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Speaker 1: We know that it is being reported there's automotive businesses

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Speaker 1: across the Northern Territory are experiencing high levels of theft

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Speaker 1: and vandalism, according to a new survey which has been

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Speaker 1: conducted by the Motor Trade Association. Now joining me on

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Speaker 1: the line to tell us more is Case Cillizen from

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Speaker 1: the Motor Trade Association. Good morning to you, Case.

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Speaker 2: Good morning, Katie. Good to be back with you.

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Speaker 1: Yeah, so good to have you on the show case.

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Speaker 1: Tell us a little bit more about this survey.

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Speaker 2: Yeah great. We heard some initially some anecdotal reports from

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Speaker 2: members that there was a higher than usual levels of

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Speaker 2: properties that are occurring with their businesses, and particularly with

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Speaker 2: regards to Toyda Land Cruise or troop carriers. It was

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Speaker 2: becoming quite a concern that we decided to go out

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Speaker 2: to our membership and non members too the industry more

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Speaker 2: broadly to see exactly what was going on. And concerningly,

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Speaker 2: we learned that more than half of the survey respondents

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Speaker 2: reported that they had either property damage or vandalism in

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Speaker 2: the past twelve months. So that's forty seven percent that

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Speaker 2: have been reported as being a victim of theft.

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Speaker 1: Wow, I mean that's a large number, that forty seven percent. Okay,

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Speaker 1: so you're able to tell us how many people took

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Speaker 1: part in that survey.

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Speaker 2: Yeah, we think it's about roughly in terms of the

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Speaker 2: overall market, particularly of dealerships, about thirty percent of the market.

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Speaker 2: So as we said, we sort of did members and

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Speaker 2: non members. So talking about thirty to forty dealerships across

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Speaker 2: not just Darwin but also Alice Springs and the rest

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Speaker 2: of the territory.

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Speaker 1: Wow, I mean that's a significant number that have then

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Speaker 1: are then saying that they've been victims of crime.

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Speaker 2: Absolutely, And look, you know, when we talk to our members,

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Speaker 2: they're telling us, look, at what point do we say

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Speaker 2: is enough is enough? And that we don't deserve to

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Speaker 2: put up with this. I think territories work really hard

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Speaker 2: to make a livelihood and putting up with these challenges

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Speaker 2: is just an unnecessary cost of doing business. Obviously, with

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Speaker 2: inflation fuel costs, there are lots of precious businesses and

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Speaker 2: to lose a really high value item like a Toyda

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Speaker 2: land Cruiser, which are worth a lot of money, is

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Speaker 2: really concerning for them.

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Speaker 1: Yeah. Well, you know, a little while back, we've had

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Speaker 1: an altern territory police on the show and they had

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Speaker 1: said to us that, you know, we were in a

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Speaker 1: situation where some of the was more the older models

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Speaker 1: of the Toyota land Cruiser troopies, also your high Luck

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Speaker 1: shoots and some of those older models that were being

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Speaker 1: stolen at the time. You know, we'd had the police

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Speaker 1: say that if your vehicle was going to be parked

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Speaker 1: for a long period of time, to have a steering

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Speaker 1: lock on it, to even disconnect the battery. But I'm

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Speaker 1: assuming that in these car dealerships like that's not really

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Speaker 1: an option.

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Speaker 2: Look, there are a lot of things that people can do,

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Speaker 2: but I think what we're hearing from members is that

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Speaker 2: they're trying absolutely everything that they can do. We're talking about,

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Speaker 2: you know well and truly break ins on the premise,

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Speaker 2: and there are sophisticated ways to get around a number

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Speaker 2: of different prevention methods. There are no full proof methods,

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Speaker 2: and obviously it becomes quite frustrated for them. I think

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Speaker 2: in terms of with police, we're looking forward to continuing

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Speaker 2: to work with them and the government on this. I

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Speaker 2: think one of the other parts of the survey was

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Speaker 2: that there was not a very high satisfaction rate in

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Speaker 2: terms of the police response from our members. It's an

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Speaker 2: area for improvement and I think one that we can

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Speaker 2: continue to work together on.

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Speaker 1: Case tell us with the vehicles that were being stolen,

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Speaker 1: like we're talking about new cars, aren't we or are

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Speaker 1: we talking about some used vehicles?

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Speaker 2: A mixture of both. But look, it's fair to say

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Speaker 2: that one of the common themes was indeed the Toyda

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Speaker 2: land cruise or troop carriers. They can fit a lot

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Speaker 2: of people in them, obviously, got a lot off road capabilities,

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Speaker 2: and it's also just worth a lot of money as well.

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Speaker 1: Now tell me what else you found in this survey,

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Speaker 1: because I'm assuming it's not the only sort of question

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Speaker 1: that was asked.

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Speaker 2: Those were the headline ones. Obviously we talked about property

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Speaker 2: damage and vandalism. Half of respondents theft. Obviously that was

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Speaker 2: one of the ones that brought it to our attention

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Speaker 2: in terms of particularly the Toyda land cruisers, but that

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Speaker 2: was half of respondents, and also we were keen to

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Speaker 2: know from them. Obviously they're doing the right thing in

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Speaker 2: terms of following up with police, and you know, while

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Speaker 2: police are doing what they can, there had been some

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Speaker 2: concerns around response times, particularly where in some instances I've

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Speaker 2: heard of one instance in particular where a vehicle has

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Speaker 2: been located in as a matter of collecting that vehicle

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Speaker 2: and getting the police assistance in that response and really

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Speaker 2: just not meeting that expectation from the business member and.

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Speaker 1: That instance is it hard as well? You know then

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Speaker 1: for those car dealerships when you talk about sort of insurance,

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Speaker 1: if this type of thing is happening more regularly.

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Speaker 2: Yeah, absolutely, And insurance is not just about the fact

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Speaker 2: that you've got it. It is there and our members

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Speaker 2: and businesses will take out insurance. Obviously, there are premiums

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Speaker 2: to consider, and there's out of pocket expenses while you

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Speaker 2: go through claims processes, and you know, obviously that's why

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Speaker 2: I think it's an important part in terms of the

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Speaker 2: interface with police, getting those reports, in having that to

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Speaker 2: deal with the insurers as well. So look, it is there.

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Speaker 2: But when you're talk talking about big out of pocket

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Speaker 2: expenses and particularly you know, for example, deliveries for a

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Speaker 2: customer and sales, whether that could be compromised, it is

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Speaker 2: really concerning for those businesses case.

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Speaker 1: You know, the Minor Trade Association is a big association

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Speaker 1: that represents people from right around the nation. Have you

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Speaker 1: been in a situation. Before we've sort of had to

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Speaker 1: do a survey around crime and had a response like this.

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Speaker 2: This is really probably the first we've done particularly on crime.

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Speaker 2: We know it's been an emerging emerging, but it's been

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Speaker 2: an issue which has received a lot of attention recently

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Speaker 2: for us and our members, you know, the touch points

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Speaker 2: in which they are being affected by this, and you know,

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Speaker 2: we say I talk about interface and working together with police.

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Speaker 2: It is a community problem. We do need to work

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Speaker 2: through all the different parts of that in terms of

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Speaker 2: education and support, in terms of the justice system. So

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Speaker 2: for us, it is the first survey of its kind

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Speaker 2: that we've done. We do do a number of other

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Speaker 2: surveys and we have data on all number of things

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Speaker 2: to do with the automotive industry, but certainly in the

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Speaker 2: Northern Territory, if you're talking to dealerships in Darwin, Alice

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Speaker 2: Springs or the rest of the territory, it is an

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Speaker 2: issue that they're really concerned about at the moment.

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Speaker 1: Yeah, you know, I guess it's something that we hear

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Speaker 1: about all the time on this show. So to me,

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Speaker 1: it's not a huge surprise, you know. But the thing

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Speaker 1: that is really quite fascinating is that the Motive Trade

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Speaker 1: Association for you guys and for those those dealerships, that

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Speaker 1: it is such a big issue and it is obviously

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Speaker 1: a real concern for them.

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Speaker 2: Absolutely, I think I'll come back to it at the

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Speaker 2: end of the day. These are hard working territories are

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Speaker 2: really just trying to make a living and obviously service

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Speaker 2: their customers and their local communities. It really is frustrating

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Speaker 2: when they have things like this happened to them and

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Speaker 2: we I think we can do better and I think

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Speaker 2: we can all agree that the survey and that the

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Speaker 2: data that shows that there's more to be done in

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Speaker 2: this space.

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Speaker 1: Well, Case Sillisen from the Motive Trade Association, I really

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Speaker 1: appreciate your time this morning. Thanks so much for having a.

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Speaker 2: Chat with me anytime. Thank you, Katie, thank you