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Speaker 1: The Christian O'Connell show podcast.

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Speaker 2: Have you ever written or chord? A company found out

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Speaker 2: yesterday my daughter. Let's just leave a side that the

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Speaker 2: fact that this she sent a letter to a company,

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Speaker 2: emailed them during her school day yesterday during a maths lesson.

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Speaker 2: But anyway, it's doing worth ginnings that one. The grammar's

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Speaker 2: very good in this email. Okay, come with just meet

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Speaker 2: their daughter. So she was over the weekend. She was

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Speaker 2: tucking into a packet of owning the brand name even

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Speaker 2: though they dealt with very well, uh sour cream and

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Speaker 2: chai flavored crackers widely available at Cole's and woolwas okay.

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Speaker 2: She opens it up and there is right down the

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Speaker 2: bottom don't know if you've opened up before, and has

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Speaker 2: a bit strange in food. It's a fist size. It's

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Speaker 2: almost like a maze ball where if it's seasoning or

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Speaker 2: all the potato, but it's con chilled. But it's massive.

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Speaker 2: So I didn't I didn't know she was going to

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Speaker 2: sort of contact the company to whomever it may concern.

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Speaker 2: I was absolutely sicken and pall grammar here in a

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Speaker 2: six year.

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Speaker 3: Olds, you've got a bonus flavorball. You should be happy.

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Speaker 2: About I was absolutely sicken in the pool to finance

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Speaker 2: play the music. So this is from my six year

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Speaker 2: old daughter to the Cracker Company, to whoever it may concern.

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Speaker 2: Always a great opening. Now I think it's the it's

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Speaker 2: the opening. It's the opposite to h I said, good day,

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Speaker 2: So good day to whoever it may concern. I was

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Speaker 2: absolutely sickening in the poor to find a strange ball

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Speaker 2: of unidentical substance at the bottom of my sour cream

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Speaker 2: and Chai crackers. I had eaten almost the entire packet.

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Speaker 2: Now I'm feeling uneasy after finding this lurk in the bottom.

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Speaker 2: Please find attached photos. Look forward to hearing how you

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Speaker 2: intend to remedy this, as I normally love all your

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Speaker 2: snacks and all flavors. Thank you, Lois O'Connell.

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Speaker 3: Getting marked doing that dream forever.

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Speaker 2: The masks going on now they email back, so they've

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Speaker 2: contacted their their words laboratory, like there's in my mind

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Speaker 2: there's a sea through window, you know, like complaints to

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Speaker 2: turn the headphones off. The bloody boffins in there didn't

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Speaker 2: make it to NASA at the unnamed Cracker company. What

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Speaker 2: sour creep and crackers? They replied, they've chatted with the

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Speaker 2: geniuses and the laboratory and they think it's just a

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Speaker 2: load of season. It must have stuck in the hopper

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Speaker 2: and erroneously there would erroneously meant into what it's all

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Speaker 2: just packet of crackers.

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Speaker 3: Well, I hope someone gets fired for that in frey boxes, Paty,

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Speaker 3: you love this.

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Speaker 2: They've asked for her contact eater so they can sent

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Speaker 2: some complimentary crackers that's perfectly handled. Patty, you must have

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Speaker 2: done this. She must have contacted company either emailing them,

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Speaker 2: writing or.

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Speaker 4: Phone numerous times.

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Speaker 2: Don't name them, please, no, I won't. There before there's

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Speaker 2: a certain.

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Speaker 4: Chocolate biscuit that is a family favorite that is just no,

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Speaker 4: like it's just got smaller and smaller over the years,

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Speaker 4: like it used to be lovely and fat with lots.

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Speaker 2: Of come of it. They're not in business anymore anymore.

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Speaker 2: They're sleeping with the.

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Speaker 4: Chocolates right to them and say, what's happened to our

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Speaker 4: family favorite? And they did send a couple of packets,

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Speaker 4: but it's still.

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Speaker 2: Not thousand dollars notes. Yeah, Jackie, what have you done this?

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Speaker 3: I had a veny machine steal made two dollar coin and.

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Speaker 2: I get out of it. Come on, you know a

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Speaker 2: kid who's bought out of a Mitra and a math lesson.

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Speaker 2: I get not as an adult.

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Speaker 3: It was some time ago when two dollars would still

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Speaker 3: buy you a chocolate bar any machine, but I was

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Speaker 3: out of school. I called the number on the top

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Speaker 3: of the veny machine has said that my money has

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Speaker 3: been stolen.

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Speaker 2: Guess what they do.

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Speaker 3: They send out in an envelope a piece of cardboard

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Speaker 3: that perfectly fits the envelope and has a perfectly cut

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Speaker 3: circle for a two dollar coin to sit in the middle.

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Speaker 3: We've got to be you get your two dollars back.

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Speaker 2: Now, Producer Kaylin, I didn't realize I Producer Kaytor has

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Speaker 2: got form on this, right, sheese at the moment? Then,

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Speaker 2: is this right that I've heard this right? You're not paying.

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Speaker 2: You've got a year and a half free with your moment.

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Speaker 5: Actually longer. I think it might be two years. I

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Speaker 5: got a oney six hundred and twenty eight dollars credit

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Speaker 5: for a telecommunications company.

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Speaker 4: Wow.

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Speaker 3: Now, my understanding is that the problem with your phone

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Speaker 3: wasn't actually to do with the company. It was to

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Speaker 3: do with your charger.

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Speaker 5: It wasn't my charger. I had downloaded a corrupted file

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Speaker 5: to my phone, which was through an app, and.

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Speaker 6: It happened on Current Affairs downloading on the russianage told

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Speaker 6: me to download it then from Amazon click were you

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Speaker 6: in download?

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Speaker 2: You not download a corrupted file?

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Speaker 5: No, I just downloaded an app and it corrupted in

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Speaker 5: the download on.

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Speaker 2: Some sort of soundra bullock thing only fans.

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Speaker 5: It was like an ESPN tipping app.

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Speaker 2: Oh, Queenslanders out of Queens spa tipping app.

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Speaker 3: So because you downloaded malware, you think the telecommunications company

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Speaker 3: should pay your bill for two years?

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Speaker 5: No, So what happened was I wanted to get a phone,

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Speaker 5: obviously during the time in which they needed to take

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Speaker 5: the phone to figure out what was wrong, and they

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Speaker 5: couldn't offer me that. And as a producer of a

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Speaker 5: brilliant radio.

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Speaker 2: Show, well, I'm sorry, Spielberg or de Niro or zac

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Speaker 2: Efron could be calling, and how am I meant to

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Speaker 2: take their calls? For Christian O'Connell, I love it.

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Speaker 5: The option was for me to be without my phone

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Speaker 5: for fourteen days.

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Speaker 2: And that was not crazy. It's just a courtesy car

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Speaker 2: when you were current to be repaired, exactly.

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Speaker 5: And so because they couldn't offer me.

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Speaker 2: That what do you get the manager's phone of yours?

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Speaker 5: I actually called a thing called the t io, which

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Speaker 5: is the telecommunication on Budsman, and he tell them you case.

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Speaker 5: You tell them your case, and they kind of say, yep,

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Speaker 5: you have a right to do this. And I had

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Speaker 5: a rite because they didn't offer me a substantial read

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Speaker 5: like a substantial given.

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Speaker 3: The languages around this story, it means you've spoken to

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Speaker 3: somebody's complaint language.

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Speaker 5: And so because of that, they had no option but

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Speaker 5: to do whatever I say.

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Speaker 7: And so.

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Speaker 2: Give your trousers.

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Speaker 5: So what I said, I need a brand new and

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Speaker 5: so they gave me a.

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Speaker 2: Brand So they gave you a complimentary phone. In the meantime,

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Speaker 2: yours was prepared.

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Speaker 5: No, no, no, they just gave me a brand new replace.

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Speaker 2: You got a brand new phone out of this? What up?

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Speaker 5: Great brand new phone? And I all so got this

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Speaker 5: isn hundred dollars in Yeah, because it took so long,

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Speaker 5: like I had to go back and forth to like

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Speaker 5: these other places to kind of get information about what

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Speaker 5: was wrong with it so that I didn't have to

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Speaker 5: send it away and that took like five days. So yeah,

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Speaker 5: essentially they had to pay for all of.

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Speaker 3: That now they have to do whatever you said.

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Speaker 2: Eever you say I love this, I want you to

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Speaker 2: go shout on my body. I'm terrible at doing this though.

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Speaker 2: All right, So, have you ever complained to a company,

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Speaker 2: whether it's an email written to them, called them and

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Speaker 2: do us a favor? Please today? Right when you call

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Speaker 2: in the show stories, don't name the company. If you

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Speaker 2: love the show and you want to hear it. Ever again,

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Speaker 2: don't name the company.

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Speaker 1: But Christian Connell show podcast.

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Speaker 2: Asking you have you ever complained to a company? Chris

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Speaker 2: oh Os bought a packet of chocolate covered snackies. They

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Speaker 2: were not supposed to have nuts in them, but there

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Speaker 2: was a sneaky chocolate coated peanut in there. Contact to

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Speaker 2: the company. They sent me a twenty dollars coals voucher.

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Speaker 2: Not bad, not bad, Chris. I also have contact to

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Speaker 2: the telecommunication ombardsman known as to to help deal with

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Speaker 2: one of those great phone companies. I'd moved house to

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Speaker 2: location they didn't have coverage for and I was trying

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Speaker 2: to obviously cancel my contract because I couldn't use the phone.

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Speaker 2: They wanted a ridiculous amount of money to exit the contract.

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Speaker 2: And it's like a divorce that it's probably easy to

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Speaker 2: get divorced to break up with your gym or a

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Speaker 2: phone company. After talking we're the Ombardsman. Not only did

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Speaker 2: they have to cancel my contract for free, but had

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Speaker 2: to a fund two months payment as that's what I've

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Speaker 2: paid in time to the talk to try and sort

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Speaker 2: it out.

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Speaker 3: That reminds you of the time I tried to get

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Speaker 3: out of my internet contract. Is when I moved house.

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Speaker 3: I set up the all the motive and stuff and

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Speaker 3: it didn't work. And I'm on the phone with the

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Speaker 3: company for hours and they're trying to get to work.

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Speaker 3: It's not working. I said, I think we just have

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Speaker 3: to quit it here. They said, no, before we can

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Speaker 3: give you a refund, you have to go and take

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Speaker 3: your modem to your neighbor's house and see if it works.

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Speaker 2: You've got to be killing that's ridiculous.

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Speaker 5: That.

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Speaker 3: Oh my god, Ah.

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Speaker 2: I bet you've been to an ombuds in a couple

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Speaker 2: of times, Pats.

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Speaker 4: Yeah, I went to the telecommunication on the Ombardsman. When

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Speaker 4: we were working from home, I had drastic trouble with

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Speaker 4: our internet.

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Speaker 2: We still were Drastic is another language you're using complain

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Speaker 2: emails and phone calls, isn't.

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Speaker 3: It didn't the radio station end up buying you and

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Speaker 3: you like antenna or something to get better And.

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Speaker 4: No, there was talk of doing that because we weren't

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Speaker 4: yet on broadband out where we were where a bit

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Speaker 4: and it was a nightmare.

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Speaker 5: We were one of.

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Speaker 4: The NBA on me not broadband.

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Speaker 2: Brought bet a frangle MODI.

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Speaker 4: Anyway, just trying to talk to a human to get

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Speaker 4: it fixed was utterly impossible, and I had no other

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Speaker 4: option but to go to the ombitsman and they sorted it.

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Speaker 2: You leave me with no that's it. That's another thing.

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Speaker 2: I've said that before. Well you didn't mean no option.

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Speaker 2: That's it. My hands are tied.

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Speaker 3: Just quickly had a great call from Brendan who had

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Speaker 3: to go to work. But he complained to her it's

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Speaker 3: a company who delivered the wrong pizzas and they said,

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Speaker 3: no worries, we'll put it in the system. Next time

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Speaker 3: you order, you get two free pizzas. It never turned off.

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Speaker 3: Every time you ordered pizzas from there, they went, it

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Speaker 3: looks like you got two free pizzas on the system.

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Speaker 2: That guy's living the dream. Wow, this good morning, this

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Speaker 2: good morning.

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Speaker 8: This is about ten plus years ago we bought work.

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Speaker 8: We order mixed box of chocolates and it was very

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Speaker 8: heavy on the not the chocolates and not very heavy

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Speaker 8: on the knife of chocolates. So everybody watched.

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Speaker 2: All right, I'm with you now.

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Speaker 8: The ratios, Yes, ratios were very wrong, but it's.

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Speaker 3: Not really complaint worthy. I think it's just like they

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Speaker 3: just like shuffle them in the bag.

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Speaker 2: Yeah.

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Speaker 8: Yeah, we weren't happy and they we complained and they

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Speaker 8: sent us a five dollars out.

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Speaker 9: You split that amongst the company work times complain choco

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Speaker 9: on bodsman.

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Speaker 2: All right, let's thank you very much and com have

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Speaker 2: a good day. Let's go to Terse. Come on in Teres,

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Speaker 2: Oh Christian, good morning.

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Speaker 7: How are you all this morning?

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Speaker 2: Oh? Terse? Were good? Who do you complain to? Teres? Okay?

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Speaker 7: So it was a customer of mine. I worked in

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Speaker 7: a well known department store in Melbourne, Ladies Fashion in

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Speaker 7: the Imported and Australian designer section, and the customer had

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Speaker 7: I had sold a suit to her for her son's wedding,

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Speaker 7: which I might add cost five thousand dollars. A couple

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Speaker 7: of weeks later, I saw her come through the elevator

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Speaker 7: door with the bag in her hand. I thought, this

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Speaker 7: is unusual. I had been serving her for quite some time.

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Speaker 7: So I own up to her and I said, how

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Speaker 7: are you. Is everything okay? She said, well, actually no,

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Speaker 7: I didn't wear the suits to my son's wedding. I said,

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Speaker 7: why what happened?

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Speaker 1: She's sad.

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Speaker 7: It has a very peculiar smell.

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Speaker 1: I said, really.

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Speaker 7: She says, yes, you can't smell it here, but as

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Speaker 7: soon as you put it on, you can smell it.

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Speaker 7: I said, look, I'll get it, thought it for you.

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Speaker 7: I will send it to quality control. There is such

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Speaker 7: a thing, and see what they come back with. Sure enough,

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Speaker 7: get ready for it. A week later they contact me

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Speaker 7: and they said, you'll never guess what the peculiar smell is.

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Speaker 7: The suit has been embalmed.

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Speaker 4: Oh god, that put it on a body just.

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Speaker 7: The front door. Someone had purchased the suits, buried their

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Speaker 7: loved one in the suit, and then returned the suit

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Speaker 7: and got their money back.

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Speaker 1: Oh my god, Oh my god.

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Speaker 3: I didn't even know. I thought you the suit went

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Speaker 3: in the ground with the person.

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Speaker 2: I didn't me too.

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Speaker 4: If there was five grands with jack ta.

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Speaker 2: Yeah.

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Speaker 4: See this is why you wash everything after you buy it.

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Speaker 3: Because you never know where it's been.

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Speaker 2: Fluid, never know.

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Speaker 9: True.

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Speaker 2: Do you know what? I want to start a weekly

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Speaker 2: feature called shut the front Door, Shut guys, Shut the

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Speaker 2: front door.

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Speaker 7: The door one of my all time favorite stories, which

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Speaker 7: I could tell you the exact details, but we can't

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Speaker 7: because you're on radio. But far out Shut the front Door, it's.

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Speaker 2: You've got to listen before you go. I'll give you

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Speaker 2: my email address. I want all the details in this story.

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Speaker 2: But listen. We loved your story so much, weak and

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Speaker 2: instantly make you a corner of the week. Shut the

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Speaker 2: front Door, open it again. It's us giving you one

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Speaker 2: thousand dollars toise.

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Speaker 7: Christian. Let me cry that the thank you.

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Speaker 2: Oh thank you, you made us laugh and insane story.

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Speaker 2: We get so many crazies sorries, but the embalming suit,

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Speaker 2: the embalmed suit is one of the all time greats.

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Speaker 7: Yees unbelievable. So I will like all ignite at some

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Speaker 7: point and tell you that hear the details.

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Speaker 2: That sounds like a great Tori. Thank you so much

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Speaker 2: to give us a nan. You're a great storyteller.

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Speaker 1: Christian know Connells Show Podcast