1 00:00:00,880 --> 00:00:05,360 Speaker 1: This is jem nation with I've got a gholie, even 2 00:00:05,360 --> 00:00:07,000 Speaker 1: though I'm having a good day because I got wordled 3 00:00:07,000 --> 00:00:11,719 Speaker 1: in two Did you really me? What is it? I'm 4 00:00:11,800 --> 00:00:17,880 Speaker 1: not telling you or let your elbow do the typing, 5 00:00:19,000 --> 00:00:22,599 Speaker 1: but I do have a ghoulie. It involves jewelry. I 6 00:00:22,920 --> 00:00:26,960 Speaker 1: hardly gave me a little a necklace for Christmas. It's 7 00:00:27,000 --> 00:00:29,840 Speaker 1: a beautiful stone, but it wasn't on a chain. So 8 00:00:29,880 --> 00:00:31,640 Speaker 1: I went to a shop the other day, very nice shop, 9 00:00:31,760 --> 00:00:33,199 Speaker 1: and I'd had a lovely chain to put it on, 10 00:00:33,880 --> 00:00:36,159 Speaker 1: and the chain was too long, so we decided to 11 00:00:36,240 --> 00:00:38,360 Speaker 1: shorten it and they said come back tomorrow, and they 12 00:00:38,360 --> 00:00:40,320 Speaker 1: texted me and said it's ready to pick up. I 13 00:00:40,360 --> 00:00:42,320 Speaker 1: went to pick it up and I said, thank you 14 00:00:42,400 --> 00:00:47,479 Speaker 1: very much. Here you go. Transaction, A great transaction. The 15 00:00:47,560 --> 00:00:51,440 Speaker 1: end you'd think done ten past one in the morning. 16 00:00:51,479 --> 00:00:55,200 Speaker 1: A couple of days later, I get a text and 17 00:00:55,560 --> 00:00:58,480 Speaker 1: I have my phone on silent, but with an eighteen 18 00:00:58,560 --> 00:01:01,200 Speaker 1: year old son, I wake up and roll over. I 19 00:01:01,240 --> 00:01:03,280 Speaker 1: think I'll just check my phone and I see a text. 20 00:01:03,760 --> 00:01:07,040 Speaker 1: It's a text from the jewelry shop saying thank you 21 00:01:07,080 --> 00:01:11,119 Speaker 1: for shopping with us. Please fill out the following feedback 22 00:01:11,160 --> 00:01:15,319 Speaker 1: form at one o'clock in the morning, so I ignored it. 23 00:01:16,040 --> 00:01:17,840 Speaker 1: Then a couple of days ago I got another one. 24 00:01:18,000 --> 00:01:21,760 Speaker 1: Please fill out this feedback form. I mean, is this 25 00:01:21,800 --> 00:01:24,640 Speaker 1: where we are now? The service was great, the shop 26 00:01:24,760 --> 00:01:30,200 Speaker 1: was lovely. I paid for the service. Shouldn't that be 27 00:01:30,280 --> 00:01:30,560 Speaker 1: the end? 28 00:01:30,640 --> 00:01:32,960 Speaker 2: That should be the end. 29 00:01:33,200 --> 00:01:36,399 Speaker 1: Harley went to buy some electrical goods last year and 30 00:01:36,440 --> 00:01:38,200 Speaker 1: they said when he went to buy it at the counter, 31 00:01:38,240 --> 00:01:40,720 Speaker 1: they said, what's your name, phone number, and address. He said, 32 00:01:40,720 --> 00:01:42,120 Speaker 1: I don't really want to give you all that and 33 00:01:42,160 --> 00:01:43,640 Speaker 1: they said, oh, sorry, we have to have that. And 34 00:01:43,640 --> 00:01:45,000 Speaker 1: he said, well, I'm not going to give you that, 35 00:01:45,120 --> 00:01:47,360 Speaker 1: but this is a substantial amount I'm spending on an 36 00:01:47,360 --> 00:01:50,760 Speaker 1: appliance here. Let's just do the transaction. And she said, 37 00:01:50,800 --> 00:01:52,800 Speaker 1: I can't put it through without those details. So he left. 38 00:01:52,840 --> 00:01:53,640 Speaker 1: He walked out of the shop. 39 00:01:53,760 --> 00:01:54,960 Speaker 2: Oh take my business elsewhere. 40 00:01:55,040 --> 00:01:57,320 Speaker 1: They wouldn't let him buy it without get because it's 41 00:01:57,320 --> 00:02:00,280 Speaker 1: all about mailing this now, it's all about marketing. It 42 00:02:00,360 --> 00:02:03,360 Speaker 1: is for the company, so it's no longer just you 43 00:02:03,400 --> 00:02:06,160 Speaker 1: go into a shop, you buy it. Like magine if 44 00:02:06,240 --> 00:02:08,639 Speaker 1: Jack had gone to buy the magic beans and I 45 00:02:08,680 --> 00:02:10,600 Speaker 1: had to fill out a feedback fork. 46 00:02:11,840 --> 00:02:14,600 Speaker 2: It shouldn't be so you wouldn't be happy because you 47 00:02:14,639 --> 00:02:16,760 Speaker 2: got that giant bean stalk. And then there was a. 48 00:02:16,760 --> 00:02:20,799 Speaker 1: Giant I do, sir, I just went to buy a cow. 49 00:02:21,840 --> 00:02:24,760 Speaker 2: Well, no, he went to his mother said to him, 50 00:02:24,960 --> 00:02:27,320 Speaker 2: take the cow, the cow, take the cow to the 51 00:02:27,360 --> 00:02:29,679 Speaker 2: market and get some money for it. But he came 52 00:02:29,720 --> 00:02:32,679 Speaker 2: back with magic beans because someone on the way said, hey, mate, 53 00:02:32,800 --> 00:02:35,359 Speaker 2: got some magic beans. You're like these? And then I 54 00:02:35,440 --> 00:02:37,160 Speaker 2: think he was going to smoke them. Maybe he did 55 00:02:37,280 --> 00:02:38,880 Speaker 2: smoke them, maybe he took them. 56 00:02:39,240 --> 00:02:41,679 Speaker 1: That's why the feedback form was so weave. Jane, the 57 00:02:41,800 --> 00:02:42,800 Speaker 1: giant bean. 58 00:02:42,600 --> 00:02:46,080 Speaker 2: Stalk came in. Really, there's no giant, there's no bean stalk, 59 00:02:46,760 --> 00:02:47,960 Speaker 2: and you've wet your pants. 60 00:02:48,880 --> 00:02:50,720 Speaker 1: That's how my transaction ended too. 61 00:02:51,560 --> 00:02:53,880 Speaker 2: Well, that is a great gully. I totally understand that. 62 00:02:53,880 --> 00:02:56,000 Speaker 2: That's why whenever I go to a shop, I always 63 00:02:56,040 --> 00:02:57,280 Speaker 2: they say have you got a phone number? I go 64 00:02:57,440 --> 00:02:58,720 Speaker 2: yet and I just give him your number. 65 00:02:59,480 --> 00:03:03,400 Speaker 1: Oh that explains a lot that motorcycle information I'm getting