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Speaker 1: I do want to raise so another issue that is

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Speaker 1: a concern at this point, and don't taxi drivers fear

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Speaker 1: that the industry is on the brink of collapse with

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Speaker 1: a shortage of drivers who are often subject to assaults.

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Speaker 1: Rising fuel costs and competition from ride share companies just

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Speaker 1: part of the problem. Now, Helen Pachos from a blue

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Speaker 1: taxi company, joins me on the line right now to

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Speaker 1: tell us a little bit more. Good morning to you.

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Speaker 2: Helen, Good morning, Katie.

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Speaker 1: Helen. Tell me a little bit more about some of

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Speaker 1: the issues that your company and taxi drivers are dealing

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Speaker 1: with at the moment.

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Speaker 2: The eternal issue of crime is always on the agenda, Coatie,

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Speaker 2: but we've got some other issues as well. And I

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Speaker 2: mean to put it bluntly, this argument of we have

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Speaker 2: we have as everybody knows, like really consume the cost

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Speaker 2: of fuel. Yeah, we don't to go into that. Everybody

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Speaker 2: knows the fuel's going up, and somebody's got a paper

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Speaker 2: and at the moment the industry is being absorbing it.

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Speaker 2: We did get a seven point nine percent, which was

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Speaker 2: just swallowed up as soon as that was granted when

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Speaker 2: the excise is lifted, So the petel has gone up again,

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Speaker 2: and so we're back to square one with the fuel.

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Speaker 2: You know, we're absorbing the cost. It's an uneven playing field.

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Speaker 2: I mean, the fact of the matter is that, yes,

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Speaker 2: you know it was put to me in a previous interview.

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Speaker 2: So why should you guys get the fifteen the one

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Speaker 2: five percent increase when you may be a bit more

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Speaker 2: expensive than road chair And my response to that cave

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Speaker 2: is quite blunt the differences. The differences are that you

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Speaker 2: may get a cheap fare with a ride chair, but

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Speaker 2: you also will it's unregulated and you're so would be

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Speaker 2: slogged at peak times, whereas with the taxi industry, and

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Speaker 2: we're only talking if we talk about fifteen percent on

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Speaker 2: a thirty five dollars fare, we're only talking three three

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Speaker 2: three to four dollars three fifty, all right, So what

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Speaker 2: I'm saying is that for three we're squabbling over three

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Speaker 2: fifty for the consumer, the passenger to pay. But when

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Speaker 2: you give the options to the consumer, and we've spoken

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Speaker 2: that links to our passengers. That's that's the difference between

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Speaker 2: the industry becoming competitive again and the driver is making

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Speaker 2: a different income, not absorbing all the costs. And we're

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Speaker 2: talking about a regulated interest industry. We're not talking about

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Speaker 2: deregulating the taxi industry because the industry needs to be regulated.

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Speaker 2: It evolved for a reason. You're getting a safe journey.

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Speaker 2: You're getting CCTV cameras in the You're getting a GPS

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Speaker 2: monitoring system, leading edge technology that's monitoring the car, the driver,

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Speaker 2: everything that happens in the car is monitored twenty four seven.

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Speaker 2: A safe, comfortable journey. You're getting a person on the

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Speaker 2: other line that's listening to you. You don't get any

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Speaker 2: of that with alternatives. And for the government to the

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Speaker 2: government regulates the fairs, and for the government to flatly

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Speaker 2: refuse to listen and to and to up the fair,

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Speaker 2: the fair or the ship the neeted fair for the

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Speaker 2: for the driver, that to us is unfair. It is

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Speaker 2: makes it into competitive because then we're not being able

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Speaker 2: to compete, and it gives consumers a choice. Let them

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Speaker 2: decide whether they want to pay the three dollars extral

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Speaker 2: and have a taxi industry. Let them make the decision.

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Speaker 2: Let the vulnerable. Is it fair now that all these

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Speaker 2: people are being stranded and not having a third Is

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Speaker 2: that that's the alternity?

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Speaker 1: Helen has it reached a tipping point for the industry

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Speaker 1: right now. I mean, you touched on the fact that

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Speaker 1: crime is a you know, it's an issue that you've

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Speaker 1: been dealing with for such a long period of time,

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Speaker 1: and obviously touching on those fuel prices, and you know,

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Speaker 1: then you know plenty of other factors at play. Has

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Speaker 1: it reached a tipping point for the industry.

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Speaker 2: We're at the crossroads of the industry collapsing. And the

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Speaker 2: crunch is that a forum was set up to discuss

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Speaker 2: a review that was conducted prior COVID, which were completely

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Speaker 2: different issues, as anyone could tell you, You're coming out of

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Speaker 2: the pandemic and things are very very different for businesses,

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Speaker 2: and to be having a forum to implement recommendations from

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Speaker 2: that review, and then being told at the forum that

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Speaker 2: the current issues we're trying to raise, that's not the

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Speaker 2: purpose of the forum. That's not where we raise these issues.

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Speaker 2: You know, you say the word shafted, shafted a few

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Speaker 2: minutes ago, and I'm thinking that's exactly what's happening here.

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Speaker 2: Yea industry is not getting a voice to say, look

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Speaker 2: and the vehicle aged they've reached nine years and you

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Speaker 2: know that's this predetermined right age. Limma manufacturers are increasing

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Speaker 2: their warranties up to ten years, and I put it

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Speaker 2: out there that where's empirical data to support these age limits.

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Speaker 2: And those vehicles did not get the wear and tear

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Speaker 2: for three years while they were passed during the pandemic.

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Speaker 2: And we have like a third of the fleet packed

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Speaker 2: up because they've reached their nine years, but they haven't

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Speaker 2: had the wear and tear over the pandemic. Surely an

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Speaker 2: extension of three years to cover that period should have

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Speaker 2: been automatic. We shouldn't be fighting for it and being

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Speaker 2: and being shafted bobbed off about it. There's no acknowledgment

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Speaker 2: to when we sent written submissions. We try to raise

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Speaker 2: them at the fullest. It's not a decision I feel

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Speaker 2: that should be may without consultation with the industry, and

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Speaker 2: it will provide some relief for the industry to recover.

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Speaker 2: And at the end of the day, do we want

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Speaker 2: a taxi industry? It's as simple as that, really.

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Speaker 1: And Helen, what would the impacts be if the industry

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Speaker 1: doesn't survive?

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Speaker 2: Well, do I need to spell it out? I mean

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Speaker 2: already we have no cars. I mean, look at the

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Speaker 2: tees at the airport. The shuttle was put on to

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Speaker 2: to shuttle people to the air from the airport to

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Speaker 2: the hotels. But as a local resident, I'm sure everybody

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Speaker 2: that's listening has had that experience of not being able

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Speaker 2: to catch a cab line they're there. You don't get

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Speaker 2: cabs at night, it's happening during the day. People are

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Speaker 2: left stranded. You can't get cabs because people are leaving

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Speaker 2: the industry. It's not worth their while.

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Speaker 1: Helen, what would those.

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Speaker 2: We're asking for is a fair goal?

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Speaker 1: Yeah, Helen, you're not.

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Speaker 2: Asking you know, we're happy to be competitive, but let

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Speaker 2: us be competitive so we can attract drivers. Yeah, we

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Speaker 2: do the conditions of the driver, which.

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Speaker 1: I think is entirely fair enough. And then the fact

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Speaker 1: that there's been a forum but you're not actually been

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Speaker 1: able to raise the issues that you're most concerned about,

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Speaker 1: to me is astonishing.

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Speaker 2: Helen.

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Speaker 1: What would those with a disability and other concession holders have,

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Speaker 1: you know, what would like what would sort of happen

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Speaker 1: if there wasn't an industry for people like that, because

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Speaker 1: I think that that sometimes gets forgotten as well.

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Speaker 2: Well, we're getting those calls every day. I had a

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Speaker 2: call the other day where a client that my son

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Speaker 2: have just recently been confined to a wheelchair and he's

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Speaker 2: very depressed and we would like to have a stand

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Speaker 2: in booking every day so I can take him somewhere

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Speaker 2: different every day for his mental health. And I said,

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Speaker 2: I'm sorry, I can't take that booking. We're seeing the impact,

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Speaker 2: We are seeing the impact that The problem is nobody

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Speaker 2: else is willing to listen. Yeah, you will pack now.

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Speaker 2: The people are not going out because they're scared they'll

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Speaker 2: be stranded and won't be able to go home.

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Speaker 1: Helen.

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Speaker 2: We've seen We've had enough coverage from vulnerable groups and

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Speaker 2: aged people that are very dependent on our services to

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Speaker 2: get up to the doctors and get up on you

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Speaker 2: and do their shopping and they're confined. You know, We've

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Speaker 2: had calls for mothers saying, but I'll run out of

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Speaker 2: baby mills baby for them. You know, can you come

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Speaker 2: and because up And I say, well, I've only got

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Speaker 2: two cars on them. There's I'll try and prioritize your booking.

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Speaker 2: But the problem is we're getting more and more desperate

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Speaker 2: calls and we just can't cover the work.

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Speaker 1: That must be really difficult for you, Helen. I know

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Speaker 1: that you you know, you've been in the industry for

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Speaker 1: a long time and you're pretty passionate about what you do.

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Speaker 1: I've met you on a few occasions. It must be

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Speaker 1: pretty difficult for you then, you know, and for your

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Speaker 1: company to be to be turning people away. I know

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Speaker 1: it's not it's not what you'd like to be doing.

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Speaker 2: You talk to anyone in the Indus street at the moment,

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Speaker 2: Katie Wolfin, It'll tell you it's one of the most

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Speaker 2: depressing worksplaces.

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Speaker 1: Oh, Helen, the.

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Speaker 2: Issues on a daily basis, Yeah, where we're in this

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Speaker 2: in this mode of apologizing, apologizing, but that the apologies

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Speaker 2: are empty now and the industry's hands are tied. We

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Speaker 2: can't do anything without assistance, without a lot, without the

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Speaker 2: government listening to us.

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Speaker 1: Helen, I do want to ask you briefly as well.

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Speaker 1: You know, can you sort of quantify the driver shortage

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Speaker 1: at the moment? You know, how many drivers are you

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Speaker 1: short or what are you seeing right now when it

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Speaker 1: comes to that driver shortage, Well, we.

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Speaker 2: Have one hundred vehicles or close to one hundred, or

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Speaker 2: but we only have forty drivers. Does that put it

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Speaker 2: in PERI? We stagger, the we stagger, the ships of

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Speaker 2: the day shift, we had no drivers. We occasionally we'll

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Speaker 2: get someone to sale and you'll come in the airport booking,

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Speaker 2: so you've got to stay on and do that. But

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Speaker 2: it's safe to say that we don't have a service

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Speaker 2: at night and during the day. The drivers we do have.

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Speaker 2: We've got twenty taxis on the road during the day,

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Speaker 2: but we stayble it because they can't work twenty four hours.

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Speaker 2: So some of them start quite early and finish early.

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Speaker 2: So at any given time you have out of the

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Speaker 2: twenty cars, you have sort of five start very very early.

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Speaker 2: During the middle of the day, you might get the

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Speaker 2: ten cars and then the other ten cars will log

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Speaker 2: on two three o'clock them work. It's all about ten

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Speaker 2: at night. So at any given time you don't even

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Speaker 2: have those twenty cars on the road, which is what's

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Speaker 2: affecting the driver short the transport shortage. You know you're

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Speaker 2: not getting that service. And it's not the territory and

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Speaker 2: way we don't know people vulnerable and standing in the heat.

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Speaker 2: It's the locals now that are paying your guide. They

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Speaker 2: can't get home from the airport, I go up to

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Speaker 2: the shop. It's how vulnerable it's our aged and that's

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Speaker 2: that's the issue here that we do we want to

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Speaker 2: tax the industry and do we want to give them

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Speaker 2: if they go and other public happy to party. I

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Speaker 2: mean to pay for a regulated industry where they do

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Speaker 2: get that safety and you know.

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Speaker 1: What other people would be happy to Helen. You know,

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Speaker 1: I actually think that the points that you've made.

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Speaker 2: Are you happy to pay a few more dollars? And

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Speaker 2: they go, well, if I'm going to get picked up

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Speaker 2: like I'm strained of now, if I'm going to get

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Speaker 2: some service, you know, and it's about choice, It's about

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Speaker 2: letting the public make that choice. I mean telling me

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Speaker 2: that ride shair will be cheaper than me, and I'm

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Speaker 2: going to be anto competitive. You're not getting a ride

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Speaker 2: share with the industry. You're getting a regulated, safe, secure,

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Speaker 2: a transport service that is there for everyone, not just

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Speaker 2: to select few.

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Speaker 1: Yeah, Helen, I really appreciate your having a chat with

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Speaker 1: me this morning. Can I just if there was one thing,

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Speaker 1: you know, one message that you can get across to

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Speaker 1: the government right now when it comes to the way

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Speaker 1: in which the industry is feeling, what would it be.

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Speaker 2: Get the industries one hundred percent of the industry has

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Speaker 2: a consensus on this, get the industry collectively and sit

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Speaker 2: down and talk to them.

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Speaker 1: Helen, I think it makes a lot of sense to

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Speaker 1: do just that. I really appreciate your having a chat

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Speaker 1: with me this morning, and I'm you know, it's it's

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Speaker 1: actually really sad to hear the situation that you're in.

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Speaker 1: Like I said, I know I've met you on a

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Speaker 1: few occasions. You're really passionate about the business that you run,

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Speaker 1: and I know that you would not like being in

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Speaker 1: a situation at all where people are having to be

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Speaker 1: turned away.

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Speaker 2: That's where we were at.

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Speaker 1: Yeah, Helen, thank you for your time this morning. It

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Speaker 1: is very much appreciated. Thank you.

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Speaker 2: Thank you for the opportunity to voice our

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Speaker 1: Concerns Ayton Anyton