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Speaker 1: We know that over the last couple of weeks we've

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Speaker 1: been contacted by a number of listeners who work in

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Speaker 1: bottle shops. They've been subjected to some pretty poor behavior,

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Speaker 1: people just turning up and stealing from them. We saw

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Speaker 1: vision last week one person armed with what appeared to

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Speaker 1: be a really large stick.

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Speaker 2: Now.

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Speaker 1: Earlier in the week, a thirty three year old man

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Speaker 1: was arrested by General Judy's members after stealing a quantity

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Speaker 1: of alcohol from a business on Harriet Place, where he

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Speaker 1: was later charged with robbery. Now, two women aged twenty

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Speaker 1: one and thirty six were also arrested by Strikeforce Trident

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Speaker 1: detectives following the robbery at a bottle shop in pine Lands,

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Speaker 1: where police will allege one of the women threatened staff

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Speaker 1: with a spear. There is no doubt that some of

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Speaker 1: these incidents seem to be getting more threatening and based

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Speaker 1: on that weapon, well more violent. So how are those

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Speaker 1: working in bottle shops going and how are the bottle

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Speaker 1: shops going in terms of trying to deal with this issue. Well,

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Speaker 1: joining me on the line is the CEO of Hospitality

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Speaker 1: here in the North Than Territory, Alex Bruce. Good morning, Alex,

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Speaker 1: good morning, Katie Alex, what are your members telling you.

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Speaker 1: Has there been an increase in incidents and indeed in

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Speaker 1: sort of the violence that is being experienced in some

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Speaker 1: of these incidents at bottle shops.

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Speaker 2: I think this time of the year we always see

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Speaker 2: a bit of a seasonal spike. And remember last year

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Speaker 2: around this time, unhelpfully, they flown and bust a lot

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Speaker 2: of people in the Howard Springs from remote areas to

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Speaker 2: keep them safe and then let them just walk out

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Speaker 2: and join the itinerant population in and around Darwin. And

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Speaker 2: we really did see that and had chat about that

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Speaker 2: this time last year, and it continued right through till

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Speaker 2: beyond Eastern and we were starting to get concerned about

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Speaker 2: whether it would quieten down for the dry season. So

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Speaker 2: we are having incidences again. It does seem to be

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Speaker 2: more violence attached to some of the ones. I've seen

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Speaker 2: that footage from the one out of pine Land. It's

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Speaker 2: horrific on two fronts. I mean, they come in with

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Speaker 2: weapons and spears and absolutely you feel for the staff

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Speaker 2: and intimidate the staff, and then they proceed to just

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Speaker 2: very casually and over a period of time, help themselves

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Speaker 2: to the shelves because you know, It is a situation

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Speaker 2: where the large chains in our space have had to

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Speaker 2: issue directions to their staff for the sake of their

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Speaker 2: employee welfare. You know, don't touch them, don't intervene, don't

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Speaker 2: try and grab them, don't get in all tussle with them.

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Speaker 2: So yeah, they know that if they can come in

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Speaker 2: and intimidate the staff, it's almost a free for all them.

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Speaker 2: They can walk out. There was an axe thrown at

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Speaker 2: the staff in a bottle shop up in the Northern

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Speaker 2: Suburbs one or two weeks ago. So there are more

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Speaker 2: than just a few isolated incidences, and they seem to

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Speaker 2: realize that if they can head in with with weapons,

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Speaker 2: we've got a real issue with dealing with that well.

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Speaker 1: And this.

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Speaker 2: I do think the police were quick to respond to

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Speaker 2: the incidences that I was aware of in this space,

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Speaker 2: but it's a constant battle for them, and we still

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Speaker 2: have some of our police down in Alice. We still

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Speaker 2: have police attached to ongoing coronials for more than a

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Speaker 2: year now. That seem to be taking away some of

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Speaker 2: those frontline resources in the Northern Suburbs and Darwin and Palmerston.

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Speaker 1: And alex I guess you know, the thing is like you've,

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Speaker 1: like you sort of touched on before with then some

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Speaker 1: of those major chains sort of issuing those directives, don't

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Speaker 1: you know, don't get yourself in a dangerous situation to

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Speaker 1: those employees. You can understand why they're doing that, because

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Speaker 1: the last thing anybody wants is for somebody to actually

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Speaker 1: get injured.

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Speaker 2: Absolutely, Katie. And it's not just the bottle shops. There's

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Speaker 2: been you know, staff having to lock themselves in panic

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Speaker 2: rooms from Darwin rural area venues right the way down

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Speaker 2: into Alice over the past six to twelve months, you know.

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Speaker 2: And of course employee safety has to be number one.

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Speaker 2: These people are just coming to work. They just want

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Speaker 2: to work hard and earn some good money and be

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Speaker 2: part of hopefully a good safe team. So, you know,

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Speaker 2: it is spiking at the moment. There is a real

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Speaker 2: challenge for the government to get back on top of

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Speaker 2: and in control.

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Speaker 1: Yeah, what do you reckon needs to happen, Alex, because

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Speaker 1: it's like it is frightening. I know, I've heard from

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Speaker 1: some of those people that work in bottle shops and

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Speaker 1: you know, they're really lovely and say that they love

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Speaker 1: their jobs. They want to keep working. You know, there's

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Speaker 1: additional things that I guess some of those bottle shop

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Speaker 1: owners have done to try to keep them safe, but

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Speaker 1: at the end of the day, it's getting pretty scary,

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Speaker 1: and a lot of them sort of saying they worry

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Speaker 1: about the younger staff and the other people that they

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Speaker 1: work with.

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Speaker 2: Yeah, and look, no one can stand up and give

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Speaker 2: the answer and solve all of our problems. Otherwise would

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Speaker 2: have been done because there are a lot of resources, time,

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Speaker 2: good hard working people from police right through the different

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Speaker 2: agencies that are trying to give it a go. I

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Speaker 2: think some of our approach over the last few years

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Speaker 2: where we've softened certain measures. Absolutely that was you know,

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Speaker 2: the ambulance at the bottom of the cliff. It doesn't

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Speaker 2: fix the long term, multi generational issues that we are facing,

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Speaker 2: but we've let the standard that community is willing to

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Speaker 2: accept fall. And you know that's a completely colorblind statement.

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Speaker 2: We need to be ensuring that there's a level of

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Speaker 2: standard behavior in the community that we're willing to accept.

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Speaker 2: If you're fall below that doesn't matter who you are,

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Speaker 2: where you come from, there will be an intervention on

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Speaker 2: you and by all means then throw supports around them

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Speaker 2: and that vulnerable family and try and get them to

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Speaker 2: break that cycle. Yeah, but what we've we've over legalized it,

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Speaker 2: we've over overwoked it, and we've ended up in this

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Speaker 2: situation where some of those measures they've just eased the

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Speaker 2: reins out over the last few years and we're living

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Speaker 2: through that now.

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Speaker 1: Yeah, And Alex, it's bloody tasty when you like, it's

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Speaker 1: hard to watch, let alone think of people being in

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Speaker 1: that situation where you know, where you've got somebody with

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Speaker 1: a huge stick threatening you and wanting their hands on alcohol.

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Speaker 1: Like you just think it's a scary situation for somebody

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Speaker 1: to have to deal with at work.

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Speaker 2: That's it. And Katie, the watchhouse in dal And CBD

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Speaker 2: is still closed, and when it is closed, it'll be

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Speaker 2: a real test to see if they're willing to pick

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Speaker 2: up people that are failing to meet the community standard

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Speaker 2: on antisocial behavior, cycle them through there until they basically

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Speaker 2: get to the point where they will take the Larichia

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Speaker 2: flight back to their community, or whether we're going to

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Speaker 2: continue to just issue infringement notices tip out the only

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Speaker 2: continue the circus that happens on a daily basis with

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Speaker 2: a bunch of agencies that have touch points in this space.

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Speaker 2: I think it is coming to a tipping point where

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Speaker 2: we really do actually need to get out there very

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Speaker 2: clearly and reconfirm that there's a standard of behavior that

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Speaker 2: we must have here too.

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Speaker 1: Now just tell me, Alex is there like have any

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Speaker 1: of those bottle shops had to sort of take on

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Speaker 1: or do additional things in order to try to keep

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Speaker 1: staff safe.

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Speaker 2: Oh. Look, it's a tricky one because always the question

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Speaker 2: is what more can we be doing in collaboration with

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Speaker 2: police and the government. You know, last year end of

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Speaker 2: last year, we produced some notices out in all the

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Speaker 2: bottle shops reminding bottle shops of how they have the

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Speaker 2: power to refuse and the way that they can refuse

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Speaker 2: service and everything else over and above the pretty ineffective BDR.

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Speaker 2: It's got to be said, and we're doing that. It

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Speaker 2: can lead to some quite aggressive confrontations. It's not perfect.

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Speaker 2: And look, I just look at the Little Nucky Street microcosm.

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Speaker 2: An individual starts the journey at the bottom of the

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Speaker 2: street in the morning, where there's an orange v and

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Speaker 2: NGO that washes their shirt while they wait. They toddle

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Speaker 2: up to the Indigenous medical provider next door get a

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Speaker 2: free sausage sizzle. They'll then tuddle up to Services Australia

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Speaker 2: and lineup for opening at eight point thirty and I

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Speaker 2: don't know what happens, but somehow they get money in

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Speaker 2: their account and then our bottle shops open at ten

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Speaker 2: and they've got a clean shirt on, they've got something

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Speaker 2: in their belly, which means they're passing our intox text

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Speaker 2: and also spending green on the BDR and they get served.

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Speaker 2: I put it to anyone listening why we continue to

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Speaker 2: focus on the bottle shop in that daily journey when

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Speaker 2: you think about all the touch points of that poor,

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Speaker 2: vulnerable individual before they walked into our.

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Speaker 1: Bottle shops, so you reckon they could be more happening

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Speaker 1: before it gets to that point. Realistically, to try and

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Speaker 1: assist people before they're actually stepping into the bottle shop.

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Speaker 2: I think there's a lot of good will out there

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Speaker 2: and a lot of hard work going on by everyone.

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Speaker 1: I know.

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Speaker 2: Don't mean to be critical about that, but it's just

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Speaker 2: band aid on a band aid on a band aid.

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Speaker 2: When are we going to get to the point of

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Speaker 2: seriously case managing these individuals and improving their life.

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Speaker 1: Alex on the BDR, I mean do you think it's working,

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Speaker 1: Do you think it's actually helping people, or do you

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Speaker 1: think that the government, I mean, you and I have

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Speaker 1: spoken about this before, like is the time comfort to

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Speaker 1: be seriously reviewed or do you think that some of

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Speaker 1: the measures you know that the government have been talking about,

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Speaker 1: I don't know whether they've even implemented them at this

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Speaker 1: point in time, but you know, refining some of those

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Speaker 1: measures will they help.

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Speaker 2: Look, the technology that they rolled out has massively improved

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Speaker 2: the speed of the BDR and made it easier for

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Speaker 2: our venues and bottle shops to deal with it, so

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Speaker 2: cudof to that it doesn't cause too much concern from

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Speaker 2: average territories. When they come through our bottle shops, they

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Speaker 2: know it's the system, and we don't really get much

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Speaker 2: push back. You get the odd barkup from a tourist

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Speaker 2: that's coming into contact with it for the first time,

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Speaker 2: but it's manageable, and once they understand that everyone has

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Speaker 2: to do that, you know it's generally okay. So I

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Speaker 2: don't think it's burdensome on our retail outlets too much.

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Speaker 2: But whether it actually works or not, I don't think

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Speaker 2: you can honestly say that it does.

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Speaker 1: Katie, Well, this is the thing. I mean, at the moment,

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Speaker 1: it's clear to see that there are people that you

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Speaker 1: know that are drinking, they're drinking publicly in the street.

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Speaker 1: There's a lot of issues I think it's safe to

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Speaker 1: say right now up here in the top end when

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Speaker 1: it comes to that alcohol issue. So I know that

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Speaker 1: there's certainly some different measures in Central Australia at the moment.

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Speaker 1: But yeah, like I just think that we've got to

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Speaker 1: get serious about the way in which we're dealing with

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Speaker 1: this because you know, like you touched on earlier, the

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Speaker 1: behavior that is being accepted right now around the Northern

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Speaker 1: Territory just shouldn't be.

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Speaker 2: Absolutely and you know, we all, we all have a

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Speaker 2: role to playing that, especially industry, and we do and

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Speaker 2: we're open to working with all stakeholders to continue to

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Speaker 2: improve where we can. But it's just too easy, too

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Speaker 2: too cheap a hit. We definitely saw that in Alice Springs.

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Speaker 2: You know, apart from playing with supply side restrictions, you

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Speaker 2: know that that world that they've tapped for the last

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Speaker 2: two decades, what else are they actually changed down there

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Speaker 2: and what happens when they left or will they even left?

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Speaker 2: You know this is we've got to move past the

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Speaker 2: let's just put another band aid on nesting and hope

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Speaker 2: that the media attention moves away and the community starts

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Speaker 2: to get frustrated about the next issue.

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Speaker 1: Alex, someone has just messaged through in Dust our staff

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Speaker 1: being confronted with weapons and are they seeking additional support

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Speaker 1: from the likes of hospitality and with security measures and

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Speaker 1: that kind of thing.

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Speaker 2: We've we've debated the toss about more security and more guards.

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Speaker 2: There is an issue you justed to see in some

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Speaker 2: of those branded chained retail outlets. They'll have guards acted

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Speaker 2: and they're under the same directive from head office down south,

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Speaker 2: don't intervene, don't touch, so you know, they look good.

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Speaker 2: We do need to make sure that the welfare of

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Speaker 2: the staff and contractors as first and foremost. I'm not

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Speaker 2: sure slapping guards on bottle shops is going to help

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Speaker 2: police on bottle shops down the track from Catherine to Alis.

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Speaker 2: You know, whilst controversial does seem to have some effect.

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Speaker 2: I think there is a different understanding from everyone in

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Speaker 2: the community when you're talking to someone in a police

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Speaker 2: uniform versus a guard. But where are we going with this,

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Speaker 2: because again, that's not addressing the underlying issues.

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Speaker 1: Do you reckon in any way that the BDR is

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Speaker 1: contributing to people sometimes becoming violent when they go to

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Speaker 1: bottle shops?

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Speaker 2: Oh? Look, I think we say the same thing as

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Speaker 2: those alcohol and other drug experts in the space. If

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Speaker 2: you're restrict the legal supply to problem drinkers, chronic substance abuses, alcoholics,

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Speaker 2: they just find ways around it to access to feed

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Speaker 2: their addictions. So we are on board, and we were

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Speaker 2: through the whole Riley Review and we've got to get

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Speaker 2: back to evidence based policy making and then put down

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Speaker 2: the crayons for a while. You know, it's just how

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Speaker 2: do we get to that bigger, hard amountain of work,

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Speaker 2: not the stop gap solutions in our space, which they're

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Speaker 2: wearing thin on our industry has.

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Speaker 1: Yeah, before I let you go, Alex, I know that

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Speaker 1: there's obviously the delegation that has been in the UK

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Speaker 1: trying to lure some workers from the UK here to

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Speaker 1: the Northern Territory. Are they still there and how's it going? Yeah?

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Speaker 2: Really positive. So we had a couple over there last

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Speaker 2: week and they're engaging with a lot of the universities

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Speaker 2: and colleges and in our space with hospitality courses. A

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Speaker 2: lot of the UK education institutions you can do six

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Speaker 2: or twelve months placement overseas somewhere and it'll count towards

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Speaker 2: your coursework. So traditionally they've wanted to go over the

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Speaker 2: US a lot of education. Unfortunately they don't know where

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Speaker 2: the NT is. A lot of the times they've never

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Speaker 2: heard of the Northern Territory before. So all of that

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Speaker 2: was done with the universities and colleges last week and

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Speaker 2: this week. Over the next few days we've got venues going.

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Speaker 2: There's a broader effort from the Department of Industry, Tourism

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Speaker 2: and Trade and Migration MT they're heading over as well.

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Speaker 2: There's Chamber of Commerce, Motor Trades, master Builders importantly into

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Speaker 2: Department of Health and Territory Families noting they have similar

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Speaker 2: workforce shortages as well. So there's a series of events

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Speaker 2: that roll through over the next ten odd days in

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Speaker 2: the UK and Ireland which we're very hopeful we'll put

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Speaker 2: the NT on the map a little bit more and

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Speaker 2: start to get workers and working holiday making backpackers back

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Speaker 2: over here.

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Speaker 1: Well, let us know how it all goes. I'll be

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Speaker 1: keen to you know, to hear how they end up

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Speaker 1: sort of going once they get back, and hopefully we

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Speaker 1: end up with some of those UK workers here in

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Speaker 1: the territory.

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Speaker 2: Absolutely good on you, Alex.

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Speaker 1: Thanks so much for your time this morning.