WEBVTT - Kopi Time E150 - Piyush Gupta on the Present and Future of Banking

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<v Speaker 1>Hello, this is COI Time podcast series on markets and

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<v Speaker 1>economies from DBS Group Research. I'm Tambek, chief economist, welcoming

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<v Speaker 1>you to our 150th episode. Today we're excited to have

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<v Speaker 1>with us Pirush Gupta. He was with us 100 episodes ago,

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<v Speaker 1>and now he is with us again during his last

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<v Speaker 1>week as CEO of DBS and what a 15 year

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<v Speaker 1>run it has been. Push Gupta, welcome back to Cui Time.

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<v Speaker 1>We're

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<v Speaker 2>happy to join you again, as you can see.

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<v Speaker 2>Uh, I'm a little differently dressed this time. time more

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<v Speaker 2>because I have 5 more days of devious life left.

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<v Speaker 1>Like I said, what a run it has been. Great

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<v Speaker 1>to have you and I look forward to having you

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<v Speaker 1>in the future as well, which will be my parting

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<v Speaker 1>word to you later on as well. Uh, I'd like

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<v Speaker 1>to break our conversation into two parts. First, to take

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<v Speaker 1>stock of how banks have done since the GFC 0809

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<v Speaker 1>financial crisis and the aftermath of that, and then to

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<v Speaker 1>get a sense of your thinking about where banks are going.

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<v Speaker 1>So let's start by looking back. Uh, major global banks

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<v Speaker 1>today are definitely more capitalized than they were 15 years ago,

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<v Speaker 1>and they're definitely much more digital. How else are they different?

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<v Speaker 2>Well, I think the consequence of the GFC, the most

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<v Speaker 2>profound impact was the huge increase in capital, uh, across

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<v Speaker 2>the system. I think there was a change in the

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<v Speaker 2>liquidity rules, so I think it's safe to say the

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<v Speaker 2>banking system, uh, specifically is a little bit more safe

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<v Speaker 2>than it used to be 15 years ago, uh, but

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<v Speaker 2>I think part, um.

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<v Speaker 2>Uh

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<v Speaker 2>So I want to say that weather's good. I think

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<v Speaker 2>there were a lot of attendant challenges that came along

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<v Speaker 2>with the transition to safety.

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<v Speaker 2>The first, I think we took enormously long to build

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<v Speaker 2>these safety pillars, and frankly, even today, 15 years later,

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<v Speaker 2>the work is not done because the regulators keep tweaking.

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<v Speaker 2>Um, they call it different names. Some people call it

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<v Speaker 2>Basel 3.5, some call it Basel 4, some call it

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<v Speaker 2>the Basel Endgame, some call it the Swiss Finish, but

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<v Speaker 2>in every jurisdiction, regulators are still going back and revisiting

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<v Speaker 2>what they did. In some cases trying to lighten the rules,

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<v Speaker 2>some cases trying to, uh, add to the rules, and

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<v Speaker 2>it just seems to me that 15 years is a

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<v Speaker 2>long time to try and get to where you need to, um,

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<v Speaker 2>so I think we took too long and that um.

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<v Speaker 2>Passage of time created a degree of uncertainty in the system.

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<v Speaker 2>The second thing is we didn't solve everything. Liquidity in

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<v Speaker 2>particular created some consequential challenges as well. Um, holdings of treasuries,

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<v Speaker 2>for example, you know, the banks started running shy of

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<v Speaker 2>doing some of that, so they started creating these saw

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<v Speaker 2>effects in the treasury markets. We saw through the US

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<v Speaker 2>regional bank crisis that many of the smaller banks did

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<v Speaker 2>not actually embrace some of the liquidity rules completely.

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<v Speaker 2>So not only did we take a long time getting

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<v Speaker 2>to where we are, it wasn't completely consummate as well,

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<v Speaker 2>and we left some gaps in the process.

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<v Speaker 2>I think we could have done better as an industry. I'm.

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<v Speaker 2>Reminded of the Asian financial crisis, so post '98, the

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<v Speaker 2>Asian regulators and the Asian system also responded to the

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<v Speaker 2>crisis in pretty much the same way. They added up

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<v Speaker 2>capital requirements, they rethought some of the liquidity requirements. They

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<v Speaker 2>became a lot more intrusive in their supervision, but they

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<v Speaker 2>did it in a few years. They did it with

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<v Speaker 2>a lot less song, dance and drama.

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<v Speaker 2>And by now the Asian banks have proven over the

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<v Speaker 2>subsequent 20 years that they became relatively strong uh uh

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<v Speaker 2>in that period of time. So now when I say

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<v Speaker 2>that this is a challenge, what is the implication of

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<v Speaker 2>that been and that is bearing on how our banks different.

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<v Speaker 2>The implication of that has been that the banks in

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<v Speaker 2>general have won a battle which is around capital liquidity

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<v Speaker 2>and solving for the old crisis.

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<v Speaker 2>But I do think the banking system has not done

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<v Speaker 2>as well as it could have in terms of the war,

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<v Speaker 2>which is thinking about the shape and nature of banking

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<v Speaker 2>in the future.

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<v Speaker 2>Um, today, most banks have embraced digital, but the reality

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<v Speaker 2>is that as late as 2016, 2017, I used to

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<v Speaker 2>reflect on the fact that there are only a couple

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<v Speaker 2>of banks in the world who are as focused as

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<v Speaker 2>DBS was on the digitization agenda. Uh, in fact, when

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<v Speaker 2>I talked about it at many global forums, it was

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<v Speaker 2>so interesting that banks were still bothered about Basel. Nobody

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<v Speaker 2>was talking technology or digital.

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<v Speaker 2>So banks are not as advanced in the digital agenda

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<v Speaker 2>as they should have been.

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<v Speaker 2>Um, a lot of banks have great apps, but if

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<v Speaker 2>you look at the underlying architecture of technology, uh, have

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<v Speaker 2>banks shifted to, um, microservices, API based, cloud native technology?

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<v Speaker 2>Very few have even now, and that says something that

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<v Speaker 2>banks are still not as far advanced as they should be.

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<v Speaker 2>Um, in some ways I was actually quite surprised in

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<v Speaker 2>the last few months. The one country which has really

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<v Speaker 2>made huge, uh, leaps in that regard is China, right? Uh,

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<v Speaker 2>we realized that through the COVID period when, you know,

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<v Speaker 2>nobody is watching, the Chinese leapfrogged in terms of their

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<v Speaker 2>transition to the new technology architecture, and I find today

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<v Speaker 2>that some of them have made even more progress than

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<v Speaker 2>DBS has. But when we compare ourselves with many of

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<v Speaker 2>the Western banks, I think we're still 57 years ahead.

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<v Speaker 2>So long way to say safer banks, but might not

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<v Speaker 2>have made as much progress on technology and digitization as

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<v Speaker 2>you would have expected them to or would have liked

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<v Speaker 2>them to.

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<v Speaker 1>Right on that point that you referenced the '97, 98 crisis,

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<v Speaker 1>it was a cataclysmic crisis. There was a lot of

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<v Speaker 1>political dislocation and there was a lot of scarring. It

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<v Speaker 1>took many countries years to come out of the crisis,

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<v Speaker 1>but the banks were not considered villains in that crisis.

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<v Speaker 1>In the 809 crisis.

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<v Speaker 1>The banks were considered villains. I, I recall reading articles

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<v Speaker 1>about that, you know, that there should be so much

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<v Speaker 1>regulatory oversight on banks that their profitability should be minimal.

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<v Speaker 1>They should be turned into utilities. But looking at the

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<v Speaker 1>bank's performance, say the last half a decade, they've done

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<v Speaker 1>very well with the interest rate cycle and so on.

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<v Speaker 1>So that, that portrayal of banks being the villain, being

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<v Speaker 1>the problem, not the solution around 809, was that overstated?

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<v Speaker 2>I think it was. So I think partly, well, it

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<v Speaker 2>was self-inflicted damage.

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<v Speaker 2>So you've got to figure forget two things that I

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<v Speaker 2>think the industry did wrong in particularly the 80s and 90s,

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<v Speaker 2>the build up to 2000. 1 was compensation became egregious

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<v Speaker 2>and it started attracting a lot of attention when traders,

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<v Speaker 2>investment bankers, individuals were getting paid $10.20 dollars, $30.40 million dollars.

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<v Speaker 2>That attracts a lot of attention and calls the basic

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<v Speaker 2>question to account. I mean, are you really worth it?

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<v Speaker 2>So that is one thing of our own making.

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<v Speaker 2>And if you look at the industry, this big step

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<v Speaker 2>up in competition only happened in the 90s and 2000s,

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<v Speaker 2>so it was a focused period of time.

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<v Speaker 2>The second thing we did wrong is we lost sight

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<v Speaker 2>of the purpose of a bank, which is the fundamental

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<v Speaker 2>of doing real things for real people. So to an extent,

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<v Speaker 2>some of our product selection and some of the things

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<v Speaker 2>that the industry was doing uh started looking like it

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<v Speaker 2>was self-serving as opposed to actually having a hand in

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<v Speaker 2>furthering the interests of the real economy or individual citizens.

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<v Speaker 2>So I think some of it was, um, you know, um,

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<v Speaker 2>coming as a consequence.

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<v Speaker 2>You contrast with Asia and even though the Asian banks

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<v Speaker 2>got hammered in '98, by that Asia has worked as

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<v Speaker 2>Asia Inc. The banks play a more constructive role along

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<v Speaker 2>with the rest of society and therefore you never saw

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<v Speaker 2>the same degree of angst about banks and banking.

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<v Speaker 2>So I mean, the point is too, the reason why

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<v Speaker 2>there was so much political outrage and therefore so much

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<v Speaker 2>regulatory overhead was because of that. People thought that the

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<v Speaker 2>banks and bankers were the villains of the piece.

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<v Speaker 2>Uh, in some ways, even now, 15 years on, there

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<v Speaker 2>pockets of the universe where this has not disappeared. There's

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<v Speaker 2>some places where it has, but in some places you

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<v Speaker 2>can still see this and the underlying nature of the

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<v Speaker 2>dialogue and the nature of regulation, so it hasn't entirely gone.

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<v Speaker 1>The other thing that I would have expected over the

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<v Speaker 1>last 15 years with better analytics and better credit research

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<v Speaker 1>that banks would be expanding their sort of volume of

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<v Speaker 1>creditors or borrowers and that we will see the unbanked,

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<v Speaker 1>whether it is in the corporate space, the space, or

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<v Speaker 1>the retail space.

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<v Speaker 1>Would be, you know, captured by banks because they have

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<v Speaker 1>better data and better knowledge, but it seems like that

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<v Speaker 1>space has been ceded to non-bank finance companies. So what's

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<v Speaker 1>your sense of the banking, the unbanked dynamic over the

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<v Speaker 1>last 15

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<v Speaker 1>years?

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<v Speaker 2>Well, first of all, when I said the banks have

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<v Speaker 2>not done as much on technology and digital, uh, I

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<v Speaker 2>have to add they have not done as much on

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<v Speaker 2>data and um AI either.

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<v Speaker 2>I mean they have, don't get me wrong, banks are

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<v Speaker 2>fundamentally different, but they've not done as much as they

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<v Speaker 2>could and should have. I remember banks had a head

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<v Speaker 2>start in the 80s and 90s, the biggest users of

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<v Speaker 2>data were the banks in the credit card systems. And

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<v Speaker 2>so by, you know, 2010, 2020 to figure that banks

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<v Speaker 2>don't have the right data, don't have the right data lakes,

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<v Speaker 2>don't have the right data protocols, uh that's telling. But

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<v Speaker 2>so part of the answer isn't that the banks just

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<v Speaker 2>did not do as much as they could have.

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<v Speaker 2>But the second part of the answer is I don't

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<v Speaker 2>think it's across the board. It depends on the region

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<v Speaker 2>of the world. I will tell you that in India,

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<v Speaker 2>the largest outreach to the unbank has been the State

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<v Speaker 2>Bank of India. The Prime Minister Jandar Najar now with

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<v Speaker 2>300 million new accounts is all State Bank of India,

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<v Speaker 2>and they do it all digitally on a mobile phone,

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<v Speaker 2>and the unsecured lending on Euro is all on a

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<v Speaker 2>mobile phone. Uh, in Indonesia, the largest amount of unbanked

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<v Speaker 2>outreach growth is BRI.

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<v Speaker 2>And they still continue to be the largest footfall and

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<v Speaker 2>footprint and they're adding customers at scale in China. The

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<v Speaker 2>policy banks, including Agature Bank of China, etc. are still

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<v Speaker 2>doing a lot of this. So in many countries, the state, the, the,

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<v Speaker 2>the banking, the the treasure banking sector is indeed leaning in. Now,

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<v Speaker 2>to the extent that, you know, they're not doing as

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<v Speaker 2>much and they haven't done, uh, new stuff like in

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<v Speaker 2>Alibaba did or some of the new Fintechs did.

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<v Speaker 2>Uh, that links back to my first comment. Some of

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<v Speaker 2>the fintechs were more advanced about use of data and

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<v Speaker 2>about use of ecosystems where they were able to garner

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<v Speaker 2>some of that data. My views in the future, it

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<v Speaker 2>doesn't matter whether you're a traditional bank or you're a FinTech.

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<v Speaker 2>It really matters how much progress you've made in terms

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<v Speaker 2>of thinking about data and analytics, how you rethought your

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<v Speaker 2>credit underwriting process, how you rethought your portfolio management process,

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<v Speaker 2>and then you could be an e-commerce company, a telco

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<v Speaker 2>or Fintech or a bank. If you cracked that puzzle

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<v Speaker 2>and you know how to be where the customers are,

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<v Speaker 2>you will win many of these games.

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<v Speaker 1>Uh, putting aside the data issue, um, just from a

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<v Speaker 1>risk management perspective, despite all these buzzles, various iterations, and

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<v Speaker 1>so on, we still have a regional banking crisis which

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<v Speaker 1>seems like a very one on one type crisis, you know,

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<v Speaker 1>duration risk and this bank get caught. Um, does that

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<v Speaker 1>mean that we haven't really made that much progress on

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<v Speaker 1>risk

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<v Speaker 1>management?

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<v Speaker 2>Well, first of all, the banks which went through the

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<v Speaker 2>regional crisis were not subject to the Basel rules, so

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<v Speaker 2>you've got to understand that.

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<v Speaker 2>Uh, because the Fed gave them a pass, they weren't

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<v Speaker 2>doing all the things the big banks were. So I

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<v Speaker 2>do believe that all the banks that have gone through

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<v Speaker 2>the Basel regime are fundamentally safer and better managed than

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<v Speaker 2>in the past, and you see less of that, uh,

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<v Speaker 2>but the question, will there still be risk in banks?

0:12:11.380 --> 0:12:14.380
<v Speaker 2>Of course they will. The nature of banking is that

0:12:14.380 --> 0:12:17.440
<v Speaker 2>you intermediate time and you intermediate risk, and I don't

0:12:17.440 --> 0:12:18.700
<v Speaker 2>think that's going to change, uh.

0:12:20.919 --> 0:12:23.520
<v Speaker 2>Would you believe that only banks have the risk, the

0:12:23.520 --> 0:12:26.199
<v Speaker 2>other fintechs and other people who are intermediating finance will

0:12:26.200 --> 0:12:28.719
<v Speaker 2>never have risk. I refuse to believe that either. So

0:12:28.719 --> 0:12:30.598
<v Speaker 2>if you look at the history of the last 5 years,

0:12:30.679 --> 0:12:33.239
<v Speaker 2>you could argue that the regional banks or Credit Suisse

0:12:33.239 --> 0:12:35.919
<v Speaker 2>was one set of problems, but I could equally name

0:12:35.919 --> 0:12:39.840
<v Speaker 2>to you half a dozen new fintech companies, token companies,

0:12:39.919 --> 0:12:44.159
<v Speaker 2>tech companies, you know, etc. etc. who also had different

0:12:44.159 --> 0:12:44.960
<v Speaker 2>kinds of problems.

0:12:45.510 --> 0:12:48.130
<v Speaker 2>Uh, so the challenge is quite fundamentally this that when

0:12:48.130 --> 0:12:50.929
<v Speaker 2>you have provided the capital use the capital, somebody sitting

0:12:50.929 --> 0:12:55.409
<v Speaker 2>in the middle, intermediating intermediating risk and time, no matter

0:12:55.409 --> 0:12:57.609
<v Speaker 2>how smart you are and no matter how forward looking

0:12:57.609 --> 0:13:00.489
<v Speaker 2>you are, you will wind up from time to time

0:13:00.489 --> 0:13:04.039
<v Speaker 2>stubbing your toes. To me, the analogy is, you know,

0:13:04.619 --> 0:13:06.530
<v Speaker 2>any country, even though you say you have a great

0:13:06.530 --> 0:13:09.080
<v Speaker 2>police force and you have a great legal system and judiciary,

0:13:09.289 --> 0:13:11.049
<v Speaker 2>you name me one country that doesn't have crime.

0:13:11.630 --> 0:13:13.869
<v Speaker 2>This is like trying to argue that if you do

0:13:13.869 --> 0:13:15.510
<v Speaker 2>your job really well, there should be no crime in

0:13:15.510 --> 0:13:17.109
<v Speaker 2>the country, and that can never be.

0:13:18.340 --> 0:13:21.059
<v Speaker 1>Sure, um, I'm sort of conscious of, you know, the

0:13:21.059 --> 0:13:23.978
<v Speaker 1>whole duration risk question even in 2025, 2026 with all

0:13:23.979 --> 0:13:25.900
<v Speaker 1>the noise around the US, but we'll, we'll keep it

0:13:25.900 --> 0:13:28.340
<v Speaker 1>to the past and the future as opposed to the

0:13:28.340 --> 0:13:31.609
<v Speaker 1>conjuncture because I want good shelf life out of this podcast.

0:13:31.690 --> 0:13:36.710
<v Speaker 1>But one question on the dialogue between regulators and banks.

0:13:36.940 --> 0:13:40.369
<v Speaker 1>Do they listen? And is it a two-way communication?

0:13:40.900 --> 0:13:43.460
<v Speaker 2>Again, you know, there's no one size fits all answer,

0:13:44.299 --> 0:13:46.289
<v Speaker 2>it's a function of where you are.

0:13:47.030 --> 0:13:50.760
<v Speaker 2>Um, um, taking a third step at the same thing,

0:13:50.770 --> 0:13:53.609
<v Speaker 2>I think in the West, um, the US as well,

0:13:53.650 --> 0:13:57.919
<v Speaker 2>but certainly all over Europe, UK, etc. the dialogue between

0:13:57.919 --> 0:14:03.089
<v Speaker 2>the banking system and the regulators was more broken for

0:14:03.090 --> 0:14:05.650
<v Speaker 2>an extended period of time. There was a going in

0:14:05.650 --> 0:14:10.210
<v Speaker 2>belief that banks needed to be uh carefully and closely managed,

0:14:10.530 --> 0:14:14.760
<v Speaker 2>and a high degree of suspicion about banks' motivations and capabilities, both.

0:14:15.130 --> 0:14:16.330
<v Speaker 2>I never saw that in Asia.

0:14:16.909 --> 0:14:20.739
<v Speaker 2>Um, right from, you know, the 9 when I first

0:14:20.739 --> 0:14:23.659
<v Speaker 2>took on my job, by and large Asian regulators have

0:14:23.659 --> 0:14:27.419
<v Speaker 2>been constructive in dialogue. They've been forward looking. They've tried

0:14:27.419 --> 0:14:30.950
<v Speaker 2>to keep a developmental hat along with their regulatory hat,

0:14:31.630 --> 0:14:35.659
<v Speaker 2>and even in Asia, obviously, you know, it changes a

0:14:35.659 --> 0:14:38.109
<v Speaker 2>little bit in degree depending on which country you're in.

0:14:38.340 --> 0:14:41.140
<v Speaker 2>But broadly speaking, you've not had the same degree of

0:14:41.140 --> 0:14:45.619
<v Speaker 2>antagonistic engagement as you've had in several countries in the West.

0:14:46.190 --> 0:14:49.260
<v Speaker 2>Now even in the West I think the dialogue is

0:14:49.260 --> 0:14:51.380
<v Speaker 2>beginning to change a little bit in the last few

0:14:51.380 --> 0:14:56.020
<v Speaker 2>years um as uh more and more regulators are beginning

0:14:56.020 --> 0:14:59.020
<v Speaker 2>to see the world is progressing in a direction of

0:14:59.020 --> 0:15:03.299
<v Speaker 2>a tokenized economy, new ways of making payments, etc. and

0:15:03.299 --> 0:15:05.419
<v Speaker 2>they realize they have to engage the private sector more

0:15:05.419 --> 0:15:09.340
<v Speaker 2>constructively and so it's beginning to happen, uh, but again

0:15:09.340 --> 0:15:11.690
<v Speaker 2>I said that it's not entirely changed yet.

0:15:12.760 --> 0:15:16.320
<v Speaker 1>Are you surprised or you think it's par for the course,

0:15:16.359 --> 0:15:19.119
<v Speaker 1>the kind of credit losses we have seen on the

0:15:19.119 --> 0:15:22.039
<v Speaker 1>portfolio banks from exposure to China? I mean, China has

0:15:22.039 --> 0:15:25.239
<v Speaker 1>slowed quite dramatically in the past half a decade. Would

0:15:25.239 --> 0:15:28.239
<v Speaker 1>you have expected even bigger repercussion, or do you think

0:15:28.239 --> 0:15:31.070
<v Speaker 1>what has happened is pretty par for the course?

0:15:35.609 --> 0:15:38.109
<v Speaker 2>Well, given the, my first I got to figure out

0:15:38.109 --> 0:15:40.669
<v Speaker 2>two things about China. One is China slowed, but it's

0:15:40.669 --> 0:15:44.299
<v Speaker 2>still growing at 45%. I do not see a steep recession.

0:15:44.630 --> 0:15:47.830
<v Speaker 2>You're not seeing a complete falling off the cliff. So

0:15:47.830 --> 0:15:50.349
<v Speaker 2>most countries in the world at 4 5% growth rates,

0:15:50.359 --> 0:15:52.989
<v Speaker 2>you see some pain, but you know it's not a

0:15:52.989 --> 0:15:55.380
<v Speaker 2>huge amount of pain. So you've got to start with that.

0:15:55.739 --> 0:15:58.070
<v Speaker 2>China is in a relative sense slower, but in an

0:15:58.070 --> 0:16:01.109
<v Speaker 2>absolute sense it's still growing, um, decently.

0:16:01.750 --> 0:16:09.130
<v Speaker 2>Uh, the second thing about um the China situation is that, um,

0:16:09.380 --> 0:16:13.289
<v Speaker 2>a large part of the credit in the system, um,

0:16:13.299 --> 0:16:17.609
<v Speaker 2>is still benefited by some form of state support and therefore,

0:16:17.820 --> 0:16:21.260
<v Speaker 2>whereas in the US system, by and large, you know,

0:16:21.340 --> 0:16:25.580
<v Speaker 2>all the rocks show up as soon as the tide

0:16:25.580 --> 0:16:28.780
<v Speaker 2>starts receding in the China system all the rocks don't

0:16:28.780 --> 0:16:29.940
<v Speaker 2>show up immediately.

0:16:30.369 --> 0:16:32.669
<v Speaker 2>So it could well be that you know some things

0:16:32.669 --> 0:16:36.460
<v Speaker 2>are turned out 1015, 20 years in any other environment

0:16:36.460 --> 0:16:39.969
<v Speaker 2>you would, you know, call them credit losses but uh in,

0:16:40.020 --> 0:16:42.580
<v Speaker 2>in more supportive environments you can just term out of

0:16:42.580 --> 0:16:44.979
<v Speaker 2>credit so maybe there's some of that um going on

0:16:44.979 --> 0:16:52.010
<v Speaker 2>as well. um, however, even if you account for all that, um,

0:16:52.219 --> 0:16:54.460
<v Speaker 2>the fact is that the total credit losses in China

0:16:54.460 --> 0:16:56.780
<v Speaker 2>have been lower than one would expect.

0:16:57.219 --> 0:16:59.619
<v Speaker 2>Even if you take the real estate sector, where you

0:16:59.619 --> 0:17:02.890
<v Speaker 2>should expect to see the biggest damage, there has been some.

0:17:03.669 --> 0:17:07.349
<v Speaker 2>Um, but not so much in the bank books. There's

0:17:07.349 --> 0:17:09.438
<v Speaker 2>been some in the bank books. A lot of it

0:17:09.439 --> 0:17:12.438
<v Speaker 2>is in the financial markets, the bond space, bondholders, etc.

0:17:13.189 --> 0:17:15.750
<v Speaker 2>So one, this speaks to the fact that the banking

0:17:15.750 --> 0:17:18.109
<v Speaker 2>system has changed a bit. So banks are holding less

0:17:18.109 --> 0:17:21.270
<v Speaker 2>of the risky assets. The financial markets are holding uh

0:17:21.270 --> 0:17:23.390
<v Speaker 2>more of the risky assets, and so there's been a

0:17:23.390 --> 0:17:26.659
<v Speaker 2>fundamental shift in the nature of the banking system, um,

0:17:26.790 --> 0:17:29.430
<v Speaker 2>as well. I should have mentioned that when you asked

0:17:29.430 --> 0:17:32.829
<v Speaker 2>about how the banks changed. See, in truth I sometimes

0:17:32.829 --> 0:17:33.310
<v Speaker 2>reflect that.

0:17:34.339 --> 0:17:39.089
<v Speaker 2>It's not that financial sector risk um has disappeared, uh

0:17:39.089 --> 0:17:42.699
<v Speaker 2>but the risk in the formal regulated banking sector is

0:17:42.699 --> 0:17:45.540
<v Speaker 2>lower because it's been squeezed out and so some of,

0:17:45.569 --> 0:17:48.250
<v Speaker 2>some of the risk is just shifted out. uh, why

0:17:48.250 --> 0:17:51.089
<v Speaker 2>is private credit such a big market today? right? It's

0:17:51.089 --> 0:17:54.130
<v Speaker 2>a big market because banks are refusing to put on

0:17:54.130 --> 0:17:57.250
<v Speaker 2>that kind of credit.30 years ago, banks would have been

0:17:57.250 --> 0:17:59.930
<v Speaker 2>doing structuring and putting on the credit, the banks don't.

0:18:00.369 --> 0:18:02.989
<v Speaker 2>Uh, project finance. So large nature of the financing has

0:18:02.989 --> 0:18:05.949
<v Speaker 2>become prohibitive for banks to do and they get squeezed

0:18:05.949 --> 0:18:09.188
<v Speaker 2>out to the non-bank world, right? And therefore, when the

0:18:09.189 --> 0:18:12.589
<v Speaker 2>losses are, are seen also, it's also proportionate. You see

0:18:12.589 --> 0:18:14.109
<v Speaker 2>less of it in the banking sector.

0:18:14.400 --> 0:18:16.339
<v Speaker 2>And perhaps more of it in the nonbank world.

0:18:16.709 --> 0:18:19.469
<v Speaker 1>Let me expand on that issue because I'm really curious

0:18:19.469 --> 0:18:22.670
<v Speaker 1>about that. So what's your sense? Are we pushing risk

0:18:22.670 --> 0:18:24.709
<v Speaker 1>to the private side, which is by definition a little

0:18:24.709 --> 0:18:27.669
<v Speaker 1>more opaque than the banking system balance sheet, and is

0:18:27.670 --> 0:18:30.260
<v Speaker 1>that something that you're uncomfortable with?

0:18:30.550 --> 0:18:32.150
<v Speaker 2>Well, I do think there's no question, of course we

0:18:32.150 --> 0:18:33.630
<v Speaker 2>push this out to the private side.

0:18:33.949 --> 0:18:36.020
<v Speaker 2>You look at the relative size of the private pockets,

0:18:36.099 --> 0:18:40.920
<v Speaker 2>both private equity and private debt today. It's extraordinary. So

0:18:40.920 --> 0:18:43.218
<v Speaker 2>you look at the total intermediary capital and see how

0:18:43.219 --> 0:18:45.829
<v Speaker 2>much they move from public markets and the former regulated

0:18:45.829 --> 0:18:49.579
<v Speaker 2>banking sector to the other side. It's huge, and which

0:18:49.579 --> 0:18:52.379
<v Speaker 2>can only mean that there's more activity, action, and nature

0:18:52.380 --> 0:18:54.020
<v Speaker 2>of risk happening over there as well.

0:18:54.810 --> 0:18:55.319
<v Speaker 2>Um,

0:18:56.020 --> 0:18:59.790
<v Speaker 2>Am I uncomfortable with it? See, the argument that some

0:18:59.790 --> 0:19:02.448
<v Speaker 2>would make, you know, Macro and a reporter makes it

0:19:02.449 --> 0:19:07.170
<v Speaker 2>very compellingly that people who fund those private side sectors

0:19:07.170 --> 0:19:10.010
<v Speaker 2>do it with their eyes open and therefore there's better

0:19:10.010 --> 0:19:12.890
<v Speaker 2>duration match. People come in recognizing that they're going to

0:19:12.890 --> 0:19:16.170
<v Speaker 2>be in there for 678 years. So when private credit,

0:19:16.290 --> 0:19:19.650
<v Speaker 2>private equity puts money for 678 years, it is match funded, right.

0:19:20.109 --> 0:19:24.390
<v Speaker 2>Whereas in the regulated sector, the household savers come in

0:19:24.390 --> 0:19:27.680
<v Speaker 2>with short term expectations. They put money into savings accounts

0:19:27.680 --> 0:19:30.250
<v Speaker 2>and therefore need to withdraw money in a in a hurry.

0:19:30.510 --> 0:19:32.619
<v Speaker 2>And therefore, when the bank takes on the same nature

0:19:32.619 --> 0:19:35.379
<v Speaker 2>of the 678 years, this is putting on duration gap.

0:19:35.780 --> 0:19:38.010
<v Speaker 2>I think I have some sympathy for that argument that

0:19:38.010 --> 0:19:40.790
<v Speaker 2>when people are going into a fund with their eyes

0:19:40.790 --> 0:19:42.709
<v Speaker 2>open saying it's a 6 year fund or a 7

0:19:42.709 --> 0:19:45.349
<v Speaker 2>year fund or a 7 + 1 + 1, by

0:19:45.349 --> 0:19:48.349
<v Speaker 2>nature you've shifted the risk to the investor depositor.

0:19:49.300 --> 0:19:52.380
<v Speaker 2>Now, having said that, I think that on paper the

0:19:52.380 --> 0:19:57.089
<v Speaker 2>investors deemed to understand that risk. In reality, I found

0:19:57.089 --> 0:20:01.930
<v Speaker 2>that most investors, when, um, you know, things get bad,

0:20:02.359 --> 0:20:04.099
<v Speaker 2>turn around and say we don't know, and they wind

0:20:04.099 --> 0:20:06.260
<v Speaker 2>up standing in front of the same doors whether there's

0:20:06.260 --> 0:20:09.699
<v Speaker 2>the regulator or the politician or the bank saying hey

0:20:09.699 --> 0:20:11.979
<v Speaker 2>we did not know we were misled and we need

0:20:11.979 --> 0:20:13.179
<v Speaker 2>somebody to make us go right.

0:20:14.119 --> 0:20:17.479
<v Speaker 2>So this happened with Lehman mini bonds in the '09 crisis.

0:20:17.520 --> 0:20:19.879
<v Speaker 2>It happened to a large extent in China with the

0:20:19.880 --> 0:20:23.800
<v Speaker 2>P2P lending crisis. So I've seen this repeatedly that people

0:20:23.800 --> 0:20:26.839
<v Speaker 2>think that the risk is better understood, but actually it's

0:20:26.839 --> 0:20:30.199
<v Speaker 2>never better understood. And therefore by squeezing the discount and

0:20:30.199 --> 0:20:32.479
<v Speaker 2>leaving it there, I do think that the fair amount

0:20:32.479 --> 0:20:36.280
<v Speaker 2>of residual risk, which is not adequately thought through or

0:20:36.280 --> 0:20:36.989
<v Speaker 2>accounted for.

0:20:37.640 --> 0:20:40.030
<v Speaker 1>So I find it interesting that we always worry about,

0:20:40.040 --> 0:20:43.359
<v Speaker 1>you know, depositor funds and the need to insure depositors.

0:20:43.479 --> 0:20:47.270
<v Speaker 1>That has systemic implications, but a large asset price decline

0:20:47.270 --> 0:20:50.310
<v Speaker 1>also has systemic implications. But somehow we don't worry that

0:20:50.310 --> 0:20:52.680
<v Speaker 1>much about, you know, controlling that risk, but we always

0:20:52.680 --> 0:20:54.510
<v Speaker 1>worry about the deposit side of the business.

0:20:54.750 --> 0:20:57.069
<v Speaker 2>That's my point. I mean the assumption is that the

0:20:57.069 --> 0:20:59.750
<v Speaker 2>large asset pools are held by rich people who know

0:20:59.750 --> 0:21:03.829
<v Speaker 2>what they're doing, so you know everywhere. In reality, it

0:21:03.829 --> 0:21:05.020
<v Speaker 2>doesn't always work that way.

0:21:05.479 --> 0:21:07.680
<v Speaker 1>Well, they're the ones with, I guess, bigger purse strings

0:21:07.680 --> 0:21:12.089
<v Speaker 1>to actually lobby even more so than the average depositor. Um,

0:21:12.160 --> 0:21:16.109
<v Speaker 1>let's look forward. Uh, already this has been at play

0:21:16.109 --> 0:21:18.000
<v Speaker 1>for more than a decade, but it'll be a big

0:21:18.000 --> 0:21:21.000
<v Speaker 1>issue going forward, traditional banks versus pure play digital banks.

0:21:21.020 --> 0:21:22.000
<v Speaker 1>What are your thoughts?

0:21:23.449 --> 0:21:26.129
<v Speaker 2>So I alluded to this just not time or I

0:21:26.130 --> 0:21:31.010
<v Speaker 2>think that's um artificial bifurcation. I think the real bifurcation

0:21:31.010 --> 0:21:35.050
<v Speaker 2>is that, you know, providers who get digital and get

0:21:35.050 --> 0:21:39.050
<v Speaker 2>data and those who don't, and those could be anybody.

0:21:39.089 --> 0:21:41.170
<v Speaker 2>It could be a traditional bank, it could be an

0:21:41.170 --> 0:21:44.180
<v Speaker 2>e-commerce company, or it could be a pure play digital

0:21:44.180 --> 0:21:45.290
<v Speaker 2>bank part of a system.

0:21:45.979 --> 0:21:48.909
<v Speaker 2>Uh, I like to believe that DBS has done fairly well,

0:21:49.040 --> 0:21:52.670
<v Speaker 2>you know, we've been able to digitize, we use data well, uh,

0:21:52.760 --> 0:21:55.839
<v Speaker 2>you know, 18% ROE doesn't come from nowhere. So a

0:21:55.839 --> 0:21:58.119
<v Speaker 2>lot of it comes, I think we hold our own

0:21:58.119 --> 0:22:03.099
<v Speaker 2>against any pure play, uh, digital bank today, um, but

0:22:03.239 --> 0:22:06.079
<v Speaker 2>you know, it's not across the board. So I think

0:22:06.079 --> 0:22:07.839
<v Speaker 2>the thing to look for is those people who can

0:22:07.839 --> 0:22:09.639
<v Speaker 2>embrace digital and those who can't.

0:22:10.689 --> 0:22:15.239
<v Speaker 2>One of the advantages that traditional banks have is, um,

0:22:15.410 --> 0:22:18.609
<v Speaker 2>obviously a lot an install customer base and a lot

0:22:18.609 --> 0:22:22.609
<v Speaker 2>of inertia in our industry. Um, the switch away from

0:22:22.609 --> 0:22:26.639
<v Speaker 2>our industry market share moves gly, and they take a long,

0:22:26.739 --> 0:22:30.000
<v Speaker 2>long period of time, much longer than, uh, brick and

0:22:30.000 --> 0:22:31.948
<v Speaker 2>mortar e-commerce versus e-commerce.

0:22:32.640 --> 0:22:34.609
<v Speaker 2>And I think that's a lot to do with people's

0:22:34.609 --> 0:22:38.339
<v Speaker 2>attitude to money and the sense of security that they need,

0:22:38.949 --> 0:22:41.270
<v Speaker 2>which comes from a physical brick and mortar presence that

0:22:41.270 --> 0:22:41.979
<v Speaker 2>they can see.

0:22:42.979 --> 0:22:47.020
<v Speaker 2>So even though the banking sector started getting unbundled and

0:22:47.020 --> 0:22:50.409
<v Speaker 2>digital started happening about 2010, so it's been 15 years,

0:22:50.739 --> 0:22:53.540
<v Speaker 2>if you look at the market shares of any new

0:22:53.540 --> 0:22:58.030
<v Speaker 2>banks anywhere in the world, they're less than 1%, 1, 2%, right?

0:22:58.420 --> 0:23:01.188
<v Speaker 2>So after 15 years, you hardly see market share shifts,

0:23:01.540 --> 0:23:04.180
<v Speaker 2>including in country where you say the traditional banks have

0:23:04.180 --> 0:23:06.699
<v Speaker 2>lost it, they're not doing very much. You look at

0:23:06.699 --> 0:23:09.979
<v Speaker 2>the UK with some of the first new banks were

0:23:09.979 --> 0:23:12.000
<v Speaker 2>there like Starling, Monzo, A.

0:23:12.680 --> 0:23:14.179
<v Speaker 2>And then you could argue that a lot of the

0:23:14.180 --> 0:23:16.739
<v Speaker 2>high street banks were on the back foot, but you

0:23:16.739 --> 0:23:19.939
<v Speaker 2>fast forward 1015 years, you know, the high street banks

0:23:19.939 --> 0:23:23.770
<v Speaker 2>are still high street banks. So the, the old banks

0:23:23.770 --> 0:23:27.540
<v Speaker 2>have benefited by an installed customer base and tremendous degree

0:23:27.540 --> 0:23:29.419
<v Speaker 2>of inertia, uh, in the system.

0:23:30.349 --> 0:23:35.540
<v Speaker 2>Uh, new banks, um, interestingly, the big advantage is obviously

0:23:35.540 --> 0:23:37.900
<v Speaker 2>a low cost structure, right? They can focus on what

0:23:37.900 --> 0:23:40.660
<v Speaker 2>you want to do, but by now the disadvantage because

0:23:40.660 --> 0:23:44.140
<v Speaker 2>they tend to be relatively narrow in the product offering.

0:23:45.469 --> 0:23:48.660
<v Speaker 2>The very few new banks which are full purpose, large

0:23:48.660 --> 0:23:51.180
<v Speaker 2>scale full purpose, most tend to be either in the

0:23:51.180 --> 0:23:53.569
<v Speaker 2>wealth space or in the lending space or in a

0:23:53.569 --> 0:23:56.500
<v Speaker 2>microcosm of the system, and that's one of the reasons

0:23:56.500 --> 0:23:59.448
<v Speaker 2>why they find it hard to get incremental share very quickly.

0:23:59.699 --> 0:24:01.900
<v Speaker 2>People like to be able to go to a full

0:24:01.900 --> 0:24:02.939
<v Speaker 2>service offering.

0:24:03.839 --> 0:24:06.560
<v Speaker 2>Uh, the other thing I found that new banks, traditionally,

0:24:06.579 --> 0:24:08.839
<v Speaker 2>my view was that the cost of customer acquisition would

0:24:08.839 --> 0:24:12.958
<v Speaker 2>be much lower because they acquire customers digitally. Uh, in reality,

0:24:13.000 --> 0:24:16.639
<v Speaker 2>I found that there's not that much difference between uh

0:24:16.640 --> 0:24:18.390
<v Speaker 2>traditional acquisition model.

0:24:19.239 --> 0:24:22.199
<v Speaker 2>Maybe a couple of percentage points, but after you wind

0:24:22.199 --> 0:24:27.040
<v Speaker 2>up building your technology systems, your marketing, uh, systems, and

0:24:27.040 --> 0:24:32.020
<v Speaker 2>start paying Facebook, Google or YouTube for the uh uh

0:24:32.020 --> 0:24:34.629
<v Speaker 2>marketing dollar and then you multiply it by the click

0:24:34.630 --> 0:24:37.959
<v Speaker 2>through rate, it's not that advantages. There is some but

0:24:37.959 --> 0:24:38.520
<v Speaker 2>not huge.

0:24:39.469 --> 0:24:44.189
<v Speaker 2>So, um, the best performing new banks to me are

0:24:44.189 --> 0:24:48.060
<v Speaker 2>the ones who have the capacity to leverage some other

0:24:48.060 --> 0:24:51.430
<v Speaker 2>ecosystem because if you already have hundreds of millions of

0:24:51.430 --> 0:24:55.149
<v Speaker 2>customers coming to you through another ecosystem, then the marginal

0:24:55.150 --> 0:24:59.188
<v Speaker 2>cost of converting the customer to a banking relationship is lower,

0:24:59.369 --> 0:25:00.069
<v Speaker 2>that's for sure.

0:25:00.599 --> 0:25:04.679
<v Speaker 2>But there are not that many companies which have a

0:25:04.680 --> 0:25:07.880
<v Speaker 2>large and robust ecosystem which they can then market banking

0:25:07.880 --> 0:25:09.709
<v Speaker 2>services on the back of.

0:25:11.319 --> 0:25:14.020
<v Speaker 2>So long way to answer your question. I think new

0:25:14.020 --> 0:25:16.579
<v Speaker 2>banks do have some advantages, but I think the advantages

0:25:16.579 --> 0:25:20.660
<v Speaker 2>are often overstated, and um I think as long as

0:25:20.660 --> 0:25:25.140
<v Speaker 2>the traditional banks are able to embrace both digital technology

0:25:25.140 --> 0:25:28.500
<v Speaker 2>and data in a meaningful way, by and large I

0:25:28.500 --> 0:25:29.688
<v Speaker 2>think they will hold their own.

0:25:30.020 --> 0:25:30.260
<v Speaker 1>Let me

0:25:30.260 --> 0:25:32.619
<v Speaker 1>hold on to a subset of that discussion which is

0:25:32.619 --> 0:25:34.899
<v Speaker 1>the wealth angle. You just touched upon it briefly.

0:25:35.310 --> 0:25:39.280
<v Speaker 1>Um, even in Singapore, we now have these, uh, startups

0:25:39.280 --> 0:25:43.160
<v Speaker 1>which offer pretty impressive breadth of wealth offerings aimed at

0:25:43.160 --> 0:25:45.560
<v Speaker 1>not necessarily the ultra high net worth individual, but definitely,

0:25:45.719 --> 0:25:48.948
<v Speaker 1>you know, let's say less than $10 million wealth, uh,

0:25:48.959 --> 0:25:51.438
<v Speaker 1>customers and so on. Is that a big threat to

0:25:51.439 --> 0:25:52.589
<v Speaker 1>a bank like DBS,

0:25:53.439 --> 0:25:53.919
<v Speaker 2>you know.

0:25:55.079 --> 0:25:57.750
<v Speaker 2>See, look at all of the operators in Singapore. They

0:25:57.750 --> 0:26:02.130
<v Speaker 2>all have 1 or $2 billion in AUM, right? DBS

0:26:02.130 --> 0:26:05.880
<v Speaker 2>has $400 billion in AUM. Every year EUMs are increasing

0:26:05.880 --> 0:26:09.180
<v Speaker 2>by $50 billion. The AUMs are increasing by a billion

0:26:09.180 --> 0:26:13.000
<v Speaker 2>dollars if you're lucky, $50 billion. And so it speaks

0:26:13.000 --> 0:26:15.640
<v Speaker 2>to the fact that if you have scale, if you

0:26:15.640 --> 0:26:18.800
<v Speaker 2>have credible offerings, the trust element counts for a lot.

0:26:18.880 --> 0:26:21.159
<v Speaker 2>The fact that you have presence counts for a lot.

0:26:21.829 --> 0:26:23.729
<v Speaker 2>Um, if you look at the biggest growth in the

0:26:23.729 --> 0:26:25.689
<v Speaker 2>wealth industry in the last 10 years across the board,

0:26:25.810 --> 0:26:28.010
<v Speaker 2>not just the high rate, but into this thing, is

0:26:28.010 --> 0:26:30.329
<v Speaker 2>the traditional banks which have mobbed up most of it.

0:26:30.849 --> 0:26:34.619
<v Speaker 2>So yes, you know, the endaas and stash away, etc.

0:26:35.050 --> 0:26:38.669
<v Speaker 2>they're credible, they're good offerings, but the ability to scale

0:26:39.010 --> 0:26:41.250
<v Speaker 2>is still, um, um, limited.

0:26:42.119 --> 0:26:42.129
<v Speaker 2>OK,

0:26:43.270 --> 0:26:45.030
<v Speaker 1>I'll keep that in mind. I sometimes look at some

0:26:45.030 --> 0:26:47.609
<v Speaker 1>of these shiny new apps that they offer. Pretty impressive.

0:26:48.390 --> 0:26:50.229
<v Speaker 2>Don't get me wrong. I'm not saying they're bad. They're

0:26:50.229 --> 0:26:54.819
<v Speaker 2>good apps. They're credible. All I'm saying is that, you know,

0:26:54.989 --> 0:26:57.780
<v Speaker 2>if you had to bet to me 10 years from now,

0:26:58.069 --> 0:27:00.349
<v Speaker 2>will one of them be bigger than DBS? I think

0:27:00.349 --> 0:27:03.510
<v Speaker 2>that's a hard call because there's just too much inertia

0:27:03.510 --> 0:27:06.919
<v Speaker 2>in our system. If the traditional banks do nothing at all, right,

0:27:06.989 --> 0:27:10.030
<v Speaker 2>and so you're still in the 1980s banking world.

0:27:10.420 --> 0:27:12.900
<v Speaker 2>Then yes, I think the market shifts will be faster,

0:27:13.260 --> 0:27:16.219
<v Speaker 2>but most banks are doing enough, certainly in Singapore, most

0:27:16.219 --> 0:27:18.750
<v Speaker 2>banks are doing enough to be able to hold their own.

0:27:19.099 --> 0:27:19.218
<v Speaker 2>I

0:27:19.219 --> 0:27:19.300
<v Speaker 1>guess

0:27:19.300 --> 0:27:24.209
<v Speaker 1>that's the key. Um, to switch the topic to digital assets.

0:27:24.520 --> 0:27:26.659
<v Speaker 1>There's a lot going on on the token side, the

0:27:26.660 --> 0:27:30.810
<v Speaker 1>crypto asset side, and then all these CBDC as well. So,

0:27:31.400 --> 0:27:33.780
<v Speaker 1>your thought on that, and one specific question in that

0:27:33.780 --> 0:27:36.500
<v Speaker 1>regard is the future of stable coins and is that

0:27:36.500 --> 0:27:39.379
<v Speaker 1>a threat to bank deposits? So both of those issues.

0:27:40.040 --> 0:27:42.280
<v Speaker 2>So as a general rule, I think you will see

0:27:42.280 --> 0:27:44.449
<v Speaker 2>more tokenization of assets.

0:27:45.469 --> 0:27:48.900
<v Speaker 2>Um, it has always been that the value of money

0:27:49.189 --> 0:27:51.869
<v Speaker 2>tends to follow technology, you know, we started off with

0:27:51.869 --> 0:27:55.140
<v Speaker 2>cowry shells, then we moved to metal, gold and silver.

0:27:55.550 --> 0:27:58.270
<v Speaker 2>Then after the printing press, we moved to bills and

0:27:58.270 --> 0:28:01.750
<v Speaker 2>then currency notes. And then in the 20th century when

0:28:01.750 --> 0:28:04.979
<v Speaker 2>plastic became good, we moved to credit cards and plastic.

0:28:05.430 --> 0:28:08.069
<v Speaker 2>So it is logical to assume that in the world

0:28:08.069 --> 0:28:10.430
<v Speaker 2>most people will look for new forms of value and

0:28:10.430 --> 0:28:13.419
<v Speaker 2>changing value and already in the last 10 years, certainly

0:28:13.420 --> 0:28:14.500
<v Speaker 2>in our part of the world.

0:28:14.890 --> 0:28:17.599
<v Speaker 2>Everybody pays on a mobile phone and everybody pays by

0:28:17.599 --> 0:28:20.770
<v Speaker 2>QR code, right? And so obviously you've seen that evolution.

0:28:21.569 --> 0:28:24.540
<v Speaker 2>I think there are 2 or 3 other reasons why

0:28:24.949 --> 0:28:29.010
<v Speaker 2>a tokenized world where tokenized assets or tokenized money will

0:28:29.010 --> 0:28:34.239
<v Speaker 2>be prevalent. Um, one is that the minute you tokenize,

0:28:34.569 --> 0:28:39.479
<v Speaker 2>you can fractionalize, so you can go down to 0.0001

0:28:39.479 --> 0:28:42.170
<v Speaker 2>of anything, which means you can distribute more widely. A

0:28:42.170 --> 0:28:45.530
<v Speaker 2>lot more people can participate, so fratalization is quite important.

0:28:46.290 --> 0:28:51.780
<v Speaker 2>The second thing with the tokenization is that you can program.

0:28:52.489 --> 0:28:55.869
<v Speaker 2>So today, if I give you some money, $10 I

0:28:55.869 --> 0:28:59.030
<v Speaker 2>give you the money, but in a tokenized value this thing,

0:28:59.069 --> 0:29:02.420
<v Speaker 2>I can program saying you will get this $10 provided

0:29:02.420 --> 0:29:03.989
<v Speaker 2>123456 things happen.

0:29:04.540 --> 0:29:08.819
<v Speaker 2>So today conditionality moves separately from value. You can actually

0:29:08.819 --> 0:29:12.579
<v Speaker 2>layer in conditionality into value that has immense, immense potential

0:29:12.579 --> 0:29:15.500
<v Speaker 2>and power, right? When you can layer conditionality into value,

0:29:15.540 --> 0:29:18.300
<v Speaker 2>then you're not looking at two streams, an information stream

0:29:18.300 --> 0:29:21.339
<v Speaker 2>and a value stream. You marry the information stream and

0:29:21.339 --> 0:29:23.859
<v Speaker 2>the value steam, and then you put conditionality on top

0:29:23.859 --> 0:29:27.060
<v Speaker 2>of that. A third thing tokenization does is lets you

0:29:27.060 --> 0:29:30.380
<v Speaker 2>do atomic settlement in real time 24/7 atomic settlement.

0:29:30.839 --> 0:29:34.760
<v Speaker 2>Whether it's PVP DVP, you know, uh, and exchange trade

0:29:34.760 --> 0:29:37.000
<v Speaker 2>versus uh foreign currency trade, it can all be done

0:29:37.000 --> 0:29:40.500
<v Speaker 2>in real time. So there's a lot of value that

0:29:40.500 --> 0:29:44.040
<v Speaker 2>technology brings that can take out inefficiency in the current

0:29:44.040 --> 0:29:47.729
<v Speaker 2>clearing settlement system processes. So my general view is that

0:29:47.729 --> 0:29:51.000
<v Speaker 2>tokenize money and tokenize value, in fact, tokenize every kind

0:29:51.000 --> 0:29:52.680
<v Speaker 2>of asset form will happen.

0:29:53.530 --> 0:29:58.619
<v Speaker 2>It happened over time. Now that's different from um.

0:29:59.520 --> 0:30:01.640
<v Speaker 2>Money in the sense of will it will it replace

0:30:01.640 --> 0:30:04.050
<v Speaker 2>fiat currency right so I do think it's a token,

0:30:04.719 --> 0:30:08.920
<v Speaker 2>but I do think that eventually certainly in our construct

0:30:08.920 --> 0:30:13.280
<v Speaker 2>for the next few years, um, money will still be

0:30:13.280 --> 0:30:14.839
<v Speaker 2>feared in the sense it'll be state backed.

0:30:15.670 --> 0:30:18.510
<v Speaker 2>I think private money and the world has experimented with

0:30:18.510 --> 0:30:20.390
<v Speaker 2>private money in the past. In fact, it, you know,

0:30:20.430 --> 0:30:22.060
<v Speaker 2>in the 19th century, there are a lot of issues

0:30:22.060 --> 0:30:25.109
<v Speaker 2>of private money. It has all of the weaknesses that

0:30:25.109 --> 0:30:28.869
<v Speaker 2>we've seen historically with private money, um, that's compounded by

0:30:28.869 --> 0:30:32.780
<v Speaker 2>the fact that today the Westphalians and the nation state

0:30:33.109 --> 0:30:35.630
<v Speaker 2>means that if you're running a government, you want to

0:30:35.630 --> 0:30:38.189
<v Speaker 2>control monetary supply, you want to control monetary policy. Why

0:30:38.189 --> 0:30:41.530
<v Speaker 2>would you let abdicate the control of the monetary system

0:30:41.530 --> 0:30:42.709
<v Speaker 2>to some private player, right?

0:30:43.260 --> 0:30:46.989
<v Speaker 2>So one, the inherent weaknesses in private money. Second, nation

0:30:46.989 --> 0:30:50.170
<v Speaker 2>states won't let private money succeed because it undermines the

0:30:50.170 --> 0:30:53.180
<v Speaker 2>capacity to function as a government, as a nation state.

0:30:53.630 --> 0:30:56.660
<v Speaker 2>So I don't think you'll see private money, you know,

0:30:57.229 --> 0:31:00.229
<v Speaker 2>privately issued money, um, and so it could be a

0:31:00.229 --> 0:31:03.469
<v Speaker 2>store of value, but as a medium of exchange and

0:31:03.469 --> 0:31:06.540
<v Speaker 2>a unit of account, I don't see that happening, uh,

0:31:06.550 --> 0:31:07.310
<v Speaker 2>anytime soon.

0:31:08.689 --> 0:31:11.369
<v Speaker 2>What store of exchange, store of value, yes, of course.

0:31:11.699 --> 0:31:14.050
<v Speaker 2>There is about $12 trillion of gold in the world.

0:31:14.339 --> 0:31:17.550
<v Speaker 2>There's some 4 or $5 trillion of Bitcoin or crypto

0:31:17.550 --> 0:31:20.380
<v Speaker 2>coin in the world. Already's 40% of the total value

0:31:20.380 --> 0:31:23.339
<v Speaker 2>of gold. So the minute you have that stock of

0:31:23.339 --> 0:31:26.219
<v Speaker 2>demand and supply, there's a market. And the minute there's

0:31:26.219 --> 0:31:28.380
<v Speaker 2>a market, people will use it to store value. So

0:31:28.380 --> 0:31:30.900
<v Speaker 2>I do think it will continue to be in that form.

0:31:32.030 --> 0:31:34.319
<v Speaker 2>Um, going back to this, so if I say private

0:31:34.319 --> 0:31:37.238
<v Speaker 2>money won't exist, but tokenize will exist, what does that mean?

0:31:37.319 --> 0:31:40.199
<v Speaker 2>That means I do think you will get tokenized money

0:31:40.199 --> 0:31:45.040
<v Speaker 2>but linked to the current feared banking system, and that

0:31:45.040 --> 0:31:48.329
<v Speaker 2>by and large can happen through tokenized deposits or central

0:31:48.329 --> 0:31:49.400
<v Speaker 2>bank digital currencies.

0:31:50.170 --> 0:31:54.079
<v Speaker 2>I think central bank digital currencies will occur, but mostly

0:31:54.079 --> 0:31:57.119
<v Speaker 2>in the wholesale space because there's a real problem to solve,

0:31:57.520 --> 0:32:00.560
<v Speaker 2>which is what the multi currencies have the same dollar,

0:32:00.640 --> 0:32:02.920
<v Speaker 2>the sterling, the US dollar, we never got around to

0:32:02.920 --> 0:32:07.079
<v Speaker 2>a single global currency. If you can use a central

0:32:07.079 --> 0:32:10.599
<v Speaker 2>bank digital currency and an exchange process to get around

0:32:10.599 --> 0:32:13.359
<v Speaker 2>this multi currency thing, you can get all the benefits

0:32:13.359 --> 0:32:16.640
<v Speaker 2>I talked about instant settlement, more money with this thing.

0:32:16.719 --> 0:32:18.520
<v Speaker 2>So I do think there's a problem to solve, and

0:32:18.520 --> 0:32:19.319
<v Speaker 2>you will see that.

0:32:20.530 --> 0:32:23.609
<v Speaker 2>There are several experiments going on right now, but eventually

0:32:23.609 --> 0:32:26.369
<v Speaker 2>I think you'll see some kind of wholesale CBDC with

0:32:26.369 --> 0:32:28.239
<v Speaker 2>a clearing house which will work.

0:32:29.369 --> 0:32:33.400
<v Speaker 2>In the retail CBDC, I'm less certain because to me

0:32:33.400 --> 0:32:37.119
<v Speaker 2>the detailed CBDC, if you have a very good efficient

0:32:37.670 --> 0:32:40.910
<v Speaker 2>payment system in the country, instant payment, QR code based

0:32:40.910 --> 0:32:42.910
<v Speaker 2>like our pay now, pay you can pay at point

0:32:42.910 --> 0:32:45.910
<v Speaker 2>of sale, it's not clear to me what problem the

0:32:45.910 --> 0:32:47.550
<v Speaker 2>retail CBDC is really solving.

0:32:48.369 --> 0:32:53.488
<v Speaker 2>Um, and actually it winds up creating incremental challenges because

0:32:53.489 --> 0:32:55.729
<v Speaker 2>the minute you go to retail CBDC then you have

0:32:55.729 --> 0:32:58.699
<v Speaker 2>two choices. Does the central bank issue the retail CBDC

0:32:59.089 --> 0:33:01.369
<v Speaker 2>and open up accounts for all the citizens in the

0:33:01.369 --> 0:33:03.770
<v Speaker 2>country with the central bank. Now if you do that,

0:33:03.849 --> 0:33:07.800
<v Speaker 2>you undermine your current banking system. Uh, more than that,

0:33:07.890 --> 0:33:10.329
<v Speaker 2>you take on the onus for credit creation, and no

0:33:10.329 --> 0:33:12.699
<v Speaker 2>central bank wants to take on the onus for credit creation.

0:33:12.770 --> 0:33:15.130
<v Speaker 2>So there's some challenges with the retail CBDC.

0:33:15.599 --> 0:33:18.510
<v Speaker 2>You could do an intermediate CDC. You don't go directly

0:33:18.510 --> 0:33:21.750
<v Speaker 2>to the consumer. You go through the banking system, but

0:33:21.750 --> 0:33:23.880
<v Speaker 2>then that's like a tokenized deposit, you figure.

0:33:24.729 --> 0:33:27.280
<v Speaker 2>So my own view is that I think the prevalent

0:33:27.280 --> 0:33:30.359
<v Speaker 2>form of tokenization will be tokenized deposits. So you have

0:33:30.359 --> 0:33:32.439
<v Speaker 2>a deposit, but you tokenize it, then you get all

0:33:32.439 --> 0:33:37.829
<v Speaker 2>the benefits of programmability, atomic settlement, etc. etc. without actually

0:33:37.829 --> 0:33:41.479
<v Speaker 2>bastardizing the current fiat currency system. I think that's where

0:33:41.479 --> 0:33:42.040
<v Speaker 2>you get to.

0:33:42.900 --> 0:33:44.469
<v Speaker 2>You are especially about stablecoins.

0:33:45.119 --> 0:33:49.930
<v Speaker 2>The thing with stablecoins is that um they actually don't

0:33:49.930 --> 0:33:54.410
<v Speaker 2>function to serve anything that a tokenized deposit does except

0:33:54.410 --> 0:33:57.209
<v Speaker 2>one thing, they can be privately issued outside of the

0:33:57.209 --> 0:34:01.410
<v Speaker 2>regulated banking system. So somebody that a coin base, etc.

0:34:01.569 --> 0:34:04.010
<v Speaker 2>can say, OK, I'm creating a reserve against a bunch

0:34:04.010 --> 0:34:07.839
<v Speaker 2>of assets. I'm going to issue a stable coin against it.

0:34:08.169 --> 0:34:09.929
<v Speaker 2>Now that flies in the face of my first thing.

0:34:10.010 --> 0:34:12.370
<v Speaker 2>Why would nation states let you do that easily.

0:34:12.850 --> 0:34:14.939
<v Speaker 2>And therefore, if you look at BI has published a

0:34:14.939 --> 0:34:19.290
<v Speaker 2>paper recently, I remember, comparing a tokenized deposit in a stablecoin,

0:34:19.620 --> 0:34:22.379
<v Speaker 2>and obviously argued that the tokenized deposit is a much

0:34:22.379 --> 0:34:25.209
<v Speaker 2>better way to approach all the benefits you want as

0:34:25.209 --> 0:34:27.100
<v Speaker 2>opposed to stablecoin which is privately issued.

0:34:28.050 --> 0:34:30.850
<v Speaker 2>Also, the fact that stablecoins, some of the stablecoins, you know,

0:34:30.989 --> 0:34:33.600
<v Speaker 2>as you saw, which were linked not to a reserve,

0:34:33.810 --> 0:34:37.399
<v Speaker 2>but linked to an algorithmic balancing, uh, ran into trouble.

0:34:37.689 --> 0:34:39.330
<v Speaker 2>So that obviously took some of the sheen of the

0:34:39.330 --> 0:34:41.129
<v Speaker 2>algorithmic rebalanced stablecoins.

0:34:41.969 --> 0:34:46.149
<v Speaker 2>Um, when it comes to stablecoin back reserve, they will exist, uh,

0:34:46.209 --> 0:34:48.219
<v Speaker 2>but then you get to the question of how, how

0:34:48.219 --> 0:34:50.209
<v Speaker 2>often do you audit the reserve? How often do you

0:34:50.209 --> 0:34:52.810
<v Speaker 2>make sure the reserve exists and operated away? How do

0:34:52.810 --> 0:34:55.600
<v Speaker 2>you make sure that all the other controls are there?

0:34:56.409 --> 0:34:59.780
<v Speaker 2>So for my money, I would argue that as long

0:34:59.780 --> 0:35:05.290
<v Speaker 2>as again the traditional banking system leans into tokenizing deposits

0:35:05.290 --> 0:35:10.000
<v Speaker 2>and availing of the benefits of the digital uh asset universe.

0:35:10.379 --> 0:35:13.370
<v Speaker 2>I think that will be the game to back. If

0:35:13.370 --> 0:35:16.050
<v Speaker 2>the banks don't do that and you know and they

0:35:16.050 --> 0:35:18.489
<v Speaker 2>leave a big vacuum, then yes, private players will come

0:35:18.489 --> 0:35:21.888
<v Speaker 2>in and try to disintermediate that inefficiency through other forms

0:35:21.889 --> 0:35:21.969
<v Speaker 2>of

0:35:21.969 --> 0:35:26.209
<v Speaker 1>stablecoins, right? Your views are very much aligned with Augustin Carstens,

0:35:26.250 --> 0:35:29.250
<v Speaker 1>the former general manager of BIS. I remember him writing

0:35:29.250 --> 0:35:32.169
<v Speaker 1>this essay that even the Dutch East India Company for 50,

0:35:32.179 --> 0:35:35.340
<v Speaker 1>60 years maintained very successfully a copper-backed stablecoin.

0:35:35.620 --> 0:35:39.388
<v Speaker 1>But after a while, because it's privately issued incentives get

0:35:39.389 --> 0:35:41.149
<v Speaker 1>misaligned and you want to issue a little more with

0:35:41.149 --> 0:35:43.629
<v Speaker 1>a little less copper and erode the value and then

0:35:43.629 --> 0:35:47.080
<v Speaker 1>the trust collapses, whereas if you have state backing that

0:35:47.350 --> 0:35:49.500
<v Speaker 1>theoretically at least, you know, not necessarily on the table.

0:35:49.989 --> 0:35:52.790
<v Speaker 2>Now again, the caveat to all this, all states are

0:35:52.790 --> 0:35:55.310
<v Speaker 2>not the same. Sure, right, and so of course you

0:35:55.310 --> 0:35:57.750
<v Speaker 2>would argue that where you have states where the state

0:35:57.750 --> 0:35:59.549
<v Speaker 2>is not doing a good job but doesn't have the

0:35:59.550 --> 0:36:00.540
<v Speaker 2>trust of the people.

0:36:00.879 --> 0:36:03.739
<v Speaker 2>The currency is getting devalued, inflation is sky high. Of

0:36:03.739 --> 0:36:06.860
<v Speaker 2>course that creates a huge opening for an alternate provider

0:36:06.860 --> 0:36:10.020
<v Speaker 2>who gives you greater trust, greater efficiency. So you could

0:36:10.020 --> 0:36:12.659
<v Speaker 2>see situations of this sort, but I'm talking about in

0:36:12.659 --> 0:36:14.679
<v Speaker 2>general if you assume that you have a well functioning

0:36:14.679 --> 0:36:17.899
<v Speaker 2>government and which is supported by the people.

0:36:18.290 --> 0:36:20.070
<v Speaker 2>I think it's hard to displace that.

0:36:20.729 --> 0:36:22.500
<v Speaker 1>Can I ask you a supplemental question on the issue

0:36:22.500 --> 0:36:27.139
<v Speaker 1>of uh technology making banking seamless and transactions seamless. Should

0:36:27.139 --> 0:36:30.500
<v Speaker 1>there be some friction in banking? Back in the days

0:36:30.500 --> 0:36:32.780
<v Speaker 1>when there was bank runs, you would give a bank holiday,

0:36:32.939 --> 0:36:34.179
<v Speaker 1>let people just calm down.

0:36:35.540 --> 0:36:39.929
<v Speaker 1>RTGS and 24/7 settlement, does that add to volatility or

0:36:39.929 --> 0:36:42.049
<v Speaker 1>does it actually create a greater good?

0:36:42.250 --> 0:36:45.449
<v Speaker 2>I think they're asking a more philosophical question. Should people

0:36:45.449 --> 0:36:48.850
<v Speaker 2>continue progressing or should we put friction across different parts

0:36:48.850 --> 0:36:51.500
<v Speaker 2>of the value chain, right? And it's a good question.

0:36:51.530 --> 0:36:54.610
<v Speaker 2>It's not a nice question. I think a large part

0:36:54.610 --> 0:36:57.049
<v Speaker 2>of what we're doing with technology, we're hurtling down this

0:36:57.050 --> 0:37:00.929
<v Speaker 2>path without having thought through the other, you know, attendant

0:37:00.929 --> 0:37:03.529
<v Speaker 2>and consequential challenges that you get with it.

0:37:04.120 --> 0:37:08.750
<v Speaker 2>Um, one simple example, we made payments instant and what

0:37:08.750 --> 0:37:10.629
<v Speaker 2>happens with that is that you know you do something,

0:37:10.709 --> 0:37:13.830
<v Speaker 2>the money leaves the bank instantly, and if 10 minutes later,

0:37:13.870 --> 0:37:15.989
<v Speaker 2>20 minutes later you had a second thought, you had

0:37:15.989 --> 0:37:19.229
<v Speaker 2>an afterthought, you suddenly figure maybe you got scammed. There's

0:37:19.229 --> 0:37:23.709
<v Speaker 2>no stopping it's all gone. It's like free flow, but

0:37:23.709 --> 0:37:25.870
<v Speaker 2>when you look at the reverse and say, OK, so

0:37:25.870 --> 0:37:26.928
<v Speaker 2>should we therefore.

0:37:27.360 --> 0:37:29.540
<v Speaker 2>Uh, building so much friction to them that you don't

0:37:29.540 --> 0:37:32.429
<v Speaker 2>get the efficiency and speed. People don't like that either.

0:37:32.639 --> 0:37:36.678
<v Speaker 2>There's a lot of value from instant, right? So it's

0:37:36.679 --> 0:37:38.919
<v Speaker 2>a hard question to answer, you know, where do you

0:37:38.919 --> 0:37:41.399
<v Speaker 2>draw the line? What we're trying to do these days is.

0:37:41.899 --> 0:37:46.770
<v Speaker 2>Um, let most transactions proceed frictionless, but use AI and

0:37:46.770 --> 0:37:49.570
<v Speaker 2>data to pop up the ones which look like there

0:37:49.570 --> 0:37:51.610
<v Speaker 2>might be a challenge, and then see if we can

0:37:51.610 --> 0:37:55.250
<v Speaker 2>put some friction only in those. How successful we'll be

0:37:55.250 --> 0:37:58.000
<v Speaker 2>with that, uh, demarcation is anybody's guess.

0:37:58.879 --> 0:38:01.290
<v Speaker 1>Because related to this is the question of cybersecurity. Uh,

0:38:01.370 --> 0:38:03.850
<v Speaker 1>I had Goutam Kirti on my podcast a few months ago.

0:38:03.969 --> 0:38:07.100
<v Speaker 1>He scared the bejesus out of me detailing the kinds of,

0:38:07.169 --> 0:38:09.889
<v Speaker 1>you know, attacks that institutions like DBS get on a

0:38:09.889 --> 0:38:11.770
<v Speaker 1>daily or minute by minute basis.

0:38:12.260 --> 0:38:16.540
<v Speaker 1>So your sense of the whole move toward digital and

0:38:16.540 --> 0:38:19.259
<v Speaker 1>seamless banking and the trade-off with cybersecurity.

0:38:19.949 --> 0:38:22.280
<v Speaker 2>Well, you know, for the time being, I think.

0:38:22.969 --> 0:38:26.689
<v Speaker 2>Cybersecurity is OK, right, and so as you said, we

0:38:26.689 --> 0:38:29.948
<v Speaker 2>get hundreds of attacks every day, but we do, um,

0:38:29.969 --> 0:38:32.489
<v Speaker 2>number one, our peripheral defenses are quite sound. We have

0:38:32.489 --> 0:38:37.569
<v Speaker 2>multi layers like an onion ring of peripheralral defenses, and, um,

0:38:37.850 --> 0:38:39.979
<v Speaker 2>you know, we, we, we've been able to keep people out.

0:38:40.050 --> 0:38:42.569
<v Speaker 2>We do our pen testing regularly. We have third parties

0:38:42.570 --> 0:38:44.850
<v Speaker 2>trying to hack us and attack us deliberately and people

0:38:44.850 --> 0:38:47.169
<v Speaker 2>can't get in. So and by and large I think

0:38:47.169 --> 0:38:49.489
<v Speaker 2>that's true for a lot of the financial system.

0:38:49.850 --> 0:38:53.550
<v Speaker 2>I'm not sure equally to all other infrastructure providers, though

0:38:53.550 --> 0:38:57.879
<v Speaker 2>informed governments like Singapore have actually designated various other critical

0:38:57.879 --> 0:39:01.449
<v Speaker 2>infrastructure providers and pushed them to get the same level

0:39:01.449 --> 0:39:02.560
<v Speaker 2>of safety safeguards.

0:39:03.479 --> 0:39:05.759
<v Speaker 2>Uh, but on top of peripheral defense, the other thing

0:39:05.760 --> 0:39:10.279
<v Speaker 2>that we've done is relied a lot on, um, building

0:39:10.280 --> 0:39:12.800
<v Speaker 2>up strength within, you know, we call it inside is

0:39:12.800 --> 0:39:15.639
<v Speaker 2>the outside. You assume somebody is inside because sooner or

0:39:15.639 --> 0:39:18.149
<v Speaker 2>later we leave a window unguarded and somebody will get in.

0:39:18.520 --> 0:39:20.479
<v Speaker 2>So how do you protect if somebody's inside?

0:39:20.860 --> 0:39:24.259
<v Speaker 2>And there are techniques for that as well. Microsegmentation is one.

0:39:24.379 --> 0:39:26.419
<v Speaker 2>So if you come in, you only hit a particular segment,

0:39:26.459 --> 0:39:30.259
<v Speaker 2>you can't go everywhere else. Uh anomaly detection is another.

0:39:30.340 --> 0:39:33.540
<v Speaker 2>We use a whole bunch of algorithms and AI to detect, hey,

0:39:33.659 --> 0:39:36.290
<v Speaker 2>something's happening which is not consistent with what you would expect,

0:39:36.459 --> 0:39:39.939
<v Speaker 2>so you can quarantine and shut down very, very quickly.

0:39:40.739 --> 0:39:44.600
<v Speaker 2>Um, but the truth, time is, you know, the bad

0:39:44.600 --> 0:39:48.189
<v Speaker 2>guys have the same technology too sometimes smarter than you,

0:39:48.520 --> 0:39:51.560
<v Speaker 2>and they continue to proceed at a rapid pace. And

0:39:51.560 --> 0:39:54.399
<v Speaker 2>so you're constantly hoping that you can keep up with them,

0:39:54.439 --> 0:39:57.600
<v Speaker 2>if not stay ahead of them. One of my current

0:39:57.600 --> 0:40:00.830
<v Speaker 2>big nightmares is obviously quantum. And so with the amount

0:40:00.830 --> 0:40:04.080
<v Speaker 2>of um technology power available with quantum and the ability

0:40:04.080 --> 0:40:08.719
<v Speaker 2>to crunch through everything and unravel everybody's keys instantly.

0:40:09.060 --> 0:40:13.870
<v Speaker 2>Uh, that's a nightmare, uh, possibility. Our hope is that

0:40:13.870 --> 0:40:16.469
<v Speaker 2>quantum will guard against quantum, right? And so we're trying

0:40:16.469 --> 0:40:20.790
<v Speaker 2>to work on that as well, uh, but, uh, you know, it, it,

0:40:20.840 --> 0:40:23.310
<v Speaker 2>it could be challenging. One of the things is you

0:40:23.310 --> 0:40:25.149
<v Speaker 2>know in Singapore that we did in the last year

0:40:25.149 --> 0:40:28.709
<v Speaker 2>or two as an industry is this whole thing called

0:40:28.709 --> 0:40:32.029
<v Speaker 2>money lock or, um, you know, we call a DBS vault.

0:40:32.500 --> 0:40:35.729
<v Speaker 2>So even though all your accounts, etc. are digitally available,

0:40:36.060 --> 0:40:38.580
<v Speaker 2>we encourage you to take some of it and park

0:40:38.580 --> 0:40:40.879
<v Speaker 2>it in a section of the account where digital is not,

0:40:40.939 --> 0:40:43.179
<v Speaker 2>does not work. So at least you have a corpus

0:40:43.179 --> 0:40:46.908
<v Speaker 2>of savings which, you know, cannot be digitally impacted. I

0:40:47.179 --> 0:40:49.459
<v Speaker 2>chafed at the bit when we started that. I said

0:40:49.459 --> 0:40:52.020
<v Speaker 2>this is really going backward. You create a digital capability

0:40:52.020 --> 0:40:54.340
<v Speaker 2>and then you say, OK, I'm putting this aside so

0:40:54.340 --> 0:40:58.459
<v Speaker 2>it cannot be digitally, uh, touched. But I began to

0:40:58.459 --> 0:41:01.049
<v Speaker 2>think the same question is, you know, sometimes friction necessary.

0:41:01.550 --> 0:41:04.569
<v Speaker 2>I think because the changes that are happening are so

0:41:04.570 --> 0:41:09.070
<v Speaker 2>acute and nobody knows where it could go, it's not

0:41:09.070 --> 0:41:11.909
<v Speaker 2>illogical to say let's produce fiction in the sky and

0:41:11.909 --> 0:41:14.899
<v Speaker 2>lock some money away and not make it digitally available.

0:41:15.439 --> 0:41:17.860
<v Speaker 1>My wife always says that the jewelry that she has

0:41:17.860 --> 0:41:21.520
<v Speaker 1>is immune from cyberattack, actual theft, yes, but not cyberattack.

0:41:22.120 --> 0:41:25.389
<v Speaker 1>Um, I've left your favorite topic for the very end.

0:41:25.600 --> 0:41:29.760
<v Speaker 1>So looking ahead at banking and the potential of artificial

0:41:29.760 --> 0:41:32.629
<v Speaker 1>intelligence and particularly the advent of the large language models,

0:41:32.760 --> 0:41:34.270
<v Speaker 1>how do you see that changing banking?

0:41:35.239 --> 0:41:38.340
<v Speaker 2>Well, you know, in the short term, the changes are immense, right?

0:41:38.379 --> 0:41:40.790
<v Speaker 2>And you think, by the way, it's not just banking,

0:41:40.919 --> 0:41:43.959
<v Speaker 2>you think about any white collar jobs or what do

0:41:43.959 --> 0:41:47.479
<v Speaker 2>white collar jobs entail? We read stuff, then we sort

0:41:47.479 --> 0:41:49.989
<v Speaker 2>of synthesize them in our brains and put them together.

0:41:50.439 --> 0:41:53.158
<v Speaker 2>Then we produce some output to either send an email

0:41:53.159 --> 0:41:55.399
<v Speaker 2>out or you do a PowerPoint presentation or you do

0:41:55.399 --> 0:41:56.479
<v Speaker 2>a pitch book to someone.

0:41:57.090 --> 0:41:59.570
<v Speaker 2>Um, and then maybe you'll act if you're sitting there, you,

0:41:59.689 --> 0:42:02.610
<v Speaker 2>you know, maybe pass some transacting entries or you still

0:42:02.610 --> 0:42:04.169
<v Speaker 2>got to send a follow up to somebody you have

0:42:04.169 --> 0:42:05.169
<v Speaker 2>to call somebody, right?

0:42:06.189 --> 0:42:09.739
<v Speaker 2>Today's um GEI with the LLMs in the back of it.

0:42:09.909 --> 0:42:13.659
<v Speaker 2>uh forget domain specific ALM broad LM, they do all four.

0:42:13.770 --> 0:42:16.870
<v Speaker 2>They read, they read better than we read, they synthesize,

0:42:16.909 --> 0:42:19.989
<v Speaker 2>they can produce a 4 page summary like this of

0:42:19.989 --> 0:42:23.889
<v Speaker 2>everything they do synthesize it. They produce output, visual output,

0:42:23.949 --> 0:42:25.510
<v Speaker 2>audio output, pitch books.

0:42:26.320 --> 0:42:29.280
<v Speaker 2>And with agentech, they do your actions. They will pass

0:42:29.280 --> 0:42:31.419
<v Speaker 2>your entries for you. They will send a follow up email,

0:42:31.500 --> 0:42:34.620
<v Speaker 2>they change for whatever. So if you think about the

0:42:34.620 --> 0:42:37.500
<v Speaker 2>nature of uh GEI, it does everything a white collar

0:42:37.500 --> 0:42:40.979
<v Speaker 2>person does in banking, 70% of our jobs are of

0:42:40.979 --> 0:42:44.459
<v Speaker 2>this nature. So you'll find that increasingly the computer can

0:42:44.459 --> 0:42:47.969
<v Speaker 2>do a lot of this more efficiently, better and more effectively,

0:42:48.300 --> 0:42:50.860
<v Speaker 2>and so there's one big change. The second big change

0:42:50.860 --> 0:42:53.370
<v Speaker 2>we've already seen, which is the capacity to predict.

0:42:53.739 --> 0:42:57.138
<v Speaker 2>Right. And so exactly as Netflix and Amazon, we predict

0:42:57.139 --> 0:42:59.100
<v Speaker 2>what will the customer want to do, what, what can

0:42:59.100 --> 0:43:01.739
<v Speaker 2>we tell the customer to a large extent it's very

0:43:01.739 --> 0:43:04.300
<v Speaker 2>helpful because you can give the customer a much better

0:43:04.300 --> 0:43:07.739
<v Speaker 2>level of experience and service because at, uh, you're not

0:43:07.739 --> 0:43:10.139
<v Speaker 2>dealing with the customer the segment of one and you

0:43:10.139 --> 0:43:12.620
<v Speaker 2>know the customer intimately. You don't, but AI knows the

0:43:12.620 --> 0:43:16.649
<v Speaker 2>customer intimately and can therefore, whether it's new products or

0:43:16.649 --> 0:43:19.489
<v Speaker 2>just service, do a much better job than you could before.

0:43:19.919 --> 0:43:23.009
<v Speaker 2>So I think the way banking will be done will change,

0:43:23.260 --> 0:43:28.888
<v Speaker 2>efficiency will increase, your um um the customer experience will change,

0:43:29.020 --> 0:43:31.860
<v Speaker 2>the customer outcomes will change, um, all of this, and

0:43:31.860 --> 0:43:33.739
<v Speaker 2>this will happen in the, in front of our eyes

0:43:33.739 --> 0:43:34.810
<v Speaker 2>in the next 3 to 5 years.

0:43:35.629 --> 0:43:38.949
<v Speaker 2>The big question is, do you get a step beyond that?

0:43:39.939 --> 0:43:44.189
<v Speaker 2>So at um um recent um an offsite meeting we had,

0:43:44.320 --> 0:43:48.158
<v Speaker 2>we had the COV Bank and he said they're speculating

0:43:48.159 --> 0:43:51.679
<v Speaker 2>about a purely AI driven and design bank where the

0:43:51.679 --> 0:43:55.080
<v Speaker 2>customer designs the bank. You don't even need a bank, right?

0:43:55.239 --> 0:43:57.479
<v Speaker 2>So you have the AI moves and the the customer

0:43:57.479 --> 0:43:59.919
<v Speaker 2>can pull it together. The customer creates his own AI

0:43:59.919 --> 0:44:02.719
<v Speaker 2>bank and each customer creates the 9 billion people have

0:44:02.719 --> 0:44:06.360
<v Speaker 2>9 billion banks all created by themselves using AI tools

0:44:06.639 --> 0:44:08.540
<v Speaker 2>who can do all of the things I talked about

0:44:08.540 --> 0:44:09.319
<v Speaker 2>but for the customer.

0:44:09.770 --> 0:44:13.250
<v Speaker 2>Right, can do the management so it's a customer agent

0:44:13.250 --> 0:44:15.290
<v Speaker 2>which is working in the world of finance directly for

0:44:15.290 --> 0:44:18.610
<v Speaker 2>a customer. Now I haven't thought enough about how this

0:44:18.610 --> 0:44:21.699
<v Speaker 2>will function, but I can see the underlying philosophy. If

0:44:21.699 --> 0:44:24.330
<v Speaker 2>you can get to where I'm talking about, could you

0:44:24.330 --> 0:44:27.080
<v Speaker 2>take it to the next level? I think it's not impossible.

0:44:28.139 --> 0:44:32.449
<v Speaker 1>And from a risk management perspective, are we thinking sufficiently

0:44:32.449 --> 0:44:36.010
<v Speaker 1>about the disruptive impact of AI, whether it is cybersecurity

0:44:36.010 --> 0:44:40.709
<v Speaker 1>related or just overall trading related or bank behavior related?

0:44:41.370 --> 0:44:44.570
<v Speaker 2>I think to an extent everybody is, for example, we

0:44:44.570 --> 0:44:47.969
<v Speaker 2>have a whole bunch of people focusing on the tech challenges,

0:44:48.030 --> 0:44:51.649
<v Speaker 2>you know, hallucination, wrong information, AI is a life of

0:44:51.649 --> 0:44:55.570
<v Speaker 2>its own, and we have whole committees and model reviews, etc.

0:44:55.669 --> 0:44:56.129
<v Speaker 2>to do that.

0:44:56.639 --> 0:45:00.100
<v Speaker 2>But in truth, I would also say that we don't

0:45:00.100 --> 0:45:02.500
<v Speaker 2>know what AI can do. We frankly don't even know

0:45:02.500 --> 0:45:05.209
<v Speaker 2>how the models always work, but more important, we don't

0:45:05.209 --> 0:45:07.729
<v Speaker 2>know to what extent AI can go. Does AI get

0:45:07.729 --> 0:45:10.110
<v Speaker 2>to a stage where it's almost sentient and therefore it

0:45:10.110 --> 0:45:13.129
<v Speaker 2>is now doing things you hadn't thought about, not impossible.

0:45:13.580 --> 0:45:16.649
<v Speaker 2>So are there a risk that will come along the pike?

0:45:16.659 --> 0:45:18.100
<v Speaker 2>I think there might be. And so we've got to

0:45:18.100 --> 0:45:20.590
<v Speaker 2>be quite thoughtful and cautious about, you know, how do

0:45:20.590 --> 0:45:23.540
<v Speaker 2>you put things to work. One thing you take GEI

0:45:23.540 --> 0:45:26.300
<v Speaker 2>over 18 months we've used a lot of GEI and DBS.

0:45:26.820 --> 0:45:30.479
<v Speaker 2>And until this month we basically said we won't go

0:45:30.479 --> 0:45:32.639
<v Speaker 2>direct to consumer, so we will put a man in

0:45:32.639 --> 0:45:35.520
<v Speaker 2>the middle, a human in the loop just because I'm

0:45:35.520 --> 0:45:38.399
<v Speaker 2>not sure what else is going on over there. But

0:45:38.399 --> 0:45:41.120
<v Speaker 2>eventually you get a greater degree of confidence and say, OK,

0:45:41.199 --> 0:45:44.239
<v Speaker 2>let's try this. Let's do a low risk and you

0:45:44.239 --> 0:45:47.080
<v Speaker 2>start building from there. Um, we will have to do

0:45:47.080 --> 0:45:50.678
<v Speaker 2>trial and error and make sure you do the low

0:45:50.679 --> 0:45:53.790
<v Speaker 2>risk things and not bet the farm as you go forward.

0:45:54.750 --> 0:45:57.139
<v Speaker 2>In addition to the risk in the banking system itself,

0:45:57.270 --> 0:45:59.270
<v Speaker 2>you know, the model is they do model it right

0:45:59.270 --> 0:46:01.699
<v Speaker 2>and so on that even human beings can make a difference.

0:46:02.110 --> 0:46:05.189
<v Speaker 2>But the bigger challenges to me are the social challenges, right?

0:46:05.270 --> 0:46:07.149
<v Speaker 2>And so I talked about a new way of working.

0:46:07.189 --> 0:46:09.899
<v Speaker 2>I talked about, you know, a new nature of work,

0:46:10.239 --> 0:46:12.709
<v Speaker 2>but what does that mean for society? What does that

0:46:12.709 --> 0:46:15.709
<v Speaker 2>mean for the workforce? What does it mean for labor markets?

0:46:15.909 --> 0:46:19.250
<v Speaker 2>What does that mean for, you know, uh, the old equation,

0:46:19.350 --> 0:46:21.629
<v Speaker 2>the capital and labor, this thing, productivity.

0:46:22.149 --> 0:46:25.260
<v Speaker 2>I don't really thought about any of those things and

0:46:25.260 --> 0:46:27.370
<v Speaker 2>when you push the argument people say, OK, we all

0:46:27.370 --> 0:46:30.449
<v Speaker 2>work 3 days a week and rely on UBI universal

0:46:30.449 --> 0:46:34.419
<v Speaker 2>basic income, but I don't know whether people have thought through,

0:46:34.570 --> 0:46:36.409
<v Speaker 2>you know, how this works and what it means if

0:46:36.409 --> 0:46:38.850
<v Speaker 2>you're just sitting and working 3 days a week. So

0:46:38.850 --> 0:46:40.959
<v Speaker 2>I think there are a lot of uncertainties out there,

0:46:41.530 --> 0:46:44.209
<v Speaker 2>and this has been one of my big challenges in

0:46:44.209 --> 0:46:46.449
<v Speaker 2>the last couple of years as CEO. How do you

0:46:46.449 --> 0:46:49.810
<v Speaker 2>calibrate and get that balance right? One part of me.

0:46:50.459 --> 0:46:53.819
<v Speaker 2>Responds to the Chuck Prince uh statement and the music

0:46:53.820 --> 0:46:56.100
<v Speaker 2>on you got to get on the dance floor, and

0:46:56.100 --> 0:46:58.500
<v Speaker 2>I think as CEO I would have been remiss if

0:46:58.500 --> 0:47:02.689
<v Speaker 2>I had not led DBS into embracing data, AI, GEI,

0:47:02.699 --> 0:47:05.219
<v Speaker 2>new ways of working we'd have got left behind and

0:47:05.219 --> 0:47:07.620
<v Speaker 2>we owe it to our shareholders and our customers to

0:47:07.620 --> 0:47:08.489
<v Speaker 2>do well by them.

0:47:09.300 --> 0:47:12.229
<v Speaker 2>But at the same time I've been acutely conscious of

0:47:12.229 --> 0:47:15.100
<v Speaker 2>all these big issues the ethical problems, the moral problems,

0:47:15.179 --> 0:47:19.149
<v Speaker 2>the humanistic problems, the risk problems. So while we've been

0:47:19.149 --> 0:47:22.659
<v Speaker 2>embracing this, we've been trying to make sure that we

0:47:22.659 --> 0:47:26.729
<v Speaker 2>get the balance right through our oversight committees through, you know,

0:47:26.899 --> 0:47:29.659
<v Speaker 2>one step at a time, um, say, OK, we don't

0:47:29.659 --> 0:47:31.419
<v Speaker 2>have to be first to market for this, we can

0:47:31.419 --> 0:47:34.020
<v Speaker 2>be 3rd to market because we just need to understand

0:47:34.020 --> 0:47:34.780
<v Speaker 2>what is going on.

0:47:35.520 --> 0:47:37.590
<v Speaker 2>I'm hoping we have the balance right so far I

0:47:37.590 --> 0:47:41.040
<v Speaker 2>think we have, but we've got to continue to make

0:47:41.040 --> 0:47:42.299
<v Speaker 2>sure it's a balanced approach.

0:47:42.500 --> 0:47:44.310
<v Speaker 1>OK, since you mentioned the banks for, maybe I'm going

0:47:44.310 --> 0:47:47.100
<v Speaker 1>to ask you one more question. Pius have the banks,

0:47:47.229 --> 0:47:50.949
<v Speaker 1>which seemed very enthusiastic with respect to carbon pricing and

0:47:50.949 --> 0:47:53.669
<v Speaker 1>helping their clients to go through the journey, have they

0:47:53.669 --> 0:47:56.149
<v Speaker 1>really managed to move the needle on green transition? Well,

0:47:56.280 --> 0:47:56.409
<v Speaker 1>you know,

0:47:56.510 --> 0:48:00.790
<v Speaker 2>I think it's not a reasonable question. What I've always maintained.

0:48:01.110 --> 0:48:03.060
<v Speaker 2>That to put the monkey on the back of the

0:48:03.060 --> 0:48:07.459
<v Speaker 2>banks saying they will make the green transition happen is

0:48:07.459 --> 0:48:11.899
<v Speaker 2>kind of short sighted. There's a macroeconomy, an industrialized economy

0:48:11.899 --> 0:48:14.899
<v Speaker 2>that we've all collectively built up over 150 years, very

0:48:14.899 --> 0:48:19.189
<v Speaker 2>carbon carbon intensive economy, but that is industry after industry.

0:48:19.540 --> 0:48:22.290
<v Speaker 2>So the notion that the bank would sit here and say, OK,

0:48:22.540 --> 0:48:25.020
<v Speaker 2>I will now change this by deciding whether I give

0:48:25.020 --> 0:48:26.459
<v Speaker 2>you money or don't give you money.

0:48:26.820 --> 0:48:30.169
<v Speaker 2>Is a little bit um short sighted. I mean it's

0:48:30.169 --> 0:48:33.449
<v Speaker 2>it's unreasonable. Who's the I say who's the bank to

0:48:33.449 --> 0:48:36.919
<v Speaker 2>play God? If an elected government of the country says

0:48:36.919 --> 0:48:40.049
<v Speaker 2>I still continue to need fossil fuel energy for my

0:48:40.050 --> 0:48:43.810
<v Speaker 2>people because the people who elected me still need electricity, power,

0:48:43.850 --> 0:48:47.479
<v Speaker 2>and the GDP is only $2000. Who's the bank sitting

0:48:47.479 --> 0:48:49.129
<v Speaker 2>outside to say, hey, you know what, I know better

0:48:49.129 --> 0:48:52.010
<v Speaker 2>than you. I don't think your people deserve energy and

0:48:52.010 --> 0:48:53.919
<v Speaker 2>so I'm going to turn off the tap on this

0:48:54.250 --> 0:48:56.649
<v Speaker 2>and you figure out how to get renewable energy, right?

0:48:57.209 --> 0:48:59.689
<v Speaker 2>So it's not straightforward to say the banks should do it.

0:49:00.379 --> 0:49:03.250
<v Speaker 2>Have the banks been able to help with the process?

0:49:03.659 --> 0:49:06.580
<v Speaker 2>I think they have, but the whole transition itself has

0:49:06.580 --> 0:49:08.909
<v Speaker 2>been slow. So, you know, yes, the banks have, you know,

0:49:09.020 --> 0:49:12.580
<v Speaker 2>we've got $80 to $90 billion in sustainability link loans.

0:49:12.739 --> 0:49:15.300
<v Speaker 2>Do those loans make a difference at the margin, yes,

0:49:15.340 --> 0:49:17.500
<v Speaker 2>I give somebody cheaper money if they're doing green stuff.

0:49:17.580 --> 0:49:20.540
<v Speaker 2>It's more expensive money. And so hopefully that incent the

0:49:20.540 --> 0:49:21.979
<v Speaker 2>right behavior to do more.

0:49:22.139 --> 0:49:25.009
<v Speaker 2>Activities to do less brown activities and so on. We're

0:49:25.010 --> 0:49:27.810
<v Speaker 2>giving people money for transition as we move from brown

0:49:27.810 --> 0:49:30.379
<v Speaker 2>to green, we'll give you more money. We'll create more programs.

0:49:30.489 --> 0:49:32.929
<v Speaker 2>So I think we are being facilitated. We're trying to

0:49:32.929 --> 0:49:35.600
<v Speaker 2>make sure that we help people go from one end

0:49:35.600 --> 0:49:38.280
<v Speaker 2>to the other, but can we be the principal driver

0:49:38.280 --> 0:49:40.719
<v Speaker 2>of the change? I don't think that's realistic.

0:49:41.489 --> 0:49:43.600
<v Speaker 1>Finally, what makes you hopeful?

0:49:44.919 --> 0:49:48.069
<v Speaker 2>Or humanity, and if you think about the 5000 years

0:49:48.070 --> 0:49:52.158
<v Speaker 2>of known human history, uh, whether it's geopolitics or whether

0:49:52.159 --> 0:49:54.709
<v Speaker 2>it's innovation and tech change, this is not the first

0:49:54.709 --> 0:49:58.759
<v Speaker 2>time we've, uh, come to this. People say that geopolitics

0:49:58.760 --> 0:50:03.120
<v Speaker 2>is unprecedented even in my lifetime, forget the, you know, the, the,

0:50:03.139 --> 0:50:05.000
<v Speaker 2>the 20th century.

0:50:05.459 --> 0:50:08.560
<v Speaker 2>I can name half a dozen times when geopolitics was

0:50:08.560 --> 0:50:11.469
<v Speaker 2>more fractious than it is now, and if you go

0:50:11.469 --> 0:50:14.080
<v Speaker 2>back to the 19th century, I mean, people are constantly

0:50:14.080 --> 0:50:16.399
<v Speaker 2>warring with each other all the time, so this has

0:50:16.399 --> 0:50:18.800
<v Speaker 2>not been the worst. And if you look at the

0:50:18.800 --> 0:50:22.110
<v Speaker 2>pace of change in the 1880 to 2000 period, uh,

0:50:22.120 --> 0:50:26.889
<v Speaker 2>to the 1900 period with that went to electricity, power, steam, transport,

0:50:27.169 --> 0:50:30.879
<v Speaker 2>globalizing world came together, and the world saw some massive,

0:50:30.919 --> 0:50:32.919
<v Speaker 2>massive changes at that point in time as well.

0:50:33.260 --> 0:50:35.739
<v Speaker 2>So even from an innovation standpoint, where there's a lot

0:50:35.739 --> 0:50:39.530
<v Speaker 2>of innovation happening now, we have seen that before and

0:50:39.699 --> 0:50:42.259
<v Speaker 2>I am heartened and hopeful about the fact that we

0:50:42.260 --> 0:50:45.860
<v Speaker 2>as humanity have been ingenious enough and creative enough to

0:50:45.860 --> 0:50:48.299
<v Speaker 2>see our way through these issues and by and large

0:50:48.300 --> 0:50:50.780
<v Speaker 2>the world is in a better place today from a

0:50:50.780 --> 0:50:54.969
<v Speaker 2>uh uh um quality of life standpoint, uh, if you,

0:50:55.060 --> 0:50:59.739
<v Speaker 2>you know, um uh um park the environmental challenges for

0:50:59.739 --> 0:51:00.100
<v Speaker 2>a minute.

0:51:00.379 --> 0:51:03.699
<v Speaker 2>You know, healthcare conditions are better, life spans are longer,

0:51:03.989 --> 0:51:07.709
<v Speaker 2>you know, infant mortality is lower, educations are higher, poverty

0:51:07.709 --> 0:51:10.860
<v Speaker 2>is lower, and now the world has progressed, uh, well.

0:51:11.270 --> 0:51:13.709
<v Speaker 2>If we can see a way to addressing some of

0:51:13.709 --> 0:51:18.479
<v Speaker 2>the big planetary challenges climate and biodiversity for sure, um,

0:51:18.550 --> 0:51:22.388
<v Speaker 2>I think we're still, um, in a good place in

0:51:22.389 --> 0:51:24.459
<v Speaker 2>terms of where mankind needs to go.

0:51:25.379 --> 0:51:27.500
<v Speaker 1>Well, on that note, Piush, thank you very much for

0:51:27.500 --> 0:51:29.500
<v Speaker 1>your time and insights. I'm not gonna say goodbye to

0:51:29.500 --> 0:51:31.060
<v Speaker 1>you because I look forward to having you back on

0:51:31.060 --> 0:51:31.979
<v Speaker 1>coffee time. All right,

0:51:32.060 --> 0:51:33.959
<v Speaker 2>maybe the 200th episode we'll go again.

0:51:34.449 --> 0:51:35.100
<v Speaker 1>So very good. Thank

0:51:35.100 --> 0:51:36.540
<v Speaker 2>you very much. Take care. Thank you.

0:51:38.159 --> 0:51:40.638
<v Speaker 1>Thanks to our listeners and viewers as well. Copy Time

0:51:40.639 --> 0:51:43.709
<v Speaker 1>was produced by Ken Delbridge at Spy Studios. Violet Lee

0:51:43.709 --> 0:51:47.239
<v Speaker 1>and Daisy Sherma provided additional assistance. It is for information

0:51:47.239 --> 0:51:52.279
<v Speaker 1>only and does not represent any trade recommendations. All 150

0:51:52.280 --> 0:51:55.158
<v Speaker 1>episodes of the podcast are available on YouTube and on

0:51:55.159 --> 0:51:59.678
<v Speaker 1>all major podcast platforms, including Apple, Google, and Spotify. As

0:51:59.679 --> 0:52:02.879
<v Speaker 1>for our research publications, webinars, and live streams, you can

0:52:02.879 --> 0:52:06.280
<v Speaker 1>find them all by Googling DBS Research Library. Have a

0:52:06.280 --> 0:52:06.760
<v Speaker 1>great day.