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Speaker 1: This is a podcast about failure with me. Lola Berry, author, nutritionist,

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Speaker 1: and yoga teacher join me as we get to know

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Speaker 1: these guests and learn about how their failures have ultimately

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Speaker 1: shaped their dreams. Welcome to Fearlessly Failing with Lola Berry.

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Speaker 1: Get a. It's Lolaberry here. So I've kind of like

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Speaker 1: built this little routine or ritual with you where I

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Speaker 1: do a little check in now, which in the past,

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Speaker 1: i'd always record every intro in a bulk in one

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Speaker 1: go in like one day in the studio, but Boss

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Speaker 1: has kind of built his studio now down in Talks Talkie,

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Speaker 1: which is where we're isolating, so we've been able to

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Speaker 1: do these intros. It's kind of like a weekly check in.

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Speaker 1: And in Victoria now with Corona kind of like stages

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Speaker 1: of easing. I don't know if it easing the lockdown

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Speaker 1: is the right terminology, but basically, you're allowed to have

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Speaker 1: five people kind of like inner space at one time,

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Speaker 1: so you're allowed to visit family and friends, which is

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Speaker 1: why this podcast episode exists. Because my dear friend and

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Speaker 1: you're here, we're very good. May it's Bill Bezas and

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Speaker 1: I were able to record this podcast. He came down

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Speaker 1: to talks when he sat down and we spoke about

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Speaker 1: not only his journey as a very driven, humble, hard

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Speaker 1: working and kind human, but also as his work and

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Speaker 1: role as the CEO of Skip App. Now you've probably

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Speaker 1: seen me talk about the app on my Instagram. It's

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Speaker 1: how you pre order coffee or food and you can

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Speaker 1: not line up right, so it's like a pre ordering Skip.

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Speaker 1: The que kind of app thing has totally saved cafes

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Speaker 1: and restaurants during coronavirus when the lockout law is kind

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Speaker 1: of like really kicked in. These guys have been able

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Speaker 1: to facilitate and help so many cafes stay afloat. So

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Speaker 1: we really kind of delved into that Bill is very funny,

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Speaker 1: very wonderful, and he really cares, which is why I

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Speaker 1: think he does care so much about this pod and

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Speaker 1: why he's feeling a bit nervous about it. Bill, you

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Speaker 1: have absolutely nothing to worry about. You are a wonderful

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Speaker 1: human being and it's a total honor, not just to

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Speaker 1: have you on this podcast, but to have you in

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Speaker 1: my life as such a wonderful friend.

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Speaker 2: Big love, Hello, Helloa Hello eight evers testing one two

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Speaker 2: one two testing.

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Speaker 1: Sounds like I might have a radio host on the show.

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Speaker 3: I'm not sure about that, but we'll give it a crack.

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Speaker 1: Okay, this is mine. Before we get into this, should

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Speaker 1: know this is my incredible mate. Actually, you're one of

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Speaker 1: my best friends. Let's call a spade a spade. Yeah,

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Speaker 1: let's say it's been a time.

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Speaker 3: A good five years.

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Speaker 1: I feel that longer. So this, I want to make

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Speaker 1: sure I've phonetically spelt your last name, so Bill Bezos, correct,

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Speaker 1: I nailed it. So you are the CEO of Skip app.

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Speaker 1: Let's just get that out of the way straight away.

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Speaker 1: So okay, So I want to talk for people listening

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Speaker 1: because obviously we've been we're currently living in a pandemic,

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Speaker 1: and a lot of people are saying there's no such

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Speaker 1: thing as normal anymore. So I really want to talk

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Speaker 1: to you. Yes, this is fearlessly valuing podcasts about your

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Speaker 1: own personal kind of like highs and lows, but also

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Speaker 1: like managing a brand and an app that actually has

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Speaker 1: helped people feel safe and still get their favorite things

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Speaker 1: and help keep businesses afloat throughout this pandemic. It's to

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Speaker 1: me a really important thing to chat about. Does that

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Speaker 1: sound good?

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Speaker 3: Yeah? Sounds great.

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Speaker 1: Okay, So let's start with the business side of things then,

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Speaker 1: But before all of that, do you remember when we

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Speaker 1: first met it.

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Speaker 2: I actually think from memory, and I could be wrong,

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Speaker 2: but I'm pretty sure I'm right that I actually put

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Speaker 2: you forward as a speaker with the business that I

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Speaker 2: was working at previously.

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Speaker 3: Yeah, that's right, when you went on a road show.

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Speaker 1: Yeah, that's right.

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Speaker 3: I wasn't part of the road show. I did put

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Speaker 3: you forward.

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Speaker 1: How did you find me though?

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Speaker 2: I think from our mate salvatory. Yeah, I think so.

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Speaker 1: How interesting?

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Speaker 2: Yeah, I think there was a connection there. I heard

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Speaker 2: about you. They were asking for a speaker that would

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Speaker 2: be great to go out on the circuit talk all

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Speaker 2: things social but also health and business.

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Speaker 3: So I'll put your name forward, and here we are today.

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Speaker 1: And we had our first phone conversation during that.

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Speaker 3: That's great. Yeah, you caught to thank me. That's yeah,

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Speaker 3: You're welcome.

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Speaker 1: Okay, amazing. So then I started making little lists of

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Speaker 1: things that we've done together. So we've been to a

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Speaker 1: lot of events and fun things together, which you think.

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Speaker 3: Great.

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Speaker 1: We went to the movie premiere last year of A

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Speaker 1: Star Is.

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Speaker 3: Born, that's right.

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Speaker 1: Do you remember?

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Speaker 3: Yeah? You cried?

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Speaker 1: Did I be serious.

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Speaker 3: Right at the end, Well it's a sad flea. Well

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Speaker 3: let's not talk about it in case someone hasn't watched it.

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Speaker 1: You were laughing from memory.

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Speaker 3: I was not laughing. I'm a very serious person.

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Speaker 1: Play you are the officer of a serious person. And

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Speaker 1: then we were just discussing before this we both got

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Speaker 1: a love for Dennis Walter love Dennis. Isn't he wonderful?

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Speaker 1: He's one of my dream guests, just so you know

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Speaker 1: on this pod. But I used to go on three

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Speaker 1: RW which you did as well.

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Speaker 3: Is that correct?

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Speaker 2: What did you talk about, skip and who we are,

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Speaker 2: how we're operating. I think we did a bit around

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Speaker 2: spring Racing Carnival as well.

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Speaker 1: Of course, because you had your famous marquees as racing.

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Speaker 2: And we were enabling racegoers to pre order, pay and collect.

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Speaker 2: Oh of course, of course I spoke about that.

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Speaker 1: Because I used to go on Dennis's show and I'm

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Speaker 1: a massive Dennis fan, and so I go on talking

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Speaker 1: about health and wellness and every time I go and

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Speaker 1: I'd be like, Dennis, what are you seeing at Carol's

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Speaker 1: by candlelight this year? And one year I went to

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Speaker 1: the rehearsal, so the day before Christmas Eve is the

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Speaker 1: rehearsal he gets on stage, He's like, this song's dedicated

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Speaker 1: to Lulla Berry if you're in the audience, And I

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Speaker 1: was like, yeah.

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Speaker 3: Mate, thank you. Dennis.

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Speaker 1: How nice is that?

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Speaker 3: That's amazing? Really nice guy.

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Speaker 1: And the best voice.

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Speaker 3: Yeah, amazing. Oh okay, favorite Christmas Carol?

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Speaker 1: Okay, I've got to say the first no Wel because

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Speaker 1: my dad's name is Nolsh that Christmas is literally a

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Speaker 1: Christmas tree with just Noel decorations all over it, over

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Speaker 1: it because it's like an ode to my dad. But

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Speaker 1: I do like I like the real old school, almost

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Speaker 1: romantic sounding ones. What's your favorite Carol?

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Speaker 3: I'd probably say drummer Boy.

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Speaker 1: I knew you were going to say little drummer Boy.

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Speaker 3: Something about that bird um for bumper.

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Speaker 1: Oh yeah, So I think I like far out. It's

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Speaker 1: like there's those ones like oh Holy Night, and like

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Speaker 1: those really like I don't know what the word is

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Speaker 1: when I say romance, like when someone like Dennis sings

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Speaker 1: it and it's got all this depth and what not

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Speaker 1: to it.

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Speaker 2: Can I ask you a quick question? Yeah, we've been

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Speaker 2: obviously we're still in isolation. Yeah, is it Christmas already?

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Speaker 1: Oh my goodness, I know, right, I know, well far

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Speaker 1: out well.

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Speaker 2: We're here talking about Christmas carols. I feel like have

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Speaker 2: I just missed eight months?

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Speaker 1: I know it does feel a lot like that. It does.

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Speaker 1: And by the way, thank you so much for doing

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Speaker 1: this pod, and especially around this time when you're actually

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Speaker 1: I know we're hearing a lot of a lot of people,

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Speaker 1: myself included, especially at the start of isolation where work

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Speaker 1: kind of slowed.

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Speaker 3: Yeah, we have been really really.

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Speaker 2: Fortunate being the opposite correct and it's been touch and

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Speaker 2: go the whole way through as well, based off government announcements,

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Speaker 2: what's acceptable, what's not?

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Speaker 1: Can you quickly take the listeners through? What is Skip?

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Speaker 3: Yeah? For sure.

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Speaker 2: So Skip's an application that's free to download from give

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Speaker 2: me an app, an app.

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Speaker 1: That's application serious, mixed serious.

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Speaker 2: It's an app that people can download. So you can

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Speaker 2: do it through iTunes, Google, placed off. If you can't

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Speaker 2: do either of those, which is very rare, you can

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Speaker 2: also jump on our website Skip dot com today you

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Speaker 2: follow the prompts and place your order. So the whole

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Speaker 2: thing behind skip it enables us, as consumers of food

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Speaker 2: and beverage to pre order, pay and then collect.

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Speaker 1: So for me, I use it for coffee. But I

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Speaker 1: think I read a few googled a few articles you've

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Speaker 1: been in recently, and that's now kind of pivoted to

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Speaker 1: being pivoted far out. We're over using that word at

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Speaker 1: the moment in this time. But you've kind of like

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Speaker 1: allowed I was reading, correct me if I'm doing it

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Speaker 1: wrong business owners to do food as well, which I

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Speaker 1: know has always been on offer, but also for them

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Speaker 1: to deliver food to people's home.

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Speaker 3: Does that r Yeah, that's right. So that's something that

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Speaker 3: we just introduced.

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Speaker 1: Oh you proud that I did that.

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Speaker 2: Yeah, thank you. You've researched. Well, yeah, that's something that

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Speaker 2: we have pivoted. Second time, we're saying that word as

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Speaker 2: part of our application. So again, Skippy app, this is going, well.

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Speaker 1: We're too close. We're going to pay each other out

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Speaker 1: the whole way. Okay.

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Speaker 2: Yeah, So I guess with Skip, we've been in a

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Speaker 2: really fortunate busition that assisting the hospitality industry to keep

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Speaker 2: their doors open. We've assisted them with providing and offering

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Speaker 2: to consumers, keeping their customers safe at the same time

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Speaker 2: as well.

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Speaker 1: Yeah, customers staff. And I read an interview where you said,

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Speaker 1: like it's really about kind of like the community rallying

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Speaker 1: around keeping yes the customer is safe, but still giving

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Speaker 1: you the comfort like that morning coffee. For me, it's

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Speaker 1: a ritual, like whether it be like my favorite local cafe,

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Speaker 1: and like even Boss Matt and I love like well

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Speaker 1: pre or our coffees and sit in the car and

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Speaker 1: have a date together in the car. Like I know

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Speaker 1: that sounds funny, but it's like we look forward to it.

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Speaker 2: Yeah, it's the one thing that has kept me especially

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Speaker 2: sane and feel a bit normal.

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Speaker 1: You were saying to me just before. Your routine is

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Speaker 1: I get up, I get changed hopefully, I make the bed. Yeah,

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Speaker 1: you make the bed, but you go to do your

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Speaker 1: walk around Princess Park, sorry to give away where you look,

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Speaker 1: and you get your coffee on the way, and it's

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Speaker 1: still a part of your kind of like mourning ritual.

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Speaker 3: Yeah.

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Speaker 2: And I guess for me, as you know, I'm not

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Speaker 2: a massive homebody, so the whole isolation for me has

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Speaker 2: been really difficult.

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Speaker 1: Yeah.

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Speaker 2: So from day one I needed to get my shit together. Yeah,

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Speaker 2: because I knew it was going to be a long

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Speaker 2: road ahead and I needed to get into the right

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Speaker 2: head space, not only for work, but also for myself

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Speaker 2: mentally as well.

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Speaker 1: Also, Bill's been doing juice cleanses once a week. Who

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Speaker 1: am I I know with our mates, can't make a

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Speaker 1: big shout out to them because they've been amazing, so wonderful.

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Speaker 1: If you're Melbourne based on a juice cleans this is

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Speaker 1: not a paid sponsored thing. Also, this is not either,

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Speaker 1: So just so you know, I said to Bill when

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Speaker 1: we were chatting, I was like, let's definitely talk about

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Speaker 1: Skip because I believe that Skip is one of those

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Speaker 1: cool companies that has been able to facilitate so much

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Speaker 1: goodness in a shit time or in a confronting time,

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Speaker 1: and even just little things like are you have you

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Speaker 1: got something in place? I think I saw where you

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Speaker 1: can pay it forward.

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Speaker 3: Yeah, that's right.

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Speaker 2: So we did a campaign for our customers to be

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Speaker 2: able to pay it forward for whether it's another customer

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Speaker 2: that was going in that may not have been able

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Speaker 2: to afford to buy food or coffee, or they wanted

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Speaker 2: to support their local and it's actually been really nice

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Speaker 2: just to say, even the messages that are going through

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Speaker 2: as part of each order.

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Speaker 1: You were telling me just last night about the Alfred Hospital.

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Speaker 1: Can you tell me about that.

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Speaker 3: Yeah, so the Alfred Hospital contacted us.

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Speaker 2: Obviously they're working around the clock doing an amazing job,

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Speaker 2: let me say, with what they're doing, and they contacted

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Speaker 2: us talking about how difficult it was for them just

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Speaker 2: to simply grab some coffee or some food because what.

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Speaker 1: They've got to like scrub, get out of scrub. Like

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Speaker 1: if they're in theater, casita can go for hours and

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Speaker 1: hours and hours, you've got to get out, change those

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Speaker 1: scrub How does it work?

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Speaker 2: What scrub down, get changed from that, go out, order

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Speaker 2: their coffee, order their food, do the same process when

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Speaker 2: they go back in, scrub down again, change clothes again,

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Speaker 2: and then get back into theater.

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Speaker 1: Yeah.

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Speaker 2: So that would take around half an hour to forty

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Speaker 2: minutes each time, yea, which is timely for them, right.

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Speaker 1: So you found out about that.

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Speaker 2: So we found out about that. We started working with

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Speaker 2: the venue that was located at the Olphred Hospital, which

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Speaker 2: is called Elves anyone at home that was wondering. And

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Speaker 2: then what we started doing was the delivery functionality that

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Speaker 2: we've got available. We started using that with specific times,

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Speaker 2: so every hour the venue would provide a delivery service

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Speaker 2: to the staff room of the theater and ICU leave

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Speaker 2: the food and BEV and then they would literally go

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Speaker 2: in grab everything and again they would be it created

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Speaker 2: better efficiency, Yeah, and they were so grateful. And to

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Speaker 2: receive a letter from all the nurses and the doctors

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Speaker 2: in ICU after all the work that they're doing it, Yeah,

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Speaker 2: it was really touching to know that not only are

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Speaker 2: we doing what we do best, which is operating SKIP,

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Speaker 2: but we're doing something that's working in this current in

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Speaker 2: climate as well.

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Speaker 1: Totally. And I think for you as well, like you

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Speaker 1: were saying, you personally struggle. You're a very social person.

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Speaker 1: You love like catching up with people, and you love

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Speaker 1: like human contact. You're like one of those real butterflies

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Speaker 1: like you, and you're quite an extrovert, I would say,

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Speaker 1: much more than me. And you and I go to

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Speaker 1: events together and I'm like, cool, I'm done for three

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Speaker 1: weeks now, and You're like I can't get them. Yeah, totally.

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Speaker 1: But I imagine for you it's probably given you such

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Speaker 1: a sense of purpose as well, especially in this time

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Speaker 1: and every time Old call Bill because like obviously my

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Speaker 1: work is kind of really really slowed, and Old call

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Speaker 1: Bill and is like I've got to call you back,

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Speaker 1: Like you are constantly on the go.

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Speaker 2: Yeah, and I think even I know we briefly touched

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Speaker 2: on the delivery service. So for us, there was a

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Speaker 2: lot of businesses that were contacting us saying, we love Skip.

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Speaker 2: We've been using Skip for years. We think it's a

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Speaker 2: great service, especially with what's going on now. Is there

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Speaker 2: an opportunity that you could flick on a delivery service?

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Speaker 1: Yeah, okay, so that's how.

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Speaker 2: Yeah, And I guess for us, the delivery piece was

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Speaker 2: always something that we wanted to work on and bring

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Speaker 2: out and introduce.

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Speaker 3: But I obviously created.

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Speaker 2: A or how to catch up with my development team

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Speaker 2: and the head of product. Yes, Dave, and I said,

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Speaker 2: this is what's coming through from our customers.

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Speaker 3: Is there anything that we can do?

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Speaker 1: Because that's quite expensive. Correct, Like if you say I

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Speaker 1: don't know if I want it, I'm allowed to say

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Speaker 1: your competitors, but say like a new Breats or something.

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Speaker 1: Only I know this because of having the Smoothie but

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Speaker 1: Happy place. They take a massive hunk of money off you.

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Speaker 1: The commission rate? Is that right?

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Speaker 3: Oh?

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Speaker 1: Thank you? I told you you're smarter than me.

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Speaker 3: No be for this.

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Speaker 1: It's like what if I don't sound smart, I'm like,

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Speaker 1: you're like at least five times smarter than me. So

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Speaker 1: what I'm getting at back to your skip story, I think,

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Speaker 1: aren't your and we don't need to talk numbers if

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Speaker 1: you don't want to, but aren't your rates much better

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Speaker 1: than like?

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Speaker 2: Yeah, I guess there's other competitors out there without naming

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Speaker 2: them that are charging more and they are providing a

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Speaker 2: different service as well, they're providing the delivery as part

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Speaker 2: of it. With us, we saw the opportunity and based

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Speaker 2: off the feedback from our customers being the merchants, saying

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Speaker 2: we want to provide a delivery service. We've got staff

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Speaker 2: that were previously waiters, working behind the bar, working in

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Speaker 2: the kitchen, working cleaning that no longer have jobs. So

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Speaker 2: we took it upon ourselves to say, all right, how

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Speaker 2: quick can we get a delivery functionality put together? And

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Speaker 2: that means yeah, So it meant that waiter that no

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Speaker 2: longer had a job was now delivering food and beverage

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Speaker 2: to the local community.

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Speaker 1: So how long did it take from the feedback to

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Speaker 1: actually opening it?

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Speaker 2: Okay, so we went We've gone through a stage approach

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Speaker 2: Stage one. Within three days, we did a release, a

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Speaker 2: development release, and that went live and we started onboarding

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Speaker 2: venues from there. Yeah, it wasn't the best experience, but

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Speaker 2: for us, we're okay with that, and we were okay

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Speaker 2: that it wasn't the best experience from day one because

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Speaker 2: it was providing a service and providing these venues that

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Speaker 2: our partners to keep their doors open as well.

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Speaker 1: So when you say it wasn't the best experience, it

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Speaker 1: was just like ironing out the creases like any initial idea.

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Speaker 3: That's right.

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Speaker 2: And then from that, every every third day we were

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Speaker 2: doing a new deployment which provided greater functionality, a greater experience.

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Speaker 1: So what's a deployment is that the developed.

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Speaker 2: So the developers will work on a new piece of

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Speaker 2: work and then from there they will deploy it into

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Speaker 2: the application which enables new features will get there.

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Speaker 1: So good, okay, So is it true that? So hang on,

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Speaker 1: I've got a really good stat here. So first of all,

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Speaker 1: you're the number one pre order pay collect coffee food

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Speaker 1: app in Australia. Correct. I'm so excited about the next

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Speaker 1: little bit, but I'll go to that in a second.

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Speaker 1: But you've got well over like twenty three hundred cafes and.

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Speaker 3: Stuff across yeap venue partner and.

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Speaker 1: That's including we're talking like Quantus and Woolies here.

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Speaker 3: Yeah, that's right, that's massive. And they're awesome partners.

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Speaker 1: Yeah you do talk about how awesome they are.

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Speaker 3: Yeah, they are. They're really nice to work with.

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Speaker 2: All our partners are, and I think that's been the

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Speaker 2: really nice thing about what's going on. We've all worked

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Speaker 2: together as a community. We've enabled our businesses to stay open.

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Speaker 2: We've worked as quickly and as the longest hours, like

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Speaker 2: the whole teams come together. The team has been amazing.

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Speaker 2: Everyone's been working around the clock. We've had new menus

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Speaker 2: coming through, changes to menus, new merchants jumping on board,

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Speaker 2: new customers. So it's been a really great experience for us,

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Speaker 2: enabling again our partners to stay open and receive orders.

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Speaker 1: Can I side note how weird is when you have

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Speaker 1: meetings at Woolli's It's when I say weird. Do you

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Speaker 1: feel like you're in the Truman show?

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Speaker 3: Oh, it's massive and it's huge.

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Speaker 1: What is a describe it for the list? It's like

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Speaker 1: it's like a Chadstone but it's a Woolworth. It's huge, crazy,

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Speaker 1: rug huge. Anyway, I just had to side.

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Speaker 2: Note it's massive and I guess for us again working

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Speaker 2: with the partners like Quanter Woolies, they've been amazing.

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Speaker 1: Oh yeah, and I imagine, like not to discount that's

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Speaker 1: also a reflection of your hard work, because I don't

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Speaker 1: think that that's something that would be like, oh, I'm

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Speaker 1: just going to call up bullies and see if i can.

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Speaker 2: No, it's a whole team, like, it's a team effort.

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Speaker 2: So whether it's the product development, marketing support, we all

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Speaker 2: come together, we all work together.

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Speaker 1: And how long does it take from like that initial

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Speaker 1: meeting to then having it for.

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Speaker 3: A large tender? It varies.

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Speaker 2: I would probably say from day one of contact to

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Speaker 2: then starting and enabling the product in venue. I'd probably

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Speaker 2: say anywhere between a month to two.

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Speaker 1: Oh that's fast. Yeah, that's way fast. In the book, like,

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Speaker 1: so if you sign a book contract, if you're writing

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Speaker 1: a book with a publishing house, you will hold that

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Speaker 1: book in your hand about twelve months later.

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Speaker 2: Okay, that's a really long time. Yeah, And I still

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Speaker 2: think one to two months is too long.

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Speaker 1: I thought you were going to I thought you were

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Speaker 1: going to say when you when I could see he

402
00:19:02,359 --> 00:19:03,560
Speaker 1: was going to say one, I was like, oh, he'll

403
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Speaker 1: say like one to twelve months.

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Speaker 3: Yeah.

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Speaker 2: No, but then you look at our the cafes as

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Speaker 2: an example. So your local cafe, we can get them

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Speaker 2: started same day. Yes, so they sign up and they

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Speaker 2: can literally I've.

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Speaker 1: Actually heard you when when kind of like Corona got

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Speaker 1: went from that stage one to stage two to stage

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Speaker 1: three quite quickly, and then cool Bill and he's like,

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Speaker 1: I'm dropping a machine at a plate, like you've got

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Speaker 1: to do what you've got to do on the ground

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Speaker 1: getting machines to when I say machines, is that like

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Speaker 1: I'm ordering printing?

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Speaker 3: Yeah?

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Speaker 2: Correct, So it depends on the way the business wants

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Speaker 2: to operate. Yeah, but yeah, it's dropping off marketing collateral,

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Speaker 2: oh yah, tablet devices, printers, and again for me, I

420
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Speaker 2: like rolling up my sleeves. I like going talking to customers.

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Speaker 2: I yeah, even I've even jumped behind the counter to

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Speaker 2: make coffees.

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Speaker 1: He can be fully trained in making it. So okay,

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Speaker 1: So so SKIP is your brain child, right?

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Speaker 3: No? Oh okay, So I took it to market, but.

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Speaker 1: Six years you've been on day one, Day one, it's

427
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Speaker 1: been you being like, all right, let's make this dream.

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Speaker 2: So an amazing group of people developed the application. Yeah,

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Speaker 2: and then from there, they want to take it to market.

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Speaker 3: Yeah, I got tap on the shoulder, and.

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Speaker 1: So you're an evangelist, aren't you. Do you know what

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Speaker 1: that word means? I had no idea, and I was

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Speaker 1: you are one. So I was in a meeting for

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Speaker 1: coffee so with Lola coffee boss, Matt, my boyfriend, and

435
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Speaker 1: I own it with our friend Rob, and we were

436
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Speaker 1: in a meeting and we kind of that phase. We're

437
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Speaker 1: kind of meeting some big I just heard your word

438
00:20:37,040 --> 00:20:43,320
Speaker 1: tenders bigger, bigger guys, bigger fries than us. And Rob,

439
00:20:43,400 --> 00:20:45,600
Speaker 1: the business partner, looked at me and was like, oh, well, lols,

440
00:20:45,600 --> 00:20:48,359
Speaker 1: you're the evangelist. And I was like, oh yeah, yeah, yeah, whatever,

441
00:20:48,760 --> 00:20:51,000
Speaker 1: get in the car. I'm like, oh, Matt, what's an evangelist?

442
00:20:51,520 --> 00:20:53,480
Speaker 1: And he's like, you're the one that like sprooks, It

443
00:20:53,600 --> 00:20:57,160
Speaker 1: gets people so excited, gets people on board, sells the passion.

444
00:20:57,760 --> 00:20:59,960
Speaker 1: And I was like, for literally the next two week,

445
00:21:00,320 --> 00:21:03,800
Speaker 1: I'm the evangelist, so listen to what I have to say.

446
00:21:03,800 --> 00:21:05,760
Speaker 1: But like, that's why I think you and I have

447
00:21:05,800 --> 00:21:08,920
Speaker 1: become such good friends, because we're passionate people and we'll

448
00:21:08,960 --> 00:21:11,600
Speaker 1: get so excited, like even like little things like something

449
00:21:11,640 --> 00:21:13,000
Speaker 1: will be coming up in the calendar, and you and

450
00:21:13,080 --> 00:21:15,480
Speaker 1: I are like, oh, I'm so excited, let's do a

451
00:21:15,560 --> 00:21:17,040
Speaker 1: lap of the ten and talk about what we're going

452
00:21:17,080 --> 00:21:20,040
Speaker 1: to do and how we're going Like that is probably

453
00:21:21,160 --> 00:21:24,800
Speaker 1: your kind of superpower with SKIP where you've seen this idea.

454
00:21:25,440 --> 00:21:27,840
Speaker 1: Obviously you've done the hard work as well, but you're

455
00:21:27,960 --> 00:21:30,960
Speaker 1: very good at getting passionate about it.

456
00:21:31,040 --> 00:21:31,359
Speaker 3: Thank you.

457
00:21:31,440 --> 00:21:34,879
Speaker 2: And I guess for me, I am really fortunate that

458
00:21:35,040 --> 00:21:37,040
Speaker 2: I am passionate about what I do because I love

459
00:21:37,080 --> 00:21:37,560
Speaker 2: what I do.

460
00:21:38,040 --> 00:21:41,080
Speaker 3: Every day I get up and I enjoy going to work.

461
00:21:41,200 --> 00:21:42,760
Speaker 2: Yeah, all right, there's times that you do want to

462
00:21:42,760 --> 00:21:44,760
Speaker 2: press news a couple more times and stay in bed.

463
00:21:45,000 --> 00:21:47,000
Speaker 3: But the reality is, I'm really fortunate. I've got a

464
00:21:47,000 --> 00:21:47,560
Speaker 3: great product.

465
00:21:47,600 --> 00:21:51,920
Speaker 2: I've got an amazing, amazing team, and yeah, right now,

466
00:21:52,080 --> 00:21:54,560
Speaker 2: it's amazing what we've been able to do and take

467
00:21:54,600 --> 00:21:57,960
Speaker 2: this product even further and assist those businesses during this

468
00:21:58,040 --> 00:21:59,600
Speaker 2: hard time of RONA.

469
00:22:00,200 --> 00:22:03,119
Speaker 1: Yeah, Bill calls it right, so I keep calling it

470
00:22:03,160 --> 00:22:05,520
Speaker 1: COVID nineteen, and that's like, why are you so like

471
00:22:05,640 --> 00:22:08,760
Speaker 1: official about it? I'm like, oh, COVID nineteen, this, this,

472
00:22:08,840 --> 00:22:11,040
Speaker 1: and this. I have fallen down the trap of like

473
00:22:11,160 --> 00:22:13,719
Speaker 1: we was saying this just before, I was like watching

474
00:22:13,760 --> 00:22:17,640
Speaker 1: every news article Australia, America, New Zealand like you name it,

475
00:22:17,840 --> 00:22:19,760
Speaker 1: and it gave me way too much anxiety. I had

476
00:22:19,760 --> 00:22:21,240
Speaker 1: to step away.

477
00:22:21,359 --> 00:22:24,359
Speaker 3: Yeah, I started doing the same, slowing it down a

478
00:22:24,400 --> 00:22:26,040
Speaker 3: bit as well. You got to Yeah.

479
00:22:26,200 --> 00:22:29,159
Speaker 1: Okay, So while we're still on skip before we get

480
00:22:29,240 --> 00:22:33,480
Speaker 1: into your more personal story, can you give me like

481
00:22:33,840 --> 00:22:36,000
Speaker 1: and you're probably gonna you might have already shared a highlight,

482
00:22:36,040 --> 00:22:37,960
Speaker 1: but like one high but also a low.

483
00:22:39,520 --> 00:22:43,200
Speaker 2: I'll probably start with a low because that probably came first. Yeah,

484
00:22:43,280 --> 00:22:45,600
Speaker 2: I think for me. When I did get that tap

485
00:22:45,640 --> 00:22:47,960
Speaker 2: on the shoulder to say, hey, there's a role going yeah,

486
00:22:48,080 --> 00:22:51,040
Speaker 2: do an apply for it? I knew I wanted to

487
00:22:51,040 --> 00:22:54,240
Speaker 2: do it because I was passionate about hospitality. I like

488
00:22:54,320 --> 00:22:59,240
Speaker 2: the whole application itself app application, and I thought, yeap,

489
00:22:59,359 --> 00:23:02,399
Speaker 2: I can really make something of this. As soon as

490
00:23:02,400 --> 00:23:06,200
Speaker 2: I signed the contract, it then dawned on me, Bill,

491
00:23:06,280 --> 00:23:08,760
Speaker 2: you've never managed or taken it.

492
00:23:08,760 --> 00:23:09,000
Speaker 3: Ever.

493
00:23:10,160 --> 00:23:15,359
Speaker 2: My background is sales, having worked in advertising and travel

494
00:23:16,119 --> 00:23:18,920
Speaker 2: prior to that, and then being told hey, you're leading

495
00:23:18,960 --> 00:23:21,960
Speaker 2: a whole product, so you've got developers that report to you, Like,

496
00:23:22,040 --> 00:23:24,000
Speaker 2: what does the developer do I.

497
00:23:24,040 --> 00:23:25,240
Speaker 3: Don't want know they're working. I don't know.

498
00:23:25,520 --> 00:23:28,080
Speaker 2: It's like a matrix page. I don't know, and they

499
00:23:28,119 --> 00:23:28,800
Speaker 2: make things happen.

500
00:23:30,000 --> 00:23:33,119
Speaker 1: Now, did you know P and L stuff? Yeah?

501
00:23:33,160 --> 00:23:35,639
Speaker 3: I knew what it meant, but never managed one before.

502
00:23:35,720 --> 00:23:37,960
Speaker 1: I remember my first feedback from my meeting at the

503
00:23:37,960 --> 00:23:40,720
Speaker 1: Smoothie bar, Sal my old business partner, the friend you

504
00:23:40,760 --> 00:23:43,080
Speaker 1: referred to earlier. He's like, I was like any feedback,

505
00:23:43,080 --> 00:23:45,040
Speaker 1: and he's like, start figuring out how to read pe

506
00:23:45,040 --> 00:23:46,879
Speaker 1: and out, Like, is that you need to understand what

507
00:23:46,920 --> 00:23:49,320
Speaker 1: the business is making and what it's spending, and like

508
00:23:49,400 --> 00:23:50,800
Speaker 1: little things like I was like, oh my god, we're

509
00:23:50,800 --> 00:23:53,520
Speaker 1: spending so much money on macadamia from and B is

510
00:23:53,560 --> 00:23:57,240
Speaker 1: like I've been telling you this for months, just little things.

511
00:23:57,760 --> 00:23:59,879
Speaker 1: Would you say that you had imposter syndrome? Were you

512
00:23:59,880 --> 00:24:01,800
Speaker 1: like I meant to be?

513
00:24:02,640 --> 00:24:04,520
Speaker 2: Is there someone else that should be doing this job?

514
00:24:05,600 --> 00:24:06,679
Speaker 2: Is there someone better than me?

515
00:24:07,280 --> 00:24:07,760
Speaker 1: Yeah?

516
00:24:07,800 --> 00:24:10,679
Speaker 2: So that was definitely something that I really struggled with

517
00:24:10,720 --> 00:24:13,560
Speaker 2: at the start. Not that I didn't love the product

518
00:24:13,600 --> 00:24:16,919
Speaker 2: and I wasn't passionate. I was unsure if I was

519
00:24:16,920 --> 00:24:19,680
Speaker 2: the right person to be able to take this product

520
00:24:20,240 --> 00:24:21,600
Speaker 2: to market.

521
00:24:22,000 --> 00:24:24,480
Speaker 1: Would you say though that that's just your own insecurity

522
00:24:24,800 --> 00:24:25,280
Speaker 1: hundred percent.

523
00:24:25,359 --> 00:24:28,000
Speaker 2: And I think it's come from every previous role that

524
00:24:28,040 --> 00:24:30,959
Speaker 2: I've had, whether it's been leading sales teams, I've always

525
00:24:30,960 --> 00:24:33,600
Speaker 2: been really good at that. I was good at sales myself.

526
00:24:34,080 --> 00:24:37,119
Speaker 2: I could then start a leading teams. We were successful,

527
00:24:37,200 --> 00:24:40,679
Speaker 2: we smashed every target. To then go from that to

528
00:24:40,880 --> 00:24:45,439
Speaker 2: something completely different, that was the difficult bit. Yeah, but

529
00:24:45,520 --> 00:24:46,520
Speaker 2: it's been amazing though.

530
00:24:46,680 --> 00:24:48,240
Speaker 1: Yeah, and it's for you to where you are.

531
00:24:48,320 --> 00:24:49,000
Speaker 3: Yeah, I love it.

532
00:24:49,119 --> 00:24:50,600
Speaker 1: So what about the highs?

533
00:24:51,280 --> 00:24:54,480
Speaker 2: The highs I guess for me, winning our first big

534
00:24:54,520 --> 00:25:00,760
Speaker 2: tender was a massive high and that was Quantas. So

535
00:25:00,800 --> 00:25:03,280
Speaker 2: obviously the product continue to grow from day one, which

536
00:25:03,280 --> 00:25:06,000
Speaker 2: has been amazing. But for the first time when we

537
00:25:06,119 --> 00:25:10,320
Speaker 2: got that big deal being Quantas, to work with such

538
00:25:10,359 --> 00:25:13,680
Speaker 2: an iconic Australian brand, oh yeah, it was amazing.

539
00:25:14,080 --> 00:25:17,399
Speaker 1: So just for people listening what Bill means with Skip

540
00:25:17,480 --> 00:25:19,479
Speaker 1: and Quantus, like you literally pull the app up if

541
00:25:19,480 --> 00:25:20,920
Speaker 1: you're in the Quantus lounge. Is that right?

542
00:25:21,000 --> 00:25:21,160
Speaker 3: Yes?

543
00:25:21,240 --> 00:25:24,840
Speaker 2: So Skip's available in Quantus club and lounge throughout Australia.

544
00:25:25,280 --> 00:25:27,200
Speaker 1: I bet you've got a sweet deal with Quantus tank.

545
00:25:27,280 --> 00:25:31,120
Speaker 3: Well, we don't talk about that they're amazing.

546
00:25:31,400 --> 00:25:35,399
Speaker 1: Yeah yeah, yeah, so cool. So basically I've used it

547
00:25:35,440 --> 00:25:37,679
Speaker 1: in quantus myself, and so you just order it like

548
00:25:37,720 --> 00:25:40,560
Speaker 1: you ordered a cafe, but it just comes like just ready.

549
00:25:40,400 --> 00:25:40,959
Speaker 3: To go for that.

550
00:25:41,160 --> 00:25:43,879
Speaker 2: Yeah, so you can go, get comfortable, go grab some

551
00:25:44,040 --> 00:25:46,040
Speaker 2: brecky yeah, and then your coffee is ready to go,

552
00:25:46,119 --> 00:25:47,399
Speaker 2: so you're not standing in a queue.

553
00:25:47,440 --> 00:25:48,880
Speaker 3: Oh so good, it's really good.

554
00:25:49,320 --> 00:25:52,879
Speaker 1: Okay, so you've done your high your low of skip

555
00:25:53,400 --> 00:25:56,440
Speaker 1: where like if we fast forward the switch, because I

556
00:25:56,480 --> 00:25:59,960
Speaker 1: was reading that currently something like two million, is it too,

557
00:26:00,080 --> 00:26:03,880
Speaker 1: Mollion Ossie's already using apps to pre order food and

558
00:26:04,080 --> 00:26:09,120
Speaker 1: coffee ordered to get delivered. That's right, And the prediction

559
00:26:09,280 --> 00:26:11,480
Speaker 1: is by twenty twenty three that that's going to be

560
00:26:11,520 --> 00:26:13,080
Speaker 1: four point six million, Is that right?

561
00:26:13,160 --> 00:26:16,080
Speaker 2: That's right, and it probably could be even higher based

562
00:26:16,119 --> 00:26:17,800
Speaker 2: off what we're currently going through.

563
00:26:18,080 --> 00:26:20,080
Speaker 1: Well, you were just saying like everything's going to change

564
00:26:20,160 --> 00:26:23,920
Speaker 1: online shopping. People that didn't use apps and online shopping

565
00:26:23,960 --> 00:26:25,639
Speaker 1: now have been forced to use it.

566
00:26:26,040 --> 00:26:27,160
Speaker 3: Well, I even look at my mum.

567
00:26:27,680 --> 00:26:31,920
Speaker 2: She hadn't purchased anything online previously, from clothing and and

568
00:26:32,040 --> 00:26:33,240
Speaker 2: now she's been doing it.

569
00:26:33,280 --> 00:26:35,520
Speaker 1: But I'm even liking changed. I'm like your mum.

570
00:26:35,640 --> 00:26:36,280
Speaker 3: I don't like.

571
00:26:36,440 --> 00:26:41,399
Speaker 1: I like the tactile kinesthetic experience trying address on or

572
00:26:41,400 --> 00:26:44,760
Speaker 1: even in a bookshop, I would like to smell books weird.

573
00:26:46,080 --> 00:26:49,080
Speaker 1: People will absolutely say that knew that book smell is

574
00:26:49,119 --> 00:26:49,880
Speaker 1: really nice.

575
00:26:49,800 --> 00:26:51,480
Speaker 3: Like when you got your school books delivered.

576
00:26:51,720 --> 00:26:55,920
Speaker 1: Yes, so I ordered to textbooks last week and usually

577
00:26:55,920 --> 00:26:57,520
Speaker 1: I had to go to a shop and be like, oh,

578
00:26:57,760 --> 00:26:59,720
Speaker 1: I wonder if they'll have the book I need. I

579
00:26:59,720 --> 00:27:02,600
Speaker 1: don't know why, but so even for me, like and

580
00:27:03,040 --> 00:27:05,280
Speaker 1: speaking of Quantus, I did that because I saw I

581
00:27:05,320 --> 00:27:08,679
Speaker 1: got extra Quantus points. Yeah, Like there's all these like

582
00:27:08,760 --> 00:27:10,840
Speaker 1: online incentives.

583
00:27:10,560 --> 00:27:13,280
Speaker 3: And I think consumer behavior will change now forever.

584
00:27:13,760 --> 00:27:16,520
Speaker 1: So how does Skip, like, let's fast forward the clock

585
00:27:16,680 --> 00:27:19,600
Speaker 1: like five years from now. What's the dream for Skip.

586
00:27:20,119 --> 00:27:22,320
Speaker 3: To continue growing with our product offering?

587
00:27:22,640 --> 00:27:27,280
Speaker 2: Yeah, more merchants jumping on board and using Skip as

588
00:27:27,320 --> 00:27:30,320
Speaker 2: that form of pre order application.

589
00:27:30,680 --> 00:27:32,639
Speaker 3: It couldn't mean drone delivery.

590
00:27:33,000 --> 00:27:35,919
Speaker 2: I know there's other applications trying trialing it out at

591
00:27:35,960 --> 00:27:39,360
Speaker 2: the moment, but I guess for us, we've.

592
00:27:39,160 --> 00:27:40,760
Speaker 1: Got one to spill the coffee though.

593
00:27:41,640 --> 00:27:44,680
Speaker 2: We're not just coffee, so we are food as well. Yeah,

594
00:27:44,720 --> 00:27:49,640
Speaker 2: so but yeah, who knows, Like the market's changing so rapidly.

595
00:27:50,200 --> 00:27:51,920
Speaker 3: And again I even look at it in the last

596
00:27:51,960 --> 00:27:52,480
Speaker 3: six years.

597
00:27:52,920 --> 00:27:54,840
Speaker 2: What we were working on day one and what we

598
00:27:54,920 --> 00:27:58,520
Speaker 2: thought would be working on today is very and it

599
00:27:58,560 --> 00:28:01,560
Speaker 2: does change week to week, even day by day especially now.

600
00:28:03,240 --> 00:28:05,440
Speaker 1: Would you say that the goal would be like if

601
00:28:05,480 --> 00:28:08,720
Speaker 1: it opened up to be, would be something global?

602
00:28:09,480 --> 00:28:10,720
Speaker 3: Yeah, well who knows.

603
00:28:10,720 --> 00:28:14,720
Speaker 2: Like we're doing an amazing job here in Australia. There's

604
00:28:14,720 --> 00:28:18,320
Speaker 2: nothing stopping us to take it to that next level. Ah,

605
00:28:18,520 --> 00:28:22,840
Speaker 2: this is exciting, but it's nice. We're an Australian brand. Yeah,

606
00:28:23,040 --> 00:28:26,880
Speaker 2: we're an Australian pre order app and that's what sets

607
00:28:26,920 --> 00:28:27,359
Speaker 2: up number.

608
00:28:27,800 --> 00:28:30,640
Speaker 3: Yeah, it sets us apart to other competitors as well.

609
00:28:31,000 --> 00:28:35,000
Speaker 1: Okay, so take me back to Baby Bill. So is

610
00:28:35,040 --> 00:28:37,600
Speaker 1: it true that is the day you turned fourteen and

611
00:28:37,720 --> 00:28:40,000
Speaker 1: nine months you had to have a job, the legal

612
00:28:40,000 --> 00:28:42,240
Speaker 1: age of having a job. What was the job? Toys

613
00:28:42,280 --> 00:28:46,160
Speaker 1: R I was Brumbies. Is it true that you can.

614
00:28:46,120 --> 00:28:48,400
Speaker 3: Say, God, I was not bro Oh.

615
00:28:48,360 --> 00:28:50,719
Speaker 1: Yeah, I put a lot. I was eating those. We

616
00:28:50,760 --> 00:28:52,800
Speaker 1: had these mini banana breads and you're allowed to take

617
00:28:52,840 --> 00:28:57,160
Speaker 1: home whatever doesn't sell. What was it mini mini banana banana? Bill?

618
00:28:57,240 --> 00:28:57,520
Speaker 3: Doesn't?

619
00:28:57,760 --> 00:28:59,440
Speaker 1: Is my only person I know in my life that

620
00:28:59,440 --> 00:29:00,800
Speaker 1: doesn't like nanas.

621
00:29:00,880 --> 00:29:01,960
Speaker 3: I reckon, there's a few more.

622
00:29:02,120 --> 00:29:05,480
Speaker 1: Yeah, Or I'd take a loaf of white bread home

623
00:29:05,520 --> 00:29:07,640
Speaker 1: and just put tomato sauce on it. Just eat bread

624
00:29:07,640 --> 00:29:11,840
Speaker 1: and tomato sauce. Very aussy is very weird, So Australia,

625
00:29:11,960 --> 00:29:15,600
Speaker 1: I'm sure other Aussy kids have definitely done that. So okay,

626
00:29:15,680 --> 00:29:20,120
Speaker 1: So can you still do the closing lines? Toys are us?

627
00:29:21,120 --> 00:29:22,440
Speaker 1: Come on, you did it to me the other day.

628
00:29:22,480 --> 00:29:23,520
Speaker 1: Don't pretend you don't.

629
00:29:23,360 --> 00:29:24,560
Speaker 3: Know tension customers.

630
00:29:24,600 --> 00:29:27,600
Speaker 2: As the time is now approaching quarter to nine toys

631
00:29:27,680 --> 00:29:29,200
Speaker 2: r US high point, we'll be closing for trade in

632
00:29:29,280 --> 00:29:30,720
Speaker 2: approximately fifteen minutes time.

633
00:29:31,200 --> 00:29:32,920
Speaker 3: There's a lot more, but we don't have time for it.

634
00:29:33,880 --> 00:29:38,920
Speaker 1: You very much for doing that. Okay. So on a

635
00:29:38,960 --> 00:29:42,680
Speaker 1: more personal note, this is a podcast about salibrating the failures. Yes,

636
00:29:43,040 --> 00:29:46,280
Speaker 1: so what would what would be some more personal kind

637
00:29:46,320 --> 00:29:47,360
Speaker 1: of like hurdles.

638
00:29:47,760 --> 00:29:51,080
Speaker 2: Yeah, well again, there's phaisures in every part of our line.

639
00:29:51,160 --> 00:29:53,480
Speaker 2: Of course, I even look at it now with business.

640
00:29:53,760 --> 00:29:56,239
Speaker 2: I guess I've got a different mentality now, which is

641
00:29:56,280 --> 00:29:59,560
Speaker 2: it's okay to fail, it's okay to make mistakes.

642
00:30:00,080 --> 00:30:03,520
Speaker 3: Learn from him, but also fail fast.

643
00:30:04,600 --> 00:30:06,440
Speaker 2: So I don't know if you've heard about failing fast,

644
00:30:06,760 --> 00:30:09,520
Speaker 2: save money, get your learnings as quickly as possible, and

645
00:30:09,600 --> 00:30:11,760
Speaker 2: then move on to the next thing. And again, you

646
00:30:11,800 --> 00:30:13,680
Speaker 2: could fail on the next time that you do it,

647
00:30:14,200 --> 00:30:15,160
Speaker 2: but yeah, move on.

648
00:30:15,240 --> 00:30:17,160
Speaker 1: Would you say that you like failing, then.

649
00:30:18,480 --> 00:30:22,880
Speaker 2: I've accepted failing and that I don't think anyone likes failing,

650
00:30:23,120 --> 00:30:26,360
Speaker 2: but I've accepted it, and it's part of learning and

651
00:30:26,400 --> 00:30:27,720
Speaker 2: part of growing and development.

652
00:30:28,520 --> 00:30:30,840
Speaker 1: There's a famous Gary Ve quote, you know, Gary, Yeah,

653
00:30:30,840 --> 00:30:34,520
Speaker 1: of course, sand Chuck. He said that successful people, which

654
00:30:34,560 --> 00:30:37,320
Speaker 1: I would put you in that boat. You're one of

655
00:30:37,400 --> 00:30:40,240
Speaker 1: most of the most successful friends, for sure, but they

656
00:30:40,360 --> 00:30:42,160
Speaker 1: kind of look forward to that failure because it comes

657
00:30:42,160 --> 00:30:44,760
Speaker 1: with a lesson, he said. And it's like, oh, but

658
00:30:44,840 --> 00:30:47,760
Speaker 1: that thing that actually might teach me something about myself

659
00:30:48,000 --> 00:30:49,240
Speaker 1: that will better me as a human.

660
00:30:49,360 --> 00:30:50,040
Speaker 3: Yeah, that's right.

661
00:30:50,080 --> 00:30:54,480
Speaker 1: And they say politicians look forward to confrontation because it

662
00:30:54,520 --> 00:30:57,880
Speaker 1: allows them to find a hole or holes within their

663
00:30:57,960 --> 00:30:59,320
Speaker 1: own personality.

664
00:30:59,680 --> 00:31:01,680
Speaker 3: How can amazing? Amazing?

665
00:31:02,000 --> 00:31:04,520
Speaker 1: Okay, so we're onto personal failures and you just said

666
00:31:04,560 --> 00:31:06,560
Speaker 1: like that you like to fail fast.

667
00:31:07,040 --> 00:31:09,800
Speaker 2: And I guess if you look at if I look

668
00:31:09,840 --> 00:31:13,960
Speaker 2: at where I am today, and growing up, and there's

669
00:31:14,080 --> 00:31:17,560
Speaker 2: a certain expectations of what you need to be at

670
00:31:17,600 --> 00:31:20,720
Speaker 2: what point in your life, at what age, and does

671
00:31:20,760 --> 00:31:21,960
Speaker 2: that mean you're successful?

672
00:31:22,000 --> 00:31:22,760
Speaker 3: Does that mean you're not.

673
00:31:23,360 --> 00:31:27,280
Speaker 2: So, as an example, finishing high school the inter school

674
00:31:27,360 --> 00:31:30,760
Speaker 2: or whatever you call it in school, do you remember, no,

675
00:31:31,440 --> 00:31:34,920
Speaker 2: I would probably say in the eighties early eighties.

676
00:31:34,720 --> 00:31:35,760
Speaker 1: Oh that's pretty smart.

677
00:31:36,600 --> 00:31:37,320
Speaker 3: I could look.

678
00:31:37,520 --> 00:31:39,920
Speaker 2: I'll be honest, I didn't love school. I love the

679
00:31:40,000 --> 00:31:41,520
Speaker 2: social side of course.

680
00:31:41,560 --> 00:31:43,560
Speaker 1: Of course, where'd you go? You feel like a d

681
00:31:43,720 --> 00:31:44,160
Speaker 1: LA boy?

682
00:31:44,440 --> 00:31:45,920
Speaker 3: No college?

683
00:31:47,160 --> 00:31:47,840
Speaker 1: We grew up in.

684
00:31:47,920 --> 00:31:50,520
Speaker 3: I grew up in Easkey Law, so really really close.

685
00:31:50,640 --> 00:31:51,840
Speaker 1: Yeah, meant to be friends.

686
00:31:53,040 --> 00:31:56,040
Speaker 2: Yeah, So I think the whole expectation of you finish

687
00:31:56,160 --> 00:31:59,040
Speaker 2: high school, you get an inter score from that that

688
00:31:59,120 --> 00:32:01,720
Speaker 2: dictates what you're going to do next. You should go

689
00:32:01,760 --> 00:32:05,640
Speaker 2: to UNI based off that's the norm. Yeah, and that's

690
00:32:05,680 --> 00:32:06,880
Speaker 2: what's deemed a success.

691
00:32:08,000 --> 00:32:09,520
Speaker 1: But you did do that, correct, Yeah.

692
00:32:09,360 --> 00:32:10,480
Speaker 3: I did it in a different way.

693
00:32:10,600 --> 00:32:13,920
Speaker 2: So for me my growing up, always wanted to be

694
00:32:13,960 --> 00:32:19,600
Speaker 2: an actor, oh yes, yeah, but I knew that it

695
00:32:19,640 --> 00:32:23,479
Speaker 2: was a difficult industry and I needed to have something

696
00:32:23,480 --> 00:32:24,480
Speaker 2: else to fall back on.

697
00:32:24,680 --> 00:32:24,920
Speaker 1: Yeah.

698
00:32:25,520 --> 00:32:29,520
Speaker 2: Always had a passion for cooking and the hospitality industry,

699
00:32:29,560 --> 00:32:33,640
Speaker 2: even from back then. So I finished year twelve, then

700
00:32:33,640 --> 00:32:35,480
Speaker 2: went and studied at winnim Anglers.

701
00:32:35,680 --> 00:32:37,320
Speaker 1: So were you doing like the full.

702
00:32:37,280 --> 00:32:42,560
Speaker 2: Chef hospitality, So hospitality and hospitality management a lot of

703
00:32:42,600 --> 00:32:45,000
Speaker 2: cooking as part of that, So technically I'm a qualified

704
00:32:45,000 --> 00:32:46,200
Speaker 2: cook as well.

705
00:32:46,240 --> 00:32:50,240
Speaker 3: Oh yeah, it's amazing. And then from there worked in hotels.

706
00:32:50,560 --> 00:32:53,640
Speaker 1: You've never cooked for me, Hang on a minute, what's

707
00:32:53,680 --> 00:32:54,600
Speaker 1: going wrong with this face?

708
00:32:54,680 --> 00:32:56,160
Speaker 3: I can pick a good restaurant.

709
00:32:56,400 --> 00:32:58,880
Speaker 1: Yeah, that's true. That's true, and we've had some good

710
00:32:58,920 --> 00:33:02,080
Speaker 1: meals out amazing, that's true. And out wine. You're very

711
00:33:02,080 --> 00:33:03,040
Speaker 1: good at wine.

712
00:33:03,680 --> 00:33:04,680
Speaker 3: I'm good at consuming it.

713
00:33:07,040 --> 00:33:09,680
Speaker 2: So yeah, So I studied at Winna Mangler, started working

714
00:33:09,680 --> 00:33:14,600
Speaker 2: at hotels cafes. Did that for about four years while

715
00:33:14,600 --> 00:33:16,960
Speaker 2: I was that Oh no, sorry, I'm lying. Three years

716
00:33:17,000 --> 00:33:18,280
Speaker 2: while I was that winning Manglers.

717
00:33:18,360 --> 00:33:18,560
Speaker 3: Yeah.

718
00:33:19,360 --> 00:33:22,800
Speaker 2: Then from there I started working at the Parquive when

719
00:33:22,800 --> 00:33:26,320
Speaker 2: that first opened. So I started off as a waiter

720
00:33:26,560 --> 00:33:28,600
Speaker 2: and person behind the bar at one of their bars.

721
00:33:29,560 --> 00:33:31,320
Speaker 2: So I did that for a period of time, and

722
00:33:31,400 --> 00:33:34,760
Speaker 2: I remember there was a couple that came down the stairs.

723
00:33:35,360 --> 00:33:38,240
Speaker 2: I was waiting there with a tray with beverages, waiting

724
00:33:38,240 --> 00:33:40,320
Speaker 2: for them to come down. Came down, they grabbed it,

725
00:33:40,320 --> 00:33:41,920
Speaker 2: and I kept thinking to myself, you know what, there

726
00:33:41,920 --> 00:33:44,640
Speaker 2: needs to be a Not that there's anything wrong with

727
00:33:44,720 --> 00:33:46,800
Speaker 2: being a waiter or anything like that, but I knew

728
00:33:46,840 --> 00:33:50,560
Speaker 2: I wanted something more than just that. And I shouldn't

729
00:33:50,600 --> 00:33:53,480
Speaker 2: say just that because it's more than enough. But for me,

730
00:33:53,640 --> 00:33:56,360
Speaker 2: I knew that I wasn't satisfied with just doing that.

731
00:33:56,640 --> 00:33:58,680
Speaker 1: So are they still studying acting at all?

732
00:33:58,800 --> 00:34:03,600
Speaker 3: No? Yes? Lie again. I was doing it in the evenings. Yeah,

733
00:34:04,040 --> 00:34:05,120
Speaker 3: once twice a week.

734
00:34:05,400 --> 00:34:06,040
Speaker 1: Oh, that's good.

735
00:34:06,240 --> 00:34:10,200
Speaker 3: And I kept doing that even for at least ten years.

736
00:34:11,360 --> 00:34:13,440
Speaker 1: That's why you're so good on the podcast.

737
00:34:13,440 --> 00:34:14,239
Speaker 3: I don't know what you mean.

738
00:34:16,239 --> 00:34:20,920
Speaker 2: So then when did a degree at La trob Uni Business, Yeah,

739
00:34:20,960 --> 00:34:21,760
Speaker 2: which was amazing.

740
00:34:21,960 --> 00:34:24,880
Speaker 1: So you would have done that later, like later compared

741
00:34:24,920 --> 00:34:26,280
Speaker 1: to you weren't in your teens.

742
00:34:26,320 --> 00:34:29,719
Speaker 3: You weren't like so I was twenty two.

743
00:34:30,239 --> 00:34:32,240
Speaker 1: I still like the same as maybe my New Trip degree.

744
00:34:32,360 --> 00:34:35,040
Speaker 2: Yeah okay, So I did that and then from there

745
00:34:35,080 --> 00:34:39,719
Speaker 2: worked in travel doing sales marketing and traveling around doing

746
00:34:39,800 --> 00:34:44,200
Speaker 2: road shows, working with travel agents, teaching them how to pitch.

747
00:34:44,239 --> 00:34:47,440
Speaker 1: Destination was your favorite destination to pitch.

748
00:34:47,280 --> 00:34:48,440
Speaker 3: New Zealand and Tasmania.

749
00:34:48,480 --> 00:34:52,600
Speaker 2: Tasmania was and it still is today, a hot spot.

750
00:34:53,480 --> 00:34:55,279
Speaker 3: So yeah, it was really nice to talk about.

751
00:34:55,760 --> 00:34:57,960
Speaker 1: You love that thing they do in Tasmani's at Dark Mofo.

752
00:34:58,280 --> 00:34:59,960
Speaker 3: Yeah, so we did that last year.

753
00:35:00,040 --> 00:35:01,160
Speaker 1: That was skipped.

754
00:35:01,520 --> 00:35:05,480
Speaker 2: Yeah, so part of Telstra presented to a group of

755
00:35:05,640 --> 00:35:08,800
Speaker 2: Telstra people together with Alan Joyce, which was amazing.

756
00:35:08,920 --> 00:35:11,200
Speaker 1: Yeah, but hang on, what was skipped doing for that?

757
00:35:11,680 --> 00:35:14,880
Speaker 3: So we worked as part of the people the pre

758
00:35:15,080 --> 00:35:15,960
Speaker 3: order summer.

759
00:35:15,840 --> 00:35:18,960
Speaker 2: No, so it was more promoting our new product that

760
00:35:19,000 --> 00:35:21,480
Speaker 2: we were releasing, gotcha.

761
00:35:21,560 --> 00:35:24,000
Speaker 3: And so hopefully there's a future collaboration.

762
00:35:24,120 --> 00:35:27,480
Speaker 2: I know it's been, it's not happening this year, so

763
00:35:27,520 --> 00:35:31,200
Speaker 2: hopefully Yeah, twenty twenty one, there's a new opportunity there.

764
00:35:31,400 --> 00:35:34,600
Speaker 1: Oh wow, So okay, I cut you off Tasmania for

765
00:35:34,600 --> 00:35:36,120
Speaker 1: food and beverage or about says epic.

766
00:35:36,320 --> 00:35:39,800
Speaker 2: Yeah, amazing, amazing. So worked in travel for about four years.

767
00:35:40,480 --> 00:35:42,440
Speaker 1: New Zealand. Did you go to Queenstown at all?

768
00:35:42,520 --> 00:35:45,279
Speaker 3: Yeah? Is that amazing? Amazing Lord of the Ring.

769
00:35:45,360 --> 00:35:48,160
Speaker 2: Yeah, New Zealand's beautiful for those that haven't been highly

770
00:35:48,200 --> 00:35:51,439
Speaker 2: recommend and it's not fast and yeah that's right.

771
00:35:51,640 --> 00:35:51,920
Speaker 3: Yeah.

772
00:35:52,719 --> 00:35:55,440
Speaker 2: So yeah, worked in trouble for about four years, and

773
00:35:55,480 --> 00:36:00,839
Speaker 2: then from that then started working in advertising. Yeah, advertising

774
00:36:00,880 --> 00:36:05,319
Speaker 2: advertising advertising and working in sales, leading teams there.

775
00:36:05,560 --> 00:36:08,000
Speaker 3: Yeah, and got me to where I am today.

776
00:36:08,280 --> 00:36:12,400
Speaker 1: So you're a lovely Greek boy? Am I allowed to

777
00:36:12,400 --> 00:36:16,080
Speaker 1: say that? And is there ever any kind of like

778
00:36:16,120 --> 00:36:19,319
Speaker 1: do you ever in your mind? Obviously because I date

779
00:36:19,400 --> 00:36:24,000
Speaker 1: Matt his Italian and like, there's a family is obviously

780
00:36:24,280 --> 00:36:25,560
Speaker 1: a core value system.

781
00:36:25,640 --> 00:36:26,320
Speaker 3: Yeah for sure.

782
00:36:26,400 --> 00:36:29,799
Speaker 1: Whereas like for me, like my parents divorced when I

783
00:36:29,840 --> 00:36:33,160
Speaker 1: was in prep, which was not didn't feel traumatic like

784
00:36:33,200 --> 00:36:35,120
Speaker 1: it was done. So my mom and dad are still

785
00:36:35,120 --> 00:36:37,440
Speaker 1: really good mates and they'll say funny things like I'll

786
00:36:37,480 --> 00:36:40,000
Speaker 1: get dad something. He's like, oh, that's more your mother's

787
00:36:40,480 --> 00:36:43,280
Speaker 1: you know, Like there's still really good mates, which I love.

788
00:36:43,480 --> 00:36:47,080
Speaker 1: Like Dad is still the vet to mum's animals, Like

789
00:36:47,120 --> 00:36:51,080
Speaker 1: it's very very cool. But I've never had a tight

790
00:36:52,280 --> 00:36:56,000
Speaker 1: family like so for example, there's never been an expectation

791
00:36:56,080 --> 00:36:58,160
Speaker 1: to have kids by a certain age or anything like that.

792
00:36:58,320 --> 00:37:00,480
Speaker 1: Do you ever feel like, well, I've definite gone down

793
00:37:00,520 --> 00:37:01,320
Speaker 1: the career path.

794
00:37:02,040 --> 00:37:04,000
Speaker 3: Do you have a Yeah, yeah I do, And I

795
00:37:04,000 --> 00:37:04,920
Speaker 3: think is that failure?

796
00:37:05,480 --> 00:37:06,040
Speaker 1: That's what I mean?

797
00:37:06,360 --> 00:37:11,040
Speaker 2: Have I failed from my parents' eyes, based off what

798
00:37:11,120 --> 00:37:15,919
Speaker 2: their expectations are and their timelines are, I think they're.

799
00:37:15,640 --> 00:37:17,200
Speaker 3: Pretty relaxed about it as well.

800
00:37:17,239 --> 00:37:19,720
Speaker 2: Yes, they'd like me to settle down and have kids,

801
00:37:21,080 --> 00:37:23,000
Speaker 2: and I do think of that. Have I spent too

802
00:37:23,120 --> 00:37:28,160
Speaker 2: much time on focusing on career and left that to

803
00:37:28,360 --> 00:37:30,560
Speaker 2: the side, But I don't. Again, I don't think we

804
00:37:30,560 --> 00:37:33,800
Speaker 2: should put a time stamp on when things should occur

805
00:37:33,920 --> 00:37:39,000
Speaker 2: by totally. And yeah, again, I'm loving life. I'm happy

806
00:37:39,040 --> 00:37:41,000
Speaker 2: with what I'm doing. I was going to say a

807
00:37:41,000 --> 00:37:43,000
Speaker 2: good group of people around me, Well.

808
00:37:42,880 --> 00:37:44,399
Speaker 1: That's I was going to say, if you sit down,

809
00:37:44,440 --> 00:37:46,520
Speaker 1: you'd probably have no regrets. Do you know what I mean?

810
00:37:46,560 --> 00:37:46,839
Speaker 1: You would?

811
00:37:47,080 --> 00:37:49,360
Speaker 2: I think we all have times in our lives that

812
00:37:49,400 --> 00:37:52,440
Speaker 2: we say I regret doing that, but nothing that really

813
00:37:52,480 --> 00:37:56,520
Speaker 2: stands out as a major regret, which I'm really fortunately.

814
00:37:56,560 --> 00:38:01,000
Speaker 1: Yeah, yeah, I would say the same question. And so

815
00:38:01,400 --> 00:38:04,799
Speaker 1: your personality, as obviously a friend is like really like

816
00:38:04,840 --> 00:38:08,279
Speaker 1: you're very caring, you're super loving, you're always there, you're

817
00:38:08,360 --> 00:38:11,640
Speaker 1: very very supportive, and I think that you're the same.

818
00:38:12,040 --> 00:38:15,160
Speaker 1: I imagine you're the same in your career, so like you've

819
00:38:15,160 --> 00:38:17,920
Speaker 1: got a team that you value, like I've spoken to

820
00:38:17,960 --> 00:38:19,359
Speaker 1: Bill a few weeks where I was like, oh, it

821
00:38:19,400 --> 00:38:21,960
Speaker 1: was a team member's birthday last week. I sent them

822
00:38:22,000 --> 00:38:24,760
Speaker 1: all cupcakes to home for their isolation.

823
00:38:24,480 --> 00:38:26,600
Speaker 3: Like good old Dave received cupcakes last week.

824
00:38:26,680 --> 00:38:28,319
Speaker 1: No, I know, right, But I mean you've told me

825
00:38:28,360 --> 00:38:31,279
Speaker 1: as well like other members, like you gave them hampers

826
00:38:31,320 --> 00:38:33,719
Speaker 1: and stuff like that because they've worked so hard. So

827
00:38:33,800 --> 00:38:37,719
Speaker 1: you care so much about your staff, yep. Does that

828
00:38:37,800 --> 00:38:39,760
Speaker 1: ever come at a cost?

829
00:38:40,400 --> 00:38:40,800
Speaker 3: Yeah?

830
00:38:40,840 --> 00:38:44,680
Speaker 2: So I love my staff as though they're family. I

831
00:38:44,800 --> 00:38:48,560
Speaker 2: treat them the same. I want them to enjoy coming

832
00:38:48,560 --> 00:38:50,080
Speaker 2: into work. I want them to have a good time.

833
00:38:50,480 --> 00:38:53,439
Speaker 2: And I guess over the years, in previous roles as well,

834
00:38:53,840 --> 00:38:58,520
Speaker 2: leading larger teams, that does become a bit of an issue. Yeah,

835
00:38:58,600 --> 00:39:01,520
Speaker 2: I guess separating when's business and when you have to

836
00:39:01,520 --> 00:39:04,160
Speaker 2: have that difficult conversation and a lot of the times

837
00:39:04,320 --> 00:39:06,520
Speaker 2: it's a conversation that you might not even agree with,

838
00:39:07,000 --> 00:39:09,719
Speaker 2: but you get paid to do a job and you

839
00:39:10,000 --> 00:39:15,239
Speaker 2: sometimes have to have that difficult conversation and with individual

840
00:39:15,239 --> 00:39:20,040
Speaker 2: staff that you've built quite a close relationship slash friendship

841
00:39:20,040 --> 00:39:20,359
Speaker 2: out of.

842
00:39:20,280 --> 00:39:23,080
Speaker 1: It, because I know me personally, I really struggled with

843
00:39:23,120 --> 00:39:25,120
Speaker 1: that with Happy Place and I became friends with all

844
00:39:25,160 --> 00:39:27,960
Speaker 1: my staff and one of my business partners, Locke, who

845
00:39:28,000 --> 00:39:30,520
Speaker 1: you also. He goes, the biggest mistake you're making, law

846
00:39:30,560 --> 00:39:33,240
Speaker 1: is being friends with them. He's like, they've got a respect.

847
00:39:33,280 --> 00:39:37,040
Speaker 1: This is a space that is here. Because the other

848
00:39:37,120 --> 00:39:39,120
Speaker 1: thing that I learned really early on in mycrow is

849
00:39:39,160 --> 00:39:41,439
Speaker 1: no one will work as hard as you at your dream.

850
00:39:41,640 --> 00:39:44,640
Speaker 1: That's right, and Skipper is your dream, really, and so

851
00:39:45,560 --> 00:39:47,320
Speaker 1: I found it really hard when I'd see my staff

852
00:39:47,320 --> 00:39:50,560
Speaker 1: slacking off or I remember how a staff member going

853
00:39:50,600 --> 00:39:52,440
Speaker 1: what's it like to be famous? And I was like, oh,

854
00:39:52,440 --> 00:39:55,960
Speaker 1: my freaking god, like one, I'm not two, don't ask

855
00:39:56,000 --> 00:39:58,359
Speaker 1: me that, Like that's a really right now. You should

856
00:39:58,400 --> 00:40:02,520
Speaker 1: be focused on the cuss and giving someone a great

857
00:40:02,560 --> 00:40:05,360
Speaker 1: product that they love and feel good. That's where your

858
00:40:05,440 --> 00:40:07,879
Speaker 1: energy would be, not asking me about tips on social

859
00:40:07,960 --> 00:40:12,919
Speaker 1: media for your own purposes. And so I struggled. And

860
00:40:12,920 --> 00:40:15,319
Speaker 1: I know you and I are a bit similar in work,

861
00:40:15,360 --> 00:40:18,520
Speaker 1: and so my question is is that something that is

862
00:40:18,680 --> 00:40:21,120
Speaker 1: like I think you have kind of answered it, but like,

863
00:40:22,120 --> 00:40:25,480
Speaker 1: how theF do you handle those really tough conversations, like

864
00:40:25,600 --> 00:40:28,000
Speaker 1: how because I know I felt horrible after I to

865
00:40:28,040 --> 00:40:31,479
Speaker 1: deliver a really hard conversation. I never had to fire

866
00:40:31,520 --> 00:40:33,480
Speaker 1: people a happy place, but I had to make it

867
00:40:33,520 --> 00:40:35,400
Speaker 1: clear that I wasn't on their team in order to

868
00:40:35,440 --> 00:40:36,280
Speaker 1: get them to work harder.

869
00:40:36,800 --> 00:40:38,719
Speaker 2: And I think you mentioned the word fire, and I

870
00:40:38,719 --> 00:40:43,520
Speaker 2: think looking back from when our parents were working, the

871
00:40:43,560 --> 00:40:47,640
Speaker 2: word redundancy very rarely came up. Whereas I look at

872
00:40:47,640 --> 00:40:49,520
Speaker 2: my past roles that I've had, and I've had to

873
00:40:49,560 --> 00:40:53,319
Speaker 2: make that difficult decision of making people redundant, which is

874
00:40:53,360 --> 00:40:55,960
Speaker 2: probably the worst thing that you could do, because you're

875
00:40:55,960 --> 00:41:00,000
Speaker 2: affecting someone's livelihood and they've got family, they've got kids,

876
00:41:00,360 --> 00:41:05,600
Speaker 2: and that's really really difficult. And that's probably the hardest

877
00:41:05,600 --> 00:41:08,560
Speaker 2: thing about leading and managing staff.

878
00:41:09,000 --> 00:41:12,680
Speaker 1: And on a personal note, and how do you look

879
00:41:12,719 --> 00:41:14,799
Speaker 1: after yourself when you have to do something like that,

880
00:41:15,680 --> 00:41:16,279
Speaker 1: because I know you do.

881
00:41:16,440 --> 00:41:18,719
Speaker 2: I'd love to say I don't have sleepless nights, but

882
00:41:18,800 --> 00:41:23,360
Speaker 2: I do. But the reality is you can only do

883
00:41:23,480 --> 00:41:26,400
Speaker 2: so much. And if it has to be a decision

884
00:41:26,440 --> 00:41:30,560
Speaker 2: that's come from above, all you have to think about

885
00:41:30,600 --> 00:41:34,120
Speaker 2: and know is that you're doing it based off what

886
00:41:34,280 --> 00:41:38,520
Speaker 2: the business requirements are. It's not personal. Yeah, you still

887
00:41:38,560 --> 00:41:41,439
Speaker 2: care about that person. You don't want to see bad

888
00:41:41,480 --> 00:41:46,040
Speaker 2: things happen to that individual or individuals, But unfortunately it's

889
00:41:46,080 --> 00:41:48,719
Speaker 2: part of business and part of life that sometimes you

890
00:41:48,800 --> 00:41:50,640
Speaker 2: do have to make that difficult decision.

891
00:41:51,320 --> 00:41:54,399
Speaker 1: It's so interesting hearing you say this, because like when

892
00:41:54,400 --> 00:41:58,520
Speaker 1: you hear like Bill Ceo, like a CEO's personality, you

893
00:41:58,520 --> 00:42:00,879
Speaker 1: think is quite cut through and a bit like, well,

894
00:42:00,960 --> 00:42:02,880
Speaker 1: this is business. So business is business.

895
00:42:03,040 --> 00:42:05,959
Speaker 2: And I'm sure there's other people whether they're manager, doesn't

896
00:42:06,000 --> 00:42:08,239
Speaker 2: matter what the title is. When they have to make

897
00:42:08,239 --> 00:42:11,839
Speaker 2: that difficult decision, they can switch off and it's part

898
00:42:11,880 --> 00:42:14,440
Speaker 2: of their job and they're not taking It's not emotional

899
00:42:14,760 --> 00:42:19,680
Speaker 2: for me, Yeah, and it makes it really difficult.

900
00:42:19,880 --> 00:42:21,720
Speaker 1: Do you think it comes at a cost to you?

901
00:42:21,800 --> 00:42:23,719
Speaker 1: Like when you say the sleepless night thing, do you

902
00:42:23,760 --> 00:42:26,480
Speaker 1: think that, Like, Like, what I'm trying to get at

903
00:42:26,560 --> 00:42:28,960
Speaker 1: is like, how do you find that balance? Like how

904
00:42:28,960 --> 00:42:32,120
Speaker 1: do you go? Okay, I care so much about my staff,

905
00:42:32,280 --> 00:42:34,520
Speaker 1: but I also know that I have to make tough

906
00:42:34,520 --> 00:42:36,879
Speaker 1: calls like that's part of being a CEO. I imagine. Yeah,

907
00:42:36,880 --> 00:42:39,920
Speaker 1: that's right, and like how is it just like you

908
00:42:39,960 --> 00:42:42,560
Speaker 1: do go all right, I'm going to deliver this in

909
00:42:42,600 --> 00:42:44,480
Speaker 1: the best possible way that I can deliver it.

910
00:42:44,520 --> 00:42:47,040
Speaker 2: And I put myself in their situation. So if I

911
00:42:47,160 --> 00:42:49,920
Speaker 2: was going through that, how would I want that to

912
00:42:49,960 --> 00:42:53,239
Speaker 2: be communicated to me? Yeah, And I think if you

913
00:42:53,239 --> 00:42:57,240
Speaker 2: can do that, you'll respect the person that you're delivering

914
00:42:57,239 --> 00:42:57,920
Speaker 2: that message too.

915
00:42:58,320 --> 00:43:00,800
Speaker 1: And I have a saying as well, and crosses of

916
00:43:00,880 --> 00:43:03,240
Speaker 1: personal business. But I always go let the dust settle.

917
00:43:03,320 --> 00:43:03,480
Speaker 3: Yea.

918
00:43:03,640 --> 00:43:06,399
Speaker 1: I think we've had this discussion before, and it can

919
00:43:06,440 --> 00:43:08,600
Speaker 1: feel really shit at first, and really yep, but if

920
00:43:08,640 --> 00:43:12,040
Speaker 1: you let the dust settle, you often will find that

921
00:43:12,120 --> 00:43:15,480
Speaker 1: the other person and you will probably come back with

922
00:43:15,560 --> 00:43:17,840
Speaker 1: a lot of respect for one another because of the

923
00:43:17,880 --> 00:43:20,399
Speaker 1: foundations you've set over there the work.

924
00:43:20,920 --> 00:43:23,160
Speaker 3: And I've seen that and experienced that in the past. Yes,

925
00:43:23,239 --> 00:43:25,120
Speaker 3: so good, so wish again.

926
00:43:25,160 --> 00:43:27,840
Speaker 2: It's all about learning, growing as an individual, as a

927
00:43:27,880 --> 00:43:29,239
Speaker 2: manager and as a leader as well.

928
00:43:29,960 --> 00:43:32,359
Speaker 1: Now I've not just for people at home. Bill has

929
00:43:32,400 --> 00:43:35,960
Speaker 1: got a whole scrap book of notes here, and so

930
00:43:36,040 --> 00:43:38,239
Speaker 1: I'm really mindful we're already nearly at time. Can you

931
00:43:38,280 --> 00:43:40,040
Speaker 1: believe it already already? So?

932
00:43:40,360 --> 00:43:42,399
Speaker 3: Is there anything you should be organized? A? Part two?

933
00:43:42,440 --> 00:43:43,000
Speaker 3: Is that what you're saying?

934
00:43:44,280 --> 00:43:45,439
Speaker 1: Feel three?

935
00:43:45,480 --> 00:43:45,839
Speaker 3: Part four?

936
00:43:45,880 --> 00:43:48,560
Speaker 1: Part five? Is there anything in there that I have

937
00:43:49,400 --> 00:43:50,040
Speaker 1: left out?

938
00:43:50,480 --> 00:43:52,360
Speaker 3: No? Not really. I think we've covered everything.

939
00:43:53,080 --> 00:43:54,440
Speaker 1: Is there anything that's good?

940
00:43:54,520 --> 00:43:54,680
Speaker 3: Then?

941
00:43:55,360 --> 00:43:57,919
Speaker 1: Is there anything just for people listening at home say

942
00:43:57,960 --> 00:44:01,120
Speaker 1: that they're in work And I've got aspirations to be

943
00:44:01,360 --> 00:44:03,879
Speaker 1: like in a position like you, because obviously like you're

944
00:44:03,880 --> 00:44:07,040
Speaker 1: a very high power position and in business like I

945
00:44:07,040 --> 00:44:09,160
Speaker 1: can see you, you're going to do like massive motivational

946
00:44:09,160 --> 00:44:12,280
Speaker 1: talks for other business people down the like you do already.

947
00:44:12,440 --> 00:44:15,319
Speaker 2: Yeah, can you tell people no, I guess for me,

948
00:44:15,760 --> 00:44:18,360
Speaker 2: the one thing that I'd tell people is be yourself.

949
00:44:18,440 --> 00:44:21,279
Speaker 3: Be true to yourself. Yeah. Treat the people the way

950
00:44:21,320 --> 00:44:23,080
Speaker 3: that you want to be treated. Yeah.

951
00:44:23,400 --> 00:44:26,320
Speaker 2: Respect the people that work for you, that work in

952
00:44:26,360 --> 00:44:29,440
Speaker 2: your team. Create a really good environment. The last thing

953
00:44:29,480 --> 00:44:31,920
Speaker 2: that you want to be doing is replacing staff all

954
00:44:31,960 --> 00:44:34,799
Speaker 2: the time based off creating a shit working.

955
00:44:34,520 --> 00:44:36,920
Speaker 3: Environment, because it starts at the top. Ye, that's right.

956
00:44:37,080 --> 00:44:38,680
Speaker 2: At the end of the day, I'm there for how

957
00:44:38,719 --> 00:44:40,520
Speaker 2: many hours per day? As well, I want to have

958
00:44:40,560 --> 00:44:42,160
Speaker 2: a good time. I want to go into work, have

959
00:44:42,200 --> 00:44:45,480
Speaker 2: a laugh, get the job done, roll our sleeves up

960
00:44:45,520 --> 00:44:47,280
Speaker 2: and get it done. But the reality is I also

961
00:44:47,280 --> 00:44:48,279
Speaker 2: want to have a good time as well.

962
00:44:48,800 --> 00:44:51,560
Speaker 1: So would you say, like, because I don't want to

963
00:44:52,440 --> 00:44:55,320
Speaker 1: send a message to people that it's all sunshines and rainbows.

964
00:44:55,400 --> 00:44:57,319
Speaker 1: It's a lot of hard work. It's like you work

965
00:44:57,480 --> 00:44:57,839
Speaker 1: very hard.

966
00:44:57,920 --> 00:45:00,080
Speaker 2: Yeah, lots of long hours, a lot of hard work.

967
00:45:00,520 --> 00:45:04,080
Speaker 2: But if you enjoy what you're doing, you'll succeed. And

968
00:45:04,120 --> 00:45:07,680
Speaker 2: that's probably the biggest thing. You want to work in

969
00:45:07,719 --> 00:45:11,520
Speaker 2: an industry or for a brand that you respect, that

970
00:45:11,600 --> 00:45:16,600
Speaker 2: you enjoy working and going to work isn't going to work,

971
00:45:16,880 --> 00:45:18,640
Speaker 2: it's enjoying yourself each time you're there.

972
00:45:19,320 --> 00:45:20,600
Speaker 1: How do you switch off from work?

973
00:45:20,680 --> 00:45:25,440
Speaker 2: Though, that's probably been the hardest thing, switching off. How

974
00:45:25,480 --> 00:45:30,719
Speaker 2: do you stop reading emails responding to emails? I tend

975
00:45:30,719 --> 00:45:33,280
Speaker 2: to not open the laptop when I go home. Okay,

976
00:45:34,040 --> 00:45:36,520
Speaker 2: if I can action something from my phone, which is

977
00:45:36,520 --> 00:45:39,719
Speaker 2: probably ninety percent of the emails that come through, I'll

978
00:45:39,760 --> 00:45:43,160
Speaker 2: action them as they come through. But I don't physically

979
00:45:43,320 --> 00:45:44,320
Speaker 2: open a laptop.

980
00:45:44,800 --> 00:45:46,360
Speaker 1: It feels for you like that.

981
00:45:46,560 --> 00:45:48,560
Speaker 2: So I might get home at six thirty seven o'clock

982
00:45:48,600 --> 00:45:51,799
Speaker 2: at night and then that laptop is then shut. But

983
00:45:51,880 --> 00:45:54,200
Speaker 2: I will always keep an eye on emails coming through

984
00:45:54,200 --> 00:45:56,759
Speaker 2: on my phone, and if I can respond quickly, I'll

985
00:45:56,800 --> 00:45:57,480
Speaker 2: do it on the spot.

986
00:45:58,000 --> 00:46:01,960
Speaker 1: And after all of this craziness that we're living in

987
00:46:02,040 --> 00:46:04,880
Speaker 1: right now. They're confronting the very confrontingness of being all

988
00:46:04,880 --> 00:46:06,239
Speaker 1: that's not a word, but do you know what I mean?

989
00:46:06,280 --> 00:46:10,600
Speaker 1: The uncomfortable stuff of being personally living through a pandemic.

990
00:46:11,480 --> 00:46:14,040
Speaker 1: What's something that you just really want to do for yourself?

991
00:46:14,320 --> 00:46:16,680
Speaker 3: I cannot wait to go back to a restaurant.

992
00:46:17,120 --> 00:46:18,319
Speaker 1: Yeah, what are you in order?

993
00:46:19,440 --> 00:46:22,560
Speaker 3: Probably everything all rare.

994
00:46:22,760 --> 00:46:24,560
Speaker 2: Yeah, I want to hear the words would you like

995
00:46:24,600 --> 00:46:25,879
Speaker 2: another bottle of the same, sir?

996
00:46:26,200 --> 00:46:28,120
Speaker 3: Or would you like the wine list?

997
00:46:29,680 --> 00:46:30,800
Speaker 1: And you're going to book a trip?

998
00:46:31,480 --> 00:46:32,960
Speaker 3: Yeah, as soon as it's over, definitely.

999
00:46:33,000 --> 00:46:35,240
Speaker 1: Where do you want to go somewhere warm byron?

1000
00:46:36,360 --> 00:46:38,200
Speaker 3: Maybe domestically? Yes?

1001
00:46:38,560 --> 00:46:41,440
Speaker 1: What about internationally? Because we're all dreaming about this now,

1002
00:46:41,480 --> 00:46:42,239
Speaker 1: so let's talk to.

1003
00:46:42,200 --> 00:46:50,960
Speaker 2: It either Italy, Greek Islands. Yeah, good fun. Let's hope

1004
00:46:50,960 --> 00:46:54,520
Speaker 2: it's over soon. Yeah, and they lift the bands so.

1005
00:46:54,800 --> 00:46:57,080
Speaker 1: Well, we're gonna end on one positive, like real positive

1006
00:46:57,200 --> 00:47:00,279
Speaker 1: kind of like for listeners. So for Peter Will, it

1007
00:47:00,320 --> 00:47:04,000
Speaker 1: feels stuck career or personally, because I think they're kind

1008
00:47:04,040 --> 00:47:06,560
Speaker 1: of the two things that people might be feeling now, Like,

1009
00:47:06,880 --> 00:47:09,280
Speaker 1: as you mentioned, a lot of people have been made redundant,

1010
00:47:09,680 --> 00:47:14,200
Speaker 1: especially now, it's really scary. It's also a time when

1011
00:47:14,239 --> 00:47:17,720
Speaker 1: people feel anxious, like I think. I had my therapist

1012
00:47:17,880 --> 00:47:20,320
Speaker 1: last week and he said, they're not going to release

1013
00:47:20,360 --> 00:47:23,200
Speaker 1: the stats of mental health yet because it is so bad,

1014
00:47:23,920 --> 00:47:28,279
Speaker 1: like through the roof suicide. And I said, oh, are

1015
00:47:28,280 --> 00:47:30,359
Speaker 1: you taking a lot of clients at the moment, and

1016
00:47:30,600 --> 00:47:33,680
Speaker 1: because we were doing it over FaceTime, what's that And

1017
00:47:33,719 --> 00:47:36,400
Speaker 1: he said, I have a lot of suicide suicide, all

1018
00:47:36,520 --> 00:47:39,239
Speaker 1: cases that are high priority that I need to be

1019
00:47:39,320 --> 00:47:42,040
Speaker 1: there for people. So it's such a rough time for

1020
00:47:42,080 --> 00:47:43,520
Speaker 1: a lot of people. You're in the.

1021
00:47:43,880 --> 00:47:45,879
Speaker 2: Being so fortunate, and that's probably something that I should

1022
00:47:45,920 --> 00:47:48,320
Speaker 2: highlight as well. We have been one of those fortunate

1023
00:47:48,360 --> 00:47:51,600
Speaker 2: businesses that have been able to stay open and provide

1024
00:47:51,640 --> 00:47:55,319
Speaker 2: a service ro Yeah, yeah, for sure. But at the

1025
00:47:55,360 --> 00:47:57,920
Speaker 2: same time it's important to take a step back and

1026
00:47:58,000 --> 00:48:00,920
Speaker 2: understand that's not the case. It's not the case for

1027
00:48:01,040 --> 00:48:03,800
Speaker 2: a lot of industries and a lot of people. And yes,

1028
00:48:03,840 --> 00:48:07,600
Speaker 2: mental health is critical and really important, and yeah, again

1029
00:48:07,800 --> 00:48:10,839
Speaker 2: we have been fortunate, but again that's not We're not

1030
00:48:10,880 --> 00:48:14,480
Speaker 2: forgetting the industries that are really.

1031
00:48:13,880 --> 00:48:16,440
Speaker 3: Suffering, and hospitality is definitely suffering.

1032
00:48:16,640 --> 00:48:19,839
Speaker 1: It's not fatality in the arts man, Yeah, like all

1033
00:48:19,920 --> 00:48:23,560
Speaker 1: my stuff. It's like definitely in the beginning, it felt

1034
00:48:23,560 --> 00:48:25,359
Speaker 1: like everything just got put a nice Yeah that's right.

1035
00:48:25,440 --> 00:48:29,040
Speaker 1: It felt really like, oh gee. And also like you

1036
00:48:29,120 --> 00:48:32,880
Speaker 1: want to be able to create content and work for companies,

1037
00:48:32,880 --> 00:48:34,600
Speaker 1: but you also need to abide.

1038
00:48:34,239 --> 00:48:36,440
Speaker 3: By Yeah, exactly right, because.

1039
00:48:36,160 --> 00:48:37,920
Speaker 1: So you don't know what you can and can't.

1040
00:48:38,080 --> 00:48:38,279
Speaker 2: Like it.

1041
00:48:38,440 --> 00:48:40,640
Speaker 1: It feels like a really confronting time. But the reason

1042
00:48:40,640 --> 00:48:42,600
Speaker 1: why I'm asking, like, what would your advice be for

1043
00:48:42,680 --> 00:48:45,400
Speaker 1: someone that feels stuck, whether it be personally or in

1044
00:48:45,960 --> 00:48:51,600
Speaker 1: a successful capacity, is because I turn to you for inspiration.

1045
00:48:51,719 --> 00:48:53,279
Speaker 1: You're that friend I call on and I do the

1046
00:48:53,280 --> 00:48:55,280
Speaker 1: same with you, right, Yeah, we're kind of each other's

1047
00:48:55,360 --> 00:48:59,560
Speaker 1: like hype girl, yea hype boy field spaces like that.

1048
00:49:00,960 --> 00:49:03,400
Speaker 1: So if someone is feeling a bit like overwhelmed at

1049
00:49:03,400 --> 00:49:05,720
Speaker 1: the moment or a bit stark or you know, And

1050
00:49:05,800 --> 00:49:06,880
Speaker 1: what would your advice be?

1051
00:49:07,560 --> 00:49:08,280
Speaker 3: Talk to people?

1052
00:49:08,600 --> 00:49:11,319
Speaker 2: Yeah, talk to someone that you trust, even talk to

1053
00:49:11,680 --> 00:49:14,160
Speaker 2: a random if you feel more comfortable opening up to

1054
00:49:14,160 --> 00:49:17,560
Speaker 2: a random, but definitely have that conversation.

1055
00:49:18,080 --> 00:49:20,920
Speaker 1: And of course, like I'm obviously pro mental health, Like,

1056
00:49:20,920 --> 00:49:23,360
Speaker 1: if you need help, one hundred percent, get it. I

1057
00:49:23,560 --> 00:49:25,839
Speaker 1: love seeing my theorist. But yeah, I think, like you're

1058
00:49:25,920 --> 00:49:28,480
Speaker 1: so good at inspiring me. And that's why I thought, like, oh,

1059
00:49:28,520 --> 00:49:32,719
Speaker 1: he's going to know like what their ingredient is to

1060
00:49:32,719 --> 00:49:34,880
Speaker 1: make And I think to make people feel better. And

1061
00:49:34,880 --> 00:49:38,000
Speaker 1: I think one thing that you, out of all the

1062
00:49:38,080 --> 00:49:42,280
Speaker 1: humans I know, you thrive of community. Love being part

1063
00:49:42,360 --> 00:49:45,520
Speaker 1: of a community. Helping SKIP is a community. Then you've

1064
00:49:45,560 --> 00:49:48,720
Speaker 1: got all these other communities that are facilitated because of SKIP,

1065
00:49:49,680 --> 00:49:54,480
Speaker 1: like each individual cafe. And I think when you're talking

1066
00:49:54,520 --> 00:49:57,400
Speaker 1: to someone as great feedback because it makes you feel

1067
00:49:57,440 --> 00:50:00,400
Speaker 1: like you belong somewhere. Yeh, don't you think feeling and

1068
00:50:00,440 --> 00:50:04,520
Speaker 1: you feel heard? And I watch she interviewed Oprah. We

1069
00:50:04,560 --> 00:50:07,520
Speaker 1: love Oprah. Everyone gets a car and she goes, you'll

1070
00:50:07,560 --> 00:50:09,880
Speaker 1: get a car, and you'll get a car, and she said,

1071
00:50:10,600 --> 00:50:16,359
Speaker 1: I've interviewed murderers, I've interviewed Beyonce, I've interviewed presidents, I've

1072
00:50:16,400 --> 00:50:19,239
Speaker 1: interviewed actors. And he said, she said, they all want

1073
00:50:19,239 --> 00:50:21,680
Speaker 1: the same thing. They just want to be heart.

1074
00:50:21,760 --> 00:50:24,200
Speaker 3: Yeah definitely someone.

1075
00:50:24,360 --> 00:50:27,839
Speaker 2: Yeah, and if your mates coming and answering for help,

1076
00:50:28,040 --> 00:50:28,760
Speaker 2: listen to them.

1077
00:50:28,840 --> 00:50:31,799
Speaker 3: Yeah really yeah, because you need both.

1078
00:50:32,200 --> 00:50:35,279
Speaker 1: We want just to be a peel perspective. We talk

1079
00:50:35,360 --> 00:50:36,200
Speaker 1: how often.

1080
00:50:36,920 --> 00:50:41,400
Speaker 3: At least daily, at least she calls more than I do.

1081
00:50:41,520 --> 00:50:47,239
Speaker 1: It's true who we be like like, I don't know

1082
00:50:47,280 --> 00:50:50,640
Speaker 1: what to do. I'm an obsessor though I'm a virgo,

1083
00:50:50,719 --> 00:50:52,759
Speaker 1: so I ruminate and I go over and over and

1084
00:50:52,760 --> 00:50:54,440
Speaker 1: you're like, no, no, just talk, you'll feel better.

1085
00:50:55,320 --> 00:50:56,000
Speaker 3: Let it out.

1086
00:50:56,120 --> 00:50:59,040
Speaker 1: Thank you so much, Thank you the poet.

1087
00:50:59,080 --> 00:50:59,680
Speaker 3: I loved it.

1088
00:51:00,040 --> 00:51:02,440
Speaker 1: So this is not a sponsored pod by Skip. This

1089
00:51:02,520 --> 00:51:06,919
Speaker 1: is literally just like our long standing friendship, but also

1090
00:51:07,200 --> 00:51:10,359
Speaker 1: I am an ADVID user and fan of Skip. Thank you,

1091
00:51:10,600 --> 00:51:13,560
Speaker 1: not just since Corona and stuff and how you've helped

1092
00:51:13,560 --> 00:51:16,719
Speaker 1: so many cafes, but also as a consumer myself, someone

1093
00:51:16,800 --> 00:51:20,560
Speaker 1: that loves coffee. I actually would always have this little

1094
00:51:20,920 --> 00:51:23,879
Speaker 1: routine where I'd order my Skip coffee. This is really

1095
00:51:24,080 --> 00:51:26,440
Speaker 1: I should not be admitting this. I'd order my Skip coffee,

1096
00:51:26,600 --> 00:51:29,279
Speaker 1: run in neck the coffee in my car, and then

1097
00:51:29,320 --> 00:51:30,120
Speaker 1: do a yoga.

1098
00:51:29,880 --> 00:51:32,479
Speaker 3: Class whatever keeps you going.

1099
00:51:33,520 --> 00:51:35,359
Speaker 1: I had this little system because it was all near

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00:51:35,400 --> 00:51:38,640
Speaker 1: each other. Yeah, but big love and thank you for

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00:51:38,719 --> 00:51:39,960
Speaker 1: being such a wonderful friend.

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00:51:40,120 --> 00:51:40,919
Speaker 3: Thank you so much.

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Speaker 1: That's a wrap on another episode of Fearlessly Failing. As

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Speaker 1: always thank you to our guests, and let's continue the

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00:51:51,560 --> 00:51:57,320
Speaker 1: conversation on Instagram. I'm at Yamo Lola Berry. This potty

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Speaker 1: my word for podcast is available on all streaming platforms.

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Speaker 1: I'd love it if you could subscribe, rate and comment

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00:52:05,680 --> 00:52:07,600
Speaker 1: and of course spread the love.