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Speaker 1: In today's phone tap, we call a guy who's already

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Speaker 1: not very happy. He's been the manager of an autobody

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Speaker 1: shop for over a decade and the owner just sold it.

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Speaker 1: So he has not met anybody from the new company

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Speaker 1: that bought them out, that is, until now. And you

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Speaker 1: know that those rough and tumble auto mechanics they love

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Speaker 1: when corporate bigwigs stroll in and tell them how to

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Speaker 1: do their job. Oh yeah, so that's exactly what's going

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Speaker 1: to happen in your phone tap right now.

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Speaker 2: The Glatto body can help you.

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Speaker 3: Hi, I'm looking to speak with a service manager, Harold. Yeah,

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Speaker 3: you got him, great, Harold. My name's Tara, Tara new Hole.

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Speaker 3: I work for the Auto Group.

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Speaker 4: Oh okay, nice to meet you too. I know we

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Speaker 4: haven't met face to face, but you do know that

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Speaker 4: our company bought out your auto mechanic shop, correct.

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Speaker 3: I heard? Oh man, a few words, I see.

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Speaker 1: Yeah.

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Speaker 3: I'm just calling to.

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Speaker 4: Let you know that we really like the shop that

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Speaker 4: you manage. It does very well financially.

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Speaker 2: Yeah, we were in a good shop. We do good

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Speaker 2: business here.

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Speaker 3: Yeah about that. We are going to make some changes, though, why.

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Speaker 2: Would you do that?

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Speaker 4: You don't need to make any changes. Well, looking at

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Speaker 4: the online reviews, the number one complaint seems to be

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Speaker 4: the customer service.

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Speaker 2: Nobody cares about those.

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Speaker 4: Just from a short conversation, I can tell that we

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Speaker 4: can make some improvements.

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Speaker 2: What does that mean?

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Speaker 3: It means we need.

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Speaker 4: You to try to be more inclusive and use gentle

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Speaker 4: language when discussing people's car issues.

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Speaker 2: Hey lady, you don't seem to understand. Okay, this is

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Speaker 2: a mechanic shop. I deal with like a billion cause

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Speaker 2: to day.

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Speaker 3: Okay, first, we're going to start with my name.

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Speaker 4: That's again Tara Newhole, and we'll run through a scenario

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Speaker 4: here for you. For example, for example, one of your

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Speaker 4: mechanics might say, hey, lady, just like you did, your

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Speaker 4: brakes are shot.

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Speaker 2: Yeah okay yeah.

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Speaker 4: So instead we would like you to say, we notice

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Speaker 4: that your breaks have been afflicted by sudden halting trauma.

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Speaker 3: What did you hear? How that sounds?

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Speaker 4: What?

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Speaker 3: Hey?

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Speaker 2: Hell is going on here? Let's listen. You want me

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Speaker 2: to do my job?

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Speaker 3: You do?

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Speaker 2: You just get off my back?

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Speaker 3: Okay, Carold, I get it.

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Speaker 2: Oh do you really?

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Speaker 3: Change is hard?

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Speaker 4: And just between us gear heads, I once owned a

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Speaker 4: v dub rabbit.

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Speaker 3: Did you know that coourse.

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Speaker 2: I did know that, but that makes sense.

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Speaker 3: That just back to our conversation.

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Speaker 4: When a customer talks about tires. Instead of telling them

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Speaker 4: there's a lot of wear and tear, we want you

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Speaker 4: to say your tires are succumbing to some deep patterned conflict.

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Speaker 2: Oh my god, told us an auto group bought us.

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Speaker 2: I didn't know what he is. Kind and gentish would

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Speaker 2: be coming with it.

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Speaker 3: Yeah, we're all very excited about it.

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Speaker 2: Well that makes one of us, because I sure is hell.

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Speaker 3: I'm not oh that hell word. We're not going to

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Speaker 3: use that anymore either.

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Speaker 2: About how about we use those? How about that.

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Speaker 3: Your old those are also on the no go list.

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Speaker 4: How do you know what you can use now instead

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Speaker 4: of bumper?

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Speaker 3: Why don't you try cuddle bar?

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Speaker 2: I'm not doing that, you know what.

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Speaker 4: I'm guessing a guy like you pretty much knows that

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Speaker 4: rims has a different connotation.

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Speaker 2: Now the days.

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Speaker 3: So I'm talking about if we could just go with

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Speaker 3: vehicular tires swag, that would be a rape.

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Speaker 2: Oh oh oh yeah, you know what I say, the

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Speaker 2: hicula tias wag all the talk great, So.

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Speaker 3: We're already moving forward.

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Speaker 2: So I'm being sarcastic here. You understand never said the

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Speaker 2: words for hive ais wag in my life. So I

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Speaker 2: heard from this crazy woman about how things are changing.

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Speaker 3: Yeah, but we're.

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Speaker 4: Also referring to trim on a car anymore. That's borderline

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Speaker 4: sexual harassment. Oh my god.

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Speaker 3: Instead, why don't you try body styling?

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Speaker 2: Can I remind you that this is a mechanic shop,

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Speaker 2: not a therapy session. No, I must say, Harold, I

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Speaker 2: don't speak whatever language you're speaking. Okay, I'm an American,

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Speaker 2: that's where I speak English. So I don't know who

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Speaker 2: know man is? I don't know what you're talking about.

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Speaker 4: I still have a couple of points to hit. So

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Speaker 4: if you could just take a deep breath for me, Harold.

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Speaker 2: Why don't we do this? Why don't you do me

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Speaker 2: a favor? Email your suggestions to my butthole. Okay, I

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Speaker 2: don't have time to waste with this crap.

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Speaker 3: Okay, great, I'll email them to your butthole.

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Speaker 4: And you know what, I'm going to see your coworker

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Speaker 4: Jimmy on those as well.

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Speaker 3: What do you know, because he's the one that set

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Speaker 3: you up for this prank.

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Speaker 2: Phone call ant were talking about. This isn't Jimmy. What

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Speaker 2: Jimmy got to do with that.

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Speaker 4: This is actually brought from the radio show Brook and

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Speaker 4: Jeffrey in the Morning. We're I'm doing a phone tap

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Speaker 4: on you and your coworker, Jimmy.

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Speaker 2: Set you up? What you gotta be kidding me?

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Speaker 4: Jimmy, Emil had said that you were nervous about the

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Speaker 4: new company coming in. Oh Man, probably feel better about

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Speaker 4: it now, right.

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Speaker 2: Oh Man, Jimmy, I'm gonna smack him in the head.

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Speaker 2: What would a tire iron?

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Speaker 3: As long as you use, judge the language while you

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Speaker 3: do

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Speaker 4: It, Wake Up every morning was phone taps weekday mornings

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Speaker 4: on the twenties Brooke and Jeffrey in the Morning