WEBVTT - MINI: Complaints

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<v Speaker 1>The Christian O'Connell show podcast.

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<v Speaker 2>Have you ever written or chord? A company found out

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<v Speaker 2>yesterday my daughter. Let's just leave a side that the

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<v Speaker 2>fact that this she sent a letter to a company,

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<v Speaker 2>emailed them during her school day yesterday during a maths lesson.

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<v Speaker 2>But anyway, it's doing worth ginnings that one. The grammar's

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<v Speaker 2>very good in this email. Okay, come with just meet

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<v Speaker 2>their daughter. So she was over the weekend. She was

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<v Speaker 2>tucking into a packet of owning the brand name even

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<v Speaker 2>though they dealt with very well, uh sour cream and

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<v Speaker 2>chai flavored crackers widely available at Cole's and woolwas okay.

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<v Speaker 2>She opens it up and there is right down the

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<v Speaker 2>bottom don't know if you've opened up before, and has

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<v Speaker 2>a bit strange in food. It's a fist size. It's

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<v Speaker 2>almost like a maze ball where if it's seasoning or

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<v Speaker 2>all the potato, but it's con chilled. But it's massive.

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<v Speaker 2>So I didn't I didn't know she was going to

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<v Speaker 2>sort of contact the company to whomever it may concern.

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<v Speaker 2>I was absolutely sicken and pall grammar here in a

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<v Speaker 2>six year.

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<v Speaker 3>Olds, you've got a bonus flavorball. You should be happy.

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<v Speaker 2>About I was absolutely sicken in the pool to finance

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<v Speaker 2>play the music. So this is from my six year

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<v Speaker 2>old daughter to the Cracker Company, to whoever it may concern.

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<v Speaker 2>Always a great opening. Now I think it's the it's

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<v Speaker 2>the opening. It's the opposite to h I said, good day,

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<v Speaker 2>So good day to whoever it may concern. I was

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<v Speaker 2>absolutely sickening in the poor to find a strange ball

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<v Speaker 2>of unidentical substance at the bottom of my sour cream

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<v Speaker 2>and Chai crackers. I had eaten almost the entire packet.

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<v Speaker 2>Now I'm feeling uneasy after finding this lurk in the bottom.

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<v Speaker 2>Please find attached photos. Look forward to hearing how you

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<v Speaker 2>intend to remedy this, as I normally love all your

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<v Speaker 2>snacks and all flavors. Thank you, Lois O'Connell.

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<v Speaker 3>Getting marked doing that dream forever.

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<v Speaker 2>The masks going on now they email back, so they've

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<v Speaker 2>contacted their their words laboratory, like there's in my mind

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<v Speaker 2>there's a sea through window, you know, like complaints to

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<v Speaker 2>turn the headphones off. The bloody boffins in there didn't

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<v Speaker 2>make it to NASA at the unnamed Cracker company. What

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<v Speaker 2>sour creep and crackers? They replied, they've chatted with the

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<v Speaker 2>geniuses and the laboratory and they think it's just a

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<v Speaker 2>load of season. It must have stuck in the hopper

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<v Speaker 2>and erroneously there would erroneously meant into what it's all

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<v Speaker 2>just packet of crackers.

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<v Speaker 3>Well, I hope someone gets fired for that in frey boxes, Paty,

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<v Speaker 3>you love this.

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<v Speaker 2>They've asked for her contact eater so they can sent

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<v Speaker 2>some complimentary crackers that's perfectly handled. Patty, you must have

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<v Speaker 2>done this. She must have contacted company either emailing them,

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<v Speaker 2>writing or.

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<v Speaker 4>Phone numerous times.

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<v Speaker 2>Don't name them, please, no, I won't. There before there's

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<v Speaker 2>a certain.

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<v Speaker 4>Chocolate biscuit that is a family favorite that is just no,

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<v Speaker 4>like it's just got smaller and smaller over the years,

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<v Speaker 4>like it used to be lovely and fat with lots.

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<v Speaker 2>Of come of it. They're not in business anymore anymore.

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<v Speaker 2>They're sleeping with the.

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<v Speaker 4>Chocolates right to them and say, what's happened to our

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<v Speaker 4>family favorite? And they did send a couple of packets,

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<v Speaker 4>but it's still.

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<v Speaker 2>Not thousand dollars notes. Yeah, Jackie, what have you done this?

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<v Speaker 3>I had a veny machine steal made two dollar coin and.

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<v Speaker 2>I get out of it. Come on, you know a

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<v Speaker 2>kid who's bought out of a Mitra and a math lesson.

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<v Speaker 2>I get not as an adult.

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<v Speaker 3>It was some time ago when two dollars would still

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<v Speaker 3>buy you a chocolate bar any machine, but I was

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<v Speaker 3>out of school. I called the number on the top

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<v Speaker 3>of the veny machine has said that my money has

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<v Speaker 3>been stolen.

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<v Speaker 2>Guess what they do.

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<v Speaker 3>They send out in an envelope a piece of cardboard

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<v Speaker 3>that perfectly fits the envelope and has a perfectly cut

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<v Speaker 3>circle for a two dollar coin to sit in the middle.

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<v Speaker 3>We've got to be you get your two dollars back.

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<v Speaker 2>Now, Producer Kaylin, I didn't realize I Producer Kaytor has

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<v Speaker 2>got form on this, right, sheese at the moment? Then,

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<v Speaker 2>is this right that I've heard this right? You're not paying.

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<v Speaker 2>You've got a year and a half free with your moment.

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<v Speaker 5>Actually longer. I think it might be two years. I

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<v Speaker 5>got a oney six hundred and twenty eight dollars credit

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<v Speaker 5>for a telecommunications company.

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<v Speaker 4>Wow.

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<v Speaker 3>Now, my understanding is that the problem with your phone

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<v Speaker 3>wasn't actually to do with the company. It was to

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<v Speaker 3>do with your charger.

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<v Speaker 5>It wasn't my charger. I had downloaded a corrupted file

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<v Speaker 5>to my phone, which was through an app, and.

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<v Speaker 6>It happened on Current Affairs downloading on the russianage told

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<v Speaker 6>me to download it then from Amazon click were you

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<v Speaker 6>in download?

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<v Speaker 2>You not download a corrupted file?

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<v Speaker 5>No, I just downloaded an app and it corrupted in

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<v Speaker 5>the download on.

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<v Speaker 2>Some sort of soundra bullock thing only fans.

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<v Speaker 5>It was like an ESPN tipping app.

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<v Speaker 2>Oh, Queenslanders out of Queens spa tipping app.

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<v Speaker 3>So because you downloaded malware, you think the telecommunications company

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<v Speaker 3>should pay your bill for two years?

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<v Speaker 5>No, So what happened was I wanted to get a phone,

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<v Speaker 5>obviously during the time in which they needed to take

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<v Speaker 5>the phone to figure out what was wrong, and they

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<v Speaker 5>couldn't offer me that. And as a producer of a

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<v Speaker 5>brilliant radio.

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<v Speaker 2>Show, well, I'm sorry, Spielberg or de Niro or zac

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<v Speaker 2>Efron could be calling, and how am I meant to

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<v Speaker 2>take their calls? For Christian O'Connell, I love it.

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<v Speaker 5>The option was for me to be without my phone

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<v Speaker 5>for fourteen days.

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<v Speaker 2>And that was not crazy. It's just a courtesy car

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<v Speaker 2>when you were current to be repaired, exactly.

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<v Speaker 5>And so because they couldn't offer me.

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<v Speaker 2>That what do you get the manager's phone of yours?

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<v Speaker 5>I actually called a thing called the t io, which

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<v Speaker 5>is the telecommunication on Budsman, and he tell them you case.

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<v Speaker 5>You tell them your case, and they kind of say, yep,

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<v Speaker 5>you have a right to do this. And I had

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<v Speaker 5>a rite because they didn't offer me a substantial read

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<v Speaker 5>like a substantial given.

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<v Speaker 3>The languages around this story, it means you've spoken to

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<v Speaker 3>somebody's complaint language.

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<v Speaker 5>And so because of that, they had no option but

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<v Speaker 5>to do whatever I say.

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<v Speaker 7>And so.

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<v Speaker 2>Give your trousers.

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<v Speaker 5>So what I said, I need a brand new and

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<v Speaker 5>so they gave me a.

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<v Speaker 2>Brand So they gave you a complimentary phone. In the meantime,

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<v Speaker 2>yours was prepared.

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<v Speaker 5>No, no, no, they just gave me a brand new replace.

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<v Speaker 2>You got a brand new phone out of this? What up?

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<v Speaker 5>Great brand new phone? And I all so got this

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<v Speaker 5>isn hundred dollars in Yeah, because it took so long,

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<v Speaker 5>like I had to go back and forth to like

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<v Speaker 5>these other places to kind of get information about what

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<v Speaker 5>was wrong with it so that I didn't have to

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<v Speaker 5>send it away and that took like five days. So yeah,

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<v Speaker 5>essentially they had to pay for all of.

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<v Speaker 3>That now they have to do whatever you said.

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<v Speaker 2>Eever you say I love this, I want you to

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<v Speaker 2>go shout on my body. I'm terrible at doing this though.

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<v Speaker 2>All right, So, have you ever complained to a company,

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<v Speaker 2>whether it's an email written to them, called them and

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<v Speaker 2>do us a favor? Please today? Right when you call

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<v Speaker 2>in the show stories, don't name the company. If you

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<v Speaker 2>love the show and you want to hear it. Ever again,

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<v Speaker 2>don't name the company.

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<v Speaker 1>But Christian Connell show podcast.

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<v Speaker 2>Asking you have you ever complained to a company? Chris

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<v Speaker 2>oh Os bought a packet of chocolate covered snackies. They

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<v Speaker 2>were not supposed to have nuts in them, but there

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<v Speaker 2>was a sneaky chocolate coated peanut in there. Contact to

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<v Speaker 2>the company. They sent me a twenty dollars coals voucher.

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<v Speaker 2>Not bad, not bad, Chris. I also have contact to

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<v Speaker 2>the telecommunication ombardsman known as to to help deal with

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<v Speaker 2>one of those great phone companies. I'd moved house to

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<v Speaker 2>location they didn't have coverage for and I was trying

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<v Speaker 2>to obviously cancel my contract because I couldn't use the phone.

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<v Speaker 2>They wanted a ridiculous amount of money to exit the contract.

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<v Speaker 2>And it's like a divorce that it's probably easy to

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<v Speaker 2>get divorced to break up with your gym or a

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<v Speaker 2>phone company. After talking we're the Ombardsman. Not only did

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<v Speaker 2>they have to cancel my contract for free, but had

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<v Speaker 2>to a fund two months payment as that's what I've

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<v Speaker 2>paid in time to the talk to try and sort

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<v Speaker 2>it out.

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<v Speaker 3>That reminds you of the time I tried to get

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<v Speaker 3>out of my internet contract. Is when I moved house.

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<v Speaker 3>I set up the all the motive and stuff and

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<v Speaker 3>it didn't work. And I'm on the phone with the

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<v Speaker 3>company for hours and they're trying to get to work.

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<v Speaker 3>It's not working. I said, I think we just have

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<v Speaker 3>to quit it here. They said, no, before we can

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<v Speaker 3>give you a refund, you have to go and take

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<v Speaker 3>your modem to your neighbor's house and see if it works.

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<v Speaker 2>You've got to be killing that's ridiculous.

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<v Speaker 5>That.

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<v Speaker 3>Oh my god, Ah.

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<v Speaker 2>I bet you've been to an ombuds in a couple

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<v Speaker 2>of times, Pats.

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<v Speaker 4>Yeah, I went to the telecommunication on the Ombardsman. When

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<v Speaker 4>we were working from home, I had drastic trouble with

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<v Speaker 4>our internet.

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<v Speaker 2>We still were Drastic is another language you're using complain

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<v Speaker 2>emails and phone calls, isn't.

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<v Speaker 3>It didn't the radio station end up buying you and

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<v Speaker 3>you like antenna or something to get better And.

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<v Speaker 4>No, there was talk of doing that because we weren't

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<v Speaker 4>yet on broadband out where we were where a bit

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<v Speaker 4>and it was a nightmare.

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<v Speaker 5>We were one of.

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<v Speaker 4>The NBA on me not broadband.

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<v Speaker 2>Brought bet a frangle MODI.

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<v Speaker 4>Anyway, just trying to talk to a human to get

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<v Speaker 4>it fixed was utterly impossible, and I had no other

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<v Speaker 4>option but to go to the ombitsman and they sorted it.

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<v Speaker 2>You leave me with no that's it. That's another thing.

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<v Speaker 2>I've said that before. Well you didn't mean no option.

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<v Speaker 2>That's it. My hands are tied.

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<v Speaker 3>Just quickly had a great call from Brendan who had

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<v Speaker 3>to go to work. But he complained to her it's

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<v Speaker 3>a company who delivered the wrong pizzas and they said,

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<v Speaker 3>no worries, we'll put it in the system. Next time

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<v Speaker 3>you order, you get two free pizzas. It never turned off.

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<v Speaker 3>Every time you ordered pizzas from there, they went, it

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<v Speaker 3>looks like you got two free pizzas on the system.

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<v Speaker 2>That guy's living the dream. Wow, this good morning, this

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<v Speaker 2>good morning.

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<v Speaker 8>This is about ten plus years ago we bought work.

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<v Speaker 8>We order mixed box of chocolates and it was very

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<v Speaker 8>heavy on the not the chocolates and not very heavy

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<v Speaker 8>on the knife of chocolates. So everybody watched.

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<v Speaker 2>All right, I'm with you now.

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<v Speaker 8>The ratios, Yes, ratios were very wrong, but it's.

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<v Speaker 3>Not really complaint worthy. I think it's just like they

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<v Speaker 3>just like shuffle them in the bag.

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<v Speaker 2>Yeah.

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<v Speaker 8>Yeah, we weren't happy and they we complained and they

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<v Speaker 8>sent us a five dollars out.

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<v Speaker 9>You split that amongst the company work times complain choco

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<v Speaker 9>on bodsman.

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<v Speaker 2>All right, let's thank you very much and com have

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<v Speaker 2>a good day. Let's go to Terse. Come on in Teres,

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<v Speaker 2>Oh Christian, good morning.

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<v Speaker 7>How are you all this morning?

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<v Speaker 2>Oh? Terse? Were good? Who do you complain to? Teres? Okay?

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<v Speaker 7>So it was a customer of mine. I worked in

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<v Speaker 7>a well known department store in Melbourne, Ladies Fashion in

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<v Speaker 7>the Imported and Australian designer section, and the customer had

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<v Speaker 7>I had sold a suit to her for her son's wedding,

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<v Speaker 7>which I might add cost five thousand dollars. A couple

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<v Speaker 7>of weeks later, I saw her come through the elevator

0:11:42.600 --> 0:11:45.319
<v Speaker 7>door with the bag in her hand. I thought, this

0:11:45.360 --> 0:11:48.920
<v Speaker 7>is unusual. I had been serving her for quite some time.

0:11:49.559 --> 0:11:51.080
<v Speaker 7>So I own up to her and I said, how

0:11:51.120 --> 0:11:54.160
<v Speaker 7>are you. Is everything okay? She said, well, actually no,

0:11:54.800 --> 0:11:57.680
<v Speaker 7>I didn't wear the suits to my son's wedding. I said,

0:11:58.080 --> 0:11:59.120
<v Speaker 7>why what happened?

0:11:59.600 --> 0:12:00.240
<v Speaker 1>She's sad.

0:12:00.559 --> 0:12:02.560
<v Speaker 7>It has a very peculiar smell.

0:12:03.120 --> 0:12:03.920
<v Speaker 1>I said, really.

0:12:04.400 --> 0:12:06.560
<v Speaker 7>She says, yes, you can't smell it here, but as

0:12:06.600 --> 0:12:08.160
<v Speaker 7>soon as you put it on, you can smell it.

0:12:08.480 --> 0:12:10.120
<v Speaker 7>I said, look, I'll get it, thought it for you.

0:12:10.240 --> 0:12:13.160
<v Speaker 7>I will send it to quality control. There is such

0:12:13.200 --> 0:12:17.160
<v Speaker 7>a thing, and see what they come back with. Sure enough,

0:12:17.320 --> 0:12:20.360
<v Speaker 7>get ready for it. A week later they contact me

0:12:20.400 --> 0:12:24.200
<v Speaker 7>and they said, you'll never guess what the peculiar smell is.

0:12:24.520 --> 0:12:26.400
<v Speaker 7>The suit has been embalmed.

0:12:27.800 --> 0:12:30.160
<v Speaker 4>Oh god, that put it on a body just.

0:12:30.280 --> 0:12:39.120
<v Speaker 7>The front door. Someone had purchased the suits, buried their

0:12:39.160 --> 0:12:42.160
<v Speaker 7>loved one in the suit, and then returned the suit

0:12:42.280 --> 0:12:43.360
<v Speaker 7>and got their money back.

0:12:43.520 --> 0:12:46.720
<v Speaker 1>Oh my god, Oh my god.

0:12:47.480 --> 0:12:49.320
<v Speaker 3>I didn't even know. I thought you the suit went

0:12:49.360 --> 0:12:50.320
<v Speaker 3>in the ground with the person.

0:12:50.320 --> 0:12:51.080
<v Speaker 2>I didn't me too.

0:12:51.440 --> 0:12:55.439
<v Speaker 4>If there was five grands with jack ta.

0:12:59.400 --> 0:12:59.600
<v Speaker 2>Yeah.

0:13:02.640 --> 0:13:05.559
<v Speaker 4>See this is why you wash everything after you buy it.

0:13:06.080 --> 0:13:07.760
<v Speaker 3>Because you never know where it's been.

0:13:08.080 --> 0:13:09.800
<v Speaker 2>Fluid, never know.

0:13:13.480 --> 0:13:13.800
<v Speaker 9>True.

0:13:14.200 --> 0:13:15.360
<v Speaker 2>Do you know what? I want to start a weekly

0:13:15.360 --> 0:13:19.959
<v Speaker 2>feature called shut the front Door, Shut guys, Shut the

0:13:20.040 --> 0:13:20.720
<v Speaker 2>front door.

0:13:21.480 --> 0:13:27.120
<v Speaker 7>The door one of my all time favorite stories, which

0:13:27.200 --> 0:13:29.400
<v Speaker 7>I could tell you the exact details, but we can't

0:13:29.400 --> 0:13:32.920
<v Speaker 7>because you're on radio. But far out Shut the front Door, it's.

0:13:33.640 --> 0:13:35.160
<v Speaker 2>You've got to listen before you go. I'll give you

0:13:35.200 --> 0:13:37.600
<v Speaker 2>my email address. I want all the details in this story.

0:13:37.600 --> 0:13:40.240
<v Speaker 2>But listen. We loved your story so much, weak and

0:13:40.440 --> 0:13:46.240
<v Speaker 2>instantly make you a corner of the week. Shut the

0:13:46.320 --> 0:13:49.400
<v Speaker 2>front Door, open it again. It's us giving you one

0:13:49.440 --> 0:13:50.960
<v Speaker 2>thousand dollars toise.

0:13:52.120 --> 0:13:55.280
<v Speaker 7>Christian. Let me cry that the thank you.

0:13:55.679 --> 0:13:58.800
<v Speaker 2>Oh thank you, you made us laugh and insane story.

0:13:58.880 --> 0:14:01.680
<v Speaker 2>We get so many crazies sorries, but the embalming suit,

0:14:01.679 --> 0:14:04.080
<v Speaker 2>the embalmed suit is one of the all time greats.

0:14:04.840 --> 0:14:08.280
<v Speaker 7>Yees unbelievable. So I will like all ignite at some

0:14:08.400 --> 0:14:11.160
<v Speaker 7>point and tell you that hear the details.

0:14:12.000 --> 0:14:14.720
<v Speaker 2>That sounds like a great Tori. Thank you so much

0:14:14.760 --> 0:14:17.680
<v Speaker 2>to give us a nan. You're a great storyteller.

0:14:18.440 --> 0:14:20.640
<v Speaker 1>Christian know Connells Show Podcast