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Speaker 1: I'm very pleased to say that joining me live in

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Speaker 1: the studio from Power and Water it is Belinda Small,

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Speaker 1: who is the let me get this title right, she's

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Speaker 1: the general manager Power Services. Executive general manager, I believe

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Speaker 1: Power Services. Belinda, thanks so much for joining us this

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Speaker 1: morning in the studio.

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Speaker 2: Thanks for having me.

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Speaker 1: Now, can you tell us what happened earlier this morning?

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Speaker 2: Yeah, So, at about quarter past eight this morning, we

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Speaker 2: had a what's called a protection operation at our Channel

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Speaker 2: Island switchyard that isolated a section of the equipment at

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Speaker 2: Channel Island and dropped off power to about forty four

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Speaker 2: thousand customers across the Darwin Catherine network.

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Speaker 1: All right, so about forty four thousand customers now, in

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Speaker 1: what is some really good news. Crews obviously worked very

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Speaker 1: quickly or as fast as they could, and all power

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Speaker 1: has now been restored.

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Speaker 2: Yes, all customers back on now as of about eleven o'clock.

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Speaker 2: From about an hour after the incident, we had most

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Speaker 2: customers back on, with sort of six to three to

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Speaker 2: six hundred remaining out as we finished restoring the network,

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Speaker 2: our crews were on site or our cruise customers started

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Speaker 2: being restored within about fifteen minutes of the outage this

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Speaker 2: morning that involved teams in our control center, specialist teams

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Speaker 2: going to investigate the issue at Channel Island as well

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Speaker 2: as our field crews out switching in the network.

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Speaker 1: So can you just describe to us again what happened

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Speaker 1: out there at Channel Island or I think you said protected. Sorry,

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Speaker 1: I can't remember the technical term you gave it, Belinda,

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Speaker 1: What exactly happened out there?

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Speaker 2: So we had a protection operation, so our protection systems

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Speaker 2: on the power network are there to ensure that if

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Speaker 2: there is an issue, that the equipment is isolated as

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Speaker 2: quickly as possible to prevent any further damage or any

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Speaker 2: extensive damage to the equipment, which would result in much

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Speaker 2: longer power outages if the equipment's damaged. The protection at

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Speaker 2: Channel Island operated as it should. It received a signal

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Speaker 2: to trip. We're currently investigating where that signal came from

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Speaker 2: and working with TGen to identify the source.

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Speaker 1: Okay, but at this point in time, you don't believe

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Speaker 1: that it's that it has caused further damage to equipment

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Speaker 1: out there, so hopefully not further power outages.

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Speaker 2: All of our equipment that was isolated this morning is

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Speaker 2: now back in service, so I don't believe there's a fault.

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Speaker 1: There, and so in terms of you know where too

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Speaker 1: from here, obviously an investigation by your staff to make

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Speaker 1: sure that you work out exactly what's caused it to

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Speaker 1: trip and to try to ensure that there's no further concerns.

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Speaker 2: Yeah, so we have identified the signal that has come

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Speaker 2: in to cause it to trip. We're currently identifying chasing

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Speaker 2: down the source of that signal. So our protection relays

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Speaker 2: are really smart. They record everything that happens, time, event

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Speaker 2: sequences and all sorts of things, so we're interrogating those

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Speaker 2: at the moment. We're trying to isolate the source of

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Speaker 2: the signal. When we find the source of that signal,

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Speaker 2: we'll isolate it to make sure that it's not going

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Speaker 2: to happen again. We believe it was a spurious trip.

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Speaker 2: There's no fault, so it's a bit of an anomaly

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Speaker 2: and we're looking to identify what the source of that

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Speaker 2: was and then progress through solving why it happened and

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Speaker 2: where it came from.

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Speaker 1: But so I suppose what people listening this morning are

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Speaker 1: going to want to know is that the power is

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Speaker 1: not going to go out again today? Is there going

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Speaker 1: to need to sort of be any planned outages or

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Speaker 1: anything as you work on the equipment.

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Speaker 2: No, all the equipment's back in service and there will

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Speaker 2: be no out further outages from this incident this morning today.

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Speaker 1: That's good to hear. Like I said, very widespread. As

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Speaker 1: you've told us, there forty four thousand customers. Some of

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Speaker 1: them though back online really quite quickly. I guess, some

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Speaker 1: of the longer outages a few hours. I mean, to

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Speaker 1: anybody I know, when there's outages, sometimes people then start

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Speaker 1: to ask questions about, you know, whether there'll be any

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Speaker 1: kind of rebate to their power bill and things like that.

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Speaker 1: I mean, what do you say to customers that are

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Speaker 1: thinking that at this point in time.

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Speaker 2: So the majority of customers the power was back on

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Speaker 2: within an hour. That's our rebates kick in when we

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Speaker 2: get to like twelve hour outages and those types of

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Speaker 2: things under our regulatory requirements.

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Speaker 1: Yep. Look, Belinda, I many years ago worked for Power

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Speaker 1: and Water and also worked for the Essential Services Minister

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Speaker 1: at a time when there was a lot of issues

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Speaker 1: with our infrastructure, at a time where we did have

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Speaker 1: some really widespread power outages and there was some concerns

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Speaker 1: out there at Channel Island as well to anybody listening

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Speaker 1: this morning that's worried that you know, we're in that

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Speaker 1: situation again, We're not, are we.

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Speaker 2: No, we're not. Good.

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Speaker 1: Good to hear well, Belinda, really good to speak with

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Speaker 1: you this morning. I appreciate you coming in short notice

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Speaker 1: and explaining to our liteners what's going on. In terms

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Speaker 1: of when we do sort of have a better understanding

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Speaker 1: of exactly what's caused this morning's issue, I'm assuming we'll

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Speaker 1: be able to get a bit of an update from

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Speaker 1: Power and Water absolutely.

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Speaker 2: I'd also like to thank our customers this morning for

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Speaker 2: their patients. I appreciate it's been really disruptive for residents

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Speaker 2: and businesses alike. Our outage notifications when they're in progress

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Speaker 2: or advertised on our website. Any follow up information will

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Speaker 2: come through on our socials or directly to you.

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Speaker 1: With you yeah, yeah, yeah, Well we can always let

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Speaker 1: our listeners know as well if there is that further info,

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Speaker 1: we can make sure that we broadcast it to everybody.

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Speaker 1: I know this morning, Oh, we're getting a lot of

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Speaker 1: messages from everybody. We're playing a little game of visits.

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Speaker 1: The power back on at your place, and there was

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Speaker 1: lots of them coming through, Butlinda, great to speak with you.

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Speaker 1: Thank you so much for your time this morning.

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Speaker 2: Thank you very much.

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Speaker 1: Thank you