WEBVTT - How the Buy Now, Pay Later changes affect you

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<v Speaker 1>Already and this is the Daily OFF.

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<v Speaker 2>This is the Daily OS.

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<v Speaker 3>Oh now it makes sense. Good morning and welcome to

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<v Speaker 3>the Daily OS. It is Thursday, the sixth of June.

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<v Speaker 1>I'm Billy, I'm Sam.

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<v Speaker 3>Over seven million Australians used by now Pay Later accounts

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<v Speaker 3>like after Pay or ZIP and young people are the

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<v Speaker 3>main adopters of this new form of credit. But now

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<v Speaker 3>the government is keen to apply the same rules that

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<v Speaker 3>govern our credit cards or loans to these services in

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<v Speaker 3>one of the biggest changes to the Credit Act in years.

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<v Speaker 3>The government hopes the new laws will protect vulnerable people

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<v Speaker 3>from accumulating debt by making everyone get a credit check

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<v Speaker 3>to use the apps. And on today's podcast, we're going

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<v Speaker 3>to take a look at what's being proposed, why and

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<v Speaker 3>what the companies themselves think of the move. But first Sam,

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<v Speaker 3>what is making headlines.

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<v Speaker 1>Australia's economy grew by zero point one percent over the

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<v Speaker 1>past three months. That's according to the latest figures from

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<v Speaker 1>the Australian Bureau of Statistics. This is measured using a

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<v Speaker 1>metric known as gross domestic product or GDP, which reflects

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<v Speaker 1>the value of all goods and services in Australia. Reserve

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<v Speaker 1>Bank Governor Michelle Bullock called the growth figures quote very weak,

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<v Speaker 1>and Treasurer Jim Chalmers said it reflected the immense pressure

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<v Speaker 1>placed on households due to high inflation and interest rates.

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<v Speaker 1>Shadow Treasurer Angus Taylor blamed slow GDP on the government,

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<v Speaker 1>who he claimed, quote had no economic vision for the country.

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<v Speaker 3>Head of NewsCorp Australasia, Michael Miller, has proposed a new

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<v Speaker 3>legal framework for social media companies, requiring them to apply

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<v Speaker 3>for and pay for a social license, which will essentially

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<v Speaker 3>be permission to operate in Australia. In an address to

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<v Speaker 3>the National Press Club, Miller outlined the proposed laws, under

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<v Speaker 3>which companies would be directly liable for all the content

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<v Speaker 3>on their platforms, have to contribute to mental health funding,

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<v Speaker 3>maintain a dedicated complaints hotline in Australia, and face criminal

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<v Speaker 3>pennses for breaking social license rules.

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<v Speaker 1>Several high profile TikTok accounts have been targeted in a

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<v Speaker 1>cyber attack, including US news network CNN and Paris Hilton.

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<v Speaker 1>A TikTok spokesperson told The Associated Press that a quote

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<v Speaker 1>very small number of accounts were impacted by the cyber attack,

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<v Speaker 1>and that Hilton's account was targeted but not compromised. It

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<v Speaker 1>comes after the US government passed a bill to force

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<v Speaker 1>TikTok's Chinese parent company Byteedance to sell it to a

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<v Speaker 1>US buyer or face being shut down over concerns. User

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<v Speaker 1>data is being shared with the Chinese government.

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<v Speaker 3>And today's good News, Bluey will feature on a limited

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<v Speaker 3>run of Australian one dollar coins made by their Royal

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<v Speaker 3>Australian Mint. Characters from the iconic children's TV show an

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<v Speaker 3>ABC and BBC co production will appear on three different

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<v Speaker 3>commemorative coins as part of the Bluey dollar Bucks series. Interestingly,

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<v Speaker 3>despite being the one dollar coin, the coins will cost

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<v Speaker 3>twenty dollars for one or fifty five dollars for all three.

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<v Speaker 1>Okay, So, on today's podcast, we're going to talk about

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<v Speaker 1>changes to the buy now, pay later sector. So think

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<v Speaker 1>of companies like after pay and Zip. And given the

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<v Speaker 1>status of how popular this service is for young people,

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<v Speaker 1>and given who listens to this podcast typically, I'm sure

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<v Speaker 1>that people listening know exactly what this is, but I

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<v Speaker 1>want you to give us a quick overview anyway. What

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<v Speaker 1>is buy now pay later?

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<v Speaker 3>So buy now, pay later is a financing option that

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<v Speaker 3>allows customers to pay for items in multiple installments rather

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<v Speaker 3>than upfront. So it basically means that you can pay

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<v Speaker 3>partly for something, but you can get that item straight away.

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<v Speaker 3>So let's say that there's a dress, for example, that

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<v Speaker 3>I want to wear this weekend, but it's way out

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<v Speaker 3>of my price range. So I can pay for a

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<v Speaker 3>quarter of it now, and then I can wear that

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<v Speaker 3>dress this weekend and then pay off the rest of

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<v Speaker 3>the dress in quarterly installments over the next four weeks following.

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<v Speaker 1>Yeah, and there's no interest normally. Are those payments right exactly?

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<v Speaker 3>And that's a key benefit to this that there is

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<v Speaker 3>no financial penalty for paying for it over time. It's

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<v Speaker 3>completely free of charge, unless you don't pay it back

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<v Speaker 3>in time, then there is a fee, and that can

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<v Speaker 3>result in a debt. But I guess when you think

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<v Speaker 3>about loans, you think of the interest that comes from that.

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<v Speaker 3>This is not like that because there's no interest there.

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<v Speaker 3>So it is really popular for that reason, especially amongst

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<v Speaker 3>young people.

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<v Speaker 1>It's interesting looking at these companies because you know they

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<v Speaker 1>make billions of dollars where that money actually comes from,

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<v Speaker 1>especially because they're giving customers interest free loans essentially. And

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<v Speaker 1>the answer to that is predominantly that they charge merchants

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<v Speaker 1>and merchants. So let's take your dress for an example.

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<v Speaker 1>The merchant could be the Iconic, and so they'll convince

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<v Speaker 1>the iconic to take them on as an offering to

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<v Speaker 1>their customers. They'll pay a fee on either the number

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<v Speaker 1>of transactions or maybe even a monthly installment, and the

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<v Speaker 1>Iconic should see their sales go up because they offer

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<v Speaker 1>after pay ors. Yes, and so that's the business case

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<v Speaker 1>they're putting forward.

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<v Speaker 3>Yes, So they're basically saying to their konic, you will

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<v Speaker 3>have more customers because it is more attractive for customers

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<v Speaker 3>to use after.

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<v Speaker 1>Pay exact there are, and you should make that money back.

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<v Speaker 1>So who then is the customer that's using band pl.

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<v Speaker 3>So according to Australia's Reserve Bank, about seven million Australians

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<v Speaker 3>have used buy Now, Pay later to purchase something.

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<v Speaker 1>It's a massive group of people, it's massive.

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<v Speaker 3>That's about one in three of the adult population in

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<v Speaker 3>Australia and about half of the employed population. So it's

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<v Speaker 3>a significant proportion of Australians that we're talking about here.

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<v Speaker 3>And in terms of who these Australians are, it's Australians

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<v Speaker 3>between eighteen and thirty nine, who have on average just

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<v Speaker 3>under one buy Now Pay Later account each, although to note,

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<v Speaker 3>there's some people in this age bracket have multiple accounts

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<v Speaker 3>and will explain why a little bit later, but that's

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<v Speaker 3>why that number sounds really high. And in terms of

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<v Speaker 3>those who are a bit older, those over sixty five

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<v Speaker 3>are the least likely demographic to have an account, So

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<v Speaker 3>this is really young people who are using this service.

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<v Speaker 1>And do we have any other inside about what kind

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<v Speaker 1>of financial habits an average B and PEL holder has.

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<v Speaker 3>Yeah, Well, interestingly, there's some other research from the Reserve

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<v Speaker 3>Bank of Australia that shows that if you have a

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<v Speaker 3>buy Now Pay Later account, you're less likely to have

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<v Speaker 3>a credit card than someone who doesn't have a buy

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<v Speaker 3>and Now Pay Later account. So according to the RBA,

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<v Speaker 3>this reflects that some customers who might not be eligible

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<v Speaker 3>for a credit card might actually be using a buy

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<v Speaker 3>Now Pay Later account instead.

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<v Speaker 1>And I'm interested to tease that out a little bit

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<v Speaker 1>more with you when we get to what the government

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<v Speaker 1>has proposed, because that's kind of one of these key

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<v Speaker 1>points of tension.

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<v Speaker 3>Yeah, so we'll come back to that. But one more

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<v Speaker 3>thing that I want to add is that a twenty

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<v Speaker 3>twenty two survey by Monash University found that those experiencing

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<v Speaker 3>financial stress are seventy five percent more likely to use

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<v Speaker 3>buying our pay Later systems. So it's particularly used by

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<v Speaker 3>Australians who are experiencing financial stress.

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<v Speaker 1>Okay, And the remarkable thing about this financial product is

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<v Speaker 1>that it's kind of come from nowhere. I mean, this

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<v Speaker 1>is quite new on the scene. When did it kind

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<v Speaker 1>of burst into everyone's financial planning.

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<v Speaker 3>Yeah, it has become very popular in the last decade

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<v Speaker 3>or so, but especially during the pandemic, which is quite interesting,

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<v Speaker 3>I think so. Just in twenty twenty, again, according to

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<v Speaker 3>the Reserve Bank, by Now Pay Later services grew by

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<v Speaker 3>over fifty percent in the second half of twenty twenty

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<v Speaker 3>compared to the same period a year earlier. That is

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<v Speaker 3>a huge growth in this industry. And in the last

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<v Speaker 3>financial year the value of buy now, Pay Later transactions

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<v Speaker 3>was about nineteen billion dollars.

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<v Speaker 1>And I think if you're a regular listener to this podcast,

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<v Speaker 1>there's this theme that emerges, whether we're talking about buy Now,

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<v Speaker 1>Pay Later, or AI or other kind of emerging areas

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<v Speaker 1>of tech, especially that the law takes a little bit

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<v Speaker 1>of time to catch up, and you know, there's this

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<v Speaker 1>sense of the law as always a few years behind,

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<v Speaker 1>and they're constantly doing reports, investigations, and now they have

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<v Speaker 1>actually come out with a position on how by now

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<v Speaker 1>pay later should be policed, right.

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<v Speaker 3>Yeah, and the government says that in this policy, they

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<v Speaker 3>say that the growth of a buy now, pay later

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<v Speaker 3>sector was not contemplated by policymakers who were drafting our

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<v Speaker 3>credit legislation.

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<v Speaker 1>So that's the legislation that governs things like a credit card,

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<v Speaker 1>and there's quite strict regulations around that. I mean, it's

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<v Speaker 1>not an uncommon experience to be rejected from a credit

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<v Speaker 1>card application, for example. So now let's get to the

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<v Speaker 1>BNPL legislation. What does it look like.

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<v Speaker 3>So, like we said, buy now, Pay later is not

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<v Speaker 3>right now regulated under the same frameworks as credit card companies,

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<v Speaker 3>and they actually fall under the exemption part of the

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<v Speaker 3>Australian Credit Act. And this has made it easier for

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<v Speaker 3>consumers to use buy now, Pay later because it doesn't

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<v Speaker 3>require the same approval as credit cards or loans which

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<v Speaker 3>check a person's credit history. So basically the Credit Act

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<v Speaker 3>is designed to make sure that someone is in the

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<v Speaker 3>right financial position to use a credit card, and that

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<v Speaker 3>is not a requirement for Buy now Pay Latter services

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<v Speaker 3>got it and so policy makers have identified a few

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<v Speaker 3>key concerns here, including excessive late payment fees and lack

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<v Speaker 3>of warnings about using the services. And basically, as we

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<v Speaker 3>mentioned above, people experiencing financial stress are the most likely

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<v Speaker 3>to use buy now, Pay Later, and that is an

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<v Speaker 3>area that the government wants to help solve.

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<v Speaker 1>Got it.

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<v Speaker 3>And we mentioned before that some people have multiple accounts. Yeah,

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<v Speaker 3>one reason for why that could happen is if you

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<v Speaker 3>get banned from one account because you've accumulated too much debt,

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<v Speaker 3>and then you just open another account with another provider,

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<v Speaker 3>and again you can accumulate too much debt there, and

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<v Speaker 3>then you just keep going from provider to provider, and

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<v Speaker 3>at the moment, there is no law that stops that

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<v Speaker 3>from happening.

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<v Speaker 1>Right. That's a really interesting point because these services are designed,

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<v Speaker 1>and this is what they'll tell you. They're designed to

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<v Speaker 1>make sure that you don't go into too much debt.

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<v Speaker 1>They'll kind of cut you off if they can see

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<v Speaker 1>that you're an unreliable person to pay it back. But

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<v Speaker 1>there's nothing stopping you from going to a couple and

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<v Speaker 1>all of a sudden that debt does become overwhelming exactly,

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<v Speaker 1>So what's the government doing or what's the government proposed

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<v Speaker 1>rather to actually do about all of this.

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<v Speaker 3>So it's proposing to take buy now, pay later schemes

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<v Speaker 3>out of the exemption list under the Credit Act, meaning

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<v Speaker 3>it will be regulated under the same laws as credit cards.

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<v Speaker 3>So under the bill introduced yesterday, buy now Pay Later

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<v Speaker 3>providers would need to have an Australian credit license and

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<v Speaker 3>would be subject to, like I said, the existing credit

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<v Speaker 3>card laws, which is regulated by the Australian Securities and

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<v Speaker 3>Investments Commission. Now, what does this mean for consumers for

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<v Speaker 3>the people listening, So it means that by now pay

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<v Speaker 3>later providers could need to check a person's credit score

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<v Speaker 3>and also assess whether a person is financially suitable to

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<v Speaker 3>pay back the credit that they're accumulating. And basically what

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<v Speaker 3>the government is saying is that they are trying to

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<v Speaker 3>protect financially vulnerable consumers from accumulating debt.

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<v Speaker 1>There's actually a really interesting example just over the ditch

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<v Speaker 1>in New Zealand where they've introduced similar legislation. They've kind

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<v Speaker 1>of said, if you're going to operate by now pay

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<v Speaker 1>later services in the country, you all have to follow

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<v Speaker 1>the same rule, and it kind of sounds like that's

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<v Speaker 1>what's happening here as well. What has the government said

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<v Speaker 1>about why this is so important?

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<v Speaker 3>So Assistant treasure Stephen Jones, who is the person who

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<v Speaker 3>has introduced this to Parliament, basically said, like I said before,

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<v Speaker 3>this is all about making the market a safer place.

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<v Speaker 3>Here's what he said on the ABC yesterday.

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<v Speaker 2>We want to ensure that those consumer protections that we

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<v Speaker 2>think are necessary for credit products apply to the buy

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<v Speaker 2>and ow pay later sector. And when we put in

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<v Speaker 2>place to these new laws, that's exactly what will happen.

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<v Speaker 2>It'll ensure that we maintain the great innovation and competition

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<v Speaker 2>that the buy and our pay later sector is introduced

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<v Speaker 2>into credit markets, but the same consumer protections will be

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<v Speaker 2>in place as well.

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<v Speaker 3>And also just a quick note that TDA did reach

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<v Speaker 3>out to the opposition for comment, but we didn't receive

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<v Speaker 3>a response at the time of recording this episode.

0:11:50.160 --> 0:11:51.680
<v Speaker 1>And as with any story that we try and do

0:11:51.720 --> 0:11:53.960
<v Speaker 1>on this podcast, I do think it's important to explore

0:11:54.200 --> 0:11:56.800
<v Speaker 1>some of the balance in this and hear from the

0:11:56.800 --> 0:12:00.679
<v Speaker 1>buy now payload companies themselves. Have they come out statements

0:12:00.720 --> 0:12:03.160
<v Speaker 1>since all of this has been released, and what's their

0:12:03.200 --> 0:12:06.079
<v Speaker 1>position on their role in consumers' lives.

0:12:06.200 --> 0:12:10.520
<v Speaker 3>Yeah, so, unsurprisingly there's quite a different story from after Pay,

0:12:10.559 --> 0:12:13.120
<v Speaker 3>which we've mentioned, and they're one of the major buying now,

0:12:13.160 --> 0:12:16.560
<v Speaker 3>pay later companies, so they've told a really different story

0:12:16.559 --> 0:12:19.680
<v Speaker 3>on the role they play in consumers' lives. They released

0:12:19.720 --> 0:12:22.760
<v Speaker 3>some of their internal research yesterday that showed that one

0:12:22.800 --> 0:12:26.839
<v Speaker 3>in three after pay users cited improvements in their financial

0:12:26.840 --> 0:12:30.199
<v Speaker 3>management while using the service, and they say that twenty

0:12:30.240 --> 0:12:33.400
<v Speaker 3>five percent said it allowed them to save more. So

0:12:33.440 --> 0:12:37.120
<v Speaker 3>they're basically saying that they're actually helping people financially, not

0:12:37.240 --> 0:12:40.520
<v Speaker 3>disadvantaging them. Further, Okay, and in terms of the company's

0:12:40.520 --> 0:12:43.920
<v Speaker 3>response to the government's proposal, when this legislation was in

0:12:43.960 --> 0:12:47.520
<v Speaker 3>an earlier draft phase, they submitted some feedback and they

0:12:47.559 --> 0:12:51.240
<v Speaker 3>said that they should only have to conduct partial credit checks.

0:12:51.400 --> 0:12:54.559
<v Speaker 3>But also importantly they did acknowledge concerns that this could

0:12:54.600 --> 0:12:57.960
<v Speaker 3>allow consumers to hide debts with other providers.

0:12:57.400 --> 0:13:00.160
<v Speaker 1>And so a partial credit check could look like no

0:13:00.520 --> 0:13:03.400
<v Speaker 1>touching base with one particular government agency to see if

0:13:03.400 --> 0:13:05.320
<v Speaker 1>you have a debt there or or you know, it

0:13:05.360 --> 0:13:07.560
<v Speaker 1>could be like if you've got unpaid for parking fine

0:13:07.640 --> 0:13:10.160
<v Speaker 1>or something. Yeah, it's not a full credit check that's

0:13:10.160 --> 0:13:12.520
<v Speaker 1>being proposed by the legislation, which would be as if

0:13:12.520 --> 0:13:15.040
<v Speaker 1>you're applying for a credit card, do you have any

0:13:15.080 --> 0:13:17.160
<v Speaker 1>other loans? How are you going with your mortgage, how

0:13:17.200 --> 0:13:19.400
<v Speaker 1>are you going with your hex? All that kind of stuff.

0:13:19.920 --> 0:13:22.319
<v Speaker 3>And one more response that I think is worth mentioning

0:13:22.440 --> 0:13:24.400
<v Speaker 3>is from ZIP, who are one of the other big

0:13:24.440 --> 0:13:27.480
<v Speaker 3>buy now, pay later companies. They also responded to the

0:13:27.520 --> 0:13:31.320
<v Speaker 3>government's proposal saying they already hold a credit license and

0:13:31.360 --> 0:13:35.120
<v Speaker 3>they also already conduct checks on customers they claim. They

0:13:35.160 --> 0:13:37.520
<v Speaker 3>also told the ABC quote, we are supportive of the

0:13:37.520 --> 0:13:40.120
<v Speaker 3>government holding all providers in the sector to the same

0:13:40.160 --> 0:13:41.000
<v Speaker 3>minimum standard.

0:13:41.000 --> 0:13:42.600
<v Speaker 1>Okay, so they're taking more of a kind of New

0:13:42.679 --> 0:13:45.559
<v Speaker 1>Zealand esque approach to how they want to operate within

0:13:45.640 --> 0:13:48.320
<v Speaker 1>the environment. It's really interesting that even within the buy now,

0:13:48.360 --> 0:13:51.240
<v Speaker 1>pay later sector, there's a diversity of opinions. And that's

0:13:51.280 --> 0:13:54.040
<v Speaker 1>not unlike any real industry. I mean, there's always going

0:13:54.080 --> 0:13:56.040
<v Speaker 1>to be differing ways to do this, but it's going

0:13:56.120 --> 0:13:59.280
<v Speaker 1>to be interesting to see what happens here because I mean,

0:13:59.320 --> 0:14:03.840
<v Speaker 1>these are not traditional conventional credit products, as the legislation

0:14:04.240 --> 0:14:07.240
<v Speaker 1>understands it, and so the law is trying to change

0:14:07.240 --> 0:14:10.679
<v Speaker 1>to meet the times, and you know it will impact

0:14:10.840 --> 0:14:14.480
<v Speaker 1>millions of people who currently use these services every day.

0:14:14.600 --> 0:14:16.560
<v Speaker 1>I think we'll leave the conversation there though. Thanks for

0:14:16.640 --> 0:14:19.080
<v Speaker 1>joining us Billy to explain that, and thank you for

0:14:19.160 --> 0:14:21.680
<v Speaker 1>listening to The Daily Oz. We'll be back again in

0:14:21.720 --> 0:14:24.000
<v Speaker 1>your ears tomorrow morning. If you enjoy that episode, drop

0:14:24.040 --> 0:14:26.200
<v Speaker 1>us a note in a comments tell us your experience

0:14:26.200 --> 0:14:27.720
<v Speaker 1>with buy Now, Pay Later. I think it's a really

0:14:27.760 --> 0:14:30.400
<v Speaker 1>valuable story for us all to engage in. Thank you

0:14:30.440 --> 0:15:01.960
<v Speaker 1>so much. We'll speak to you again tomorrow. My name

0:15:02.000 --> 0:15:05.240
<v Speaker 1>is Lily Maddon and I'm a proud Arunda Bunjelung Calcuttin

0:15:05.280 --> 0:15:06.680
<v Speaker 1>woman from Gadighl country.

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<v Speaker 3>The Daily oz acknowledges that this podcast is recorded on

0:15:10.720 --> 0:15:13.200
<v Speaker 3>the lands of the Gadighl people and pays respect to

0:15:13.280 --> 0:15:16.720
<v Speaker 3>all Aboriginal and Torrestrate island and nations. We pay our

0:15:16.760 --> 0:15:19.880
<v Speaker 3>respects to the first peoples of these countries, both past

0:15:19.960 --> 0:15:20.480
<v Speaker 3>and present.