WEBVTT - Is The Customer Actually Always Right? 🛒🛍️ 0:00:00.760 --> 0:00:09.280 The Flex and Rooms Daily podcast brought to Bay. 0:00:06.320 --> 0:00:08.480 How it is it's Flex and Rooms. You might know that. 0:00:08.960 --> 0:00:11.760 I think four years ago now, maybe closer to five, 0:00:11.920 --> 0:00:16.520 I made a conversation card game because of how frustrated 0:00:16.560 --> 0:00:19.000 I was at the fact that people do not know 0:00:19.040 --> 0:00:22.799 how to talk to people five years ago. Hah, was 0:00:22.840 --> 0:00:26.920 that five years ago? Yeah, it's two thousand and eighteen. 0:00:27.440 --> 0:00:31.520 Fu out, Yes, that people do not know how to 0:00:31.560 --> 0:00:33.960 talk to people. Well, in a way that's enjoyable because 0:00:33.960 --> 0:00:36.360 I think for every person who's like, oh my god, 0:00:36.360 --> 0:00:39.120 I haven't had a great conversation, the other person's like 0:00:39.120 --> 0:00:41.640 I was traumatized. That was boring. I was entertaining them 0:00:41.640 --> 0:00:43.519 the whole time. They didn't ask me a question. I 0:00:43.600 --> 0:00:47.280 wasn't listening to that real TikTok epidemic happening at the 0:00:47.280 --> 0:00:52.880 moment where women are challenging other women to not ask 0:00:53.120 --> 0:00:56.880 questions on dates to see if they get asked any questions, 0:00:57.560 --> 0:01:02.600 and they don't. But men who dates straight men. But 0:01:03.960 --> 0:01:05.600 as you know, me and I have been outside a 0:01:05.600 --> 0:01:09.360 lot because it's very outside spring going into Soulmate summer. 0:01:09.680 --> 0:01:13.080 One of my favorite George Michael Song's funeral songs Outside 0:01:13.400 --> 0:01:17.440 how's it go, Let's go outside in the moonshine daar 0:01:17.520 --> 0:01:19.959 me too? The places that I like best. It's about 0:01:20.000 --> 0:01:21.240 having sex in a public toilet. 0:01:21.360 --> 0:01:22.559 But it's a funeral song. 0:01:23.080 --> 0:01:27.280 Yeah for me, And it starts off with sirens and helicopters. 0:01:27.280 --> 0:01:30.120 It's when George Michael got busted having sex in a 0:01:30.240 --> 0:01:31.040 public toilet. 0:01:31.319 --> 0:01:33.320 All the power to him. Yeah, I'm into that. 0:01:34.440 --> 0:01:34.800 Oh yeah. 0:01:34.800 --> 0:01:37.319 So small talk is an art. It's a tango to dance. 0:01:37.600 --> 0:01:40.960 It's delicate, it cannot really be explained, but it can 0:01:41.000 --> 0:01:47.520 be executed on perfectly, as seen by the greats. 0:01:45.840 --> 0:01:48.800 Oprah and Gail Do they do not small talk? 0:01:50.440 --> 0:01:53.880 And now for me, fremy picks right now, when we're 0:01:53.880 --> 0:01:56.280 working to do a bold eye, there's no time for this. 0:01:56.920 --> 0:01:58.040 I did it pretty easily. 0:01:58.240 --> 0:02:03.720 You did all right, hardy flex and frooms NETFLIXI you 0:02:03.760 --> 0:02:07.040 have inspired me to become somewhat of an amateur philosophist. 0:02:07.320 --> 0:02:11.720 That's so sexy philosophers. I like that philosopher. And I 0:02:11.760 --> 0:02:14.760 came up with this new idea. We're inching closer to 0:02:14.800 --> 0:02:16.360 the new year, twenty twenty three. 0:02:16.440 --> 0:02:17.680 Can you believe it? That's crazy. 0:02:17.720 --> 0:02:20.799 We're almost twenty five and I came up with this 0:02:20.840 --> 0:02:21.800 new theory, and. 0:02:21.720 --> 0:02:23.720 It's to do with news resolutions. 0:02:24.120 --> 0:02:26.120 Never in my life have I had a news resolution 0:02:26.280 --> 0:02:28.080 because I believe if you want to. 0:02:28.080 --> 0:02:29.000 Do something, do it now. 0:02:29.200 --> 0:02:32.280 Yeah, you're putting off the inevitable, which is you're going 0:02:32.280 --> 0:02:33.720 to try something, you're not going to stick to it 0:02:33.840 --> 0:02:35.480 because it's not in line with the values, and you 0:02:35.520 --> 0:02:38.680 can't be bothered so big. This is what I'm going 0:02:38.720 --> 0:02:41.679 to be doing before January. First, I'm going to sit 0:02:41.760 --> 0:02:44.200 down with a notepad and a pen, and I'm going 0:02:44.200 --> 0:02:46.000 to write down all the things that I achieved this 0:02:46.080 --> 0:02:51.920 year work, family, social life, hobbies, all the things that 0:02:51.960 --> 0:02:53.040 I did that are positive. 0:02:53.080 --> 0:02:54.760 We're not going to be focusing on the negative at all. 0:02:55.240 --> 0:02:57.359 And then I'm going to look at the list and go, oh, 0:02:57.400 --> 0:02:58.760 why did I like that so much? 0:02:59.040 --> 0:03:00.960 I liked because it aligned and their values. I liked 0:03:01.000 --> 0:03:03.200 because it was enjoyable. I liked it because it got 0:03:03.200 --> 0:03:05.560 me closer to my goals. And then take the big 0:03:05.600 --> 0:03:08.960 picture and then use that as a blueprint. 0:03:08.680 --> 0:03:10.360 For what I'm going to do in the next year. 0:03:10.960 --> 0:03:13.480 I like that, thoughts, I like that a lot. 0:03:13.680 --> 0:03:17.440 My only concern is that I don't think I can 0:03:17.520 --> 0:03:22.280 recall all the things I did off the Domesy's how 0:03:22.480 --> 0:03:22.919 is that. 0:03:24.280 --> 0:03:25.960 I barely remember last week. 0:03:26.520 --> 0:03:27.840 See, that's why you got to go through your I 0:03:28.000 --> 0:03:29.840 cow go through the insta feed. 0:03:30.120 --> 0:03:32.440 Yeah, that's right. Do you know what to your point? 0:03:32.440 --> 0:03:34.680 I had a friend who was really good at documenting 0:03:34.880 --> 0:03:36.960 their life, and they would say at the start of 0:03:36.960 --> 0:03:39.680 every year they had a notes on their iPhone and 0:03:40.320 --> 0:03:43.000 every month or when something good happened, they would list 0:03:43.040 --> 0:03:44.400 it out. And so they would go back and do 0:03:44.440 --> 0:03:46.000 like a month to month review and say, oh, this 0:03:46.040 --> 0:03:47.800 is really cool, Like I did that cool thing at work, 0:03:47.800 --> 0:03:49.960 I went to that cool place and that was amazing. 0:03:50.600 --> 0:03:52.880 A step further, I saw a TikTok of this, like 0:03:52.960 --> 0:03:57.240 scrapbook mummy blogger, Christian Girl Autumn type vibe, and she 0:03:58.320 --> 0:04:00.160 did the same thing but with photos at the end 0:04:00.200 --> 0:04:01.680 of the year. At the end of the month, sorry 0:04:01.920 --> 0:04:04.800 would catalog like the ten best photos with a little 0:04:04.840 --> 0:04:07.320 like caption of like what the experience was. Then to 0:04:07.320 --> 0:04:09.920 make an end of year book for you know, like 0:04:09.960 --> 0:04:11.840 an annual book and put on a shelf. 0:04:11.840 --> 0:04:14.960 It's so cute. That's awesome. I saw the other day. 0:04:14.960 --> 0:04:17.480 There's something that you can do when you get old 0:04:18.080 --> 0:04:19.559 or like in your later years. 0:04:19.760 --> 0:04:24.840 So thirty five twenty seven and. 0:04:24.800 --> 0:04:27.760 You like something sends you an email each month and 0:04:27.800 --> 0:04:30.000 you write out, like something from your life. 0:04:30.040 --> 0:04:30.760 Well what's that? 0:04:31.080 --> 0:04:32.960 Yeah, I can't remember. I'll have to have a look 0:04:32.960 --> 0:04:34.719 at it. And then he puts your picture on the 0:04:34.720 --> 0:04:36.720 front so then people can like read your story. If 0:04:36.760 --> 0:04:38.400 you're a grandpa and you want to pass it on. 0:04:38.640 --> 0:04:42.279 Oh what eah, you lost me. I don't know what I. 0:04:42.240 --> 0:04:45.960 Thought grandma or an auntie or a daughter. 0:04:46.200 --> 0:04:48.400 Yeah, I like that a lot. That's cute. Find that 0:04:48.440 --> 0:04:49.800 for us though, like time. 0:04:49.600 --> 0:04:51.839 Capsule, flex and frooms. 0:04:52.160 --> 0:04:54.480 I have a little bit of a ranch. It's not 0:04:54.520 --> 0:04:56.359 really a ranch. Just wanting to get off my chest. 0:04:56.400 --> 0:04:58.520 I spoke about it briefly when we discuss our time 0:04:58.600 --> 0:05:01.080 at the Arias, and there was like a two hour 0:05:01.120 --> 0:05:04.159 window where we had nothing to do, And by nothing 0:05:04.200 --> 0:05:05.760 I meant there was food to eat, drinks to drink, 0:05:05.760 --> 0:05:08.680 people to talk to, but in terms of responsibilities it 0:05:08.760 --> 0:05:09.480 was just mingling. 0:05:09.560 --> 0:05:11.640 That was two hours. It was two hours. 0:05:12.160 --> 0:05:14.120 I mean four to six is when it was open anyway, 0:05:14.560 --> 0:05:16.440 So three and I were both there, but obviously we 0:05:16.480 --> 0:05:19.440 were at our decimated areas doing whatever but I find 0:05:19.760 --> 0:05:23.560 being an extrat quite difficult sometimes because people assume that 0:05:23.600 --> 0:05:25.120 I want to talk to everyone. 0:05:25.560 --> 0:05:26.840 I don't know. 0:05:27.360 --> 0:05:29.520 That's why I want to be outgoing, Like I want 0:05:29.520 --> 0:05:33.160 to have really comfortable, excitable, memorable conversations. But I think 0:05:33.160 --> 0:05:36.680 people don't realize it takes two. It's a taino, it's 0:05:36.680 --> 0:05:39.240 a dance, and I can't do it if you don't 0:05:39.279 --> 0:05:42.280 do it right. So it probe me to think about 0:05:42.279 --> 0:05:43.680 the art of small talk because I used to be 0:05:43.720 --> 0:05:45.240 really anti small talk. I used to want to have 0:05:45.279 --> 0:05:47.680 a deep chat with everybody. Now I really don't care. 0:05:47.760 --> 0:05:49.800 I think I've figured that out. I don't actually care. 0:05:50.160 --> 0:05:52.400 I want to have a deep, memorable connection with a 0:05:52.400 --> 0:05:55.200 lot of people, but I just don't think it's fair 0:05:55.320 --> 0:05:58.200 to encourage that if I'm not going to like continue 0:05:58.400 --> 0:06:01.880 any kind of relationship with someone. So I want to 0:06:01.880 --> 0:06:04.560 figure out the art of small talk. But to start, 0:06:04.640 --> 0:06:07.880 I think we have to deduce what it's not. So 0:06:09.520 --> 0:06:13.000 to have effective small talk is not to quiz someone 0:06:13.000 --> 0:06:15.120 about themselves. I think people do this a lot, where 0:06:15.480 --> 0:06:18.880 they keep asking questions to mind data, assuming it's a conversation, 0:06:19.520 --> 0:06:20.000 So like. 0:06:20.760 --> 0:06:21.640 So where do you work? Right? 0:06:21.680 --> 0:06:23.279 Oh, that's cool? And how many hours do you do? 0:06:23.360 --> 0:06:26.440 Oh amazing? And then who's your co worker? Oh that's 0:06:26.480 --> 0:06:27.160 not a conversation. 0:06:27.600 --> 0:06:31.159 That's an attack. It's an interrogation, an oral attacks, an 0:06:31.200 --> 0:06:33.400 aural attack. So that's what it's not. Number two. 0:06:33.600 --> 0:06:35.919 What small talk is not, what good small talk is not, 0:06:36.040 --> 0:06:39.080 is a series of back and forth ping pong compliments. 0:06:39.120 --> 0:06:41.719 It's so boring, it's so lame, and I think it 0:06:41.720 --> 0:06:43.120 comes to gress really disingenuous. 0:06:43.320 --> 0:06:45.279 Oh and I love your avenue. I love your avenue. 0:06:45.320 --> 0:06:46.880 I love your shoes. No, I love your shoes. 0:06:47.200 --> 0:06:50.039 Let's keep it pushing. Can we get something happening? If not, 0:06:50.160 --> 0:06:53.039 let's just onto the next, onto the next. What it's 0:06:53.200 --> 0:06:57.239 also not small talk or the art of beautiful small 0:06:57.279 --> 0:07:01.279 talk is not like in deferring you know more about 0:07:01.320 --> 0:07:03.880 someone to create the illusion of closeness. 0:07:04.200 --> 0:07:05.400 Oh, give me an example. 0:07:05.440 --> 0:07:07.919 For example, Let's pretend we you and I for me, 0:07:08.000 --> 0:07:10.360 are talking to someone who's a friend of a friend. 0:07:10.680 --> 0:07:13.160 Oh my god, yeah, you guys must love doing this, 0:07:13.200 --> 0:07:15.920 because I know someone so loves doing that. Oh my goodness. Yeah, 0:07:15.960 --> 0:07:19.320 oh crops, you guys must be quirky girls. What you 0:07:19.400 --> 0:07:22.200 must have gone here right you? And it's like it's 0:07:22.200 --> 0:07:24.360 like leading questions. You're not asking me anything. It's just 0:07:24.360 --> 0:07:29.560 a series of rhetorical inferred statements so much Oh you 0:07:29.640 --> 0:07:31.880 must do this, Oh it must be this, Oh you 0:07:31.960 --> 0:07:35.760 must go here. Just ask me where I go and. 0:07:35.720 --> 0:07:37.640 I will tell yo. 0:07:37.960 --> 0:07:41.640 It's gonna take us a second, because I think with 0:07:41.840 --> 0:07:45.320 most art forms it's really hard to explain them, you know, 0:07:45.360 --> 0:07:48.240 like what is art right? People go to museums all 0:07:48.360 --> 0:07:50.360 day and they're like, Oh, I could pink that, I 0:07:50.360 --> 0:07:52.320 can draw that. It's like, you know, art insights are 0:07:52.320 --> 0:07:53.360 feeling it, insights in emotion. 0:07:53.480 --> 0:07:54.000 Who knows? 0:07:54.480 --> 0:07:55.960 And I think it's gonna be really difficult if we 0:07:56.000 --> 0:07:58.200 create really strange at categories for what to do and 0:07:58.240 --> 0:08:00.720 what not to do. But I can definitely say that 0:08:00.800 --> 0:08:04.040 in all good conversations, you're chasing a feeling, yeah, or 0:08:04.080 --> 0:08:13.960 a series of feelings of being heard, understood, seen, acknowledged, excited, excited, interested, respected, 0:08:14.680 --> 0:08:17.080 And I think that a lot of us, when we 0:08:17.080 --> 0:08:20.160 get to the conversations, we go into this weird autopilot mode. 0:08:20.280 --> 0:08:22.360 That might be why you can't remember names, because you're 0:08:22.360 --> 0:08:24.960 doing the talking thing. You're like, oh, hi, I'm froomed, 0:08:25.120 --> 0:08:28.480 what's your name? Okay, next, let's have the conversation. And 0:08:28.520 --> 0:08:32.599 then you're forgetting like, oh wait, I'm actually in the conversation. 0:08:32.960 --> 0:08:34.560 I am the conversation. 0:08:34.720 --> 0:08:35.480 I called Richard. 0:08:35.600 --> 0:08:41.200 I called Christian Richard the arias almost on broadcasts, how terrible. 0:08:41.240 --> 0:08:47.040 So yeah, anyway, for those who don't know, Christian's Richardson Wilkins, 0:08:47.360 --> 0:08:48.280 Yeah not Wilkinson. 0:08:48.559 --> 0:08:52.360 I didn't you did, but you did. 0:08:53.600 --> 0:08:55.200 So there's also that this idea. 0:08:55.440 --> 0:08:58.400 I think that we get into these conversations, they become autopilot. 0:08:58.400 --> 0:09:01.240 We're doing the social norms thing ticking off, like make 0:09:01.240 --> 0:09:02.840 sure you ask them and make sure you make them 0:09:02.840 --> 0:09:04.600 feel really comfortable and lah lah. 0:09:04.520 --> 0:09:05.920 La la, how are you classic? 0:09:06.040 --> 0:09:10.280 How are you classic? And I think that the artist's 0:09:10.280 --> 0:09:13.920 small talk is about quality over quantity. So I used 0:09:13.960 --> 0:09:15.600 to get into this habit of wanting to do like 0:09:15.640 --> 0:09:18.720 the full flex performance with everyone I ever interacted. 0:09:18.280 --> 0:09:19.840 With, the big. 0:09:22.559 --> 0:09:23.520 Sleigh slay. 0:09:23.600 --> 0:09:25.840 And I think it's necessary when you're first meeting people 0:09:26.080 --> 0:09:28.160 and then I pick favorites and then I'm like, no, 0:09:28.240 --> 0:09:30.360 there are some people I like more than other people. 0:09:30.640 --> 0:09:33.000 And I don't think everyone should get the same experience. Actually, 0:09:33.040 --> 0:09:35.400 I think they should be hierarchies I really do. 0:09:35.120 --> 0:09:37.920 You really like? And that's what I reckon. I saw 0:09:37.960 --> 0:09:38.920 you go to his book launch. 0:09:39.080 --> 0:09:40.000 How do we get here? 0:09:40.679 --> 0:09:43.240 I'm just thinking about people on the preperer of our 0:09:44.040 --> 0:09:45.040 media careers. 0:09:45.080 --> 0:09:45.680 Well, not even that. 0:09:45.720 --> 0:09:48.720 I'm talking like I could create a hierarchy immediately based 0:09:48.720 --> 0:09:50.480 on a vibe. If I go to a random group 0:09:50.520 --> 0:09:52.600 of five people and we all have a chit chat, 0:09:52.760 --> 0:09:55.480 I've created a hierarchy. Oh yeah, there's naturally someone who 0:09:55.559 --> 0:09:58.080 I want to talk to or whatever. And I think 0:09:58.120 --> 0:10:01.240 the common throat between the people like talking to are 0:10:01.240 --> 0:10:03.320 the people who are not concerned with me liking them. 0:10:03.360 --> 0:10:06.400 They're just concerned with having the conversation. So some people, 0:10:06.600 --> 0:10:10.680 like there's a very particular type of person who who 0:10:10.720 --> 0:10:13.839 teases their friend in front of me to like create 0:10:13.920 --> 0:10:16.120 this separation, you know, you know. 0:10:16.080 --> 0:10:19.400 The ones where you're like, oh, hold on, you should be. 0:10:19.360 --> 0:10:22.200 Able to tease your friend, but like make it, don't 0:10:22.240 --> 0:10:22.760 make it safe for. 0:10:22.760 --> 0:10:25.400 Me to do that terrifies me. Someone did that to 0:10:25.440 --> 0:10:29.760 me a couple months ago, and it just turned ugly. 0:10:29.880 --> 0:10:31.800 It rocks you because you're like, what what did I do? 0:10:31.920 --> 0:10:32.079 Now? 0:10:32.120 --> 0:10:34.880 I feel like I'm being made by association. 0:10:34.640 --> 0:10:38.320 Exactly realistically, I think the best thing we can do 0:10:38.360 --> 0:10:40.240 is create a formula for yourself. The more Free and 0:10:40.280 --> 0:10:42.199 I get near it, the more we're observing. Some things 0:10:42.200 --> 0:10:43.880 are rubbing us the wrong way. Some things are rubbing 0:10:43.960 --> 0:10:45.920 us in the exact right way, in the way that's 0:10:45.960 --> 0:10:51.000 tingling with freshness. All I'll say is everybody has a role, 0:10:51.440 --> 0:10:54.280 whether or not you think it you do, and conversation 0:10:54.400 --> 0:10:58.480 in particular requires two parties to pull through it together. 0:10:58.520 --> 0:11:01.000 If you can't relate to being in the a bad conversation, 0:11:01.080 --> 0:11:03.400 it was probably you. Somebody was pulling the weight on 0:11:03.480 --> 0:11:04.040 behalf of. 0:11:03.960 --> 0:11:08.360 You scary as demons. 0:11:09.520 --> 0:11:13.560 This is flex and frooms through me is. 0:11:13.640 --> 0:11:15.440 A self described Karen. 0:11:15.440 --> 0:11:16.760 Now, I do want to get this out of the 0:11:16.760 --> 0:11:19.840 way because people assume that because Frumi refers to herself 0:11:19.920 --> 0:11:23.440 as a Karen, that I must have given her that title. 0:11:23.600 --> 0:11:23.960 Correct. 0:11:24.080 --> 0:11:27.160 No, I just roast her. Okay, I just pulled her 0:11:27.240 --> 0:11:29.280 up a few times. But I would never call her 0:11:29.320 --> 0:11:32.480 a Karen unless she had not said it first, unless 0:11:32.480 --> 0:11:35.040 you not claimed it right. I was thinking about the 0:11:35.040 --> 0:11:38.199 phrase the customer is always right, because I feel as 0:11:38.200 --> 0:11:40.440 though every time I'm scrolling on my little social media's 0:11:40.640 --> 0:11:45.040 I see a retail horror story, which I love to see. 0:11:45.120 --> 0:11:45.880 It's a bit of fun. 0:11:45.920 --> 0:11:48.440 Are you on small business memes? 0:11:48.240 --> 0:11:49.839 That's what a small business means? 0:11:50.559 --> 0:11:52.840 But it's just fun and funny because I think that 0:11:54.280 --> 0:11:57.720 most people are not working in the retail industry, which 0:11:57.760 --> 0:12:01.480 means there's you're never at a loss for right. But 0:12:01.520 --> 0:12:04.360 I came across this rant somebody was making where they 0:12:04.360 --> 0:12:06.400 said they'd worked in customer service for years and they 0:12:06.480 --> 0:12:08.640 hate the phrase the customer is always right because it's 0:12:08.720 --> 0:12:12.520 actually incorrect, and that it's half of the full phrase 0:12:12.600 --> 0:12:17.720 that's been shortened. Why who knows, because big big retail 0:12:18.840 --> 0:12:20.720 wants to get you to think that you have the power. 0:12:21.080 --> 0:12:25.680 So the full quote is the customer is always right 0:12:26.200 --> 0:12:30.400 in matters of taste. One more time, the customer is 0:12:30.480 --> 0:12:34.720 always right in matters of taste. And what that means 0:12:34.880 --> 0:12:36.840 is the customer is right when it comes to what 0:12:36.880 --> 0:12:40.800 they like. So if I'm working in retail and you 0:12:40.880 --> 0:12:42.800 try on a bright blue top and I don't like 0:12:42.840 --> 0:12:45.160 bright blue, it not your business because you're right. 0:12:45.200 --> 0:12:46.960 If you like it, I love it right. 0:12:47.520 --> 0:12:50.960 And so I think that's what I really struggled with 0:12:50.960 --> 0:12:53.600 with working in retail is that the higher up, I 0:12:53.600 --> 0:12:57.920 got to I see as the manager, I just can't lie. 0:12:58.240 --> 0:12:59.880 I don't like the stakes aren't high enough for me. 0:13:00.040 --> 0:13:03.800 When we had KPIs to hear, and the regional manager 0:13:03.800 --> 0:13:05.800 would be like on our next being like, you know, 0:13:05.880 --> 0:13:08.040 make sure you stand at the change, or make sure 0:13:08.040 --> 0:13:11.000 you are firm. Then make sure you counteract any of 0:13:11.080 --> 0:13:13.720 their complaints with confidence. I'd be like, but I agree, 0:13:13.800 --> 0:13:15.920 like it doesn't fit. I agree, it doesn't look good. 0:13:16.000 --> 0:13:16.200 You know. 0:13:16.720 --> 0:13:18.920 She'd be like, no, you have to let them know 0:13:19.040 --> 0:13:22.160 that everything is fine. So full quote the customs always 0:13:22.240 --> 0:13:24.880 right in matters of taste, do not let anybody tell 0:13:24.920 --> 0:13:26.760 you that the things you like are not good. So, 0:13:26.840 --> 0:13:29.200 for example, if you're in a restaurant and you like 0:13:29.320 --> 0:13:32.640 your rice aldente, so you should have it. 0:13:32.960 --> 0:13:34.679 I think that's a little hard, so you should have it. 0:13:36.280 --> 0:13:39.559 If you prefer a little salad to that coriander a 0:13:39.600 --> 0:13:41.960 little burrito, you should have it that way. It's in 0:13:42.000 --> 0:13:44.600 matters of taste. If, however, it's meant to be that way, 0:13:44.600 --> 0:13:46.360 I can understand why they wouldn't change it for you. 0:13:46.400 --> 0:13:49.840 But there you go, always learning something on flex and firms. 0:13:49.960 --> 0:13:55.240 I'm helping you do life better for you. Philanthropy one one. 0:13:55.520 --> 0:13:57.640 Now I really feel like a Barada sandwich. 0:13:58.200 --> 0:14:00.120 I never had to write a sandwich. 0:14:00.000 --> 0:14:03.840 Oka Stratchio tella. Yeah, yum, hot, so good. 0:14:04.720 --> 0:14:08.240 This is flex and frooms on a few weeks ago. 0:14:08.360 --> 0:14:10.040 You would have seen this news because we were talking 0:14:10.080 --> 0:14:13.840 about it in the DMS. Friendly Jordie's a YouTube commentator, 0:14:13.920 --> 0:14:17.600 political correspondent in his own right. He is an independent publisher. 0:14:18.800 --> 0:14:23.960 His house was firebombed in an arson attack. What does 0:14:24.000 --> 0:14:26.200 that involve? A firebomb? I don't know how to make it. 0:14:26.240 --> 0:14:28.120 I'm probably not going to tell you on air, but 0:14:28.240 --> 0:14:31.560 it's essentially when you create something that you can then throw, 0:14:31.600 --> 0:14:32.360 it's like a grenade. 0:14:32.440 --> 0:14:36.880 It's like a flammable thing that you throw in I mean, no, 0:14:36.960 --> 0:14:38.680 I was gonna say, here are my guesses, but let's 0:14:38.680 --> 0:14:42.160 maybe not incite more violence. You can imagine it's something 0:14:42.200 --> 0:14:46.400 you throw that causes a huge fire, very flammable, very dangerous, 0:14:46.520 --> 0:14:47.120 very lethal. 0:14:47.800 --> 0:14:52.960 Yes, so the news was involved Jordan doing a yet 0:14:53.040 --> 0:14:56.920 Friendly Jordie's name is Jordan doing a piece to camera 0:14:57.160 --> 0:14:59.800 when you know Channel Sandel chum of mine was there in. 0:15:00.280 --> 0:15:03.560 Him and it was interesting. I could hear, like. 0:15:03.480 --> 0:15:07.320 Some some of the journalists kind of scoffing in the back. 0:15:07.400 --> 0:15:15.520 Scoffing, giggling. It was a very dystopian odd situation. Yeah, 0:15:15.560 --> 0:15:16.160 to your point. 0:15:16.240 --> 0:15:20.800 So imagine, let's paint a picture the day after Jordan's 0:15:21.000 --> 0:15:24.760 house gets firebombed. There's a bunch of media there, obviously 0:15:24.800 --> 0:15:28.480 trying to document the situation, and he's naturally there, so 0:15:28.680 --> 0:15:32.200 they get a few interviews with him. Now, whenever a 0:15:32.280 --> 0:15:36.120 media correspondent interviews a victim of any kind of crime, 0:15:36.360 --> 0:15:40.600 generally the tone is quite sympathetic or at worst neutral. 0:15:40.960 --> 0:15:43.880 What happened, When did it happen? How do you feel? 0:15:44.160 --> 0:15:45.560 What do you want to say to the person who 0:15:45.560 --> 0:15:48.600 did this to you? You can tell that when this 0:15:48.760 --> 0:15:52.040 was being documented, it was a bunch of different opposing 0:15:52.200 --> 0:15:55.040 broadcasters all trying to get, you know, scoop at once, 0:15:55.480 --> 0:15:58.520 and so you could hear the bleeding of the other 0:15:58.640 --> 0:16:01.440 journalists into the main in Mike that he was speaking to, 0:16:01.960 --> 0:16:04.200 and there was almost like this breaking of the fourth wall. 0:16:04.320 --> 0:16:06.520 He was pulled out of what he was saying because 0:16:06.520 --> 0:16:09.520 you could hear what was happening around him. So there 0:16:09.560 --> 0:16:11.880 was one moment where the journalists go to ask him 0:16:11.880 --> 0:16:14.720 a question and he gets interrupted by his lawyer who 0:16:15.000 --> 0:16:17.240 perhaps wanted to flag that it might have be appropriate 0:16:17.280 --> 0:16:20.640 to say anything based on the question. Then these two 0:16:20.640 --> 0:16:26.280 women are like, oh, so annoying, And I was. 0:16:26.240 --> 0:16:27.680 Like, what is going on? 0:16:27.960 --> 0:16:29.480 And he's like visibly shaken. 0:16:29.520 --> 0:16:32.080 He's still he's not missing a single word because it 0:16:32.120 --> 0:16:34.800 seemed to be his skill. Good to see it working 0:16:34.840 --> 0:16:37.600 in action, because I think it's really easy to edit 0:16:37.600 --> 0:16:40.080 yourself on YouTube. But he really did not hit every 0:16:40.120 --> 0:16:43.600 single shot that he took. And I'm looking at a 0:16:43.640 --> 0:16:47.520 headline from the ABC here police investigating suspicious blaze at Bondo, 0:16:47.560 --> 0:16:51.240 home of comedian Friendly Jody's. They're saying suspicious blaze and 0:16:51.360 --> 0:16:52.040 not attack. 0:16:52.640 --> 0:16:57.240 Yeah, verbiage language is funny because I feel like you 0:16:57.320 --> 0:17:00.640 can maybe say that in general conversation, people aren't very 0:17:00.640 --> 0:17:04.280 specific with their words. They might use ambiguous language maybe 0:17:04.320 --> 0:17:08.000 infer what they mean. But when you're writing, you know, 0:17:08.160 --> 0:17:11.760 on behalf of a whole national news publication, the words 0:17:11.800 --> 0:17:14.600 you pick mean something. So to not call it an 0:17:14.680 --> 0:17:17.200 arson attack, to not say that he was attacked or 0:17:17.240 --> 0:17:19.720 his home was attacked, but a suspicious blaze, what is that? 0:17:19.760 --> 0:17:20.840 What is a suspicious place? 0:17:21.440 --> 0:17:23.760 What is that? Inferring? I don't know. 0:17:25.119 --> 0:17:28.000 I don't know how I feel about it. Friendly Geordie's 0:17:28.040 --> 0:17:30.120 is a very interesting character. He has drawn a lot 0:17:30.119 --> 0:17:34.400 of support from the likes of Kevin Rudd. He's kind 0:17:34.400 --> 0:17:38.639 of like a julianassange I believe he supports him. I 0:17:38.640 --> 0:17:42.200 think Rudd supports Juliana sange Ll say is he doesn't 0:17:42.200 --> 0:17:46.240 mince words. Everyone is a target and therefore I think 0:17:46.240 --> 0:17:49.000 he's opened his self up to attacks, which doesn't seem 0:17:49.080 --> 0:17:53.080 very fair or says hope you're okay, Friendly Jeordie's. I 0:17:53.119 --> 0:17:54.240 have friends that live in the area. 0:17:54.280 --> 0:17:55.480 They also flee doctor. 0:17:55.960 --> 0:18:00.840 Yeah, that's another thing that got me, Like, I just 0:18:01.680 --> 0:18:03.440 I don't know whose duty of care it is when 0:18:03.440 --> 0:18:06.080 it comes to documenting where people live and they're things 0:18:06.119 --> 0:18:09.160 like that. But I would assume that if someone's house 0:18:09.200 --> 0:18:11.439 has got hit with an arson attack, you wouldn't do 0:18:11.640 --> 0:18:14.600 wide pans of their street with the street name and 0:18:14.680 --> 0:18:17.160 identifiable characteristics and features. 0:18:17.359 --> 0:18:18.440 What is going on? 0:18:18.800 --> 0:18:22.120 I thought it was crazy the first shot, huge wide 0:18:22.800 --> 0:18:24.000 of exactly where he lives. 0:18:24.040 --> 0:18:27.439 People are sick and loose units the blaze. You know 0:18:27.480 --> 0:18:29.760 this wasn't underreported. I've got a friend who lives a 0:18:29.760 --> 0:18:32.119 few doors down and they're like the smoke was everywhere. 0:18:32.160 --> 0:18:37.040 It's a serious, serious fire. So yeah, praying no one 0:18:37.080 --> 0:18:39.439 deserves to be attacked or to be involved in a 0:18:39.440 --> 0:18:40.280 suspicious crime. 0:18:40.440 --> 0:18:43.960 You're listening to Flex and Frooms on Kita. 0:18:43.920 --> 0:18:45.880 Always coming to you with the hot gossip. I'd say 0:18:45.880 --> 0:18:47.840 I'm probably manning the ship in terms of hot gossip 0:18:48.080 --> 0:18:49.040 for the past few weeks. 0:18:49.119 --> 0:18:50.040 Yeah. 0:18:50.200 --> 0:18:52.119 I was out with some friends the other day and 0:18:52.160 --> 0:18:54.359