1 00:00:00,920 --> 00:00:06,040 Speaker 1: This is gem Nation. Well, it's happening all over the 2 00:00:06,080 --> 00:00:09,239 Speaker 1: world that airlines just aren't coping with people wanting to 3 00:00:09,280 --> 00:00:12,080 Speaker 1: travel after all the years of lockdown. People are saying, 4 00:00:12,080 --> 00:00:14,760 Speaker 1: I want to travel, but the industry has been shut down, 5 00:00:15,160 --> 00:00:17,680 Speaker 1: and so they starting it again. They need staff, you 6 00:00:17,680 --> 00:00:20,439 Speaker 1: need baggage handlers, you need people at check ins, you 7 00:00:20,520 --> 00:00:23,680 Speaker 1: need security, all of that. It's ramping up an industry 8 00:00:23,680 --> 00:00:26,759 Speaker 1: that had pretty much stopped. Add to that that a 9 00:00:26,840 --> 00:00:29,440 Speaker 1: huge number of your workforce have COVID and have to 10 00:00:29,480 --> 00:00:32,159 Speaker 1: be out of action for seven days. That's how it 11 00:00:32,159 --> 00:00:35,680 Speaker 1: goes in Australia, and it's airline hell. Some of the 12 00:00:35,760 --> 00:00:39,600 Speaker 1: stories I'm reading about are extraordinary. A Quantus passenger lost 13 00:00:39,640 --> 00:00:43,240 Speaker 1: their luggage for a week in Bali. The luggage turned 14 00:00:43,320 --> 00:00:45,720 Speaker 1: up just before they flew home. They'd had to go 15 00:00:45,760 --> 00:00:49,320 Speaker 1: and buy replacement clothes for the family, add nothing, So 16 00:00:49,360 --> 00:00:51,960 Speaker 1: they turn up to fly home and they charged excess 17 00:00:51,960 --> 00:00:57,200 Speaker 1: baggage because they've got their clothes and their replacement clothed. Unbelievable. 18 00:00:57,240 --> 00:00:59,680 Speaker 1: One in ten bags are being lost on domestic flights. 19 00:01:00,440 --> 00:01:02,720 Speaker 1: One of the workers said, tell everyone, don't check your 20 00:01:02,720 --> 00:01:04,880 Speaker 1: bags in when you fly with Quantas Right now, but 21 00:01:05,000 --> 00:01:09,039 Speaker 1: then you see people carrying enormous suitcases as hand luggage, 22 00:01:09,120 --> 00:01:11,600 Speaker 1: and so everyone now is battling for the space above 23 00:01:11,600 --> 00:01:12,000 Speaker 1: a seat. 24 00:01:12,080 --> 00:01:13,919 Speaker 2: Have you seen that hack? You get a pillow slip 25 00:01:14,000 --> 00:01:16,080 Speaker 2: and you fill it with all your clothes, so it 26 00:01:16,120 --> 00:01:18,440 Speaker 2: looks like because you can take a pillow onto the plane. 27 00:01:18,920 --> 00:01:20,800 Speaker 1: Ah, and that'd be easy to store. 28 00:01:20,920 --> 00:01:21,759 Speaker 2: Yeah, you can got the pillow. 29 00:01:22,160 --> 00:01:24,679 Speaker 1: That's not bad. Actually that's a hack, that's a very 30 00:01:24,720 --> 00:01:27,680 Speaker 1: good one. Some people have just said that, you know, 31 00:01:27,680 --> 00:01:31,520 Speaker 1: it's just made their travel experiences dreadful. German tourists have 32 00:01:31,560 --> 00:01:34,480 Speaker 1: been told to use colorful luggage and language I'm sure 33 00:01:34,720 --> 00:01:37,760 Speaker 1: to avoid airport delays because they're saying the predominance of 34 00:01:37,800 --> 00:01:42,280 Speaker 1: black suitcases has contributed to the difficulties of baggage handlers 35 00:01:42,280 --> 00:01:45,120 Speaker 1: and airlines finding them. But I thought they had tags 36 00:01:45,120 --> 00:01:46,720 Speaker 1: on them. Has nothing to do with looking at it, 37 00:01:46,800 --> 00:01:47,720 Speaker 1: going that smart. 38 00:01:47,600 --> 00:01:51,160 Speaker 2: Got all these newly newbies doing the baggage handling, these says, 39 00:01:51,480 --> 00:01:53,040 Speaker 2: you should get that one that you got made on 40 00:01:53,040 --> 00:01:54,800 Speaker 2: the living room with a big picture of your head on. 41 00:01:54,960 --> 00:01:56,720 Speaker 1: Yes, those big covers that you put on them with 42 00:01:56,760 --> 00:01:59,320 Speaker 1: our faces on them, because that way you'd draw no 43 00:01:59,400 --> 00:02:02,760 Speaker 1: attention to you. So, Sydney Airport is officially the ninth 44 00:02:02,840 --> 00:02:06,040 Speaker 1: most delayed in the entire world. I saw a thing 45 00:02:06,160 --> 00:02:09,480 Speaker 1: yesterday from a guy who had landed in a flown 46 00:02:09,480 --> 00:02:12,519 Speaker 1: into Sydney. He's in a wheelchair. He flies on his own. 47 00:02:12,720 --> 00:02:16,000 Speaker 1: And he said, hey, Quantas, I'm stuck at the gate. 48 00:02:16,360 --> 00:02:20,160 Speaker 1: They'd taken him off the flight, I think in a chair, 49 00:02:20,800 --> 00:02:23,480 Speaker 1: but he was stuck at the gate because they didn't 50 00:02:23,520 --> 00:02:26,280 Speaker 1: have staff to go and collect his wheelchair from luggage. 51 00:02:27,280 --> 00:02:29,720 Speaker 1: And he said, it's been half an hour. I'm in 52 00:02:29,720 --> 00:02:32,560 Speaker 1: a chair that doesn't move. He's just been put in 53 00:02:32,560 --> 00:02:34,799 Speaker 1: this seat. He said, what am I supposed to do? 54 00:02:36,040 --> 00:02:39,160 Speaker 1: I can't move on my own. My wheelchair is down 55 00:02:39,200 --> 00:02:41,040 Speaker 1: on a luggage and no one can go and get 56 00:02:41,040 --> 00:02:44,919 Speaker 1: it for me. Terrible And what about this story? Quantus 57 00:02:45,560 --> 00:02:48,120 Speaker 1: moved a thirteen month old baby onto a separate flight 58 00:02:48,160 --> 00:02:52,639 Speaker 1: from her parents and the airport's the airline is refusing 59 00:02:52,639 --> 00:02:55,560 Speaker 1: to accept the blame for this. So this family then 60 00:02:55,639 --> 00:02:59,440 Speaker 1: spent twenty hours on hold trying to change it. They 61 00:02:59,480 --> 00:03:02,520 Speaker 1: spent two days on the phone trying to fix this, 62 00:03:03,800 --> 00:03:07,080 Speaker 1: and in the end they were forced to splash out 63 00:03:07,120 --> 00:03:09,240 Speaker 1: a huge amount of money and an extra two weeks 64 00:03:09,240 --> 00:03:13,520 Speaker 1: of accommodation because this is overseas to get a replacement flight. 65 00:03:13,919 --> 00:03:16,639 Speaker 1: Before they could get Quantits to accept blame and find 66 00:03:16,680 --> 00:03:18,960 Speaker 1: the replacement flight, all of them on the same flight, 67 00:03:19,360 --> 00:03:21,760 Speaker 1: they had to pay two weeks accommodation where they were, 68 00:03:22,280 --> 00:03:24,720 Speaker 1: so they waited a full day on hold. Quantus finally 69 00:03:24,720 --> 00:03:27,160 Speaker 1: agreed to move the Trio into a flight together twelve 70 00:03:27,280 --> 00:03:30,440 Speaker 1: days later than when they were supposed to depart. Part 71 00:03:30,480 --> 00:03:32,160 Speaker 1: of me thinks we need to be patient, and part 72 00:03:32,200 --> 00:03:34,880 Speaker 1: of me thinks, come on, we're being encouraged to fly. 73 00:03:35,120 --> 00:03:35,920 Speaker 1: And this is what's. 74 00:03:35,720 --> 00:03:38,920 Speaker 2: Happening to a friend of mine in the travel business, Melanie, 75 00:03:39,040 --> 00:03:39,920 Speaker 2: and she was telling me. 76 00:03:39,920 --> 00:03:42,000 Speaker 1: He's me, I know you what he's saying, she's my friend. 77 00:03:42,240 --> 00:03:44,840 Speaker 2: Well, I know you don't like what I steal your friends, 78 00:03:44,880 --> 00:03:46,200 Speaker 2: But Melanie and I have we found a bit of 79 00:03:46,240 --> 00:03:48,360 Speaker 2: a relationship. We were just having a good gas bag 80 00:03:48,480 --> 00:03:51,240 Speaker 2: over our coffee the other day and Melanie was telling me, 81 00:03:51,480 --> 00:03:55,680 Speaker 2: if you're going away on holidays, go with no expectations. 82 00:03:56,040 --> 00:04:00,240 Speaker 2: That's it. Don't take a bunch of luggage, just go 83 00:04:00,360 --> 00:04:01,840 Speaker 2: with no expectation. 84 00:04:01,440 --> 00:04:03,600 Speaker 1: She said to me. The media keeps telling the story 85 00:04:03,640 --> 00:04:07,040 Speaker 1: that travel is back. It's not. Don't expect that. You'll 86 00:04:07,040 --> 00:04:10,640 Speaker 1: find staff shortages, you'll find delays. As you say, just 87 00:04:10,720 --> 00:04:11,160 Speaker 1: expect it. 88 00:04:11,200 --> 00:04:13,760 Speaker 2: When did you catch up with Melody? Stop it, that's 89 00:04:13,800 --> 00:04:14,440 Speaker 2: still my friend. 90 00:04:14,520 --> 00:04:17,279 Speaker 1: You are dreadful. She's my friend, my friend, Get away 91 00:04:17,320 --> 00:04:17,520 Speaker 1: from it.