Speaker 1: Doctors and specialist appointments are expensive and also they're quite short.
Speaker 1: So today Neo and I share how to use AI
Speaker 1: to make the most of that precious time, from getting
Speaker 1: your story straight before the appointment, to making sense of
Speaker 1: any test results, and to walking in with clear, smart
Speaker 1: questions instead of walking away from the appointment kicking yourself
Speaker 1: for not asking something. AI can help you be more prepared,
Speaker 1: more confident, and more calm. We also talk privacy tips
Speaker 1: and the best tools to record and transcribe your consultation
Speaker 1: so that nothing gets missed.
Speaker 2: Welcome to how IAI.
Speaker 1: With me Doctor Amantha Imber and Neo Applin, head of
Speaker 1: Inventium AI. Each episode we share one practical way to
Speaker 1: use AI better at work and in life. No fluff,
Speaker 1: no tech jargon, just things you can use straight away. So, Neo,
Speaker 1: you recently helped your mum prepare for a specialist doctor's
Speaker 1: appointment that she had, and I want to talk through
Speaker 1: that process of how you actually coached her through it
Speaker 1: to use AI to make the most of that. You know,
Speaker 1: obviously very precious time when you're in with a specialist.
Speaker 2: So let's start at the.
Speaker 1: Beginning in terms of you know, I think like, whenever
Speaker 1: we see any kind of a medical professional, a lot
Speaker 1: of us can be really rambly's you know, we often
Speaker 1: feel like there's so much data to share and a
Speaker 1: lot of it is actually not super relevant.
Speaker 2: So let's start there.
Speaker 1: How can we use AI to help succinctly share what
Speaker 1: we need to with the doctor?
Speaker 3: Yeah, to be able to get that story really straight
Speaker 3: but also mercifully short, because mersively, for you and the specialist,
Speaker 3: you want to spend more time actually getting a solution
Speaker 3: than talking about the problem. Right, So the way you
Speaker 3: can do that is get AI to basically you ramble
Speaker 3: to the AI and then get AI to simplify that
Speaker 3: to put that in a chronological set of events if
Speaker 3: that's what really matters, or it could be a list
Speaker 3: of symptoms that are kind of grouped. You could work
Speaker 3: with AI on those kind of things. So what it's
Speaker 3: about is getting your story straight and short. Now, maybe
Speaker 3: that's something you might want to print out and to
Speaker 3: give to the specialist. That's one way you could do that.
Speaker 3: Or you could have as like a little spiel that
Speaker 3: you can almost practice yourself, because telling them that you
Speaker 3: felt this when you're playing tennis three days ago, the
Speaker 3: tennis bit probably doesn't matter. Just talk about exactly what's
Speaker 3: gone wrong, and so you can get start talking turkeys
Speaker 3: sooner with your doctor. So yeah, getting your story straight.
Speaker 3: Work with AI to be able to simplify that doubt, and.
Speaker 1: So I imagine one of the best ways to do
Speaker 1: that would be using advanced voice mode on chat GPT.
Speaker 1: So I know I use that a lot on the
Speaker 1: chatpt mobile app, where they've actually they've changed the user
Speaker 1: interface recently, which is a bit weird.
Speaker 2: But anyway, there is.
Speaker 1: A button that's essentially on the bottom right hand side
Speaker 1: that if you press that you can start having a chat.
Speaker 2: How would you be prompting the.
Speaker 1: AI to interview you, like, is there a persona you'd
Speaker 1: get it to adopt?
Speaker 2: How would you start that conversation?
Speaker 3: Give it a goal, which is always a good idea. So, Hey,
Speaker 3: I want to prepare for a doctor's interview, a doctor's appointment,
Speaker 3: or a specialist appointment. It's this kind of doctor, this
Speaker 3: kind of specialist, and I want to be able to
Speaker 3: sixankly tell the story of what's going on with me
Speaker 3: and my body. So I'm going to tell you everything,
Speaker 3: and then what I want you to do is ask
Speaker 3: any questions you might have about things that maybe I
Speaker 3: didn't cover or I covered not well enough, so that
Speaker 3: eventually you can then produce a sixcinct summary of my
Speaker 3: past history so that my doctor will have all the
Speaker 3: information they need to be able to successfully treat me.
Speaker 3: Something like that. Okay, it's a conversation. It's like you're
Speaker 3: talking to an interviewer from the age or the Telegraph
Speaker 3: or whatever and say, hey, look, you need to know everything.
Speaker 3: Just interview me please. So that's an easy way to
Speaker 3: start it. The actual chat thing, there's a couple of
Speaker 3: ways you can do it. You don't need the advanced
Speaker 3: voice mode, although that is great. That's when you and
Speaker 3: AI have a chat, you talk to it, it talks
Speaker 3: back to you. You can also just cheat and dictate
Speaker 3: as well, because some of the AIS don't have that
Speaker 3: advanced voice mode. So there's a dictate button looks like
Speaker 3: a microphone. The advanced voice mode looks like a wiggly
Speaker 3: wave like on usually. So you just hit the dictate
Speaker 3: button and then you just speak at it. So if
Speaker 3: you're not a big typer like a lot of people,
Speaker 3: just talk at your AI. It'll dictate it for you.
Speaker 3: It'll then ask you a couple of questions and things
Speaker 3: like that, it's quickest way.
Speaker 1: Through, okay, and then at the end, what are we
Speaker 1: asking the AI for so that we know we do
Speaker 1: have that artifact if you like that we can take
Speaker 1: to the doctors.
Speaker 3: Yeah, so it'd be produce a summary that I could
Speaker 3: give to my doctor or I could read to my doctor,
Speaker 3: and you could even it depends on how you want it. Like,
Speaker 3: maybe you want it to be chronological, so then make
Speaker 3: sure it's in chronological or make sure it covers the
Speaker 3: main beat. So whatever you want it to look like
Speaker 3: or sound like, tell AI to do that, But will
Speaker 3: then give you that summary maybe an easy dot points
Speaker 3: or whatever, so you can then take that copy that,
Speaker 3: get it to even exporter as a PDF that you
Speaker 3: can even give to your doctor if you want. Up
Speaker 3: to you what you want to do with it from there.
Speaker 3: But it's all about getting that story straight and succinct.
Speaker 1: Yeah, I do like the idea of actually bringing it
Speaker 1: as a print out to the doctor because obviously people
Speaker 1: can read faster than you know, they can talk or
Speaker 1: listen to someone talking to them makes it really efficient
Speaker 1: so that we can have the majority of the appointment
Speaker 1: and doctors of women's The specialist appointments very expensive, so
Speaker 1: you want the majority to be around the diagnosis and
Speaker 1: the solutioning. Now, sometimes before appointments, you will have access
Speaker 1: to the results that you're going in to talk about.
Speaker 1: So tell tell me how we can use AI to
Speaker 1: understand results and help us prepare for that appointment.
Speaker 3: Understanding it is key. So I'll aways go for blood tests.
Speaker 3: We've all had blood tests at some stage, and if
Speaker 3: you've ever had a blood test, Sometimes you get the
Speaker 3: blood test results before the doctor's appointment, and maybe one
Speaker 3: of them looks red where Medi'm low on something or
Speaker 3: you're high on something. I don't know, and you might
Speaker 3: look at it and go, I don't know, I'm going
Speaker 3: to make up one like neutrophils. What the hell is
Speaker 3: a neutral fill? I don't know, but I've got too many,
Speaker 3: or I've got don't have enough. I don't know whatever
Speaker 3: it is. And so then you can ask AI what
Speaker 3: is a neutral feel? And if I'm low, what does
Speaker 3: that mean? And so you can understand what this means.
Speaker 3: This is really good for a couple of things, because
Speaker 3: doctors are and specialists in particular that they're awesome at
Speaker 3: their their space, their skills, but sometimes some of them
Speaker 3: are not awesome to using human speak. They'll use specialists speak,
Speaker 3: and so I'll say, neuture fields are blah blah blah
Speaker 3: blah blah blah blah, and then that's you've got right.
Speaker 3: So if you can somehow I unders what these terms
Speaker 3: are before the appointment, you're in a better position to
Speaker 3: actually understand what's going to go on in the appointment
Speaker 3: and know potentially where the conversation is going to go. Now,
Speaker 3: with this, I always say, if you get something rad
Speaker 3: on a test, or you get some kind of results
Speaker 3: back or whatever, and you give it to AI, don't
Speaker 3: do what all of us do on Google, which is
Speaker 3: go digging and say what's wrong with me and find
Speaker 3: me the problem and oh my god, I'm going to
Speaker 3: die tomorrow and I've got kads. No, because if you're
Speaker 3: going deep into Google, you'll find that you've got so
Speaker 3: many ailments and your leg's going to drop off Tomorrow's right.
Speaker 3: So don't do that with a AI, because AI can
Speaker 3: do that as well. Right, Don't get it to do
Speaker 3: the diagnosis for you. That's what doctors are for. Use
Speaker 3: AI as your buddy to understand the process around your
Speaker 3: medical processes. So understand the results, prepare for that doctor's chat.
Speaker 3: Those kind of things really good. Help you make sense
Speaker 3: of what's been discussed, Really good for that, But the
Speaker 3: actual diagnosis, leave that to the humans.
Speaker 1: Now. One of the things that I'm sure listeners are thinking,
Speaker 1: what about the privacy of my data?
Speaker 2: Am I?
Speaker 1: Like? Should I be uploading my very personal medical results
Speaker 1: up into the internet? Like what is your view on this?
Speaker 1: What should and shouldn't we do?
Speaker 3: Yeah? The first thing is whichever AI you are using,
Speaker 3: if you can lock it.
Speaker 2: Down, what does that mean? Lock it down?
Speaker 3: Generally, if you're on a paid plan, you can find
Speaker 3: in settings there is usual like a data privacy or
Speaker 3: controls or something like that where you can say, do
Speaker 3: not use my data for training your model. So what
Speaker 3: that basically means is don't use my data for I
Speaker 3: don't know, JGBT five point three, the next model or
Speaker 3: you know, Model six or whatever it might be, or
Speaker 3: the next version of the Google Gemini models or whatever
Speaker 3: it is. Because if you don't uncheck that, they'll put
Speaker 3: that into the model, which means that potentially I might
Speaker 3: be able to say, what's Stephen Smith's latest blood test? Results,
Speaker 3: and the model actually might come up with your actual
Speaker 3: blood test results, which is not really great. So you
Speaker 3: can in some of these models you can say, don't
Speaker 3: use my data for training, even on the free plan.
Speaker 3: Others are you do need to pay to be able
Speaker 3: to do that. But jump in there looking at your settings,
Speaker 3: looking the personalization or your privacy and turn that off.
Speaker 3: So it's the first thing. The second thing is does
Speaker 3: AI need all of your blood test results? Probably not,
Speaker 3: So what you may want to do is be you
Speaker 3: know how we go. So I've got a friend who
Speaker 3: has a problem with their boss, right, and you know,
Speaker 3: and I know that the friend is you. Right, you
Speaker 3: do the same thing with AI. Don't say my name
Speaker 3: is Neo Applin and I've got low calcium or whatever. Right,
Speaker 3: Don't do that. Instead, just go if someone was low
Speaker 3: in calcium, then right, you're getting the learning or they
Speaker 3: low and counseling mean they've I've got ten parts per
Speaker 3: million of blah blah blahs. Then a I will give
Speaker 3: you the knowledge without tying that knowledge necessarily to you.
Speaker 3: So that's another way to do it. So I do
Speaker 3: the same thing when I'm looking at industry research and
Speaker 3: companies or whatever, I use ACME Incorporated, and I use
Speaker 3: if a person. You're like, it doesn't need to know
Speaker 3: all the details, so yeah, just deidentify that as much
Speaker 3: as you feel comfortable, right, But yeah, you could totally
Speaker 3: upload your blood test results. It'll be able to read
Speaker 3: all those kinds of things, but it really doesn't need
Speaker 3: all of them, so I just be really generic with it.
Speaker 3: It doesn't need to know all those details. Just talk
Speaker 3: about those the calcium tests or whatever it is you're
Speaker 3: wanting to look at.
Speaker 1: Something else you could do is just screenshot the section
Speaker 1: of the report that you wanted to look at and
Speaker 1: make sure that you have no identifying details on that screenshot.
Speaker 1: That is a really simple hack that I've definitely used before. Now,
Speaker 1: when we go to the doctors, I know you and
Speaker 1: I probably on the over preparing side of the continuum
Speaker 1: of people that exist in this world.
Speaker 2: But how can people use.
Speaker 1: Or prepare for a doctor's appointment in terms of using
Speaker 1: AI to know how to use the time with that doctor.
Speaker 3: And this is really what I was working with Mum,
Speaker 3: because Mum's got it the getting the story straight. She
Speaker 3: understands the results and all those kind of things. But
Speaker 3: often we get into the doctor's appointment, we're hearing a
Speaker 3: lot of things. We might ask a couple of questions,
Speaker 3: which is like, oh, what does that mean? Or should
Speaker 3: I be worried? And then we walk out of there
Speaker 3: and have you ever had that time where you go,
Speaker 3: I wish i'd ask that question? Why didn't I ask
Speaker 3: that question? And then you're kicking yourself because that's another
Speaker 3: two hundred do dollars and six months time all those
Speaker 3: kinds of things. So working with AI to turn your
Speaker 3: understanding of things, your symptoms and about the calcium thing
Speaker 3: into a set of questions so that you're prepared with
Speaker 3: better questions for your doctor, for your specialist. And that's
Speaker 3: really key because it then means you're helping them to
Speaker 3: understand the problem by explaining it really well, but you're
Speaker 3: also asking intelligent questions so then you know what the
Speaker 3: treatment options are, where the risks on each of these
Speaker 3: treatment options, Like if I have this medication, does it
Speaker 3: then play with that medication? All those kind of things?
Speaker 3: Or if I take this medication, how often do I
Speaker 3: need to take it? All those kind of things you
Speaker 3: need to ask them. You can get that known and
Speaker 3: have that conversation while you're in the room. So yeah,
Speaker 3: get AI to work with you on a bunch of
Speaker 3: questions that you could ask based upon getting a story
Speaker 3: straight and all those kind of things, and you can say,
Speaker 3: maybe here's my options, my treatment options. I think I've
Speaker 3: got what questions could I ask if the doctor said
Speaker 3: treatment option A versus treatment option B. So maybe there's
Speaker 3: the watch and wait, Okay, what do I do? And
Speaker 3: when do I then stop watching and waiting and then
Speaker 3: come back to see you. Maybe there's some of the
Speaker 3: questions you could get. Yeah.
Speaker 1: That And I actually think I know that sometimes your
Speaker 1: parents listen to you. I think we have this or
Speaker 1: we all have this experience where parents sometimes listen and
Speaker 1: sometimes they don't, but they definitely listen to you on that,
Speaker 1: but ultimately they're listening to the AI. So I really
Speaker 1: loved that your mum actually took that advice on board.
Speaker 2: Such good advice. Now, at the doctor's appointment.
Speaker 1: Something that I know that we both do in our
Speaker 1: personal lives is we will always record the doctor's appointment.
Speaker 1: Obviously you need to ask permission to do so.
Speaker 3: And some specialists and doctors said yeah, no, yeah, yeah.
Speaker 1: I found like ninety five percent of the time doctors
Speaker 1: and specialists are fine with it. Firstly, what software do
Speaker 1: you recommend people use when they are recording? And yeah,
Speaker 1: what do you what do you recommend?
Speaker 3: Yeah, before we go to the software, can I say why?
Speaker 3: And I think it's really important?
Speaker 1: Yeah?
Speaker 3: Yeah, yeah. So the why is you often get a
Speaker 3: lot of information set to you at a short period
Speaker 3: of time, and particularly if some of the information, like
Speaker 3: maybe tough information coming through right where it's hey, your
Speaker 3: heart's not as good as it used to be. That's
Speaker 3: not a good thing to hear, and then you might
Speaker 3: be just ruminating in your head while the rest of
Speaker 3: the information is coming and you'll just miss that. So
Speaker 3: getting some kind of recording of it is so important
Speaker 3: for you to play that back, whether it be playback
Speaker 3: what the doctor said, but also might be like treatment options.
Speaker 3: It might be how many times you take that pill
Speaker 3: or do which exercise if you're talking to a SA physio,
Speaker 3: those kind of things. So recording it or getting some
Speaker 3: kind of a dictation or a transcript of what they
Speaker 3: said is really important. So then it comes to the software.
Speaker 3: The software you have is the best software that I
Speaker 3: could recommend. What I mean by that is, don't feel
Speaker 3: like you can't go to a doctor's appointment if you
Speaker 3: don't have the right software. Look, each phone has a
Speaker 3: audio recorder thing on it, Like there's voice memo on
Speaker 3: the Apple phones, and I know the Samsungs and all the Androids.
Speaker 3: I've also got the similar kind of thing. So even
Speaker 3: just putting in your voice recorder in there on the table,
Speaker 3: that's a good start. And particularly with the Apple ones
Speaker 3: these days, you can even get a transcript of that.
Speaker 3: There's like your next to the recording, you hit a
Speaker 3: three dot points and it says get transcripts. So recent
Speaker 3: phone for that only, but you can actually get the
Speaker 3: transcript of that out if you need to. But if
Speaker 3: you want to go next level a little bit, because
Speaker 3: you know, we're a little bit geeky, so let's let's
Speaker 3: do that. I love Otter and Fireflies. There are two
Speaker 3: tools that are out there. They're actually meeting applications, So
Speaker 3: it's really good for if you've got a meeting with someone,
Speaker 3: you can put your phone on the on the middle
Speaker 3: of the table and it will record the meeting and
Speaker 3: it'll also give you the transcript of the meeting, and
Speaker 3: you can even ask questions of the AI. In these tools,
Speaker 3: of the transcript. So great for meetings, but really good
Speaker 3: for doctor's appointments too, because you might be, hey, when
Speaker 3: they talked about my vitamin C levels, they say about that,
Speaker 3: and then it'll come through to the vitamin C levels
Speaker 3: of vitamin B or whatever. It is so great for
Speaker 3: getting the transcript, great for you to ask questions. And
Speaker 3: both Order and Fireflies have a free tear as well,
Speaker 3: so don't feel like you have to pay for these things.
Speaker 3: They're really quite excellent. And the other one, which is
Speaker 3: your favorite and I know you go talking on future episodes,
Speaker 3: is Granola.
Speaker 1: Yeah, my go to is Granola. I do love it.
Speaker 1: It doesn't actually record voice or video like Otter and
Speaker 1: Firefliers do. It literally just gives you a transcript of
Speaker 1: the words, and then it makes it really easy. It
Speaker 1: gives you an automatic summary and you can then interact
Speaker 1: with the transcript as well and ask any questions.
Speaker 2: So I love that.
Speaker 1: Neo. Thank you so much for sharing how we can
Speaker 1: all use AI to prepare better and get more out
Speaker 1: of that very precious time when we are seeing some
Speaker 1: kind of a specialist or medical professional. Listeners, if you
Speaker 1: have more questions about Hey, can I use AI for
Speaker 1: health because there's so many different applications, certainly ones that
Speaker 1: Neo and I use in our lives. Please send your
Speaker 1: questions through There is an email address in the show.
Speaker 2: Notes, and thank you so much for listening.
Speaker 1: If you found this useful, please help us spread the
Speaker 1: AI love and share it with someone who you think
Speaker 1: would benefit from knowing what you now know. And if
Speaker 1: you're ready to really start mastering AI, check out inventium
Speaker 1: dot AI. We help individuals, teams, and organizations turn JENAI
Speaker 1: into a real work superpower, saving ten plus hours a
Speaker 1: week and staying future ready without the jargon or overwhelmed.
Speaker 1: Thanks so much for listening and we'll see you next
Speaker 1: time on how IAI. How IAI was hosted by me
Speaker 1: Amantha Imber and Neo Applan. A big thank you to
Speaker 1: Martin Imba who does our sound editing, and Jem Rubio
Speaker 1: for production support, and thank you to John Kilby who
Speaker 1: composed the theme music