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Speaker 1: We're hearing of Telstra outa juice at Bachelor impacting all

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Speaker 1: in the Lichfield area with no three G, no ATM

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Speaker 1: so no f poss either. Crystal has been in contact

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Speaker 1: with Telstra to find out more or to try and

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Speaker 1: find out more. But joining us on the line right

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Speaker 1: now is Lichfield out Back Resort co owner Christian mclewee.

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Speaker 2: Good morning to you, Christian.

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Speaker 3: Good morning Katy.

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Speaker 1: Not bad mate, better than you by the sounds of it.

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Speaker 1: What's going on out there?

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Speaker 3: Just having Yeah, a lot of fun with Telstra again,

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Speaker 3: oh mate?

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Speaker 1: I mean last week we heard Optus was the issue.

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Speaker 1: Now it sounds like you've got your own issues with Telstra.

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Speaker 1: And it's not the first time. Is that?

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Speaker 3: No, this is not the first time. And I've been

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Speaker 3: in thult to them recently, supposedly Telstra and starlinkmentally teaming

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Speaker 3: up with each other. So I put myself out there's

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Speaker 3: a testing site, as I've had numerous issues with outages

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Speaker 3: over and over and over and over again, and I

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Speaker 3: kind of get that, oh, we don't know much about it.

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Speaker 3: We don't know much about it. And then yesterday when

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Speaker 3: I was ringing up to try to put in a

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Speaker 3: report of a fault of the area because I wasn't

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Speaker 3: in the area, I wasn't allowed to put in a fault.

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Speaker 1: Wow, So mate, what impact is it having on you

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Speaker 1: trying to run a business? You know, you've got the

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Speaker 1: Lichfield Outback resort out there.

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Speaker 2: I've no doubt that it is having an impact.

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Speaker 3: Well actually said, so, you know, we pretty much get

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Speaker 3: a king buses coming in every day in the mornings

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Speaker 3: about nine o'clocks and coffee and everything like that, and

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Speaker 3: they're all tourists, so none of them accamey in cash anymore.

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Speaker 3: We do advise when we can get ahold of the

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Speaker 3: tour buses that you know there is an internet outage,

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Speaker 3: please get people to carry cash. And the people turn

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Speaker 3: up and they've got foreign currency and so well, how

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Speaker 3: do you do a conversion rate on American or Singaporean

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Speaker 3: or wherever they're from, And it's impossible because our ATMs

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Speaker 3: are all down and they can't pay a way for anything.

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Speaker 3: I got the same issue when people are filling up

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Speaker 3: their fuel and you know, we've got to go out

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Speaker 3: there and say, look, unfortunate. Unless you got cash, we

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Speaker 3: can't tell you anything, which it doesn't work. Well, So,

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Speaker 3: and then the closest place is Adelaide River or Acacia.

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Speaker 3: Whether they've got internet issues at the same time as us,

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Speaker 3: I don't know, but it seems to be continuous outages

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Speaker 3: in the Bachelor area and we just seemed screaming on defears.

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Speaker 1: You know.

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Speaker 3: First it first started with ADSL. That was my issue

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Speaker 3: to begin with. So then we switched from ADSL. They

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Speaker 3: were telling me to go to the NBN satellite, which

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Speaker 3: we did not want to do so because we've heard

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Speaker 3: of so many issues with that. So then we got

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Speaker 3: rid of that, and then we switched all our internet

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Speaker 3: over to four G three G. And now yeah, in

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Speaker 3: that that's the issue. So I'm actually quite seriously looking

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Speaker 3: at just jumping ship and going to style Link and

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Speaker 3: just using satellite services so late where we are because

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Speaker 3: we're not getting it no.

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Speaker 1: And with this, so with this most recent outage over

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Speaker 1: the weekend or you know, for this morning, how long

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Speaker 1: is it?

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Speaker 2: How long has it been happening.

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Speaker 3: For so first out it was probably about four years

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Speaker 3: ago at crystals time. That last twelve days, My goodness,

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Speaker 3: no phones, no internet, nothing, no landline, no ADFL. Everyone

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Speaker 3: had to go out to Adelaide River or to go

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Speaker 3: on to get money. We were writing up paperwork for

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Speaker 3: people because you know. And then they decided after twelve

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Speaker 3: days to bring down their affordable device that actually links

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Speaker 3: up and can control everything. And I last and they

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Speaker 3: it went out there that I'll be fourteen days and

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Speaker 3: they said, well, you better get that thing out of

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Speaker 3: the shed, drag it down and stick it down here,

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Speaker 3: because it's not going to work.

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Speaker 4: Out like that.

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Speaker 3: Yeah, h wow's the machinery to fix it? Yeah, really

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Speaker 3: quite quickly. But yet they go, oh, we're waiting on

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Speaker 3: some parts to come from wherever they're coming from. Nine

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Speaker 3: times out of dianets overseas they've got to wait on

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Speaker 3: these parts come from because they don't hold the part

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Speaker 3: in Australia, which is ridiculous.

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Speaker 1: Well, Christian, we have put in a call to Telstra

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Speaker 1: to see if we can find out some more and

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Speaker 1: find out where things are at with this most recent outage.

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Speaker 2: When did the most recent outage begin?

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Speaker 3: Well, I've got phone calls all day yesterday and I

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Speaker 3: believe it started that's Monday, so I've believe it started Sat. Today.

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Speaker 3: At about three four o'clock in the afternoon, it was

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Speaker 3: dropping in and out, so it was very intermittent, and

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Speaker 3: then I've got staff ringing me on.

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Speaker 4: The land light.

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Speaker 3: So the landlines are working, yeah, but no mobile services.

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Speaker 1: Wow. All right, well, let us stay in contact with

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Speaker 1: Telstra and see if we can get some i mean

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Speaker 1: some kind of info for you. But like it sounds

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Speaker 1: as though this is something that's been going on for

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Speaker 1: you know, for years by the sound of us.

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Speaker 3: Yes, yeah, and you know they just fussed out every time.

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Speaker 3: I've just finished ance class with my kids down, I'm

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Speaker 3: just triving back into my house here, and it's on

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Speaker 3: on a computer to relay all the information for my

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Speaker 3: bookings coming in gets going out my housekeeping services because

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Speaker 3: we can't do it. And the problem is with technology

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Speaker 3: today all my most of my doors are a computer animator,

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Speaker 3: so I need my computer to be able to cut

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Speaker 3: the keys, be able to let the guests get into

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Speaker 3: the door unless I give them a master feed of

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Speaker 3: the whole building, which oh my, it's not really good

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Speaker 3: for any other guests you so unfortunately that we might

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Speaker 3: have to move people around in our building to rooms

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Speaker 3: which do have the keys. So some of my books

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Speaker 3: and executive kingroom and we're going to have to give

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Speaker 3: a refund on a certain amount of it to transfer

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Speaker 3: into a room that they can get into.

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Speaker 1: What a nightmare when you're like, what kind of impact

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Speaker 1: does this have for you in terms of trying to

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Speaker 1: run the business from a monetary perspective.

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Speaker 3: Wow, you can't really put money on it. It's just

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Speaker 3: that it's just ridiculous. You know, they want us to

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Speaker 3: all go paperless, no money, you know, cashless society. You

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Speaker 3: see where this is going cashless? We got no how

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Speaker 3: do we pay for everything?

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Speaker 2: Mate?

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Speaker 3: I want you to leave me or your credit card

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Speaker 3: details and your driver's license and your credit card later, yeah,

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Speaker 3: take a driver's license.

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Speaker 4: And then all the people do this, They go, yeah,

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Speaker 4: here it is. Do they walk out the door and

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Speaker 4: ring up, I lost my bank card? Cancel that order

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Speaker 4: a new driver's line.

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Speaker 2: Yeah, this is the yep.

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Speaker 1: There's so many, so many issues, you know, as a

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Speaker 1: result of that, Christian, Mate, I really appreciate you having

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Speaker 1: a chat with us this morning. We'll try and get

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Speaker 1: in contact with Telstra to see what we can find out.

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Speaker 1: And and yeah, you would think that there's going to

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Speaker 1: have to be some work to sort this out long term,

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Speaker 1: because it cannot be something that a whole community has

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Speaker 1: got to deal with ongoing.

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Speaker 4: Yeah, and then, and especially once they do get up

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Speaker 4: and running, they say it's limited services.

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Speaker 3: So then when everyone you know finishes, all the kids

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Speaker 3: come home from school at four o'clock, they all turn

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Speaker 3: on the internet and then all of a sudden it

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Speaker 3: crashes again.

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Speaker 1: Oh goodness me. Yeah, it's a it's a bit of

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Speaker 1: a nightmare, Christian. I am going to have to rush

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Speaker 1: off because we've got to we've got to head off

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Speaker 1: to the National news. Mate. I really appreciate you having

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Speaker 1: a chat with us this morning. Let us see what

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Speaker 1: we can find out from Telstra. Thank you so much

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Speaker 1: for your time this morning. Thanks mate,