1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred d ui away now offering free remote 2 00:00:02,920 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:09,000 Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,400 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred dui 5 00:00:12,480 --> 00:00:15,320 Speaker 1: away dot com or call eight hundred. 6 00:00:15,160 --> 00:00:16,000 Speaker 2: D u y away. 7 00:00:16,239 --> 00:00:18,400 Speaker 3: Today we call a woman who just had a very 8 00:00:18,520 --> 00:00:23,800 Speaker 3: memorable year attending four different music concerts, most of them 9 00:00:23,800 --> 00:00:26,880 Speaker 3: with her sister, and apparently while she was there, she 10 00:00:27,000 --> 00:00:29,920 Speaker 3: complained about all the extra fees they were charging her 11 00:00:29,920 --> 00:00:30,720 Speaker 3: on the ticket site. 12 00:00:30,840 --> 00:00:34,640 Speaker 4: Yeah, I feel you, the hidden feet hidden feeshere. She 13 00:00:34,640 --> 00:00:36,720 Speaker 4: could probably have bought a house by this time after 14 00:00:36,800 --> 00:00:37,920 Speaker 4: all the concerts that she went to. 15 00:00:38,120 --> 00:00:41,040 Speaker 3: Well, thankfully, some representatives are about to call and ask 16 00:00:41,120 --> 00:00:44,040 Speaker 3: her about her experience, and maybe even toss in a 17 00:00:44,080 --> 00:00:48,040 Speaker 3: few extra charges during the conversation, just for kicks. 18 00:00:48,120 --> 00:00:50,239 Speaker 2: Yeah, figures, it's your phone tap right now. 19 00:00:50,560 --> 00:00:56,160 Speaker 1: Another Hello. 20 00:00:57,080 --> 00:00:59,600 Speaker 4: Hi, my name's Toby Barnhart. I work at Ticketmaster as 21 00:00:59,600 --> 00:01:05,040 Speaker 4: this Jackie. It is hi, Jackie, I'm calling. According to 22 00:01:05,080 --> 00:01:08,360 Speaker 4: our records, you purchased four separate concert tickets last year 23 00:01:08,560 --> 00:01:09,520 Speaker 4: through our website. 24 00:01:09,680 --> 00:01:12,039 Speaker 2: Is that correct? That's pretty cool? 25 00:01:13,520 --> 00:01:14,960 Speaker 1: Yeah, I guess we did. 26 00:01:15,319 --> 00:01:21,959 Speaker 2: Fun. You sound like a fun person. Thank you. You're welcome. Okay, 27 00:01:22,080 --> 00:01:25,400 Speaker 2: is that why you're calling me? Kind of? I'm just 28 00:01:25,480 --> 00:01:26,680 Speaker 2: confirming that these are right. 29 00:01:26,840 --> 00:01:31,920 Speaker 4: You went to Harry Styles, Morgan Wallen, Beyonce and pee 30 00:01:32,319 --> 00:01:33,880 Speaker 4: with an exclamation. 31 00:01:35,400 --> 00:01:41,639 Speaker 2: And mkp. Her name is pink. Huh that's a funny 32 00:01:41,640 --> 00:01:46,240 Speaker 2: way to spell, you know if that's her legal name. No, 33 00:01:46,319 --> 00:01:48,240 Speaker 2: it's definitely not her legal name. You don't know. 34 00:01:49,040 --> 00:01:50,240 Speaker 3: Listen, why are you calling? 35 00:01:50,320 --> 00:01:52,120 Speaker 1: What is the point of this call? Right? 36 00:01:52,160 --> 00:01:52,559 Speaker 2: I'm sorry? 37 00:01:53,160 --> 00:01:55,160 Speaker 4: So, first of all, we would like to thank you 38 00:01:55,240 --> 00:01:58,240 Speaker 4: for buying your tickets with us, even though realistically you 39 00:01:58,240 --> 00:02:01,280 Speaker 4: don't really have another option, just kind of, but you 40 00:02:01,360 --> 00:02:03,800 Speaker 4: click purchase on our site and that's all that mattered. 41 00:02:04,280 --> 00:02:05,280 Speaker 2: How can I help you, sir? 42 00:02:05,880 --> 00:02:09,160 Speaker 4: Okay, while you were at those venues, did you consume 43 00:02:09,200 --> 00:02:10,519 Speaker 4: any food or beverage? 44 00:02:11,760 --> 00:02:15,440 Speaker 2: I probably did eat and drink? Yeah? Is it a 45 00:02:15,480 --> 00:02:19,639 Speaker 2: Starbay or something? Well? No, I just needed a confirmation because. 46 00:02:19,320 --> 00:02:22,560 Speaker 4: Now that I ate and drank, correct, now I can 47 00:02:22,600 --> 00:02:24,240 Speaker 4: collect the concessions fee. 48 00:02:25,160 --> 00:02:27,960 Speaker 2: Wait what Yeah? You see, it's hard for us to 49 00:02:27,960 --> 00:02:29,720 Speaker 2: know if people are gonna eat and drink. 50 00:02:29,520 --> 00:02:32,560 Speaker 4: At the show, so we can't just like add it 51 00:02:32,600 --> 00:02:34,280 Speaker 4: onto the list of fees already while you're. 52 00:02:34,120 --> 00:02:37,480 Speaker 2: Purchasing tickets, just in case you don't. But you did, 53 00:02:38,000 --> 00:02:41,200 Speaker 2: I'm not paying any more fees. You can forget about this. Well, 54 00:02:42,320 --> 00:02:45,520 Speaker 2: I beg to differ. We actually have to charge your card. 55 00:02:45,880 --> 00:02:47,880 Speaker 2: You can beg to differ all you like. If you 56 00:02:47,960 --> 00:02:50,320 Speaker 2: charge my card, I will most certainly call my bank 57 00:02:50,600 --> 00:02:52,040 Speaker 2: and have those charges reversed. 58 00:02:52,120 --> 00:02:54,440 Speaker 4: Well. Part of our terms and conditions, which I'm sure 59 00:02:54,440 --> 00:02:57,160 Speaker 4: you read right. Everybody reads the thoroughly the terms and 60 00:02:57,200 --> 00:02:59,040 Speaker 4: conditions during checkout point? 61 00:02:59,120 --> 00:03:01,600 Speaker 2: Sir, why are you calling me? I'm not paying any 62 00:03:01,680 --> 00:03:02,440 Speaker 2: extra fees. 63 00:03:02,680 --> 00:03:04,320 Speaker 1: This is absolutely obst. 64 00:03:04,800 --> 00:03:07,560 Speaker 4: Okay, come on now, you know you're legally obligated to 65 00:03:07,560 --> 00:03:08,800 Speaker 4: pay it, and I think you know. 66 00:03:08,919 --> 00:03:10,560 Speaker 2: I think you want to do the right thing. I 67 00:03:10,600 --> 00:03:13,519 Speaker 2: think you're a joker. Are you soundary? Oh you're a 68 00:03:13,639 --> 00:03:15,919 Speaker 2: jokes there. You're not getting any more money yet. Look, 69 00:03:16,040 --> 00:03:17,080 Speaker 2: nobody wants debt. 70 00:03:17,160 --> 00:03:20,240 Speaker 4: Nobody wants some unpaid food and beverage fee hanging over your. 71 00:03:20,160 --> 00:03:21,440 Speaker 2: Head for the rest of your life. 72 00:03:21,440 --> 00:03:22,080 Speaker 3: I'm not paying. 73 00:03:22,400 --> 00:03:23,440 Speaker 2: I don't care what you say. 74 00:03:23,639 --> 00:03:25,200 Speaker 4: As a matter of fact, I'm about to hang up 75 00:03:25,200 --> 00:03:26,600 Speaker 4: with you because I have things to do and this 76 00:03:26,680 --> 00:03:28,560 Speaker 4: is a waste of time. No, if you hang up 77 00:03:28,600 --> 00:03:30,360 Speaker 4: before I say goodbye, that's going to be a hang 78 00:03:30,440 --> 00:03:31,440 Speaker 4: up fee and I cannot. 79 00:03:31,600 --> 00:03:32,800 Speaker 2: I do not want to do that. I have your 80 00:03:32,840 --> 00:03:35,240 Speaker 2: card on file. You are trying to charge us for 81 00:03:35,280 --> 00:03:39,480 Speaker 2: every saying? What is a Spirit Airlines? What a coincidence? 82 00:03:39,480 --> 00:03:42,920 Speaker 2: They're actually partners with US Marine tickets. Shut up, I 83 00:03:42,920 --> 00:03:46,680 Speaker 2: can get a discount. Stop talking. This is absolutely ridiculous. 84 00:03:46,760 --> 00:03:49,600 Speaker 2: We're really talking about fees. You guys get over like 85 00:03:49,800 --> 00:03:53,160 Speaker 2: fat cats in this thing and you want more money. Okay, 86 00:03:53,200 --> 00:03:55,800 Speaker 2: I see you're upset. I can make this better. What 87 00:03:55,920 --> 00:03:58,200 Speaker 2: if I do? You can make this better? You can 88 00:03:58,280 --> 00:03:59,480 Speaker 2: get off the phone with me. 89 00:03:59,720 --> 00:04:02,280 Speaker 4: How fifty percent off your long distance ride share to 90 00:04:02,320 --> 00:04:06,040 Speaker 4: the concert fee sound huh? Oh my gosh. 91 00:04:06,080 --> 00:04:08,880 Speaker 2: We didn't even take a ride share. We drove. That's 92 00:04:08,960 --> 00:04:09,480 Speaker 2: not true. 93 00:04:09,520 --> 00:04:11,680 Speaker 4: And your sister, Emily told me you guys ubered it 94 00:04:11,720 --> 00:04:14,400 Speaker 4: and you split the bill because you were drinking before 95 00:04:14,440 --> 00:04:15,000 Speaker 4: and during. 96 00:04:15,600 --> 00:04:17,960 Speaker 1: Why would my sister tell you all of my business? 97 00:04:18,040 --> 00:04:20,279 Speaker 4: Because she listens to our morning show and she said 98 00:04:20,320 --> 00:04:22,920 Speaker 4: you'd be very easy to prank, and she was right. 99 00:04:23,000 --> 00:04:26,040 Speaker 4: And I like Emily, so don't yell at her. 100 00:04:26,720 --> 00:04:27,560 Speaker 1: Wait what. 101 00:04:28,960 --> 00:04:31,320 Speaker 4: This is actually Jose from Brick and Jeffrey in the morning. 102 00:04:31,440 --> 00:04:33,240 Speaker 4: We're doing a prank phone call on you. This is 103 00:04:33,279 --> 00:04:33,880 Speaker 4: a phone tap. 104 00:04:34,880 --> 00:04:40,560 Speaker 2: Oh my, are you serious? No, I'm not serious. That's 105 00:04:40,560 --> 00:04:41,440 Speaker 2: the point. 106 00:04:43,160 --> 00:04:43,880 Speaker 1: Absurd. 107 00:04:44,640 --> 00:04:47,000 Speaker 4: She told us that she's been to a few concerts 108 00:04:47,000 --> 00:04:50,599 Speaker 4: with you, and you complained about the fees the whole time. 109 00:04:51,480 --> 00:04:55,520 Speaker 2: You guys are crazy and I'm kill I see her. Well, 110 00:04:55,560 --> 00:04:57,880 Speaker 2: there is also a murder fee, but I'll wave it. 111 00:04:58,320 --> 00:05:02,520 Speaker 2: Oh my dark fifty murder only for today. 112 00:05:02,920 --> 00:05:04,920 Speaker 1: I love it. 113 00:05:06,000 --> 00:05:08,800 Speaker 2: Wake up every morning with phone tabs. Weekday mornings on 114 00:05:08,880 --> 00:05:11,520 Speaker 2: the twenties, Brooke and Jeffrey in the morning