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Speaker 1: Jonesy and Amanda's.

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Speaker 2: Calling cripples cripple zero. Maybe that's what it should be called.

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Speaker 2: Calling triple zero can be incredibly distressing in an emergency situation,

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Speaker 2: but it seems people are getting a bit confused as

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Speaker 2: to what defines an emergency. Here is some actual cause

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Speaker 2: to triple zero and emergency.

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Speaker 3: Tell me exactly what happened. I'll go crowing tooth, I love.

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Speaker 3: Is your breathing normal for you? Sorry for that area stewing? Okay?

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Speaker 3: And do you have any pain other than the truth,

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Speaker 3: say you have the pi tubas? And are you bleeding

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Speaker 3: or vomiting blood? No?

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Speaker 1: No?

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Speaker 3: And have you had an istory like symptoms?

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Speaker 1: Now, I'm sorry?

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Speaker 3: And any reason to suspect you've been in contact with

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Speaker 3: a confirm h I'm sorry.

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Speaker 1: And tell me exactly what happens.

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Speaker 4: You've got your chance on your back, got eaching is

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Speaker 4: on your back? But what about sunbird?

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Speaker 1: Tell me exactly what happened?

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Speaker 3: Yes, into the beach, I'm not used to, and I've

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Speaker 3: forgot some screams and arms doing like my body is

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Speaker 3: doing and maintaining and.

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Speaker 2: Sunburn and whereabouts the blisters.

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Speaker 1: On your arms?

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Speaker 3: Only on my shoulders?

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Speaker 2: Yeah, Okay, okay, can you have those? Okay? Imagine that

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Speaker 2: these are Triple zero calls, chocking up valuable lines for

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Speaker 2: people who really need them. Our next guest is the

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Speaker 2: man to tell us when we should be calling Triple zero.

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Speaker 2: There's a new campaign being launched, saving Triple zero, for

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Speaker 2: saving lives. This is this Assistant Commissioner and Director of

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Speaker 2: Control Centers, Steve Norris. Steve, Hello, good morning, Thank you

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Speaker 2: for having me. So they're in those circumstances that first

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Speaker 2: woman go to the dentist, second person, sorry, I've got

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Speaker 2: an itchy back, the person, you know, go to the chemist.

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Speaker 3: Yeah.

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Speaker 1: Look, you can see why I use south appealing to

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Speaker 1: the public to stop and think before calling triple dirier.

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Speaker 1: You know, for those matters that are non emergencies, that

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Speaker 1: are trivial and when clearly an emergency ambulance response, it's

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Speaker 1: just never going to be required. As you say, it's

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Speaker 1: tying up our control center call takers and at times

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Speaker 1: even our paramedics on the road.

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Speaker 4: And what about when you're going to have sort of

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Speaker 4: like a minor so you've got radiating pain down your arm,

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Speaker 4: and there might be some people that might balk at

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Speaker 4: ringing the ambulance for that very reason, they don't want

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Speaker 4: to be causing wasting your time. What about those people, Yeah.

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Speaker 1: Look at our message is not for those people who

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Speaker 1: are wondering, because of course, if you think you have

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Speaker 1: a medical emergency, then we'll always encourage you to call,

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Speaker 1: and we know in many circumstances those actual seconds matter.

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Speaker 1: But what we're saying is that if you are sick,

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Speaker 1: it's not life threatening or requiring immediate medical attention, then

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Speaker 1: there's other there's other services that you can access, So

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Speaker 1: for instance, your GP, even your pharmacist, and there's a

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Speaker 1: twenty four hour service called health Direct that's available on

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Speaker 1: one eight hundred zero, double two, triple two, twenty four

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Speaker 1: hours a day. And of course, if Health Direct nurses

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Speaker 1: who take those calls think that your call needs to

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Speaker 1: be transferred to an emergency call takers, they'll facilitate that.

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Speaker 2: So I'm looking here at the list of some of

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Speaker 2: the trivial matters that you've had calls from. Over a

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Speaker 2: thousand calls from people complain about constipation, one hundred and

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Speaker 2: sixty seven calls for boils, and one hundred and fifty

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Speaker 2: seven calls from people who couldn't sleep. You know, maybe

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Speaker 2: people just want company. My friend's son is a paramedic

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Speaker 2: in London and he spends a lot of his time

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Speaker 2: just making elderly ladies cups of tea. And as you say,

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Speaker 2: there are other services for that.

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Speaker 1: There are I think earaches, hiccuts, people, as you say,

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Speaker 1: people who couldn't sleep. I mean we received calls from

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Speaker 1: emergency departments, from patients to being asked to wait by

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Speaker 1: the ad star looking for an ambulance to attend the

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Speaker 1: ad to take them exactly there. So there's a variety

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Speaker 1: of calls and whilst we might sit back and have

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Speaker 1: a little bit of a giggle at times, it really

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Speaker 1: is in taking up valuable time from our highly trained

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Speaker 1: emergency call takers, dispatches and as I mentioned, our paramedics

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Speaker 1: on the road when we in fact have to attend.

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Speaker 4: Maybe you need like a cup of tea squad, Maybe

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Speaker 4: that should be a thing, like a cup of sea squad.

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Speaker 4: Someone's lonely or whatever and scratch a back and take

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Speaker 4: them to the vasselin intensive care ward.

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Speaker 2: Maybe that's what you have, ice cream headaches, that all

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Speaker 2: those things.

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Speaker 4: This could be a thing.

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Speaker 1: Maybe, look, you might be onto something there. Certainly the

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Speaker 1: role about people in emergency control centers that Angelos and

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Speaker 1: I understand you Southwalds play through experiencing some of the

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Speaker 1: same difficulties.

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Speaker 4: Well, Steve, thank you for joining us. And it's a

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Speaker 4: sage reminder just use triple A for emergencies.

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Speaker 1: Thank you, Thanks very.

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Speaker 4: Much, Assistant Commissioner Steve Norris.

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Speaker 1: Right there, Jonesy and a man this generation