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Speaker 1: Last we've heard, the Northern Territory government is working with

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Speaker 1: Optis to assist customers whose personal data may have been compromised. Now,

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Speaker 1: Optis has advised that the number of Northern Territory customers

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Speaker 1: whose driver's license data has been stolen is around twenty thousand. Now,

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Speaker 1: all people that have been impacted will be contacted by Optus.

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Speaker 1: But joining us on the line to let us know

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Speaker 1: a little bit more about how things are going to

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Speaker 1: work from the Northern Territory perspective is dipple's manager of

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Speaker 1: Policy and Licensing, Stephen Macro. Good morning to you, Stephen.

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Speaker 2: Good morning Katie.

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Speaker 1: Stephen, talk us through what is going to happen now

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Speaker 1: for those Territorians whose data may have been stolen and

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Speaker 1: might need to change their licenses.

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Speaker 2: Affected customers Optics customers who've had their guide license details

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Speaker 2: stolen through this data breach can come into an MBA

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Speaker 2: office or contact contact center to request the replacement license

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Speaker 2: free of charge. All they need to do is present

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Speaker 2: the correspondence from Optus as evidence of their data breach.

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Speaker 1: Yeah right, So I suppose for a lot of people

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Speaker 1: they're just going to be waiting to hear if Optus

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Speaker 1: gets in contact with them and then they can come in,

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Speaker 1: have a chat with you guys, and try to change

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Speaker 1: or try to get that new license pretty quickly.

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Speaker 2: Yes, we'll replace the license on the spot. Bear in

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Speaker 2: mind that our licenses are now mailed out, so the

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Speaker 2: person won't receive their new license card until they get

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Speaker 2: it in the mail.

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Speaker 1: Okay, So if they come in, have a chat with

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Speaker 1: you guys, and then it gets sort of the work

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Speaker 1: gets done, but then it will be mailed out, that

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Speaker 1: is correct, And Steven, any idea sort of how many like,

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Speaker 1: how many days that usually takes. I'm assuming not very

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Speaker 1: long if it's just mailing within the territory.

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Speaker 2: Mail delivery times very across the location. So it all

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Speaker 2: depends on the mail delivery in your location. But we'd

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Speaker 2: expected most licenses to be received within two weeks.

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Speaker 1: You don't have sort of the numbers. But have there

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Speaker 1: been a few people who've already come in.

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Speaker 2: Yeah. Since the data breach, we've had a steady stream

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Speaker 2: of customers coming in each day requesting a replacement license,

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Speaker 2: so expressing their concerns about the compromised.

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Speaker 1: License, and people like generally are people sort of pretty

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Speaker 1: reasonable about it? I would imagine that some people are

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Speaker 1: feeling quite sort of upset and done easy with their

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Speaker 1: data being shared.

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Speaker 2: Understandably, most people are quite anxious about the situation. I'm

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Speaker 2: very concerned that their license details is being used inappropriately,

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Speaker 2: and I know.

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Speaker 1: Some people have been questioning as well, Stephen. You know,

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Speaker 1: is it just sort of the license number that needs

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Speaker 1: to then change or is there more that needs to

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Speaker 1: change When it comes to our identification, there's.

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Speaker 2: A unique card number that's displayed on every license card

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Speaker 2: issued in the Northern Territory and that's the key element

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Speaker 2: for confirming the credential as an identity document. So it's

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Speaker 2: not just the license number. There's a unique card number

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Speaker 2: that is critical and every time we replace a license

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Speaker 2: that unique card number will change, and that's what we're offering.

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Speaker 1: Stephen tell Us. I think one of the things that

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Speaker 1: a lot of people will be wondering is whether they've

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Speaker 1: got to pay for it. The Chief Minister had said

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Speaker 1: on the show yesterday that no, that you wouldn't have

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Speaker 1: to pay to replace it. But that's the case, isn't it.

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Speaker 2: That is the case. As I said earlier, we are

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Speaker 2: offering a free card replacement, So just present your current

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Speaker 2: license card to an MVR with eavenence that you're an

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Speaker 2: Optics customer and will replace your license card for you.

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Speaker 1: And have there been any long lines or delays to

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Speaker 1: get those new licenses at the MVR officers.

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Speaker 2: No longer than normal and no change. There's just been

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Speaker 2: a slight increase in the number of inquiries we're receiving

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Speaker 2: about a replacement card.

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Speaker 1: Okay, so a slight increase in the number of people

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Speaker 1: getting in contact. But all pretty well business as usual

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Speaker 1: there for you guys by the sounds of as pretty

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Speaker 1: much Yeah, well, Stephen, we appreciate your time this morning

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Speaker 1: at short notice. Thank you very much for having a

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Speaker 1: quick chat with us.

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Speaker 2: Thanks Copie, thank you.