1 00:00:00,080 --> 00:00:02,759 Speaker 1: Joining me on the line right now is Daniel Clegg, 2 00:00:02,960 --> 00:00:06,160 Speaker 1: who is the regional manager for Coals here in the 3 00:00:06,160 --> 00:00:10,320 Speaker 1: Northern Territory. Good morning to you, Daniel, Hello, how are 4 00:00:10,320 --> 00:00:13,080 Speaker 1: you very well? Thanks mate? How are you guys going 5 00:00:13,080 --> 00:00:15,960 Speaker 1: at Cole's at the moment with you know, with the 6 00:00:16,000 --> 00:00:20,040 Speaker 1: difficulty that we're seeing with those roads blocked and plenty 7 00:00:20,079 --> 00:00:21,759 Speaker 1: of those trucks unable to get in. 8 00:00:23,440 --> 00:00:26,320 Speaker 2: Well, it's certainly been a challenge, but I would say 9 00:00:27,680 --> 00:00:30,160 Speaker 2: it's never it's not boring, I'll give you that much. 10 00:00:31,720 --> 00:00:34,480 Speaker 2: There's been a lot going on and you know it's 11 00:00:34,479 --> 00:00:36,839 Speaker 2: the first time for us that we've had to go 12 00:00:37,240 --> 00:00:41,760 Speaker 2: deal through this. It's a good challenge but certainly interesting 13 00:00:41,880 --> 00:00:45,000 Speaker 2: times and you know we're all working very hard together 14 00:00:45,080 --> 00:00:47,280 Speaker 2: and having to deal with something we haven't done before. 15 00:00:47,360 --> 00:00:51,080 Speaker 2: So maybe it's an exciting times if if we can 16 00:00:51,120 --> 00:00:51,839 Speaker 2: take that out of it. 17 00:00:52,000 --> 00:00:55,920 Speaker 1: Yeah, and it would be, you know, a very challenging 18 00:00:56,040 --> 00:00:58,639 Speaker 1: environment at the moment. But how are things like are 19 00:00:58,640 --> 00:01:01,560 Speaker 1: we expecting some of those some of those trucks to 20 00:01:01,720 --> 00:01:03,960 Speaker 1: arrive and how are things going at the moment? 21 00:01:05,560 --> 00:01:12,240 Speaker 2: Yeah? Absolutely, Look, as you can appreciate the flooding impacted us. 22 00:01:12,640 --> 00:01:14,880 Speaker 2: We already had trucks on the road, had to turn 23 00:01:14,880 --> 00:01:18,840 Speaker 2: them around to South Australia, our distribution center in Edinburgh 24 00:01:18,880 --> 00:01:23,160 Speaker 2: Parks there, so a lot of work was done as 25 00:01:23,160 --> 00:01:27,640 Speaker 2: an emergency measures. And now we've had to I suppose 26 00:01:27,760 --> 00:01:31,360 Speaker 2: come to terms with moving distribution centers over to Queensland 27 00:01:31,400 --> 00:01:34,000 Speaker 2: and New South Wales from where we source our stocks. 28 00:01:34,000 --> 00:01:38,639 Speaker 2: So we have that in place. Now. We've had today 29 00:01:38,680 --> 00:01:42,479 Speaker 2: two hundred and fifty five palettes into the Darwin stores, 30 00:01:42,480 --> 00:01:44,880 Speaker 2: so the seven stores we have in the Darwin region. 31 00:01:46,200 --> 00:01:49,560 Speaker 2: You know, there's dairy freezers coming in, one hundred of 32 00:01:49,680 --> 00:01:54,080 Speaker 2: pallettes there, over fifty produce again for yesterday's and over 33 00:01:54,080 --> 00:01:57,040 Speaker 2: one hundred pallets of grocery so two hundred and fifty 34 00:01:57,080 --> 00:01:59,520 Speaker 2: five palettes today and we'd be building up to five 35 00:01:59,600 --> 00:02:03,400 Speaker 2: hundred day. But the good news is that we have 36 00:02:03,520 --> 00:02:08,120 Speaker 2: our transport routes organized, we have our new distribution center, 37 00:02:08,160 --> 00:02:11,639 Speaker 2: websourcing from in Coinsland and in New South Wales, so 38 00:02:12,240 --> 00:02:14,880 Speaker 2: the truck routes are open. It is taking a bit longer, 39 00:02:15,240 --> 00:02:16,840 Speaker 2: but it is building up. 40 00:02:17,320 --> 00:02:19,080 Speaker 1: Daniel. That is good to hear, and I know that 41 00:02:19,120 --> 00:02:21,120 Speaker 1: a lot of people listening this morning will be really 42 00:02:21,160 --> 00:02:24,400 Speaker 1: pleased to hear that, So can we expect that over 43 00:02:24,440 --> 00:02:26,840 Speaker 1: the coming days we're going to see more stock on 44 00:02:26,880 --> 00:02:32,360 Speaker 1: those supermarket shelves, but particularly the meat and vegetables. 45 00:02:33,120 --> 00:02:36,639 Speaker 2: You can, we're getting need and veg every day, I 46 00:02:36,639 --> 00:02:42,600 Speaker 2: think as people our customers come in and replenish you know, 47 00:02:42,880 --> 00:02:46,720 Speaker 2: their colors and replenish their fridges. Of course, we need 48 00:02:46,760 --> 00:02:50,680 Speaker 2: to build our stock reserves, so our systematic ordering is 49 00:02:50,720 --> 00:02:53,960 Speaker 2: turning back on and has today produced and will very 50 00:02:53,960 --> 00:02:56,400 Speaker 2: shortly for meat. So that means that stock will flow 51 00:02:56,520 --> 00:03:01,040 Speaker 2: very very quickly back into stores. So yeah, you can, 52 00:03:01,560 --> 00:03:04,679 Speaker 2: I suppose appreciate the challenge that we have with our 53 00:03:04,760 --> 00:03:09,120 Speaker 2: customers buying what they need to replenish their hond and 54 00:03:09,440 --> 00:03:12,440 Speaker 2: see the families of course, and then us getting on 55 00:03:12,480 --> 00:03:15,280 Speaker 2: top of that. So you know, i'd be lying ups 56 00:03:15,280 --> 00:03:17,400 Speaker 2: that it was a couple of days. It's certainly a 57 00:03:17,400 --> 00:03:20,400 Speaker 2: few weeks to get on top of this and get 58 00:03:20,480 --> 00:03:23,480 Speaker 2: right back to where we were. But it is going 59 00:03:23,520 --> 00:03:26,079 Speaker 2: to build every day. Ye get better and you will 60 00:03:26,120 --> 00:03:27,119 Speaker 2: have more choice every day. 61 00:03:27,240 --> 00:03:29,399 Speaker 1: Well, that is good to hear, and as I said, 62 00:03:29,520 --> 00:03:31,000 Speaker 1: a lot of people will be pleased to hear that. 63 00:03:31,040 --> 00:03:32,720 Speaker 1: But like you've said, it's going to take a little 64 00:03:32,760 --> 00:03:35,800 Speaker 1: bit of time to really get on top of things, Daniel, 65 00:03:35,840 --> 00:03:38,080 Speaker 1: Have there been any stores in particular that have been 66 00:03:38,120 --> 00:03:39,720 Speaker 1: sort of most hard hit. I know that you do 67 00:03:39,800 --> 00:03:42,680 Speaker 1: look after Central Australia as well, don't you. 68 00:03:44,080 --> 00:03:47,600 Speaker 2: Yeah, look Howie Springs is, Yeah, certainly. I mean you've 69 00:03:47,600 --> 00:03:51,440 Speaker 2: got a few choices. They're the two majors, and you 70 00:03:51,480 --> 00:03:54,600 Speaker 2: know that that's been hit pretty hard. But I think 71 00:03:54,800 --> 00:03:57,280 Speaker 2: at one point we also really got to the same 72 00:03:57,400 --> 00:04:04,320 Speaker 2: level and the chat just been reasonably consistent. The good 73 00:04:04,320 --> 00:04:07,880 Speaker 2: thing for our Springs is it is quicker to replenish 74 00:04:08,240 --> 00:04:11,400 Speaker 2: that store, so they're actually seeing full loads right now. Good, 75 00:04:12,200 --> 00:04:14,400 Speaker 2: so they're a little bit faster than the Darwin given 76 00:04:14,400 --> 00:04:17,359 Speaker 2: our proximity to our distribution centers. 77 00:04:17,560 --> 00:04:19,880 Speaker 1: Yeah, well that is good to hear. Now, mate, Have 78 00:04:20,000 --> 00:04:24,520 Speaker 1: people been quite respectful towards each other inside the shopping centers? 79 00:04:24,640 --> 00:04:26,200 Speaker 1: Have you seen much panic buying? 80 00:04:29,240 --> 00:04:33,320 Speaker 2: I'm very very pleased. Actually, territories have been fantastic in 81 00:04:33,600 --> 00:04:39,400 Speaker 2: stores and everyone has been respectful and patient and probably 82 00:04:39,400 --> 00:04:42,400 Speaker 2: better than I thought or assumed that we would get to. 83 00:04:42,640 --> 00:04:47,159 Speaker 2: So I'm really pleased with the behavior of our customers 84 00:04:47,200 --> 00:04:49,760 Speaker 2: and it's great to see everyone sort of just coming 85 00:04:49,800 --> 00:04:52,320 Speaker 2: in and being patient and kind and being a bit 86 00:04:52,360 --> 00:04:54,880 Speaker 2: flexible as well, because you know, you might not be 87 00:04:54,920 --> 00:04:58,880 Speaker 2: able to buy mince meat for the tacos, but maybe 88 00:04:58,920 --> 00:05:00,800 Speaker 2: we'll try chicking, or we'll try something else as that 89 00:05:00,880 --> 00:05:03,440 Speaker 2: comes in. And I think everyone sort of working together 90 00:05:03,680 --> 00:05:05,559 Speaker 2: at this point and being really good. 91 00:05:05,760 --> 00:05:07,800 Speaker 1: Now. I know that over the weekend there were some 92 00:05:07,880 --> 00:05:11,039 Speaker 1: restrictions placed on shoppers. You know, I e. I think 93 00:05:11,040 --> 00:05:14,160 Speaker 1: you could buy two packets of rice. Correct me if 94 00:05:14,160 --> 00:05:16,440 Speaker 1: I'm wrong, and a few things like that. Are those 95 00:05:16,480 --> 00:05:19,360 Speaker 1: restrictions still in place all they begin to be lifted 96 00:05:19,400 --> 00:05:21,720 Speaker 1: over the next coming days. 97 00:05:22,120 --> 00:05:25,560 Speaker 2: No, they're still in place, and yeah, we definitely have 98 00:05:25,600 --> 00:05:27,919 Speaker 2: some feedback around. They're not being stopped there, and the 99 00:05:27,960 --> 00:05:30,480 Speaker 2: restriction is still there. But we have to understand that 100 00:05:30,520 --> 00:05:32,760 Speaker 2: re restriction is there not just for today, but also 101 00:05:32,880 --> 00:05:36,120 Speaker 2: for to help and aid in the replenishment of those categories. 102 00:05:36,200 --> 00:05:40,800 Speaker 2: So they will stay until we are confident those categories 103 00:05:40,839 --> 00:05:43,159 Speaker 2: are back and can hold demand. 104 00:05:43,520 --> 00:05:45,800 Speaker 1: Okay, well, and I think that that's fair enough. You know, 105 00:05:45,839 --> 00:05:47,719 Speaker 1: you don't want people ducking in there and buying ten 106 00:05:47,760 --> 00:05:50,200 Speaker 1: packets of something and hoarding it. We've all got to 107 00:05:50,240 --> 00:05:52,760 Speaker 1: make sure that we respect each other we're all territories 108 00:05:52,800 --> 00:05:56,920 Speaker 1: and all in it together. So I guess just finally, 109 00:05:57,120 --> 00:05:59,479 Speaker 1: Daniel this morning, you know, what is your message for 110 00:05:59,520 --> 00:06:01,679 Speaker 1: those out they're listening who are a little bit worried 111 00:06:01,680 --> 00:06:03,760 Speaker 1: about whether they're going to be able to, you know, 112 00:06:03,839 --> 00:06:06,760 Speaker 1: to get their hands on their groceries this week, particularly 113 00:06:06,960 --> 00:06:09,200 Speaker 1: for those parents with school gone back yesterday. 114 00:06:10,760 --> 00:06:14,520 Speaker 2: Yeah, definitely. And you know, I'm a dad as well 115 00:06:14,560 --> 00:06:17,400 Speaker 2: as a couple of boys, so I understand what that's like. 116 00:06:17,520 --> 00:06:20,239 Speaker 2: And we're in the same boat and so to speak, 117 00:06:20,279 --> 00:06:26,120 Speaker 2: as everybody. So look, don't overbuy. Understand that stuff will 118 00:06:26,120 --> 00:06:29,080 Speaker 2: come every day, and it is building every day, so 119 00:06:29,120 --> 00:06:31,160 Speaker 2: it's not we're just getting it every day. We're actually 120 00:06:31,200 --> 00:06:33,919 Speaker 2: getting more and more and more every day, and that 121 00:06:34,080 --> 00:06:36,480 Speaker 2: is getting more consistent as the roads open up and 122 00:06:37,320 --> 00:06:40,560 Speaker 2: we get obviously that systematic ordering back in place. So 123 00:06:41,400 --> 00:06:45,960 Speaker 2: don't panic, please be patient, just be kind and flexible 124 00:06:46,000 --> 00:06:49,919 Speaker 2: like you have already. It's been wonderful in stores considering 125 00:06:50,240 --> 00:06:54,440 Speaker 2: the circumstances we're in, but it is coming. Don't worry 126 00:06:54,680 --> 00:06:59,000 Speaker 2: and just be patient. We've got this and we'll have 127 00:06:59,080 --> 00:07:01,760 Speaker 2: it back in store and we'll have things back together 128 00:07:01,839 --> 00:07:02,480 Speaker 2: as soon as. 129 00:07:02,400 --> 00:07:06,960 Speaker 1: We possibly get well, Daniel Clegg, the regional manager for Coles, 130 00:07:06,960 --> 00:07:09,279 Speaker 1: I really appreciate your time this morning. Thank you so 131 00:07:09,440 --> 00:07:10,560 Speaker 1: very much for having a chat with 132 00:07:10,640 --> 00:07:13,520 Speaker 2: Us, no problem, thank you, thank you.