she got double parked in, and perhaps

515
00:25:32,720 --> 00:25:35,320
Speaker 1: she didn't come across as polite as she may have

516
00:25:35,400 --> 00:25:39,200
Speaker 1: hoped in saying that. I also think that in those

517
00:25:39,400 --> 00:25:43,879
Speaker 1: largely male dominated areas like car dealerships, women can be

518
00:25:43,960 --> 00:25:47,720
Speaker 1: treated very patronizingly. So I can see how she would

519
00:25:47,720 --> 00:25:50,040
Speaker 1: have felt pretty helpless if she's got this group of

520
00:25:50,119 --> 00:25:52,760
Speaker 1: men who were refusing to move the car. I know

521
00:25:52,800 --> 00:25:54,679
Speaker 1: over there were men, though, because she referenced a female

522
00:25:54,720 --> 00:25:57,159
Speaker 1: stuff it was later on two male staff members that

523
00:25:57,200 --> 00:26:00,560
Speaker 1: she was dealing with. Initially for her, she runs multiple businesses.

524
00:26:00,600 --> 00:26:03,080
Speaker 1: She probably had this huge stressful day ahead of her,

525
00:26:03,400 --> 00:26:05,600
Speaker 1: and I think maybe some of the men at the

526
00:26:05,640 --> 00:26:08,080
Speaker 1: dealership could have potentially got their noses out of joint

527
00:26:08,119 --> 00:26:11,280
Speaker 1: that here's this successful woman in her early thirties driving

528
00:26:11,280 --> 00:26:14,800
Speaker 1: a portion and they thought, fuck you, we're gonna punish you. Yeah,

529
00:26:15,040 --> 00:26:17,720
Speaker 1: it doesn't sound like they acted with good intentions either,

530
00:26:17,760 --> 00:26:21,160
Speaker 1: and this is a pr disaster I think for everyone involved.

531
00:26:21,840 --> 00:26:25,160
Speaker 1: In saying that, though, I was surprised that Victoria would

532
00:26:25,200 --> 00:26:28,960
Speaker 1: act like that, considering she is someone who works with brands,

533
00:26:28,960 --> 00:26:32,399
Speaker 1: being an influencer and through her podcast, and also someone

534
00:26:32,400 --> 00:26:35,119
Speaker 1: who has a business, Because can you imagine if the

535
00:26:35,160 --> 00:26:37,879
Speaker 1: shoe was on the other foot and someone spotted Victoria

536
00:26:37,920 --> 00:26:40,520
Speaker 1: Devine getting out of her car that was parked in

537
00:26:40,520 --> 00:26:42,240
Speaker 1: a reserve spot that clearly she wasn't meant to be

538
00:26:42,280 --> 00:26:45,080
Speaker 1: parking in, and then named and shamed her publicly, like

539
00:26:45,160 --> 00:26:47,119
Speaker 1: she wouldn't be happy with that look. To be honest,

540
00:26:47,160 --> 00:26:49,960
Speaker 1: I think car parking dramas bring out the worst in everyone,

541
00:26:49,960 --> 00:26:52,399
Speaker 1: though I have never experienced more rage than in a

542
00:26:52,400 --> 00:26:56,200
Speaker 1: car park, particularly when it's Christmas time and someone steals

543
00:26:56,200 --> 00:26:59,480
Speaker 1: your park. So I think that it can turn everyone

544
00:26:59,520 --> 00:27:01,720
Speaker 1: into a of a jerk and you kind of revert

545
00:27:01,800 --> 00:27:05,080
Speaker 1: back to acting like a child. Yeah. Well that is

546
00:27:05,119 --> 00:27:07,560
Speaker 1: where we're going to leave things today. Thank you for

547
00:27:07,640 --> 00:27:10,359
Speaker 1: listening to another episode of Outspoken. If you do enjoy

548
00:27:10,400 --> 00:27:12,560
Speaker 1: the show, we would really appreciate it if you could

549
00:27:12,600 --> 00:27:15,560
Speaker 1: leave us a review. This podcast was recorded on the

550
00:27:15,600 --> 00:27:18,240
Speaker 1: traditional land of the Ghana people of the Adelaide Planes.

551
00:27:18,520 --> 00:27:20,520
Speaker 1: We pay respect to elders past and present,