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Speaker 1: Hello, my name's Sanatasha Nabananga Bamblet. I'm a proud yr

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Speaker 1: the Order Kerni Whoalbury and a waddery woman. And before

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Speaker 1: we get started on She's On the Money podcast, I

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Speaker 1: would like to acknowledge the traditional custodians of the land

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Speaker 1: of which this podcast is recorded on a wondery country,

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Speaker 1: acknowledging the elders, the ancestors and the next generation coming through.

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Speaker 1: As this podcast is about connecting, empowering, knowledge sharing and

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Speaker 1: the storytelling of you to make a difference for today

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Speaker 1: and lasting impact for tomorrow.

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Speaker 2: Let's get into it.

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Speaker 3: She's on the Money, She's on the Money.

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Speaker 4: Hello and welcome to The Money, the podcast for millennials

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Speaker 4: who want financial freedom. Currently thirty one percent of households

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Speaker 4: in Australia are rented, but despite that number being so

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Speaker 4: very significant, surprisingly few of us actually know what our

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Speaker 4: rights are as renters. Through the show today, will be

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Speaker 4: providing a bit of an overview as to where things

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Speaker 4: are at in Australia in twenty twenty two from a

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Speaker 4: renter's perspective. We'll outline exactly what you can and can't

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Speaker 4: do as a tenant, and we'll explain what to do

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Speaker 4: if you run into trouble with your landlord. My name

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Speaker 4: is Georgia King, and joining me as she always does,

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Speaker 4: is Miss Victoria Divine.

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Speaker 2: Hello, Miss Georgia King V.

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Speaker 4: It is no secret that life is expensive at the moment.

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Speaker 4: And while interest rates are going up, which is impacting homeowners,

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Speaker 4: a lot of people living in rentals are also filling

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Speaker 4: the pinch. Myself included. We're facing rent increases all of

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Speaker 4: that jazz. So to kick us off, can you please

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Speaker 4: provide us a little bit of context as to where

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Speaker 4: things are actually at the moment in the rental space.

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Speaker 2: I thought you were going to ask about the rising

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Speaker 2: cost of living, and I'm like, really, do I have

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Speaker 2: to explain that? Like, I feel like we're all feeling it.

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Speaker 2: We all see it. Our coffee prices are now astronomical,

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Speaker 2: Like you don't even get change for a five or

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Speaker 2: any more GQ, You really don't. I don't actually use cash,

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Speaker 2: so it's just when I tap it. But like it

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Speaker 2: feels bad when your coffee is more than five dollars?

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Speaker 4: Does?

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Speaker 2: Like I get it? Like, please don't think that I'm

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Speaker 2: slaying small businesses and think they should lower their prices.

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Speaker 2: I don't just still hurts though, lut keep your prices up,

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Speaker 2: make your margin, get your bank. But you're right, things

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Speaker 2: when it comes to the rental space are getting a

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Speaker 2: little bit more tricky for literally everyone, and rents are

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Speaker 2: certainly feeling it just as much as anyone. Rentals at

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Speaker 2: the moment are nine point one percent higher GKING across

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Speaker 2: capital cities and unfairly ten point eight percent higher in

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Speaker 2: regional areas compared to June last year. So that is

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Speaker 2: a gigantic jump from my perspective. So an example, because

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Speaker 2: we love examples, we love numbers, we are stat scalcal

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Speaker 2: If you were paying five hundred dollars a week in rent,

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Speaker 2: that will jump to an extra fifty bucks a year,

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Speaker 2: which at the end of the year is going to

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Speaker 2: cost you two thousand, six hundred dollars more in total.

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Speaker 2: That is literally the cost of a holiday to Fiji,

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Speaker 2: but ten days in Fiji flights for me, my partner return.

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Speaker 2: I was looking the other day on luxury escapes. That's

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Speaker 2: what it's going to cost. But the pace of this

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Speaker 2: increase is also the steepest it's been in fourteen years,

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Speaker 2: so it's undeniably a very big deal and something we

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Speaker 2: really need to be talking about. So according to Domaine's

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Speaker 2: March rental report, the median rent in Sydney is six

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Speaker 2: hundred bucks. In Melbourne it's four hundred and fifty dollars,

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Speaker 2: and in Brisbane it is five hundred dollars, followed by

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Speaker 2: Adelaide at four hundred and sixty five, Perth at four

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Speaker 2: hundred and eighty dollars. Hobart. Surprisingly, I'm not surprised, but

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Speaker 2: I think everybody else will be five twenty. She's getting up.

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Speaker 4: There than Melbourne.

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Speaker 2: Wait for this camera at seven hundred dollars, in Darwin

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Speaker 2: at six hundred and ten. And that's not what I

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Speaker 2: reckon many would expect. Definitely not, but it's often due

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Speaker 2: to demand and so camera. There aren't that many houses,

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Speaker 2: and there's lots of government employees with high incomes, so

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Speaker 2: a lot of people who own properties. Let's make Hey,

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Speaker 2: well the sun is shining right.

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Speaker 4: But that's expensive. I'm surprid to see that Melbourne is

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Speaker 4: only for fifty because having I've been looking at rentals

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Speaker 4: for the last six months.

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Speaker 2: Yeah, I keep getting the signing my emocks to give

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Speaker 2: you a guaranteur, like, hey, can you please recommend Georgia King.

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Speaker 2: I'm like, yes, I keep recommending Georgia King give her

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Speaker 2: a house.

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Speaker 4: Already, but literally you cannot get And to be fair,

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Speaker 4: we're looking in the city and sorry, we have got

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Speaker 4: a house now, but we're looking in like Fitzroy and

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Speaker 4: places like she's so sad, she's a little bougie. But

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Speaker 4: you cannot get anything that has like doors and you know,

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Speaker 4: windows that aren't broken for less than six hundred dollars.

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Speaker 4: So for fifty I reckon there's a little bit of

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Speaker 4: mayo on that.

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Speaker 2: I'm a little bit further and I'm not going to

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Speaker 2: tell you how much I'm paying in rent because to

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Speaker 2: be honest, I'm a little bit embarrassed because it is

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Speaker 2: quite high because we were quite desperado. So we are

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Speaker 2: currently renovating our house, very privileged position to being very

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Speaker 2: excited about it. But I think I've spoken about this

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Speaker 2: on the podcast with you. Once we did all the

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Speaker 2: numbers and realized that it was actually cheaper to have

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Speaker 2: the trades come in one time and you know, do

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Speaker 2: all the electricity for the whole house instead of like, oh,

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Speaker 2: do the front part of the house and then the

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Speaker 2: back part of the house, you'd have to pay for

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Speaker 2: two separate sessions, right, Yeah, So our builder worked with

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Speaker 2: us to do the budgets because obviously I'm a budgeting queen,

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Speaker 2: or I like to pretend i am. It ended up

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Speaker 2: being far more financially viable for us to actually move

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Speaker 2: out rent during that period of time and have everything

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Speaker 2: done at once. So I didn't expect that because I

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Speaker 2: was kind of like, oh, let's just start with the kitchen,

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Speaker 2: then maybe we'll do a bathroom. And so we've ended

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Speaker 2: up biting the bullet to save more money in the

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Speaker 2: long term. But it meant we needed to find a

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Speaker 2: short term rental one that was really challenging to do.

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Speaker 2: And two it means I'm paying literally double what the

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Speaker 2: medium rent in Melbourne is at the moment. And the

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Speaker 2: house has so many issues, Like if you're following me

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Speaker 2: on Instagram, you've seen that our aducted heating flooded and

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Speaker 2: when our landlord came over have look and help me

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Speaker 2: fix it, he was like, oh, you could just use

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Speaker 2: this small reverse cycle that's in the kitchen at the

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Speaker 2: other end of the house to heat the whole house.

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Speaker 2: What maybe our shower flooded and has put mold onto

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Speaker 2: the carpet in the bedroom. That's obviously a massive issue.

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Speaker 2: They're like, oh, no worries, We're just going to use

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Speaker 2: you know, like waterproofing paint. They just painted the base

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Speaker 2: of our shower instead of fixing it. They painted the

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Speaker 2: base of our shower with straight waterproofer, which if you're

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Speaker 2: not a builder you probably don't understand. But imagine a

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Speaker 2: shower that's tiled and someone's coming with bright blue paint

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Speaker 2: and painted the floor of the shower. So not only

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Speaker 2: is it not aesthetically pleasing, I don't even know if

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Speaker 2: that's legal.

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Speaker 4: That is crazy, But I guess that's what we're going

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Speaker 4: to get today figuring out our right.

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Speaker 2: Maybe that's where this is come from, right, And maybe

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Speaker 2: some people at She's on the Money you have been

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Speaker 2: talking about their rental experiences and have been like, do

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Speaker 2: you know what we should do a whole podcast on

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Speaker 2: the issue.

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Speaker 4: Definitely, And also we should say up the top hashtag

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Speaker 4: not all landlords. I feel like they may be going

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Speaker 4: to get a bit of a rough trot in today's episode.

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Speaker 4: We see you beautiful landlords that do the right thing

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Speaker 4: by their tenants, but a lot of them don't. So

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Speaker 4: just acknowledging that up the top as well. This is

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Speaker 4: maybe a little bit of a dumb question, but is

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Speaker 4: rent going up purely because of interest rates increasing and

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Speaker 4: landlords needing to meet it in the middle, I guess.

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Speaker 2: Look, I think that there's a number of reasons rent

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Speaker 2: is increasing. That is definitely part of it. Homeowners are

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Speaker 2: definitely paying more on their mortgages. As a homeowner, I

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Speaker 2: definitely can be By the way, if I was a landlord,

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Speaker 2: which one day, I would love to be a landlord,

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Speaker 2: no matter how much slack I'm going to get in

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Speaker 2: the community for doing a landlord, I would love to

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Speaker 2: be a landlord. I think i'd be really good. I

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Speaker 2: think you'd be a grandlord. I'd be like, oh, you

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Speaker 2: need a new window, I'm going to help you. You

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Speaker 2: want a heat on? That seems I can, right. But

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Speaker 2: people are paying more on their mortgages, and unfortunately that

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Speaker 2: does mean that they have to find ways to, you know,

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Speaker 2: get more income to cover the mortgage otherwise they are out.

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Speaker 2: So they need to recoup those fun somewhere, and unfortunately

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Speaker 2: tenants often have to shoulder that cost. Many landlords also

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Speaker 2: g as you might know, paused rent during COVID for

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Speaker 2: compassionate reasons, so people are probably making up for a

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Speaker 2: little bit of lost time. I remember when I used

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Speaker 2: to rent full time and our rent would probably go

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Speaker 2: up at like one percent or two percent each year,

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Speaker 2: and I'd be like, yeah, whatever, it's in line with

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Speaker 2: inflation and always hurt a little bit. But if during

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Speaker 2: COVID your landlord didn't put it up and then now

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Speaker 2: they're putting it up five percent and you've been there

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Speaker 2: for three years, Like I'm not saying it's fair, it

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Speaker 2: will just hit you a little bit harder. It's such

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Speaker 2: a steep jump, right, Yeah, Okay.

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Speaker 4: Let's move on a little bit here and jump into

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Speaker 4: chatting about renters' rights. Where are we at in twenty

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Speaker 4: twenty two. If I'm not mistaken, I feel like there

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Speaker 4: have been some changes in recent times.

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Speaker 2: There have been.

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Speaker 4: Yeah.

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Speaker 2: My favorite is that you are now in Victoria allowed pets.

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Speaker 2: I don't know ye all around all of the states,

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Speaker 2: but I know that you're now allowed pets, which is

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Speaker 2: probably my favorite change. But before we dive in, I

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Speaker 2: think it's really important to state that it does very

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Speaker 2: state to state. So the best thing you can do

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Speaker 2: is head onto your state based website and have a

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Speaker 2: look at what your rights might be and how these vary. Obviously,

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Speaker 2: if you're based outside of Victoria, it's a good idea

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Speaker 2: to do your own research and double check the information

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Speaker 2: that we're going to provide today, not necessarily because we haven't,

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Speaker 2: just because we wouldn't want you to go and take

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Speaker 2: things as gospel and I find yourself in a little

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Speaker 2: bit of a pickle. That's not what we are about. So,

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Speaker 2: as you mentioned before, g there have been recent changes,

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Speaker 2: and over the last three years, I feel like we've

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Speaker 2: gone really far ahead in comparison to where we used

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Speaker 2: to be, and things have become, from my perspective, a

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Speaker 2: little bit more fair for everybody. Renters now have a

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Speaker 2: few more rights than they used to, which from my

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Speaker 2: perspective is pretty great. It's great money weak good. Absolutely.

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Speaker 2: The changes and established rights that I think would be

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Speaker 2: most relevant to our community include the following. So the

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Speaker 2: first one I've written down is that you can make

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Speaker 2: modifications to your home. So now without permission, you can

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Speaker 2: do things like put hooks up so you can hang

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Speaker 2: paintings and put screws in the wall for shelves. Where

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Speaker 2: As if you have friended before you know that this

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Speaker 2: was an issue. I remember in one of my first

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Speaker 2: houses g I had used those you know, those command

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Speaker 2: like sticky strips that don't leave any issue. I would

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Speaker 2: put those on the wall and off the paint. Well, no,

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Speaker 2: I didn't have that issue that I remember. Probably did though,

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Speaker 2: and just probably ignored it. I do remember filling in

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Speaker 2: a hole in an old house where I had put

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Speaker 2: a screw with toothpaste before I left though, so probably

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Speaker 2: don't tell my old property manager, But I remember having

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Speaker 2: a property manager come in and she's like, you need

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Speaker 2: to take that painting down. I was like, it's being

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Speaker 2: held up one It was a really cheap, very light

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Speaker 2: ikea canvas. I was like, oh, it's being held up

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Speaker 2: with command strips. And she's like, I don't care to

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Speaker 2: ruin the wall, take it down. And I was like, okay,

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Speaker 2: now what is so now you can do that? Money

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Speaker 2: means decorating win. I think that's so important because obviously,

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Speaker 2: if you can make modifications like that, you can not

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Speaker 2: only add like nice touches to your house, but it

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Speaker 2: means you can put up like sheers or whatever you

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Speaker 2: want that makes your house feel a little bit more

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Speaker 2: like your own. Yeah, and I think that's important, like

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Speaker 2: you should feel like that is your home. Next, obviously

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Speaker 2: my favorite, you can have pets, but you do need

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Speaker 2: to seek the permission from the owner of the property

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Speaker 2: before doing so, so basically the landlord needs a very

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Speaker 2: good reason to refuse you. Now, so that's excellent news

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Speaker 2: for our dog o loving friends. Also, there's no such

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Speaker 2: thing as pet bond, by the way, that doesn't exist.

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Speaker 2: So if your landlord or your agents suggests that polanitly

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Speaker 2: tell them that you absolutely will not be paying that,

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Speaker 2: and that is not a thing I like it. The

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Speaker 2: laws actually state that you don't necessarily have to tell them,

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Speaker 2: but I would definitely tell them plate safe, do the

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Speaker 2: right thing. You don't want to end up in a pickle.

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Speaker 2: But instead of them being able to say in a

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Speaker 2: lease you can't have a pet, they actually have to

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Speaker 2: have a very very good reason to not have one,

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Speaker 2: and I can't think of one. So next on the

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Speaker 2: list is we now have quote minimum standards, which means

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Speaker 2: the rental needs to have a fixed heater, cough and

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Speaker 2: curtains and blinds in bedrooms and living areas. Sure, I

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Speaker 2: know that's not the case for Sydney though, because I

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Speaker 2: was talking to one of my girlfriends who lives in

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Speaker 2: Sydney recently about this whole heater conundrum that I have

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Speaker 2: been going through, and she's like, oh, like you are

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Speaker 2: lucky they have standards because in Sydney yollow. Really you

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Speaker 2: got mold, not their problem, right.

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Speaker 4: That is naughty.

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Speaker 2: You got mold, no worries, no blind Do you better

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Speaker 2: pay for them? No heater? Well you can go to

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Speaker 2: came up by your own.

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Speaker 4: Geez, Louise. That's not good, I know, right, my passion.

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Speaker 2: There's also new bond limits, so your agent or your

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Speaker 2: landlord can't ask for more than one month's worth of

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Speaker 2: rent as the bond, especially if your rent is nine

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Speaker 2: hundred dollars or less. If you had rent that was

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Speaker 2: more than nine hundred dollars a week, you must be

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Speaker 2: you'd be killing it.

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Speaker 4: This one is interesting because I definitely just paid a

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Speaker 4: bond that was like time and a half of what

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Speaker 4: we paid per month. That's good to know that I've

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Speaker 4: been there.

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Speaker 2: It's actually good point. I think that in my rental

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Speaker 2: I definitely have paid more than one month's Oh spicy content.

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Speaker 2: I hope our property managers do not listen to our

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Speaker 2: podcast up, I screen on a little bit of our people.

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Speaker 2: All right, So the next one obviously goes back to

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Speaker 2: my mold comment, but it's basically, if you have mold,

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Speaker 2: a broken air conditioner, or damp issues, that's now classified

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Speaker 2: as urgent repairs. I mean by the classification that our

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Speaker 2: government gave us, not by the classification that my real

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Speaker 2: estate agent seems to live by. The last on my

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Speaker 2: list g that I want to share today is that

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Speaker 2: the notice agents or your landlord needs to give your

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Speaker 2: renters before the sales inspections happen if they're planning on

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Speaker 2: selling your house has increased, which I think is really

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Speaker 2: important because historically I have had friends where they have

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Speaker 2: been like, oh my God, Like I have to clean

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Speaker 2: my apartment because my landlord just told me that they're

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Speaker 2: selling the apartment and they're having inspections this week.

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Speaker 4: Yeah.

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Speaker 2: So I feel like that puts you under unnecessary pressure.

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Speaker 2: But also I feel like standard rules apply. Just use

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Speaker 2: your nails, and if you're not comfortable with something, even

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Speaker 2: if you've looked it up on the website and it

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Speaker 2: doesn't say anything about it, just tell your property manager

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Speaker 2: you're uncomfortable with it, and see where you go. From there,

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Speaker 2: I feel like knowing your rights is also about really

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Speaker 2: having a level of confidence to be like, I don't

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Speaker 2: feel comfortable with this. Is there's something else we can

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Speaker 2: do or an agreement we can come to, And I

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Speaker 2: think that that's really fair too.

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Speaker 4: Yeah, brilliant. Okay, what do we do v if something

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Speaker 4: goes wrong at our place, like there's.

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Speaker 2: A leak or we're going to rite, we're going to write.

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Speaker 4: Also if like the stovetop stops working, like how do

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Speaker 4: you know what you're meant to.

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Speaker 2: Meant to do? Exactly? Here we go. So if the

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Speaker 2: repair required isn't your fault, so you didn't break it,

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Speaker 2: the rental provider is actually required to organize and pay

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Speaker 2: for the repair. If the damage was your fault, though,

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Speaker 2: it's likely that you're going to need to cover those costs,

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Speaker 2: so obviously have a look at it when it comes

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Speaker 2: to you know, my examples, I had nothing to do

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Speaker 2: with those, thank god. They would have been really expensive

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Speaker 2: for repairs. But if you have broken it, as I've

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Speaker 2: always said to just friends and family that have rented before,

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Speaker 2: they're like, oh I broke x y Z, I probably

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Speaker 2: should call my real estate agent. I know this probably

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Speaker 2: isn't the most kosher recommendation, but they're going to go

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Speaker 2: through people who are arguably far more expensive. So maybe

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Speaker 2: if your dad knows how to do things, maybe he

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Speaker 2: could pop in and fix that door, Or if you've

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Speaker 2: got a handy friend who could rehang the curtains that

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Speaker 2: you accidentally pulled down, Definitely see if you can do

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Speaker 2: that first before alerting them in saying that. Obviously, transparency

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Speaker 2: is everything. We're not saying lie. Definitely just see if

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Speaker 2: there's a cheaper option, because we're all about saving money

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Speaker 2: instead of getting a massive bill from our real estate

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Speaker 2: agent who went with the easiest and usually most expensive

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Speaker 2: option one. Okay, before we actually go and fix things, though, gee,

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Speaker 2: the first thing you need to figure out is where

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Speaker 2: eether or not that repair required is urgent or non urgent,

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Speaker 2: as that's going to actually impact how quickly the repairs

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Speaker 2: are legally required to be made. If it is urgent,

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Speaker 2: that is something that makes it literally unsafe for you

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Speaker 2: to live there. So an example of this is a

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Speaker 2: gas leak, a broken toilet, a serious roof leak, a

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Speaker 2: flooded heater. Yeah, these repairs are actually required to be

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Speaker 2: made immediately, like you need to get in contact with

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Speaker 2: your real estate agent and go hey, cool, you need

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Speaker 2: to fix this asap. I mean we can be kind.

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Speaker 2: We're not like you need to be like, hey, please

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Speaker 2: help this. So, yes, white flag. If you don't get

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Speaker 2: a response quickly, you can actually organize the repairs yourself,

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Speaker 2: and your landlord or agent is going to need to

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Speaker 2: reimburse you within seven days of you giving written notice

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Speaker 2: of the repairs that were required. Do not though you

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Speaker 2: can't go wild with this. Twenty five hundred dollars is

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Speaker 2: the maximum amount for a repair that you can actually

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Speaker 2: pass on to them if you're planning to organize it

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Speaker 2: yourself in an emergency circumstance. Anything more than that and

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Speaker 2: they might go Georgia King, that's ridiculous. Yeah, okay, which

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Speaker 2: I think is fair. Like there needs to be capturle.

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Speaker 4: And stuff, Yeah for sure, Otherwise would all be getting

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Speaker 4: I don't know, Smeg ovens and.

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Speaker 2: Yeah on oven broke, I need a brand new Smeg one.

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Speaker 4: Yeah, exactly. Tell me about non urgent repairs. Face.

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Speaker 2: So, when it comes to non urgent repairs, this is

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Speaker 2: anything that needs fixing but doesn't necessarily make your home unsafe.

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Speaker 2: So an example of this this is happening to me

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Speaker 2: at the moment. Dishwasher that is not working, or a

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Speaker 2: handle that's come off the door. Non urgent repairs need

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Speaker 2: to be sorted within fourteen days of a written request though,

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Speaker 2: so there is a time limit that's gone take you

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Speaker 2: two weeks.

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Speaker 4: Yeah, but that's reasonable. But I, in my experience.

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Speaker 2: Has been broken in for three months. Yes, so that's good.

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Speaker 2: I have all broken They sent someone to fix it

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Speaker 2: the other day. I think they just opened the door

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Speaker 2: and closed it. Charge it for it because it's not

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Speaker 2: any better.

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Speaker 4: It's just so bad that, like so many landlords are

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Speaker 4: clearly and not landlords, I feel like it's maybe also

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Speaker 4: agents as well that just are not adhering.

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Speaker 2: To these laws.

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Speaker 4: Because let me tell you, I've had many issues that

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Speaker 4: have not been sorted within fourteen days.

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Speaker 2: But do you know what the issue here is is

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Speaker 2: so many times you just don't know your rights exactly.

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Speaker 2: So if I said that your dishwasher was broken, you'd

385
00:18:15,760 --> 00:18:17,440
Speaker 2: be like, yeah, I've emailed them about it, they haven't

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Speaker 2: done anything. It's so annoying. Like Georgia, you can report them, yeah,

387
00:18:22,040 --> 00:18:24,480
Speaker 2: like you can take that to VCA, you can take

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Speaker 2: it further. But the thing is, most people aren't willing

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Speaker 2: to do that, and most real estate agents they know

390
00:18:30,280 --> 00:18:33,120
Speaker 2: you don't know that exactly. I've got more important things

391
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Speaker 2: to do, Like I've got you know, other tenants to

392
00:18:35,119 --> 00:18:37,879
Speaker 2: get in because they all work on commission, right, So

393
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Speaker 2: like they're not going to prioritize your fixed dishwasher when

394
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Speaker 2: they actually want to get bums on seats in other houses, right,

395
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Speaker 2: Like they've got priorities. And I can completely understand from

396
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Speaker 2: a business perspective why they're making those decisions. But that's

397
00:18:51,520 --> 00:18:54,600
Speaker 2: just not fair. And in saying that, it's probably worth

398
00:18:54,640 --> 00:18:56,919
Speaker 2: noting here again you already made this point. It's not

399
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Speaker 2: all property managers, it's not all real estate agents, and

400
00:19:00,760 --> 00:19:02,720
Speaker 2: like people are only ever going to talk about this

401
00:19:02,760 --> 00:19:04,800
Speaker 2: stuff when it comes up, and it is actually a

402
00:19:04,840 --> 00:19:07,159
Speaker 2: sticky topic, Like we're not going to talk about it

403
00:19:07,200 --> 00:19:09,480
Speaker 2: when our landlord is doing the right thing. Yeah, Like

404
00:19:09,520 --> 00:19:10,720
Speaker 2: I'm not going to go to dinner and be like,

405
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Speaker 2: do you know what I did today, Georgia. I had

406
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Speaker 2: a really great chat with my landlord, really respect my

407
00:19:15,240 --> 00:19:17,679
Speaker 2: house in my living situation. Like it's just not going

408
00:19:17,760 --> 00:19:20,280
Speaker 2: to happen yet. So if you are a property manager

409
00:19:20,320 --> 00:19:22,520
Speaker 2: and you're like, I don't do any of this stuff, Victorotte, like,

410
00:19:22,600 --> 00:19:25,879
Speaker 2: we see you, we know you don't. But unfortunately, in

411
00:19:25,880 --> 00:19:29,080
Speaker 2: our community there are too many people having negative experiences

412
00:19:29,400 --> 00:19:32,600
Speaker 2: and in our team having negative experiences, which has led

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Speaker 2: us to being like, you know what, We're going to

414
00:19:34,240 --> 00:19:36,760
Speaker 2: do an entire episode on this because we want to

415
00:19:36,760 --> 00:19:40,480
Speaker 2: know our right exactly right. Well, preen up, we are, prenup. Yeah,

416
00:19:40,880 --> 00:19:41,359
Speaker 2: be on this.

417
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Speaker 4: I was going to ask you this a little further

418
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Speaker 4: down the show, but I'm going to bring it up

419
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Speaker 4: now because it does tie in perfectly. When I had

420
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Speaker 4: my issues with our landing loyalty, yeah, and it was

421
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Speaker 4: the property agent who I had many, many issues with.

422
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Speaker 4: I suggested that perhaps we wouldn't pay RENTTI spy.

423
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Speaker 2: And you had the most cooked situation.

424
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Speaker 4: It was horrible and he was not getting shipped done

425
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Speaker 4: and I had to be pern about it.

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Speaker 1: No.

427
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Speaker 4: But I feel like maybe I will, Sam, if you're

428
00:20:12,160 --> 00:20:15,119
Speaker 4: listening anyway. But the point is I felt like I

429
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Speaker 4: didn't have any leverage to use. I felt like I

430
00:20:17,720 --> 00:20:21,160
Speaker 4: had no power because he was basically like George, if

431
00:20:21,200 --> 00:20:24,760
Speaker 4: you don't pay your rent or if you like threaten

432
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Speaker 4: me in any way that's going to come up against

433
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Speaker 4: your record for future rentals. So you don't want to

434
00:20:31,119 --> 00:20:33,520
Speaker 4: be doing that, little missy. And I was like, it's

435
00:20:33,640 --> 00:20:35,760
Speaker 4: ok you have no power.

436
00:20:36,280 --> 00:20:39,240
Speaker 2: Yeah, Okay, so in this situation, you absolutely do have

437
00:20:39,320 --> 00:20:43,320
Speaker 2: the power. Yeah, And he would just be intimidating you. However,

438
00:20:43,680 --> 00:20:46,520
Speaker 2: it is really important to note that even though we

439
00:20:46,600 --> 00:20:51,240
Speaker 2: do definitely have tenants, right, obviously you can have a

440
00:20:51,280 --> 00:20:53,400
Speaker 2: little black mark put against your name and it might

441
00:20:53,440 --> 00:20:55,359
Speaker 2: come up. And I'm not saying that this is a

442
00:20:55,359 --> 00:20:58,000
Speaker 2: good thing. I just hear this. In the real estate industry.

443
00:20:58,320 --> 00:20:59,879
Speaker 2: I seem to hire a lot of people who have

444
00:21:00,040 --> 00:21:02,560
Speaker 2: worked in real estate into She's on the money, who

445
00:21:02,640 --> 00:21:04,320
Speaker 2: I think want to work in a similar space but

446
00:21:04,400 --> 00:21:07,560
Speaker 2: maybe have a different impact. And so I talked to

447
00:21:07,600 --> 00:21:09,840
Speaker 2: them a lot about it. And you know, real estate

448
00:21:09,880 --> 00:21:12,320
Speaker 2: agents do talk. They're friends with other real estate agents.

449
00:21:12,359 --> 00:21:14,520
Speaker 2: And you know, as much as I don't want this

450
00:21:14,600 --> 00:21:16,880
Speaker 2: to be true, like if you had a negative experience

451
00:21:16,920 --> 00:21:20,159
Speaker 2: with one company and you're moving within the same suburb, like,

452
00:21:20,200 --> 00:21:22,159
Speaker 2: they do talk. They'll be like, oh, hey, do you

453
00:21:22,200 --> 00:21:23,760
Speaker 2: know Georgia King, Oh yeah, she was a pain in

454
00:21:23,800 --> 00:21:25,960
Speaker 2: the ass. All right, Well, maybe we just won't give

455
00:21:26,000 --> 00:21:28,600
Speaker 2: her the least. And I know that that's not right

456
00:21:28,720 --> 00:21:31,600
Speaker 2: and it definitely is illegal, but it doesn't mean it's

457
00:21:31,640 --> 00:21:34,399
Speaker 2: not happening because if they're all texting each other and

458
00:21:34,440 --> 00:21:37,040
Speaker 2: helping each other out, like it's like a friends group chat,

459
00:21:37,119 --> 00:21:39,159
Speaker 2: right exactly, I'm going to talk smack about you, j king,

460
00:21:39,240 --> 00:21:40,399
Speaker 2: you're going to do it. I'm going to do it.

461
00:21:40,440 --> 00:21:41,399
Speaker 2: I'm going to talk about it.

462
00:21:41,440 --> 00:21:44,479
Speaker 4: But also, you literally have to put down a rental reference,

463
00:21:44,480 --> 00:21:46,400
Speaker 4: so you have to put your last property manager on

464
00:21:46,560 --> 00:21:48,280
Speaker 4: any applications for me to property.

465
00:21:48,280 --> 00:21:50,080
Speaker 2: You can just say that I was your landlord and

466
00:21:50,160 --> 00:21:52,719
Speaker 2: we just did it direct just like yeat them straight out.

467
00:21:52,760 --> 00:21:54,919
Speaker 2: I'll be like, yep, she rented from me. She was

468
00:21:54,960 --> 00:21:55,760
Speaker 2: flipping perfect.

469
00:21:56,320 --> 00:21:58,840
Speaker 4: That is what I need to hear. Okay, Well, the

470
00:21:58,840 --> 00:22:02,199
Speaker 4: one more question before for the break in terms of

471
00:22:02,359 --> 00:22:04,399
Speaker 4: increases to rent, which we spoke about at the start

472
00:22:04,560 --> 00:22:08,159
Speaker 4: of the show, when can landlords actually do that, Like

473
00:22:08,280 --> 00:22:10,399
Speaker 4: can it be in the middle of a tendency and

474
00:22:10,480 --> 00:22:13,440
Speaker 4: how big can they increase be or is there really

475
00:22:13,480 --> 00:22:13,960
Speaker 4: no limit?

476
00:22:14,480 --> 00:22:17,640
Speaker 2: So rent now there's a new law. Rent can now

477
00:22:17,680 --> 00:22:20,920
Speaker 2: only be increased once during a twelve month period. Before

478
00:22:21,000 --> 00:22:23,640
Speaker 2: the changes over the last couple of years. That has

479
00:22:23,720 --> 00:22:26,600
Speaker 2: increased from once every six months. So I remember in

480
00:22:26,680 --> 00:22:29,920
Speaker 2: my last rental they were increasing it every six months

481
00:22:30,000 --> 00:22:32,840
Speaker 2: and I actually went back and said no and it worked.

482
00:22:33,040 --> 00:22:33,520
Speaker 4: Oh.

483
00:22:33,560 --> 00:22:35,200
Speaker 2: They were like, oh, We're going to put the rent

484
00:22:35,280 --> 00:22:36,639
Speaker 2: up to this and I was like, oh, no, I

485
00:22:36,680 --> 00:22:39,240
Speaker 2: actually don't agree with that. And it did require a

486
00:22:39,240 --> 00:22:42,080
Speaker 2: little bit of research. So on the real estate dot

487
00:22:42,080 --> 00:22:44,560
Speaker 2: com dot au app and on the domain app, what

488
00:22:44,600 --> 00:22:46,520
Speaker 2: you can do is go and look up leases in

489
00:22:46,560 --> 00:22:49,600
Speaker 2: your area, but you can actually just do current location.

490
00:22:50,119 --> 00:22:52,399
Speaker 2: And I found it so easy because I was like,

491
00:22:52,440 --> 00:22:54,199
Speaker 2: all right, I just filtered it by you know, I

492
00:22:54,200 --> 00:22:56,439
Speaker 2: had a two bedroom house, I had one bathroom, it

493
00:22:56,440 --> 00:22:58,399
Speaker 2: had you know, a car park. I just filtered that

494
00:22:58,520 --> 00:23:01,160
Speaker 2: and then did in my area. And I was like, okay, cool,

495
00:23:01,200 --> 00:23:03,440
Speaker 2: because I'm pretty sure on my last property, I was

496
00:23:03,480 --> 00:23:05,960
Speaker 2: paying like five hundred dollars a week rent and that

497
00:23:06,080 --> 00:23:08,080
Speaker 2: was pretty good for the area that we were in.

498
00:23:08,400 --> 00:23:10,800
Speaker 2: But each time that they were putting it up, I

499
00:23:10,840 --> 00:23:12,960
Speaker 2: remember it went up five hundred, then it was five

500
00:23:13,080 --> 00:23:16,040
Speaker 2: twenty five, and then it was five point fifty. That

501
00:23:16,200 --> 00:23:18,080
Speaker 2: became a little bit big. And I remember when I

502
00:23:18,160 --> 00:23:20,200
Speaker 2: got to five fifty and I was like okay, like, yeah,

503
00:23:20,359 --> 00:23:22,800
Speaker 2: I'll accept that. But when they were like, oh, it's

504
00:23:22,800 --> 00:23:25,040
Speaker 2: going up to five seventy five, I was like, do

505
00:23:25,119 --> 00:23:27,720
Speaker 2: you know what? No, absolutely not. So I went on

506
00:23:27,760 --> 00:23:29,920
Speaker 2: the apps and I looked up similar properties in the

507
00:23:29,960 --> 00:23:31,639
Speaker 2: area and I was like, no, you're not actually going

508
00:23:31,680 --> 00:23:33,400
Speaker 2: to put this up because here are all these other

509
00:23:33,440 --> 00:23:35,639
Speaker 2: properties that are five hundred dollars a week. I'm already

510
00:23:35,680 --> 00:23:38,199
Speaker 2: paying five fifty. Not trying to beat you down, but

511
00:23:38,359 --> 00:23:41,199
Speaker 2: definitely can't increase it. And the real estate agent came

512
00:23:41,240 --> 00:23:43,440
Speaker 2: back and said, yeah, I just passed this by the landlord.

513
00:23:43,680 --> 00:23:47,800
Speaker 2: Because often your property manager is just the messenger. Yeah.

514
00:23:47,800 --> 00:23:50,120
Speaker 2: They're not the person going oh, just put it up. Yeah.

515
00:23:50,119 --> 00:23:51,800
Speaker 2: They just want their job to be easy. They don't

516
00:23:51,800 --> 00:23:53,480
Speaker 2: want to have to find new tenants if they don't

517
00:23:53,560 --> 00:23:56,080
Speaker 2: have to. So they were like, oh, with a messenger up.

518
00:23:56,080 --> 00:23:57,879
Speaker 2: We did go back to the landlord and they've agreed

519
00:23:57,920 --> 00:23:59,359
Speaker 2: they won't put it up, and I was like, great,

520
00:23:59,640 --> 00:24:02,879
Speaker 2: it was worth doing that. So it's not just about

521
00:24:02,920 --> 00:24:05,159
Speaker 2: knowing your rights, it's about going like, oh, what if

522
00:24:05,200 --> 00:24:07,520
Speaker 2: I do push back on this decision that they're making.

523
00:24:07,880 --> 00:24:10,400
Speaker 2: It worked for me, why would not work for you? Okay?

524
00:24:10,600 --> 00:24:13,360
Speaker 2: In saying that if you're on a fixed term rental agreement,

525
00:24:13,440 --> 00:24:16,680
Speaker 2: the percentage amount or however the rent increased is calculated,

526
00:24:17,080 --> 00:24:20,400
Speaker 2: needs to be outlined in your rental agreement. So always

527
00:24:20,480 --> 00:24:22,720
Speaker 2: go back to your rental agreement. I feel like that's

528
00:24:22,760 --> 00:24:25,159
Speaker 2: the thing that you just stuff in the bottom or

529
00:24:25,200 --> 00:24:26,920
Speaker 2: in the bottom drawer, like you know how it goes

530
00:24:27,080 --> 00:24:30,199
Speaker 2: cutlery draw. Then you've obviously got your tool flippers. Then

531
00:24:30,240 --> 00:24:32,920
Speaker 2: you've got the draw for your like glad wrap. Then

532
00:24:33,240 --> 00:24:36,440
Speaker 2: bottom draw where all of the rogue elastic bands are

533
00:24:36,680 --> 00:24:40,879
Speaker 2: where the the batteries that you've kept the battery the batteries.

534
00:24:41,280 --> 00:24:43,560
Speaker 2: Do you keep super glue in that drawes? I keep

535
00:24:43,600 --> 00:24:48,000
Speaker 2: superglue in that string from time to time. Yes, Dicky

536
00:24:48,119 --> 00:24:51,000
Speaker 2: tape the duct tape that you used when you moved

537
00:24:51,040 --> 00:24:54,920
Speaker 2: three years ago. So that's where my least agreement was. Same,

538
00:24:55,680 --> 00:24:58,440
Speaker 2: remember it, keep it there and bring it out when

539
00:24:58,480 --> 00:25:00,840
Speaker 2: you need to, and make make sure that you know

540
00:25:01,240 --> 00:25:04,600
Speaker 2: what is outlined in your agreement, because sometimes people will

541
00:25:04,640 --> 00:25:06,800
Speaker 2: say things and you go, ah h, you can't do

542
00:25:06,920 --> 00:25:09,439
Speaker 2: that because the agreement you gave me doesn't say that

543
00:25:09,560 --> 00:25:12,359
Speaker 2: at all. So tenants I EU should be aware of

544
00:25:12,440 --> 00:25:15,119
Speaker 2: the potential increase that you might be up for, because

545
00:25:15,119 --> 00:25:17,679
Speaker 2: it should be in your rental agreement. If not, have

546
00:25:17,760 --> 00:25:20,160
Speaker 2: a little conversation with your property manager.

547
00:25:20,400 --> 00:25:20,640
Speaker 4: Nice.

548
00:25:21,000 --> 00:25:22,919
Speaker 2: The other thing I would say here before I go on,

549
00:25:23,000 --> 00:25:25,120
Speaker 2: because there's actually two other points I want to make

550
00:25:25,560 --> 00:25:28,679
Speaker 2: is my favorite way of communicating with property managers is

551
00:25:28,720 --> 00:25:29,240
Speaker 2: in writing.

552
00:25:29,640 --> 00:25:29,920
Speaker 1: One.

553
00:25:30,000 --> 00:25:33,439
Speaker 2: It's less confrontational, but to get a paper trail, and

554
00:25:33,520 --> 00:25:36,879
Speaker 2: if the proverbial hits the fan, you can actually just

555
00:25:36,880 --> 00:25:41,080
Speaker 2: go cool, save these emails, sender vcat and you're in

556
00:25:41,119 --> 00:25:44,320
Speaker 2: a better position if it's always via the phone and

557
00:25:44,400 --> 00:25:46,679
Speaker 2: you're feeling like you're in a bit of a pickle

558
00:25:46,720 --> 00:25:50,520
Speaker 2: and your property manager prefers to communicate via phone because

559
00:25:50,560 --> 00:25:53,600
Speaker 2: some of them do do a little journal entry. Just

560
00:25:53,640 --> 00:25:56,040
Speaker 2: write down the conversation you had, keep note of it,

561
00:25:56,080 --> 00:25:58,600
Speaker 2: because I guarantee they didn't, and if push comes to

562
00:25:58,640 --> 00:25:59,840
Speaker 2: shove and you need to bring it up, you can

563
00:25:59,840 --> 00:26:02,280
Speaker 2: be like, well, on the ninth of the twelfth, I

564
00:26:02,359 --> 00:26:04,840
Speaker 2: did this, and I had this conversation with you, and

565
00:26:05,119 --> 00:26:08,119
Speaker 2: this is what was the outcome of it. You've documented it.

566
00:26:08,240 --> 00:26:11,040
Speaker 2: My favorite way to document, as I've said a million

567
00:26:11,080 --> 00:26:16,280
Speaker 2: times before, is to email yourself because it gets timestamped. Nice.

568
00:26:16,320 --> 00:26:18,119
Speaker 2: So instead of being like, oh, I just made this

569
00:26:18,200 --> 00:26:20,520
Speaker 2: up today because I decided no, no, no, it's like, well,

570
00:26:20,520 --> 00:26:22,600
Speaker 2: here is the proof that I emailed it to myself

571
00:26:22,640 --> 00:26:24,600
Speaker 2: on the day of that phone call. It was fresh.

572
00:26:24,720 --> 00:26:27,199
Speaker 2: That was what happened in the phone call. Anyway, I

573
00:26:27,240 --> 00:26:30,200
Speaker 2: won't go on and on. So the law doesn't stipulate

574
00:26:30,240 --> 00:26:34,119
Speaker 2: how much rent can go up, but the foremost common

575
00:26:34,119 --> 00:26:38,720
Speaker 2: ways are in accordance with CPI, the state wide Rental index,

576
00:26:38,800 --> 00:26:41,880
Speaker 2: which would exist and be different for different states and territories.

577
00:26:42,280 --> 00:26:46,120
Speaker 2: Buy a fixed percentage increase or buy a fixed dollar amount.

578
00:26:46,200 --> 00:26:48,480
Speaker 2: So my experience that I was talking about before they

579
00:26:48,520 --> 00:26:51,280
Speaker 2: just did fixed dollar amount. They weren't talking about percentages

580
00:26:51,359 --> 00:26:53,560
Speaker 2: or CPI. They were just I guess, seeing what they

581
00:26:53,560 --> 00:26:54,000
Speaker 2: could get.

582
00:26:54,119 --> 00:26:54,320
Speaker 4: Yeah.

583
00:26:54,359 --> 00:26:57,119
Speaker 2: I didn't really appreciate that, and I let them know

584
00:26:57,240 --> 00:26:59,919
Speaker 2: that politely, of course, because you know what we do,

585
00:27:00,119 --> 00:27:02,439
Speaker 2: cheese on the money. Kill people with kind that's it.

586
00:27:02,520 --> 00:27:05,320
Speaker 2: That's the way toways kill them with kindness. Also, the

587
00:27:05,400 --> 00:27:08,120
Speaker 2: landlord or your property manager is actually required to give

588
00:27:08,160 --> 00:27:10,520
Speaker 2: tenants sixty days notice that there's going to be a

589
00:27:10,600 --> 00:27:13,720
Speaker 2: rental increase before putting it into effect. So if your

590
00:27:13,800 --> 00:27:15,960
Speaker 2: landlord messages you and said, hey, I'm putting the rent up.

591
00:27:16,240 --> 00:27:18,720
Speaker 2: Don't stress too much. You actually do have two months

592
00:27:18,720 --> 00:27:20,840
Speaker 2: and that's why it's smart to go back to them

593
00:27:21,000 --> 00:27:24,280
Speaker 2: and go, hey, like, maybe I can't afford this. Please

594
00:27:24,520 --> 00:27:27,760
Speaker 2: know that everything in the entire world's negotiable. I mean,

595
00:27:27,760 --> 00:27:29,680
Speaker 2: you can't go to Kohl's and be like, I don't

596
00:27:29,720 --> 00:27:33,480
Speaker 2: really want to pay this for my Cabriy cream eggs. Yes,

597
00:27:33,520 --> 00:27:37,720
Speaker 2: but what interested you think of and Jesse she is

598
00:27:37,760 --> 00:27:41,320
Speaker 2: obsessed with them. But you can go back and have

599
00:27:41,440 --> 00:27:44,520
Speaker 2: a bit of negotiation time. But also sixty days as

600
00:27:44,560 --> 00:27:47,280
Speaker 2: a renter. I know it feels like short notice, but

601
00:27:47,520 --> 00:27:50,199
Speaker 2: also don't let people take the mickey. Maybe it is

602
00:27:50,280 --> 00:27:52,920
Speaker 2: time like you did g to find a new rental.

603
00:27:53,160 --> 00:27:55,360
Speaker 4: Literally, well that's what happened with us. Sorry to bring

604
00:27:55,400 --> 00:27:57,359
Speaker 4: it back to us, but when I asked for a

605
00:27:57,400 --> 00:28:00,199
Speaker 4: rent decrease, they were like actually increasing the rent and

606
00:28:00,240 --> 00:28:00,680
Speaker 4: you're like.

607
00:28:00,800 --> 00:28:05,320
Speaker 2: What absolutely not. One of my girlfriends, Rose, actually she

608
00:28:05,760 --> 00:28:09,000
Speaker 2: was renting and this was actually international. Yeah, so this

609
00:28:09,119 --> 00:28:11,840
Speaker 2: was in Canada. When she lived in Canada. She was

610
00:28:11,920 --> 00:28:14,080
Speaker 2: renting on I think like the fourteenth floor of an

611
00:28:14,119 --> 00:28:17,080
Speaker 2: apartment complex and on the like sixteenth floor. So the

612
00:28:17,119 --> 00:28:19,600
Speaker 2: higher you get an apartment usually the more bougie, like

613
00:28:19,720 --> 00:28:22,800
Speaker 2: the rent is. She saw on the sixteenth floor that

614
00:28:22,840 --> 00:28:25,560
Speaker 2: it was like one hundred dollars less or something for

615
00:28:25,640 --> 00:28:28,280
Speaker 2: a better apartment. So she was like, I don't want

616
00:28:28,280 --> 00:28:29,720
Speaker 2: to move. I just want a better deal on the

617
00:28:29,720 --> 00:28:33,160
Speaker 2: apartment I've got, because that's a nightmare. They didn't do it.

618
00:28:33,440 --> 00:28:35,320
Speaker 2: They were like no, like you can have your rent

619
00:28:35,320 --> 00:28:37,239
Speaker 2: and she's like, okay, cool, I'll just move upstairs. So

620
00:28:37,280 --> 00:28:40,480
Speaker 2: she just moved after you go, no moving costs because

621
00:28:40,480 --> 00:28:42,640
Speaker 2: she just had her mates put it in the elevator.

622
00:28:44,160 --> 00:28:47,360
Speaker 2: I'm sure that experience is pretty common because I think

623
00:28:47,480 --> 00:28:49,640
Speaker 2: landlords just go, nah, she won't do it.

624
00:28:49,840 --> 00:28:52,040
Speaker 4: Then you do it, yeah, and then it feels quite good.

625
00:28:52,560 --> 00:28:54,960
Speaker 4: Let's take a little break here, but on the other side,

626
00:28:54,960 --> 00:28:57,240
Speaker 4: we're going to be chatting about what to do if

627
00:28:57,280 --> 00:29:00,040
Speaker 4: things do turn a little bit hairy between you and

628
00:29:00,160 --> 00:29:08,160
Speaker 4: your landlord slash agents. So don't go anywhere, VD. Let's

629
00:29:08,240 --> 00:29:10,840
Speaker 4: jump straight back into it when it does come time

630
00:29:10,960 --> 00:29:14,920
Speaker 4: to leave our rental exactly how schmik does our house

631
00:29:15,120 --> 00:29:18,000
Speaker 4: actually need to be. Just to bring it back to

632
00:29:18,040 --> 00:29:21,600
Speaker 4: myself once again, I have spent maybe twelve hours, probably

633
00:29:21,640 --> 00:29:23,840
Speaker 4: more literally scrubbing hands, knees.

634
00:29:23,960 --> 00:29:26,880
Speaker 2: It's literally the worst, isn't It's so bad?

635
00:29:27,040 --> 00:29:28,960
Speaker 4: And it's different doing a whole house compared to like

636
00:29:29,120 --> 00:29:31,040
Speaker 4: just your bedroom when someone else moves in or whatever

637
00:29:31,080 --> 00:29:33,640
Speaker 4: it may be. But I'm paranoid that they're going to

638
00:29:33,680 --> 00:29:36,640
Speaker 4: ask us to have it professionally cleaned, even though we've

639
00:29:36,640 --> 00:29:38,719
Speaker 4: spent so much time doing it. So how clean does it?

640
00:29:38,720 --> 00:29:41,160
Speaker 2: Actually came to me when I moved out and I

641
00:29:41,200 --> 00:29:44,440
Speaker 2: was like, are you taking the meet because when we

642
00:29:44,480 --> 00:29:46,959
Speaker 2: moved out of our townhouse when we purchased, yeah, I

643
00:29:47,120 --> 00:29:49,840
Speaker 2: was like, yeah, okay, no worries. I didn't have time.

644
00:29:50,080 --> 00:29:52,560
Speaker 2: She's on the money. Was crazy. We paid a professional

645
00:29:52,640 --> 00:29:56,080
Speaker 2: cleaner and we still got feedback they were like, oh,

646
00:29:56,160 --> 00:29:59,240
Speaker 2: this stovetop hasn't been cleaned properly. And I was like,

647
00:29:59,400 --> 00:30:01,360
Speaker 2: I was a little bit salty because I was like,

648
00:30:01,480 --> 00:30:03,840
Speaker 2: has this professional not done what they needed to do?

649
00:30:03,960 --> 00:30:06,240
Speaker 2: Like I paid for this. So I went over and

650
00:30:06,240 --> 00:30:08,600
Speaker 2: I was like, what on earth? Like this is not

651
00:30:08,640 --> 00:30:11,680
Speaker 2: gonna get cleaner. I obviously cleaned it. I like was

652
00:30:11,720 --> 00:30:15,320
Speaker 2: there with even domestos, like scrubbing it, my hands smelt

653
00:30:15,440 --> 00:30:18,480
Speaker 2: like domestos for days and then they were like, oh, yeah,

654
00:30:18,520 --> 00:30:20,080
Speaker 2: thank you for doing that, and I was like, I

655
00:30:20,160 --> 00:30:22,240
Speaker 2: still don't understand. I think it was like a power

656
00:30:22,240 --> 00:30:26,360
Speaker 2: trip thing. Anyway, I don't love the smell of domestos

657
00:30:26,360 --> 00:30:30,440
Speaker 2: on my hands for days. Not great. But contrary to

658
00:30:30,520 --> 00:30:33,640
Speaker 2: popular belief, and despite what any agent might tell you,

659
00:30:33,720 --> 00:30:36,960
Speaker 2: Georgia King, you aren't actually required to have your property

660
00:30:36,960 --> 00:30:40,320
Speaker 2: professionally cleaned. Yes, you don't have to do that at all.

661
00:30:40,680 --> 00:30:42,680
Speaker 2: All you have to do is return it to the

662
00:30:42,720 --> 00:30:45,400
Speaker 2: condition that it was in when you took over the

663
00:30:45,480 --> 00:30:48,040
Speaker 2: keys and you got that lease. And you get to

664
00:30:48,080 --> 00:30:52,280
Speaker 2: also take into consideration wear and tear, because obviously, life happens.

665
00:30:52,600 --> 00:30:54,720
Speaker 2: Although most people will have been told that their carpets

666
00:30:54,760 --> 00:30:59,480
Speaker 2: need to be steam cleaned before vacating, that's actually untrue, crazy,

667
00:31:00,080 --> 00:31:02,080
Speaker 2: we actually have to do that. You can push back

668
00:31:02,120 --> 00:31:04,320
Speaker 2: against your agent if they're asking you to do that,

669
00:31:04,880 --> 00:31:07,200
Speaker 2: and you can push back against your agent even if

670
00:31:07,200 --> 00:31:10,320
Speaker 2: it's in your rental contract. Really like, oh, actually, you

671
00:31:10,320 --> 00:31:12,640
Speaker 2: can't enforce them because even if it's in the contract,

672
00:31:12,880 --> 00:31:17,040
Speaker 2: the law actually overrides whatever is in your contract. So

673
00:31:17,200 --> 00:31:20,600
Speaker 2: remember that. And if they do need a proper clean though,

674
00:31:20,760 --> 00:31:23,600
Speaker 2: like you know, get them cleaned. Like in the house

675
00:31:23,640 --> 00:31:26,720
Speaker 2: that I'm currently renting, we have carpets, I would say

676
00:31:26,720 --> 00:31:29,240
Speaker 2: we're pretty clean. We do have a cleaner that comes

677
00:31:29,280 --> 00:31:31,880
Speaker 2: every week. Like that's so self indulgent, but it's like

678
00:31:31,920 --> 00:31:34,000
Speaker 2: the best thing we've ever done, and I could not

679
00:31:34,160 --> 00:31:37,120
Speaker 2: function as a human without it. So let's just be

680
00:31:37,200 --> 00:31:40,200
Speaker 2: honest here. But we have a professional cleaner coming in

681
00:31:40,280 --> 00:31:42,720
Speaker 2: every single week. So, like George, our carpets are in

682
00:31:42,760 --> 00:31:45,400
Speaker 2: good condition. But because I have pets, I am going

683
00:31:45,440 --> 00:31:48,080
Speaker 2: to get them professionally clean when we leave without question.

684
00:31:48,400 --> 00:31:51,440
Speaker 2: It's fine. However, if you're not in that circumstance and

685
00:31:51,480 --> 00:31:54,800
Speaker 2: you're like, these carpets are fine, push back, my friends,

686
00:31:55,160 --> 00:31:58,320
Speaker 2: steam cleaning just speno. That's three or four hundred dollars.

687
00:31:58,800 --> 00:31:59,920
Speaker 2: It's so much money.

688
00:32:00,120 --> 00:32:00,880
Speaker 4: Yeah, that's naughty.

689
00:32:00,920 --> 00:32:02,440
Speaker 2: You're looking a bit salty. Did you have to pay

690
00:32:02,480 --> 00:32:03,560
Speaker 2: for profession have done.

691
00:32:03,440 --> 00:32:07,200
Speaker 4: That in the past. I've been so badly burned me.

692
00:32:07,400 --> 00:32:09,840
Speaker 4: What would you say? The most common issues are that

693
00:32:09,920 --> 00:32:11,640
Speaker 4: Renter's face bond claims.

694
00:32:11,840 --> 00:32:14,080
Speaker 2: Yep, trying to get your bond back is not pulling

695
00:32:14,160 --> 00:32:16,920
Speaker 2: teeth from my experience and all of my friends experience,

696
00:32:16,960 --> 00:32:20,120
Speaker 2: and the experience of cheese on the money, it seems leases,

697
00:32:20,240 --> 00:32:25,120
Speaker 2: repairs are maintenance, rent increases, suck and vacate notices other

698
00:32:25,280 --> 00:32:27,560
Speaker 2: main qualms that consume a VIG deal with.

699
00:32:27,720 --> 00:32:31,840
Speaker 4: In terms of bond returns, Victoria, how long do landlords

700
00:32:32,000 --> 00:32:34,240
Speaker 4: or agents have to return that money to us?

701
00:32:34,440 --> 00:32:37,600
Speaker 2: So if you lodge, your bond return and landlord has

702
00:32:37,640 --> 00:32:40,280
Speaker 2: absolutely no reason to make a claim because don't forget

703
00:32:40,320 --> 00:32:42,479
Speaker 2: that the bond exists for a good reason. Like if

704
00:32:42,520 --> 00:32:45,000
Speaker 2: you're a little bit of a pickly person and you've

705
00:32:45,160 --> 00:32:47,920
Speaker 2: maybe not done the right thing, that bond exists so

706
00:32:47,920 --> 00:32:49,800
Speaker 2: they can be like, oh my gosh, Jeeking had five

707
00:32:49,880 --> 00:32:52,600
Speaker 2: cats and they have weed on the carpet, and we

708
00:32:52,680 --> 00:32:55,560
Speaker 2: now need to replace the carpet. That's what your bond

709
00:32:55,680 --> 00:32:58,840
Speaker 2: is for. So if it's valid, then I understand why

710
00:32:58,880 --> 00:33:01,680
Speaker 2: they're trying to claim in saying that you do need

711
00:33:01,720 --> 00:33:04,840
Speaker 2: to be really careful with your bond. So if g

712
00:33:05,200 --> 00:33:07,600
Speaker 2: let's use your five cats example, and they needed to

713
00:33:07,640 --> 00:33:11,440
Speaker 2: replace the carpet, your property manager will likely approach you

714
00:33:11,480 --> 00:33:13,640
Speaker 2: before you know making a bond claim and be like, gee,

715
00:33:13,720 --> 00:33:16,240
Speaker 2: we actually need to replace the carpets. Do you want

716
00:33:16,240 --> 00:33:18,680
Speaker 2: to pay for that? The answer is usually if you

717
00:33:18,720 --> 00:33:21,360
Speaker 2: can afford it, yes, because then you can always say

718
00:33:21,400 --> 00:33:25,120
Speaker 2: on future lease agreements or future rental applications that, know,

719
00:33:25,560 --> 00:33:28,880
Speaker 2: you've never had bond taken away from it. Okay, applied

720
00:33:28,920 --> 00:33:31,000
Speaker 2: for a property recently and I guarantee there would have

721
00:33:31,000 --> 00:33:33,880
Speaker 2: been a box to say I have always been refunded

722
00:33:33,880 --> 00:33:34,720
Speaker 2: my bond in full.

723
00:33:34,800 --> 00:33:35,040
Speaker 1: Yeah.

724
00:33:35,040 --> 00:33:35,400
Speaker 4: True.

725
00:33:35,480 --> 00:33:38,120
Speaker 2: So it's important to know that. Don't just be like, oh, whatever,

726
00:33:38,160 --> 00:33:40,320
Speaker 2: they can take it out of my bond, because that's

727
00:33:40,320 --> 00:33:44,000
Speaker 2: actually documentary and could put you in a pickle when

728
00:33:44,000 --> 00:33:47,400
Speaker 2: applying for future houses because you know as a landlord.

729
00:33:47,680 --> 00:33:50,040
Speaker 2: I'm not a landlord yet, but if I was a landlord,

730
00:33:50,480 --> 00:33:52,200
Speaker 2: I would want to be in a position where I'm like,

731
00:33:52,560 --> 00:33:54,480
Speaker 2: I don't want G if she's not got her bond

732
00:33:54,520 --> 00:33:57,080
Speaker 2: back every time, because you don't know the semantics of

733
00:33:57,120 --> 00:33:58,920
Speaker 2: why that's the case. It could have just been like

734
00:33:59,040 --> 00:34:01,400
Speaker 2: G being lazy and not wanting to do something, but

735
00:34:01,480 --> 00:34:04,480
Speaker 2: I would literally pay for it. So important to know that.

736
00:34:04,600 --> 00:34:06,560
Speaker 2: But if you lodge your bond return, a landlord has

737
00:34:06,600 --> 00:34:08,680
Speaker 2: no reason to make a claim against your bond. It

738
00:34:08,680 --> 00:34:12,200
Speaker 2: will take anywhere between fourteen and twenty days. The most

739
00:34:12,200 --> 00:34:14,680
Speaker 2: common approach, though, is that your landlord or your agent

740
00:34:14,760 --> 00:34:17,080
Speaker 2: is going to lodge the claim and in that case

741
00:34:17,320 --> 00:34:20,319
Speaker 2: the bond will be paid within one business day if

742
00:34:20,400 --> 00:34:23,920
Speaker 2: using OURBTA online so hope, the online platform that your

743
00:34:23,960 --> 00:34:26,560
Speaker 2: bond would have gone through. The landlord or agent can

744
00:34:26,600 --> 00:34:28,960
Speaker 2: then only start the claim and get the ball rolling

745
00:34:29,000 --> 00:34:31,680
Speaker 2: once all tenants have agreed on how the bond should

746
00:34:31,719 --> 00:34:35,480
Speaker 2: be divided, and they have to start claims within ten

747
00:34:35,560 --> 00:34:38,520
Speaker 2: business days of the lease ending. So there are actually

748
00:34:38,520 --> 00:34:40,759
Speaker 2: some things around it. If your bond's taking months to

749
00:34:40,800 --> 00:34:42,840
Speaker 2: get back, which we have heard in the She's on

750
00:34:42,840 --> 00:34:47,600
Speaker 2: the mining community before, inappropriate, inappropriate, inappropriate, incorrect. The landlord

751
00:34:47,680 --> 00:34:50,440
Speaker 2: might also landlord's such a weird word, isn't it.

752
00:34:50,680 --> 00:34:53,080
Speaker 4: The landlord, The land lord, the lord of the land,

753
00:34:53,840 --> 00:34:54,920
Speaker 4: the king of the house.

754
00:34:55,600 --> 00:34:58,680
Speaker 2: Like, sit down, sit down. You're a homeowner and you're

755
00:34:58,719 --> 00:35:01,560
Speaker 2: letting me leave in your house? Well yeah, equals in

756
00:35:01,600 --> 00:35:05,320
Speaker 2: this house landlord? Why not? Land lady, land lady.

757
00:35:05,640 --> 00:35:06,720
Speaker 4: I am the land lady.

758
00:35:06,840 --> 00:35:09,960
Speaker 2: One day I'll be a land lady. Anyway, the landlord,

759
00:35:10,000 --> 00:35:12,200
Speaker 2: they might make a claim for compensation if the property

760
00:35:12,239 --> 00:35:17,000
Speaker 2: is damaged. Fair cool, fair cool, don't be a silly willie.

761
00:35:17,440 --> 00:35:19,759
Speaker 2: And if you fail to pay any remaining rent, it

762
00:35:19,840 --> 00:35:21,640
Speaker 2: might be taken out of your bond. And if the

763
00:35:21,640 --> 00:35:24,560
Speaker 2: house isn't reasonably clean, or you've made alterations to the

764
00:35:24,560 --> 00:35:27,520
Speaker 2: house without asking, they need to be returned to how

765
00:35:27,560 --> 00:35:29,919
Speaker 2: they were. So you know how we said before, Oh

766
00:35:30,040 --> 00:35:32,560
Speaker 2: now it's great you can put photo frames up, and

767
00:35:32,600 --> 00:35:35,400
Speaker 2: you know you can put shelves up. Be aware that

768
00:35:35,600 --> 00:35:38,200
Speaker 2: if you don't have your landlord's permission for that, which

769
00:35:38,239 --> 00:35:40,600
Speaker 2: you don't need, yep, you do have to return it

770
00:35:40,640 --> 00:35:43,120
Speaker 2: to the original quality that it was at before. So

771
00:35:43,200 --> 00:35:45,160
Speaker 2: you need to take down the shelf and patch up

772
00:35:45,200 --> 00:35:48,440
Speaker 2: those holes. Do not take my recommendation and fill them

773
00:35:48,440 --> 00:35:52,680
Speaker 2: full of toothpaste like twenty year old victory, because that's

774
00:35:52,680 --> 00:35:56,879
Speaker 2: actually inappropriate and I would say illegal. Did I get

775
00:35:56,880 --> 00:35:57,560
Speaker 2: away with it though?

776
00:35:57,840 --> 00:35:59,880
Speaker 4: Yeah?

777
00:36:00,200 --> 00:36:03,120
Speaker 2: But TLDR. Of all of that, your landlord or your

778
00:36:03,200 --> 00:36:06,920
Speaker 2: agent isn't actually allowed to claim for reasonable wear and tear.

779
00:36:07,360 --> 00:36:09,719
Speaker 2: So if it's like, oh, well this looks pretty used,

780
00:36:09,800 --> 00:36:12,239
Speaker 2: or there's like you know where on the carpet from

781
00:36:12,239 --> 00:36:14,200
Speaker 2: where you've walked in and out, it's like, well, I've

782
00:36:14,239 --> 00:36:17,239
Speaker 2: cleaned it, it was looked after. That's actually reasonable we're

783
00:36:17,280 --> 00:36:20,279
Speaker 2: in tear. And also if I'm pretty sure if the

784
00:36:20,280 --> 00:36:22,759
Speaker 2: carpet's more than ten years old, they can't make any

785
00:36:22,800 --> 00:36:25,320
Speaker 2: claim on it. Oh really Yeah.

786
00:36:25,440 --> 00:36:28,000
Speaker 4: My next question to you was what actually is fair?

787
00:36:30,920 --> 00:36:33,480
Speaker 2: But really, whatever is considered to be reasonable use of

788
00:36:33,520 --> 00:36:37,160
Speaker 2: a property. Yeah, so faded curtains like that happens all

789
00:36:37,200 --> 00:36:40,360
Speaker 2: the time because sunlight bleaches everything, a few marks on

790
00:36:40,400 --> 00:36:44,480
Speaker 2: the walls, damage from environmental forces, but if anything's actually

791
00:36:44,480 --> 00:36:46,880
Speaker 2: broken or damaged, then you might need to cover the

792
00:36:46,880 --> 00:36:49,640
Speaker 2: cost of that. So I think that's quite fair when

793
00:36:49,680 --> 00:36:53,960
Speaker 2: it comes down to it. But also some agents might

794
00:36:54,000 --> 00:36:57,359
Speaker 2: be like, that's beyond where in tear, like, okay, we'll

795
00:36:57,760 --> 00:37:03,040
Speaker 2: get a second villain call consumer. But according to Consumer VIC,

796
00:37:03,320 --> 00:37:05,960
Speaker 2: it's what most people think is fair, though the law

797
00:37:05,960 --> 00:37:08,080
Speaker 2: doesn't actually define it, which is why I said.

798
00:37:07,840 --> 00:37:08,560
Speaker 4: Like you're hearing it.

799
00:37:08,600 --> 00:37:12,080
Speaker 2: People just ask or get a second opinion. And if

800
00:37:12,120 --> 00:37:14,560
Speaker 2: there's a disagreement between you and your landlord or your

801
00:37:14,600 --> 00:37:18,239
Speaker 2: agent on what is reasonable, then escalating that decision to

802
00:37:18,360 --> 00:37:21,319
Speaker 2: VCAT all your state's equivalent can actually help figure that out.

803
00:37:21,520 --> 00:37:24,239
Speaker 2: I see. Also historically, I don't mean to be a Karen.

804
00:37:24,280 --> 00:37:26,400
Speaker 2: A sound like a Karen. You also sound like a Karen.

805
00:37:26,560 --> 00:37:30,439
Speaker 2: We are characters who we are as people not necessarily

806
00:37:30,640 --> 00:37:33,399
Speaker 2: escalating it to VCAT without letting them know. I think

807
00:37:33,440 --> 00:37:37,440
Speaker 2: sometimes sending a nicely kindly worded email being like, Hi, Georgia,

808
00:37:37,520 --> 00:37:40,080
Speaker 2: thank you so much for that. Unfortunately, like this hasn't

809
00:37:40,120 --> 00:37:43,359
Speaker 2: been resolved in a reasonable period of time. I'd love

810
00:37:43,440 --> 00:37:45,560
Speaker 2: to work it out between us. If there's anything I

811
00:37:45,600 --> 00:37:47,960
Speaker 2: can do to help you, let me know. Otherwise I

812
00:37:48,120 --> 00:37:50,319
Speaker 2: might have to just engage VCAT and see what my

813
00:37:50,400 --> 00:37:54,120
Speaker 2: rights are. So weird. Things usually jump real quick after that,

814
00:37:55,040 --> 00:37:57,600
Speaker 2: so feel free to use that first because it's obviously

815
00:37:58,200 --> 00:38:01,439
Speaker 2: less process, but also lodge a claim, so I found

816
00:38:01,480 --> 00:38:03,479
Speaker 2: out recently with VCAT cost seventy dollars.

817
00:38:03,640 --> 00:38:05,439
Speaker 4: Oh does it? I don't know why I know that,

818
00:38:05,560 --> 00:38:09,799
Speaker 4: I say interesting. For your final question for today, if

819
00:38:09,840 --> 00:38:12,560
Speaker 4: we are having issues with our asian or our landlord,

820
00:38:12,640 --> 00:38:13,759
Speaker 4: what can we actually do.

821
00:38:13,840 --> 00:38:15,719
Speaker 2: We're going for breakfast with your friends, you can have

822
00:38:15,719 --> 00:38:17,560
Speaker 2: a lot, you can have a can get on the

823
00:38:17,600 --> 00:38:21,720
Speaker 2: mic and on the mic, do an entire podcast about it.

824
00:38:21,760 --> 00:38:23,719
Speaker 2: But if you're not able to sort things out by

825
00:38:23,800 --> 00:38:26,320
Speaker 2: chatting with your agent or your landlord, which i'd always

826
00:38:26,360 --> 00:38:29,479
Speaker 2: recommend first, like please don't just go report people if

827
00:38:29,520 --> 00:38:31,759
Speaker 2: they don't even know that there's an issue, Like I'm

828
00:38:31,800 --> 00:38:35,839
Speaker 2: just very much about open lines of communication and if

829
00:38:35,960 --> 00:38:39,800
Speaker 2: your communication hasn't been respected then we can take it further.

830
00:38:40,160 --> 00:38:42,080
Speaker 2: But you can get in touch with consumer dot VIC,

831
00:38:42,160 --> 00:38:45,080
Speaker 2: dot gov dot AU who can guide you. Obviously, if

832
00:38:45,120 --> 00:38:48,400
Speaker 2: you just google tenant rights and your state, it should

833
00:38:48,480 --> 00:38:51,560
Speaker 2: come up who your local body is and use them.

834
00:38:52,000 --> 00:38:54,160
Speaker 2: If that doesn't help, you can escalate things by going

835
00:38:54,200 --> 00:38:58,440
Speaker 2: to VCAT, which is aka the Victorian Civil and Administrative Tribunal.

836
00:38:58,600 --> 00:39:01,239
Speaker 2: And if you are going to it's really important to

837
00:39:01,239 --> 00:39:03,480
Speaker 2: make sure that you have evidence for your case. So

838
00:39:03,520 --> 00:39:06,919
Speaker 2: as I said before, we document everything. We make sure

839
00:39:06,920 --> 00:39:09,839
Speaker 2: that we have photos and videos. We make sure that

840
00:39:09,920 --> 00:39:12,120
Speaker 2: you know if you're saying that your shower is leaking,

841
00:39:12,160 --> 00:39:15,239
Speaker 2: you are taking lots of photos because it's easy for

842
00:39:15,280 --> 00:39:17,040
Speaker 2: people to go, well, she has no proof and we

843
00:39:17,120 --> 00:39:20,520
Speaker 2: fixed it. Yes, So make sure that you document everything.

844
00:39:20,640 --> 00:39:22,560
Speaker 2: And as I said before, if it was a phone call,

845
00:39:22,680 --> 00:39:25,319
Speaker 2: just send yourself a quick email being like, hey had

846
00:39:25,360 --> 00:39:28,239
Speaker 2: a phone call with Georgia today, told Georgo about my

847
00:39:28,320 --> 00:39:30,960
Speaker 2: leaky shower, and my leaky shower did this, this and this.

848
00:39:31,080 --> 00:39:33,000
Speaker 2: They said they'd get back to me by X day.

849
00:39:33,280 --> 00:39:36,239
Speaker 2: Like it's not hard, but I promise you, if you

850
00:39:36,280 --> 00:39:38,080
Speaker 2: want to make sure that your rights are upheld, we

851
00:39:38,160 --> 00:39:41,400
Speaker 2: actually have to have documentation. They will expect it. So

852
00:39:41,440 --> 00:39:43,839
Speaker 2: obviously keep hold of any of that because it might

853
00:39:43,880 --> 00:39:46,359
Speaker 2: help get your disputes settled faster. Perfect ve DA.

854
00:39:46,400 --> 00:39:48,680
Speaker 4: So I feel like moral of the story, we have

855
00:39:48,800 --> 00:39:50,279
Speaker 4: more rights than we think we do. We need to

856
00:39:50,280 --> 00:39:51,120
Speaker 4: stand up for ourselves.

857
00:39:51,200 --> 00:39:52,399
Speaker 2: Money win, money Win.

858
00:39:52,840 --> 00:40:00,239
Speaker 4: See you on Friday by guys.

859
00:40:00,680 --> 00:40:03,200
Speaker 2: The advice shared on She's on the Money is general

860
00:40:03,280 --> 00:40:07,120
Speaker 2: in nature and does not consider your individual circumstances. She's

861
00:40:07,160 --> 00:40:10,640
Speaker 2: on the Money exists purely for educational purposes and should

862
00:40:10,640 --> 00:40:13,800
Speaker 2: not be relied upon to make an investment or financial decision.

863
00:40:14,239 --> 00:40:16,680
Speaker 2: If you do choose to buy a financial product, read

864
00:40:16,680 --> 00:40:20,800
Speaker 2: the PDS TMD and obtain appropriate financial advice tailored towards

865
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Speaker 2: your needs. Victoria Divine and She's on the Money are

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00:40:24,200 --> 00:40:29,160
Speaker 2: authorized representatives of Money. Sheper Pty Ltd ABN three two

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Speaker 2: one six four nine two seven seven zero eight AFSL

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Speaker 2: four five one two eight nine