1 00:00:00,040 --> 00:00:02,800 Speaker 1: We want to ask you for your stories from working 2 00:00:02,800 --> 00:00:06,080 Speaker 1: in hospital. Like to share with you just one of 3 00:00:06,120 --> 00:00:08,799 Speaker 1: the many that has been supplied to us this morning 4 00:00:09,240 --> 00:00:13,280 Speaker 1: from Susie, our producer, who, before being up produced to 5 00:00:13,320 --> 00:00:14,680 Speaker 1: a little bit of a She's actually done a bit 6 00:00:14,680 --> 00:00:16,520 Speaker 1: of hospital work around the world. 7 00:00:17,079 --> 00:00:18,040 Speaker 2: That's quite a resume. 8 00:00:18,800 --> 00:00:23,799 Speaker 1: But this is this is what happened once at at 9 00:00:23,840 --> 00:00:27,200 Speaker 1: the Paddo. We'll say within her first two weeks working 10 00:00:27,200 --> 00:00:29,319 Speaker 1: in hospital, she had to use a soft drink gun 11 00:00:29,360 --> 00:00:31,600 Speaker 1: to spray water on a group of guys from two 12 00:00:31,640 --> 00:00:33,519 Speaker 1: different party buses who were brawling. 13 00:00:34,000 --> 00:00:36,200 Speaker 3: She thought she was in Coyote Ugly. 14 00:00:37,479 --> 00:00:38,560 Speaker 2: The movie, but I can picture. 15 00:00:38,680 --> 00:00:41,840 Speaker 3: I don't think I'm going to do the October festivent one. 16 00:00:42,040 --> 00:00:46,319 Speaker 2: No, we might skip over that. But what else was Oh? 17 00:00:46,400 --> 00:00:48,320 Speaker 2: At the herd you this is lovely? Had a ninety 18 00:00:48,400 --> 00:00:51,120 Speaker 2: year old lady ordered banana split in the glass of wine. Oh, 19 00:00:52,720 --> 00:00:54,840 Speaker 2: I hope she's still alive and living her best life 20 00:00:55,120 --> 00:00:56,440 Speaker 2: with that kind of diet. Probably not. 21 00:00:56,560 --> 00:01:01,080 Speaker 1: Susie at the Oxford working a very quiet night. There 22 00:01:01,160 --> 00:01:04,120 Speaker 1: was just Susie, a bartender and two chefs. A party 23 00:01:04,160 --> 00:01:07,600 Speaker 1: of sixty rocked up unannounced and had the audacity to 24 00:01:07,640 --> 00:01:10,640 Speaker 1: complain the service was slow. If they told us they 25 00:01:10,640 --> 00:01:12,840 Speaker 1: were coming, we could have put more staff on. Anyway, 26 00:01:12,959 --> 00:01:15,560 Speaker 1: I'm running around like a madman, and some Monday night 27 00:01:15,600 --> 00:01:17,640 Speaker 1: regulars watched on and were kind enough to tip me 28 00:01:17,680 --> 00:01:20,400 Speaker 1: for my services and dealing with the large group. Guess 29 00:01:20,600 --> 00:01:25,360 Speaker 1: who those Monday night regulars were, Ah. 30 00:01:24,600 --> 00:01:27,360 Speaker 3: Dennis Comettee his wife. 31 00:01:27,760 --> 00:01:30,360 Speaker 2: Lovely, What a lovely story, What a lovely see. 32 00:01:30,440 --> 00:01:33,880 Speaker 3: Dennis to the rescue, Absolutely so, Dennis. 33 00:01:34,280 --> 00:01:37,960 Speaker 2: Your hospitality stories, they could be horror stories, they could 34 00:01:38,000 --> 00:01:41,319 Speaker 2: be humorous stories. We don't mind. I've actually never myself 35 00:01:41,360 --> 00:01:44,880 Speaker 2: worked in hospitality, Lisa. I've the only experience I've had 36 00:01:44,920 --> 00:01:46,800 Speaker 2: has been one of those pesky customers I have. 37 00:01:47,080 --> 00:01:50,040 Speaker 1: I remember once I was working at the casino and 38 00:01:50,120 --> 00:01:53,640 Speaker 1: I was collecting some glasses and I picked up an 39 00:01:53,720 --> 00:01:59,600 Speaker 1: empty middy beer glass from a gentleman, and he as 40 00:01:59,640 --> 00:02:02,360 Speaker 1: I took away, he grabbed it, put it back to 41 00:02:02,400 --> 00:02:07,480 Speaker 1: his mouth and vomit it into the glass, just the 42 00:02:07,520 --> 00:02:10,640 Speaker 1: amount of beer that he had drunk. Thank God, because 43 00:02:10,639 --> 00:02:12,600 Speaker 1: he had hold of my hands around the glass the 44 00:02:12,600 --> 00:02:16,280 Speaker 1: whole time he was vomiting, using the glass as a bucket, 45 00:02:17,600 --> 00:02:20,920 Speaker 1: and then said, thank you very much and put it 46 00:02:20,960 --> 00:02:21,680 Speaker 1: on my tray. 47 00:02:21,960 --> 00:02:22,920 Speaker 2: It was a perfect paw. 48 00:02:23,160 --> 00:02:26,040 Speaker 1: It really was, had a head on it and everything. 49 00:02:26,080 --> 00:02:27,359 Speaker 2: Should have sold it back to him. 50 00:02:27,600 --> 00:02:28,560 Speaker 3: So that was lovely. 51 00:02:30,639 --> 00:02:32,880 Speaker 2: I was kind of glad I didn't work at hospitality. 52 00:02:33,040 --> 00:02:34,959 Speaker 3: Let's see what Adam and Bilbot's got. 53 00:02:34,880 --> 00:02:39,200 Speaker 4: Moning Adam, Hello Adam, morning guys, and pesky customer Russell. 54 00:02:39,240 --> 00:02:40,240 Speaker 4: I think I might have served you. 55 00:02:40,360 --> 00:02:44,960 Speaker 2: Yeah, we hang around what happened? 56 00:02:45,040 --> 00:02:48,840 Speaker 4: So my story is I worked for a fast food 57 00:02:48,919 --> 00:02:51,440 Speaker 4: chain when I was in my very early twenties. I 58 00:02:51,480 --> 00:02:56,639 Speaker 4: was a manager. Yeah, and we had several community events 59 00:02:56,680 --> 00:03:00,960 Speaker 4: that were happening around our store and nobody, nobody had 60 00:03:01,040 --> 00:03:04,160 Speaker 4: clipped onto it. All of these events were ending at 61 00:03:04,240 --> 00:03:06,359 Speaker 4: roughly the same time. And what do you do, You 62 00:03:06,840 --> 00:03:09,080 Speaker 4: say yourself, well, let's just get some food, you know, 63 00:03:09,120 --> 00:03:13,400 Speaker 4: from this place on the way home. Anyway, So we 64 00:03:13,520 --> 00:03:17,520 Speaker 4: just got hammered. It was. It was atrocious. Lines in 65 00:03:17,560 --> 00:03:20,760 Speaker 4: the drive through and in service in the front front 66 00:03:20,760 --> 00:03:24,639 Speaker 4: of the house were really disastrous. This this guy comes through 67 00:03:24,680 --> 00:03:27,639 Speaker 4: the drive through and all he wanted was like, hey, yep, 68 00:03:27,680 --> 00:03:30,760 Speaker 4: it was you know a certain product. Well it was 69 00:03:30,800 --> 00:03:32,400 Speaker 4: a chicken dinner with the wings. So I guess that 70 00:03:32,520 --> 00:03:37,280 Speaker 4: probably tells you where I worked. And so that's all 71 00:03:37,320 --> 00:03:40,400 Speaker 4: the guy wanted, and so that he was given the 72 00:03:40,400 --> 00:03:42,920 Speaker 4: wrong thing. He you know, after twelve minutes of waiting, 73 00:03:42,960 --> 00:03:46,640 Speaker 4: he got this chicken dinner with a leg and that. 74 00:03:46,680 --> 00:03:47,360 Speaker 2: Was not good enough. 75 00:03:47,440 --> 00:03:51,720 Speaker 4: Pull forward. He pulled forward part and then he walked 76 00:03:51,720 --> 00:03:54,840 Speaker 4: back into the store, walked past his line of customers, 77 00:03:55,280 --> 00:03:57,680 Speaker 4: and he held this thing up. He lifted his hand up, 78 00:03:57,800 --> 00:04:01,480 Speaker 4: drew it back through this thinner. It bounced off the counter, 79 00:04:01,600 --> 00:04:05,560 Speaker 4: hit me in the chest. There was gravy, peas potatoes 80 00:04:05,800 --> 00:04:10,360 Speaker 4: everywhere on a frame. It was. It was absolutely disastrous. 81 00:04:10,640 --> 00:04:12,680 Speaker 4: This guy was going off his nut. 82 00:04:13,880 --> 00:04:16,400 Speaker 2: Where it comes from. 83 00:04:16,560 --> 00:04:20,640 Speaker 4: But I still had I mean, look, I was really 84 00:04:20,680 --> 00:04:24,800 Speaker 4: shocked and just you know, I didn't know what to do, 85 00:04:24,920 --> 00:04:28,320 Speaker 4: and I just thought, look, stay professional, focus on the customer, 86 00:04:28,400 --> 00:04:31,400 Speaker 4: and get him out of the store. You know, clearly distressed. 87 00:04:32,440 --> 00:04:35,719 Speaker 4: So you know, I apologize for his experience and said, look, 88 00:04:35,760 --> 00:04:39,560 Speaker 4: if you told me, if he told me what you need, 89 00:04:39,640 --> 00:04:42,080 Speaker 4: I can get it redone for you and I'll refund 90 00:04:42,080 --> 00:04:44,359 Speaker 4: your money. That's not a problem. I'm really sorry that 91 00:04:44,480 --> 00:04:49,640 Speaker 4: was given you. Y wow, well this this is this 92 00:04:49,720 --> 00:04:53,159 Speaker 4: is true. And got him gone and he and you 93 00:04:53,200 --> 00:04:56,200 Speaker 4: know he left the store. He said, thank you. Now 94 00:04:56,240 --> 00:04:59,200 Speaker 4: that service recovery. If people don't know, you know, you 95 00:04:59,200 --> 00:05:01,720 Speaker 4: always want the custom. I'm leaving the store. Okay, they 96 00:05:01,760 --> 00:05:04,800 Speaker 4: made a mistake, but they could fix it. And then 97 00:05:04,839 --> 00:05:07,600 Speaker 4: the very next lady I serve, because I'm by now 98 00:05:07,680 --> 00:05:10,920 Speaker 4: I'm fuming. And the very next lady I served said, look, 99 00:05:10,960 --> 00:05:15,400 Speaker 4: I've never seen anyone handle conficts like that before. Can 100 00:05:15,440 --> 00:05:16,520 Speaker 4: I offer you a job? 101 00:05:18,200 --> 00:05:25,599 Speaker 5: I was gone, chicken dinner, well done, That's awesome, What 102 00:05:25,680 --> 00:05:27,880 Speaker 5: a great recovery, Gad And I might have been a 103 00:05:27,880 --> 00:05:31,680 Speaker 5: pesky customer, but was never like I said, chickens chicken 104 00:05:31,720 --> 00:05:33,680 Speaker 5: wherever it comes from, winget. 105 00:05:33,279 --> 00:05:34,400 Speaker 2: Meal leg. 106 00:05:36,160 --> 00:05:39,040 Speaker 3: Well, I wouldn't go that far, but the room. 107 00:05:39,680 --> 00:05:44,000 Speaker 2: So we're looking for your tails from hospitality, your days 108 00:05:44,040 --> 00:05:46,960 Speaker 2: working in hospitality. Maybe you did, maybe you still do. 109 00:05:47,120 --> 00:05:49,800 Speaker 2: Front of house, back of house. We don't mind horror stories, 110 00:05:49,880 --> 00:05:51,520 Speaker 2: humorous stories. We want them all. 111 00:05:51,760 --> 00:05:53,880 Speaker 1: Bradley and Winthrop on the text says, shout out to 112 00:05:53,920 --> 00:05:55,840 Speaker 1: Rob from out back Jack's you know who you are. 113 00:05:55,880 --> 00:05:56,960 Speaker 3: You're a sad sad man. 114 00:05:57,520 --> 00:06:01,360 Speaker 1: Also had an American guy literally but the plate full 115 00:06:01,480 --> 00:06:04,159 Speaker 1: force out of my hand and then asked for a 116 00:06:04,200 --> 00:06:09,360 Speaker 1: replacement he got kicked out. Oh Brad, you've been through it. 117 00:06:09,800 --> 00:06:12,640 Speaker 2: Darren is in rocking Ham morning, Darren, what's your tail? 118 00:06:16,720 --> 00:06:20,120 Speaker 6: I just would go back about thirty five years ago, 119 00:06:20,240 --> 00:06:22,919 Speaker 6: as far as I can tell, used to used to 120 00:06:22,960 --> 00:06:25,800 Speaker 6: work bar and bottle shop in numerous different cubs around 121 00:06:25,839 --> 00:06:29,800 Speaker 6: the Plates and had a gig out at the Byford Hotel, 122 00:06:29,920 --> 00:06:33,720 Speaker 6: which was back then was quite a sleepy little hamlet 123 00:06:33,760 --> 00:06:36,800 Speaker 6: on a Saturday night. So we had lounge bar which 124 00:06:37,279 --> 00:06:39,880 Speaker 6: had restaurant and good meals and so forth, and they'd 125 00:06:39,880 --> 00:06:44,520 Speaker 6: normally have some sort of entertainment in the lounge bar 126 00:06:44,560 --> 00:06:47,680 Speaker 6: and that was fine. This particular night we had we 127 00:06:47,720 --> 00:06:49,919 Speaker 6: were blessed to have Phil Emmanuel playing and it was 128 00:06:49,960 --> 00:06:53,560 Speaker 6: awesome to listen to him and his brother Tommy was 129 00:06:53,560 --> 00:06:56,640 Speaker 6: playing at the Entertainment Center up in Perth. When Tommy 130 00:06:56,640 --> 00:06:58,840 Speaker 6: finished his gig, he decided he want to go down 131 00:06:58,839 --> 00:07:02,960 Speaker 6: and see brother. He hadn't seen him were so consequently 132 00:07:03,720 --> 00:07:07,160 Speaker 6: we ended up with a rendition of dueling banjos coming 133 00:07:07,200 --> 00:07:10,720 Speaker 6: from the car park into the lounge pra and within 134 00:07:10,800 --> 00:07:14,240 Speaker 6: about twenty minutes we literally had standing room only in. 135 00:07:14,200 --> 00:07:14,760 Speaker 4: The car park. 136 00:07:15,960 --> 00:07:18,920 Speaker 2: The Emmanuel brothers that's that's quite a jam at the 137 00:07:18,960 --> 00:07:20,520 Speaker 2: Byford Hotel in the. 138 00:07:20,480 --> 00:07:24,440 Speaker 6: Car just well, we're in the lounge bar. They were. 139 00:07:25,040 --> 00:07:27,240 Speaker 6: We literally had a crowd in the car park because 140 00:07:27,240 --> 00:07:32,600 Speaker 6: there wasn't enough room inside. Oh that's amazing, phenomenal, that's amazing. 141 00:07:32,720 --> 00:07:35,440 Speaker 2: That doesn't from the entertainment center to the Byford. 142 00:07:35,760 --> 00:07:37,880 Speaker 6: Yes, well he jumped in a taxi and the taxi 143 00:07:37,960 --> 00:07:39,320 Speaker 6: driver said you want to go wear. 144 00:07:40,760 --> 00:07:42,240 Speaker 2: That was a good night for the taxi driver. 145 00:07:43,000 --> 00:07:45,640 Speaker 6: Oh yeah, well the one way trip would have been good. 146 00:07:45,640 --> 00:07:46,640 Speaker 6: I don't know about getting back. 147 00:07:48,880 --> 00:07:53,040 Speaker 2: Thanks Darren, Thanks jeez Drummonds. That is a that is 148 00:07:53,080 --> 00:07:56,000 Speaker 2: a memorable night. That is a memorable night. It's not 149 00:07:56,120 --> 00:07:59,720 Speaker 2: often again a guitar Yes, guitar Royalty turning up at 150 00:07:59,720 --> 00:08:01,440 Speaker 2: the park from your gig. 151 00:08:02,320 --> 00:08:04,000 Speaker 3: Ben in Hall's head, good morning. 152 00:08:03,840 --> 00:08:04,480 Speaker 7: Good morning. 153 00:08:04,520 --> 00:08:05,480 Speaker 8: How are we going today? 154 00:08:05,560 --> 00:08:06,920 Speaker 2: Were good mate? How are you? 155 00:08:07,120 --> 00:08:07,720 Speaker 3: What happened? 156 00:08:08,440 --> 00:08:10,360 Speaker 7: I'm alive and I'm living, so it's a good stuff. 157 00:08:13,280 --> 00:08:17,160 Speaker 7: So look, I don't know whether this is a this 158 00:08:17,240 --> 00:08:19,640 Speaker 7: is something that I'll never live there and to see on. 159 00:08:19,760 --> 00:08:22,960 Speaker 7: But anyway, many many years ago, I used to work 160 00:08:23,000 --> 00:08:27,800 Speaker 7: for an RSL club back in Queensland at Kaber and 161 00:08:28,120 --> 00:08:31,040 Speaker 7: I used to do poke machine promotions for them and 162 00:08:32,920 --> 00:08:35,320 Speaker 7: several little tiles with the fact that I used to 163 00:08:35,400 --> 00:08:39,160 Speaker 7: dress up as characters and I used to actually wear 164 00:08:40,200 --> 00:08:43,400 Speaker 7: a duck outfit and a chuck outfit as one of 165 00:08:43,440 --> 00:08:47,400 Speaker 7: the promotions. Now, as I'm sure you could use your imaginations. 166 00:08:47,440 --> 00:08:49,640 Speaker 7: When the olders used to come up for the shows, 167 00:08:50,600 --> 00:08:53,800 Speaker 7: I had to dress up as a Dutch Now, god 168 00:08:53,920 --> 00:08:56,600 Speaker 7: forbid that men have to wear white stockings, but I 169 00:08:56,760 --> 00:08:59,719 Speaker 7: had to and a short little outfit. And I used 170 00:08:59,720 --> 00:09:02,280 Speaker 7: to around the papers area. And as I like to 171 00:09:02,280 --> 00:09:05,920 Speaker 7: think I've got a good personality, I ended up. I 172 00:09:06,040 --> 00:09:08,800 Speaker 7: ended up clucking like a children, clucking like a duck. 173 00:09:08,840 --> 00:09:11,520 Speaker 7: And I used to get pinched on the behind by 174 00:09:11,559 --> 00:09:13,520 Speaker 7: the oldies as I used to go around and go 175 00:09:13,880 --> 00:09:15,719 Speaker 7: back back or you know, quack back back. 176 00:09:16,080 --> 00:09:16,959 Speaker 8: I just I love it. 177 00:09:17,080 --> 00:09:17,679 Speaker 1: I love it. 178 00:09:17,840 --> 00:09:18,000 Speaker 5: Yea. 179 00:09:18,360 --> 00:09:21,280 Speaker 8: So it's it's what you'll do for a dollar fun. 180 00:09:22,160 --> 00:09:25,480 Speaker 7: Well yeah, actually the back then it was fifty cents, 181 00:09:25,840 --> 00:09:31,320 Speaker 7: so so yes, that was my I used to love it. 182 00:09:31,520 --> 00:09:33,920 Speaker 7: You know, when you can make people happy, it's a 183 00:09:33,920 --> 00:09:35,480 Speaker 7: way to do it. But I've got to tell you 184 00:09:35,520 --> 00:09:38,880 Speaker 7: where wearing white men stockings was not my favorite. 185 00:09:39,520 --> 00:09:41,559 Speaker 2: Ben was it? Something that was able to lead you 186 00:09:41,600 --> 00:09:43,240 Speaker 2: on to greater things in your career. 187 00:09:43,440 --> 00:09:49,080 Speaker 8: Yeah, well you know I ended up. I ended up 188 00:09:49,120 --> 00:09:51,559 Speaker 8: working at Rock News when I first came over here, 189 00:09:51,600 --> 00:09:52,959 Speaker 8: and I used to love it. 190 00:09:53,000 --> 00:09:55,679 Speaker 7: And now I'm now I'm doing now. I'm just about 191 00:09:55,679 --> 00:09:57,080 Speaker 7: to get back into age here again. 192 00:09:57,240 --> 00:09:58,040 Speaker 9: So you. 193 00:09:59,679 --> 00:10:02,079 Speaker 3: Duck something one day, you know, well, you. 194 00:10:02,120 --> 00:10:06,520 Speaker 8: Know, you never know, you never know where we're life. 195 00:10:07,520 --> 00:10:09,280 Speaker 3: That's right, Thank. 196 00:10:09,080 --> 00:10:11,240 Speaker 7: You, thank you so much, and you guys have a 197 00:10:11,280 --> 00:10:11,800 Speaker 7: lovely day. 198 00:10:12,640 --> 00:10:15,280 Speaker 2: Thank you. And I hope when you go back to 199 00:10:15,480 --> 00:10:18,880 Speaker 2: age K you don't get punched pinched on the on 200 00:10:18,920 --> 00:10:26,560 Speaker 2: the little ducky to things you do in hospitality. 201 00:10:26,840 --> 00:10:27,880 Speaker 3: John and coma good. 202 00:10:27,800 --> 00:10:31,080 Speaker 9: Morning, good morning, least just quickly, happy birthday for yesterday. 203 00:10:31,120 --> 00:10:32,559 Speaker 3: Thank you very much, thank you. 204 00:10:32,559 --> 00:10:36,320 Speaker 9: You got one more to go. 205 00:10:38,320 --> 00:10:39,040 Speaker 3: That's what you mean. 206 00:10:39,240 --> 00:10:45,959 Speaker 2: It doesn't end, John, No, I know till the next milestone, Yes. 207 00:10:46,640 --> 00:10:48,680 Speaker 3: The next anyway, yes. 208 00:10:48,840 --> 00:10:51,839 Speaker 9: And quick quick. Also, I wanted to Susie spect from 209 00:10:51,840 --> 00:10:53,319 Speaker 9: a bunch of Welsh football players. 210 00:10:54,400 --> 00:10:54,760 Speaker 6: I know. 211 00:10:56,400 --> 00:10:58,000 Speaker 3: So your son is a chef. 212 00:10:58,960 --> 00:11:01,480 Speaker 9: My son is a chef. He did his apprenticeship at 213 00:11:01,520 --> 00:11:06,280 Speaker 9: Cocos Yeah and pre Covid Toacus. He used to do 214 00:11:06,640 --> 00:11:11,080 Speaker 9: a like a small breakfast. So one day they had 215 00:11:12,679 --> 00:11:16,719 Speaker 9: this person rocking to the restaurant for breakfast and they 216 00:11:16,760 --> 00:11:20,480 Speaker 9: wanted a toasting. So and of course that's not on 217 00:11:20,559 --> 00:11:22,800 Speaker 9: the menu for the breakfast at cocoas and the weight 218 00:11:22,880 --> 00:11:25,839 Speaker 9: starff and the weight stuff. Instead of saying no, they 219 00:11:25,880 --> 00:11:28,920 Speaker 9: took the order anyway, yeah, and sent it out to 220 00:11:28,960 --> 00:11:32,840 Speaker 9: the kitchen. And I can't repeat the headshests response on radio. 221 00:11:37,200 --> 00:11:40,880 Speaker 9: So that was any and went okay, fine, and he 222 00:11:40,960 --> 00:11:43,240 Speaker 9: did it and he charged them twenty five dollars for it. 223 00:11:43,800 --> 00:11:46,680 Speaker 2: Yeah, it would have been a good they. 224 00:11:46,520 --> 00:11:48,040 Speaker 9: Paid it and they didn't complain. 225 00:11:48,360 --> 00:11:50,880 Speaker 2: No, it would have been a toasty with a difference though, 226 00:11:50,880 --> 00:11:51,600 Speaker 2: wouldn't it, John? 227 00:11:52,720 --> 00:11:53,160 Speaker 9: Probably? 228 00:11:53,920 --> 00:11:57,440 Speaker 3: Yeah, I don't underestimate a good taste. 229 00:11:57,520 --> 00:12:00,240 Speaker 2: No, Look, well, at Coco we've been the best hand am, 230 00:12:00,280 --> 00:12:00,920 Speaker 2: the best. 231 00:12:00,720 --> 00:12:05,720 Speaker 1: Cheese, absolutely, the best bread, nice butter cross chef. 232 00:12:06,120 --> 00:12:08,160 Speaker 3: You might as well have asked for a well done steak. 233 00:12:08,240 --> 00:12:12,000 Speaker 2: Really, Oh no, I'd rather I'd rather ask for a 234 00:12:12,080 --> 00:12:13,439 Speaker 2: toasting than a well stuff. 235 00:12:14,240 --> 00:12:14,880 Speaker 3: Thanks John,