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Speaker 1: Jomb Mission with Jonesy and Amanda.

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Speaker 2: This week is scam Awareness Week and normally we'd go

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Speaker 2: so what, but this we really need to pay attention

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Speaker 2: because just this year alone, two hundred and twenty two

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Speaker 2: million dollars has been lost to scams by Australians. I

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Speaker 2: guess because we're in lockdown and we're more vulnerable to

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Speaker 2: all this kind of stuff with people working remotely and

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Speaker 2: people having access to your computers, all kinds of things.

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Speaker 2: We thought we'd get the big guns into help us

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Speaker 2: so we don't get caught out. Our next guest is

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Speaker 2: a scam expert to talk us through some of the

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Speaker 2: biggest ones going around on how to protect ourselves. Aaron Bugle, hellockday,

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Speaker 2: how are you very well? So two hundred and twenty

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Speaker 2: two million this year alone? Why are we so susceptible

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Speaker 2: at the moment?

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Speaker 1: Well, you hit the nail on the head there. I

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Speaker 1: mean a lot of us are sitting at home, working

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Speaker 1: on our computers, trying to do our work, and we're

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Speaker 1: actually quite comfortable in our own home, so our defenses,

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Speaker 1: our guards might be just down a little bit. And

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Speaker 1: so whenn't we get those calls that sort of ask

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Speaker 1: us to do something. With a bit of pressure, we

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Speaker 1: tend to comply a lot easier and we part with

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Speaker 1: our money. So the cyber criminals are very successful at

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Speaker 1: the moment.

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Speaker 3: Just by answering a call, can they get the intel.

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Speaker 3: So for example, I had a call yesterday from at

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Speaker 3: Sick and it said I'm going to get arrested and

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Speaker 3: I'm going to go to jail, and what I have

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Speaker 3: to do is press one on my phone and then

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Speaker 3: talk to one of their operators. The better part of

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Speaker 3: me is, you know, I hung up, but other part

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Speaker 3: of me was just curious. So if I'd gone to

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Speaker 3: the next level and pressed one, what would have happened?

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Speaker 1: Yeah, well, I think I think there's two things there

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Speaker 1: to take away. Is that you've done the right thing

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Speaker 1: to hang up the phone immediately, because that was an absolutely,

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Speaker 1: you know, legitimate, illegitimate scam call. So the second thing

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Speaker 1: is is could you have gotten caught by pressing one? Maybe?

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Speaker 1: Maybe not. It absolutely depends on what the scammers we're

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Speaker 1: trying to achieve at the end. Some of them just

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Speaker 1: want a copy of your voice. If you're saying any

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Speaker 1: words on the call, they might report it to use

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Speaker 1: it against you. In some sort of like online. You know,

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Speaker 1: you get assistance to say please your name, say Aaron,

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Speaker 1: and then they use that as a form of identification.

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Speaker 1: So you've got to be really careful those calls that

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Speaker 1: you hang up straight away, those calls from ask from

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Speaker 1: the ATO. You'll get a lot of calls right now

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Speaker 1: from parcel delivery services. They may not say Australia Posts,

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Speaker 1: they may not say ups or FedEx or Amazons. They'll

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Speaker 1: say delivery and they'll try to get you to do something.

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Speaker 1: Click through the links, get somebody on the line, and

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Speaker 1: that's when the pressure tactics hit the risk of retribution.

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Speaker 1: If you don't comply with their demands, you might get

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Speaker 1: a penalty, but they'll just try to part you and

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Speaker 1: your money.

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Speaker 2: Are they the biggest ones and are they the ones

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Speaker 2: that we're most vulnerable to at the moment? Like if

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Speaker 2: you have ordered something, and many of us have obviously

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Speaker 2: in lockdown, how do you know whether it's legitimate? And

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Speaker 2: you know, what do you do?

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Speaker 1: I think the thing is is that we've just got

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Speaker 1: to be a little bit more mindful ahead of time

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Speaker 1: when we set out to do things. And yeah, absolutely,

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Speaker 1: it's coming up to Christmas where we're all waiting on

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Speaker 1: a million pack is to be delivered. That just have

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Speaker 1: some level of expectation that you're expecting a parcel from

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Speaker 1: Amazon or if it's coming via Australia Posts and if

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Speaker 1: it is part of of Australia Posts or Amazon, they

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Speaker 1: both provide legitimate tracking services through their legitimate websites. So

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Speaker 1: make sure you register with my Posts with the Australia

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Speaker 1: Posts to get your Mypost delivery updates and trust that

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Speaker 1: one truth and that source of truth.

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Speaker 3: What about your iPhone? I look at smartphones and they

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Speaker 3: have so much information on it, and then you hear

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Speaker 3: those stories about those dudes that walk around and they've

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Speaker 3: got like a thing that can skim your phone as

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Speaker 3: you walk past it.

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Speaker 1: Really yeah, yeah, the NFC card readers and skimmers, they

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Speaker 1: were pretty big at a time and I think they

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Speaker 1: still are. And you've just got to be a little

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Speaker 1: bit cautious that if you're going to enable things like

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Speaker 1: contactless payment through your cards and so forth of that

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Speaker 1: you've got limits that are set up. But as I

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Speaker 1: tell my family and friends, you know, new things are

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Speaker 1: popping up every day. Just don't get your statements that

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Speaker 1: come in via email or the post then just ignore them,

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Speaker 1: go through them and if you see a charge on

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Speaker 1: there that that you don't recognize and you can't validators

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Speaker 1: actually performing, contact your bank straight away and dispute the charges. Now,

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Speaker 1: it might come back that it was a coffee you bought,

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Speaker 1: you know, two months ago in some you know, backstreet

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Speaker 1: of Melbourne. But you know, if it wasn't, at least

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Speaker 1: you've caught it. At least you've lodged it and that

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Speaker 1: money can be returned in some way, shape or form.

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Speaker 3: Because this happened to us the other day as well.

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Speaker 3: We had these small payments, like for forty dollars for

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Speaker 3: something on Facebook, and I looked at it and I said, well,

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Speaker 3: what's this? And then we rang the bank and we

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Speaker 3: discovered that over a few months we've been paying this

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Speaker 3: little forty dollars theme. It's a scam, but they're testing

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Speaker 3: the water to see how much your how much.

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Speaker 2: You're, how diligent you are. That's right, and you usually

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Speaker 2: small ones, isn't it. I think I've got a nail

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Speaker 2: salon for it was charging me and I wasn't going

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Speaker 2: to a nail salon, but it was fifty bucks a

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Speaker 2: month or something, isn't that for you, no, look at

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Speaker 2: my nails?

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Speaker 3: What a ripoff?

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Speaker 2: Well, Aaron, And if you come across a scam, we

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Speaker 2: just relieve, we don't fall for it, or we.

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Speaker 1: Report it absolutely reported if you think if you think

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Speaker 1: you've been scammed, or if it's the start of a scam,

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Speaker 1: absolutely reported. I mean. Scam watch dot gov dot au

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Speaker 1: is a great resource for everybody to go and read

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Speaker 1: about the types of scams, you know, how the scammers work,

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Speaker 1: and also give you some pointers on you know, when

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Speaker 1: we're chatting to people like your mates, your next door neighbors,

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Speaker 1: whoever right be, just just talk about it because you'll

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Speaker 1: find out these little tricks that the scammers use on

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Speaker 1: a per situational basis. And by being aware of how

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Speaker 1: they operate, we can spot them earlier, and we can

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Speaker 1: we can drop their calls and kick them out and

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Speaker 1: not fall victim and lose money.

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Speaker 3: And I'm thinking about that those light rail carriages that

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Speaker 3: we bought from the Spaniards. You know, that was the

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Speaker 3: biggest scam of all.

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Speaker 2: That's big scams.

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Speaker 3: That's okay, head to scam watch dot gov dot au

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Speaker 3: and to find out how to protect yourself online, go

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Speaker 3: to sofos dot com. That's s O air p h

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Speaker 3: o s dot com. Aaron Bugle, thank you for joining us.

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Speaker 1: Thank you very much, guys for having me.

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Speaker 2: Thank you, Aaron Jonesy and Amanda's Gamnation