WEBVTT - Alibaba Pens, Retail Nightmares & Drive-Through Meltdowns with Sam Mangan 0:00:00.200 --> 0:00:02.560 What do you think is the right etiquette when you 0:00:02.680 --> 0:00:04.320 receive a gift you don't like. 0:00:05.240 --> 0:00:07.680 For me, if you're receiving a gift that you don't like, 0:00:07.960 --> 0:00:09.960 I think you just need to And this is the 0:00:10.000 --> 0:00:12.760 worst part of it, right, like everyone's doing it every day, 0:00:13.119 --> 0:00:14.880 especially at this time that you're in Christmas, right like 0:00:14.880 --> 0:00:16.880 you're at the shopping set you run into fifteen people 0:00:17.160 --> 0:00:19.279 you know you met twice in high school, never spoke to, 0:00:19.360 --> 0:00:21.040 and all of a sudden you're best friends standing outside 0:00:21.040 --> 0:00:23.840 tyger wondering how the how you're not there. Everyone has 0:00:23.920 --> 0:00:27.600 practiced in their lifetime this moment that fakes smile, the 0:00:27.800 --> 0:00:30.880 elevation of the eyebrows, and that real like, oh my god, 0:00:31.240 --> 0:00:33.320 here it is. This is the thing I didn't want, 0:00:33.360 --> 0:00:34.839 so here it is now that you start do that. 0:00:35.800 --> 0:00:38.280 We're thrilled to have Sam Mangan joining us as a 0:00:38.320 --> 0:00:42.640 guest on today's episode of A Very Outspoken Christmas. Sam 0:00:42.720 --> 0:00:45.080 is the founder and CEO of a range of brands 0:00:45.080 --> 0:00:48.559 and companies, including Spin and Co, James Cosmetics, and the 0:00:48.640 --> 0:00:52.960 Spin Studio. Sam also doesn't shy away from the spotlight himself. 0:00:53.200 --> 0:00:56.360 With over one hundred thousand followers on Instagram, thanks to 0:00:56.400 --> 0:00:59.840 his hilarious rants. Now Sam is a man after our own, 0:01:00.360 --> 0:01:03.040 as he is not only incredibly smart and hilarious, but 0:01:03.160 --> 0:01:06.680 loves Christmas just as much as we do. Now, Sam, 0:01:06.720 --> 0:01:09.679 when we think of Christmas, we must admit we immediately 0:01:09.800 --> 0:01:12.520 think of you. What is it that you love most 0:01:12.600 --> 0:01:13.720 about Christmas? 0:01:14.520 --> 0:01:16.200 Well, that's very kind of you to say, thank you 0:01:16.280 --> 0:01:18.840 very much. And if there's any which way I wish 0:01:18.920 --> 0:01:23.200 to remember, that's probably it. What is it for me? 0:01:23.280 --> 0:01:25.800 It's the spirit. And I know that probably sounds super 0:01:25.959 --> 0:01:28.960 super cheesy, but you know, every year, and I discussed 0:01:28.959 --> 0:01:31.440 this extensively last year, but every year around Christmas there's 0:01:31.480 --> 0:01:34.000 a group of people. I actually saw an article yesterday 0:01:34.040 --> 0:01:37.000 that came out that started talking about, you know, why 0:01:37.080 --> 0:01:39.920 you can make this Christmas, you know, a positive experience 0:01:39.920 --> 0:01:41.680 and why it can be a good time of year, 0:01:41.840 --> 0:01:43.959 as if there was some assumption that it isn't. And 0:01:44.040 --> 0:01:47.559 it drives me nuts because I find that, sure, there's 0:01:47.600 --> 0:01:49.680 always going to be times when there are people who, 0:01:49.760 --> 0:01:51.840 you know, it can be tough. You may not be 0:01:51.880 --> 0:01:54.760 around family, especially with COVID and whatnot, or you've lost 0:01:54.760 --> 0:01:56.840 someone close to you, or there's all those things. But 0:01:57.200 --> 0:01:59.320 I'm very much the believer of you sort of you 0:01:59.400 --> 0:02:01.560 make of something what you want to make of it, 0:02:02.040 --> 0:02:05.840 and Christmas gives you all the opportunities more than any 0:02:05.840 --> 0:02:09.240 other time of year to be positive. The spirit in 0:02:09.360 --> 0:02:12.520 general is just electric. I mean, people talk about this 0:02:12.560 --> 0:02:16.080 pressure to buy gifts, etc. And I think, yes, but 0:02:16.240 --> 0:02:19.320 it's this giving concept that even exists at this time 0:02:19.360 --> 0:02:21.160 of year that we all want to give something to 0:02:21.200 --> 0:02:23.440 someone else. Some people go too far and it turns 0:02:23.440 --> 0:02:26.560 into a competition too expensive or to this. But I 0:02:26.600 --> 0:02:29.440 think that it's just this opportunity right to because for me, 0:02:29.520 --> 0:02:32.600 when you even think about how long ANSWRAVI to your question. 0:02:33.360 --> 0:02:35.840 For me, when you think about the end of the year, right, 0:02:35.840 --> 0:02:38.880 like the end of a calendar year, that doesn't mean anything, right, 0:02:38.960 --> 0:02:40.920 Like I'm sure that someone had disagreed with the mayans 0:02:40.960 --> 0:02:43.440 or whoever's come up with it. But the concept of an 0:02:43.520 --> 0:02:46.120 end of the year right is somewhat irrelevant. We could 0:02:46.160 --> 0:02:49.000 just continue on with and not repeat. It could just 0:02:49.040 --> 0:02:52.320 be never ending, you know whatever. But the idea of 0:02:52.320 --> 0:02:54.560 coming to the end of the year having the opportunity 0:02:54.600 --> 0:02:57.400 to reset, ending it on this positive note where it's 0:02:57.440 --> 0:03:00.240 all about sort of celebration. It's all about you know, 0:03:00.400 --> 0:03:03.079 being around people that you choose and want to be around, 0:03:03.960 --> 0:03:07.680 taking a break for yourself, thinking back, being thankful. I mean, 0:03:07.680 --> 0:03:10.960 what a phenomenal way to sort of end the year 0:03:11.320 --> 0:03:13.960 without even it's not even been constructed per se. It 0:03:14.040 --> 0:03:16.080 just has come together that way that the end of 0:03:16.080 --> 0:03:18.480 the year, we all sort of sit around and whether 0:03:18.520 --> 0:03:21.240 that be getting together to celebrate or giving a gift 0:03:21.280 --> 0:03:24.120 to someone, but we leave the workplace in most situations 0:03:24.200 --> 0:03:25.640 and you know, you sort of had that little bit 0:03:25.680 --> 0:03:28.000 of a mini reset. And it's funny, there's no other 0:03:28.040 --> 0:03:30.480 time of year, in my opinion, where that kind of 0:03:30.560 --> 0:03:33.000 week between say Christmas in stead of New Years, most 0:03:33.040 --> 0:03:34.760 people don't get that much time off, like it could 0:03:34.800 --> 0:03:38.240 be six days or something like that. And yet for 0:03:38.280 --> 0:03:40.600 some reason, that six days feels like no other six 0:03:40.680 --> 0:03:42.160 days if you you've taken the middle of the year, 0:03:42.240 --> 0:03:44.800 if you six days off in June, it wouldn't feel 0:03:44.840 --> 0:03:47.400 like those six days. And so I think it's just 0:03:47.400 --> 0:03:51.520 a general spirit around. But you have to really, I think, 0:03:51.840 --> 0:03:53.800 want that spirit to be positive because there's a lot 0:03:53.800 --> 0:03:57.280 of people coming after it in recent years about you know, 0:03:57.440 --> 0:04:00.240 it's a tough time of years. I hate that drives 0:04:00.320 --> 0:04:00.600 me nuts. 0:04:00.720 --> 0:04:02.840 I could not agree more because I feel like whenever 0:04:02.880 --> 0:04:07.520 the carols pop up in the Karen's God, no I'm 0:04:07.560 --> 0:04:10.960 talking Christmas carols, not Christmas Karens. Whenever the carols or 0:04:10.960 --> 0:04:13.960 the songs pop up in the in store, Yeah, you 0:04:14.040 --> 0:04:16.560 just hear people complaining about, Oh, it's too early, it's 0:04:16.600 --> 0:04:19.440 too early. What do you think is too early? Because 0:04:19.560 --> 0:04:22.200 when you put your Christmas tree up in early November, 0:04:22.240 --> 0:04:22.680 don't you. 0:04:23.680 --> 0:04:25.440 Yeah, I do. Look, I think it's too early for 0:04:25.440 --> 0:04:27.920 those people to be speaking in public. That's why I 0:04:27.920 --> 0:04:30.640 think is actually too early. When you really look at 0:04:30.640 --> 0:04:33.800 the situation, it's there's always going to be something too early. 0:04:33.800 --> 0:04:35.760 The Hot Cross buns are out too early, the chocolate 0:04:35.760 --> 0:04:39.120 Easter eggs are out too early. Everything's too early. Some 0:04:39.160 --> 0:04:41.719 people celebrate their birthdays over a whole month. Some people 0:04:41.720 --> 0:04:44.080 it's a week, some people it's a day. I think, 0:04:44.360 --> 0:04:48.120 make your own decision. Personally, there is no greater home 0:04:48.200 --> 0:04:52.400 accessory than a well decorated Christmas tree. Note well decorated, 0:04:52.800 --> 0:04:55.800 and I think that that for me, I would like 0:04:55.839 --> 0:04:57.919 it up for the maximum period of time because I 0:04:57.960 --> 0:04:59.600 think when I come home at the end of the day. 0:05:00.040 --> 0:05:01.720 You know, you're walking from my front door, you look 0:05:01.760 --> 0:05:03.839 straight down and you can see the Christmas tree. That 0:05:04.000 --> 0:05:07.440 to me is just happiness, just embodied right there in 0:05:07.480 --> 0:05:11.000 the house. But also logistically speaking, I'm not putting a 0:05:11.000 --> 0:05:12.960 tree up for two weeks. Maybe some of them will 0:05:13.040 --> 0:05:15.039 just slap together some old thing and put on some 0:05:15.120 --> 0:05:18.960 hideous decorations. Mine is a construction. It's not as easy 0:05:18.960 --> 0:05:20.640 as just throwing it up and then to two weeks 0:05:20.680 --> 0:05:22.360 and then it comes back down. That's absurd. 0:05:22.640 --> 0:05:25.720 Oh, I could not agree more because at work they 0:05:25.839 --> 0:05:27.760 tasked me and a couple of girls with putting a 0:05:27.800 --> 0:05:31.320 Christmas tree up, and you would honestly think would I 0:05:31.360 --> 0:05:33.960 am embarrassed to be working with this Christmas tree. I've 0:05:34.000 --> 0:05:36.880 seen the amazing decorations you have up in your office, 0:05:37.360 --> 0:05:39.320 and one of the girls in my office decided to 0:05:39.360 --> 0:05:42.880 buy a ten dollar Christmas tree from Big w and 0:05:42.920 --> 0:05:45.800 then has decorated it with the most hideous decorations. They're like, 0:05:45.839 --> 0:05:50.640 think multi colored, think tinsel, garish, and I'm ashamed to 0:05:50.680 --> 0:05:52.800 work there. I'm actually working from two weeks from home 0:05:52.800 --> 0:05:55.440 at the moment, so I can't see the tree. It's disgusting. 0:05:55.839 --> 0:06:00.440 The tree smart move. Look, the tree issue is consteeply 0:06:00.520 --> 0:06:02.760 rooted in my life. But the problem I have with 0:06:02.839 --> 0:06:04.960 the tree is that and this is the same when 0:06:05.000 --> 0:06:07.560 you see people who dress hideously and then people go, well, 0:06:07.560 --> 0:06:10.159 not everyone can afford to dress nicely. It isn't a 0:06:10.200 --> 0:06:14.640 financial thing. It's a taste thing. Style and taste aren't 0:06:14.680 --> 0:06:19.200 necessarily linked to financials right now. Sure some trees might 0:06:19.279 --> 0:06:21.880 cost more, that's the case. But I tell you what, 0:06:22.000 --> 0:06:23.839 I would be willing to go head to head with 0:06:23.880 --> 0:06:26.400 anyone if I was having to construct a tree from 0:06:26.680 --> 0:06:29.520 Big w K Mart, Target, any of these places and 0:06:29.640 --> 0:06:32.560 still have a CHEK moment delivered. I think it's absurd 0:06:32.640 --> 0:06:34.160 to try and to And this is the problem, right, 0:06:34.160 --> 0:06:36.200 people get carried away. It's all about Oh, it's not 0:06:36.320 --> 0:06:38.279 spending too much money, it's about this, is about that. No, 0:06:38.360 --> 0:06:40.760 it's about a bit of innovation. Nothing's changed, you know 0:06:40.800 --> 0:06:42.680 what I mean. It's the same pottle winging about do 0:06:42.720 --> 0:06:44.320 I hate my job? This? That, and now they get 0:06:44.360 --> 0:06:46.320 a new job. If you really want to make it work, 0:06:46.360 --> 0:06:49.120 you can make it work. It's really just maybe you 0:06:49.160 --> 0:06:51.880 don't have the style or inclination to make something look 0:06:51.960 --> 0:06:53.719 nice and maybe you need to look inward before you 0:06:53.720 --> 0:06:57.720 start accusing it of being because it's great issues. 0:06:57.960 --> 0:07:00.599 Well, yeah, my boyfriend suggested that we get a Kma 0:07:00.680 --> 0:07:03.520 tree because to be fair, he's actually allergic to pine. 0:07:03.560 --> 0:07:05.960 And just for a bit of a backstory, Amy, Sophie 0:07:06.000 --> 0:07:08.360 and I have always had a real Christmas tree. It's 0:07:08.360 --> 0:07:10.400 just been a tradition. We love going to the Christmas 0:07:10.400 --> 0:07:13.400 tree farm and picking it up. So, I mean, we've 0:07:13.440 --> 0:07:15.160 been together for a couple of years now, and to 0:07:15.200 --> 0:07:16.720 be honest, I told him to suck it up with 0:07:16.760 --> 0:07:19.440 the real tree because that's my tradition. So we have 0:07:19.560 --> 0:07:21.480 had the real tree and then suddenly he pulls it 0:07:21.480 --> 0:07:23.280 on me this year on I think we should get 0:07:23.280 --> 0:07:25.800 a fake one, and I'm like, there's no way because 0:07:25.840 --> 0:07:28.120 Bowsam Hill will not deliver in time. I feel like 0:07:28.120 --> 0:07:30.120 the only fake tree you can get, and I've been 0:07:30.120 --> 0:07:33.160 inspired by yourself and your sister Courtney is Bowsam Hill, 0:07:33.560 --> 0:07:35.800 and I just think, Kamar, I'm sorry, it's just not 0:07:35.840 --> 0:07:37.440 good enough. I'm not having it in my house. So 0:07:37.440 --> 0:07:39.560 we're going with a real tree, but we have to 0:07:39.600 --> 0:07:42.760 wait until early December to get it, so I feel 0:07:42.760 --> 0:07:45.120 like it's not so Christmasy in my home at the moment, 0:07:45.120 --> 0:07:46.400 which is a little bit disappointing. 0:07:47.720 --> 0:07:49.679 Look, it's a tough one. I mean for me, I'm 0:07:50.600 --> 0:07:53.800 very otten it. So we have a substantial change in 0:07:53.840 --> 0:07:56.400 the house, not just the tree, it's the center pieces 0:07:56.440 --> 0:07:59.040 on the tables, it's you know, I have a forever 0:07:59.240 --> 0:08:01.840 Share display. It's a whole moment in my house. There's 0:08:01.840 --> 0:08:03.800 a whole series of other things that they change over 0:08:03.840 --> 0:08:06.280 as well. So maybe i'd encourage you to find the 0:08:06.320 --> 0:08:10.040 other pieces that can temporarily change before the main event arrives. 0:08:10.440 --> 0:08:13.360 But certainly Bolst have had some amazing trees. I literally 0:08:13.400 --> 0:08:16.160 just got hit with an ad on Instagram just before 0:08:16.160 --> 0:08:18.960 I joined the school. They're apparently fifty percent off to 0:08:19.040 --> 0:08:19.760 Black Friday. 0:08:19.960 --> 0:08:20.480 Oh I don't know. 0:08:20.520 --> 0:08:24.480 I'm not receiving commission, but here i am, and so 0:08:24.600 --> 0:08:26.840 I mean that's a good deal. But surely, and what 0:08:26.880 --> 0:08:29.080 will be the twenty fourth of November. Surely they've got 0:08:29.120 --> 0:08:31.440 some sort of system going on to move things fast. 0:08:31.440 --> 0:08:33.360 They're surely not selling trees now that aren't going to 0:08:33.440 --> 0:08:35.720 make it for Christmas. I mean to make it for 0:08:35.720 --> 0:08:36.800 early descend be probably not. 0:08:37.120 --> 0:08:39.120 Yeah, I was just scared because you know how like 0:08:39.160 --> 0:08:41.200 on the news that always going on about Australia Post 0:08:41.240 --> 0:08:43.920 can't get anything right and everything's delayed. So I kind 0:08:43.920 --> 0:08:46.840 of just panicked and I've locked in the real tree 0:08:46.880 --> 0:08:49.280 this year, but I think maybe I'll check out about 0:08:49.280 --> 0:08:51.760 some hill one next year, a real tree. 0:08:51.800 --> 0:08:53.560 That was such a vibe. I've never had an old tree, 0:08:53.600 --> 0:08:55.480 but that is such a vibe. I'm right into that. 0:08:55.600 --> 0:08:59.080 But certainly in terms of guarantee that every year you 0:08:59.120 --> 0:09:01.839 pull the tree out, you know it's needing that standard 0:09:02.080 --> 0:09:04.640 balsam are really are really On top of that, I 0:09:04.640 --> 0:09:06.839 have a bolt house and a boltan tree here at 0:09:06.840 --> 0:09:09.080 the office that one of the officers just over three 0:09:09.160 --> 0:09:11.720 meters tall, and you know, you pack it away, you 0:09:11.760 --> 0:09:14.800 pull it out, and every year it's just still incredible. 0:09:14.840 --> 0:09:16.319 So I mean that's and also not having to do 0:09:16.400 --> 0:09:18.640 the lights is a huge Yeah. 0:09:18.760 --> 0:09:22.280 Can you run us through some Christmas decorating do's and don'ts, 0:09:22.400 --> 0:09:25.120 because I feel like the people need to know, people 0:09:25.160 --> 0:09:26.360 need to be educated by you. 0:09:27.240 --> 0:09:30.319 I think let's not get too complicated, right, just stick 0:09:30.360 --> 0:09:33.640 to classic colors. I'm not really and I blame not 0:09:33.720 --> 0:09:37.040 individuals but big corporations here. Every year I walk into 0:09:37.040 --> 0:09:39.080 some of the big stores and you see the same thing, 0:09:39.080 --> 0:09:43.240 and it's this blues and maroons, and I'm thinking, what 0:09:43.640 --> 0:09:45.800 happened to the marone? Was it a bad dime? It 0:09:45.880 --> 0:09:47.480 meant to go red? But now you're trying to go 0:09:47.559 --> 0:09:50.200 with that vibe? Was Target this year that had the 0:09:50.240 --> 0:09:53.920 Marone in? I don't understand. Why must we go with 0:09:53.960 --> 0:09:58.280 all these ghost colors. Just stick with your classic reds. 0:09:58.440 --> 0:10:02.480 Your silver's your golds, not rose gold. For me, that's done. 0:10:02.520 --> 0:10:06.079 But I'll accept it. You know, it's just not that difficult. 0:10:06.559 --> 0:10:09.200 Don't try and wrap tinsel on your tree or wrap 0:10:09.280 --> 0:10:11.160 ribbon on your tree if you don't know how to 0:10:11.160 --> 0:10:13.880 do it. If you want to watch something online, you 0:10:13.920 --> 0:10:15.760 can't just throw a bit of ribbon in a tree 0:10:15.760 --> 0:10:18.760 and hope for the band. It's a fine art. And 0:10:18.840 --> 0:10:21.800 also make sure that you fluff the tree. That's got 0:10:21.800 --> 0:10:24.600 to be step one. Bar Too many people pull the 0:10:24.640 --> 0:10:26.400 tree out of the bag and put it up and 0:10:26.400 --> 0:10:29.680 then hang decorations and you could literally fire a gun. 0:10:30.080 --> 0:10:31.480 I mean, you could throw a cat through the middle 0:10:31.480 --> 0:10:33.840 of some of these trees I'm seeing on Instagram. It's 0:10:33.880 --> 0:10:36.839 just ridiculous. You need to fluff the tree. And your 0:10:36.880 --> 0:10:39.800 tiny bosse actually comes with gloves because they know it's 0:10:39.840 --> 0:10:40.600 not easy work. 0:10:40.840 --> 0:10:44.480 M yes, yes, And we laughed so much when Sof's 0:10:44.480 --> 0:10:48.160 tree arrived with the gloves. It's amazing. Now you often 0:10:48.200 --> 0:10:51.400 talk about the typical Karen, and I'd love to hear 0:10:51.679 --> 0:10:54.880 how you think a typical Karen celebrates Christmas and how 0:10:54.920 --> 0:10:56.360 she would decorate her tree. 0:10:57.679 --> 0:11:01.320 Oh that's a tough one, I mean. And here is 0:11:01.320 --> 0:11:04.240 the thing right I have. As you know from my content, 0:11:04.720 --> 0:11:07.480 I have a general anti Karen approach to my year. 0:11:07.800 --> 0:11:10.080 Christmas is the one time of yew where Karen can 0:11:10.120 --> 0:11:14.160 at times be given a lighter sentence fuel from me, 0:11:14.559 --> 0:11:15.959 because I feel like it is the time of you 0:11:16.120 --> 0:11:18.360 to be happy and joyful. What I will say about 0:11:18.400 --> 0:11:22.520 Karen is that she's most definitely ordering in advance at 0:11:22.559 --> 0:11:26.080 the local Woolworths, Coals or most likely Albi. She's for 0:11:26.240 --> 0:11:29.280 sure making that she's got everything pre prepared because she's 0:11:29.280 --> 0:11:31.760 not getting involved in that Christmas with the cranks running 0:11:31.800 --> 0:11:35.320 for the last hand moment, So that's for sure. But 0:11:35.679 --> 0:11:39.640 I think that she's doing a very simple Christmas delivery. 0:11:39.760 --> 0:11:42.439 It's I'm not going above and beyond, I'm delivering the 0:11:42.520 --> 0:11:45.560 Christmas lunch as is, don't be ridiculous to be over 0:11:45.600 --> 0:11:47.559 the top. It's what it is. It's what you'll get, 0:11:47.600 --> 0:11:50.679 and you'll smile about it. She's not thrilled about seeing 0:11:50.679 --> 0:11:55.120 things early in the shopping sentence, but she's not outwardly 0:11:55.200 --> 0:11:57.400 too mad about it. But if she's asked, she's got 0:11:57.440 --> 0:11:59.640 a lot to say about it. That's how I feel 0:11:59.679 --> 0:12:01.880 like and approaching things at Christmas. 0:12:02.040 --> 0:12:04.600 I love that. And can I just say I have 0:12:04.640 --> 0:12:06.800 a new suggestion. I don't know if you've spoken about 0:12:06.800 --> 0:12:09.760 a Margaret, but I've got a Margaret that I live 0:12:09.840 --> 0:12:11.640 next door to. She's a bit of a Karen, but 0:12:11.720 --> 0:12:17.640 she's she's more like an older yeah, and older Karen, right, yeah, 0:12:17.720 --> 0:12:20.040 so she's maybe I'll have to explain more, maybe at 0:12:20.080 --> 0:12:23.000 another stage, but I definitely think the name Margaret should 0:12:23.040 --> 0:12:26.240 be added into your collection of names. I think definitely. 0:12:25.880 --> 0:12:29.679 Well for me. Cheryl is my older demographic, Karen is 0:12:29.720 --> 0:12:33.920 slightly younger. Let's younger, slightly younger. But what I will 0:12:33.960 --> 0:12:36.760 say is very dangerous and fine line. There are some 0:12:36.880 --> 0:12:40.480 places where I just dare not go even with my content. 0:12:41.160 --> 0:12:42.560 My mum's name is Margaret. 0:12:42.800 --> 0:12:45.880 Oh, I have to be very. 0:12:45.640 --> 0:12:48.719 Careful at times. Yeah, but what I will say is this, 0:12:49.240 --> 0:12:51.439 if she's wrongly done by, no one will get the 0:12:51.480 --> 0:12:56.840 manager faster than Oh. That's just well, that's where I 0:12:56.840 --> 0:12:59.320 get it from. Unfortunately, though, there you go. 0:12:59.520 --> 0:13:02.400 Yeah, fun shopping with your mom as an adult. I 0:13:02.600 --> 0:13:05.480 just love how my mom doesn't care asking all these 0:13:05.559 --> 0:13:08.199 questions that I would never ask, or challenging them on 0:13:08.280 --> 0:13:11.720 things which I really should. And I always laugh because 0:13:11.800 --> 0:13:13.600 there seems to be this lack of awareness, like Mom 0:13:13.640 --> 0:13:16.400 doesn't seem to know that the shop assistant is annoyed 0:13:16.440 --> 0:13:19.640 about it or feel awkward. And I can't wait to 0:13:19.679 --> 0:13:21.640 be at that age where I just don't care. 0:13:22.559 --> 0:13:24.839 Well, I think it's almost certainly with my mum. It's 0:13:24.840 --> 0:13:26.560 not even the lack of awareness as much as it 0:13:26.679 --> 0:13:29.040 is this is it, And that's where I get it from. 0:13:29.080 --> 0:13:31.160 This It's like I can't help you. It's just the 0:13:31.160 --> 0:13:33.920 truth of the matter. I'm not being rude on stating fact. 0:13:34.040 --> 0:13:36.080 If you don't like and I'm not sure I can assist. 0:13:36.360 --> 0:13:38.520 And I'll give you a great example, which is where 0:13:38.520 --> 0:13:40.840 I get it from. You know, when you go to McDonald's, right, 0:13:40.880 --> 0:13:44.600 because I'm obviously health but you know, occasionally and when 0:13:44.920 --> 0:13:46.920 you when I go, and then you know, you get 0:13:46.920 --> 0:13:48.920 to the front and they've got the senses everywhere. Now 0:13:49.280 --> 0:13:52.080 every McDonald and people know this, but every McDonald's has sense. 0:13:52.120 --> 0:13:55.079 It's the time that you spend in the drive through 0:13:55.080 --> 0:13:58.520 at each window is actually timed. And if you don't 0:13:58.559 --> 0:14:01.679 get the cars out of the law within certain KPIs 0:14:01.720 --> 0:14:04.320 that they have from head office head office, nos, and 0:14:04.360 --> 0:14:06.960 you get rated and there's a whole system, so you 0:14:06.960 --> 0:14:10.120 should be moving things through quickly. The problem with that 0:14:10.280 --> 0:14:14.400 is that the waiting bays fall outside of those senses. 0:14:15.120 --> 0:14:18.720 So rather than delivering fast service, which I assume is 0:14:18.720 --> 0:14:20.760 the point of why they have these sensors in place, 0:14:21.240 --> 0:14:23.040 they just get you to go and park to get 0:14:23.040 --> 0:14:24.320 you out of the way, and that way you're off 0:14:24.360 --> 0:14:25.760 the censor and you're not slowing them down. You're not 0:14:25.800 --> 0:14:30.520 affecting a KPI. Now, my mum just says no. So 0:14:30.560 --> 0:14:32.360 she'll get to the end and they'll say, oh, we 0:14:32.480 --> 0:14:35.000 need just another sixty seconds on fries, would you park? 0:14:35.160 --> 0:14:39.600 Your says no. And so I've now begun doing that 0:14:39.840 --> 0:14:44.520 in very select circumstances. For example, if it's a simple operation, 0:14:44.600 --> 0:14:46.160 if I when I order one hundred dollars worth of 0:14:46.200 --> 0:14:48.560 something of a Donald's. Dear Lord, then I can imagine 0:14:48.560 --> 0:14:50.680 why I'm being parked. But if I go up and 0:14:50.760 --> 0:14:53.440 order a cheese birth they were waiting on cheeseburgers. I'm sorry. 0:14:53.520 --> 0:14:55.120 If you weren't prepared for someone to come to this 0:14:55.160 --> 0:14:57.480 window asking for a cheeseburger, then you have got the 0:14:57.520 --> 0:15:01.120 business wrong. So no, I won't be moving because somebody 0:15:01.240 --> 0:15:03.840 is just setting a message to the McDonald's head office 0:15:03.840 --> 0:15:06.960 that these poor stores are being forced to fire people 0:15:07.080 --> 0:15:10.040 out into the parking days because they have to meet 0:15:10.080 --> 0:15:14.040 these standards they can't meet and they can't imagine. You know, 0:15:14.360 --> 0:15:16.720 Christie hyphen Lee were their first job at the windows 0:15:16.720 --> 0:15:18.480 pulling head office and going, you know, we can't get 0:15:18.480 --> 0:15:21.280 everyone through in time. I don't think that's happening, So 0:15:22.120 --> 0:15:24.440 I'm taking a stand. That's my Cheryl move for the week. 0:15:24.760 --> 0:15:27.040 I love that. On the topic of McDonald's, have you 0:15:27.160 --> 0:15:30.400 noticed though, that in the UK they have their amazing 0:15:31.160 --> 0:15:34.120 Christmas themed menu and here in Australia we don't seem 0:15:34.120 --> 0:15:36.200 to have that. I don't know whether it's just South Australia, 0:15:36.600 --> 0:15:37.840 but I'm really disappointed. 0:15:38.920 --> 0:15:41.720 Yeah, we don't have anything Christmas adjacent for the Generald's 0:15:41.760 --> 0:15:44.280 here that I'm aware of. I've been there in a while, 0:15:44.320 --> 0:15:47.320 but I don't believe certainly if they do, they're not 0:15:47.320 --> 0:15:50.200 advertising it, which is disappointing. But yeah, I don't know. 0:15:50.320 --> 0:15:54.680 It seems like we're not really as a corporation, as 0:15:54.680 --> 0:15:56.960 a country of corporations, we don't really seem to push it. 0:15:57.120 --> 0:15:59.440 Being a shore pill put some decorations up, but you know, 0:15:59.480 --> 0:16:02.880 we're like in America, Starbucks is the famed Christmas cup 0:16:02.880 --> 0:16:05.840 and the famed Christmas menu and things. We don't really 0:16:05.840 --> 0:16:07.880 have a culture much of that in Australia, now that 0:16:07.920 --> 0:16:09.600 I'm thinking about it. In a lot of places, no 0:16:09.640 --> 0:16:12.240 one's really apart from again putting a tree up, you 0:16:12.280 --> 0:16:15.760 don't seem a lot of companies or organizations really having 0:16:15.760 --> 0:16:18.200 anything iconic at this time of year. But I will 0:16:18.200 --> 0:16:21.240 say that in America, I think that the holiday season 0:16:21.800 --> 0:16:23.120 is better represented. 0:16:23.560 --> 0:16:27.520 Yeah, I agree. Now you spoke, sud We touched a 0:16:27.560 --> 0:16:30.960 bit on retail workers, and you have been quite outspoken 0:16:31.000 --> 0:16:34.040 in the past about the etiquette of retail workers at 0:16:34.120 --> 0:16:37.520 Christmas time. For those who might be working in retail 0:16:37.760 --> 0:16:40.800 and listening, what is the correct way to greet and 0:16:40.880 --> 0:16:42.600 deal with the customer at Christmas time. 0:16:44.360 --> 0:16:46.680 So I do think that it depends on the store 0:16:46.720 --> 0:16:49.080 that you're in, right, But I think it's Hi, how 0:16:49.120 --> 0:16:51.320 are you welcome in? If there's anything you need to 0:16:51.360 --> 0:16:54.120 let me know and then just fuck off. But I 0:16:54.240 --> 0:16:57.800 also think when I walk in, do not pull your 0:16:57.800 --> 0:16:59.320 phone out. I don't want to walk and see you 0:16:59.400 --> 0:17:01.800 on your phone. I don't want to be an inconvenience. 0:17:01.840 --> 0:17:04.040 Don't protect like, don't work here. You know what I mean? 0:17:04.320 --> 0:17:06.160 You know I've said this before, but it's I guess 0:17:06.240 --> 0:17:08.679 different because COVID times it's hard to find stuff. But 0:17:09.800 --> 0:17:13.639 I don't understand where people approach their jobs with such contempt. 0:17:13.880 --> 0:17:15.959 That makes no sense to me. Right, like people who 0:17:16.000 --> 0:17:18.960 are like, I'm better than working behind the till. Firstly, 0:17:19.040 --> 0:17:21.639 you're not, because you're working behind the till. But secondly, 0:17:21.960 --> 0:17:23.960 the only way to go from the till to anywhere 0:17:24.000 --> 0:17:26.600 else is to do this job good. If you can't 0:17:26.640 --> 0:17:28.960 do this job, why can you do any other job? 0:17:29.000 --> 0:17:32.240 I don't I've never understood that whole concept. It's is 0:17:32.240 --> 0:17:35.080 if people think that you're born as CEO, or you're 0:17:35.119 --> 0:17:38.560 born as you know, regional manager or whatever title you're 0:17:38.600 --> 0:17:41.840 looking for. I don't get that. But I'm also not 0:17:41.960 --> 0:17:45.399 into and this company is so bad for a Kiki 0:17:45.480 --> 0:17:48.080 k oh my lord, you going there and it's like 0:17:48.119 --> 0:17:49.640 you can't get rid of them. They're like that friend 0:17:49.680 --> 0:17:51.480 you never wanted. And it's just like, but have you 0:17:51.520 --> 0:17:53.760 seen the pens? Because I've seen the pens. I've seen 0:17:53.760 --> 0:17:56.560 them at Ali Barba where you purchased them forty cents 0:17:56.800 --> 0:17:59.680 and now they're four hundred dollars. I don't want the pen. 0:18:00.000 --> 0:18:02.400 I'm already been ripped off in the diary department. Please 0:18:02.480 --> 0:18:03.280 leave me alone. 0:18:04.280 --> 0:18:07.320 And do you do you expect them to say Merry 0:18:07.359 --> 0:18:09.800 Christmas to you? Do you think that's something they should up? 0:18:10.119 --> 0:18:12.800 I mean, it's absolutely critical, But we're also going through 0:18:12.840 --> 0:18:15.720 that whole PC trash that I can't stand in the 0:18:15.760 --> 0:18:18.680 world where it's like happy Holidays. Sorry, what the fuck 0:18:18.760 --> 0:18:20.800 is that? I don't understand what holidays you're referring to. 0:18:20.800 --> 0:18:24.000 It's Christmas time and it will soon be Happy New Year. 0:18:24.800 --> 0:18:27.159 Pick a show like I can't be involved, and I 0:18:27.200 --> 0:18:30.159 think we should be really end of November all the 0:18:30.200 --> 0:18:33.400