1 00:00:00,160 --> 00:00:02,240 Speaker 1: We know that a new stream of police are set 2 00:00:02,279 --> 00:00:06,160 Speaker 1: to be established targeting anti social behavior in public places 3 00:00:06,280 --> 00:00:10,280 Speaker 1: across the Northern Territory. The Police Public Safety Officer Units 4 00:00:10,400 --> 00:00:14,920 Speaker 1: is going to consolidate auxilliary and safety officers with standardized 5 00:00:14,920 --> 00:00:19,000 Speaker 1: training through the Police College. The move, we'll see transit 6 00:00:19,040 --> 00:00:23,000 Speaker 1: safety and public housing officer roles scrapped with those officers 7 00:00:23,400 --> 00:00:27,159 Speaker 1: transitioning to the new police units. Now joining us in 8 00:00:27,200 --> 00:00:29,720 Speaker 1: the studio to tell us more about the move is 9 00:00:29,760 --> 00:00:33,760 Speaker 1: the Acting Deputy Commissioner James O'Brien. Good morning to you, Good. 10 00:00:33,560 --> 00:00:35,120 Speaker 2: Morning Katie, good morning to your listeners. 11 00:00:35,240 --> 00:00:39,440 Speaker 1: Now what kind of training are the ppsos going to do? 12 00:00:40,200 --> 00:00:42,720 Speaker 2: So at the moment, we have what's called a front 13 00:00:42,720 --> 00:00:45,760 Speaker 2: line auxiliary and most of the community will see them 14 00:00:45,800 --> 00:00:49,560 Speaker 2: as palis so our police auxiliary liquor inspectors. So they're 15 00:00:49,600 --> 00:00:53,199 Speaker 2: mainly in Catherine Tennant Creek and Al Springs. They receive 16 00:00:53,360 --> 00:00:58,040 Speaker 2: a quite comprehensive set of training because they carry a firearm, 17 00:00:58,080 --> 00:01:00,680 Speaker 2: they still do driver training, they do all of those 18 00:01:00,720 --> 00:01:04,280 Speaker 2: things that a constable would do to be able to 19 00:01:04,319 --> 00:01:07,440 Speaker 2: carry far from so they're very highly trained. Okay, and 20 00:01:07,760 --> 00:01:09,920 Speaker 2: the reason why we need that is because out in 21 00:01:09,959 --> 00:01:12,640 Speaker 2: our community. You know, it's very low risk, I know, 22 00:01:12,920 --> 00:01:15,120 Speaker 2: but if we have something like an active armed defender 23 00:01:15,240 --> 00:01:17,640 Speaker 2: or something like that, we as police, because we're wearing 24 00:01:17,680 --> 00:01:20,280 Speaker 2: a police uniform, the community look at us to be 25 00:01:20,280 --> 00:01:24,960 Speaker 2: able to deal with that. So with this new PPSO program, 26 00:01:25,080 --> 00:01:29,600 Speaker 2: what we'll be doing is the current FAISO. I'll try 27 00:01:29,640 --> 00:01:33,199 Speaker 2: not to use acronyms. The current public Housing Safety Officer 28 00:01:33,280 --> 00:01:37,360 Speaker 2: and Transit Safety officers. They've got certain powers under their acts. 29 00:01:37,880 --> 00:01:41,600 Speaker 2: Police also have those powers, and what a PPSO will 30 00:01:41,600 --> 00:01:44,600 Speaker 2: be is a member of the police force operating under 31 00:01:44,600 --> 00:01:47,760 Speaker 2: the Police Administration Act with all of those powers. So 32 00:01:47,880 --> 00:01:51,320 Speaker 2: basically they will take over those powers, but just operate 33 00:01:51,520 --> 00:01:55,000 Speaker 2: in our housing estates, on our bus routes, in our 34 00:01:55,080 --> 00:01:59,840 Speaker 2: bus interchanges. If they continue to exist, all of our malls. 35 00:02:00,160 --> 00:02:02,440 Speaker 2: To mister Bascala the other day, the Lord Mayor, and 36 00:02:02,480 --> 00:02:05,160 Speaker 2: he's absolutely wrapped and he said, thank you. I'll be 37 00:02:05,200 --> 00:02:07,720 Speaker 2: talking to you about getting people walking up and down 38 00:02:07,760 --> 00:02:09,800 Speaker 2: our moll, which is something I've been trying to do 39 00:02:09,840 --> 00:02:13,360 Speaker 2: for a long time. These people will be able to 40 00:02:13,480 --> 00:02:18,239 Speaker 2: so those current employees, we will offer them to go 41 00:02:18,400 --> 00:02:22,880 Speaker 2: through the recruitment package for a PPSO. 42 00:02:22,639 --> 00:02:24,840 Speaker 1: And if they don't want to do it. My understanding 43 00:02:24,880 --> 00:02:27,320 Speaker 1: is that it's been grandfather. They can deal with their 44 00:02:27,400 --> 00:02:31,040 Speaker 1: or speak to their departments and that will be worked 45 00:02:31,080 --> 00:02:31,639 Speaker 1: through for them. 46 00:02:31,800 --> 00:02:35,560 Speaker 2: Exactly right, exactly right. So eventually we've got to have 47 00:02:35,600 --> 00:02:39,600 Speaker 2: a transition period where we still need the public housing safety, 48 00:02:39,639 --> 00:02:42,440 Speaker 2: the transit safety and the ppsos because we can't recruit 49 00:02:43,040 --> 00:02:45,560 Speaker 2: that much to fill the gap. So there has to 50 00:02:45,560 --> 00:02:46,600 Speaker 2: be a transition period. 51 00:02:46,760 --> 00:02:50,840 Speaker 1: So tell me, by the sounds of it, these ppsos 52 00:02:51,000 --> 00:02:52,960 Speaker 1: are going to be trained in the same way that 53 00:02:53,040 --> 00:02:56,560 Speaker 1: our palis have they So essentially it's going to be 54 00:02:56,919 --> 00:03:00,320 Speaker 1: a similar sort of role to what I'm different get 55 00:03:00,400 --> 00:03:03,240 Speaker 1: exactly what you've said in terms of the locations, but 56 00:03:03,560 --> 00:03:05,800 Speaker 1: similar powers to what the police have. 57 00:03:06,360 --> 00:03:09,880 Speaker 2: Yes, and that's exactly right. So each our current auxiliaries 58 00:03:09,919 --> 00:03:13,320 Speaker 2: have what's called an instrument of appointment and that details 59 00:03:13,360 --> 00:03:15,640 Speaker 2: the powers or the level of powers that they have. 60 00:03:16,760 --> 00:03:19,560 Speaker 2: So for things, for instance, what we don't want our 61 00:03:19,680 --> 00:03:23,240 Speaker 2: ppsos to have is that extra training to do with 62 00:03:23,560 --> 00:03:26,600 Speaker 2: the higher level investigation. We don't want them to deal 63 00:03:26,639 --> 00:03:28,640 Speaker 2: with that because we have specialist constables that will come 64 00:03:28,639 --> 00:03:32,120 Speaker 2: in and do that. What the ppsos will do is 65 00:03:32,440 --> 00:03:35,440 Speaker 2: on our bus networks in our housing estates, in our 66 00:03:35,480 --> 00:03:38,800 Speaker 2: shopping centers. They will be able to deal with matters 67 00:03:38,840 --> 00:03:41,960 Speaker 2: there and then and to arrest a person and take 68 00:03:41,960 --> 00:03:44,320 Speaker 2: them into custody and deal with them as we're a 69 00:03:44,400 --> 00:03:47,360 Speaker 2: transit safety in a public housing safety officer, they don't 70 00:03:47,480 --> 00:03:49,120 Speaker 2: they need to bring them to a police officer. So 71 00:03:49,160 --> 00:03:50,240 Speaker 2: we're cutting out the main and. 72 00:03:50,160 --> 00:03:52,200 Speaker 1: It can make it really quite difficult, I would imagine 73 00:03:52,240 --> 00:03:55,760 Speaker 1: as well if police officers are busy at other more 74 00:03:55,800 --> 00:03:58,920 Speaker 1: serious jobs. So what this will hopefully mean is that 75 00:03:58,920 --> 00:04:02,640 Speaker 1: they're then able to, if needed, arrest somebody, get them 76 00:04:02,680 --> 00:04:04,720 Speaker 1: to a watchhouse exactly right. 77 00:04:04,640 --> 00:04:06,880 Speaker 2: And keep our constables out on the front line dealing 78 00:04:06,920 --> 00:04:08,240 Speaker 2: with those urgent response mans. 79 00:04:08,320 --> 00:04:11,360 Speaker 1: Yeah, you did talk about what they're not going to 80 00:04:11,400 --> 00:04:13,640 Speaker 1: be able to do. I mean in terms of their 81 00:04:13,760 --> 00:04:16,760 Speaker 1: powers and in terms of what they'll need. Are they 82 00:04:16,800 --> 00:04:19,080 Speaker 1: going to be armed with a firearm? 83 00:04:19,480 --> 00:04:22,080 Speaker 2: Absolutely, because they are members of the police force and 84 00:04:22,160 --> 00:04:25,159 Speaker 2: we want them to be out in that public sphere, 85 00:04:26,160 --> 00:04:28,200 Speaker 2: and probably a couple of other things for you that 86 00:04:28,240 --> 00:04:31,320 Speaker 2: they will be highly visible with a different type of uniform, 87 00:04:31,600 --> 00:04:35,120 Speaker 2: same police but they will be very distinguishable. 88 00:04:35,440 --> 00:04:37,640 Speaker 1: But that's a little bit like the palis as well though, right, 89 00:04:37,680 --> 00:04:41,640 Speaker 1: don't they have like a yellow thing on their sleeve. 90 00:04:41,800 --> 00:04:43,440 Speaker 1: The palis is a little bit different. 91 00:04:43,520 --> 00:04:46,279 Speaker 2: Yeah, they do. But what we're looking at is probably 92 00:04:46,320 --> 00:04:50,279 Speaker 2: something if people want to google the saphole police security 93 00:04:50,279 --> 00:04:53,280 Speaker 2: of say police, Yeah, have a look at that uniform. 94 00:04:53,600 --> 00:04:56,200 Speaker 2: That's sort of like the idea that we're looking at. Okay, 95 00:04:56,279 --> 00:04:58,120 Speaker 2: So used to make them really visible, all right. 96 00:04:58,000 --> 00:05:02,000 Speaker 1: So visible and so you know they are going to 97 00:05:02,040 --> 00:05:05,400 Speaker 1: be armed. I mean, there's been concerns raised by some 98 00:05:05,600 --> 00:05:08,520 Speaker 1: members of the community about the fact that they're going 99 00:05:08,560 --> 00:05:12,360 Speaker 1: to be armed. What kind of training are they going 100 00:05:12,440 --> 00:05:15,960 Speaker 1: to go through before they end up, you know, armed? 101 00:05:17,240 --> 00:05:19,520 Speaker 2: So in terms of that specific thing armed, because they 102 00:05:19,520 --> 00:05:21,880 Speaker 2: won't just be armed with a firearm, they'll have a 103 00:05:21,960 --> 00:05:25,320 Speaker 2: taser when they're training, they'll have oc spray and those 104 00:05:25,320 --> 00:05:28,640 Speaker 2: sorts of things. That training is exactly the same as 105 00:05:28,640 --> 00:05:31,839 Speaker 2: a constable, So probably to get that across to the 106 00:05:31,880 --> 00:05:35,320 Speaker 2: community and just relay to reassure them that they're going 107 00:05:35,320 --> 00:05:37,640 Speaker 2: to receive exactly the same training as a constable. 108 00:05:38,120 --> 00:05:40,400 Speaker 1: In relation to that, so, how many weeks does that 109 00:05:40,440 --> 00:05:41,680 Speaker 1: constable training. 110 00:05:41,360 --> 00:05:44,039 Speaker 2: Go for It's around thirty two weeks, okay, So they'll 111 00:05:44,080 --> 00:05:46,880 Speaker 2: be doing the same, not fully, not not the thirty 112 00:05:46,880 --> 00:05:50,480 Speaker 2: two weeks. So a frontline auxiliary is actually about half 113 00:05:50,520 --> 00:05:54,640 Speaker 2: of the time, but that half is focusing on all 114 00:05:54,720 --> 00:05:57,640 Speaker 2: of those things that our community really needs, which is 115 00:05:57,640 --> 00:06:00,960 Speaker 2: that firearms training, which is that driver training, use of 116 00:06:01,000 --> 00:06:03,440 Speaker 2: force training, all of those things that they need to 117 00:06:03,480 --> 00:06:06,320 Speaker 2: be able to reassure the community that they're highly trained 118 00:06:06,320 --> 00:06:08,159 Speaker 2: and able to do the things that they need to 119 00:06:08,200 --> 00:06:10,159 Speaker 2: do to protect them out in those spaces. 120 00:06:10,279 --> 00:06:13,279 Speaker 1: James, in your role as the acting Deputy Commissioner, I 121 00:06:13,320 --> 00:06:17,400 Speaker 1: mean from your perspective, how big a difference is this 122 00:06:17,480 --> 00:06:20,839 Speaker 1: going to make for the Northern Territory Police in terms 123 00:06:20,960 --> 00:06:25,479 Speaker 1: of frontline officers, you know, your constables, your general duties, 124 00:06:25,600 --> 00:06:29,680 Speaker 1: others being able to do their jobs and maybe freed 125 00:06:29,800 --> 00:06:34,080 Speaker 1: up from dealing with people who are intoxicated, dealing with 126 00:06:34,120 --> 00:06:37,359 Speaker 1: people who may not necessarily be breaking the law, but 127 00:06:37,440 --> 00:06:41,240 Speaker 1: are engaging in anti social behavior on our streets, and 128 00:06:41,920 --> 00:06:44,760 Speaker 1: generally engaging in behavior that the rest of the community 129 00:06:44,800 --> 00:06:46,240 Speaker 1: really doesn't find acceptable. 130 00:06:46,600 --> 00:06:48,800 Speaker 2: So what we find in policing is that if you 131 00:06:48,800 --> 00:06:51,360 Speaker 2: deal with alcohol on the streets early in the day, 132 00:06:51,760 --> 00:06:54,919 Speaker 2: that reduces certain levels of crime later on in the afternoon, 133 00:06:55,040 --> 00:06:58,000 Speaker 2: and the amount of alcohol on the streets. What we 134 00:06:58,080 --> 00:07:00,120 Speaker 2: do find and we didn't exercise on this just the 135 00:07:00,160 --> 00:07:03,160 Speaker 2: other week over in the Northern suburbs, where we reduced 136 00:07:03,640 --> 00:07:07,440 Speaker 2: alcohol related domestic violence incidents by half just by going 137 00:07:07,480 --> 00:07:11,800 Speaker 2: out and dealing with any social behavior. Highly visible police 138 00:07:11,960 --> 00:07:14,720 Speaker 2: from the Territory Safety Division they were out doing that. 139 00:07:14,800 --> 00:07:17,400 Speaker 2: So we've and we've proved this over the years. So 140 00:07:17,480 --> 00:07:21,120 Speaker 2: what this PPSO model is is about doing that and 141 00:07:21,240 --> 00:07:24,000 Speaker 2: allowing our constables to deal with that higher level going 142 00:07:24,000 --> 00:07:27,080 Speaker 2: to crash scenes, going to you know, those unlawful entries, 143 00:07:27,120 --> 00:07:30,200 Speaker 2: going to und robberies, those sorts of things. So we 144 00:07:30,360 --> 00:07:33,680 Speaker 2: hope and I'm pretty confident that we will we'll be 145 00:07:33,720 --> 00:07:36,880 Speaker 2: able to, I suppose, diversify our workforce to be able 146 00:07:36,920 --> 00:07:40,080 Speaker 2: to target those areas appropriately for the community. 147 00:07:40,160 --> 00:07:42,440 Speaker 1: Do you know if they you know, if other states 148 00:07:42,520 --> 00:07:45,480 Speaker 1: have a similar sort of model to what these ppsos 149 00:07:45,520 --> 00:07:46,240 Speaker 1: are going to do. 150 00:07:47,360 --> 00:07:49,800 Speaker 2: We're taking it just a little bit further in that. 151 00:07:50,480 --> 00:07:53,080 Speaker 2: So if you have a look at AFP Protective Services 152 00:07:53,120 --> 00:07:56,880 Speaker 2: officers mainly about dealing with the protection of government assets, 153 00:07:56,920 --> 00:07:59,760 Speaker 2: government buildings, you know, those sorts of places, they're actually 154 00:07:59,840 --> 00:08:04,240 Speaker 2: very highly trained. By the way the AFPP we have 155 00:08:04,400 --> 00:08:08,640 Speaker 2: saphole protective police security officers that again do the same. 156 00:08:08,680 --> 00:08:10,560 Speaker 2: They're not members of the police force. They wear a 157 00:08:10,560 --> 00:08:13,720 Speaker 2: police uniform, but they're not really members of the police force, 158 00:08:13,760 --> 00:08:15,000 Speaker 2: but they carry firearm as well. 159 00:08:15,080 --> 00:08:19,520 Speaker 1: Okay, so we're not reinventing the wheel here, No, absolutely not. Okay. 160 00:08:19,760 --> 00:08:22,600 Speaker 1: So can I ask in terms of where they're going 161 00:08:22,640 --> 00:08:25,080 Speaker 1: to be deployed across the Northern territory, is there going 162 00:08:25,080 --> 00:08:26,440 Speaker 1: to be a bit of a roll out, like where 163 00:08:26,480 --> 00:08:27,320 Speaker 1: are they starting? 164 00:08:28,040 --> 00:08:30,200 Speaker 2: So what we'll do is look at having them based 165 00:08:30,200 --> 00:08:33,720 Speaker 2: in our major centers, so Darwin, Catherine Tenant Creek and 166 00:08:33,760 --> 00:08:37,040 Speaker 2: Alice Springs. In the places like Catherine Tennant Creek and 167 00:08:37,040 --> 00:08:40,560 Speaker 2: Alice Springs, you'll probably see them fill up those pally 168 00:08:40,720 --> 00:08:46,240 Speaker 2: current pali roles doing the the bottoo type thing. But 169 00:08:46,280 --> 00:08:48,880 Speaker 2: they'll also feel What we needs to be mindful of 170 00:08:49,000 --> 00:08:51,679 Speaker 2: in those areas is that we're not reducing the services 171 00:08:51,679 --> 00:08:55,800 Speaker 2: that housing and DLI or transport provide at the moment 172 00:08:55,840 --> 00:08:58,559 Speaker 2: in those services, so we need to make sure that 173 00:08:58,600 --> 00:09:00,480 Speaker 2: we're continuing those services as well. 174 00:09:00,559 --> 00:09:04,520 Speaker 1: So now in terms of the number fifty six is 175 00:09:04,520 --> 00:09:07,080 Speaker 1: what we've been told is that going to be enough? 176 00:09:07,200 --> 00:09:09,480 Speaker 1: Is there going to be more so, that's. 177 00:09:09,360 --> 00:09:12,560 Speaker 2: A number at the moment based on more than likely 178 00:09:12,559 --> 00:09:15,480 Speaker 2: the FTE of those two of housing as well as 179 00:09:15,480 --> 00:09:18,640 Speaker 2: transit safety. I can say at the moment that we 180 00:09:18,760 --> 00:09:22,680 Speaker 2: have vacancies with our palis, so the numbers may in 181 00:09:22,760 --> 00:09:27,400 Speaker 2: fact be quite a different more across once we actually 182 00:09:27,400 --> 00:09:30,160 Speaker 2: recruit through all of those ft and vacancies. There's a 183 00:09:30,240 --> 00:09:32,360 Speaker 2: lot of things to sort out between now and when 184 00:09:32,400 --> 00:09:36,240 Speaker 2: we get people on board, and some of those things 185 00:09:36,240 --> 00:09:40,000 Speaker 2: in talking with the Police Association, for instance, we need 186 00:09:40,040 --> 00:09:43,000 Speaker 2: to talk about their industrial entitlements and those sorts of things. 187 00:09:43,520 --> 00:09:45,360 Speaker 2: And I know there was a comment this morning saying 188 00:09:45,840 --> 00:09:49,480 Speaker 2: and I spoke to Nathan this morning. Yeah, for Nathan Finn, 189 00:09:49,520 --> 00:09:53,280 Speaker 2: the president of the association. We've been having good discussion. 190 00:09:53,960 --> 00:09:58,720 Speaker 2: We'll move into formal consultation when the comment is out there. 191 00:09:58,840 --> 00:10:02,319 Speaker 2: Very happy with it. I'm very happy with the discussions 192 00:10:02,320 --> 00:10:05,440 Speaker 2: that we're having. A formal proposal hasn't been sent to 193 00:10:05,480 --> 00:10:08,000 Speaker 2: the association yet, but will do in due time, okay, 194 00:10:08,120 --> 00:10:10,600 Speaker 2: And the relationship I have with the association will work 195 00:10:10,640 --> 00:10:14,719 Speaker 2: through all of those industrial relations things. And December, yeah, 196 00:10:14,760 --> 00:10:15,240 Speaker 2: well we are. 197 00:10:15,200 --> 00:10:16,760 Speaker 1: Due to catch up with Finny in a couple of 198 00:10:16,760 --> 00:10:19,800 Speaker 1: minutes time, so well, with's some questions to him. Hey, 199 00:10:20,320 --> 00:10:24,480 Speaker 1: I mean in terms of some of the concerns that 200 00:10:24,559 --> 00:10:26,680 Speaker 1: are being raised in the community. I know that am 201 00:10:26,760 --> 00:10:30,400 Speaker 1: Sant for example, they've said there is a trend towards 202 00:10:30,440 --> 00:10:34,920 Speaker 1: punitive measures first OC spray. Now these officers carrying guns, 203 00:10:35,280 --> 00:10:37,960 Speaker 1: they're fearing it's only going to lead to more violence 204 00:10:38,000 --> 00:10:41,200 Speaker 1: and put vulnerable people at risk. What's your response to 205 00:10:41,240 --> 00:10:42,679 Speaker 1: those concerns. 206 00:10:42,920 --> 00:10:47,000 Speaker 2: Katie, I suppose I run the Territory Community Safety Coordination Center, 207 00:10:47,040 --> 00:10:50,600 Speaker 2: which coordinates government and non government services to deal with 208 00:10:50,640 --> 00:10:54,559 Speaker 2: those any social behavior issues across the territory. And one 209 00:10:54,600 --> 00:10:57,120 Speaker 2: of the things that we want to do it's not punitive. 210 00:10:57,440 --> 00:10:59,800 Speaker 2: It's about getting people back to country. It's about getting 211 00:10:59,800 --> 00:11:04,440 Speaker 2: them the programs that they'll need to reduce their alcohol consumption, 212 00:11:04,520 --> 00:11:07,240 Speaker 2: to reduce their homelessness if that's what they choose. So 213 00:11:07,400 --> 00:11:11,520 Speaker 2: our frontline ppsos, even though they're armed and they're wearing 214 00:11:11,520 --> 00:11:15,439 Speaker 2: a police uniform, it may appear punitive. No, it's about engagement. 215 00:11:15,520 --> 00:11:18,440 Speaker 2: It's about helping the community and helping those people really 216 00:11:18,679 --> 00:11:19,920 Speaker 2: to get the services they need. 217 00:11:20,000 --> 00:11:22,760 Speaker 1: I mean, we've got some real issues at the moment 218 00:11:22,840 --> 00:11:27,480 Speaker 1: with anti social behavior and with public drunkenness and some 219 00:11:27,600 --> 00:11:31,200 Speaker 1: of the concerns then on our streets that do escalate, right, 220 00:11:32,040 --> 00:11:35,400 Speaker 1: I mean to those listening this morning that are maybe going, oh, 221 00:11:35,520 --> 00:11:37,880 Speaker 1: is this going to make a difference? Are we actually 222 00:11:37,920 --> 00:11:41,560 Speaker 1: going to see some inroads made as a result of 223 00:11:41,600 --> 00:11:44,440 Speaker 1: these ppsos? What do you say to those people listening 224 00:11:44,480 --> 00:11:45,640 Speaker 1: this morning, I. 225 00:11:45,600 --> 00:11:48,000 Speaker 2: Would say, in my thirty one year career of policing, 226 00:11:48,640 --> 00:11:50,679 Speaker 2: and we actually have been talking about this model for 227 00:11:50,800 --> 00:11:54,160 Speaker 2: quite some time, I think this is a great opportunity 228 00:11:54,520 --> 00:11:57,600 Speaker 2: to really help the community and help those vulnerable people 229 00:11:57,600 --> 00:12:00,560 Speaker 2: that we have in our community all across the territory 230 00:12:01,320 --> 00:12:05,600 Speaker 2: because it's that particular unit under that command in the 231 00:12:05,600 --> 00:12:08,160 Speaker 2: police force that will link in with all of those 232 00:12:08,200 --> 00:12:10,920 Speaker 2: government and non government agencies to get them the services 233 00:12:10,960 --> 00:12:13,000 Speaker 2: that they need. Now, we're not going to achieve at 234 00:12:13,000 --> 00:12:16,280 Speaker 2: one hundred percent, because we never will, but absolutely it 235 00:12:16,280 --> 00:12:17,960 Speaker 2: will go a great step toward it. 236 00:12:18,559 --> 00:12:22,480 Speaker 1: Well, Acting Deputy Commissioner James O'Brien, good to speak with 237 00:12:22,559 --> 00:12:25,040 Speaker 1: you this morning. Thank you very much for your time 238 00:12:25,080 --> 00:12:27,600 Speaker 1: and thank you for talking our listeners through a bit 239 00:12:27,640 --> 00:12:29,760 Speaker 1: more detail on this announcement. 240 00:12:29,920 --> 00:12:31,440 Speaker 2: Absolutely, Katie, it's been a pleasure. 241 00:12:31,480 --> 00:12:32,440 Speaker 1: Thank you, thank you,