1
00:00:01,440 --> 00:00:04,960
Speaker 1: And Amanda gem Nation. So I saw in the Washington

2
00:00:05,040 --> 00:00:08,880
Speaker 1: Post yesterday an article about the new phone call etiquette.

3
00:00:09,560 --> 00:00:11,479
Speaker 1: So I'll read you through and see if you think

4
00:00:11,560 --> 00:00:13,120
Speaker 1: this is how you do it, and this is how

5
00:00:13,119 --> 00:00:15,080
Speaker 1: you want to do it. But this is the etiquette.

6
00:00:16,960 --> 00:00:20,239
Speaker 1: Well we'll start with this one. Don't leave a voicemail.

7
00:00:21,480 --> 00:00:23,560
Speaker 1: Do you check your voicemails? Because often I'll leave a

8
00:00:23,600 --> 00:00:25,560
Speaker 1: voicemail for someone. They phone me back and say, yeah,

9
00:00:25,720 --> 00:00:27,600
Speaker 1: you do that, and you say, yeah, what was that?

10
00:00:27,880 --> 00:00:29,280
Speaker 1: I say, did you listen to the message? And you

11
00:00:29,320 --> 00:00:30,880
Speaker 1: go no, I just saw you'd call. And I think, well,

12
00:00:30,880 --> 00:00:32,440
Speaker 1: why'd I go to the trouble of leaving you a message?

13
00:00:32,440 --> 00:00:34,040
Speaker 2: When you call me? It's like the bad phone. I

14
00:00:34,080 --> 00:00:36,200
Speaker 2: instantly retell phone as a bang.

15
00:00:37,000 --> 00:00:38,920
Speaker 1: Well, sometimes if I've got somebody decided, I want to

16
00:00:38,920 --> 00:00:41,720
Speaker 1: say it, and then I just want you to respond

17
00:00:41,720 --> 00:00:43,320
Speaker 1: to that rather than making me say it again.

18
00:00:43,440 --> 00:00:46,480
Speaker 2: Sometimes in a phone call, you'll do this, what else?

19
00:00:46,560 --> 00:00:46,920
Speaker 2: What else?

20
00:00:47,000 --> 00:00:49,200
Speaker 1: I do? I tell you, No, I don't.

21
00:00:49,240 --> 00:00:51,199
Speaker 2: I'll go if you got anything else you need to say.

22
00:00:51,280 --> 00:00:53,599
Speaker 1: Because what they say is don't leave a voicemail if

23
00:00:53,600 --> 00:00:56,120
Speaker 1: you have information that needs to be communicated in an accurate,

24
00:00:56,160 --> 00:00:58,600
Speaker 1: timely manner. You're better off putting it in writing as

25
00:00:58,600 --> 00:01:02,640
Speaker 1: a texture an email. Next one text before calling, It

26
00:01:02,680 --> 00:01:06,200
Speaker 1: says he calling someone without warning can feel stressful to

27
00:01:06,240 --> 00:01:09,360
Speaker 1: the recipient. Remember the days where the whole thing was

28
00:01:09,440 --> 00:01:11,320
Speaker 1: just part of the whole. I ad that ad campaign

29
00:01:11,319 --> 00:01:15,360
Speaker 1: for McCain's just passing, thought we'd drop in. Now, imagine

30
00:01:15,400 --> 00:01:17,680
Speaker 1: just knocking on the door on solicitous to someone's house.

31
00:01:18,400 --> 00:01:19,360
Speaker 2: You go, what, who's dying?

32
00:01:19,440 --> 00:01:23,160
Speaker 1: Yeah, that's right, And let's extend that further. Now you

33
00:01:23,240 --> 00:01:26,720
Speaker 1: have to text someone before calling them or else you think,

34
00:01:26,840 --> 00:01:27,479
Speaker 1: who's dye?

35
00:01:27,520 --> 00:01:31,600
Speaker 2: If I got business to attend to, I'll text the

36
00:01:31,600 --> 00:01:33,640
Speaker 2: person first, if it's someone I don't.

37
00:01:33,440 --> 00:01:35,760
Speaker 1: Know well before calling. And so do you mind if

38
00:01:35,760 --> 00:01:36,080
Speaker 1: I call?

39
00:01:36,240 --> 00:01:38,720
Speaker 2: Yes, I've got business to attend to. If not, if

40
00:01:38,720 --> 00:01:39,559
Speaker 2: it's just a friend, I'll.

41
00:01:39,440 --> 00:01:42,000
Speaker 1: Just call, will you? And does your friend feel stressed

42
00:01:42,040 --> 00:01:43,480
Speaker 1: at the idea that the phone's ringing?

43
00:01:43,600 --> 00:01:44,559
Speaker 2: Do you yes?

44
00:01:45,200 --> 00:01:46,000
Speaker 1: What about the next one?

45
00:01:46,480 --> 00:01:48,120
Speaker 2: Now I'm going to text you before I ring you.

46
00:01:48,240 --> 00:01:51,920
Speaker 1: Always brendan number three? You don't And this is this

47
00:01:52,040 --> 00:01:54,640
Speaker 1: sounds well dure, but it's good to be reminded. You

48
00:01:54,680 --> 00:01:57,680
Speaker 1: don't need to answer the phone Just because someone's calling

49
00:01:57,680 --> 00:01:59,080
Speaker 1: you out of the blue doesn't mean you have to

50
00:01:59,080 --> 00:02:02,200
Speaker 1: pick it up. If you're in a restaurant using the bathroom,

51
00:02:02,280 --> 00:02:04,600
Speaker 1: or you're in a meeting, mute the call, get back

52
00:02:04,640 --> 00:02:06,120
Speaker 1: to them at a time it's convenient to you. It

53
00:02:06,160 --> 00:02:09,239
Speaker 1: sounds ridiculous that we're saying this. This is an interesting one.

54
00:02:09,280 --> 00:02:13,560
Speaker 1: Emotions of a voice facts are for text. Anything requiring nuance,

55
00:02:13,720 --> 00:02:17,320
Speaker 1: like opinions or emotional matters are best done over the phone,

56
00:02:17,360 --> 00:02:21,600
Speaker 1: including arguments, catching up, or connecting on a personal level.

57
00:02:21,720 --> 00:02:25,600
Speaker 1: Those things are better for an actual phone call. Stud

58
00:02:25,600 --> 00:02:29,000
Speaker 1: If it's just facts, use text. Unless it's an emergency.

59
00:02:29,040 --> 00:02:32,280
Speaker 1: Please hold this is interesting. If someone doesn't answer your call,

60
00:02:32,720 --> 00:02:35,920
Speaker 1: don't hang up and immediately call them again. If they

61
00:02:35,960 --> 00:02:38,360
Speaker 1: have not responded to your text about the call that

62
00:02:38,400 --> 00:02:41,040
Speaker 1: they missed, so text them saying you're going to call.

63
00:02:41,160 --> 00:02:44,160
Speaker 1: Then you call and they don't answer, don't send them

64
00:02:44,160 --> 00:02:47,680
Speaker 1: an email about it, don't do anything. Don't follow up

65
00:02:47,680 --> 00:02:50,359
Speaker 1: straight away. They just have an answered. If it's an emergency,

66
00:02:50,440 --> 00:02:54,680
Speaker 1: clearly state that right away in the text. Stay still.

67
00:02:54,720 --> 00:02:58,960
Speaker 1: For video calls. Video calls on FaceTime, Google, Meet, Zoom

68
00:02:59,000 --> 00:03:02,160
Speaker 1: or Skype should get your full attention. Prop your phone

69
00:03:02,200 --> 00:03:04,520
Speaker 1: up somewhere so that your full face is on the screen,

70
00:03:04,800 --> 00:03:07,200
Speaker 1: not just your forehead and your nose, and stay put.

71
00:03:07,480 --> 00:03:08,760
Speaker 2: Yeah, or your ear hole.

72
00:03:09,000 --> 00:03:11,440
Speaker 1: People have those meetings and ads were walking around in.

73
00:03:11,400 --> 00:03:13,040
Speaker 2: The street and you go and I hope that's an

74
00:03:13,040 --> 00:03:13,480
Speaker 2: ear hole.

75
00:03:14,880 --> 00:03:16,320
Speaker 1: Don't you speak a phone in public?

76
00:03:16,400 --> 00:03:17,240
Speaker 2: No?

77
00:03:17,240 --> 00:03:19,799
Speaker 1: No, we love he dropping on people's gossips, but we

78
00:03:19,880 --> 00:03:21,080
Speaker 1: don't do it all the time.

79
00:03:21,200 --> 00:03:24,480
Speaker 2: What's with that? I'll be walking on having this chat.

80
00:03:24,960 --> 00:03:25,840
Speaker 2: Why do you do that?

81
00:03:26,240 --> 00:03:28,679
Speaker 1: I don't do that. The final one here is don't

82
00:03:28,680 --> 00:03:30,800
Speaker 1: stop talking on the phone. We're talking to people in

83
00:03:30,840 --> 00:03:34,640
Speaker 1: real time. Can strengthen relationships, improve your mental health. Listen

84
00:03:34,800 --> 00:03:39,400
Speaker 1: a lesson loneliness. I say stuff that never call me.

85
00:03:39,480 --> 00:03:42,240
Speaker 1: So that's the new etiquette. It's who would have thought

86
00:03:42,240 --> 00:03:43,680
Speaker 1: that this is where we'd be. We'd all have a

87
00:03:43,720 --> 00:03:47,040
Speaker 1: telephone in our hands at all times. But don't ring

88
00:03:47,080 --> 00:03:48,800
Speaker 1: it unsolicited because you'll frighten people.

89
00:03:49,080 --> 00:03:50,640
Speaker 2: I try to ring my daughter and she says, I've

90
00:03:50,680 --> 00:03:52,200
Speaker 2: got my phone on silent, and well, how do you

91
00:03:52,240 --> 00:03:54,520
Speaker 2: answer this? Well, that's so old school having your phone

92
00:03:54,520 --> 00:03:56,960
Speaker 2: on whether you have a ring tone? I went, well, yeah,

93
00:03:57,040 --> 00:04:00,040
Speaker 2: so when people ring me, I know that you've.

94
00:04:00,080 --> 00:04:03,000
Speaker 1: On It's it's the Brave New World.

95
00:04:03,080 --> 00:04:04,360
Speaker 2: I'm a dinosaur, apparently,