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Speaker 1: Job mission with Jones and Amanda.

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Speaker 2: The Salvation Army knows the immense stresses that the current

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Speaker 2: lockdown is having on individuals and families. They want you

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Speaker 2: to know that they are here to help in more

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Speaker 2: ways than one. To tell us more, we have the

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Speaker 2: Salvation Army Financial counselor Kristin Harten with us. Hello, Christin,

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Speaker 2: how are you?

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Speaker 1: Yeah, good morning and going well? Thank you good.

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Speaker 2: Now, when I think of the Salvos, I know all

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Speaker 2: the incredible work the Salvos do, but I must say

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Speaker 2: I was unaware of the financial services that you've got

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Speaker 2: in place at the moment for families doing it tough.

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Speaker 2: So tell us about that.

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Speaker 1: Yeah, sure, so, would you believe? Over thirty years, the

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Speaker 1: Salvation Army has provided a money care financial counseling service.

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Speaker 1: And what we do is we see people one on

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Speaker 1: one or via phone at the moment, and we actually

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Speaker 1: work through that person's individual financial situation and from there

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Speaker 1: we will actually often advocate with financial institutions or their creditors,

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Speaker 1: will let them know what other support is available for them.

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Speaker 1: But the thing that we know is we do make

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Speaker 1: a difference. The people that connect with us tell us

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Speaker 1: that they feel like there's been a load lifted off

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Speaker 1: their shoulders and they feel that they can get on

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Speaker 1: with the other things. And I guess one of the

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Speaker 1: things we really value about our service is that when

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Speaker 1: we connect with people, we stop them from taking on

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Speaker 1: more debt. Quite often, when you're being affected loss a

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Speaker 1: job or or something like that, people take on more

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Speaker 1: debt to keep navigating it. But that's not always it's

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Speaker 1: not the only option, and so we work with people

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Speaker 1: to try and look at all the things that they

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Speaker 1: can do.

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Speaker 3: What about the stigma of I suppose if you had

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Speaker 3: your own business, you are doing well and now you've

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Speaker 3: been closed down from COVID, the stigma of actually talking

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Speaker 3: to the Salvation Army? Would that be hard for a

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Speaker 3: driven person like I know for myself if I suddenly

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Speaker 3: lost this job, I don't know if I could actually

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Speaker 3: turn to the Salvation Army to say, hey, I need help.

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Speaker 3: How do you get someone to do that?

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Speaker 1: Sure, well, we just encourage people. How do we navigate

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Speaker 1: a situation that we've never had to go through before?

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Speaker 1: And I think that's what we're finding. For all of us,

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Speaker 1: we've never had to go through that. I think exactly

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Speaker 1: in that instance, we do have a gentleman that called

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Speaker 1: us last week exactly with a small business, and what

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Speaker 1: we did was bring to him attention in his awareness

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Speaker 1: of all the support packages that were available. We chatted

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Speaker 1: to how he could talk to his creditors. But I

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Speaker 1: think the analogy that we make is if I have

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Speaker 1: a broken arm and you have two broken legs, both

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Speaker 1: of us need to be treated. You know, we both

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Speaker 1: need to get support around that, and things don't go away.

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Speaker 1: Our team are trained, our dedicated team are there to

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Speaker 1: take your call. And the thing is is that with

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Speaker 1: the phone there's a lot of anonymity at the moment,

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Speaker 1: you know, you can actually chat to the circumstances, and

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Speaker 1: if you are reluctant to make the call, please ring,

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Speaker 1: Let's just have a fifteen minute chat and let's see

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Speaker 1: if the service is a fit for you.

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Speaker 2: Because I know that you say, don't leave it too late,

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Speaker 2: don't be ashamed to reach out early, because it's better

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Speaker 2: for you if we can help you early.

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Speaker 1: Yeah, oh, that's exactly right. We know that the longer

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Speaker 1: that things go on and the more that things aren't

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Speaker 1: attended to, the more difficult it is. Early action makes

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Speaker 1: a difference, and we've learnt this over time. Sometimes like

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Speaker 1: it's as simple as making phone calls to creditors letting

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Speaker 1: them know your situation. So we had a person, you know,

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Speaker 1: connect with us, a young lady connect with us, and

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Speaker 1: she's just unable to work from home. She's lost her

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Speaker 1: job just on a temporary basis. It will be there

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Speaker 1: when the lockdown's over. So we've actually made those phone

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Speaker 1: calls to those people, we worked alongside her, and now

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Speaker 1: she feels that she can just make it through these times.

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Speaker 1: Sometimes people do need extra support that you refer to

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Speaker 1: earlier with food and the likes, and we can also

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Speaker 1: refer people onto the services. But there's a whole lot

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Speaker 1: of different services that are available in your area. Our

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Speaker 1: money care know what they are. They will listen to

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Speaker 1: your needs and actually adapt and invite you to connect

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Speaker 1: with any other services that will be helpful.

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Speaker 3: That's great, Well, Christin, thank you for joining us. Is

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Speaker 3: it true that you have a tambourine in your office?

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Speaker 1: Look, it's not not in my office. Some other people

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Speaker 1: they are dusty, they be they can be around. But

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Speaker 1: you know, it's as simple as calling us on one

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Speaker 1: eight hundred seven double two three six three and we're

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Speaker 1: happy to take all the calls.

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Speaker 3: Kristin Harten, thank you for joining us.

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Speaker 1: Thanks for having us. Jonesy and Amanda's