1
00:00:00,360 --> 00:00:03,840
Speaker 1: Now, yesterday we learned that the vaccine pass, well, it

2
00:00:03,920 --> 00:00:07,080
Speaker 1: was being dropped finally. I think it was the sentiment

3
00:00:07,120 --> 00:00:09,200
Speaker 1: from a lot of businesses around the top end and

4
00:00:09,360 --> 00:00:10,840
Speaker 1: right around the Northern territory.

5
00:00:10,960 --> 00:00:11,880
Speaker 2: But joining me on the.

6
00:00:11,840 --> 00:00:16,239
Speaker 1: Line right now is Dom from Dom's Cocktail Bar in Nightcliff,

7
00:00:16,280 --> 00:00:17,040
Speaker 1: Good morning to you.

8
00:00:17,040 --> 00:00:20,360
Speaker 3: Dom, Good morning Katie, how are you really well?

9
00:00:20,400 --> 00:00:21,200
Speaker 2: Thanks? Mate?

10
00:00:21,560 --> 00:00:24,440
Speaker 1: Now was the what was the reaction from you guys

11
00:00:24,480 --> 00:00:28,040
Speaker 1: when you learned that the vaccine pass was being dropped?

12
00:00:29,360 --> 00:00:35,000
Speaker 3: Yeah, finally we've been wondering why it wasn't scrapped with

13
00:00:36,600 --> 00:00:41,639
Speaker 3: the other measures about a month ago. In fact, why

14
00:00:41,800 --> 00:00:45,640
Speaker 3: was it held at all? So yeah, very pleased about that.

15
00:00:45,760 --> 00:00:50,960
Speaker 4: It is completely unnatural in hospitality to turn people away.

16
00:00:51,120 --> 00:00:54,040
Speaker 4: So very happy that we don't have to do that anymore.

17
00:00:54,320 --> 00:00:57,680
Speaker 1: And Dom had it become like quite hard to manage

18
00:00:57,720 --> 00:01:00,200
Speaker 1: in the sense that every time somebody came in, you're

19
00:01:00,240 --> 00:01:00,960
Speaker 1: having to go home.

20
00:01:01,000 --> 00:01:02,880
Speaker 2: Mate, Can you show us that you' vaccinated?

21
00:01:04,640 --> 00:01:08,640
Speaker 3: A lot of customers became used to the fact that

22
00:01:08,680 --> 00:01:10,920
Speaker 3: they have to show it when they come in, So

23
00:01:11,200 --> 00:01:14,280
Speaker 3: a lot of customers were prepared, had it ready to

24
00:01:14,480 --> 00:01:15,800
Speaker 3: show it staff.

25
00:01:15,480 --> 00:01:16,360
Speaker 4: When they came in.

26
00:01:17,520 --> 00:01:22,160
Speaker 3: But it's still uncomfortable. It's an uncomfortable.

27
00:01:23,880 --> 00:01:29,200
Speaker 4: Reaction to have, It's an uncomfortable conversation to have with customers.

28
00:01:29,280 --> 00:01:31,880
Speaker 4: So very happy that we don't have to bother with

29
00:01:31,920 --> 00:01:32,600
Speaker 4: that anymore.

30
00:01:33,120 --> 00:01:36,200
Speaker 2: And Tom, how is business in the sense that you know?

31
00:01:36,280 --> 00:01:38,360
Speaker 1: I think we're all we're all hoping that we have

32
00:01:38,400 --> 00:01:41,840
Speaker 1: a cracking dry season. But from what I've been hearing

33
00:01:41,840 --> 00:01:44,559
Speaker 1: this morning from the Chamber of Commerce, it's been pretty

34
00:01:44,560 --> 00:01:48,240
Speaker 1: tough for some industries, particularly hospitality, to be able to

35
00:01:48,240 --> 00:01:50,000
Speaker 1: fill all the jobs that they've got.

36
00:01:51,880 --> 00:01:54,600
Speaker 4: Yeah, it's a lot of uncertainty still.

37
00:01:54,840 --> 00:01:59,280
Speaker 3: I think things are slowly getting back to normal, especially

38
00:01:59,560 --> 00:01:59,960
Speaker 3: the life.

39
00:02:00,120 --> 00:02:05,200
Speaker 4: Couple of weeks there has been a small spike in cases.

40
00:02:05,240 --> 00:02:06,279
Speaker 4: We had all of our.

41
00:02:07,680 --> 00:02:07,960
Speaker 3: Have it.

42
00:02:08,080 --> 00:02:08,880
Speaker 4: Last week.

43
00:02:10,480 --> 00:02:12,440
Speaker 3: We were struggling, well, we got it all at once.

44
00:02:12,480 --> 00:02:15,840
Speaker 3: We were struggling to field a team for the weekend,

45
00:02:15,840 --> 00:02:21,640
Speaker 3: but we managed to get that through and the guys

46
00:02:21,680 --> 00:02:25,600
Speaker 3: who covered for us did really well. But yeah, all

47
00:02:25,639 --> 00:02:28,320
Speaker 3: back on board now, so hopefully we don't have any

48
00:02:28,360 --> 00:02:30,440
Speaker 3: more issues like that.

49
00:02:30,480 --> 00:02:34,040
Speaker 4: And customers are coming out again, which is good.

50
00:02:34,400 --> 00:02:34,680
Speaker 3: Yeah.

51
00:02:34,720 --> 00:02:38,080
Speaker 1: What is it like if one team member gets COVID

52
00:02:38,120 --> 00:02:40,399
Speaker 1: or if there is a close contact has that made

53
00:02:40,400 --> 00:02:42,520
Speaker 1: it quite tough over recent weeks.

54
00:02:43,480 --> 00:02:45,839
Speaker 3: Well, I think the fact that we all got it

55
00:02:45,880 --> 00:02:49,880
Speaker 3: is exactly the same time made it easier because we

56
00:02:49,919 --> 00:02:52,960
Speaker 3: all had to isolate for the same amount of time.

57
00:02:53,760 --> 00:02:57,359
Speaker 3: It just made it very difficult for old Ned who

58
00:02:58,240 --> 00:03:01,280
Speaker 3: was the only one of our regular starters on board.

59
00:03:01,320 --> 00:03:02,800
Speaker 4: But you did a great job.

60
00:03:03,080 --> 00:03:05,360
Speaker 1: Did a great job, and it just goes to show you,

61
00:03:05,440 --> 00:03:07,440
Speaker 1: I suppose some of the you know, some of the

62
00:03:07,440 --> 00:03:11,440
Speaker 1: difficulties that our wonderful Northern Territory businesses are facing right now,

63
00:03:11,480 --> 00:03:13,320
Speaker 1: and they're varied and they're challenging.

64
00:03:13,360 --> 00:03:14,560
Speaker 2: There's no doubt about that.

65
00:03:14,680 --> 00:03:15,480
Speaker 1: Dom.

66
00:03:16,040 --> 00:03:17,480
Speaker 4: That's right, that's right.

67
00:03:17,600 --> 00:03:22,639
Speaker 3: But yeah, hopefully we have a somewhat normal dry season.

68
00:03:23,000 --> 00:03:24,880
Speaker 4: And we can get on with it and.

69
00:03:26,520 --> 00:03:27,079
Speaker 3: Go well.

70
00:03:27,560 --> 00:03:29,760
Speaker 2: Well, Dom, lovely to catch up with you this morning.

71
00:03:29,800 --> 00:03:32,760
Speaker 1: We really appreciate your time and hopefully we do have

72
00:03:32,800 --> 00:03:37,240
Speaker 1: a cracking dry season. Thanks mate, awesome, Thanks Katie, thank you,

73
00:03:37,720 --> 00:03:41,000
Speaker 1: and well joining me on the line right now. I

74
00:03:41,080 --> 00:03:44,760
Speaker 1: believe that I've got Jason Hannah, well known restauranteur here

75
00:03:44,800 --> 00:03:46,000
Speaker 1: in the Northern Territory.

76
00:03:46,000 --> 00:03:46,840
Speaker 2: Good morning to you.

77
00:03:46,840 --> 00:03:48,840
Speaker 5: Jace, morning Katie.

78
00:03:48,840 --> 00:03:51,160
Speaker 2: How are you very well mate? What was your reaction

79
00:03:51,320 --> 00:03:53,840
Speaker 2: yesterday when that vaccine pass was dropped.

80
00:03:54,960 --> 00:03:58,160
Speaker 5: Oh, guy, was just I was just copying a whole

81
00:03:58,200 --> 00:04:00,360
Speaker 5: bunch of messages from my staff going true.

82
00:04:00,360 --> 00:04:00,920
Speaker 3: Is it's true?

83
00:04:01,040 --> 00:04:04,240
Speaker 5: So you know their reaction is what's more important. You know,

84
00:04:04,320 --> 00:04:07,720
Speaker 5: it really has been a pain in their ASTs. Yeah. Yeah,

85
00:04:07,840 --> 00:04:09,880
Speaker 5: I mean, don't get me wrong. A lot of people

86
00:04:09,920 --> 00:04:13,320
Speaker 5: have been fantastic, but but you know some people really

87
00:04:13,360 --> 00:04:18,039
Speaker 5: have been have been a little bit argumentative or you know,

88
00:04:18,080 --> 00:04:19,640
Speaker 5: they're just not in a good mood and they take

89
00:04:19,640 --> 00:04:21,920
Speaker 5: it out on them on the crew. So one less

90
00:04:21,920 --> 00:04:23,839
Speaker 5: thing to worry about. We can actually just get back

91
00:04:23,839 --> 00:04:27,240
Speaker 5: to welcoming people and trying to serve them rather than

92
00:04:28,440 --> 00:04:29,680
Speaker 5: rathervant check them first.

93
00:04:30,160 --> 00:04:30,760
Speaker 2: Yeah, that's a.

94
00:04:30,680 --> 00:04:32,880
Speaker 1: Really good point. And that's actually something that I hadn't

95
00:04:32,920 --> 00:04:34,919
Speaker 1: sort of thought of. And I just scort up with

96
00:04:35,000 --> 00:04:37,279
Speaker 1: Dom from Dom's Bar and he said the same. You know,

97
00:04:37,320 --> 00:04:41,160
Speaker 1: in hospitality, what you're usually doing is welcoming people in.

98
00:04:41,320 --> 00:04:42,360
Speaker 2: So when you're actually.

99
00:04:42,160 --> 00:04:45,479
Speaker 1: Having to check their you know, their vaccine pass, it

100
00:04:45,600 --> 00:04:48,800
Speaker 1: actually sort of is is not It doesn't feel normal

101
00:04:48,839 --> 00:04:50,960
Speaker 1: for somebody who works in hospitality.

102
00:04:51,920 --> 00:04:54,960
Speaker 5: No, And look, we've got we've got new people to hospitality.

103
00:04:55,160 --> 00:04:57,320
Speaker 5: This is their first job or their first experience with it,

104
00:04:57,400 --> 00:04:59,680
Speaker 5: and they this is the norm for them, So we

105
00:04:59,720 --> 00:05:02,920
Speaker 5: have to retrain them and explain to them that, you know, hey, listen,

106
00:05:03,400 --> 00:05:04,960
Speaker 5: it's a lot better now. We don't have to go

107
00:05:05,040 --> 00:05:07,839
Speaker 5: through that rig roll. Now it's just about a smile

108
00:05:07,880 --> 00:05:08,960
Speaker 5: and expect to smile back.

109
00:05:09,240 --> 00:05:13,040
Speaker 1: Yeah, Jason, had you had a few situations at your

110
00:05:13,160 --> 00:05:17,560
Speaker 1: establishments where sometimes people did become angry when they were asked.

111
00:05:18,560 --> 00:05:20,800
Speaker 5: I've actually had a couple where they've actually called me

112
00:05:21,040 --> 00:05:23,160
Speaker 5: to come and deal with it, and I've jumped on

113
00:05:23,200 --> 00:05:25,400
Speaker 5: my scooter, turned up there and put a foot straight

114
00:05:25,480 --> 00:05:27,880
Speaker 5: up their ass. You know, at the end of the day,

115
00:05:27,880 --> 00:05:31,560
Speaker 5: you can't reason with unreasonable people. You know, I know

116
00:05:31,680 --> 00:05:34,039
Speaker 5: some people sometimes have a bad day, but you know,

117
00:05:34,160 --> 00:05:35,919
Speaker 5: some of these poor young staff are just trying to

118
00:05:35,920 --> 00:05:39,560
Speaker 5: do their job and it wasn't their choice to do it. Yeah,

119
00:05:39,600 --> 00:05:41,640
Speaker 5: but you know, they stepped up and they did it.

120
00:05:41,680 --> 00:05:44,919
Speaker 5: So look that's all behind us now. Yeah, you know,

121
00:05:45,000 --> 00:05:47,120
Speaker 5: we're just looking forward to getting back on with it

122
00:05:47,160 --> 00:05:50,280
Speaker 5: and actually, you know doing what hospitality is about, matis

123
00:05:50,279 --> 00:05:52,360
Speaker 5: welcoming people into our venues and serving them.

124
00:05:52,400 --> 00:05:54,400
Speaker 1: And Jason a little bit earlier this morning, I caught

125
00:05:54,480 --> 00:05:57,080
Speaker 1: up with the Chamber of Commerce Stephen Goodall, and we

126
00:05:57,080 --> 00:05:59,720
Speaker 1: were talking about some of the issues around the territory

127
00:05:59,720 --> 00:06:02,800
Speaker 1: at them and right around Australia, but I think particularly

128
00:06:02,800 --> 00:06:06,200
Speaker 1: in Northern Australia and regional parts of the country where

129
00:06:06,200 --> 00:06:09,599
Speaker 1: there is quite a job shortage. How's it going for

130
00:06:09,680 --> 00:06:12,440
Speaker 1: you with you know, making sure that you're filling those

131
00:06:12,720 --> 00:06:14,520
Speaker 1: those different jobs that you've got.

132
00:06:15,640 --> 00:06:18,400
Speaker 5: Well, I've been really fortunate. You know, We've got a

133
00:06:18,440 --> 00:06:20,680
Speaker 5: great bunch of people who have been working with us

134
00:06:20,680 --> 00:06:24,960
Speaker 5: at different venues that have chosen to stay. You know,

135
00:06:25,040 --> 00:06:28,040
Speaker 5: however it is, you know, it is a transient nature

136
00:06:28,040 --> 00:06:31,359
Speaker 5: of the job. People do move on, or they move up,

137
00:06:31,440 --> 00:06:34,720
Speaker 5: or they move across. So you know, not having those

138
00:06:34,800 --> 00:06:38,320
Speaker 5: travelers that help fill in those gaps during that peak

139
00:06:38,360 --> 00:06:41,000
Speaker 5: busy season is something that we're not looking forward to.

140
00:06:41,040 --> 00:06:45,279
Speaker 5: And you're already seeing venues make changes to their offerings

141
00:06:45,400 --> 00:06:48,560
Speaker 5: because they just haven't haven't got the staff or they're predicting.

142
00:06:48,240 --> 00:06:49,080
Speaker 4: To not have the staff.

143
00:06:49,120 --> 00:06:50,640
Speaker 5: So yeah, it is a bit of a shame, but

144
00:06:50,680 --> 00:06:52,479
Speaker 5: you know what, we're troopers will work through.

145
00:06:52,279 --> 00:06:54,800
Speaker 2: It absolutely, and that's the territory spirit.

146
00:06:54,839 --> 00:06:56,840
Speaker 1: I reckon are you having to do anything a little

147
00:06:56,839 --> 00:06:59,159
Speaker 1: bit creative to try and you know, to get people

148
00:06:59,200 --> 00:07:00,839
Speaker 1: to stay working.

149
00:07:00,520 --> 00:07:02,559
Speaker 2: For a little bit longer or are they pretty loyal

150
00:07:02,640 --> 00:07:03,279
Speaker 2: to you guys?

151
00:07:04,400 --> 00:07:06,400
Speaker 5: Mate, you know there's always a cold beer at the end,

152
00:07:06,480 --> 00:07:10,480
Speaker 5: and you know it's a good fun job. There's always

153
00:07:10,520 --> 00:07:12,680
Speaker 5: a bit of a joke you know, on the job

154
00:07:12,720 --> 00:07:15,200
Speaker 5: as well as before and after. Say, look, it is

155
00:07:15,320 --> 00:07:18,360
Speaker 5: just about trying to make it as enjoyable experiences as

156
00:07:18,360 --> 00:07:21,080
Speaker 5: it should be because hospitality is about you know, it's

157
00:07:21,080 --> 00:07:24,120
Speaker 5: about that smile. Third, and you know you can make

158
00:07:24,160 --> 00:07:26,840
Speaker 5: people smile that the easiest way is to actually have

159
00:07:26,960 --> 00:07:30,320
Speaker 5: them smiling naturally. So create a fun and exciting work

160
00:07:30,400 --> 00:07:33,360
Speaker 5: work workplace. You know, having the pressure taken off of

161
00:07:33,400 --> 00:07:36,200
Speaker 5: not having to deal with this vaccine passport is a

162
00:07:36,240 --> 00:07:38,800
Speaker 5: step in the right direction for us. And you know

163
00:07:39,600 --> 00:07:41,680
Speaker 5: it's all we like it when it's busy too. So

164
00:07:42,240 --> 00:07:44,560
Speaker 5: you know we're coming into the dry season where it

165
00:07:44,560 --> 00:07:47,960
Speaker 5: picks up. You know we're ready, we're hungry.

166
00:07:48,200 --> 00:07:49,760
Speaker 2: Yep, all good stuff.

167
00:07:49,760 --> 00:07:51,960
Speaker 1: Well, mate, I hope that it is a cracking dry

168
00:07:52,000 --> 00:07:55,040
Speaker 1: season for everybody, and and it's always good to catch

169
00:07:55,080 --> 00:07:55,440
Speaker 1: up with you.

170
00:07:55,480 --> 00:07:56,960
Speaker 2: Thank you very much for having a chat with me

171
00:07:57,000 --> 00:07:59,560
Speaker 2: this morning. Thank you,