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Speaker 1: Today, we call a woman who just had a very

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Speaker 1: memorable year attending four different music concerts, most of them

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Speaker 1: with her sister, and apparently while she was there, she

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Speaker 1: complained about all the extra fees they were charging her

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Speaker 1: on the ticket site.

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Speaker 2: Yeah, I feel you the hide. She could probably have

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Speaker 2: bought a house by this time after all the concerts

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Speaker 2: that she went to.

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Speaker 1: Well, thankfully, some representatives are about to call and ask

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Speaker 1: her about her experience, and maybe even tossing a few

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Speaker 1: extra charges during the conversation, just for kicks. Yeah, figures,

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Speaker 1: it's your phone tap right now.

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Speaker 2: Working Jeffrey's phone taps on the twenties. Hello, Hi, my

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Speaker 2: name's Toby Barnhardt. I work at Ticketmasters. This Jackie Mit,

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Speaker 2: it is hi Jackie. I'm calling. According to our records,

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Speaker 2: you purchased four separate concert tickets last year through our website.

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Speaker 2: Is that correct? That's pretty cool.

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Speaker 3: Yeah, I guess we did.

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Speaker 2: Fun. You sound like a fun person.

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Speaker 3: Thank you. You're welcome, Okay? Is that why you're calling me?

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Speaker 2: Kind of? I'm just confirming that these are right. You

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Speaker 2: went to Harry Styles, Morgan Wallen, Beyonce and Pee with

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Speaker 2: an exclamation.

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Speaker 3: And MKP her name is pink.

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Speaker 2: Huh, that's a funny way to spell, you know, if

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Speaker 2: that's her legal name.

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Speaker 3: No, it's definitely not her legal name. You don't know. Listen,

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Speaker 3: why are you calling? What is the point of this call? Right?

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Speaker 2: I'm sorry. So, first of all, we would like to

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Speaker 2: thank you for buying your tickets with us, even though

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Speaker 2: realistically you don't really have another option just kind of,

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Speaker 2: but you click purchase on our site. That's all that, Matt.

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Speaker 3: How can I help you, sir?

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Speaker 2: Okay, while you were at those venues, did you consume

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Speaker 2: any food or beverage?

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Speaker 3: I probably did eat and drink? Yeah, is it a

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Speaker 3: star Bay or something?

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Speaker 2: Well? No, I just needed a confirmation because now that

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Speaker 2: I ate and drank, correct, now I can collect the

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Speaker 2: concessions fee.

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Speaker 3: Wait what?

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Speaker 1: Yeah?

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Speaker 2: You see, it's hard for us to know if people

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Speaker 2: are gonna eat and drink at the show, so we

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Speaker 2: can't just like add it onto the list of fees

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Speaker 2: already while you're purchasing tickets, just in case you don't.

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Speaker 2: But you did.

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Speaker 3: I'm not paying any more fees, sir. You can forget

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Speaker 3: about this.

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Speaker 2: Well, I beg a differ. We actually have to charge

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Speaker 2: your card.

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Speaker 3: You can beg to differ all you like.

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Speaker 4: If you charge my card, I will most certainly call

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Speaker 4: my bank and have those charges reversed.

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Speaker 2: Well acord to our terms and conditions, which I'm sure

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Speaker 2: you read right. Everybody reads the thoroughly the terms and

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Speaker 2: conditions and.

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Speaker 3: Check out point.

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Speaker 4: Sir, why are you calling me? I'm not paying any

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Speaker 4: extra fees.

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Speaker 2: This is absolutely okay. Come on, now, you know you're

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Speaker 2: legally obligated to pay it, and I think you know.

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Speaker 2: I think you want to do the right thing.

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Speaker 3: I think you're a joker.

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Speaker 2: You're jokes there.

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Speaker 3: You're not getting any more money yet.

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Speaker 2: Look, nobody wants to Nobody wants some unpaid food and

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Speaker 2: beverage fee hanging over your head for the rest of

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Speaker 2: your life.

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Speaker 3: I'm not paying it. I don't care what you say.

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Speaker 4: As a matter of fact, I'm about to hang up

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Speaker 4: with you because I have things to do and this

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Speaker 4: is a waste of time.

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Speaker 2: No, if you hang up before I say goodbye, that's

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Speaker 2: going to be a hang up fee, and I cannot.

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Speaker 2: I do not want to do that. I have your

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Speaker 2: card on file.

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Speaker 3: You are trying to charge us for every saying. What

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Speaker 3: is a spirit Airlines?

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Speaker 2: What a coincidence. They're actually partners with us. What's Mariline tickets?

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Speaker 2: Shut up, I can get a discount.

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Speaker 3: Stop talking. This is absolutely ridiculous. We're really talking about fees.

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Speaker 4: You guys get over like fat cats in this thing

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Speaker 4: and you want more money.

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Speaker 2: Okay, I see you're upset. I can make this better.

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Speaker 2: What if I do?

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Speaker 3: You can make this better. You can get off the

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Speaker 3: phone with me.

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Speaker 2: How does fifty percent off your long distance ride share

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Speaker 2: to the concert fee sound?

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Speaker 4: Oh my gosh, we didn't even take a ride share.

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Speaker 3: We drove.

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Speaker 2: That's not true. And your sister Emily told me you

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Speaker 2: guys uberda and you split the bill because you were

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Speaker 2: drinking before and during.

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Speaker 3: Why would my sister tell you all of my business?

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Speaker 2: Because she listens to our morning show and she said

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Speaker 2: you'd be very easy to prank and she was right.

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Speaker 2: And I like Emily, so don't yell at her.

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Speaker 3: Wait what.

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Speaker 2: This is actually Jose from Brook and Jeffrey in the morning.

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Speaker 2: We're doing a prank phone call on you. This is

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Speaker 2: a phone tap.

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Speaker 3: Oh my, are you serious?

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Speaker 2: No, I'm not serious. That's the point.

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Speaker 3: Absurd.

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Speaker 2: She told us that she's been to a few concerts

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Speaker 2: with you. And you complained about the fees the whole time.

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Speaker 3: You guys are crazy and I'm.

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Speaker 4: Gonna kill and I see her, Well, there is also.

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Speaker 2: A murder fee, but I'll wave it.

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Speaker 4: Oh my.

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Speaker 2: Dark only for today. I love it broke in Jeffrey's

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Speaker 2: phone taps on the twenties