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Speaker 1: Joining me live in the studio right now.

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Speaker 2: Mike Beselink, the executive general manager of Core Operations and

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Speaker 2: Public Utility Lead, Public Utility Group Lead.

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Speaker 1: He's joining me in the studio. Mike, Good morning to you.

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Speaker 3: Good morning Katie, and thanks for having me here.

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Speaker 1: Bloody busy weekend.

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Speaker 4: Certainly has been, and a busy week leading up to

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Speaker 4: the weekend.

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Speaker 1: Yeah, no doubt. Now talk us through how many.

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Speaker 2: Customers are still without power and how many have come

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Speaker 2: back online.

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Speaker 4: So, following the cyclone, we had about nineteen and a

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Speaker 4: half thousand customers off supply. Yesterday, during the day we

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Speaker 4: were able to restore around about two and a half

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Speaker 4: thousand of those and overnight another four and a half hours,

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Speaker 4: so we've got seven thousand back and I just as

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Speaker 4: I left, I do believe we've also got a noona

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Speaker 4: mar feederback on.

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Speaker 3: I can't, but I don't have the numbers associated with that.

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Speaker 1: That's all right, Mike. What's the process today?

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Speaker 4: Well, today, as we know, yesterday we did a lot

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Speaker 4: of work actually going out to see what damage was

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Speaker 4: actually there so that we could work through what we're

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Speaker 4: going to be doing for the restoration. But today we've

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Speaker 4: got priority at the moment in restoring power to schools,

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Speaker 4: comms towers, shopping centers, any vulnerable customers that might be there,

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Speaker 4: and traffic lights. But we've also have got we know

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Speaker 4: that people need to do a lot of travel around

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Speaker 4: the place, and some of the key roads such as

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Speaker 4: College Road in Bearrama, Freshwater Road in Jingly, and nick

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Speaker 4: Ward Drive we're working on sort of making sure that

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Speaker 4: there's power along those as well for lights and other things.

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Speaker 2: All right, so that main sort of infrastructure, I guess,

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Speaker 2: and some of the you know, the the you know,

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Speaker 2: the key infrastructure like schools, et cetera, making sure they're

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Speaker 2: all back up and running hopefully as of today. A

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Speaker 2: lot of people listening this morning, you know, understanding that

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Speaker 2: Power and Water are incredibly busy, and that the crews

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Speaker 2: are out there, but really frustrated that they're not able

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Speaker 2: to get through to Power and Water on the phone

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Speaker 2: line in some cases, not able to see sort of

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Speaker 2: any up to date info on the website, and not

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Speaker 2: able to get a gauge of just how long they

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Speaker 2: might be without power. Mike, what do you say to

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Speaker 2: those people this morning?

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Speaker 4: Look, I understand the frustrations people have. You know, we've

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Speaker 4: got teams who are working with us at the moment

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Speaker 4: who also don't have power back in their houses, and

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Speaker 4: it is something that you know, we do understand and

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Speaker 4: we understand the level of frustration of people. We have

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Speaker 4: a twenty four hour sort of contact at the moment,

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Speaker 4: and if there are problems, as you've just said, we'll

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Speaker 4: be going out to sort of work out what those

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Speaker 4: problems might be, because you know, if people don't have

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Speaker 4: other sort of facilities such as internet or whatever, yes,

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Speaker 4: we know they rely on the phone, and we'll check

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Speaker 4: that out if there's a problem.

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Speaker 2: You know that if you go on the website for

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Speaker 2: a lot of people, they might be going online having

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Speaker 2: a look at their street or what suburb they live in,

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Speaker 2: the status is fault reported and the restoration estimate being assessed.

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Speaker 2: That's sort of across the board, across thousands of different

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Speaker 2: residencies at the moment. I mean, what do you say

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Speaker 2: to people that are jumping online and they're seeing that

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Speaker 2: message and they're going, all right, how long is this

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Speaker 2: potentially going to take?

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Speaker 3: Katie?

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Speaker 4: We would love to be able to give people accurate

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Speaker 4: times at the moment, but you know, the we didn't

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Speaker 4: get Cruis out till yesterday morning it around you know,

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Speaker 4: eight or nine o'clock after the after the winds had

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Speaker 4: died down. They did a fantastic job yesterday going out

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Speaker 4: looking at where things were in order that we could

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Speaker 4: actually start looking at what's required for the fixing up.

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Speaker 4: We will be able to get more accurate times as

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Speaker 4: we actually progress through. And at the moment, I think,

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Speaker 4: you know, we are in a position where I know

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Speaker 4: it's as we're still being assessed and we are going

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Speaker 4: through at the moment working out what do we actually

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Speaker 4: need in different areas and then we can start doing that.

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Speaker 1: So how do you work that out?

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Speaker 2: Because you know there's a lot of suburbs that are

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Speaker 2: now without power, So how do you work out where

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Speaker 2: you're sort of going first?

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Speaker 4: So I mentioned earlier some of the priority areas that

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Speaker 4: we're working through, so we start looking at those as

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Speaker 4: we in an electricity network, the electricity sort of lines

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Speaker 4: can go out a long long way, and you know,

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Speaker 4: in a storm such as we've had with Feena, which

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Speaker 4: has caused damage comparable to cyclone markers, as we've actually

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Speaker 4: been out and had a look, faults can be all

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Speaker 4: the way.

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Speaker 3: Along that line.

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Speaker 4: So it's not like you come to the first fault

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Speaker 4: as we would in normal times and actually say we've

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Speaker 4: fixed it and repaired it. We've got to do and

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Speaker 4: work away along. So what we end up doing is

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Speaker 4: we have a look and we can get to a

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Speaker 4: point on a line that says, okay, we can open

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Speaker 4: up one of the switches here, and we know up

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Speaker 4: to this point it's okay, so we can restore that.

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Speaker 4: What we don't know is then the next piece. We've

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Speaker 4: got to work our way along and do those sorts

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Speaker 4: of things. So when we actually start restoring lines, it

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Speaker 4: doesn't mean that everything along there gets put on all at.

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Speaker 3: The same time.

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Speaker 1: Process.

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Speaker 4: Yeah, so as we do these assessments, we can actually

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Speaker 4: work our way through and say, okay, we think we'll

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Speaker 4: get this part on, this part, on this part on

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Speaker 4: as we go. So that's where it does become a

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Speaker 4: little bit frustrating, different to a normal fault that we

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Speaker 4: gave in normal conditions.

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Speaker 2: A few listeners getting in contact with us, one saying

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Speaker 2: Howard River Park they've been without power. They're being told

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Speaker 2: that there'd been some transformer damage or something had been.

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Speaker 1: Wiped out, and they may not have powerful weeks.

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Speaker 4: I can't give any specifics, Kadie, But I think the

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Speaker 4: key to this, and this is why it's important to

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Speaker 4: understand the assessment of what we need to do in

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Speaker 4: order that we can actually get parts available and crews

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Speaker 4: available and get the work plans together.

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Speaker 3: Because the key bit here we have to do all

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Speaker 3: this safely.

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Speaker 4: And when we have a lot of these situations things,

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Speaker 4: I know, if people get frustrated and why can't we

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Speaker 4: do it a bit quicker, But we do have to

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Speaker 4: push the safety of everybody in doing this well.

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Speaker 2: To be honest, the main concern that we've had people

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Speaker 2: getting in contact about is not so much that the

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Speaker 2: power may take a while to come on, but that

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Speaker 2: they just can't get that communication and they just cannot

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Speaker 2: get that information. Like we've had listeners say that they're

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Speaker 2: frustrated about the difficulty in finding updated information. And as

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Speaker 2: of nine o'clock this morning, obviously some of the Facebook

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Speaker 2: page on power and water not being updated or the

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Speaker 2: outage page for.

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Speaker 1: Over twelve hours.

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Speaker 2: You know, what do you say to those people that

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Speaker 2: they're concerned with what they see is a lack of communication.

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Speaker 4: Look, that's something that we're working on most certainly today.

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Speaker 4: If you go to the outage page. It will actually

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Speaker 4: show areas that we know that there's no power, and

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Speaker 4: we do ask people that if it shows up, that

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Speaker 4: it says it that they've got power and we haven't

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Speaker 4: ring in. Because also people should also be aware that

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Speaker 4: sometimes in electrical sort of storms and damage, individual premises

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Speaker 4: can actually have their own damage that is not assotiated.

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Speaker 4: So you may have it where my neighbor's got power

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Speaker 4: and my other neighbors got power and I haven't. What's happening.

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Speaker 4: You know, there may be some problems within their own premises.

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Speaker 4: There may be some other problems ring in let us know,

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Speaker 4: and as I said, we'll be.

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Speaker 3: Checking the ring in to make sure that we can.

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Speaker 2: Well, yeah, please do, because we've definitely had people saying

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Speaker 2: that they're trying to get in contact with power, water

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Speaker 2: over the phone and are not able to In terms

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Speaker 2: of you know, the priority today, as you've said, you know,

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Speaker 2: it's the schools, it's making sure the traffic lights, all

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Speaker 2: of that kind of infrastructure is seen to first. When

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Speaker 2: are we going to see some of those other I

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Speaker 2: guess you know, thirteenth odd or twelve thousand odd see

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Speaker 2: some of their power restored. Are they still going to

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Speaker 2: get back up and running today.

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Speaker 1: Some of them.

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Speaker 4: As we're working through all of these things, we are

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Speaker 4: actually sort of restoring feeders or parts of feeders as

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Speaker 4: we go. I don't have that in front of me

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Speaker 4: right now, Katie, but I think as we're putting the

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Speaker 4: plan together for the next priority stuff, which we're working

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Speaker 4: on right now, that information also will be starting to

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Speaker 4: put through onto our websites and so that people can

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Speaker 4: see where things are at.

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Speaker 2: I know somebody had been in contact about the Pearl

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Speaker 2: Retirement Village saying that it was coming up as black

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Speaker 2: so back online there they reckon it's only the hospital part,

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Speaker 2: not the actual seniors. Is that something that's been raised

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Speaker 2: with you guys.

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Speaker 4: Again detail, I'm not exactly sure, but certainly again, I

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Speaker 4: think it's important that those things are actually if it's

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Speaker 4: showing as we think you've got power back on, because

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Speaker 4: that area has been energized and it's not on.

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Speaker 2: Let us know, Mike, watch your message for anybody this

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Speaker 2: morning who's you know, who is feeling hot, maybe a

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Speaker 2: bit bothered, wondering when the power is going to get

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Speaker 2: back online, and not able to either get through to

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Speaker 2: you guys, or not able to find the info that

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Speaker 2: they're hoping for. I mean, they'll be listening to you,

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Speaker 2: so at leastee getting it that way. But what's your

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Speaker 2: message to them this morning?

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Speaker 4: Look, I think there's a couple of messages. We are

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Speaker 4: out there doing what we can at the moment to

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Speaker 4: actually do this as quickly as possible. We are trying

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Speaker 4: to do it in a very safe manner because you know,

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Speaker 4: doing these things wrong can be a problem. And just

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Speaker 4: on that if we can make sure that people keep

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Speaker 4: that message out there amongst themselves and all their families.

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Speaker 4: If you see fallen power lines, do not approach fallen

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Speaker 4: power lines. Always treat them as though they were alive.

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Speaker 4: Just to be sure. I understand the frustrations of all

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Speaker 4: of our territorians out there who have not got power,

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Speaker 4: and really appreciate the fact that they have got some

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Speaker 4: patience with us at this day as we're actually working

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Speaker 4: through talk us through.

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Speaker 2: I mean, do you have any idea just how many

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Speaker 2: stuff you've got out there working today on those lines?

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Speaker 4: And so this morning from about early hours of this morning,

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Speaker 4: so we had people working last night till about four

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Speaker 4: o'clock in the morning, and we had those numbers of

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Speaker 4: four and a half thousand restored last night. This morning

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Speaker 4: early hours, we had one hundred and ten people out

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Speaker 4: in the field working or sent out to start doing

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Speaker 4: workout in the field. We've got crews coming up at

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Speaker 4: the moment from Alice Springs and Catherine, so they're on

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Speaker 4: their way. We have made contact with interstate authorities to

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Speaker 4: put people on standby there to in case this has

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Speaker 4: got a big job in front of us. In the

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Speaker 4: sort of support in our emergency operations center that we've got,

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Speaker 4: we have about forty people working through a whole range

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Speaker 4: of things like our planning logistics, all of the things

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Speaker 4: that we actually to go through there, and we have

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Speaker 4: secondary cruise that can that can come in behind that.

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Speaker 4: So we're doing a lot of rostering and making sure

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Speaker 4: that people can work as long, yafly and work through

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Speaker 4: and change people.

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Speaker 2: Around the clock to try and get everybody back online.

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Speaker 2: Few people are messaging someone tam in Howard Springs saying

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Speaker 2: they've been trying to call She's been trying to call

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Speaker 2: Power and Water since they opened at eight am.

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Speaker 1: Keeps receiving that recorded.

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Speaker 2: Message, but can't actually leave a message. She was really lovely,

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Speaker 2: She didn't want to bother you guys, because she knows

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Speaker 2: that you're super busy, but said that they've got devices

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Speaker 2: that they need to sleep obviously medically.

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Speaker 1: And they require powers.

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Speaker 2: So they're just trying to work out if they need

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Speaker 2: to make alternative arrangements. And I guess you know, that

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Speaker 2: sort of feeds into what I was saying earlier, that

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Speaker 2: there's quite a few people getting in contact saying they

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Speaker 2: just can't get through.

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Speaker 4: Yeah, and I think that message has come loud and clear,

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Speaker 4: so we'll be looking through into that one.

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Speaker 3: Thank you.

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Speaker 1: Well, we really appreciate your time this morning.

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Speaker 2: I'll let you go so you can coordinate everybody to

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Speaker 2: get the power back on, and we'll probably catch up

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Speaker 2: with you again. I'm guessing tomorrow on the show more

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Speaker 2: than likely. Thank you, Thank you, Thanks very much,