WEBVTT - Quick Win: How to rebuild trust at work when its broken 

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<v Speaker 1>Trust doesn't snap back overnight.

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<v Speaker 2>It rebuilds in small moments, not in big declarations. When

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<v Speaker 2>Ali Solly first joined the team at Inventium, she and

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<v Speaker 2>I barely crossed paths. And for months, it was, you know, polite,

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<v Speaker 2>professional conversation. But then, slowly, through a series of small moments,

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<v Speaker 2>a tough conversation here, a vulnerable admission there, something shifted.

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<v Speaker 1>By the end of this quick win, you will.

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<v Speaker 2>See why rebuilding trust rarely happens in one big breakthrough,

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<v Speaker 2>but in the quiet consistency of how you show up

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<v Speaker 2>every day. And it all started with a few moments

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<v Speaker 2>that changed everything.

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<v Speaker 3>Welcome to How I Work, a show about habits, rituals,

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<v Speaker 3>and strategies for optimizing your day.

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<v Speaker 1>I'm your host, Dr. Amantha Imber.

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<v Speaker 2>Building trust, I know, was really important. And I think

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<v Speaker 2>it's fair to say there were probably a few moments

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<v Speaker 2>for you where trust was built between the two of us,

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<v Speaker 2>because as context, we didn't have a lot to do

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<v Speaker 2>with each other for probably your first, I don't know,

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<v Speaker 2>six to nine months at Inventium. And I know that

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<v Speaker 2>one key moment for you was in August last year,

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<v Speaker 2>where you were you're accredited in a particular wellbeing survey.

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<v Speaker 1>What's it called?

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<v Speaker 4>The GLWS.

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<v Speaker 2>The GLWS, which stands for the Global Leadership Wellbeing Survey.

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<v Speaker 2>And I think we were thinking of using it with

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<v Speaker 2>clients and that led to me just being a guinea

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<v Speaker 2>pig and you've done many debriefs in this survey.

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<v Speaker 1>Can you tell me what happened in.

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<v Speaker 2>On that day where we got together and we got

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<v Speaker 2>together in person for you to debrief me on my results.

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<v Speaker 1>Yeah, I remember.

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<v Speaker 4>So the survey in itself is very thorough and it

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<v Speaker 4>goes through all aspects of work and home life. So,

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<v Speaker 4>you know, it's an incredibly vulnerable position for you to

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<v Speaker 4>put yourself in. So I was quite aware of the

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<v Speaker 4>fact that we hadn't necessarily built up that trust as well.

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<v Speaker 4>And I remember at one point when we started diving

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<v Speaker 4>in and you said, I don't know how much to

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<v Speaker 4>give because how much I need to keep my sort

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<v Speaker 4>of position here and that professionalism and how much I

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<v Speaker 4>need to give over to the survey and these results

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<v Speaker 4>and being open and honest. And you said, I'm just

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<v Speaker 4>going to go for it because I'm only going to

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<v Speaker 4>get out what I put in. And at that moment,

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<v Speaker 4>I think it just opened up Vulnerability for you, vulnerability

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<v Speaker 4>for me as well to just be present with you

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<v Speaker 4>with that. And I think that moment was a real

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<v Speaker 4>starting point for that really strong trust that then continued

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<v Speaker 4>to go to where we are today. But yeah, that moment,

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<v Speaker 4>I think, had you been guarded through that and not

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<v Speaker 4>really shared openly and honestly, I would have known and

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<v Speaker 4>I would have been like, okay, this is just us now.

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<v Speaker 4>We're just going to skirt around the edges as we

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<v Speaker 4>all have been doing for six months. But I think

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<v Speaker 4>that really showed great faith in me and absolutely more

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<v Speaker 4>faith in you from my perspective as well.

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<v Speaker 2>I know that another pivotal point happened in the back

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<v Speaker 2>half of the year where you had a massive workload

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<v Speaker 2>because the people that had left and been retrenched, you

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<v Speaker 2>picked up quite a lot of work. And there was

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<v Speaker 2>a moment where another teammate threw a whole lot of

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<v Speaker 2>work on you, even though they probably could have made

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<v Speaker 2>the time to do it themselves. Tell me about what

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<v Speaker 2>happened there.

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<v Speaker 4>Yeah, this was a real low point. I'd actually forgotten

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<v Speaker 4>about it till recently because I put it in the

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<v Speaker 4>back of my mind. But yeah, you're right. I was

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<v Speaker 4>just swamped with work. It was the week leading up

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<v Speaker 4>to Christmas as well. So there's already high stakes in

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<v Speaker 4>getting things across the line. And- had been working collaboratively.

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<v Speaker 4>And so I had thought, we're going to get this

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<v Speaker 4>done together across the line. And having looked in, you know,

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<v Speaker 4>there was a message come through that I'm not going

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<v Speaker 4>to have time to look at that. And then when

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<v Speaker 4>I went in to see what was taking precedent, you know,

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<v Speaker 4>whether I can help out with that as well, we're

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<v Speaker 4>all just hands on deck at that moment to get

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<v Speaker 4>things through for clients before Christmas. And They'd chosen to

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<v Speaker 4>go on a client's end of year party extravaganza. And

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<v Speaker 4>I think it was two things. I was floored by, again,

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<v Speaker 4>that individualistic approach to work that is not the fundamentals

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<v Speaker 4>of how we work together at Inventium and especially now.

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<v Speaker 4>But it had become the way that we were working

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<v Speaker 4>with individual goals and individual priorities. But the, yeah, the

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<v Speaker 4>other thing was I was just, I had zero capacity

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<v Speaker 4>and I was just thinking, what am I going to do?

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<v Speaker 4>I literally cannot do this. I'm going to have to

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<v Speaker 4>work 24 hours a day. I think because of all

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<v Speaker 4>of the moments and it was those small consistent moments

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<v Speaker 4>over time, it wasn't one thing that led me to think,

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<v Speaker 4>I really trust Samantha. it was all of these check-in

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<v Speaker 4>moments and being vulnerable and honest with you. I decided

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<v Speaker 4>to pick up the phone. You were in Noosa at

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<v Speaker 4>the time. So it was sort of this moment of.

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<v Speaker 1>Going, I can't call her.

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<v Speaker 4>But I had reached the bottom and I just ugly

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<v Speaker 4>cried to you on the phone and thought, you know,

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<v Speaker 4>I never thought I would be doing this. And Yeah,

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<v Speaker 4>it had got to that point and I was like,

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<v Speaker 4>I just can't do this. And you jumped on and

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<v Speaker 4>helped me for that day to get over it, you know,

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<v Speaker 4>to get that work done. But that was, yeah, incredibly

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<v Speaker 4>low point and probably a real reflection of where we

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<v Speaker 4>had got to as pretty much the lowest point, I think,

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<v Speaker 4>as a team.

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<v Speaker 2>What struck me listening back to this moment was how

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<v Speaker 2>trust doesn't hinge on one big apology or grand gesture.

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<v Speaker 4>Yeah.

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<v Speaker 2>It is built or rebuilt through the small stuff. The check-ins,

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<v Speaker 2>the honesty, the willingness to be vulnerable when it feels

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<v Speaker 2>really uncomfortable.

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<v Speaker 1>So the next time you're trying.

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<v Speaker 2>To repair a strained relationship at work, don't wait for

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<v Speaker 2>the perfect moment. Just start showing up consistently and with care.

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<v Speaker 2>If you want to go deeper into how Ali and

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<v Speaker 2>I rebuilt the team's trust after that tough year, listen.

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<v Speaker 1>To the full episode linked to in the show notes.

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<v Speaker 2>You hit follow on your podcast app to be alerted

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<v Speaker 2>when new episodes drop.

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<v Speaker 3>How I Work was recorded on the traditional land of

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<v Speaker 3>the Wurundjeri people, part of the Kulin Nation.