1 00:00:08,280 --> 00:00:10,920 Speaker 1: Hello, it's an exciting day for you because you're here 2 00:00:11,000 --> 00:00:16,800 Speaker 1: listening to me. Art Simone. Congratulations on your exceptional taste. Now, 3 00:00:16,880 --> 00:00:19,680 Speaker 1: if you're hearing this and thinking, wow, I wish I 4 00:00:19,800 --> 00:00:22,960 Speaker 1: was talented and gorgeous and outstanding as Artsimone. But I'm 5 00:00:23,040 --> 00:00:27,400 Speaker 1: just a boring normal person, don't feel bad because you're 6 00:00:27,400 --> 00:00:29,800 Speaker 1: about to have company. We're going to meet another boring 7 00:00:29,960 --> 00:00:33,159 Speaker 1: normal person, except I'm going to find out what they're concealing, 8 00:00:33,200 --> 00:00:36,440 Speaker 1: which makes them as exceptional as your taste in podcasts. 9 00:00:36,680 --> 00:00:40,040 Speaker 1: This is concealed with me, Art Simone, bring in our 10 00:00:40,159 --> 00:00:46,040 Speaker 1: boring normal person. Hi. 11 00:00:46,280 --> 00:00:49,000 Speaker 2: My name is Mark. I am a consultant living in Melbourne. 12 00:00:49,320 --> 00:00:52,560 Speaker 2: I enjoyed playing the ukulele, baseball and golf, but I'm 13 00:00:52,600 --> 00:00:56,040 Speaker 2: concealing something about myself and how I use my words. 14 00:01:00,920 --> 00:01:04,240 Speaker 1: Hello, Marke, how are you? I am excellent, Art, how 15 00:01:04,280 --> 00:01:06,560 Speaker 1: are you? I'm doing very well. Thank you think of 16 00:01:06,680 --> 00:01:09,399 Speaker 1: coming and visiting me in the studio today. You're just 17 00:01:09,480 --> 00:01:11,959 Speaker 1: mentioning baseball. This is a baseball cap. It is a 18 00:01:11,959 --> 00:01:14,360 Speaker 1: baseball cap. Yes, I mean I mean people say baseball 19 00:01:14,400 --> 00:01:16,440 Speaker 1: cap like just a cap. It this is a specific 20 00:01:16,560 --> 00:01:19,440 Speaker 1: baseball because this is my team that I follow in America. 21 00:01:19,520 --> 00:01:20,880 Speaker 1: It's got an a on the frase. 22 00:01:21,000 --> 00:01:22,920 Speaker 2: The Atlanta Braves. I find it easy to put on 23 00:01:22,959 --> 00:01:23,920 Speaker 2: a hat than do my hair. 24 00:01:24,560 --> 00:01:30,640 Speaker 1: Atlanta bra Yes, braves brave? Yes, yes, people in Atlanta 25 00:01:30,840 --> 00:01:32,479 Speaker 1: traditionally brave. No. 26 00:01:32,480 --> 00:01:37,000 Speaker 2: No, So it's like the American Indian little braves like warriors. 27 00:01:37,120 --> 00:01:37,759 Speaker 2: That cool. 28 00:01:38,200 --> 00:01:40,240 Speaker 1: Have you been to Atlanta? I have a couple of 29 00:01:40,280 --> 00:01:45,560 Speaker 1: times I was hoping you'd say no, okay, And you 30 00:01:45,560 --> 00:01:47,000 Speaker 1: got to love your T shirt. You've got to tassoo 31 00:01:47,000 --> 00:01:50,040 Speaker 1: on your arms is harry, Yes, that's actually in the 32 00:01:50,080 --> 00:01:53,760 Speaker 1: Atlanta braves farming. It does look very the same type 33 00:01:53,760 --> 00:01:56,120 Speaker 1: of thing. Yes, to get that done in Atlanta. Yes, okay. 34 00:01:56,200 --> 00:01:58,960 Speaker 1: And you've got a what's that bracelet? That's Atlanta braids 35 00:01:59,000 --> 00:02:06,600 Speaker 1: as well. Here okay there all right? And you said 36 00:02:06,640 --> 00:02:08,160 Speaker 1: you're a consultant? Correct? 37 00:02:08,240 --> 00:02:11,000 Speaker 2: Yes, what is a consultant? That just sounds like you go, 38 00:02:11,160 --> 00:02:14,000 Speaker 2: I have a job. It's a fancy thing to put 39 00:02:14,000 --> 00:02:15,960 Speaker 2: on my business cards. So it sounds like, yeah, I 40 00:02:16,000 --> 00:02:16,880 Speaker 2: know what I'm talking about. 41 00:02:17,080 --> 00:02:20,160 Speaker 1: So yeah, what do you just get? Like consulting? So 42 00:02:20,280 --> 00:02:23,519 Speaker 1: just yeah, wander around Yeah, just usually strangers. Sometimes I 43 00:02:23,600 --> 00:02:29,160 Speaker 1: just consult I say hey, hey, consultancy, and I'm here 44 00:02:29,200 --> 00:02:33,560 Speaker 1: to consult. Okay, all right, so the ukulele, Yes, how 45 00:02:33,560 --> 00:02:36,359 Speaker 1: do you deal with a tiny guitar? Tiny guitar makes 46 00:02:36,360 --> 00:02:38,240 Speaker 1: my hands feel really big, which is which is nice. 47 00:02:38,280 --> 00:02:41,480 Speaker 1: It's that a good thing. See where I look for 48 00:02:41,520 --> 00:02:44,000 Speaker 1: things that make my hands look smaller because I've got giant, 49 00:02:44,080 --> 00:02:47,000 Speaker 1: big flippers on the end of my hands. I need 50 00:02:47,000 --> 00:02:49,200 Speaker 1: to hold giant things to make my hands look small. 51 00:02:49,240 --> 00:02:52,440 Speaker 1: Makes sense, yes, right, okay, So it's all about proportion 52 00:02:52,639 --> 00:02:57,639 Speaker 1: for you. So what I'm going to do is ask 53 00:02:57,639 --> 00:02:59,960 Speaker 1: you three questions, and from the answer to those three questions, 54 00:03:00,280 --> 00:03:02,280 Speaker 1: I have to work out what it is that you're 55 00:03:02,320 --> 00:03:05,640 Speaker 1: concealing from me today you. So, first question to have 56 00:03:05,720 --> 00:03:11,760 Speaker 1: for you is what is your preferred way to greet someone? 57 00:03:12,360 --> 00:03:15,639 Speaker 2: So for me, usually handshake. Handshakes pretty good. Like even 58 00:03:15,680 --> 00:03:17,640 Speaker 2: if there's a little bit of tension at the start, 59 00:03:18,240 --> 00:03:19,240 Speaker 2: handshake always. 60 00:03:19,000 --> 00:03:19,520 Speaker 1: Makes things better. 61 00:03:19,680 --> 00:03:22,520 Speaker 2: Not tension in the hand, Not tension in the hands 62 00:03:22,639 --> 00:03:23,960 Speaker 2: in the room, tension in the air. 63 00:03:24,080 --> 00:03:26,679 Speaker 1: Yeah, handshake, you want to touch them. Even in a 64 00:03:26,720 --> 00:03:28,000 Speaker 1: post COVID world. 65 00:03:28,200 --> 00:03:31,640 Speaker 2: Yeah yeah, oh yeah, yeah, most people react pretty well. 66 00:03:31,639 --> 00:03:33,240 Speaker 1: COVID was the best thing that that was the best 67 00:03:33,280 --> 00:03:36,240 Speaker 1: thing to come out of COVID and also Uber eats 68 00:03:36,360 --> 00:03:38,000 Speaker 1: just leaving the food on your door and not having 69 00:03:38,040 --> 00:03:39,520 Speaker 1: to open the door and greet them. That was the 70 00:03:39,520 --> 00:03:44,640 Speaker 1: other great thing, contactless delivery or okay? Question number two? 71 00:03:45,360 --> 00:03:50,120 Speaker 1: What is an underrated skill that you have? So? I 72 00:03:50,200 --> 00:03:59,280 Speaker 1: tend to use my words carefully? Words carefully? What where's carefully? Oh? Blank? Okay? 73 00:03:59,480 --> 00:04:02,720 Speaker 1: Question three? Okay, what about this? What type of films 74 00:04:02,760 --> 00:04:06,280 Speaker 1: do you like? So? I'm big on Samuel L. Jackson. 75 00:04:06,640 --> 00:04:08,760 Speaker 3: I think, Yeah, he's a pretty cool dude. So I 76 00:04:08,800 --> 00:04:11,040 Speaker 3: sort of you name some films that he's been because 77 00:04:11,080 --> 00:04:14,960 Speaker 3: I know the name. Yeah, so the one with the voice, Yeah, 78 00:04:14,960 --> 00:04:17,920 Speaker 3: he's a cool dude. He wears the Kagole backward cap, 79 00:04:18,120 --> 00:04:20,280 Speaker 3: corner flat paps. Yeah, I can't get away with the 80 00:04:20,360 --> 00:04:22,680 Speaker 3: j Low cap. I haven't seen j Lo in. 81 00:04:24,200 --> 00:04:25,960 Speaker 1: The Donald Bradman cap. 82 00:04:26,080 --> 00:04:29,280 Speaker 3: Yeah, like beret, but he wears a backwards yeah, doctor 83 00:04:29,279 --> 00:04:29,880 Speaker 3: Harry cap. 84 00:04:30,160 --> 00:04:33,400 Speaker 1: Yes, doctor. We finally met on something. He's in pop fiction, 85 00:04:33,480 --> 00:04:34,040 Speaker 1: which was cool. 86 00:04:34,080 --> 00:04:39,840 Speaker 2: He was in Snakes on a Plane, Negotiator, Shaft, Avengers. 87 00:04:39,880 --> 00:04:43,880 Speaker 1: He was in Avengers as well. Good for him. Wow, Okay, Mark, 88 00:04:45,600 --> 00:04:48,560 Speaker 1: he really presented me to really thoughtful clues to here 89 00:04:48,680 --> 00:04:50,960 Speaker 1: for today to work out what it is your concealing 90 00:04:50,960 --> 00:04:54,440 Speaker 1: from me? So hands words, I don't know. Are you 91 00:04:54,600 --> 00:05:01,680 Speaker 1: like it's a sign language interpreter. I don't know. That's interesting. 92 00:05:02,480 --> 00:05:07,800 Speaker 1: That's using hands and words and handshakes. That's all I've got. 93 00:05:10,320 --> 00:05:13,080 Speaker 2: I used to work as a negotiator for Victoria Police, 94 00:05:13,240 --> 00:05:17,320 Speaker 2: working in siege, suicide and hostage negotiations. I now teach 95 00:05:17,360 --> 00:05:20,320 Speaker 2: others how to deal with high stress and conflict situations. 96 00:05:21,800 --> 00:05:30,200 Speaker 1: I would not have got that. Does that mean it's 97 00:05:30,279 --> 00:05:32,400 Speaker 1: like that's a police thing or is that just a 98 00:05:32,520 --> 00:05:34,640 Speaker 1: separate entity to the police, Like what. 99 00:05:35,440 --> 00:05:38,360 Speaker 2: No so with I was with Victoria Police for fifteen years, Yes, 100 00:05:38,839 --> 00:05:42,200 Speaker 2: and then seven of those years was as a police negotiator. 101 00:05:42,360 --> 00:05:44,680 Speaker 2: So you have to apply for a specialist unit. Yeah, 102 00:05:44,680 --> 00:05:46,360 Speaker 2: and then once you're in the specialist unit, then you 103 00:05:46,440 --> 00:05:48,400 Speaker 2: apply to be a negotiator. Then you've got to do 104 00:05:48,440 --> 00:05:51,080 Speaker 2: a course and then yeah, qualified as a negotiator. 105 00:05:51,320 --> 00:05:54,159 Speaker 1: And what makes you go I want to do the 106 00:05:54,240 --> 00:05:57,600 Speaker 1: negotiating or does someone like over here and they go, well, 107 00:05:57,760 --> 00:06:00,920 Speaker 1: Mark over here, it's really good getting us a good 108 00:06:00,920 --> 00:06:03,600 Speaker 1: deal sometimes and we go out to you know, have 109 00:06:04,040 --> 00:06:06,640 Speaker 1: a bev so maybe talk to Mark, like, how does 110 00:06:06,640 --> 00:06:07,000 Speaker 1: it work? 111 00:06:07,279 --> 00:06:09,200 Speaker 2: I think it's something I've always been interested in, Like 112 00:06:09,560 --> 00:06:12,839 Speaker 2: I like the not so much mind games, but I 113 00:06:12,960 --> 00:06:15,800 Speaker 2: like that, you know, someone telling me, Hey, I'm definitely 114 00:06:15,800 --> 00:06:17,440 Speaker 2: not coming out of this house. There's no way in 115 00:06:17,440 --> 00:06:19,800 Speaker 2: the world I'm coming out of this house. My job 116 00:06:19,920 --> 00:06:22,640 Speaker 2: was to turn up, you know, speak to him, try to, 117 00:06:23,160 --> 00:06:24,200 Speaker 2: I guess, convince them more. 118 00:06:24,200 --> 00:06:25,560 Speaker 1: It's a better thing for him to come out of 119 00:06:25,560 --> 00:06:25,960 Speaker 1: the house. 120 00:06:26,520 --> 00:06:29,039 Speaker 2: And once I joined the unit, you start to see people, 121 00:06:29,080 --> 00:06:32,440 Speaker 2: you start see the negotiators working, and yeah, I thought, hey, 122 00:06:32,480 --> 00:06:33,240 Speaker 2: they'd be pretty cool. 123 00:06:33,279 --> 00:06:36,880 Speaker 1: So gave it a crack. Are you non confrontational? 124 00:06:37,960 --> 00:06:43,320 Speaker 2: Uh, I'm patient. I think patient. Yeah, that's really good. 125 00:06:43,520 --> 00:06:44,880 Speaker 2: It takes a lot to get me gone. 126 00:06:45,000 --> 00:06:47,880 Speaker 1: Yeah. So you know, I'm pretty much chill most of 127 00:06:47,920 --> 00:06:51,039 Speaker 1: the time. You'd have to have a pretty just like assess. 128 00:06:51,279 --> 00:06:52,800 Speaker 1: Are you not quick to react to anything? 129 00:06:53,000 --> 00:06:55,840 Speaker 2: Yeah, no, it's all it's all pretty cool, calm and collected, 130 00:06:55,920 --> 00:06:57,880 Speaker 2: at least on the outside, you know what I mean. 131 00:06:57,960 --> 00:06:59,920 Speaker 2: Like I've had I actually had to speak to my 132 00:07:00,120 --> 00:07:02,960 Speaker 2: mom a couple months ago and Mum said, you know 133 00:07:03,000 --> 00:07:05,080 Speaker 2: what's going on? And I said, Hey, I need to 134 00:07:05,120 --> 00:07:08,120 Speaker 2: talk to you about your choice in men's and she's like. 135 00:07:08,120 --> 00:07:10,440 Speaker 1: Oh, and she was like, why is that? 136 00:07:10,480 --> 00:07:12,200 Speaker 2: And I said, look, the amount of people I've dealt 137 00:07:12,200 --> 00:07:14,360 Speaker 2: with the claim to have had sexual relations with you 138 00:07:14,840 --> 00:07:17,960 Speaker 2: is like really high, So just raise your standards up 139 00:07:17,960 --> 00:07:21,360 Speaker 2: a middle mum. So you hear all that smart stuff 140 00:07:21,360 --> 00:07:23,480 Speaker 2: and in a way, sometimes some of the insults and 141 00:07:23,480 --> 00:07:24,920 Speaker 2: stuff are a little bit childish. 142 00:07:25,040 --> 00:07:27,840 Speaker 1: So it's a little bit like high school. Right, So 143 00:07:28,400 --> 00:07:31,160 Speaker 1: how do you negotiate? Is it like the movies and 144 00:07:31,200 --> 00:07:32,800 Speaker 1: they call it you call up on a telephone, you 145 00:07:32,840 --> 00:07:36,760 Speaker 1: go yeah, hello, or do you have a megaphone or 146 00:07:36,760 --> 00:07:39,400 Speaker 1: do you pass a note under a door? What ways 147 00:07:39,400 --> 00:07:40,080 Speaker 1: do you negotiate? 148 00:07:40,160 --> 00:07:43,040 Speaker 2: So depending on the situation. So we can have face 149 00:07:43,080 --> 00:07:45,480 Speaker 2: to face through a door. Usually that they're going to 150 00:07:45,480 --> 00:07:49,320 Speaker 2: be barricaded or something like that. So face to face 151 00:07:49,360 --> 00:07:51,640 Speaker 2: we can do it on the radio. We do have 152 00:07:51,840 --> 00:07:54,120 Speaker 2: a loud speaker, which is I guess a little bit 153 00:07:54,320 --> 00:07:56,720 Speaker 2: like the movies, but that's only because we can't get 154 00:07:56,760 --> 00:07:59,000 Speaker 2: close enough. You know, they may be armed with something, 155 00:07:59,080 --> 00:08:01,200 Speaker 2: but we can't get close enough to do a face 156 00:08:01,240 --> 00:08:03,960 Speaker 2: to face, so we might do some loudspeaker stuff. 157 00:08:03,960 --> 00:08:07,040 Speaker 1: So some of it bit hard to yell through a door. 158 00:08:06,800 --> 00:08:09,560 Speaker 2: Yeah, it is, it is so, yeah, or when people 159 00:08:09,560 --> 00:08:11,200 Speaker 2: are at height, you know, so if someone's on top 160 00:08:11,240 --> 00:08:13,320 Speaker 2: of a building, you know, there's only so much I 161 00:08:13,320 --> 00:08:16,040 Speaker 2: can yell from from the ground level, so we've got 162 00:08:16,040 --> 00:08:19,120 Speaker 2: to try and get up there somehow. But yeah, there's 163 00:08:19,160 --> 00:08:20,200 Speaker 2: different ways we can do it. 164 00:08:20,680 --> 00:08:22,360 Speaker 1: I feel like a lot of mums would be good 165 00:08:22,440 --> 00:08:25,200 Speaker 1: negotiators because they have to negotiate with their kids to 166 00:08:25,200 --> 00:08:30,680 Speaker 1: get out of bed and do things. Yeah, hundred percent. Yeah, 167 00:08:30,760 --> 00:08:33,640 Speaker 1: I'm going to count. Do you count? No, I'm going 168 00:08:33,679 --> 00:08:35,760 Speaker 1: to give you to the count of three. You've got 169 00:08:35,760 --> 00:08:36,760 Speaker 1: to come out withace. 170 00:08:37,160 --> 00:08:39,560 Speaker 2: Come on, that's it. We can to three and then 171 00:08:39,559 --> 00:08:41,280 Speaker 2: you are like two and a half. You're not doing 172 00:08:41,320 --> 00:08:43,280 Speaker 2: three quarters. You're not getting tonight. 173 00:08:43,520 --> 00:08:46,520 Speaker 1: Do you want dessert? Do you want dessert? Come on? 174 00:08:47,559 --> 00:08:49,599 Speaker 1: Is it? There must be some parallels. 175 00:08:49,600 --> 00:08:51,719 Speaker 2: Definitely, a lot of the stuff we do people will 176 00:08:51,760 --> 00:08:53,280 Speaker 2: be doing it without even realizing it. 177 00:08:53,440 --> 00:08:54,600 Speaker 1: Yes, so you know you are. 178 00:08:54,800 --> 00:08:57,760 Speaker 2: You're probably in negotiations all the time with family members, 179 00:08:57,880 --> 00:09:00,680 Speaker 2: you know, especially with the kids. Sometimes it doesn't work 180 00:09:00,800 --> 00:09:03,280 Speaker 2: as well with the kids. Yes, but most people are 181 00:09:03,280 --> 00:09:04,760 Speaker 2: doing this sort of stuff all the time, and they 182 00:09:04,800 --> 00:09:05,760 Speaker 2: don't even realize it. 183 00:09:06,320 --> 00:09:08,840 Speaker 1: So do you get trained with a set of tools 184 00:09:08,840 --> 00:09:11,240 Speaker 1: and techniques to use in these situations? 185 00:09:11,320 --> 00:09:13,199 Speaker 2: Yeah. So the course we did was I think it 186 00:09:13,280 --> 00:09:15,360 Speaker 2: was four weeks when I did it, and you know, 187 00:09:15,360 --> 00:09:18,680 Speaker 2: it's a lot of repetitions, but again it's not Sometimes 188 00:09:18,720 --> 00:09:21,080 Speaker 2: people here negotiator and they're like, oh, there must be 189 00:09:21,080 --> 00:09:22,640 Speaker 2: all these tricks, and there must be this, and there 190 00:09:22,679 --> 00:09:25,439 Speaker 2: must be that, but there's there are no tricks. The strategies, 191 00:09:25,760 --> 00:09:28,199 Speaker 2: but there's no tricks behind it, you know what I mean. 192 00:09:28,240 --> 00:09:31,040 Speaker 2: Like if if there was tricks to do it, you know, 193 00:09:31,200 --> 00:09:33,240 Speaker 2: if I could make people do something they did want 194 00:09:33,280 --> 00:09:36,160 Speaker 2: to do, I'd get paid a lot more money, you. 195 00:09:36,160 --> 00:09:39,040 Speaker 1: Know what I mean. So that's the real consultancy there, 196 00:09:39,200 --> 00:09:43,160 Speaker 1: that's the next avenue or right, yes, exactly, mind powers, 197 00:09:43,240 --> 00:09:47,600 Speaker 1: mental techniques. So if you're a negotiator, what does an 198 00:09:47,600 --> 00:09:49,960 Speaker 1: average day look like? Do you have something to negotiate 199 00:09:50,000 --> 00:09:51,960 Speaker 1: every day? There couldn't be something every day? No, So 200 00:09:52,080 --> 00:09:54,440 Speaker 1: is that very dramatic, like a situation where you need 201 00:09:54,480 --> 00:09:56,040 Speaker 1: to bring someone like you in. Yeah. 202 00:09:56,080 --> 00:09:59,320 Speaker 2: So obviously we were in Melbourne based, but we go statewide. 203 00:09:59,440 --> 00:10:01,480 Speaker 2: So if someone was kicking off in mil Durer, then 204 00:10:01,800 --> 00:10:03,440 Speaker 2: we're traveling down the road to more dura. 205 00:10:03,559 --> 00:10:05,560 Speaker 1: But and you just do it over zoom. You know, 206 00:10:05,720 --> 00:10:07,920 Speaker 1: we could just put you an iPads in the front 207 00:10:08,600 --> 00:10:11,080 Speaker 1: and you could just do it remotely. That's very modern. 208 00:10:11,320 --> 00:10:11,560 Speaker 1: It is. 209 00:10:11,600 --> 00:10:13,199 Speaker 2: It is very modern, And that actually comes up a 210 00:10:13,240 --> 00:10:15,080 Speaker 2: little bit about you know, can you just make a 211 00:10:15,080 --> 00:10:16,840 Speaker 2: phone call and stuff? But we always wanted to be 212 00:10:16,880 --> 00:10:19,320 Speaker 2: on scene so I could at least and goes back 213 00:10:19,360 --> 00:10:21,560 Speaker 2: to what I was saying about the handshake thing, is 214 00:10:21,679 --> 00:10:24,040 Speaker 2: that that's that's most of the times, that's how they'd 215 00:10:24,080 --> 00:10:26,520 Speaker 2: finish up with me. You just go and hey, like, 216 00:10:26,559 --> 00:10:27,920 Speaker 2: I don't know where sshes with it? Come and shake 217 00:10:27,960 --> 00:10:30,439 Speaker 2: my hand. Yes, And that's how most of them would end. So, 218 00:10:30,840 --> 00:10:33,320 Speaker 2: but the day to day stuff, it's probably you know 219 00:10:33,440 --> 00:10:36,040 Speaker 2: sometimes you know, people are watching episode of cops right 220 00:10:36,120 --> 00:10:37,840 Speaker 2: and they're like, that is that what it's like, And 221 00:10:37,880 --> 00:10:40,400 Speaker 2: you're like, dude, that's that's like a thirty year career 222 00:10:40,520 --> 00:10:43,560 Speaker 2: in thirty minutes. So it's never quite that exciting. Yes, 223 00:10:43,600 --> 00:10:45,520 Speaker 2: most of the time, it's just cruising around. So we 224 00:10:45,600 --> 00:10:48,360 Speaker 2: cruise around, We helped out other units, but then when 225 00:10:48,360 --> 00:10:49,640 Speaker 2: you get the call, you kind of got to be 226 00:10:49,679 --> 00:10:50,400 Speaker 2: ready to go. 227 00:10:50,600 --> 00:10:53,600 Speaker 1: So are there like some key cases that you've been 228 00:10:53,600 --> 00:10:56,880 Speaker 1: involved with that stick out as being the most I 229 00:10:56,920 --> 00:11:00,120 Speaker 1: don't know, intense, So Outland is sure. Yeah, there's that. 230 00:11:00,120 --> 00:11:02,400 Speaker 2: There's a couple that always stay with you, and they're 231 00:11:02,440 --> 00:11:06,160 Speaker 2: the ones where, you know, I guess reality Sometimes you're 232 00:11:06,160 --> 00:11:08,559 Speaker 2: dealing with some people that have committed some horrible crimes 233 00:11:08,679 --> 00:11:11,960 Speaker 2: and so those ones are tricky, but it's the ones 234 00:11:12,040 --> 00:11:14,120 Speaker 2: we actually get to help people. Yeah, you know, so 235 00:11:15,200 --> 00:11:17,160 Speaker 2: a lot of kids these days are struggling, especially with 236 00:11:17,160 --> 00:11:19,800 Speaker 2: their mental health. So those ones where I can actually 237 00:11:19,880 --> 00:11:21,959 Speaker 2: go out there you're dealing with good people who are 238 00:11:21,960 --> 00:11:24,240 Speaker 2: just having an awful time of it, they were the 239 00:11:24,280 --> 00:11:26,760 Speaker 2: best ones that you actually get some real good job 240 00:11:26,800 --> 00:11:30,720 Speaker 2: satisfaction with walking away knowing that you have actually helped 241 00:11:30,720 --> 00:11:32,640 Speaker 2: someone today. 242 00:11:33,679 --> 00:11:36,840 Speaker 1: Coming up, Mark tells us why libraries aren't as peaceful 243 00:11:36,920 --> 00:11:39,719 Speaker 1: and quiet as they seem, how you can get what 244 00:11:39,840 --> 00:11:42,160 Speaker 1: you want next time you negotiate with the help of 245 00:11:42,200 --> 00:11:47,080 Speaker 1: Australian sweetheart Vanessa and Morossi and about his record fast negotiation, 246 00:11:47,360 --> 00:11:54,680 Speaker 1: which is faster than this. So we're here with Mark 247 00:11:54,720 --> 00:11:59,200 Speaker 1: the negotiator. So how long can these negotiations last? 248 00:12:00,120 --> 00:12:04,720 Speaker 2: So my quickest one was twenty one seconds and my 249 00:12:04,880 --> 00:12:10,160 Speaker 2: longest one time it yeah right, yeah, that was that 250 00:12:10,200 --> 00:12:13,320 Speaker 2: was I literally walked up and the person was like, look, 251 00:12:13,440 --> 00:12:15,160 Speaker 2: I'm not coming out because you know you're going to 252 00:12:15,240 --> 00:12:17,360 Speaker 2: bash me. And I was like, we ain't going to 253 00:12:17,400 --> 00:12:18,840 Speaker 2: bash a man. Just come out with nothing in your 254 00:12:18,880 --> 00:12:20,240 Speaker 2: hands and you'll be fine. And he's like, you won't 255 00:12:20,280 --> 00:12:22,760 Speaker 2: bash me. I was like nah, he's like okay, coof So. 256 00:12:22,760 --> 00:12:24,720 Speaker 1: You came in that the you turned around the other 257 00:12:24,720 --> 00:12:25,719 Speaker 1: people they were like why didn't you? 258 00:12:25,800 --> 00:12:28,360 Speaker 2: Yeah, you walk away from that and people are like wow, 259 00:12:28,440 --> 00:12:30,520 Speaker 2: the negotiating and you're. 260 00:12:30,360 --> 00:12:33,720 Speaker 1: Like, yeah, all of the days I say twenty one seconds, 261 00:12:33,760 --> 00:12:35,760 Speaker 1: thank you. Yeah, so that was twenty one seconds. That 262 00:12:35,840 --> 00:12:37,800 Speaker 1: mean you're only clock in for twenty one seconds that day, 263 00:12:37,800 --> 00:12:39,880 Speaker 1: because that's not that's that's your taxes paying for that 264 00:12:40,000 --> 00:12:43,480 Speaker 1: as well. Do sometimes make conversations go a little bit longer? 265 00:12:43,840 --> 00:12:47,360 Speaker 1: Clock it extra. We're almost up to overtime. So what 266 00:12:47,440 --> 00:12:49,880 Speaker 1: did you eat for breakfast day? Are your team Edward 267 00:12:49,960 --> 00:12:51,120 Speaker 1: or team Jacob? Let me know. 268 00:12:52,080 --> 00:12:54,360 Speaker 2: So that that was a quick one. The longest one 269 00:12:54,440 --> 00:12:57,439 Speaker 2: in one sitting was about sixteen hours. So yeah, that's 270 00:12:57,480 --> 00:12:58,400 Speaker 2: that's that's a long time. 271 00:12:58,480 --> 00:13:01,760 Speaker 1: That's like a current phone conversation with my mother. Ye jeez, 272 00:13:02,320 --> 00:13:05,480 Speaker 1: me negotiating be like I'm going to have to go. No, 273 00:13:05,800 --> 00:13:08,160 Speaker 1: I've arrived, I'm in the driveway. I'm going to have 274 00:13:08,200 --> 00:13:11,920 Speaker 1: to go. Moum. It happened today. Actually, I was like, 275 00:13:11,960 --> 00:13:17,920 Speaker 1: I'm going the line's breaking up. Yeah, I'm in a tunnel. No, 276 00:13:18,000 --> 00:13:19,520 Speaker 1: if you do that, she freaks out because then she 277 00:13:19,559 --> 00:13:21,440 Speaker 1: calls me, she said, then she won't stop calling me, Like, 278 00:13:21,559 --> 00:13:26,640 Speaker 1: have you been in a car? So yes? So, I 279 00:13:26,679 --> 00:13:30,160 Speaker 1: mean I haven't worked out the intricacies of negotiating just yet, 280 00:13:30,200 --> 00:13:32,679 Speaker 1: but maybe one day. Have you been able to use 281 00:13:32,720 --> 00:13:36,400 Speaker 1: any of these skills you've developed in your personal life 282 00:13:36,559 --> 00:13:38,680 Speaker 1: or do you just go do whatever you want? 283 00:13:38,720 --> 00:13:42,079 Speaker 2: I'm not involved so a little bit now, And I guess, 284 00:13:42,720 --> 00:13:45,240 Speaker 2: I guess sort of an irony is you know, being 285 00:13:45,240 --> 00:13:48,240 Speaker 2: a negotiator is very upfront. You know everyone's looking at 286 00:13:48,280 --> 00:13:51,640 Speaker 2: your But for me, especially naturally, I'm actually cor an introvert, 287 00:13:52,080 --> 00:13:55,160 Speaker 2: especially in social situations, I get like super nervous. And 288 00:13:55,840 --> 00:13:58,679 Speaker 2: the thing with negotiation is you're making everything about the 289 00:13:58,720 --> 00:14:01,640 Speaker 2: other person, which is cool because I don't particularly like 290 00:14:01,640 --> 00:14:04,080 Speaker 2: talking about myself and what I've done and which is 291 00:14:04,120 --> 00:14:07,240 Speaker 2: ironic because I'm on a podcast. But you know, most 292 00:14:07,320 --> 00:14:09,520 Speaker 2: times people want to talk about what they're passionate about. 293 00:14:09,880 --> 00:14:13,280 Speaker 2: So if you're genuine, if you're curious, if you ask questions, 294 00:14:13,679 --> 00:14:15,000 Speaker 2: usually people are going to want to talk to you. 295 00:14:15,280 --> 00:14:17,400 Speaker 2: Like I said, it doesn't come naturally to me, but 296 00:14:17,760 --> 00:14:20,040 Speaker 2: when I give it a crack, yes, it seems to work. 297 00:14:19,920 --> 00:14:23,160 Speaker 1: All right, So how do you switch off them? That's 298 00:14:23,200 --> 00:14:24,320 Speaker 1: actually a good question. 299 00:14:24,320 --> 00:14:28,160 Speaker 2: So for me, work was work, So I was pretty 300 00:14:28,160 --> 00:14:31,280 Speaker 2: good at turning up, doing the job, driving home, and 301 00:14:31,320 --> 00:14:34,080 Speaker 2: then pretty much forgetting about it. So a lot of 302 00:14:34,120 --> 00:14:36,840 Speaker 2: the times people, you know, say, you know, what if 303 00:14:36,840 --> 00:14:38,680 Speaker 2: you've got troubles at home, what if you've got things 304 00:14:38,680 --> 00:14:40,760 Speaker 2: happen in your personal life? How do you deal with 305 00:14:40,800 --> 00:14:43,560 Speaker 2: that in a work sense? But for me, that are 306 00:14:43,560 --> 00:14:46,600 Speaker 2: always real separate lives. So when I used to go 307 00:14:46,640 --> 00:14:48,600 Speaker 2: to work, you know, it was actually it was like 308 00:14:48,640 --> 00:14:50,720 Speaker 2: a different life. So you know, you go to work, 309 00:14:50,760 --> 00:14:53,560 Speaker 2: you get involved in that drive home, Yeah all good, 310 00:14:54,120 --> 00:14:55,360 Speaker 2: Well that's good, there's no crossover. 311 00:14:55,440 --> 00:14:57,360 Speaker 1: But then do you have your like friends and family, 312 00:14:57,400 --> 00:14:59,800 Speaker 1: how then you being like, hey, can you help with these? 313 00:15:00,040 --> 00:15:02,600 Speaker 1: We know you're really good at it. Can you can 314 00:15:02,640 --> 00:15:05,840 Speaker 1: you just come with me and help diffuse this situation? Please? 315 00:15:06,200 --> 00:15:10,040 Speaker 2: Sometimes the one I heard or hear most commonly was 316 00:15:10,480 --> 00:15:12,920 Speaker 2: you were negotiating, you know, you should be able to 317 00:15:13,000 --> 00:15:14,400 Speaker 2: do this or you should be able to do that, 318 00:15:14,560 --> 00:15:15,240 Speaker 2: And I'm like. 319 00:15:15,680 --> 00:15:18,240 Speaker 1: Are you paying me? Yeah? Exactly unless I'm on the club. 320 00:15:19,840 --> 00:15:22,840 Speaker 1: If you're paying me, that's fine by me. That's like 321 00:15:22,920 --> 00:15:24,960 Speaker 1: my friends, You're like, oh, so and so is having 322 00:15:25,000 --> 00:15:29,280 Speaker 1: a hen's party. Could you just swing past? No? Yeah? No, 323 00:15:29,560 --> 00:15:32,440 Speaker 1: are you paying? No? We just thought you could. No, 324 00:15:32,560 --> 00:15:37,040 Speaker 1: I can't. Yeah, yeah, they really like it. Yeah, I'd 325 00:15:37,080 --> 00:15:40,360 Speaker 1: like not to be there, could we like? What's what's 326 00:15:40,400 --> 00:15:45,480 Speaker 1: what's going on? And you've won that battle? Yes? So 327 00:15:45,480 --> 00:15:47,480 Speaker 1: what do you say of your proudest achievements so far 328 00:15:47,920 --> 00:15:49,840 Speaker 1: from your career? So, I guess. 329 00:15:49,600 --> 00:15:53,480 Speaker 2: Proudest achievements, you know, are those ones that you get 330 00:15:53,480 --> 00:15:55,800 Speaker 2: to help people. There's some I guess, bigger jobs that 331 00:15:55,800 --> 00:15:57,960 Speaker 2: I've been to where you know, it's on the news 332 00:15:58,120 --> 00:15:59,960 Speaker 2: and that that sort of stuff, and they're the ones 333 00:16:00,120 --> 00:16:04,720 Speaker 2: that I guess, you know, people know as in you know, 334 00:16:04,760 --> 00:16:06,520 Speaker 2: your family talk to you about them. But it's probably 335 00:16:06,560 --> 00:16:09,640 Speaker 2: the smaller wins that are the better ones, sort of 336 00:16:09,640 --> 00:16:13,760 Speaker 2: stuff so that the proudest ones. Yeah, when especially dealing 337 00:16:13,760 --> 00:16:15,920 Speaker 2: with it with the teenagers. You know, we used to 338 00:16:15,920 --> 00:16:18,560 Speaker 2: get those a lot. If I can help a sixteen 339 00:16:18,600 --> 00:16:21,480 Speaker 2: seventeen year old kid turn their life around, you know 340 00:16:21,720 --> 00:16:23,800 Speaker 2: that that's what it was all about for me. 341 00:16:24,720 --> 00:16:27,960 Speaker 1: So feel free not to answer this if you don't 342 00:16:28,000 --> 00:16:32,440 Speaker 1: run new But how successful have you been? So some 343 00:16:32,560 --> 00:16:33,240 Speaker 1: don't end well? 344 00:16:33,920 --> 00:16:37,720 Speaker 2: Had two fatalities while I was a negotiator, and in 345 00:16:37,760 --> 00:16:41,480 Speaker 2: those situations like it's all I can do is give 346 00:16:41,520 --> 00:16:45,120 Speaker 2: it my best shot, and you know, you try your best, 347 00:16:45,600 --> 00:16:47,760 Speaker 2: you know, you try to make a connection, but you 348 00:16:47,800 --> 00:16:51,000 Speaker 2: know I can only do what I can do. And 349 00:16:51,200 --> 00:16:52,560 Speaker 2: it took me a while to get my head around 350 00:16:52,560 --> 00:16:55,640 Speaker 2: that because you know, I would help a young person 351 00:16:55,920 --> 00:16:59,120 Speaker 2: and then you know, you find out four weeks later 352 00:16:59,280 --> 00:17:01,960 Speaker 2: that've been in the same situation again, and that used 353 00:17:01,960 --> 00:17:02,400 Speaker 2: to get me. 354 00:17:02,840 --> 00:17:04,720 Speaker 1: But it took me a little while. 355 00:17:04,920 --> 00:17:06,800 Speaker 2: But once I've got my head around the fact that 356 00:17:07,160 --> 00:17:10,760 Speaker 2: I'm only part of the system. So my job is 357 00:17:10,800 --> 00:17:13,360 Speaker 2: to hopefully get you off that building, get you out 358 00:17:13,359 --> 00:17:16,280 Speaker 2: of that house, and get you to someone else as 359 00:17:16,359 --> 00:17:18,119 Speaker 2: part of the system as well, and hopefully we can 360 00:17:18,119 --> 00:17:20,840 Speaker 2: get you that help. But you know, like I said, 361 00:17:20,880 --> 00:17:23,439 Speaker 2: sometimes it doesn't end well, but all you can do 362 00:17:23,520 --> 00:17:24,560 Speaker 2: is really give it your best shot. 363 00:17:25,280 --> 00:17:28,879 Speaker 1: So you're no longer doing that with the police. What 364 00:17:29,000 --> 00:17:32,240 Speaker 1: have you moved into now? Is this the mystery consultancy 365 00:17:32,320 --> 00:17:33,920 Speaker 1: that it wouldn't give me information about it? 366 00:17:34,000 --> 00:17:35,600 Speaker 2: I do have a business card. I've got many business 367 00:17:35,840 --> 00:17:37,520 Speaker 2: they gave me, like five hundred business cards. I don't 368 00:17:37,520 --> 00:17:40,400 Speaker 2: know what it's supposed to do with I. 369 00:17:40,359 --> 00:17:42,480 Speaker 1: Know, So what do you do now? Like who do 370 00:17:42,520 --> 00:17:44,720 Speaker 1: you work with? It in the same field. 371 00:17:44,840 --> 00:17:47,639 Speaker 2: So sort of but different. So the company I work 372 00:17:47,720 --> 00:17:50,440 Speaker 2: for is called pro Com Consulting. The boss will be happy. 373 00:17:50,480 --> 00:17:52,560 Speaker 2: I mentioned that one we basically we do heaps of 374 00:17:52,640 --> 00:17:56,840 Speaker 2: different stuff with different industries who deal with angry people 375 00:17:56,960 --> 00:18:01,680 Speaker 2: or upset people, So a lot of stuff in healthcare, ambulance, Victoria. 376 00:18:01,760 --> 00:18:05,639 Speaker 2: We work at the Ambos Hospitality. We're doing stuff with 377 00:18:05,720 --> 00:18:08,960 Speaker 2: libraries now, and I was like, what's up with libraries? 378 00:18:08,960 --> 00:18:10,680 Speaker 2: Like someone's talking too loud and they're. 379 00:18:10,480 --> 00:18:11,840 Speaker 1: Not listening to the shush. 380 00:18:11,920 --> 00:18:13,920 Speaker 2: But it's you know, they get a lot of people 381 00:18:13,960 --> 00:18:17,520 Speaker 2: coming in causing issues. So yeah, it probably sounds like 382 00:18:17,520 --> 00:18:19,560 Speaker 2: a cliche, but it's one of those industries that you'd 383 00:18:19,560 --> 00:18:22,680 Speaker 2: probably prefer didn't exist. But you know, people are dealing 384 00:18:22,680 --> 00:18:24,160 Speaker 2: with a lot of a lot of stuff out there, 385 00:18:24,200 --> 00:18:25,680 Speaker 2: so yeah, we go and help them. 386 00:18:25,760 --> 00:18:30,520 Speaker 1: So are you training people on how to diffew situations 387 00:18:30,520 --> 00:18:31,200 Speaker 1: and deal with. 388 00:18:31,240 --> 00:18:32,920 Speaker 2: Yes, yeah, yeah, yeah, So bring in some of the 389 00:18:32,920 --> 00:18:37,720 Speaker 2: stuff from negotiator land into I guess private public sector 390 00:18:37,800 --> 00:18:40,080 Speaker 2: and yeah, just just and again it's it's not one 391 00:18:40,119 --> 00:18:41,399 Speaker 2: of those training. 392 00:18:41,040 --> 00:18:43,840 Speaker 1: Courses where we rewrite who you are. 393 00:18:44,320 --> 00:18:46,760 Speaker 2: It's one of those things where I'd hope most people 394 00:18:46,800 --> 00:18:48,840 Speaker 2: would sit there and go, yeah, man, that's that's what 395 00:18:48,880 --> 00:18:49,240 Speaker 2: I'm doing. 396 00:18:49,240 --> 00:18:54,000 Speaker 1: That's I do that all the time. Seeing as you're 397 00:18:54,119 --> 00:18:57,080 Speaker 1: you know, you're qualified in training people. I want you 398 00:18:57,119 --> 00:19:00,840 Speaker 1: to train me today, please, yes? Okay, So you know 399 00:19:01,080 --> 00:19:03,280 Speaker 1: there are many times in my life where I've needed 400 00:19:03,320 --> 00:19:06,000 Speaker 1: to be good at negotiating and probably not very good 401 00:19:06,000 --> 00:19:08,600 Speaker 1: at it. Yes, So I'd love some tactics I can 402 00:19:08,720 --> 00:19:11,480 Speaker 1: use next time I'm negotiating. We might have to set 403 00:19:11,520 --> 00:19:16,120 Speaker 1: a scene. Okay, all right, I'm at a hen's party. Yes, okay, 404 00:19:17,320 --> 00:19:19,600 Speaker 1: the hen has locked herself in the bedroom. Oh god, 405 00:19:19,840 --> 00:19:24,160 Speaker 1: she's not coming out. Oh no, because her arch nemesis. 406 00:19:25,280 --> 00:19:28,080 Speaker 1: She had to invite there out of necessity for family 407 00:19:28,119 --> 00:19:31,359 Speaker 1: ties has arrived in the same color as her, and 408 00:19:31,400 --> 00:19:33,840 Speaker 1: she said, I'm not coming out the days over and 409 00:19:33,880 --> 00:19:37,159 Speaker 1: I've just walked in to perform. Absolutely everybody via Vanessa 410 00:19:37,320 --> 00:19:39,639 Speaker 1: Morossi and I don't know, and they're looking at me. 411 00:19:39,680 --> 00:19:41,720 Speaker 1: They're like, you have to fix this. How do we 412 00:19:41,760 --> 00:19:44,359 Speaker 1: get her out? And naturally I just want to say, 413 00:19:45,200 --> 00:19:48,639 Speaker 1: get stuffed to old mate, But she has to stay. 414 00:19:48,840 --> 00:19:50,439 Speaker 1: She's part of we have. Everyone has to have a 415 00:19:50,440 --> 00:19:52,800 Speaker 1: happy family photo at the end of the Hen's party. 416 00:19:53,080 --> 00:19:54,720 Speaker 1: How do I get her out of the bedroom? Give 417 00:19:54,720 --> 00:19:55,360 Speaker 1: me some tips. 418 00:19:55,440 --> 00:19:59,240 Speaker 2: So the best way to go about it is probably 419 00:20:00,040 --> 00:20:03,000 Speaker 2: another knock the door down. No no, no, so through 420 00:20:03,000 --> 00:20:06,399 Speaker 2: the window? No, sorry, no, it's another smash it boy, Vanessa? 421 00:20:07,160 --> 00:20:09,200 Speaker 2: And why don't you come join my party? 422 00:20:09,800 --> 00:20:12,320 Speaker 1: Yeah? So there you go. So you start singing that 423 00:20:12,359 --> 00:20:14,679 Speaker 1: and she's going to be like, I can't we with her? 424 00:20:14,760 --> 00:20:18,280 Speaker 1: With where because reverse psychology, we're all having fun out 425 00:20:18,320 --> 00:20:21,119 Speaker 1: here without you. You know, you can join if you 426 00:20:21,200 --> 00:20:24,240 Speaker 1: want to. The green the grass is greener on the 427 00:20:24,280 --> 00:20:28,560 Speaker 1: other side of the door. Love, Yes, Vanessa, I'll put 428 00:20:28,600 --> 00:20:32,200 Speaker 1: that song on a perform it. Everyone will come together 429 00:20:32,240 --> 00:20:35,360 Speaker 1: in a joyous finale, will take the photo I'll get 430 00:20:35,440 --> 00:20:46,400 Speaker 1: my fifty bucks and then go away. Well that was Mark, 431 00:20:46,480 --> 00:20:49,240 Speaker 1: and no he wasn't a sign language person. He's a 432 00:20:49,240 --> 00:20:52,719 Speaker 1: former siege and hostage negotiator. I'm now going to use 433 00:20:52,760 --> 00:20:55,120 Speaker 1: those skills to negotiate with you. To check us out 434 00:20:55,119 --> 00:20:58,320 Speaker 1: in the socials and click that follow button man and 435 00:20:58,560 --> 00:21:02,000 Speaker 1: you comes in there. But that's again party whoo, but 436 00:21:02,119 --> 00:21:04,800 Speaker 1: it's Rosie. I know you want to click click, clickick, 437 00:21:04,800 --> 00:21:19,040 Speaker 1: click join the party now let the music play. Concealed 438 00:21:19,040 --> 00:21:21,040 Speaker 1: Without Simone is an iHeart production