WEBVTT - The prank call that changed Aussie radio

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<v Speaker 1>Just a heads up. Today's episode contains discussion of suicide

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<v Speaker 1>and distressing themes. It might not be for you, so

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<v Speaker 1>feel free to skip ahead. Or if you or anyone

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<v Speaker 1>you know needs help, Lifeline is available for twenty four

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<v Speaker 1>to seven support on thirteen eleven fourteen.

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<v Speaker 2>Already, and this is the DAILYA.

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<v Speaker 1>This is the dalyi OS.

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<v Speaker 2>Oh, now it makes sense.

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<v Speaker 1>Good morning, and welcome to the Daily OS. It's Thursday,

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<v Speaker 1>the tenth of July. I'm Emma Gillespie.

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<v Speaker 2>I'm Sam Kazlowski, a former.

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<v Speaker 1>Radio host, is taking legal action against his ex employer

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<v Speaker 1>over a twenty twelve pranc call controversy that made global headlines.

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<v Speaker 1>Michael Christian is suing Southern Cross Ostereo, claiming he wasn't

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<v Speaker 1>supported through the fallout of an on air segment that

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<v Speaker 1>led to tragic consequences. Today, we're going to explain what

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<v Speaker 1>happened in twenty twelve, everything about this prank phone call

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<v Speaker 1>and the fallout, as well as the legal action that

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<v Speaker 1>is now underway, and what Christian is alleging about his

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<v Speaker 1>treatment at sea.

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<v Speaker 2>Emma, it's hard to believe that this story goes back

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<v Speaker 2>more than a decade, thirteen years before we get into

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<v Speaker 2>the specifics of what happened and why we're talking about

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<v Speaker 2>it this week. Give us a sense of the broader

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<v Speaker 2>commercial radio landscape back then in twenty twelve. Yeah, you

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<v Speaker 2>and I are in near twelve.

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<v Speaker 1>We were in near twelve, ging.

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<v Speaker 2>A sense of what the radio sounded like and felt

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<v Speaker 2>like at that time.

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<v Speaker 1>Yeah, this was really a time of shock jock culture.

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<v Speaker 1>And if it feels like Australian commercial radio is still

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<v Speaker 1>in that place, trust me when I say it is

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<v Speaker 1>a vastly different world now and largely because of the

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<v Speaker 1>case we're going to talk about today, but particularly on

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<v Speaker 1>breakfast radio and commercial drive, prank calls were a staple

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<v Speaker 1>of programming, really really common. You would hear prank calls

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<v Speaker 1>on every major network all the time. They were designed

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<v Speaker 1>to kind of generate controversy and buzz, and the early

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<v Speaker 1>twenty tens twenty twelve included, really represented this kind of

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<v Speaker 1>peak period for controversial radio contents. So shock jock culture

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<v Speaker 1>hosts trying to push the boundaries, and networks like Southern

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<v Speaker 1>Cross Ostereo were kind of often focused or you could

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<v Speaker 1>often hear them trying to carry out these high profile stunts.

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<v Speaker 1>So the regulatory environment as well, at the time was

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<v Speaker 1>less stringent, and in fact, the prank call we're discussing

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<v Speaker 1>today never would have happened in other places where regulations

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<v Speaker 1>were tighter, like the US, where actually anyone is required

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<v Speaker 1>to give their consent before their voice is broadcast. But

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<v Speaker 1>that gives you a little bit of a sense of

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<v Speaker 1>what things were like here in Australia.

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<v Speaker 2>I think the other really interesting element about this time

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<v Speaker 2>period was the rapid rise of Facebook and this growing

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<v Speaker 2>idea and this growing sense that these stuff could actually

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<v Speaker 2>have a life of their own on social media after

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<v Speaker 2>they were broadcast.

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<v Speaker 1>Really nascent social media stages.

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<v Speaker 2>Yeah, yeah, I can almost kind of picture the news

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<v Speaker 2>feed of when these stunts really went viral. So that

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<v Speaker 2>was the environment when the twenty twelve incident occurred. Take

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<v Speaker 2>me through the incident itself now, yeap.

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<v Speaker 1>So where in December twenty twenty twelve, when Michael Christian

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<v Speaker 1>and his co host mel Greg were working on todayfm's

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<v Speaker 1>Summer thirty program. So it was a summer broadcast, it

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<v Speaker 1>was going through the biggest hits of the day and

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<v Speaker 1>the radio station in question, TODAYFM, that we're talking about,

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<v Speaker 1>was specifically a Sydney broadcaster, but it's part of the

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<v Speaker 1>Southern Cross Austereo Network.

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<v Speaker 2>Which is a publicly listed company. It's a serious.

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<v Speaker 1>Player, massive company, and we'll refer to it as SEA

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<v Speaker 1>throughout the rest of the episode. But on the fourth

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<v Speaker 1>of December, this radio duo made a prank call to

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<v Speaker 1>a London hospital. Now important context for the time is

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<v Speaker 1>that Princess Catherine Kate Middleton you might know her as,

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<v Speaker 1>was receiving treatment for her first pregnancy. So there was

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<v Speaker 1>all this kind of global media interest in what was

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<v Speaker 1>happening with her pregnancy. The child that she would have

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<v Speaker 1>eventually was George, but she had been hospitalized and was unwell.

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<v Speaker 1>This radio duo, Michael Christian and mel greg impersonated Prince

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<v Speaker 1>Charles and Queen Elizabeth on a phone call to the hospital.

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<v Speaker 2>So these two hosts put on these broad British accents

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<v Speaker 2>call up the hospital, and the hospital staff actually believed

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<v Speaker 2>they were speaking two members of the royal family, right, yes.

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<v Speaker 1>So what we know from the hosts leading up to

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<v Speaker 1>and after this is that they never expected that they

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<v Speaker 1>would get past the switchboard of the hospital, that their accents,

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<v Speaker 1>in their opinions, were not convincing, and that it was

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<v Speaker 1>all just a bit of silliness, but it went wrong

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<v Speaker 1>very very quickly, so two hospital members ended up being

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<v Speaker 1>deceived by the call. So the person who answered it

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<v Speaker 1>and then transferred to a nurse, and and that nurse,

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<v Speaker 1>the second nurse, revealed private details about Princess Catherine's condition.

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<v Speaker 1>The call, importantly was not broadcast live, but it was

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<v Speaker 1>later aired by sea, so the network did decide to

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<v Speaker 1>go ahead with running it. Very tragically, just three days later,

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<v Speaker 1>one of those nurses, her name is Jacintha Saldana, she

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<v Speaker 1>died by suicide. Now Saldana is not the nurse who

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<v Speaker 1>disclosed the patient information to the hosts, but she is

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<v Speaker 1>the nurse that transferred the call to an on duty

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<v Speaker 1>nurse on the Duchess's hospital ward and.

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<v Speaker 2>So very quickly this event had a global audience and

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<v Speaker 2>was making news all over the world. Let's go to

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<v Speaker 2>the reaction from the Royal family and the UK media.

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<v Speaker 1>Yes, so two very very different responses here. Will start

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<v Speaker 1>with the Royal family. It was notably very restrained in

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<v Speaker 1>its response. Its response was centered around compassion. A statement

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<v Speaker 1>from the Royal family at the time said their Royal

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<v Speaker 1>Highnesses were looked after so wonderfully well at all times

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<v Speaker 1>by everyone at the King Edward the Seventh Hospital, the

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<v Speaker 1>hospital where Kate was being treated. Their thoughts and prayers

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<v Speaker 1>are with Jacyntha's family, friends and colleagues at this very

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<v Speaker 1>sad time. So that response was really focused on the

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<v Speaker 1>care that the duchess received. The UK media reaction, though,

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<v Speaker 1>was markedly different. I'm sure our listeners are very familiar

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<v Speaker 1>with the tabloid culture over there. It is cutthroat, completely

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<v Speaker 1>different worlds to here. In Australia. The Telegraph one of

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<v Speaker 1>the tabloids. They're essentially accused the Aussie radio hosts of

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<v Speaker 1>scamming the hospital. The Mail Online wrote of this palace

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<v Speaker 1>fury at the Australian radio pranksters. It described them as

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<v Speaker 1>and The Sun suggested that the hosts had quote flirted

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<v Speaker 1>with a charge of high treason by posing as the Queen.

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<v Speaker 2>So you have this situation where a prank call goes

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<v Speaker 2>horribly wrong yep, and then a massive fallout both for

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<v Speaker 2>staff at the hospital and then the broader media landscape

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<v Speaker 2>all around the world. What was the response like as

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<v Speaker 2>that was unfolding from the two hosts and their employer.

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<v Speaker 1>In a word, shattered, Christian and Greg did a series

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<v Speaker 1>of interviews at the time after the death of the nurse,

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<v Speaker 1>and you can see it on their faces. They were

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<v Speaker 1>incredibly distressed by what came to happen from what was

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<v Speaker 1>meant to be a silly prank. They said, they were shattered, gutted, heartbroken.

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<v Speaker 1>The duo apologized, but they did maintain and they have

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<v Speaker 1>continued to maintain over the years since, that the decision

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<v Speaker 1>to air the call was not up to them, that

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<v Speaker 1>senior decision makers at SEA were the ones that pushed

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<v Speaker 1>for the segment two go to air. The incident, as

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<v Speaker 1>you said, made global headlines. There was significant backlash and

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<v Speaker 1>most of that, it should be said, was directed at

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<v Speaker 1>the hosts.

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<v Speaker 2>And it's pretty fair to say that neither host has

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<v Speaker 2>worked in professional radio since. Right.

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<v Speaker 1>Well, it might surprise you actually to know that one

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<v Speaker 1>of them continued to work for SCA right up until

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<v Speaker 1>this year.

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<v Speaker 2>Okay, well, I want to talk about that in a

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<v Speaker 2>sec Why don't we go to the regulators now. So

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<v Speaker 2>you did say at the top that it was a

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<v Speaker 2>different regulatory landscape than it is on commercial radio today,

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<v Speaker 2>but there was still some investigation and reporting based on

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<v Speaker 2>what happened.

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<v Speaker 1>Yeah, there were a series of investigations from the regulatory

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<v Speaker 1>perspective and to see if there was any criminal wrongdoing.

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<v Speaker 1>So the media watchdog, that's the Australian Communications and Media

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<v Speaker 1>Authority or AKMA, it found that the station Today FM

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<v Speaker 1>breached its broadcasting license by airing the call. Now these

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<v Speaker 1>findings might sound quite firm or serious, but they didn't

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<v Speaker 1>actually lead to any kind of tangible penalties. For SCA,

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<v Speaker 1>it was confronting the threat of losing its broadcast license,

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<v Speaker 1>so that can zone did loom large over these inquiries,

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<v Speaker 1>but ultimately AKMAR ruled that it would not take away

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<v Speaker 1>its broadcast license. But the aftermath of this that is

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<v Speaker 1>not written in a black and white regulation is that

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<v Speaker 1>broadcasters changed their approach because they were so rattled, jarred,

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<v Speaker 1>scarred by what had happened from this call. So immediately

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<v Speaker 1>kind of prank calls became a massive taboo in commercial radio.

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<v Speaker 1>There was a coronial inquest in the UK into Saldana's

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<v Speaker 1>death right. It heard that she was left very upset

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<v Speaker 1>by the call, that she blamed herself in those days afterwards,

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<v Speaker 1>and her husband told the UK in quest that the

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<v Speaker 1>forty six year old mother of two did not have

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<v Speaker 1>a history of mental ill health before her death.

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<v Speaker 2>So that's quite a serious ton of events.

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<v Speaker 1>Yep.

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<v Speaker 2>Why are we talking about it this week?

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<v Speaker 1>So there is current legal action the cases back in

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<v Speaker 1>the headlines because Michael Christian, one of the radio duo

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<v Speaker 1>involved in the prank call, filed action in the federal court. Now,

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<v Speaker 1>as I mentioned earlier, that one of the hosts continued

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<v Speaker 1>working for SEA, So that's him. That was him. He

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<v Speaker 1>worked there until February this year. Mel greg actually left

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<v Speaker 1>the network shortly after the twenty twelve incident. Christian, though,

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<v Speaker 1>has now launched this legal action, alleging that he was

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<v Speaker 1>pressured into the prank call by the network. He claims

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<v Speaker 1>he became a scapegoat for the incident and that SCA

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<v Speaker 1>failed to support him during the intense period of backlash

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<v Speaker 1>that followed after Saldana's death and in the years of

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<v Speaker 1>inquiries and investigations that were subsequent. He also says that

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<v Speaker 1>this led to severe mental health issues and damaged his career.

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<v Speaker 2>So is this happening in the context of like an

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<v Speaker 2>unfair dismissal case?

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<v Speaker 1>Essentially, yes, So it's an action in the federal court

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<v Speaker 1>under a fair work claim. So Christian was made redundant

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<v Speaker 1>in February of this year, but he argues that the

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<v Speaker 1>termination was not genuine. He says that Southern crossholl Stereo

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<v Speaker 1>still requires someone to perform his role, that it's being backfilled,

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<v Speaker 1>and so his lawyers claim that that dismissal is in

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<v Speaker 1>breach of the Fair Work Act because redundancies are meant

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<v Speaker 1>to be in place if the role someone's performing is

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<v Speaker 1>no longer required. That Christian says is not the case

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<v Speaker 1>with his dismissal, And.

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<v Speaker 2>There's a lot of complicated law around how long the

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<v Speaker 2>position has to be empty for before a similar position

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<v Speaker 2>can be filled by the employer. Redundancy law takes up

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<v Speaker 2>a lot of the time of the Fair Work kind

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<v Speaker 2>of legal experts what specifically those Christian arguing about the

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<v Speaker 2>network's handling of the situation. Back in twenty twelve.

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<v Speaker 1>So, according to court documents seen by the Australian Associated Press,

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<v Speaker 1>Southern crosshold Stereo promised that it would support its hosts

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<v Speaker 1>through any controversies related to on air content. And I

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<v Speaker 1>suppose this speaks to the culture of twenty twelve radio

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<v Speaker 1>that a lot of stations were going for the kind

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<v Speaker 1>of shock value in their segments in the face of

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<v Speaker 1>kind of this uprising social media threat and people young

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<v Speaker 1>listeners especially kind of becoming disengaged. So hosts were made

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<v Speaker 1>to believe that they had the support of the network,

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<v Speaker 1>but Christian said, even though he really did believe SAA

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<v Speaker 1>would protect him, it instead let its presenters take the blame.

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<v Speaker 2>So that's really interesting because it's this sense of like

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<v Speaker 2>the executives, according to Christians, kind of saying to the hosts,

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<v Speaker 2>we know you're going to try some stuff on air

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<v Speaker 2>that's a bit red hot. Yeah, but we've got your back.

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<v Speaker 1>Yeah, but go for it. And Christian says basically he

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<v Speaker 1>had no choice about the call going to air, that

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<v Speaker 1>it was not his decision to do the segment or

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<v Speaker 1>run the segment, but that the broadcaster wanted to do that,

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<v Speaker 1>and he thought that that meant that they would stand

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<v Speaker 1>by him. According to the AAP reporting on the court documents,

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<v Speaker 1>Christians lawyers have told the court that Southern Cross OS

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<v Speaker 1>Stereo Quote did not immediately take public accountability for the incident,

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<v Speaker 1>but rather allowed mister Christian and miss greg to be

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<v Speaker 1>left exposed to relentless public vitriol, harassment, and abuse, including

0:13:07.320 --> 0:13:07.959
<v Speaker 1>death threats.

0:13:08.640 --> 0:13:12.200
<v Speaker 2>It's worth noting at the moment, those are all allegations

0:13:12.400 --> 0:13:15.080
<v Speaker 2>being leveled at the network. Have we heard from the

0:13:15.120 --> 0:13:17.760
<v Speaker 2>network in response to these? And also, I wonder if

0:13:17.800 --> 0:13:19.559
<v Speaker 2>we've heard from Mel Greg.

0:13:19.800 --> 0:13:23.160
<v Speaker 1>Yeah, well I can answer both of those questions for you, Sam,

0:13:23.480 --> 0:13:26.400
<v Speaker 1>We have actually heard from SCA. I reached out and

0:13:26.440 --> 0:13:28.840
<v Speaker 1>a spokesperson got back to me and said, as the

0:13:28.880 --> 0:13:31.160
<v Speaker 1>matter is currently before the courts, and out of respect

0:13:31.200 --> 0:13:33.760
<v Speaker 1>for the legal process and the privacy of those involved,

0:13:34.080 --> 0:13:36.960
<v Speaker 1>it would be inappropriate for us to comment at this time,

0:13:37.080 --> 0:13:39.840
<v Speaker 1>so kind of what we expect from a corporation during

0:13:39.920 --> 0:13:42.720
<v Speaker 1>ongoing legal proceedings. The matters are before the courts, so

0:13:42.760 --> 0:13:45.680
<v Speaker 1>there's not too much they can say right now. But

0:13:45.920 --> 0:13:48.760
<v Speaker 1>as for Mel Greg, we have also heard from her.

0:13:48.880 --> 0:13:52.319
<v Speaker 1>So she posted to her Instagram stories with a statement

0:13:52.400 --> 0:13:55.720
<v Speaker 1>saying she understands why her former colleague has chosen to

0:13:55.760 --> 0:13:58.520
<v Speaker 1>go down this path, and she said that she hopes

0:13:58.559 --> 0:14:01.920
<v Speaker 1>the continued attention on this tragic incident will lead to

0:14:02.000 --> 0:14:06.040
<v Speaker 1>quote substantial reforms in the way media produce content and

0:14:06.200 --> 0:14:09.400
<v Speaker 1>support their staff. She's been really candid over the last

0:14:09.400 --> 0:14:12.320
<v Speaker 1>decade about the impact this incident had on her mental health.

0:14:12.800 --> 0:14:15.640
<v Speaker 1>She has not really worked in radio or in the

0:14:15.679 --> 0:14:18.880
<v Speaker 1>media industry in the same way since and really this

0:14:19.160 --> 0:14:20.720
<v Speaker 1>changed the course of her life.

0:14:21.600 --> 0:14:25.280
<v Speaker 2>Listeners to this podcast are very familiar with the fact

0:14:25.320 --> 0:14:28.840
<v Speaker 2>that these court cases can take some time. What happens

0:14:28.880 --> 0:14:29.600
<v Speaker 2>next here.

0:14:29.560 --> 0:14:32.280
<v Speaker 1>Well, the matter is yet to appear before the court.

0:14:32.440 --> 0:14:36.040
<v Speaker 1>We're in our very early stages of proceedings. Basically, all

0:14:36.080 --> 0:14:38.120
<v Speaker 1>we know is that Michael Christian and his team have

0:14:38.280 --> 0:14:41.960
<v Speaker 1>lodged a submission to sue SCA to the federal court.

0:14:42.440 --> 0:14:47.280
<v Speaker 1>He is expected to seek compensation for economic loss and damages.

0:14:47.320 --> 0:14:49.680
<v Speaker 1>Now that will be relating to the twenty twelve prank

0:14:49.720 --> 0:14:53.400
<v Speaker 1>call incident. That will be also relating to Sea's handling

0:14:53.400 --> 0:14:56.960
<v Speaker 1>of the fallout, and now this fair work claim of

0:14:57.320 --> 0:15:01.480
<v Speaker 1>unfair dismissal. It is worth noting that Melgreg filed similar

0:15:01.520 --> 0:15:06.000
<v Speaker 1>proceedings against the network in twenty thirteen, but she agreed

0:15:06.040 --> 0:15:09.600
<v Speaker 1>to a private settlement following mediation talks led by the

0:15:09.600 --> 0:15:12.400
<v Speaker 1>Fair Work Commission. So there is some precedent of fair

0:15:12.440 --> 0:15:16.240
<v Speaker 1>work negotiations between these two parties, the host and the network.

0:15:16.360 --> 0:15:19.520
<v Speaker 1>We will never really know what happened in that settlement,

0:15:19.800 --> 0:15:23.640
<v Speaker 1>and even Melgreg, in her statement earlier this week, said

0:15:23.760 --> 0:15:27.160
<v Speaker 1>that she'll never really be able to talk about what happened,

0:15:27.320 --> 0:15:29.480
<v Speaker 1>but she does hope that some good comes from this

0:15:29.600 --> 0:15:30.640
<v Speaker 1>continued attention.

0:15:31.120 --> 0:15:35.160
<v Speaker 2>A really tragic case that's had lasting impacts, and despite

0:15:35.160 --> 0:15:37.120
<v Speaker 2>wins or losses in the court, I don't think there

0:15:37.120 --> 0:15:40.000
<v Speaker 2>really are any winners from this situation. I just want

0:15:40.040 --> 0:15:43.040
<v Speaker 2>to reiterate that helpline number one more time. If you

0:15:43.200 --> 0:15:45.840
<v Speaker 2>or anyone you know needs some help, you can contact

0:15:45.880 --> 0:15:51.400
<v Speaker 2>Lifeline anytime on thirteen eleven fourteen at thirteen eleven fourteen.

0:15:51.880 --> 0:15:53.960
<v Speaker 2>That's all we've got for you for today's deep dive.

0:15:54.080 --> 0:15:55.520
<v Speaker 2>Thank you so much for joining us. We're going to

0:15:55.600 --> 0:15:57.960
<v Speaker 2>be back in the afternoon with your headlines. Until then,

0:15:58.160 --> 0:16:04.600
<v Speaker 2>have a great day. My name is Lily Maddon and

0:16:04.640 --> 0:16:08.920
<v Speaker 2>I'm a proud Arunda Bunjelung Kalkadoon woman from Gadighl Country.

0:16:09.240 --> 0:16:12.360
<v Speaker 2>The Daily oz acknowledges that this podcast is recorded on

0:16:12.400 --> 0:16:14.880
<v Speaker 2>the lands of the Gadighl people and pays respect to

0:16:14.960 --> 0:16:18.280
<v Speaker 2>all Aboriginal and torrest Rate island and nations. We pay

0:16:18.320 --> 0:16:21.240
<v Speaker 2>our respects to the first peoples of these countries, both

0:16:21.320 --> 0:16:22.200
<v Speaker 2>past and present.