1 00:00:00,640 --> 00:00:04,240 Speaker 1: What's the one thing that truly moves the needle in 2 00:00:04,320 --> 00:00:07,840 Speaker 1: your work? Is it your relationships with other team members 3 00:00:07,920 --> 00:00:11,040 Speaker 1: or employees, is it the stretch goal that you set 4 00:00:11,080 --> 00:00:14,320 Speaker 1: at the start of each year. Whatever it may be, 5 00:00:14,360 --> 00:00:17,000 Speaker 1: there's a good chance that you're not working on it 6 00:00:17,120 --> 00:00:20,800 Speaker 1: every single day because work is hectic at the best 7 00:00:20,800 --> 00:00:25,079 Speaker 1: of times. There's always fires to put out, unexpected crises 8 00:00:25,120 --> 00:00:28,000 Speaker 1: to mitigate, and of course the normal workload you need 9 00:00:28,080 --> 00:00:31,960 Speaker 1: to complete just to keep the lights on. When chef, 10 00:00:32,159 --> 00:00:36,720 Speaker 1: author and TV personality Gary Meaghan hired a business coach, 11 00:00:37,159 --> 00:00:40,159 Speaker 1: the first thing he was instructed to do was to 12 00:00:40,159 --> 00:00:44,280 Speaker 1: shift his focus onto those needle movers, and the best 13 00:00:44,320 --> 00:00:47,600 Speaker 1: way to do that, he learned, was with a daily 14 00:00:47,920 --> 00:00:56,400 Speaker 1: one page journaling exercise. My name is doctor Amantha Imba. 15 00:00:56,680 --> 00:01:00,000 Speaker 1: I'm an organizational psychologist and the founder of behavioral science 16 00:01:00,080 --> 00:01:04,080 Speaker 1: consultancy Inventium, and this is how I work a show 17 00:01:04,200 --> 00:01:07,560 Speaker 1: about how to help you do your best work. On 18 00:01:07,600 --> 00:01:10,640 Speaker 1: today is my Favorite Tip episode, we go back to 19 00:01:10,680 --> 00:01:12,520 Speaker 1: an interview from the past and I pick out my 20 00:01:12,640 --> 00:01:16,039 Speaker 1: favorite tip from that interview, and in today's show, I 21 00:01:16,120 --> 00:01:19,800 Speaker 1: speak with Gary about the best tool he got from 22 00:01:19,800 --> 00:01:23,200 Speaker 1: his business coach back when he first started in the 23 00:01:23,240 --> 00:01:24,520 Speaker 1: restaurant business. 24 00:01:24,720 --> 00:01:27,880 Speaker 2: It's one of the best tools that I think I got, 25 00:01:27,920 --> 00:01:30,600 Speaker 2: and it was a simple one pager. It's a little 26 00:01:30,640 --> 00:01:33,880 Speaker 2: bit of self analysis, I suppose, and a quick reset 27 00:01:33,920 --> 00:01:36,000 Speaker 2: for the following day. So at the end of the night, 28 00:01:37,280 --> 00:01:38,679 Speaker 2: go home, have a cup of tea, and for a 29 00:01:38,680 --> 00:01:41,880 Speaker 2: restaurant tour that's one o'clock in the morning often, but 30 00:01:42,000 --> 00:01:43,600 Speaker 2: go home, have a cup of tea, just you know, 31 00:01:44,160 --> 00:01:47,760 Speaker 2: gather your thoughts and kind of really answer a certain 32 00:01:47,800 --> 00:01:50,720 Speaker 2: number of questions and set a certain number of goals 33 00:01:50,800 --> 00:01:52,400 Speaker 2: for the following day. And when we say goals, i'm 34 00:01:52,400 --> 00:01:55,640 Speaker 2: talking big ones. I'm talking little ones, so details within 35 00:01:55,680 --> 00:01:57,480 Speaker 2: the business, so it could be you know, how was 36 00:01:57,560 --> 00:01:59,840 Speaker 2: I you know, what was the day like? How was 37 00:01:59,840 --> 00:02:01,480 Speaker 2: I How do you think I was perceived by the 38 00:02:01,520 --> 00:02:03,400 Speaker 2: other staff members? You know, was there anything that was 39 00:02:03,440 --> 00:02:06,760 Speaker 2: on my mind that you know, I probably reacted badly too, 40 00:02:06,840 --> 00:02:08,880 Speaker 2: or that I reacted really well to. So I sent 41 00:02:08,960 --> 00:02:11,560 Speaker 2: in a sense the first few lines and very quick 42 00:02:11,560 --> 00:02:14,880 Speaker 2: with just a diary, and the second one, the second 43 00:02:14,919 --> 00:02:17,040 Speaker 2: and third I actually I shouldn't number them because I 44 00:02:17,120 --> 00:02:18,680 Speaker 2: won't be able to keep up with the numbers. But 45 00:02:18,760 --> 00:02:23,919 Speaker 2: it was essentially, you know, what do I need to 46 00:02:23,960 --> 00:02:25,960 Speaker 2: achieve tomorrow? You know one of my goals tomorrow? What 47 00:02:26,000 --> 00:02:28,000 Speaker 2: a short term, long term? What's the one thing I 48 00:02:28,040 --> 00:02:30,240 Speaker 2: can do up and above while I do every single 49 00:02:30,360 --> 00:02:32,880 Speaker 2: day that's going to make a difference. And they're actually 50 00:02:32,960 --> 00:02:35,280 Speaker 2: really hard to fill in because you find that every 51 00:02:35,320 --> 00:02:37,560 Speaker 2: day you're own the same bloody thing down. You know, 52 00:02:37,560 --> 00:02:39,359 Speaker 2: I must do this, must I don't know. I must 53 00:02:39,360 --> 00:02:43,120 Speaker 2: get in touch with Telster and renegotiate my you know, 54 00:02:43,200 --> 00:02:45,519 Speaker 2: my facility, or get in touch with the bank. And 55 00:02:45,720 --> 00:02:48,160 Speaker 2: you know, it's lots of things that you can write down. 56 00:02:48,160 --> 00:02:50,519 Speaker 2: And of course most business people are so busy putting 57 00:02:50,520 --> 00:02:52,880 Speaker 2: out fires, you know, and dealing with the every day 58 00:02:52,919 --> 00:02:55,359 Speaker 2: that you just keep writing the same things down over 59 00:02:55,360 --> 00:02:57,760 Speaker 2: and over again. But it's a really good exercise in 60 00:02:58,000 --> 00:03:00,600 Speaker 2: just trying to keep me honest and to try and 61 00:03:00,639 --> 00:03:02,520 Speaker 2: keep your focused because you go, oh my god, if 62 00:03:02,560 --> 00:03:04,920 Speaker 2: I read that one line again, I am going to 63 00:03:04,919 --> 00:03:10,280 Speaker 2: shoot myself, you know. But also to touch points with stuff, 64 00:03:10,360 --> 00:03:12,000 Speaker 2: So who am I going to talk to, Who am 65 00:03:12,000 --> 00:03:13,520 Speaker 2: I going to spend time with, Who I'm going to teach, 66 00:03:13,960 --> 00:03:16,200 Speaker 2: and who I'm going to who I'm going to set 67 00:03:16,240 --> 00:03:18,440 Speaker 2: goals for so that I can follow those up. So 68 00:03:18,480 --> 00:03:21,399 Speaker 2: then the following day, obviously in the morning, cut the tea, 69 00:03:21,639 --> 00:03:23,520 Speaker 2: coffee or whatever it is, have a quick read of 70 00:03:23,560 --> 00:03:25,800 Speaker 2: your summary, and then crack into the day and at 71 00:03:25,880 --> 00:03:28,839 Speaker 2: night do exactly the same thing. And the hardest thing 72 00:03:28,960 --> 00:03:31,959 Speaker 2: is actually just keeping momentum up on that simple one page, 73 00:03:32,080 --> 00:03:36,920 Speaker 2: because what it does, quite obviously is expose your weaknesses. 74 00:03:37,400 --> 00:03:40,320 Speaker 2: So you didn't spend time with job you know that day, 75 00:03:40,560 --> 00:03:42,920 Speaker 2: or you didn't spend time with Sarah that day, and 76 00:03:42,960 --> 00:03:44,960 Speaker 2: that you didn't set the goals, and that you know, 77 00:03:45,120 --> 00:03:47,040 Speaker 2: it could be the first person I used to remember. 78 00:03:47,040 --> 00:03:49,560 Speaker 2: I used to walk in every day and see Barbara, 79 00:03:49,600 --> 00:03:52,480 Speaker 2: who was the barista, and I must say to her, 80 00:03:52,760 --> 00:03:54,520 Speaker 2: you know, any coffee, if you think you're going to 81 00:03:54,520 --> 00:03:55,840 Speaker 2: sell to day, you know what do you reckon? Your 82 00:03:55,880 --> 00:03:58,520 Speaker 2: opportunities could be And they have big questions for Barbara, 83 00:03:58,560 --> 00:04:00,640 Speaker 2: she doesn't really want to get too stuck into it. 84 00:04:00,720 --> 00:04:02,760 Speaker 2: But once you start, you know, once you can turn 85 00:04:02,800 --> 00:04:04,520 Speaker 2: around and goes you know what, I sold one hundred 86 00:04:04,520 --> 00:04:07,520 Speaker 2: and fifty yesterday for lunch, or I sold three hundred 87 00:04:07,600 --> 00:04:10,640 Speaker 2: yesterday between you know, ten and twelve. Then now we're 88 00:04:10,640 --> 00:04:13,800 Speaker 2: starting to cotton onto something that we're onto something good 89 00:04:13,840 --> 00:04:16,760 Speaker 2: and that now now Barbara's cripped into you know, the 90 00:04:16,880 --> 00:04:19,400 Speaker 2: same goals as you've got, which could be coffee, or 91 00:04:19,400 --> 00:04:21,719 Speaker 2: it could be something completely different. It could be gathering 92 00:04:21,760 --> 00:04:24,760 Speaker 2: information from your customers. Hey, where are you from? I've 93 00:04:24,760 --> 00:04:27,640 Speaker 2: seen you three times already. I'm in the business next door, fantastic, 94 00:04:27,680 --> 00:04:30,520 Speaker 2: what's business name? So then when i've you know, then 95 00:04:30,680 --> 00:04:32,440 Speaker 2: have a chance to speak to them, I go, so, 96 00:04:32,520 --> 00:04:34,800 Speaker 2: where where did you Where did you pick up new 97 00:04:34,800 --> 00:04:36,800 Speaker 2: business from today? Or where did you notice your regulars 98 00:04:36,839 --> 00:04:39,360 Speaker 2: were coming from? And that becomes kind of crucial information 99 00:04:39,640 --> 00:04:43,520 Speaker 2: and without that go to piece of paper. And so 100 00:04:43,560 --> 00:04:45,560 Speaker 2: when I got lazy and didn't do it, I found 101 00:04:45,600 --> 00:04:49,480 Speaker 2: that my performance chopped off, and then my direction dropped off, 102 00:04:49,560 --> 00:04:52,599 Speaker 2: and other people's performance and directions dropped off too. 103 00:04:53,400 --> 00:04:55,000 Speaker 1: How long would you spend at the end of the 104 00:04:55,080 --> 00:04:57,239 Speaker 1: day completing this one page out ten. 105 00:04:57,080 --> 00:04:59,640 Speaker 2: Minutes at the most. It's a cup of tea's worth 106 00:05:00,240 --> 00:05:03,000 Speaker 2: of variety, really, and it can, and to be honest, 107 00:05:03,040 --> 00:05:05,880 Speaker 2: even a few lines make all the difference. And actually, 108 00:05:06,080 --> 00:05:08,400 Speaker 2: since that point I always it was one of the 109 00:05:08,440 --> 00:05:10,560 Speaker 2: first tools that would pass on to any new manager, 110 00:05:10,600 --> 00:05:12,680 Speaker 2: I'd like you to do this because it's in line 111 00:05:12,720 --> 00:05:14,640 Speaker 2: with what I do. So you know, how are you? 112 00:05:14,920 --> 00:05:16,839 Speaker 2: It could be simply how are you? How did you 113 00:05:16,880 --> 00:05:19,440 Speaker 2: go today? How you perceive by the stuff? You know? 114 00:05:19,520 --> 00:05:22,200 Speaker 2: What short term and long term goal do you want 115 00:05:22,240 --> 00:05:25,960 Speaker 2: to achieve tomorrow or set in motion tomorrow? What one 116 00:05:26,040 --> 00:05:28,320 Speaker 2: thing can I do up and above what I normally do? 117 00:05:28,560 --> 00:05:31,000 Speaker 2: And that one thing could be just tiny. It doesn't 118 00:05:31,040 --> 00:05:33,520 Speaker 2: have to be. You know, we tend to think about 119 00:05:33,520 --> 00:05:36,159 Speaker 2: goals as being you know, they're big things that get 120 00:05:36,200 --> 00:05:39,440 Speaker 2: reviewed once a year in an annual appraisal, that mean nothing. 121 00:05:39,760 --> 00:05:42,240 Speaker 2: But there are lots of tiny things that go together 122 00:05:42,320 --> 00:05:44,560 Speaker 2: to make a big thing, you know. And I'd say 123 00:05:44,560 --> 00:05:46,839 Speaker 2: almost that who am I going to spend time within 124 00:05:46,880 --> 00:05:49,880 Speaker 2: the business today is probably singly the one of the 125 00:05:49,880 --> 00:05:52,200 Speaker 2: most important things on that piece of paper, because what 126 00:05:52,240 --> 00:05:54,200 Speaker 2: you find is that, you know, you can get a 127 00:05:54,200 --> 00:05:57,480 Speaker 2: whole month and forget to talk to somebody or forget 128 00:05:57,520 --> 00:06:01,040 Speaker 2: to touch base with them and do whatever you need 129 00:06:01,080 --> 00:06:03,799 Speaker 2: to do, Whereas if you're doing that, you're actually sitting 130 00:06:03,839 --> 00:06:05,520 Speaker 2: down just thinking and going you know what, I have 131 00:06:05,680 --> 00:06:09,320 Speaker 2: not spoken to Saundra, you know for two weeks. I 132 00:06:09,400 --> 00:06:11,680 Speaker 2: need a need and it's not a sit down cup 133 00:06:11,720 --> 00:06:14,159 Speaker 2: of coffee. That's the difference. I think all I tend 134 00:06:14,200 --> 00:06:16,400 Speaker 2: to have a rule of everything's on the move, All 135 00:06:16,440 --> 00:06:19,400 Speaker 2: meetings are on foot. So it's not a sit come on, 136 00:06:19,480 --> 00:06:21,840 Speaker 2: let's go sit down. It's not one of those. It's like, hey, hey, 137 00:06:21,960 --> 00:06:23,960 Speaker 2: you you know, what's going on? What happened yesterday? Or 138 00:06:24,000 --> 00:06:26,800 Speaker 2: what what's on your mind? Or you know, have you 139 00:06:26,839 --> 00:06:28,920 Speaker 2: thought about this thing? Or you know, can you come 140 00:06:29,000 --> 00:06:30,680 Speaker 2: up with an idea for you know, it could be, 141 00:06:30,760 --> 00:06:33,240 Speaker 2: for example, that you've got salmon trimmings left over in 142 00:06:33,240 --> 00:06:35,600 Speaker 2: the kitchen and you've asked, you know, Tony to come 143 00:06:35,680 --> 00:06:37,360 Speaker 2: up with an idea. Now you've got to follow him up. 144 00:06:37,400 --> 00:06:38,840 Speaker 2: You know, can you find something to do with those 145 00:06:38,839 --> 00:06:41,800 Speaker 2: samon trimmings? Yeah, sure, chef, no problem. You know, just 146 00:06:42,200 --> 00:06:44,160 Speaker 2: one idea, let's get in on as a special. You know, 147 00:06:44,200 --> 00:06:45,680 Speaker 2: it could be a pastor, it could be a terrain, 148 00:06:45,680 --> 00:06:47,039 Speaker 2: and it could be a you know, it could be 149 00:06:47,040 --> 00:06:48,840 Speaker 2: a rear of salmon with a little toast. He goes, oh, yeah, 150 00:06:48,839 --> 00:06:50,560 Speaker 2: they good idea. We'll come up with an idea. Let's 151 00:06:50,720 --> 00:06:53,280 Speaker 2: chup it on the menu. If you don't follow Tony up, 152 00:06:54,240 --> 00:06:56,960 Speaker 2: Tony will never give you that dish. You know, you'll 153 00:06:57,000 --> 00:06:59,360 Speaker 2: just go always forgotten, thank God, because it didn't come 154 00:06:59,400 --> 00:07:00,960 Speaker 2: up with an idea. Or when home I had two 155 00:07:01,000 --> 00:07:03,280 Speaker 2: beers for sleep in front of TV. Whereas if the 156 00:07:03,320 --> 00:07:05,240 Speaker 2: following day you come in and you say, hey, Tony, 157 00:07:05,240 --> 00:07:09,040 Speaker 2: what can we do with those salmonataries? What special can 158 00:07:09,080 --> 00:07:12,160 Speaker 2: we check on thing? He goes, oh, Chef, sorry, when 159 00:07:12,200 --> 00:07:14,000 Speaker 2: home had two beers full in front of TV. That's allright, 160 00:07:14,000 --> 00:07:15,920 Speaker 2: don't worry about it. See if you can come up 161 00:07:15,920 --> 00:07:17,560 Speaker 2: with it tomorrow and we'll chuck it on the menu. 162 00:07:17,600 --> 00:07:19,480 Speaker 2: I'll give you some help, and all of a sudden, 163 00:07:19,480 --> 00:07:23,080 Speaker 2: now you've gotten engaged team member who goes home and goes, well, 164 00:07:23,080 --> 00:07:24,520 Speaker 2: I won't have two beers, So I'll have a cup 165 00:07:24,520 --> 00:07:26,400 Speaker 2: of tea, scribble down a couple of ideas, and they 166 00:07:26,400 --> 00:07:27,720 Speaker 2: I'll give them to Gary in the morning. 167 00:07:28,320 --> 00:07:31,360 Speaker 1: I hope you are now feeling inspired to maybe create 168 00:07:31,440 --> 00:07:35,680 Speaker 1: your own one pager that you do every day at 169 00:07:35,680 --> 00:07:38,280 Speaker 1: the end of your work day, and if you are 170 00:07:38,320 --> 00:07:41,440 Speaker 1: looking for more tips to improve the way that you work, 171 00:07:42,000 --> 00:07:45,320 Speaker 1: I write a short fortnightly newsletter that contains three cool 172 00:07:45,400 --> 00:07:48,080 Speaker 1: things that I've discovered that helped me work better, which 173 00:07:48,200 --> 00:07:52,400 Speaker 1: range from gadgets and software that I'm loving and interesting 174 00:07:52,440 --> 00:07:55,520 Speaker 1: research findings that I've come across. You can sign up 175 00:07:55,560 --> 00:07:58,680 Speaker 1: for that at Howiwork dot co. That's how I Work 176 00:07:58,800 --> 00:08:03,040 Speaker 1: dot C. How I Work is produced by Inventium with 177 00:08:03,080 --> 00:08:05,920 Speaker 1: production support from Dead Set Studios, and thank you to 178 00:08:05,960 --> 00:08:08,760 Speaker 1: Martin Nimba, who does the audio mix for every episode 179 00:08:09,160 --> 00:08:11,520 Speaker 1: and makes this all sound much better than it would 180 00:08:11,600 --> 00:08:13,720 Speaker 1: have otherwise. See you next time.