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Speaker 1: Christian O'Connell show podcast. I am trying to leave my gym.

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Speaker 1: It's easier to get to.

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Speaker 2: Ball Jim's are the worst one.

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Speaker 1: Oh my word. And when I signed up a couple

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Speaker 1: of years ago. I've got a cheaper local gym now

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Speaker 1: where I go to with the kids and my wife.

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Speaker 1: So I said, I'll cancel our memberships. I thought it'd

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Speaker 1: be really easy. I didn't think they did those fixed

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Speaker 1: long term contracts. Twenty minutes, Yes to throw twenty minutes,

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Speaker 1: transfer to three three different people, all right? I rang,

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Speaker 1: and straight away they Lily went, they must just I

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Speaker 1: think it was. She sounded excited. She went, oh, I

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Speaker 1: can't do that. Let me transfer you to anyone on

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Speaker 1: the team. And I'm like, where am I going now?

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Speaker 1: Then there's music for ten minutes. Am I trapped in

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Speaker 1: the system? And I know what they're just trying to do.

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Speaker 1: They are urging me to hang out. I'm not going anywhere.

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Speaker 1: If i'm I'll cancel the show, I will. I'm staying

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Speaker 1: here until I die. Okay, I'm going to wait this out.

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Speaker 1: So I feed the dogs, I start unloading the washing machine,

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Speaker 1: I start using it, and then if Humanoid picks up hello,

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Speaker 1: and I said, yeah, I'd like to cancel my gym membership,

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Speaker 1: and she goes, I just need your phone number, and

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Speaker 1: they do the old sound effects basically, aren't they And

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Speaker 1: they're all laughing, listens speaking. Oh no, no, no, you

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Speaker 1: can't leave for for a year. I went, Now, I

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Speaker 1: was told it was like a month. So I'm just

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Speaker 1: letting you know. Now, you know, I'll be leaving in

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Speaker 1: a month's time. And we had five minutes, you know

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Speaker 1: where they it's just someone trying to do a job.

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Speaker 1: But they're reading from the script, aren't they about what

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Speaker 1: to say? New? They're not listening to anything you say.

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Speaker 1: They just keep repeating the same phrases. You know, Michael Douglas,

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Speaker 1: aren't you The anger starts to rise up and you're

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Speaker 1: just trying to get he says, the human trying to

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Speaker 1: do a job. And then she goes, so basically there's

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Speaker 1: nothing you can do. I went, look, I'm really unhappy

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Speaker 1: with this. This doesn't seem fair, I said, does it

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Speaker 1: seem fair to you? Silence from the human but obviously

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Speaker 1: not allowed to say anything.

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Speaker 2: You're going off script?

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Speaker 1: Yeah, there's nothing. She goes, would you like to say

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Speaker 1: this further? I went, yeah, I really would. She goes,

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Speaker 1: this is what she said. She goes, I'll tell to

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Speaker 1: the escalator. Is that a person? That's why I said,

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Speaker 1: I said who, I said, the escalator? That's someone someone

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Speaker 1: is the escalator there she went up. This it's actually

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Speaker 1: a team. There's a team of escalators. She goes, yes,

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Speaker 1: I'm now back in hold for seven minutes. I don't

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Speaker 1: know whether there's an escalator to get up to the escalator.

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Speaker 1: She disappears. Then she comes back on going the escalation

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Speaker 1: team will call you back in three to five working days.

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Speaker 1: Are how many escalations are they working on three to

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Speaker 1: five days?

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Speaker 2: How many people are escalating to get to the escalation three.

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Speaker 1: To five days? So now I just want to well,

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Speaker 1: I don't sleep. She said that they call you at

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Speaker 1: some point. I want I keep the phone on during

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Speaker 1: the night. I don't want to miss that call. They're

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Speaker 1: going to call me. So yeah, I've got to work.

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Speaker 1: I just wait around the next three to five days

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Speaker 1: where someone from the escalation team will call me once

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Speaker 1: they reviewed get this my case and now, and then

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Speaker 1: I got emailed at a case number, you know, like

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Speaker 1: in a criminal incurs.

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Speaker 2: You know, you're just going back to square one. Anyway,

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Speaker 2: escalation team is going to be even better at doing

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Speaker 2: that script who the first person is.

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Speaker 1: They're going to have skills. So I don't know that

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Speaker 1: I trained hostage and negotiats. They're going to drind the

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Speaker 1: man that they're going to draw this man down.

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Speaker 2: And you're only what you're trying to do is meet

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Speaker 2: them on an emotional level, which they don't want to

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Speaker 2: meet you at, which is like, do you think that's.

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Speaker 1: Very wise thing? I was trying to appeal to their

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Speaker 1: human side. Forget it, Patsy, look at that? Would you

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Speaker 1: take up my case?

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Speaker 3: Well, I was about to suggest before you do need

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Speaker 3: to get onto Consumer Affairs Victoria. They'll sort it for you.

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Speaker 1: But if I've signed a contract, it's on me then

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Speaker 1: that I've signed the contract, I did.

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Speaker 3: Say you would have to like it locked you into

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Speaker 3: a certain period.

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Speaker 1: You check all that stuff.

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Speaker 2: Look, I trust them. I trust the gym to have

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Speaker 2: looked over the contract more than I trust you.

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Speaker 1: You are now the man. No, I hate the escalator.

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Speaker 1: I finally met him. You are the wizard of I

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Speaker 1: was behind the curtain. You're the escalator.

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Speaker 2: I've done my fair share on the phone. I had

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Speaker 2: an Internet company once where the Internet was transferring to

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Speaker 2: a new house and it just wouldn't work at the

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Speaker 2: new house. And then they said, we can't cancel it

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Speaker 2: until you go take your modem to a next door

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Speaker 2: neighbor and see if it works at their house.

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Speaker 1: I'm not going to knock on.

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Speaker 2: My new neighbor's door and plug my modem in.

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Speaker 1: Think they're trying to like peggyback or anything. I'm not

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Speaker 1: falling for that. You're catfishing. I don't think that's catfishing,

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Speaker 1: but anyway, they're fishing in some way.

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Speaker 2: And they said, until you try that, we can't cancel

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Speaker 2: you really do I think I.

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Speaker 1: Did lie and went hang on him the door ry No, no, no,

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Speaker 1: it's just tried it. But great idea to at least

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Speaker 1: try it. So can we cancel that now? But consumer

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Speaker 1: fras aren't going to get involved in a petty.

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Speaker 3: No, but they'll be able to tell you about your

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Speaker 3: rights where you stand in this situation.

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Speaker 1: I got to be honest, right, I think I need

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Speaker 1: someone more tenacious than me. Would you? I would actually

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Speaker 1: pay you, right, Patsy? Are you serious serious? I just

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Speaker 1: need this?

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Speaker 3: I can't you want me to bust some heads?

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Speaker 1: This escalated really quickly. You're this show's escalator busts some heads.

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Speaker 1: They're a gym. Remember, I'm going to call him back today.

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Speaker 1: I go, look, I didn't want to do this, but

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Speaker 1: I'm this close to getting a friend of mine to

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Speaker 1: bust some heads. You're recording this good bust some heads?

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Speaker 1: So which way which? Once I dropped this hammer, I

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Speaker 1: can't undrop it. Okay, so just think through the next move.

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Speaker 1: Let that escalation team right now. You've got my case number.

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Speaker 1: By the way, the case number of the game is

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Speaker 1: like an eighty seven digit and think you write this down.

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Speaker 1: I'm like, yeah, you're not. N A A A A

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Speaker 1: four one. Christian O'Connell Show podcast