WEBVTT - How To Spot A Liar & Handle Difficult People. Uncut with Jefferson Fisher

0:00:00.080 --> 0:00:02.200
<v Speaker 1>This episode was recorded on cameragle Land.

0:00:12.119 --> 0:00:14.200
<v Speaker 2>Hi guys, and welcome back to another episode of Life.

0:00:14.240 --> 0:00:15.920
<v Speaker 2>I'm Cant, I'm Laura, and I'm Keisha.

0:00:16.239 --> 0:00:16.560
<v Speaker 1>Now.

0:00:16.600 --> 0:00:19.239
<v Speaker 2>Over the last couple of months, we have had lots

0:00:19.239 --> 0:00:23.240
<v Speaker 2>of conversations around communication. We did an episode on super

0:00:23.239 --> 0:00:27.560
<v Speaker 2>communication recently, and I would say our response to ninety

0:00:27.640 --> 0:00:30.080
<v Speaker 2>nine point nine percent of your ask guncut questions that

0:00:30.120 --> 0:00:33.440
<v Speaker 2>come in is that you have to communicate, which can

0:00:33.479 --> 0:00:35.120
<v Speaker 2>sound really arbitrary if you don't.

0:00:35.000 --> 0:00:35.880
<v Speaker 1>Know how to do it well.

0:00:35.920 --> 0:00:38.239
<v Speaker 2>And I think the unfortunate thing is is that so

0:00:38.360 --> 0:00:40.840
<v Speaker 2>many of us think that we're very good at communicating

0:00:40.880 --> 0:00:43.280
<v Speaker 2>and it's always the other person's fault or maybe that's

0:00:43.320 --> 0:00:46.480
<v Speaker 2>just me in my relationshipships, but no, honestly, I think

0:00:46.520 --> 0:00:49.240
<v Speaker 2>it's something that we are often told we need to

0:00:49.280 --> 0:00:51.960
<v Speaker 2>be skilled at, but are not necessarily given the skills

0:00:52.000 --> 0:00:54.840
<v Speaker 2>to improve it. And what does make someone an excellent

0:00:54.840 --> 0:00:58.880
<v Speaker 2>communicator versus someone who really struggles with either getting a

0:00:58.920 --> 0:01:04.040
<v Speaker 2>story across, saying sorry, being defensive? And these are things

0:01:04.040 --> 0:01:06.840
<v Speaker 2>that you can apply to everyday aspects of your life,

0:01:06.840 --> 0:01:09.039
<v Speaker 2>whether it be work, but it's also something that really

0:01:09.040 --> 0:01:11.640
<v Speaker 2>shows up obviously in relationships and can become a real

0:01:11.640 --> 0:01:13.959
<v Speaker 2>pinch point with the people who you love the most.

0:01:14.480 --> 0:01:17.640
<v Speaker 2>So today's conversation. Now bear with me because this might

0:01:17.800 --> 0:01:21.000
<v Speaker 2>sound a little bit left of field. We're speaking to

0:01:21.080 --> 0:01:23.920
<v Speaker 2>Jefferson Fisher. He's a trial lawyer who you might know

0:01:24.040 --> 0:01:26.000
<v Speaker 2>is the guy who records videos from his car all

0:01:26.000 --> 0:01:30.360
<v Speaker 2>about how to communicate during life's everyday, very awkward situations

0:01:30.360 --> 0:01:34.039
<v Speaker 2>and arguments. Now, Jefferson's amassed a huge following. It's five

0:01:34.080 --> 0:01:36.839
<v Speaker 2>point eight million followers online. He's got a book out

0:01:36.880 --> 0:01:40.080
<v Speaker 2>titled The Next Conversation, and it's his tried and true

0:01:40.080 --> 0:01:43.679
<v Speaker 2>strategies to deal with difficult people and tough situations. This

0:01:43.840 --> 0:01:46.120
<v Speaker 2>is also something which I think so many of us

0:01:46.160 --> 0:01:48.560
<v Speaker 2>can put into practice in terms around how to feel

0:01:48.800 --> 0:01:52.200
<v Speaker 2>and sound more confident when we are communicating, but also

0:01:52.840 --> 0:01:55.720
<v Speaker 2>other strategies like how to use silence as a tool,

0:01:55.960 --> 0:01:58.240
<v Speaker 2>and also how to respond to someone when you are

0:01:58.240 --> 0:02:00.880
<v Speaker 2>in a situation where what they have said has been

0:02:00.920 --> 0:02:04.200
<v Speaker 2>incredibly hurtful or you are in the midst of conflict,

0:02:04.240 --> 0:02:07.120
<v Speaker 2>but how to deal with it better. Jefferson, welcome to

0:02:07.200 --> 0:02:07.720
<v Speaker 2>the podcast.

0:02:07.840 --> 0:02:10.240
<v Speaker 3>Thank you so much for having me. This is awesome.

0:02:10.440 --> 0:02:11.960
<v Speaker 2>We just kind of put you on the spot and

0:02:12.000 --> 0:02:14.280
<v Speaker 2>asked you what your actually unfiltered story was, and you

0:02:14.320 --> 0:02:16.280
<v Speaker 2>looked kind of scared and blank for a second.

0:02:16.360 --> 0:02:18.280
<v Speaker 3>Yeah, but we.

0:02:18.200 --> 0:02:20.639
<v Speaker 2>Do start every episode the same way, and that is

0:02:20.680 --> 0:02:23.959
<v Speaker 2>with your most embarrassing story and something happened to you

0:02:24.040 --> 0:02:24.680
<v Speaker 2>when you're a kid.

0:02:24.760 --> 0:02:25.880
<v Speaker 1>Just still dealing with the trauma.

0:02:26.040 --> 0:02:28.000
<v Speaker 3>Yeah, still dealing with the trauma of it. So when

0:02:28.000 --> 0:02:30.680
<v Speaker 3>I was in third grade, so I was maybe seven eight,

0:02:31.480 --> 0:02:34.440
<v Speaker 3>I was on the top of the bleachers at my

0:02:34.919 --> 0:02:37.880
<v Speaker 3>little elementary's Christmas program, and I was one of the

0:02:37.880 --> 0:02:41.120
<v Speaker 3>tallest kids, and I had big, huge glasses, like big,

0:02:41.560 --> 0:02:45.359
<v Speaker 3>big classes. Even one of my nosepads had broken off,

0:02:45.360 --> 0:02:47.480
<v Speaker 3>so I had to get like a piece of tape.

0:02:48.200 --> 0:02:51.040
<v Speaker 3>Like it was kind of Harry Potter esque of me

0:02:51.200 --> 0:02:55.200
<v Speaker 3>just having holding these things together. And we might have

0:02:55.320 --> 0:02:57.720
<v Speaker 3>been in the song, probably a way in the Manger

0:02:57.880 --> 0:03:02.680
<v Speaker 3>or something worth as like some with Reindeer, and I

0:03:02.680 --> 0:03:04.960
<v Speaker 3>had locked my knees. I didn't know that you shouldn't

0:03:04.960 --> 0:03:08.079
<v Speaker 3>lock your knees, And all of a sudden, I'm standing

0:03:08.160 --> 0:03:11.920
<v Speaker 3>up here singing and my breath got real heavy, and

0:03:12.360 --> 0:03:14.400
<v Speaker 3>I could tell something was wrong. All of a sudden,

0:03:14.440 --> 0:03:18.440
<v Speaker 3>I felt really sad. I felt was not gone right,

0:03:19.320 --> 0:03:21.880
<v Speaker 3>and I was looking around, like is anybody else heeling

0:03:21.919 --> 0:03:25.920
<v Speaker 3>this way? And before I knew it, everything went black

0:03:26.040 --> 0:03:28.800
<v Speaker 3>and I fell forward and in the middle of this

0:03:28.919 --> 0:03:33.080
<v Speaker 3>Christmas program, I just knocked down all the kids. Like

0:03:33.200 --> 0:03:37.480
<v Speaker 3>it was just a yeah, yeah, like if you've seen

0:03:37.600 --> 0:03:41.960
<v Speaker 3>like Home Alone, where somebody falls and they're on at

0:03:41.960 --> 0:03:44.040
<v Speaker 3>a program and we just every all the kids just

0:03:44.080 --> 0:03:48.960
<v Speaker 3>went in a line, and so they had to stop

0:03:49.080 --> 0:03:53.000
<v Speaker 3>the program of course, and like carry me off.

0:03:53.280 --> 0:03:54.960
<v Speaker 2>I don't think you're the first person who's had a

0:03:55.000 --> 0:03:58.000
<v Speaker 2>similar story to this. I'm like having vague recollections now

0:03:58.040 --> 0:04:01.520
<v Speaker 2>of a very like old accill filtered of someone who

0:04:01.600 --> 0:04:02.960
<v Speaker 2>may passed out during choir.

0:04:03.160 --> 0:04:05.520
<v Speaker 1>Yeah, I think that this is common. I think this happens.

0:04:05.600 --> 0:04:08.320
<v Speaker 2>Maybe it's to do with like being up at a

0:04:08.400 --> 0:04:11.320
<v Speaker 2>height and having to sing horrible hymns and the anxiety

0:04:11.360 --> 0:04:11.560
<v Speaker 2>of it.

0:04:11.680 --> 0:04:13.800
<v Speaker 3>Yeah, no, it was. No, you're not supposed to lock

0:04:13.840 --> 0:04:16.640
<v Speaker 3>your knees, Like when you lock your knees you keep

0:04:16.800 --> 0:04:21.160
<v Speaker 3>a blood from flowing, and really yeah, yeah, yeah, so

0:04:21.240 --> 0:04:23.080
<v Speaker 3>that's that's what it was. At least that's what I

0:04:23.160 --> 0:04:25.960
<v Speaker 3>was told my whole life, and I just have at

0:04:26.080 --> 0:04:29.039
<v Speaker 3>least that that it wasn't my anxiety. It was me

0:04:29.160 --> 0:04:31.920
<v Speaker 3>locking my knees. I'm telling myself that that's what we're

0:04:31.920 --> 0:04:32.320
<v Speaker 3>going with.

0:04:32.600 --> 0:04:34.080
<v Speaker 2>Well, I mean, you're the experts, so we're here to

0:04:34.080 --> 0:04:36.120
<v Speaker 2>believe everything you say. Any Okay, Like you could tell

0:04:36.160 --> 0:04:38.640
<v Speaker 2>me anything right now and I'll say yes, perfect, because.

0:04:38.400 --> 0:04:40.400
<v Speaker 4>You're really told the pressure is different up there.

0:04:40.320 --> 0:04:42.000
<v Speaker 3>That's true. Yeah, different altitude.

0:04:42.080 --> 0:04:42.560
<v Speaker 1>Jefferson.

0:04:42.640 --> 0:04:44.679
<v Speaker 4>When I went through the first part of your book,

0:04:44.839 --> 0:04:47.760
<v Speaker 4>I got the impression you felt as though your destiny

0:04:47.839 --> 0:04:50.000
<v Speaker 4>was kind of written for you by the people in

0:04:50.040 --> 0:04:52.400
<v Speaker 4>your family and the fact that they had all kind

0:04:52.440 --> 0:04:55.599
<v Speaker 4>of followed in this same same path. And I was

0:04:55.640 --> 0:04:58.360
<v Speaker 4>curious about whether it was a passion that was kind

0:04:58.360 --> 0:05:01.039
<v Speaker 4>of bred into you to become Iyer or whether it

0:05:01.080 --> 0:05:02.839
<v Speaker 4>was something that you kind of you just thought, well,

0:05:02.880 --> 0:05:04.800
<v Speaker 4>I've got to follow in the family footsteps.

0:05:04.960 --> 0:05:08.440
<v Speaker 3>Yeah. I never felt like it was a requirement. I

0:05:08.480 --> 0:05:12.839
<v Speaker 3>never felt like it was an obligation. It was something

0:05:12.920 --> 0:05:16.960
<v Speaker 3>I was excited about. Now, I will tell you of

0:05:17.000 --> 0:05:20.440
<v Speaker 3>my like line in my family, of my generation, I'm

0:05:20.480 --> 0:05:23.920
<v Speaker 3>the only attorney, and there's not another attorney beneath me either.

0:05:24.520 --> 0:05:28.239
<v Speaker 3>I just had a really unique experience where I got

0:05:28.279 --> 0:05:31.800
<v Speaker 3>to see a lot of that, and it felt as

0:05:31.800 --> 0:05:33.680
<v Speaker 3>if like, no, this is what I'm supposed to do,

0:05:34.040 --> 0:05:36.599
<v Speaker 3>and that felt like a calling. That certainly felt like

0:05:36.600 --> 0:05:38.880
<v Speaker 3>there's my purpose. But I mean I had the freedom

0:05:38.920 --> 0:05:41.320
<v Speaker 3>to go do whatever I wanted to do. I went

0:05:41.360 --> 0:05:44.279
<v Speaker 3>to business school at the University of Texas here and

0:05:44.320 --> 0:05:46.559
<v Speaker 3>then when I got to law school, law school felt

0:05:46.600 --> 0:05:50.440
<v Speaker 3>way easier than college for me. It's just naturally, maybe

0:05:50.480 --> 0:05:53.800
<v Speaker 3>through osmosis, I just I absorbed a lot more of

0:05:53.800 --> 0:05:56.479
<v Speaker 3>that information. It just felt natural to me.

0:05:56.800 --> 0:05:59.360
<v Speaker 2>I mean, something else that's obviously seems to be something

0:05:59.360 --> 0:06:01.719
<v Speaker 2>that's come natural to you, is this idea in the

0:06:01.839 --> 0:06:02.760
<v Speaker 2>art of communication.

0:06:02.960 --> 0:06:04.520
<v Speaker 1>It's the art of storytelling.

0:06:05.040 --> 0:06:07.599
<v Speaker 2>Can you talk to me about how you found that

0:06:08.040 --> 0:06:10.880
<v Speaker 2>being a very good storyteller has linked into what you're

0:06:10.880 --> 0:06:14.480
<v Speaker 2>doing for an occupation, and how you finessed that skill

0:06:14.680 --> 0:06:15.360
<v Speaker 2>over the years.

0:06:15.800 --> 0:06:18.360
<v Speaker 3>Well, one, I grew up hearing a lot of wonderful

0:06:18.360 --> 0:06:24.800
<v Speaker 3>communicators and storytellers. Any trial attorney, they're storytellers. And to

0:06:24.839 --> 0:06:27.039
<v Speaker 3>be able to advocate for your client, you have to

0:06:27.200 --> 0:06:31.719
<v Speaker 3>tell and weave a story for the jury or the judge,

0:06:32.160 --> 0:06:34.040
<v Speaker 3>and so you have to be able to present facts

0:06:34.040 --> 0:06:36.680
<v Speaker 3>in a way that are persuasive, that are captivating, that

0:06:36.720 --> 0:06:38.800
<v Speaker 3>are not boring, And most of all, you have to

0:06:38.800 --> 0:06:41.440
<v Speaker 3>find a way to take a lot of information and

0:06:41.520 --> 0:06:44.279
<v Speaker 3>synthesize it down. So you might have boxes and boxes

0:06:44.279 --> 0:06:46.800
<v Speaker 3>and boxes of information, but you can't just show a

0:06:46.880 --> 0:06:49.320
<v Speaker 3>jury to say, hey, read every page of this. You

0:06:49.400 --> 0:06:52.160
<v Speaker 3>have to find captivating ways to describe it, tell them

0:06:52.200 --> 0:06:54.680
<v Speaker 3>why it's important. So a lot of my job is

0:06:54.839 --> 0:06:56.560
<v Speaker 3>because I take like a book and I have to

0:06:56.560 --> 0:06:59.440
<v Speaker 3>turn it into two sentences. So I have to find

0:06:59.480 --> 0:07:03.680
<v Speaker 3>ways to synthesize and shorten information that it's very memorable,

0:07:03.920 --> 0:07:06.599
<v Speaker 3>that it's bite size, and it feels like, Okay, I

0:07:06.640 --> 0:07:09.560
<v Speaker 3>got this. I grew up watching storytellers the way that

0:07:09.600 --> 0:07:13.680
<v Speaker 3>they can begin a sentence through everything in between your

0:07:13.920 --> 0:07:18.000
<v Speaker 3>absolutely captivated, biting. You get taken on this journey. And

0:07:18.000 --> 0:07:21.400
<v Speaker 3>we love stories as humans, we love a good story.

0:07:21.560 --> 0:07:23.880
<v Speaker 3>It wasn't until I started sharing a lot of them

0:07:23.920 --> 0:07:27.720
<v Speaker 3>and teaching my clients after I became an attorney, where

0:07:27.880 --> 0:07:30.600
<v Speaker 3>I would see how they were responding into situations, and

0:07:30.640 --> 0:07:32.280
<v Speaker 3>so I take a break and go, hey, the next

0:07:32.320 --> 0:07:35.200
<v Speaker 3>time they say that, say this, And then they would

0:07:35.440 --> 0:07:37.880
<v Speaker 3>and it turned out way different. Or I'd say, hey,

0:07:37.960 --> 0:07:41.239
<v Speaker 3>the next time this happens, don't respond, Just wait about

0:07:41.240 --> 0:07:43.680
<v Speaker 3>ten seconds and all of a sudden it will work

0:07:43.680 --> 0:07:47.960
<v Speaker 3>and have a totally different outcome. And I began to go, Okay,

0:07:48.640 --> 0:07:51.000
<v Speaker 3>there's something to this of me helping my clients, and

0:07:51.000 --> 0:07:53.480
<v Speaker 3>that's what helped a lot of my business and as

0:07:53.520 --> 0:07:55.000
<v Speaker 3>a trial attorney grow really well.

0:07:55.320 --> 0:07:57.520
<v Speaker 4>Have you ever in practice, whether it be for your

0:07:57.520 --> 0:07:59.680
<v Speaker 4>own client or maybe you've just heard a story of

0:07:59.720 --> 0:08:03.240
<v Speaker 4>someone else is in court where you've thought that if

0:08:03.240 --> 0:08:06.400
<v Speaker 4>they were better at storytelling, the outcome or the verdict

0:08:06.480 --> 0:08:09.440
<v Speaker 4>I suppose could have been very, very different, you know,

0:08:09.520 --> 0:08:13.080
<v Speaker 4>like where the facts were potentially actually quite solid, but

0:08:13.160 --> 0:08:15.800
<v Speaker 4>it was their storytelling that ended up letting them down.

0:08:16.560 --> 0:08:19.960
<v Speaker 3>Yes, the truth will only come out as much as

0:08:20.000 --> 0:08:23.320
<v Speaker 3>you advocate for it. So I could have all the

0:08:23.400 --> 0:08:26.560
<v Speaker 3>right facts in a case that if I can't persuasively

0:08:27.000 --> 0:08:30.080
<v Speaker 3>tell you those facts, it won't matter. So you might

0:08:30.120 --> 0:08:33.800
<v Speaker 3>have an attorney who is not a good communicator, who's

0:08:33.880 --> 0:08:36.840
<v Speaker 3>not good at telling stories to the jury because you're

0:08:36.880 --> 0:08:41.040
<v Speaker 3>almost compelled to. They have something called opening argument, where

0:08:41.080 --> 0:08:43.400
<v Speaker 3>you're going to tell the jury what this case is about,

0:08:43.480 --> 0:08:45.760
<v Speaker 3>and what all your evidence is going to show, and

0:08:45.840 --> 0:08:48.920
<v Speaker 3>why you should find for their client. If you can't

0:08:48.960 --> 0:08:53.000
<v Speaker 3>do that persuasively, you're going to lose because they don't

0:08:53.080 --> 0:08:55.720
<v Speaker 3>know where you're going. They don't know why your facts matter.

0:08:56.120 --> 0:08:59.000
<v Speaker 3>They don't know why your evidence matters. So you have

0:08:59.080 --> 0:09:01.959
<v Speaker 3>to present it in a way that's going to be effective.

0:09:02.000 --> 0:09:05.760
<v Speaker 3>I've absolutely seen it where my facts were not nearly

0:09:05.800 --> 0:09:09.240
<v Speaker 3>as good as the other attorney and we still had

0:09:09.280 --> 0:09:12.920
<v Speaker 3>a wonderful result for the client because we just communicated

0:09:12.960 --> 0:09:16.200
<v Speaker 3>what we needed better than the other person. Some people

0:09:16.400 --> 0:09:18.720
<v Speaker 3>on the other side, their whole purpose is to beat

0:09:18.760 --> 0:09:22.240
<v Speaker 3>you up. That's not the purpose because they have it wrong.

0:09:22.520 --> 0:09:25.240
<v Speaker 3>The jury doesn't care about that. The jury is your audience,

0:09:25.520 --> 0:09:27.560
<v Speaker 3>so it's always the question of who's your audience, who's

0:09:27.559 --> 0:09:29.600
<v Speaker 3>the decision maker, that's who you need to talk to.

0:09:30.120 --> 0:09:33.560
<v Speaker 2>I find it very interesting, like the association between what

0:09:33.600 --> 0:09:35.320
<v Speaker 2>you do for work, but also like this is what

0:09:35.360 --> 0:09:37.720
<v Speaker 2>we do in relationships when we're having an argument, Like

0:09:37.720 --> 0:09:39.520
<v Speaker 2>we're trying to win an argument, we're trying to get

0:09:39.520 --> 0:09:42.840
<v Speaker 2>our point across, but sometimes we're not really listening to

0:09:42.880 --> 0:09:44.280
<v Speaker 2>what's being said back to us.

0:09:44.640 --> 0:09:45.240
<v Speaker 1>I'm in the.

0:09:45.160 --> 0:09:46.960
<v Speaker 2>Depths of it with my partner right now, So this

0:09:47.000 --> 0:09:51.040
<v Speaker 2>feels very close to home. But when it comes to communicating,

0:09:51.280 --> 0:09:54.960
<v Speaker 2>when there is conflict or there is a disagreement around something,

0:09:55.440 --> 0:09:57.959
<v Speaker 2>how do you know the difference between when you're arguing

0:09:58.040 --> 0:10:01.120
<v Speaker 2>to win or when you're having a conversation to win

0:10:01.240 --> 0:10:04.000
<v Speaker 2>something versus having a conversation to come to resolution.

0:10:04.400 --> 0:10:06.760
<v Speaker 3>Who you're saying it for. Are you saying it for

0:10:06.800 --> 0:10:09.240
<v Speaker 3>yourself so you can hear it and then to go, oh,

0:10:09.280 --> 0:10:11.920
<v Speaker 3>that sounded good. Are you saying it for the other

0:10:11.960 --> 0:10:14.839
<v Speaker 3>person to help them understand a little bit more. What

0:10:14.880 --> 0:10:18.960
<v Speaker 3>we mostly do in arguments is we try to us intelligent,

0:10:19.280 --> 0:10:22.439
<v Speaker 3>smart people, quick witted. We want to come up with

0:10:22.559 --> 0:10:25.520
<v Speaker 3>the zinger, like we want to have the gotcha moment

0:10:25.520 --> 0:10:29.720
<v Speaker 3>where we pull together this poetic response that's just going

0:10:29.760 --> 0:10:32.520
<v Speaker 3>to bury them once and for all in conversation, and

0:10:32.559 --> 0:10:35.560
<v Speaker 3>that never happens. Like you say, the hard thing that

0:10:35.640 --> 0:10:39.960
<v Speaker 3>you think is going to win. Yeah, yeah, yeah, sorry,

0:10:40.000 --> 0:10:40.760
<v Speaker 3>this is it's all me.

0:10:40.880 --> 0:10:42.600
<v Speaker 1>This is no, it's true. I mean this is a

0:10:42.600 --> 0:10:44.120
<v Speaker 1>hard truth. I'm swallowing.

0:10:45.760 --> 0:10:48.840
<v Speaker 3>Ye. Yeah. You you go into it wanting to win.

0:10:49.640 --> 0:10:52.360
<v Speaker 3>And what I teach is you need to have something

0:10:52.360 --> 0:10:55.640
<v Speaker 3>to learn, not something to prove. And when you try

0:10:55.679 --> 0:10:59.040
<v Speaker 3>to always win the argument. All you're doing is like

0:10:59.120 --> 0:11:01.679
<v Speaker 3>what we talked about as the bad trial attorney. You're

0:11:01.679 --> 0:11:04.240
<v Speaker 3>just beating up the other side. You're not trying to

0:11:04.280 --> 0:11:07.800
<v Speaker 3>convince and persuade and give your point clearly so that

0:11:07.880 --> 0:11:11.080
<v Speaker 3>others can understand it. It's easy to get stuck in

0:11:11.120 --> 0:11:14.559
<v Speaker 3>this echo chamber where you're just saying it. To say it,

0:11:14.800 --> 0:11:17.440
<v Speaker 3>like you've heard probably in friends, they go, I just

0:11:17.480 --> 0:11:21.160
<v Speaker 3>have to say, like, Nay, don't, No, you really don't.

0:11:21.240 --> 0:11:24.160
<v Speaker 3>You're just saying it so that everybody goes, you are

0:11:24.200 --> 0:11:26.760
<v Speaker 3>so smart, like that is. That's why you're saying it.

0:11:26.760 --> 0:11:28.760
<v Speaker 3>You're not saying it for the aid the conversation. You're

0:11:28.760 --> 0:11:33.800
<v Speaker 3>saying for yourself gratification. You're listening to respond. And it

0:11:33.920 --> 0:11:37.439
<v Speaker 3>is an easy way to just slowly lose the relationship.

0:11:37.480 --> 0:11:40.280
<v Speaker 3>If you only see arguments as something to win, you

0:11:40.320 --> 0:11:44.440
<v Speaker 3>will lose the relationship every time. That's why I write

0:11:44.480 --> 0:11:47.160
<v Speaker 3>my book never win an argument. It's only going to

0:11:47.679 --> 0:11:51.600
<v Speaker 3>hurt you and hurt your credibility and most importantly, hurt

0:11:51.600 --> 0:11:53.160
<v Speaker 3>the connection with the other person.

0:11:53.360 --> 0:11:55.400
<v Speaker 1>What does winning an argument look like to you?

0:11:55.920 --> 0:11:58.600
<v Speaker 3>Winning means I said that one thing that went too far.

0:11:59.240 --> 0:12:02.760
<v Speaker 3>That's what typically happens. You and I are in an argument,

0:12:02.840 --> 0:12:06.079
<v Speaker 3>let's say, and we're getting escalated. I am going to

0:12:06.120 --> 0:12:08.760
<v Speaker 3>get frustrated that you're not receiving my point. You're gonna

0:12:08.760 --> 0:12:11.560
<v Speaker 3>get frustrated that I'm not receiving your point, And eventually

0:12:11.559 --> 0:12:15.480
<v Speaker 3>somebody will say something that's hurtful, crosses the line that's

0:12:15.520 --> 0:12:18.600
<v Speaker 3>below the belt, that puts the other person down to

0:12:18.679 --> 0:12:20.959
<v Speaker 3>the other person wants out of it. They want to leave,

0:12:21.000 --> 0:12:22.439
<v Speaker 3>they want to hang up the phone, they want to

0:12:22.480 --> 0:12:24.880
<v Speaker 3>leave the room. It's just the fight or flight in

0:12:24.960 --> 0:12:28.000
<v Speaker 3>real time and micromoments there in that conversation, you're either

0:12:28.000 --> 0:12:30.040
<v Speaker 3>wanting to say a hurtful word, say a cutting word,

0:12:30.080 --> 0:12:34.600
<v Speaker 3>or you're wanting to leave the conversation. Eventually that happens,

0:12:35.000 --> 0:12:38.000
<v Speaker 3>and whoever is left there standing most of the time

0:12:38.080 --> 0:12:40.440
<v Speaker 3>is self proclaimed the winner. Oh you left, Oh, I

0:12:40.440 --> 0:12:42.360
<v Speaker 3>guess you don't want to be in this conversation, But

0:12:42.440 --> 0:12:43.880
<v Speaker 3>you're the one that said the hurtful thing that maybe

0:12:43.920 --> 0:12:46.400
<v Speaker 3>want to leave in the first place. That is most

0:12:46.400 --> 0:12:49.240
<v Speaker 3>of the time what we see as a win, because

0:12:49.960 --> 0:12:52.640
<v Speaker 3>if it's truly I want to understand your point and

0:12:52.679 --> 0:12:56.320
<v Speaker 3>I want to understand my point, there's no sense of win.

0:12:56.679 --> 0:13:01.360
<v Speaker 3>It's a sense of understanding and connection and acknowledgement. You're

0:13:01.400 --> 0:13:04.600
<v Speaker 3>not trying to get that hit of going oh, yes,

0:13:04.720 --> 0:13:06.800
<v Speaker 3>I got it. That was such a good zinger. That

0:13:06.880 --> 0:13:10.000
<v Speaker 3>felt so good. I really told them off. That moment

0:13:10.120 --> 0:13:10.800
<v Speaker 3>doesn't last.

0:13:10.760 --> 0:13:13.439
<v Speaker 4>Very long when we're in these conflicts, Like as much

0:13:13.480 --> 0:13:15.079
<v Speaker 4>of the research that we have done, as many of

0:13:15.160 --> 0:13:18.080
<v Speaker 4>these kind of conversations that I have, and I'm able

0:13:18.120 --> 0:13:20.800
<v Speaker 4>to objectively say, Okay, this is what I should do

0:13:20.800 --> 0:13:22.600
<v Speaker 4>in an argument, this is the better way for me

0:13:22.640 --> 0:13:25.080
<v Speaker 4>to converse with my partner if we're having conflict and

0:13:25.080 --> 0:13:25.680
<v Speaker 4>that kind of thing.

0:13:26.040 --> 0:13:26.880
<v Speaker 1>When you're in.

0:13:26.760 --> 0:13:30.880
<v Speaker 4>It, it can feel so hard to park your emotions.

0:13:30.920 --> 0:13:32.640
<v Speaker 4>And I think a little bit of it is ego

0:13:32.679 --> 0:13:37.040
<v Speaker 4>as well, parking your ego, parking the emotions, because you

0:13:37.160 --> 0:13:39.320
<v Speaker 4>can just be so enraged with the fact that you

0:13:39.320 --> 0:13:41.920
<v Speaker 4>know what you have to say in your perspective is

0:13:41.920 --> 0:13:44.080
<v Speaker 4>the right perspective, and you just want them to listen

0:13:44.080 --> 0:13:46.280
<v Speaker 4>to you. Yeah, what are some of your tips on

0:13:46.520 --> 0:13:48.880
<v Speaker 4>toning down that emotion, or like, what are some of

0:13:48.920 --> 0:13:51.640
<v Speaker 4>the practical things that we can do in that moment

0:13:52.160 --> 0:13:54.800
<v Speaker 4>to change the trajectory of the conflict.

0:13:55.200 --> 0:13:58.240
<v Speaker 3>Number one is your breath. Let your breath be the

0:13:58.240 --> 0:14:03.240
<v Speaker 3>first word that you say. If you just all you're

0:14:03.280 --> 0:14:05.400
<v Speaker 3>thinking of what is what you're going to say next,

0:14:05.679 --> 0:14:08.040
<v Speaker 3>that means you weren't listening to them. You weren't listening

0:14:08.080 --> 0:14:12.600
<v Speaker 3>to understand. You were simply listening for your time at

0:14:12.640 --> 0:14:14.640
<v Speaker 3>bat for you to get to swing at them and

0:14:14.679 --> 0:14:16.839
<v Speaker 3>say that a hurtful thing or something that's going to

0:14:16.920 --> 0:14:19.520
<v Speaker 3>be cutting to them. But when you use your breath,

0:14:20.560 --> 0:14:23.640
<v Speaker 3>it allows you to keep that logical side, that analytical

0:14:23.720 --> 0:14:27.800
<v Speaker 3>side in and you don't get emotionally flooded, because that's

0:14:27.840 --> 0:14:30.320
<v Speaker 3>what really happens. You say something we find have that

0:14:30.360 --> 0:14:33.600
<v Speaker 3>difficult miscommunication, and all of a sudden I need to

0:14:33.600 --> 0:14:37.080
<v Speaker 3>beat you down. All you're doing is just pushing them

0:14:37.120 --> 0:14:39.360
<v Speaker 3>away because that's what you want to do, really without

0:14:39.360 --> 0:14:42.280
<v Speaker 3>you thinking of it. Two aside from your breath, it's

0:14:42.320 --> 0:14:45.280
<v Speaker 3>slowing your words down. If I speed up my words

0:14:45.320 --> 0:14:48.640
<v Speaker 3>really fast, it's going to create more anxiety and it's

0:14:48.640 --> 0:14:50.880
<v Speaker 3>gonna be hard to hear. Like if you were to

0:14:50.880 --> 0:14:53.520
<v Speaker 3>play this podcast on three times to speed, it's gonna

0:14:53.520 --> 0:14:55.560
<v Speaker 3>be hard to catch things. It's gonna get kind of

0:14:55.560 --> 0:14:57.800
<v Speaker 3>anxious of like wait, what EDA miss? What I do versus.

0:14:57.840 --> 0:15:02.160
<v Speaker 3>When you slow things down, you get to become intentional

0:15:02.840 --> 0:15:06.160
<v Speaker 3>and you get to become methodical. I'm showing you that

0:15:06.560 --> 0:15:09.880
<v Speaker 3>I'm not being pushed around in any conversation. I'm taking

0:15:10.120 --> 0:15:14.000
<v Speaker 3>my time. I'm the one, not you, that controls the

0:15:14.040 --> 0:15:17.760
<v Speaker 3>pace of this conversation. So just because you said something

0:15:18.760 --> 0:15:21.520
<v Speaker 3>does not mean I have to respond. I'm in complete

0:15:21.560 --> 0:15:24.280
<v Speaker 3>control of whether I say anything or I just let

0:15:24.360 --> 0:15:26.720
<v Speaker 3>what you said and go by and I don't have

0:15:26.760 --> 0:15:30.960
<v Speaker 3>to say anything to it. Three, it's adding distance between

0:15:30.960 --> 0:15:33.800
<v Speaker 3>what they said and how you respond. So anytime when

0:15:33.840 --> 0:15:36.280
<v Speaker 3>somebody sent you that rapid text or a text that

0:15:36.320 --> 0:15:39.640
<v Speaker 3>you don't like, problems happen when you just reply immediately.

0:15:39.680 --> 0:15:41.840
<v Speaker 3>You're not thinking about it. Your motions are right there

0:15:41.880 --> 0:15:43.920
<v Speaker 3>at the forefront. You're not giving your breath enough time

0:15:43.960 --> 0:15:46.400
<v Speaker 3>to calm you down and calm your nervous system down

0:15:46.520 --> 0:15:48.960
<v Speaker 3>and get out of that ignition mode. Like anytime you

0:15:49.080 --> 0:15:51.560
<v Speaker 3>respond to something the next day, you really don't care

0:15:51.560 --> 0:15:53.400
<v Speaker 3>about it as much as you did the day before

0:15:53.880 --> 0:15:55.920
<v Speaker 3>or maybe the week after. You're like, this wasn't even

0:15:55.960 --> 0:15:58.120
<v Speaker 3>that big of a deal, but yet at that moment,

0:15:58.240 --> 0:16:01.720
<v Speaker 3>it really was. So when you add distance and even

0:16:01.720 --> 0:16:03.480
<v Speaker 3>if it says, hey, you and I are in a

0:16:03.520 --> 0:16:06.320
<v Speaker 3>hard conversation. If I say, I can tell I'm getting

0:16:06.360 --> 0:16:08.960
<v Speaker 3>really upset right now, I like to continue this conversation

0:16:09.080 --> 0:16:13.840
<v Speaker 3>and this afternoon. That right there is emotionally intelligent, that

0:16:13.960 --> 0:16:15.480
<v Speaker 3>right there says I'm going to make sure I stay

0:16:15.480 --> 0:16:16.760
<v Speaker 3>in control the whole time.

0:16:18.120 --> 0:16:20.200
<v Speaker 2>I find this very very interesting, cause I think the

0:16:20.200 --> 0:16:23.920
<v Speaker 2>problem is is like when you come into conflict, usually

0:16:24.000 --> 0:16:26.960
<v Speaker 2>it's both people are not showing up at one hundred percent, Like,

0:16:27.080 --> 0:16:30.680
<v Speaker 2>no one person is completely at fault. Often it's both

0:16:30.720 --> 0:16:33.760
<v Speaker 2>people are mutually not communicating in a way that's conducive

0:16:33.800 --> 0:16:37.400
<v Speaker 2>to a healthy relationship. But sometimes there are instances where

0:16:37.520 --> 0:16:40.160
<v Speaker 2>you might be getting gas lit, you might be being lied to,

0:16:40.400 --> 0:16:44.320
<v Speaker 2>Like there are times where one person technically is at fault,

0:16:44.360 --> 0:16:47.280
<v Speaker 2>and that's where the conflict has arisen from. What are

0:16:47.320 --> 0:16:50.080
<v Speaker 2>your tips when you are in a situation where you

0:16:50.240 --> 0:16:52.560
<v Speaker 2>know the person you're speaking to is lying to you,

0:16:52.760 --> 0:16:54.680
<v Speaker 2>or you know that the person you're speaking to is

0:16:54.680 --> 0:16:57.200
<v Speaker 2>trying to manipulate what you're saying or what you're doing.

0:16:57.680 --> 0:17:01.000
<v Speaker 3>The biggest key anytimes, some my lyned here trying to

0:17:01.000 --> 0:17:05.159
<v Speaker 3>manipulate you is to begin going with what they're saying

0:17:06.400 --> 0:17:09.359
<v Speaker 3>and starting to confront it every single step of the

0:17:09.359 --> 0:17:13.240
<v Speaker 3>way instead of letting them kind of manipulate them. Omseelves

0:17:13.760 --> 0:17:17.160
<v Speaker 3>in their own circle. So we kind of become the cat,

0:17:17.359 --> 0:17:20.520
<v Speaker 3>and they have the laser pointer where they bring up

0:17:20.560 --> 0:17:23.240
<v Speaker 3>a story. Let's say you and I are fighting over

0:17:23.320 --> 0:17:27.040
<v Speaker 3>what happened last night at dinner and you go, that's

0:17:27.080 --> 0:17:28.520
<v Speaker 3>not what happened. I go, yes, yes it did, and

0:17:28.560 --> 0:17:30.439
<v Speaker 3>I have to construct the whole narrative again to make

0:17:30.480 --> 0:17:32.240
<v Speaker 3>it sound like it's me. Like you've been with those

0:17:32.240 --> 0:17:34.280
<v Speaker 3>people that are like, don't you remember you said this

0:17:34.359 --> 0:17:36.280
<v Speaker 3>and then I said this, and they're trying to twist

0:17:36.320 --> 0:17:39.720
<v Speaker 3>it every single step of the way. One thing to

0:17:39.760 --> 0:17:42.120
<v Speaker 3>do when somebody is lying to you is a lot

0:17:42.160 --> 0:17:45.720
<v Speaker 3>of silence. There's the reason why Number one, Like we said,

0:17:45.720 --> 0:17:48.360
<v Speaker 3>it controls your nervous system. You stay with your mind

0:17:48.400 --> 0:17:51.280
<v Speaker 3>at the forefront. More importantly, it makes the liar nervous

0:17:51.560 --> 0:17:54.439
<v Speaker 3>because they see you're not going with them, you're not

0:17:54.520 --> 0:17:56.679
<v Speaker 3>the cat, and they have the laser pointer. You're not

0:17:57.040 --> 0:17:59.240
<v Speaker 3>leaving and trying to say that's not what happened, No,

0:17:59.400 --> 0:18:01.800
<v Speaker 3>that's not what happen and trying to correct every single

0:18:01.840 --> 0:18:04.600
<v Speaker 3>lie that they are intentionally trying to manipulate and put

0:18:04.640 --> 0:18:08.399
<v Speaker 3>in your way. Instead, you're just giving that silence. What

0:18:08.520 --> 0:18:10.440
<v Speaker 3>a lot of times liars do. I see this a

0:18:10.480 --> 0:18:12.680
<v Speaker 3>lot in my own experience as a trial attorney, because

0:18:12.680 --> 0:18:14.840
<v Speaker 3>there's a lot of people who lie on the oath

0:18:14.960 --> 0:18:19.200
<v Speaker 3>or in a deposition. Is when you stay quiet, they

0:18:19.240 --> 0:18:21.879
<v Speaker 3>start to talk to themselves in their own head and

0:18:21.920 --> 0:18:24.200
<v Speaker 3>it starts to driving crazy, and so they they will

0:18:24.240 --> 0:18:26.480
<v Speaker 3>start to talk out loud of like I mean, I

0:18:26.520 --> 0:18:28.720
<v Speaker 3>wouldn't do that. Why would I do that? I mean,

0:18:28.720 --> 0:18:30.879
<v Speaker 3>that's that's crazy. Why would I? And they start to

0:18:31.240 --> 0:18:34.879
<v Speaker 3>kind of convince themselves out loud or they kind of

0:18:34.920 --> 0:18:37.000
<v Speaker 3>start walking back a little bit. So if I were

0:18:37.040 --> 0:18:39.239
<v Speaker 3>to ask a witness, you know, did you see the

0:18:39.240 --> 0:18:41.440
<v Speaker 3>red car and they say no, no, I never saw

0:18:41.480 --> 0:18:44.400
<v Speaker 3>the red car, and I just let that slide, They're

0:18:44.400 --> 0:18:47.679
<v Speaker 3>gonna get nervous because they're in a lie. They might say, well,

0:18:47.720 --> 0:18:49.560
<v Speaker 3>I mean I might have saw it. I don't know.

0:18:50.040 --> 0:18:51.840
<v Speaker 3>And then if I give them an out to say

0:18:51.880 --> 0:18:54.119
<v Speaker 3>it's I mean, it's okay if you did see the

0:18:54.160 --> 0:18:56.640
<v Speaker 3>right car, then they're like, I mean, yeah, I think

0:18:56.680 --> 0:18:58.359
<v Speaker 3>I did. I did see it I do. Like with

0:18:58.400 --> 0:19:00.480
<v Speaker 3>my son, my son, I like, brush his teeth.

0:19:00.880 --> 0:19:01.760
<v Speaker 1>How old is your son?

0:19:02.119 --> 0:19:04.440
<v Speaker 3>Seven? I have a five year old and a seven

0:19:04.520 --> 0:19:06.840
<v Speaker 3>year old, a seven year old son, five year old daughter.

0:19:07.200 --> 0:19:08.920
<v Speaker 3>I'll be like, did you brush your teeth? He'll be

0:19:08.960 --> 0:19:11.000
<v Speaker 3>like yeah, oh yeah, and I'll look at them and go,

0:19:13.119 --> 0:19:16.920
<v Speaker 3>you brush your teeth? Yeah, yeah, yeah, yeah, brush my teeth.

0:19:17.680 --> 0:19:19.800
<v Speaker 3>And then I'll just give it some silence and I'll go,

0:19:20.840 --> 0:19:22.359
<v Speaker 3>it's okay. If you didn't brush your teeth, you can

0:19:22.560 --> 0:19:24.800
<v Speaker 3>you can go brush them right now. Okay, I'm gonna

0:19:24.800 --> 0:19:28.080
<v Speaker 3>go brush my teeth. Like that's like big right there.

0:19:28.160 --> 0:19:31.119
<v Speaker 3>It's like you have to give them the it's okay

0:19:31.240 --> 0:19:34.119
<v Speaker 3>if you did, It's okay if you did, yeah, because

0:19:34.119 --> 0:19:36.359
<v Speaker 3>that's what they're really looking for. That's why they're lying

0:19:36.560 --> 0:19:38.240
<v Speaker 3>because they don't feel like they're going to be accepted

0:19:38.280 --> 0:19:40.200
<v Speaker 3>in that moment. Depends what you're talking about, of course,

0:19:40.600 --> 0:19:43.040
<v Speaker 3>but in that moment, they're lying because they don't feel

0:19:43.040 --> 0:19:45.040
<v Speaker 3>like you're going to be receptive of who they are

0:19:45.040 --> 0:19:47.280
<v Speaker 3>in that moment. So if you say it's okay, it's

0:19:47.320 --> 0:19:49.280
<v Speaker 3>okay if you did, like we can continue to talk

0:19:49.320 --> 0:19:49.760
<v Speaker 3>about this.

0:19:50.040 --> 0:19:52.680
<v Speaker 2>It's a tricky one, because the example you're using is

0:19:52.720 --> 0:19:54.119
<v Speaker 2>like people are lying because they don't want to be

0:19:54.119 --> 0:19:56.120
<v Speaker 2>in trouble, they don't want to be wrong, they don't

0:19:56.119 --> 0:19:58.400
<v Speaker 2>want to disappoint you. But then you also have people

0:19:58.400 --> 0:20:01.480
<v Speaker 2>who lie because they're trying to act deceive you. Would

0:20:01.520 --> 0:20:04.159
<v Speaker 2>you say that the technique is the same regardless. They

0:20:04.240 --> 0:20:06.280
<v Speaker 2>also find it interesting when kids get to the age

0:20:06.280 --> 0:20:06.840
<v Speaker 2>that they can lie.

0:20:06.880 --> 0:20:08.560
<v Speaker 1>My kids are five and they've just figured it out

0:20:08.560 --> 0:20:08.880
<v Speaker 1>as well.

0:20:08.960 --> 0:20:10.240
<v Speaker 3>Oh yeah, they love it.

0:20:10.280 --> 0:20:12.000
<v Speaker 1>They love thing to try and navigate.

0:20:12.080 --> 0:20:13.800
<v Speaker 3>Oh my goodness. Yeah, they love to lie.

0:20:14.000 --> 0:20:16.600
<v Speaker 1>But that's so bad at it, that's the problem.

0:20:17.040 --> 0:20:19.440
<v Speaker 3>Yeah, well, let me tell you what. Mine is very

0:20:19.480 --> 0:20:21.920
<v Speaker 3>good at it. He's very good at it. But no,

0:20:21.960 --> 0:20:25.919
<v Speaker 3>the method is not the same when somebody's intentionally trying

0:20:26.000 --> 0:20:29.199
<v Speaker 3>to hurt you deceive you. A phrase that I like

0:20:29.320 --> 0:20:33.159
<v Speaker 3>to teach all of my people is that use the

0:20:33.200 --> 0:20:36.720
<v Speaker 3>phrase I remember that differently, or I see that differently,

0:20:36.800 --> 0:20:39.160
<v Speaker 3>and then you just stick with that phrase. Right there,

0:20:39.200 --> 0:20:41.960
<v Speaker 3>they're going to try and move you off your footing.

0:20:42.119 --> 0:20:44.000
<v Speaker 3>They're going to say, well what about this, or that's

0:20:44.000 --> 0:20:46.000
<v Speaker 3>not what happened, or I mean you're just insane, you

0:20:46.040 --> 0:20:48.160
<v Speaker 3>know how crazy you are? Right? Now to believe that everybody,

0:20:48.440 --> 0:20:49.960
<v Speaker 3>and they're going to try and come at it a

0:20:49.960 --> 0:20:52.680
<v Speaker 3>lot of different ways. But if you just stand still

0:20:52.720 --> 0:20:55.879
<v Speaker 3>and say I remember that differently, you can disagree with me,

0:20:56.000 --> 0:20:58.760
<v Speaker 3>Like even if you say you can disagree with me, no,

0:20:58.880 --> 0:21:01.200
<v Speaker 3>it's fine, you can disagree with I remember that differently.

0:21:01.960 --> 0:21:03.960
<v Speaker 3>It's going to drive them nuts, is what it's going

0:21:04.040 --> 0:21:07.960
<v Speaker 3>to do. And what happens is the anger they get.

0:21:08.119 --> 0:21:10.359
<v Speaker 3>The reason why is because you're not going with what

0:21:10.359 --> 0:21:13.159
<v Speaker 3>they're saying. That's why some people that are tear like

0:21:13.600 --> 0:21:16.240
<v Speaker 3>in the worst of arguments, they resort to physical violence

0:21:16.520 --> 0:21:19.160
<v Speaker 3>because they cannot control you with their words and their

0:21:19.280 --> 0:21:22.480
<v Speaker 3>verbal violence. So instead they will amp it up for

0:21:22.520 --> 0:21:24.800
<v Speaker 3>that sense of control because they realize they're not getting

0:21:24.840 --> 0:21:25.680
<v Speaker 3>it with what they're saying.

0:21:26.080 --> 0:21:28.439
<v Speaker 4>My main takeaway from your whole book and a lot

0:21:28.480 --> 0:21:30.159
<v Speaker 4>of the content that you create, is that you have

0:21:30.280 --> 0:21:34.359
<v Speaker 4>quite a really interesting way to shift the power in

0:21:34.920 --> 0:21:38.200
<v Speaker 4>whether it be conflict or any type of conversation. And

0:21:38.680 --> 0:21:41.680
<v Speaker 4>I was really curious about your response to if you're

0:21:41.720 --> 0:21:45.000
<v Speaker 4>in a dynamic where someone has said something offensive to

0:21:45.040 --> 0:21:47.879
<v Speaker 4>you or even deliberately hurtful, whether it be like a

0:21:47.880 --> 0:21:50.240
<v Speaker 4>family member at Christmas time, or whether it be someone

0:21:50.240 --> 0:21:52.600
<v Speaker 4>in your workplace that you know, you're in the lunch

0:21:52.680 --> 0:21:55.040
<v Speaker 4>room and there's a couple of people around and they'll.

0:21:54.760 --> 0:21:55.960
<v Speaker 1>Throw this jab at you.

0:21:56.800 --> 0:21:59.600
<v Speaker 4>How is it best to respond to them in that situation?

0:22:00.119 --> 0:22:03.520
<v Speaker 3>Begin with the phrase did you mean? Did you mean

0:22:03.520 --> 0:22:05.520
<v Speaker 3>for that to sound rude? Did you mean to hurt

0:22:05.520 --> 0:22:07.680
<v Speaker 3>my feelings? Did you mean for that to embarrass me?

0:22:08.840 --> 0:22:12.560
<v Speaker 3>A lot of different ways that did you mean? Is

0:22:12.680 --> 0:22:18.280
<v Speaker 3>extremely effective, And it's effective immediately because they're saying things

0:22:18.560 --> 0:22:21.520
<v Speaker 3>more often than not, they're saying things to put the

0:22:21.560 --> 0:22:24.080
<v Speaker 3>spotlight on you. How are you going to react? What

0:22:24.080 --> 0:22:26.600
<v Speaker 3>are you going to say? People that are emotionally flooded

0:22:26.720 --> 0:22:28.840
<v Speaker 3>will give them exactly what they want. They're going to

0:22:28.880 --> 0:22:32.000
<v Speaker 3>give that emotional response. It's going to give that other

0:22:32.040 --> 0:22:34.560
<v Speaker 3>person that hit a dopamine. Ah, I got that sense

0:22:34.600 --> 0:22:38.160
<v Speaker 3>of control out of you. They feel pleasure from giving

0:22:38.160 --> 0:22:40.600
<v Speaker 3>you pain because there are people that are already in pain.

0:22:40.920 --> 0:22:43.000
<v Speaker 3>So the best way to alleviate it is to see

0:22:43.080 --> 0:22:46.080
<v Speaker 3>pain and create pain in somebody else. And so when

0:22:46.680 --> 0:22:49.639
<v Speaker 3>you can ask the question, did you say that to

0:22:50.000 --> 0:22:52.080
<v Speaker 3>hurt me? Did you say that to disrespect me? Did

0:22:52.080 --> 0:22:54.800
<v Speaker 3>you say that to offend me. It is a very

0:22:54.840 --> 0:22:57.320
<v Speaker 3>quick way of putting the spotlight immediately back on them,

0:22:57.600 --> 0:23:00.480
<v Speaker 3>like it's some kind of weird jujitsu move because you're

0:23:00.480 --> 0:23:03.520
<v Speaker 3>not confronting it. You're not going blow for blow. You

0:23:03.560 --> 0:23:06.440
<v Speaker 3>were like being blackwater, right, You're you're moving it out

0:23:06.440 --> 0:23:07.960
<v Speaker 3>of the way without even how to do anything by

0:23:07.960 --> 0:23:10.679
<v Speaker 3>simply just asking did you mean for that to upset me?

0:23:11.680 --> 0:23:13.760
<v Speaker 3>And now they're the ones with the spotlight on it,

0:23:13.920 --> 0:23:16.639
<v Speaker 3>and now they're the ones I have to respond. And

0:23:16.680 --> 0:23:19.600
<v Speaker 3>the good thing about did you mean? Is sometimes the

0:23:19.640 --> 0:23:22.800
<v Speaker 3>other person actually didn't mean to be rude, like on

0:23:22.840 --> 0:23:26.120
<v Speaker 3>a text message, if somebody just texted K, which, by

0:23:26.119 --> 0:23:29.080
<v Speaker 3>the way, I think if you text that in any relationship,

0:23:29.480 --> 0:23:31.879
<v Speaker 3>you might as well just dig your grave because something

0:23:31.960 --> 0:23:36.240
<v Speaker 3>is terribly long. Just you bought as well pick out

0:23:36.240 --> 0:23:39.720
<v Speaker 3>your gravestum if I respond with K. But the point

0:23:39.720 --> 0:23:42.800
<v Speaker 3>of it is sometimes if you just take things personally

0:23:42.800 --> 0:23:44.359
<v Speaker 3>of how they looked in that moment or sent you

0:23:44.400 --> 0:23:47.800
<v Speaker 3>that message, and you just decided they sounded rude, Like

0:23:47.840 --> 0:23:50.000
<v Speaker 3>a real quick way to fix that is to text

0:23:50.160 --> 0:23:52.000
<v Speaker 3>did you mean for that to be? Short? No? No, no, no,

0:23:52.080 --> 0:23:54.120
<v Speaker 3>I didn't and they might respond no, no, no, no at all.

0:23:54.160 --> 0:23:56.080
<v Speaker 3>I'm just you know, I'm busy, I'm picking up the

0:23:56.119 --> 0:23:59.119
<v Speaker 3>kids at the carpool, blah blah blah. But now you

0:23:59.160 --> 0:24:02.959
<v Speaker 3>relieved yourself of taking that on and feeling, oh my gosh,

0:24:03.080 --> 0:24:05.640
<v Speaker 3>so and so hates me, they don't like me. Right now?

0:24:05.880 --> 0:24:08.359
<v Speaker 3>That did you means a great way of clicking that in.

0:24:08.960 --> 0:24:10.639
<v Speaker 2>I like what you just mentioned, and it makes me

0:24:10.880 --> 0:24:15.560
<v Speaker 2>think of like this idea that sometimes we interpret the

0:24:15.600 --> 0:24:17.800
<v Speaker 2>way that someone said something, or the thing that someone

0:24:17.880 --> 0:24:20.600
<v Speaker 2>said like we interpret it in the way that we

0:24:20.640 --> 0:24:23.160
<v Speaker 2>do for whatever's going on in our life, and we're

0:24:23.160 --> 0:24:26.600
<v Speaker 2>not always right. Like the interpretation of something doesn't mean

0:24:26.640 --> 0:24:30.000
<v Speaker 2>that it's fact. How do you navigate those situations where

0:24:30.520 --> 0:24:34.639
<v Speaker 2>maybe it has been a misunderstanding or maybe the tone

0:24:34.680 --> 0:24:36.960
<v Speaker 2>hasn't matched the tone that the person meant to deliver

0:24:37.040 --> 0:24:39.040
<v Speaker 2>it in, But we've taken that as like a real

0:24:39.119 --> 0:24:40.520
<v Speaker 2>personal attack on ourselves.

0:24:40.760 --> 0:24:43.000
<v Speaker 3>Yeah, I would say most of the time we don't

0:24:43.040 --> 0:24:45.800
<v Speaker 3>get it right, and rarely is a message that has

0:24:45.880 --> 0:24:49.840
<v Speaker 3>sent the message received. And the problem is when you

0:24:49.880 --> 0:24:53.399
<v Speaker 3>say something that I have chosen to take personally. You

0:24:53.480 --> 0:24:56.760
<v Speaker 3>say something maybe in a text message, and I go, oh, okay,

0:24:56.760 --> 0:25:01.120
<v Speaker 3>well that's that's rude. Okay, I think consider it rude.

0:25:01.280 --> 0:25:03.560
<v Speaker 3>And then I'm now going to respond something to you

0:25:03.640 --> 0:25:07.840
<v Speaker 3>that's a little bit more rough. Now, yeah, rude. Back.

0:25:08.119 --> 0:25:09.879
<v Speaker 3>Now I'm going to say something because I'm now being

0:25:09.960 --> 0:25:13.040
<v Speaker 3>defensive and like, oh okay, fine, and then now you

0:25:13.080 --> 0:25:16.160
<v Speaker 3>are going to respond right to that. And now it's

0:25:16.280 --> 0:25:19.520
<v Speaker 3>like if self fulfilling prophecy is what I call it,

0:25:19.640 --> 0:25:22.439
<v Speaker 3>I'm now confirming myself that yes I am under attack

0:25:22.760 --> 0:25:25.120
<v Speaker 3>from them. That is simply because of what I chose

0:25:25.200 --> 0:25:27.720
<v Speaker 3>to the filter that I gave it under. And what

0:25:27.760 --> 0:25:30.080
<v Speaker 3>I like to say is it is how often you

0:25:30.119 --> 0:25:32.880
<v Speaker 3>take something personally is a direct reflection of how much

0:25:32.920 --> 0:25:36.639
<v Speaker 3>grace you give other people. If you're always carrying the

0:25:36.680 --> 0:25:40.359
<v Speaker 3>weight of somebody's reaction or how you always see the

0:25:40.400 --> 0:25:42.720
<v Speaker 3>negative and what they're doing, you're not going to have

0:25:42.760 --> 0:25:45.479
<v Speaker 3>a happy life. I mean, you put it in basic

0:25:45.560 --> 0:25:48.439
<v Speaker 3>terms of like travel, Like when you're riding down the

0:25:48.480 --> 0:25:52.720
<v Speaker 3>road and driving, you either have somebody that is behind

0:25:52.760 --> 0:25:55.399
<v Speaker 3>you on your bumper, maybe because you're not going fast

0:25:55.480 --> 0:25:58.040
<v Speaker 3>enough and you can't stand them, like how dare they?

0:25:58.280 --> 0:26:00.760
<v Speaker 3>And you always blame the other person, But if somebody's

0:26:00.760 --> 0:26:02.120
<v Speaker 3>in front of you, and all of a sudden they're

0:26:02.160 --> 0:26:04.680
<v Speaker 3>not going fast enough, and now you become that person,

0:26:04.720 --> 0:26:07.320
<v Speaker 3>but you don't take it personally on you. They should

0:26:07.320 --> 0:26:09.520
<v Speaker 3>be out of your way. Or we do it like pedestrians.

0:26:10.240 --> 0:26:12.520
<v Speaker 3>If you're pedestrian walking, it's like all these cars can wait,

0:26:12.640 --> 0:26:15.919
<v Speaker 3>I'm a pedestrian. Or but you're driving and all these

0:26:15.960 --> 0:26:17.920
<v Speaker 3>pedestrians are front of you, You're like, can they walk

0:26:17.960 --> 0:26:21.840
<v Speaker 3>any slower? Like we always find a way to consider

0:26:21.880 --> 0:26:24.440
<v Speaker 3>it our you know, put it about ourselves, and that's

0:26:24.520 --> 0:26:28.119
<v Speaker 3>just the life that we have. And so anytime that

0:26:28.160 --> 0:26:30.960
<v Speaker 3>you can find ways to just stop stop picking up

0:26:30.960 --> 0:26:33.440
<v Speaker 3>the stones, just stop picking them up, it's going to

0:26:33.480 --> 0:26:34.000
<v Speaker 3>weigh you down.

0:26:34.400 --> 0:26:36.000
<v Speaker 2>Do you think that a lot of this and the

0:26:36.040 --> 0:26:38.960
<v Speaker 2>way that we communicate is particularly gendered. And I asked

0:26:39.000 --> 0:26:43.560
<v Speaker 2>that because even some of the tips that you have suggested,

0:26:44.040 --> 0:26:48.760
<v Speaker 2>like speaking slower, being deliberate with your words, these can

0:26:48.800 --> 0:26:52.159
<v Speaker 2>often be qualities that are attributed to male speakers, Like

0:26:52.240 --> 0:26:56.080
<v Speaker 2>women often speak faster. We often have been conditioned to

0:26:56.200 --> 0:26:59.800
<v Speaker 2>use more filler words or niceties, especially when it comes

0:26:59.840 --> 0:27:02.480
<v Speaker 2>to emails. There's been a bit of conversation around this

0:27:02.640 --> 0:27:06.360
<v Speaker 2>within like Australian media recently, but like women having fluffy

0:27:06.400 --> 0:27:09.040
<v Speaker 2>a emails because we have to be otherwise we're seen

0:27:09.080 --> 0:27:11.359
<v Speaker 2>as not being as likable or nice.

0:27:12.200 --> 0:27:14.159
<v Speaker 1>Do you think that it is a gendered.

0:27:13.800 --> 0:27:16.520
<v Speaker 2>Thing or is it something that can be implemented across both.

0:27:17.280 --> 0:27:20.719
<v Speaker 3>There is certainly I would say an expectation or at

0:27:20.800 --> 0:27:25.919
<v Speaker 3>least a pattern on the female side of very fast engagement.

0:27:26.160 --> 0:27:29.680
<v Speaker 3>They're very sociable. They're more emotionally driven, meaning they like

0:27:29.760 --> 0:27:31.879
<v Speaker 3>to know the feelings of things and the emotion of it,

0:27:31.920 --> 0:27:34.639
<v Speaker 3>and so you like for everybody to feel nice. Guys

0:27:34.640 --> 0:27:36.680
<v Speaker 3>tend to be a lot like we say, at least

0:27:36.680 --> 0:27:39.320
<v Speaker 3>this is the stereotype of being more direct. You can

0:27:39.320 --> 0:27:41.240
<v Speaker 3>be direct and not look like you're trying to be

0:27:41.400 --> 0:27:45.760
<v Speaker 3>a jerk. Not fair on women's side, Yeah, there's a

0:27:45.800 --> 0:27:49.040
<v Speaker 3>lot of the stereotypes and stigmas, and the question to

0:27:49.160 --> 0:27:53.120
<v Speaker 3>ask is what will you continue to do? I believe

0:27:53.200 --> 0:27:55.840
<v Speaker 3>that there are certain stigmas and stereotypes that have been

0:27:55.960 --> 0:27:59.440
<v Speaker 3>ingrained in us long before any of my content ever

0:27:59.480 --> 0:28:01.760
<v Speaker 3>came around. And there are women that I know that

0:28:01.840 --> 0:28:04.959
<v Speaker 3>are powerful in the way they communicate, and when they

0:28:05.000 --> 0:28:07.639
<v Speaker 3>come into the room, they are confident and everybody is

0:28:07.800 --> 0:28:11.560
<v Speaker 3>at attention, and they use their words to build others up,

0:28:11.600 --> 0:28:13.639
<v Speaker 3>and I've seen it to where they can call people

0:28:13.640 --> 0:28:16.359
<v Speaker 3>out when there are problems. That women are much more

0:28:16.440 --> 0:28:20.000
<v Speaker 3>emotionally intelligent than men, in my opinion, because they just

0:28:20.160 --> 0:28:23.920
<v Speaker 3>can sense the emotion. Because they know that nuance, they're

0:28:23.920 --> 0:28:26.680
<v Speaker 3>able to navigate a lot more difficult situations, I think

0:28:26.720 --> 0:28:29.560
<v Speaker 3>for the vast majority of especially workplace times.

0:28:29.920 --> 0:28:32.840
<v Speaker 4>Justin I had a really funny thing that happened specifically

0:28:32.880 --> 0:28:35.119
<v Speaker 4>with setting up this chat, and I was sending an

0:28:35.160 --> 0:28:40.840
<v Speaker 4>email to your PR person okay, and I had typed

0:28:41.640 --> 0:28:45.600
<v Speaker 4>I'm so sorry for my delay in responding. I backspaced

0:28:45.640 --> 0:28:48.000
<v Speaker 4>it and I said, I just went to type this

0:28:48.080 --> 0:28:50.520
<v Speaker 4>to you. But that would imply that I didn't actually

0:28:50.560 --> 0:28:53.000
<v Speaker 4>read Jefferson's book and I didn't learn anything about being

0:28:53.000 --> 0:28:54.360
<v Speaker 4>more assertive with my language.

0:28:55.440 --> 0:28:57.440
<v Speaker 1>And I've realized that whether.

0:28:57.200 --> 0:28:59.400
<v Speaker 4>It's a female thing, I think it does definitely tend

0:28:59.440 --> 0:29:01.120
<v Speaker 4>to be a little bit more in like a female

0:29:01.480 --> 0:29:05.160
<v Speaker 4>language type, or especially for me in emailing, when I'll

0:29:05.160 --> 0:29:08.560
<v Speaker 4>say things that are unnecessary, like I'm just reaching out

0:29:08.600 --> 0:29:11.120
<v Speaker 4>for or I was just wondering.

0:29:11.880 --> 0:29:13.920
<v Speaker 2>Yeah, it's like the high lovely hope you're well, hope

0:29:13.960 --> 0:29:16.280
<v Speaker 2>you had a next weekend, and like, yeah, no one cares.

0:29:16.080 --> 0:29:18.719
<v Speaker 4>All of the fluff and all of the exclamation points.

0:29:18.920 --> 0:29:20.600
<v Speaker 4>Sometimes I'll go back through my emails and be like,

0:29:20.600 --> 0:29:22.760
<v Speaker 4>I need to remove half of these exclamation points because

0:29:22.760 --> 0:29:25.640
<v Speaker 4>I'm looking crazy a out of exlamation points in this

0:29:26.280 --> 0:29:30.160
<v Speaker 4>How do you suggest people become more assertive with their

0:29:30.240 --> 0:29:33.920
<v Speaker 4>language without it feeling insincere or without it feeling as

0:29:33.920 --> 0:29:36.960
<v Speaker 4>though we are trying to ballbuster our way through, whether

0:29:37.000 --> 0:29:38.680
<v Speaker 4>it be an email or an actual conversation.

0:29:39.280 --> 0:29:41.520
<v Speaker 3>Yeah, first of all, thanks for reading my book. That

0:29:41.560 --> 0:29:42.400
<v Speaker 3>does mean a lot to me.

0:29:43.160 --> 0:29:44.400
<v Speaker 1>Well I did take a lesson.

0:29:45.000 --> 0:29:47.760
<v Speaker 3>Yeah, thank you. I appreciate it, you know. And that's

0:29:48.000 --> 0:29:51.600
<v Speaker 3>I think the what brings us home of between genders

0:29:51.680 --> 0:29:54.760
<v Speaker 3>is that when you come to the way you say

0:29:54.800 --> 0:29:58.000
<v Speaker 3>things assertively, like everybody has a different assertive voice, and

0:29:58.000 --> 0:29:59.800
<v Speaker 3>if you want to sound more confident, you have to

0:29:59.880 --> 0:30:03.120
<v Speaker 3>use use an assertive voice. Confidence is what you feel

0:30:03.160 --> 0:30:06.760
<v Speaker 3>after saying something assertive. You don't have to build confidence

0:30:06.800 --> 0:30:10.200
<v Speaker 3>to say something. Confidence is the outcome. And if you

0:30:10.200 --> 0:30:12.800
<v Speaker 3>want to have a better email or better written communication,

0:30:12.960 --> 0:30:16.760
<v Speaker 3>you have to find ways to remove all the ice

0:30:16.840 --> 0:30:20.040
<v Speaker 3>cubes because you're watering down your drink. Otherwise when you

0:30:20.080 --> 0:30:22.680
<v Speaker 3>fill it with the hey, so I have an idea,

0:30:22.720 --> 0:30:24.360
<v Speaker 3>and you can totally let me know if I'm wrong

0:30:24.400 --> 0:30:25.840
<v Speaker 3>about this or not. But like so I was thinking

0:30:25.840 --> 0:30:29.200
<v Speaker 3>about and right there, you just added a lot of

0:30:29.240 --> 0:30:32.040
<v Speaker 3>fluff and it makes it very hard for people to listen,

0:30:32.240 --> 0:30:35.240
<v Speaker 3>have very hard people to read because they're having to

0:30:35.280 --> 0:30:39.080
<v Speaker 3>filter out what is necessary what is not necessary. And

0:30:39.120 --> 0:30:41.160
<v Speaker 3>so if you want to sound assertive, you have to

0:30:41.200 --> 0:30:45.880
<v Speaker 3>serve your words neat. That means eliminating the unnecessary apologies

0:30:46.840 --> 0:30:48.600
<v Speaker 3>like the hey, I'm so sorry, I'm just not getting

0:30:48.640 --> 0:30:50.640
<v Speaker 3>back to this. So sorry, I'm just not seeing this

0:30:50.840 --> 0:30:53.160
<v Speaker 3>like the fact that you fixed it, that's awesome. All

0:30:53.240 --> 0:30:54.760
<v Speaker 3>you need to do is just replace it with words

0:30:54.760 --> 0:30:57.920
<v Speaker 3>of gratitude, thank you forgiving me the time to respond. Perfect.

0:30:58.960 --> 0:31:02.520
<v Speaker 3>Maybe you're a few minutes late to a coffee date. Hey, thanks,

0:31:02.600 --> 0:31:05.440
<v Speaker 3>thanks for your patience. Simple as that, rather Oh I

0:31:05.440 --> 0:31:07.320
<v Speaker 3>am so sorry. Oh my gosh, I'm so sorry. I'm

0:31:07.600 --> 0:31:10.640
<v Speaker 3>so late. I can't believe this. Like, your self worth

0:31:10.760 --> 0:31:13.280
<v Speaker 3>is not tied to how little of an inconvenience you

0:31:13.320 --> 0:31:18.400
<v Speaker 3>can make yourself. Another tip is to eliminate just hey,

0:31:18.720 --> 0:31:21.360
<v Speaker 3>just wanted to touch base makes you sound hesitant when

0:31:21.360 --> 0:31:23.120
<v Speaker 3>you just eliminated. You don't need it.

0:31:24.160 --> 0:31:26.000
<v Speaker 2>People do it on social media. Hey guys, I'm just

0:31:26.040 --> 0:31:27.920
<v Speaker 2>popping on to Hey, I just wanted to tell you.

0:31:28.000 --> 0:31:29.680
<v Speaker 2>And it's like you're allowed to talk on your own

0:31:29.720 --> 0:31:32.120
<v Speaker 2>social media. You're allowed to tell a story on your stories.

0:31:32.160 --> 0:31:32.440
<v Speaker 1>Guys.

0:31:32.600 --> 0:31:36.600
<v Speaker 3>Yes, Now, I will say in like casual conversation, there's

0:31:36.600 --> 0:31:39.680
<v Speaker 3>nothing wrong with the word just because we're just like that.

0:31:39.840 --> 0:31:42.200
<v Speaker 3>We all know what we're doing well, we all know

0:31:42.240 --> 0:31:44.520
<v Speaker 3>we're in the conversation and this is casual and we

0:31:44.520 --> 0:31:48.040
<v Speaker 3>can let our guard down and talk. In more professional

0:31:48.080 --> 0:31:51.120
<v Speaker 3>settings you have to be on or maybe you're managing people.

0:31:51.520 --> 0:31:55.120
<v Speaker 3>You don't want to use just nearly as much because

0:31:55.200 --> 0:32:00.000
<v Speaker 3>it suggests that you're not leaning in to your environment

0:32:00.280 --> 0:32:04.400
<v Speaker 3>or leaning into the situation instead of the hey, I

0:32:04.440 --> 0:32:06.840
<v Speaker 3>just want to check in. I wanted to check on you.

0:32:07.440 --> 0:32:10.520
<v Speaker 3>That is much more assertive in the way you come

0:32:10.560 --> 0:32:14.520
<v Speaker 3>into it. Another third would be get rid of undercutting

0:32:14.640 --> 0:32:18.840
<v Speaker 3>your words. So we have this habit, at least here

0:32:19.040 --> 0:32:21.360
<v Speaker 3>in America as fur as I have. No. I don't

0:32:21.400 --> 0:32:24.120
<v Speaker 3>know what y'all do over there, but the we will say,

0:32:24.120 --> 0:32:26.680
<v Speaker 3>I hate to bother you like you come in say hey,

0:32:26.680 --> 0:32:29.760
<v Speaker 3>I hate to bother you, but I was thinking and

0:32:30.360 --> 0:32:34.360
<v Speaker 3>right then and there, you're already undercutting what you're about

0:32:34.400 --> 0:32:36.800
<v Speaker 3>to say next. Or they might begin with hey, this

0:32:36.960 --> 0:32:39.520
<v Speaker 3>is so, this is probably a dumb question. But and

0:32:39.560 --> 0:32:42.640
<v Speaker 3>then they go right into it. You're just telling them

0:32:42.840 --> 0:32:44.880
<v Speaker 3>that what you're about to say is going to bother them,

0:32:44.960 --> 0:32:47.200
<v Speaker 3>or what you're going to say is going to be dumb.

0:32:47.440 --> 0:32:49.600
<v Speaker 3>You don't need that, because really why you're doing that

0:32:49.720 --> 0:32:52.600
<v Speaker 3>is because you don't feel like you can lean into

0:32:52.640 --> 0:32:55.520
<v Speaker 3>the situation. You're wanting to feel more hesitant, and all

0:32:55.520 --> 0:32:57.960
<v Speaker 3>you're doing is kind of creating this extra conversation between

0:32:57.960 --> 0:33:00.600
<v Speaker 3>the two of you about your self esteem. Like if

0:33:00.600 --> 0:33:02.240
<v Speaker 3>somebody says, hey, I don't want to bother you, but

0:33:02.480 --> 0:33:03.840
<v Speaker 3>they go, oh, you're not going to bother me. Oh

0:33:03.880 --> 0:33:06.120
<v Speaker 3>I'm not bothering you. Oh okay, and then they go

0:33:06.200 --> 0:33:09.080
<v Speaker 3>into the conversation like you don't you don't need that.

0:33:09.600 --> 0:33:12.080
<v Speaker 3>Instead eliminate it. It's hey, I want to talk with

0:33:12.200 --> 0:33:15.640
<v Speaker 3>you about something simple, as simple as that. You're leaning

0:33:15.680 --> 0:33:16.640
<v Speaker 3>into the conversation.

0:33:18.200 --> 0:33:20.440
<v Speaker 2>What is the damage that we do or the disservice

0:33:20.480 --> 0:33:23.240
<v Speaker 2>that we do to ourselves? And we ask someone who overapologizes.

0:33:23.440 --> 0:33:26.440
<v Speaker 2>I think overapologizing, especially when we speak about like this

0:33:26.560 --> 0:33:31.440
<v Speaker 2>gendered split in communication, Women often apologize a lot. It

0:33:31.480 --> 0:33:34.440
<v Speaker 2>seems to be a characteristic that we're guilty of, you know, like, oh,

0:33:34.440 --> 0:33:38.040
<v Speaker 2>I'm so sorry. But and maybe it's you're saying sorry

0:33:38.040 --> 0:33:40.560
<v Speaker 2>as a filler word when you're not actually sorry. What

0:33:40.600 --> 0:33:42.520
<v Speaker 2>does using the overuse of sorry do?

0:33:43.400 --> 0:33:46.920
<v Speaker 3>It makes you feel small? It's sending the signal off

0:33:46.960 --> 0:33:50.200
<v Speaker 3>I don't belong to be in this space. You think

0:33:50.240 --> 0:33:52.560
<v Speaker 3>of somebody who doesn't say I'm sorry. I think of

0:33:52.600 --> 0:33:56.040
<v Speaker 3>the opposite. You step int somebody in front of their line,

0:33:56.480 --> 0:33:58.680
<v Speaker 3>you know, as a mistake, but they didn't say sorry.

0:33:59.640 --> 0:34:01.720
<v Speaker 3>Or somebody who you go in and go get your

0:34:01.800 --> 0:34:04.680
<v Speaker 3>luggage at the airport and you accidentally cutt in front

0:34:04.680 --> 0:34:06.440
<v Speaker 3>of somebody. You don't even touch them, They just kind

0:34:06.440 --> 0:34:10.239
<v Speaker 3>of scoot back and oh, so sorry. There's this tendency

0:34:10.280 --> 0:34:14.400
<v Speaker 3>to feel like we need to be less than what

0:34:14.520 --> 0:34:16.920
<v Speaker 3>the world is wanting from us, That I have to

0:34:16.960 --> 0:34:20.160
<v Speaker 3>be less and smaller and back and further, and that's

0:34:20.200 --> 0:34:25.160
<v Speaker 3>just not true. Using sorry over and over the unnecessary ones.

0:34:25.200 --> 0:34:28.399
<v Speaker 3>If you've caused a real mistake and you need to apologize,

0:34:28.440 --> 0:34:31.680
<v Speaker 3>that's different and own that error. But most of the

0:34:31.719 --> 0:34:34.560
<v Speaker 3>time we don't need it. We're just using it as

0:34:34.600 --> 0:34:38.560
<v Speaker 3>a filler word. And so when you you sorry, sorry sorry,

0:34:38.600 --> 0:34:40.680
<v Speaker 3>it may not seem like a big deal in that moment,

0:34:41.520 --> 0:34:46.080
<v Speaker 3>but it's corrosive. It will add rust to the relationships

0:34:46.080 --> 0:34:48.799
<v Speaker 3>and feeling like you have to always be less, you know.

0:34:48.840 --> 0:34:50.719
<v Speaker 4>I was just thinking about a conversation that Laura and

0:34:50.760 --> 0:34:53.800
<v Speaker 4>I had yesterday. We were talking about for anyone who's

0:34:53.840 --> 0:34:56.160
<v Speaker 4>listening from Life on Cut, we were talking about the

0:34:56.239 --> 0:34:58.960
<v Speaker 4>last episode of Cloud. And I've just realized that what

0:34:59.040 --> 0:35:02.719
<v Speaker 4>I said to you, I went into that discussion with

0:35:03.239 --> 0:35:05.880
<v Speaker 4>this could be a really terrible idea, and I'm totally

0:35:05.920 --> 0:35:08.520
<v Speaker 4>okay if you think it's awful, But this is what

0:35:08.600 --> 0:35:11.920
<v Speaker 4>I was thinking could be the last episode, and this

0:35:11.960 --> 0:35:13.440
<v Speaker 4>is the structure of it, and this is what I

0:35:13.480 --> 0:35:16.040
<v Speaker 4>was thinking about creating. What do you think I think

0:35:16.040 --> 0:35:19.239
<v Speaker 4>that I go into situations like that with that as

0:35:19.280 --> 0:35:22.160
<v Speaker 4>the first part of the conversation, not necessarily because I

0:35:22.239 --> 0:35:25.800
<v Speaker 4>think that my idea is actually terrible, but I feel

0:35:25.800 --> 0:35:30.360
<v Speaker 4>like it maybe softens my chance of being rejected and being.

0:35:30.080 --> 0:35:31.720
<v Speaker 1>Told that it's a terrible idea.

0:35:32.640 --> 0:35:35.560
<v Speaker 4>Is that the case like, are we actually bolstering ourselves

0:35:36.040 --> 0:35:38.680
<v Speaker 4>to be rejected or for our ideas to be cut

0:35:38.719 --> 0:35:42.440
<v Speaker 4>down and may be told that they're a terrible idea,

0:35:43.040 --> 0:35:45.800
<v Speaker 4>or are we giving the person more permission to reject

0:35:45.800 --> 0:35:46.480
<v Speaker 4>our ideas.

0:35:47.080 --> 0:35:50.640
<v Speaker 3>So it's the opposite of the first one. So it's

0:35:50.680 --> 0:35:54.960
<v Speaker 3>actually cutting your own value of what you're wanting. They're

0:35:55.000 --> 0:35:56.480
<v Speaker 3>going to take it how they're going to take it,

0:35:56.600 --> 0:36:01.040
<v Speaker 3>no matter what. Now, how you present it is very different.

0:36:01.120 --> 0:36:03.040
<v Speaker 3>In fact, I would much rather you say it from

0:36:03.040 --> 0:36:06.440
<v Speaker 3>a position of confidence in believing what you're saying. And

0:36:06.480 --> 0:36:08.800
<v Speaker 3>we have other strategies for if you want more of

0:36:08.840 --> 0:36:11.600
<v Speaker 3>their input and not feeling like it's either your way

0:36:11.600 --> 0:36:12.919
<v Speaker 3>of the highway kind of thing.

0:36:13.480 --> 0:36:15.000
<v Speaker 1>So it was also a great idea.

0:36:15.120 --> 0:36:17.279
<v Speaker 4>Just why I thank you get a lot of praise

0:36:17.320 --> 0:36:18.520
<v Speaker 4>for it, and I felt wonderful.

0:36:18.640 --> 0:36:20.399
<v Speaker 1>I was like, yes, go ahead, do that. That's right.

0:36:21.400 --> 0:36:24.359
<v Speaker 3>So for example, let's say somebody who goes, I could

0:36:24.360 --> 0:36:26.680
<v Speaker 3>be wrong about this. By the way, if they begin

0:36:26.719 --> 0:36:29.200
<v Speaker 3>with that, they never think they're wrong about this. I

0:36:29.239 --> 0:36:32.480
<v Speaker 3>always think they're probably pretty right on it. But what

0:36:32.520 --> 0:36:36.040
<v Speaker 3>we do is we will try to undercut so that

0:36:36.360 --> 0:36:39.880
<v Speaker 3>we don't sound too arrogant. Or that we know it all.

0:36:40.000 --> 0:36:42.399
<v Speaker 3>You might say, you know, you probably know this better

0:36:42.440 --> 0:36:45.319
<v Speaker 3>than me. That's just that's probably not true. We're just

0:36:45.440 --> 0:36:48.520
<v Speaker 3>wanting to not sound like we're really arrogant, and we

0:36:48.600 --> 0:36:50.600
<v Speaker 3>think a lot of ourselves have a whole lot of ego,

0:36:50.680 --> 0:36:54.000
<v Speaker 3>so we're trying to cut down on that. My advice is,

0:36:54.160 --> 0:36:56.200
<v Speaker 3>don't say that at all. You don't need to have

0:36:56.280 --> 0:37:00.200
<v Speaker 3>this lead up. You're wanting to sound less intrusive, but

0:37:00.280 --> 0:37:04.080
<v Speaker 3>really it's watering your message because now they're thinking about

0:37:04.120 --> 0:37:09.239
<v Speaker 3>you rather than what you're needing to say. So there's

0:37:09.280 --> 0:37:11.680
<v Speaker 3>nothing wrong with it. I'm not going to say that

0:37:11.920 --> 0:37:15.520
<v Speaker 3>it's just so terrible, never do it. No, it's only

0:37:15.560 --> 0:37:19.960
<v Speaker 3>that these are phrases that tend to cut down on

0:37:20.000 --> 0:37:22.560
<v Speaker 3>your own self esteem to where you're feeling like you're

0:37:22.600 --> 0:37:24.640
<v Speaker 3>showing up less and less of yourself and you feel

0:37:24.680 --> 0:37:27.759
<v Speaker 3>like you can't say what you need to say when

0:37:28.280 --> 0:37:30.800
<v Speaker 3>push comes to the shove, and you're not going to

0:37:30.840 --> 0:37:33.160
<v Speaker 3>be counted when people are trying to get opinions in

0:37:33.200 --> 0:37:36.000
<v Speaker 3>the room. But there's also a difference of how you

0:37:36.040 --> 0:37:39.760
<v Speaker 3>want to lead into a conversation versus like you telling

0:37:39.800 --> 0:37:43.440
<v Speaker 3>your point and getting that out at the outset versus

0:37:43.600 --> 0:37:46.839
<v Speaker 3>putting everybody on a six minute ride of you have

0:37:46.880 --> 0:37:48.560
<v Speaker 3>to kind of give all the contacts and lay it

0:37:48.600 --> 0:37:50.400
<v Speaker 3>all out and everybody's going where are they going? At

0:37:50.440 --> 0:37:54.080
<v Speaker 3>the very end, you finally give the takeaway. That's much

0:37:54.239 --> 0:37:56.440
<v Speaker 3>harder to convince people of this.

0:37:56.600 --> 0:37:58.799
<v Speaker 1>Something that we didn't kind of deep dive on.

0:37:58.880 --> 0:38:00.560
<v Speaker 2>And I would love to get your opinion on it,

0:38:00.600 --> 0:38:03.080
<v Speaker 2>because it's something that comes up in relationships a lot

0:38:03.160 --> 0:38:06.280
<v Speaker 2>and in communication, and especially when one person's feeling attacked.

0:38:06.320 --> 0:38:09.840
<v Speaker 2>And we literally were talking about this this morning, But defensiveness,

0:38:10.200 --> 0:38:13.839
<v Speaker 2>how do we manage the reaction of feeling defensive? Like

0:38:13.880 --> 0:38:17.160
<v Speaker 2>we need to protect ourselves or we need to defend

0:38:17.200 --> 0:38:20.040
<v Speaker 2>ourselves when it comes to conflict, And I guess how

0:38:20.040 --> 0:38:22.040
<v Speaker 2>do we? Like, what are the tools to better see

0:38:22.080 --> 0:38:25.000
<v Speaker 2>that in ourselves or to recognize it in someone else

0:38:25.000 --> 0:38:28.080
<v Speaker 2>who're communicating with and diffuse those sorts of situations.

0:38:28.440 --> 0:38:32.960
<v Speaker 3>Yeah, defensiveness is probably the number one deterrent of effective

0:38:33.000 --> 0:38:37.000
<v Speaker 3>communication because it closes me off from wanting to talk

0:38:37.040 --> 0:38:40.560
<v Speaker 3>with you and closes me off, closing me off from myself,

0:38:40.560 --> 0:38:42.920
<v Speaker 3>and closes me off from talking to you or wanting

0:38:42.920 --> 0:38:45.560
<v Speaker 3>to know anything about you, like picture it. When you

0:38:45.600 --> 0:38:49.960
<v Speaker 3>get defensive, it's like you lock the door to your

0:38:50.000 --> 0:38:52.239
<v Speaker 3>room and then get mad that they can't come in

0:38:52.880 --> 0:38:55.040
<v Speaker 3>and blame them for not coming in, because at that

0:38:55.040 --> 0:38:57.960
<v Speaker 3>point you're not you don't want them to understand you anymore.

0:38:58.000 --> 0:39:00.520
<v Speaker 3>You don't want to understand them. You're done with them,

0:39:00.920 --> 0:39:04.040
<v Speaker 3>And we put ourselves in a position of just really

0:39:04.120 --> 0:39:07.799
<v Speaker 3>hurting ourselves because well, I still expect you to understand me.

0:39:08.080 --> 0:39:10.000
<v Speaker 3>If you've ever heard somebody go, well, they know, they

0:39:10.000 --> 0:39:12.000
<v Speaker 3>should know, they should know. That's going to upset me,

0:39:12.200 --> 0:39:13.799
<v Speaker 3>Like I don't have to tell them they should know that,

0:39:14.160 --> 0:39:16.279
<v Speaker 3>But yet we won't give them that same courtesy. So

0:39:16.680 --> 0:39:19.680
<v Speaker 3>defensiveness has a way of just protecting the me in

0:39:19.719 --> 0:39:22.719
<v Speaker 3>the mind and going back to, like we said, just

0:39:22.760 --> 0:39:26.839
<v Speaker 3>caring about ourselves. If you want to start breaking defensiveness

0:39:26.840 --> 0:39:30.040
<v Speaker 3>in the other person, you find ways of acknowledging their

0:39:30.080 --> 0:39:34.080
<v Speaker 3>point without being confrontational. I'm not saying be soft. I'm

0:39:34.080 --> 0:39:36.640
<v Speaker 3>not saying you can't speak what you need to say.

0:39:36.880 --> 0:39:39.800
<v Speaker 3>But when you can say something like I can see,

0:39:39.880 --> 0:39:42.440
<v Speaker 3>like begin your phrase with, I can see I can

0:39:42.480 --> 0:39:44.560
<v Speaker 3>see how you feel that way, I can see why

0:39:44.600 --> 0:39:47.040
<v Speaker 3>you think that, I can see why that upset you.

0:39:47.120 --> 0:39:49.560
<v Speaker 3>We're all just wanting to feel like what we're seeing

0:39:49.560 --> 0:39:54.360
<v Speaker 3>from our particular point of view is real, can be justified,

0:39:54.440 --> 0:39:57.520
<v Speaker 3>is not imaginary, it's reasonable. And so when you can

0:39:57.560 --> 0:40:00.879
<v Speaker 3>say I can see it's me signaling, Hey, I've walked

0:40:00.920 --> 0:40:03.319
<v Speaker 3>over to where you are, I've looked. I can see

0:40:03.320 --> 0:40:05.200
<v Speaker 3>why that upset you. I can see why you feel

0:40:05.200 --> 0:40:09.239
<v Speaker 3>that way. Boom, all of a sudden, they're gonna not

0:40:09.239 --> 0:40:11.319
<v Speaker 3>feel nearly as defensive, like they have to continue to

0:40:11.360 --> 0:40:14.759
<v Speaker 3>prove that what they're thinking and feeling is the right thing,

0:40:15.080 --> 0:40:18.439
<v Speaker 3>Like they don't have to continue to fight for that

0:40:18.760 --> 0:40:21.319
<v Speaker 3>in the conversation. Or it can say something as simple

0:40:21.360 --> 0:40:23.319
<v Speaker 3>as you know, I agree. You don't have to agree

0:40:23.320 --> 0:40:25.800
<v Speaker 3>with what they said. It could just be I agree,

0:40:25.800 --> 0:40:28.120
<v Speaker 3>this is what we're talking about. I agree we should

0:40:28.120 --> 0:40:32.360
<v Speaker 3>talk about this. I agree that's an important point. Period.

0:40:32.640 --> 0:40:33.840
<v Speaker 1>I love this. You're like, I agree.

0:40:34.080 --> 0:40:36.120
<v Speaker 2>I don't really agree with you, but I'm just I'm

0:40:36.120 --> 0:40:37.400
<v Speaker 2>agreeing exactly.

0:40:37.440 --> 0:40:40.479
<v Speaker 4>Love, I agree that we should talk about Yes, that's brilliant, Yeah,

0:40:40.680 --> 0:40:42.719
<v Speaker 4>because it makes people put their swords down.

0:40:42.800 --> 0:40:45.160
<v Speaker 3>Yeah, exactly. So what happens is we think of the

0:40:45.239 --> 0:40:47.399
<v Speaker 3>micro we're thinking like I don't.

0:40:47.440 --> 0:40:47.680
<v Speaker 1>I'm not.

0:40:47.719 --> 0:40:49.279
<v Speaker 3>Of course, I'm not gonna agree with what they said.

0:40:49.520 --> 0:40:52.000
<v Speaker 3>That's not the point. That's not the point. The point

0:40:52.040 --> 0:40:54.440
<v Speaker 3>is if you just say, I agree, that's what we're

0:40:54.480 --> 0:40:57.840
<v Speaker 3>talking about. I agree we need to discuss this. Just

0:40:57.960 --> 0:40:59.920
<v Speaker 3>that alone is going to like you said, let them

0:41:00.040 --> 0:41:02.719
<v Speaker 3>with their sword down, or say something that's helpful to know.

0:41:03.160 --> 0:41:07.240
<v Speaker 3>That's helpful to know, or what I've learned from listening.

0:41:07.320 --> 0:41:09.000
<v Speaker 3>What I've learned is this is really important to you.

0:41:09.360 --> 0:41:12.799
<v Speaker 3>I haven't said anything about agreeing with their point. I'm

0:41:12.800 --> 0:41:16.760
<v Speaker 3>just saying what I've learned because it's acknowledging them. Defensiveness

0:41:17.360 --> 0:41:20.239
<v Speaker 3>is this feeling of let's put it in terms of

0:41:21.320 --> 0:41:23.759
<v Speaker 3>like I have a glass of water and you have

0:41:23.800 --> 0:41:27.799
<v Speaker 3>a glass of water. I can't pour new thoughts into

0:41:27.840 --> 0:41:29.719
<v Speaker 3>a cup that are already full. I have to let

0:41:29.760 --> 0:41:32.040
<v Speaker 3>you pour it all out and ask questions to get

0:41:32.040 --> 0:41:34.760
<v Speaker 3>you to share how you're feeling before you will ever

0:41:34.840 --> 0:41:39.000
<v Speaker 3>be receptive to my new thoughts. So when people just

0:41:39.239 --> 0:41:43.760
<v Speaker 3>go into an argument thinking that what they say already

0:41:43.800 --> 0:41:47.080
<v Speaker 3>deserves to be bought, already deserves to be taken in

0:41:47.280 --> 0:41:50.160
<v Speaker 3>and taken as the gospel truth, you're running into a

0:41:50.200 --> 0:41:53.600
<v Speaker 3>problem because that's mostly the ego. How dare you think

0:41:53.600 --> 0:41:56.920
<v Speaker 3>that anybody else's idea is good except for mine? That's

0:41:56.960 --> 0:42:01.280
<v Speaker 3>what happens, especially in the workplace settings. You have an idea,

0:42:01.480 --> 0:42:03.879
<v Speaker 3>somebody doesn't like it. They don't like it because it's

0:42:03.920 --> 0:42:07.680
<v Speaker 3>not their idea. It's this sense of ownership that we

0:42:07.800 --> 0:42:10.719
<v Speaker 3>take in conversations that if I say it, this is

0:42:10.760 --> 0:42:13.440
<v Speaker 3>the only thing that you can accept, period, that's going

0:42:13.480 --> 0:42:16.200
<v Speaker 3>to bring defensiveness every time. Instead, you need to ask

0:42:16.239 --> 0:42:18.880
<v Speaker 3>a lot of questions, find ways to get curious about

0:42:18.880 --> 0:42:21.680
<v Speaker 3>why and how they believe before they will begin to

0:42:21.680 --> 0:42:24.080
<v Speaker 3>be receptive to how you begin to think. It's all

0:42:24.080 --> 0:42:26.160
<v Speaker 3>about the perspective of where they're sitting.

0:42:26.480 --> 0:42:31.319
<v Speaker 4>Speaking of perspective, and you previously mentioned like an intentional apology,

0:42:31.400 --> 0:42:33.680
<v Speaker 4>where you've done something actually wrong and you need to

0:42:33.719 --> 0:42:37.120
<v Speaker 4>have a proper apology for that, but not saying sorry

0:42:37.120 --> 0:42:39.839
<v Speaker 4>for things that you're not actually sorry for. In your book,

0:42:39.840 --> 0:42:42.960
<v Speaker 4>you listed through different types of apologies, and I was

0:42:43.000 --> 0:42:44.640
<v Speaker 4>wondering if we could go through each of them and

0:42:44.640 --> 0:42:46.239
<v Speaker 4>you could explain what each of them were.

0:42:46.480 --> 0:42:48.920
<v Speaker 1>The first one was the no empathy apology.

0:42:49.200 --> 0:42:51.960
<v Speaker 3>Yeah, this is where somebody will typically say, like I'm

0:42:52.000 --> 0:42:55.840
<v Speaker 3>sorry you feel that way. That's the worst, It's the

0:42:55.880 --> 0:42:58.960
<v Speaker 3>absolutely worst. Oh yeah, well you know what, I'm sorry

0:42:58.960 --> 0:43:02.960
<v Speaker 3>you felt that way. Like you know, it's not an apology,

0:43:03.520 --> 0:43:06.399
<v Speaker 3>and so these are really bad apologies. I think that's

0:43:06.440 --> 0:43:09.319
<v Speaker 3>probably the number one culprit that no empathy apology. And

0:43:09.360 --> 0:43:12.279
<v Speaker 3>with this, what I encourage people to respond with is

0:43:12.840 --> 0:43:16.160
<v Speaker 3>you don't need to apologize for my feelings, apologize for

0:43:16.239 --> 0:43:19.520
<v Speaker 3>what you said, or apologize for what you did. Because

0:43:19.560 --> 0:43:21.640
<v Speaker 3>when they're say i'm sorry you feel that way, they're

0:43:21.640 --> 0:43:25.680
<v Speaker 3>in essence of apologizing for your feelings every time. That's

0:43:25.719 --> 0:43:28.560
<v Speaker 3>going to be a problem for you when you are

0:43:28.600 --> 0:43:31.840
<v Speaker 3>trying to have a real conversation, because all of a sudden,

0:43:31.840 --> 0:43:33.960
<v Speaker 3>they're going to try and make it about you and

0:43:33.960 --> 0:43:35.920
<v Speaker 3>you're going to start arguing, and that's where they want you.

0:43:36.000 --> 0:43:38.359
<v Speaker 3>They want you to go off the rabbit trail, try

0:43:38.360 --> 0:43:41.279
<v Speaker 3>to deflect. But when you can just say you don't

0:43:41.280 --> 0:43:43.759
<v Speaker 3>need to apologize for my feelings like I got those

0:43:43.800 --> 0:43:46.319
<v Speaker 3>these are my feelings. I need you to apologize for

0:43:46.360 --> 0:43:48.680
<v Speaker 3>what you said, that's going to be a whole lot

0:43:48.719 --> 0:43:51.359
<v Speaker 3>stronger every time. One of the worst ones that I

0:43:51.400 --> 0:43:53.280
<v Speaker 3>hate the most, and I believe this is the toxic

0:43:53.360 --> 0:43:56.520
<v Speaker 3>apology is when somebody says, well, I'm sorry that i'm

0:43:56.520 --> 0:43:58.759
<v Speaker 3>such a bad friend, I'm sorry that i'm such a

0:43:58.800 --> 0:44:02.960
<v Speaker 3>bad mother, I'm sorry that you're so perfect. We all

0:44:02.960 --> 0:44:04.640
<v Speaker 3>know that's not an apology. And what they're trying to

0:44:04.640 --> 0:44:06.920
<v Speaker 3>do is bait you in that moment. They're trying to

0:44:07.719 --> 0:44:11.120
<v Speaker 3>get it to where they are manipulating you to go

0:44:11.200 --> 0:44:13.719
<v Speaker 3>off into the rabbit trail for you to go, You're

0:44:13.760 --> 0:44:15.319
<v Speaker 3>not a bad mom. That's not what I said. You're

0:44:15.320 --> 0:44:17.680
<v Speaker 3>a really good mom, and like try to be play

0:44:17.719 --> 0:44:20.560
<v Speaker 3>the victim or I'm sorry that you're so perfect, and

0:44:20.560 --> 0:44:22.239
<v Speaker 3>all of a sudden you go, I'm not perfect. I mean,

0:44:22.280 --> 0:44:25.839
<v Speaker 3>I'm a mistakes. That's exactly what they're wanting. Instead, you

0:44:25.960 --> 0:44:29.799
<v Speaker 3>just need to set that aside and just repeat, I'm

0:44:29.840 --> 0:44:33.359
<v Speaker 3>willing to accept an apology, like you're not. What you're

0:44:33.680 --> 0:44:35.520
<v Speaker 3>saying to them is I see what you're trying to

0:44:35.520 --> 0:44:38.840
<v Speaker 3>take me. I'm willing to accept an apology. So you're

0:44:38.920 --> 0:44:42.920
<v Speaker 3>kind of saying, this is your chance right now to apologize.

0:44:43.160 --> 0:44:45.840
<v Speaker 3>There's another one that we talk about, and this is

0:44:45.880 --> 0:44:49.120
<v Speaker 3>where it's like, I'm sorry, but i'm just so overwhelmed.

0:44:49.320 --> 0:44:51.279
<v Speaker 3>I think that might be the no apology apology where

0:44:51.320 --> 0:44:54.320
<v Speaker 3>it's like, I'm sorry that I've just been so stressed. Okay,

0:44:54.400 --> 0:44:56.680
<v Speaker 3>I'm sorry, but I've just been so overwhelmed right now,

0:44:57.080 --> 0:44:59.080
<v Speaker 3>as if that's going to all of a sudden cure

0:44:59.480 --> 0:45:02.000
<v Speaker 3>all the bad things that they just told you. Well,

0:45:02.040 --> 0:45:04.200
<v Speaker 3>you can do is respond, I don't need you to

0:45:04.239 --> 0:45:07.120
<v Speaker 3>apologize for what your stress has done to you. I

0:45:07.120 --> 0:45:09.560
<v Speaker 3>need you to apologize for what it's done to me.

0:45:09.880 --> 0:45:13.719
<v Speaker 3>So whenever you can turn that those key phrases to

0:45:13.760 --> 0:45:16.960
<v Speaker 3>say no, in that essence, they're apologizing for their stress,

0:45:17.280 --> 0:45:20.560
<v Speaker 3>whatever it is they're apologizing for feeling overwhelmed. You don't

0:45:20.600 --> 0:45:22.960
<v Speaker 3>need to apologize or feeling overwhelmed. I need you to

0:45:23.000 --> 0:45:26.040
<v Speaker 3>apologize for what it's done to me. Those are easy

0:45:26.080 --> 0:45:28.359
<v Speaker 3>ways to be able to call them to the mat

0:45:28.480 --> 0:45:30.799
<v Speaker 3>in real time of saying, hey, you and I both

0:45:30.880 --> 0:45:34.120
<v Speaker 3>know that wasn't really an apology, and in case you

0:45:34.160 --> 0:45:36.680
<v Speaker 3>didn't know, that wasn't a real apology, I need to

0:45:36.719 --> 0:45:39.200
<v Speaker 3>apologize for what you did or you said, for your

0:45:39.239 --> 0:45:44.040
<v Speaker 3>own actions, not apologizing for something that's off to the side.

0:45:44.400 --> 0:45:45.160
<v Speaker 1>Where to flip this.

0:45:45.680 --> 0:45:47.400
<v Speaker 4>The main example that I can think of in my

0:45:47.440 --> 0:45:50.280
<v Speaker 4>own life is like when things at work, for example,

0:45:50.320 --> 0:45:53.879
<v Speaker 4>are particularly busy and I'm feeling quite like I don't

0:45:53.880 --> 0:45:55.480
<v Speaker 4>have time to call my mom back. You know, my

0:45:55.560 --> 0:45:57.279
<v Speaker 4>mom might have called me three days before and I

0:45:57.280 --> 0:45:59.480
<v Speaker 4>haven't called her back yet, and I will send her

0:45:59.480 --> 0:46:01.520
<v Speaker 4>a message and I'll say something along the lines of like, hey,

0:46:01.520 --> 0:46:02.799
<v Speaker 4>I'm sorry I haven't called you back.

0:46:03.080 --> 0:46:04.360
<v Speaker 1>Things have been really busy.

0:46:04.960 --> 0:46:08.080
<v Speaker 4>I recognize that that is the justification, you know, that's

0:46:08.120 --> 0:46:12.040
<v Speaker 4>the justification apology, being like this is why. But I

0:46:12.040 --> 0:46:14.000
<v Speaker 4>also do actually feel like I want to give her

0:46:14.000 --> 0:46:16.240
<v Speaker 4>a bit of context as to why I haven't called

0:46:16.239 --> 0:46:16.680
<v Speaker 4>her back.

0:46:16.920 --> 0:46:18.560
<v Speaker 1>Right, is it right to do that?

0:46:18.719 --> 0:46:20.719
<v Speaker 4>Or is it always like a bad thing to try

0:46:20.719 --> 0:46:23.560
<v Speaker 4>and give a justification for why you have done something

0:46:23.640 --> 0:46:25.279
<v Speaker 4>that might be even a little bit wrong.

0:46:25.440 --> 0:46:27.440
<v Speaker 3>There's nothing wrong with that. I mean, it's going to

0:46:27.520 --> 0:46:30.279
<v Speaker 3>be dependent on the relationship between you and your mom.

0:46:30.320 --> 0:46:33.080
<v Speaker 3>Maybe she wants to know. Moms are different, they want

0:46:33.120 --> 0:46:36.120
<v Speaker 3>to know everything. That's just part of it, because sometimes

0:46:36.200 --> 0:46:39.360
<v Speaker 3>that might not really be a justification. It's really you

0:46:39.520 --> 0:46:42.200
<v Speaker 3>just showing her into your life and giving her a

0:46:42.239 --> 0:46:44.160
<v Speaker 3>little bit of a glimpse and giving her some information

0:46:44.200 --> 0:46:47.440
<v Speaker 3>of what's happening where you go into the hard spots

0:46:47.719 --> 0:46:50.799
<v Speaker 3>or where it's, oh my gosh, I'm so sorry. I

0:46:50.840 --> 0:46:53.399
<v Speaker 3>have just been so stressed and like it's just been

0:46:53.640 --> 0:46:55.440
<v Speaker 3>I can't get past it. It's so overwhelmed and like

0:46:55.520 --> 0:46:59.080
<v Speaker 3>I'm just I literally cannot like that kind of stuff,

0:46:59.520 --> 0:47:03.040
<v Speaker 3>or it just against the crumble to where the more

0:47:03.120 --> 0:47:07.600
<v Speaker 3>I say, the less you actually believe. Then it starts

0:47:07.600 --> 0:47:10.319
<v Speaker 3>to sound like a really bad excuse. Have you ever

0:47:10.320 --> 0:47:14.399
<v Speaker 3>had somebody say no to an invitation and you felt

0:47:14.400 --> 0:47:16.080
<v Speaker 3>like they gave you a whole paragraph Oh my gosh,

0:47:16.080 --> 0:47:18.160
<v Speaker 3>I would love to but I am just so blah

0:47:18.160 --> 0:47:19.440
<v Speaker 3>blah blah blah blah blah, and you know I have

0:47:19.480 --> 0:47:21.360
<v Speaker 3>to go and do this, and so and so is

0:47:21.480 --> 0:47:23.920
<v Speaker 3>just you're going you could have just said no. It's

0:47:24.160 --> 0:47:27.040
<v Speaker 3>it's like the more words it takes to tell the truth,

0:47:27.560 --> 0:47:29.799
<v Speaker 3>the more it sounds like a lie. If you've ever

0:47:29.840 --> 0:47:32.200
<v Speaker 3>had somebody go, just tell me no next time, you

0:47:32.239 --> 0:47:35.279
<v Speaker 3>could have just said no. And so it is it's

0:47:35.360 --> 0:47:37.200
<v Speaker 3>a way that you want to make them feel better,

0:47:37.560 --> 0:47:39.800
<v Speaker 3>but it often has the reverse effect.

0:47:40.320 --> 0:47:42.480
<v Speaker 2>Yeah, And I think it's also because we like we're

0:47:42.520 --> 0:47:45.160
<v Speaker 2>so conscious about letting people down and saying no and

0:47:45.200 --> 0:47:47.600
<v Speaker 2>feeling as though no is not a good enough excuse

0:47:47.600 --> 0:47:49.600
<v Speaker 2>that you have to have the excuse to sit alongside it.

0:47:49.760 --> 0:47:51.680
<v Speaker 3>Yes, you're feeling their feelings for them.

0:47:51.920 --> 0:47:55.320
<v Speaker 2>Yeah, yeah, in that Like, I find that so interesting

0:47:55.400 --> 0:47:57.440
<v Speaker 2>cause I feel like with different relationships, you probably have

0:47:57.480 --> 0:48:00.239
<v Speaker 2>to approach it differently depending on the person and that

0:48:00.280 --> 0:48:00.840
<v Speaker 2>you're speaking to.

0:48:00.920 --> 0:48:01.040
<v Speaker 3>Too.

0:48:01.160 --> 0:48:04.080
<v Speaker 2>Sometimes I feel like with some people and no is enough,

0:48:04.120 --> 0:48:05.839
<v Speaker 2>and other people I feel like I have to over

0:48:06.040 --> 0:48:09.000
<v Speaker 2>justify the no, you know what I mean, because of

0:48:09.040 --> 0:48:11.240
<v Speaker 2>the level of disappointment that I think they're going to feel.

0:48:11.239 --> 0:48:14.560
<v Speaker 2>But you're exactly right, it's assuming their reaction, befo.

0:48:14.560 --> 0:48:16.719
<v Speaker 1>We're actually knowing it anyway, right.

0:48:16.760 --> 0:48:22.120
<v Speaker 3>You are naturally assuming that they are not emotionally resilient

0:48:22.280 --> 0:48:26.280
<v Speaker 3>enough to handle it, that your presence and your participation

0:48:27.480 --> 0:48:31.479
<v Speaker 3>is so vital to their well being that you have

0:48:31.640 --> 0:48:35.759
<v Speaker 3>to let them down so softly and give all the

0:48:35.840 --> 0:48:38.719
<v Speaker 3>excuses and all the justifications because you think that they're

0:48:38.719 --> 0:48:43.120
<v Speaker 3>just going to be crushed. And yeah, it is. That

0:48:43.280 --> 0:48:46.520
<v Speaker 3>is a very hard position to put yourself in, because

0:48:46.520 --> 0:48:49.760
<v Speaker 3>it's saying I am just so important to your world,

0:48:49.920 --> 0:48:51.480
<v Speaker 3>I'm going to crush you if I have to deliver

0:48:51.560 --> 0:48:55.320
<v Speaker 3>this information instead of just telling them in real time

0:48:56.320 --> 0:48:59.080
<v Speaker 3>that isn't going to disappoint you. I can't go. I

0:48:59.080 --> 0:49:01.520
<v Speaker 3>got bad news. Can't make it the way I like

0:49:01.560 --> 0:49:05.000
<v Speaker 3>to teach to say no to. Let's say you get

0:49:05.000 --> 0:49:07.360
<v Speaker 3>an invitation for something to go to dinner with some

0:49:07.440 --> 0:49:11.560
<v Speaker 3>friends where people go wrong, as where they begin with

0:49:11.920 --> 0:49:15.200
<v Speaker 3>the gratitude and they end with the no. They'll be,

0:49:15.280 --> 0:49:18.360
<v Speaker 3>oh my gosh, that sounds amazing that I can't. I

0:49:18.480 --> 0:49:22.920
<v Speaker 3>love to that I can't, right, and so they begin

0:49:23.000 --> 0:49:26.360
<v Speaker 3>with the gratitude. Then they say the word but but

0:49:26.760 --> 0:49:30.600
<v Speaker 3>has a way of eliminating everything before it, like I

0:49:30.680 --> 0:49:35.280
<v Speaker 3>love you, but you just drive me like that right there.

0:49:35.440 --> 0:49:37.960
<v Speaker 3>It destroys everything that can right before it. So if

0:49:37.960 --> 0:49:40.080
<v Speaker 3>you begin with the gratitude and then in with the know,

0:49:41.360 --> 0:49:45.200
<v Speaker 3>it's just like a womp. It ends it down. Instead,

0:49:45.320 --> 0:49:48.000
<v Speaker 3>this is real simple to do. Begin with the know,

0:49:49.200 --> 0:49:51.200
<v Speaker 3>all right, so they would be as simple as I

0:49:51.239 --> 0:49:55.120
<v Speaker 3>can't make it, and then leave with like the gratitude,

0:49:55.200 --> 0:49:57.920
<v Speaker 3>thank you so much for thinking of me, so grateful

0:49:58.000 --> 0:50:01.279
<v Speaker 3>that you invited me, and then add to sprinkle in

0:50:01.360 --> 0:50:04.360
<v Speaker 3>some kindness something like I bet it's going to be

0:50:04.360 --> 0:50:07.000
<v Speaker 3>awesome or Let's say they invited you to some new spot.

0:50:07.040 --> 0:50:09.200
<v Speaker 3>You could say, like, I've heard really good things about it.

0:50:09.280 --> 0:50:11.640
<v Speaker 3>Let me know how it goes. As long as you

0:50:11.719 --> 0:50:15.120
<v Speaker 3>are delivering that and having and in between the set

0:50:15.160 --> 0:50:18.440
<v Speaker 3>of the butt, start with the no, then the gratitude

0:50:18.600 --> 0:50:20.479
<v Speaker 3>and the kindness, it's gonna go a whole lot better.

0:50:20.840 --> 0:50:23.200
<v Speaker 4>I got to be more assertive, Jefferson, thank you so

0:50:23.280 --> 0:50:25.840
<v Speaker 4>much for joining us. Your new book, The Next Conversation,

0:50:26.480 --> 0:50:28.520
<v Speaker 4>and all of your social media will be linked in

0:50:28.520 --> 0:50:30.319
<v Speaker 4>our show notes for anyone who would like to grab

0:50:30.360 --> 0:50:33.720
<v Speaker 4>themselves a copy and you can try that and follow

0:50:33.800 --> 0:50:34.400
<v Speaker 4>him nice.

0:50:34.560 --> 0:50:36.719
<v Speaker 3>I love that. That's great. Thank you so much for

0:50:36.719 --> 0:50:38.880
<v Speaker 3>having me. It's been a big honor. And yeah, I

0:50:38.920 --> 0:50:51.400
<v Speaker 3>hope you have a wonderful, wonderful us every day