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Speaker 1: And Amanda jam Nac.

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Speaker 2: By all accounts of the roads are a smoother run

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Speaker 2: in to work today than yesterday.

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Speaker 1: Well this time yesterday, what a mess. A twenty six

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Speaker 1: kilometer traffic jam on the M eight because of sprinkler

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Speaker 1: maintenance in the M five. It was all supposed to

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Speaker 1: be over early in the morning. They were checking the sprinklers.

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Speaker 1: They turned the sprinklers on very early in the morning,

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Speaker 1: thinking that just before five am. But over the next

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Speaker 1: thirty three minutes, as traffic backed up on the M five,

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Speaker 1: technicians scrambled to turn the system off again. And one

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Speaker 1: point five million liters of non pottable water. I'm not

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Speaker 1: sure what that.

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Speaker 2: What's pottable water?

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Speaker 1: Well, that water poured onto the tunnel and by the

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Speaker 1: time enough water had drained away for Transurban to reopen

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Speaker 1: the tunnel just before eight thousands of tourists had become

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Speaker 1: stranded in as this. As we said, twenty six kilometer

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Speaker 1: traffic jam. Here's what some of the punters had to

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Speaker 1: say yesterday.

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Speaker 2: Terrible.

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Speaker 1: It was about forty minutes delays. H I missed about

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Speaker 1: a meeting and a half.

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Speaker 2: Now, how long were you stop four? It's probably about.

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Speaker 1: Half almost two hours I'm really happy to play like

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Speaker 1: thirty bucks to shit there for an hour. As the

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Speaker 1: mayor of Fairfield said yesterday, residents are paying premium tolls

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Speaker 1: for a car park.

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Speaker 2: True.

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Speaker 1: How does someone how do you deal with a two

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Speaker 1: hour delay? Sydney traffic is so hard at the best

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Speaker 1: of times. I couldn't go two hours without having to

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Speaker 1: go to the toilet.

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Speaker 2: Seriously, but what.

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Speaker 1: Do people do? People have missed operations, people have missed flights,

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Speaker 1: people have missed dropping kids off, picking kids up, doing

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Speaker 1: all the family stuff that's often required as well important

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Speaker 1: business transactions.

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Speaker 2: The stress of.

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Speaker 1: It, with the cortisol in our bodies just must be

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Speaker 1: going into overload. How do people deal with this? Here's

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Speaker 1: what the government had to say.

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Speaker 2: We apologize to commuters for the inconvenience.

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Speaker 1: We know this is disruptive, sure, but we've offhanded all

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Speaker 1: that to Transurban who said this these circumstances are extremely aware.

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Speaker 1: We generally do not provide refund. Yeah, I mean refund.

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Speaker 1: Whether it's five dollars, twenty dollars, thirty dollars, is not

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Speaker 1: going to make up for two hour stuck in traffic.

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Speaker 1: But how are we living this time? Last week, Quanta

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Speaker 1: Optus went out and with all the affiliations that happened

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Speaker 1: with that, we came to a standstill. This is a

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Speaker 1: hard way to be living. We've been lured into living

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Speaker 1: like this. We've been lured into going back to our offices.

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Speaker 1: We've been lured into using technology we don't have the option,

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Speaker 1: and this is what happens. We're living like rats. Something

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Speaker 1: goes wrong and the stress of it, it's this is

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Speaker 1: a very hard city to live in sometimes.

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Speaker 2: Yeah it's difficult. It is difficult, there's no doubt about that. Yeah, boob,

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Speaker 2: just boo. Is that quest for growth, the constant growth,

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Speaker 2: this quest the big businesses quest for growth. And then

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Speaker 2: they get rid of Joe the windscreen cleaner on the

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Speaker 2: on the planes. They get rid of him. And it

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Speaker 2: just starts from little things like that. The maintenance people,

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Speaker 2: the people that make the city work. Everyone's got a place.

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Speaker 2: But I would say to any CEO, have a look

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Speaker 2: at your business, have a look at the guy that

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Speaker 2: does the maintenance around the Those guys are very important.

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Speaker 1: Remember in New York a number of years ago they

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Speaker 1: had cases of rats carrying bubonic plague because they'd sacked

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Speaker 1: the street sweepers exactly the basics set us up for

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Speaker 1: life and the humanity of having humans. We can't take

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Speaker 1: people out of these equations, and often these are human

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Speaker 1: errors that lead to this, and I accept that I

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Speaker 1: want humans to be involved in the process, but we

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Speaker 1: are so reliant on these particular roads, on these particular

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Speaker 1: networks like Optus. When it goes down, the city just

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Speaker 1: falls apart, and it's just hard.

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Speaker 2: Is it true that Jerry Harvey's doing an ad defending

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Speaker 2: transurban don't tick them when they're down.

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Speaker 1: Wait and see